av support engineer

computer support specialist Jobs in Los Angeles

computer support specialist

key account specialist Jobs in Los Angeles

key account specialist

quality assurance technician Jobs in Los Angeles

quality assurance technician

quality specialist - medicare d quality Jobs in Los Angeles

quality specialist - medicare d quality

quality assurance specialist

TikTok

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to al US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales.
 <br/>
 <br/>
 The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
 <br/>
 <br/>
 Responsibilities:
 <br/>
 - Build and scale a Quality Assurance Specialist Team.
 <br/>
 - Train new hires and manage the team on a day-to-day basis including coaching and performance management.
 <br/>
 - Drive root cause analysis, and implement key programs and initiatives to drive improvement of customer service metrics such as contact rate, CSAT, and resolution time.
 <br/>
 - Implement clear overall quality strategies with scalable processes, tools and systems.
 <br/>
 - Support analysis of agents' performance monitoring in each region's market. Analysis of global QA best practices, implement key programs and initiatives to drive improvement of QA scores and other key metrics such as CSAT.
 <br/>
 - Analyze reporting and reviewing of bad cases, arbitration and top quality drivers impacting key metrics to come up with solutions for improvement.
 <br/>
 - Produce statistical reports and insights on quality performance.
 <br/>
 - Collaborate with cross-functional teams to define action plans that resolve issues and drive continuous operational excellence.
 <br/>
 - Support for QA tool readiness and train-the-trainer (TTT) sessions.
 <br/>
 - Calibrate and set benchmark scores with regional QAs and global trainers to maintain consistency in quality evaluations based on updated SOP, tools and quality metrics.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications:
 <br/>
 - BA/BS degree or equivalent practical experience.
 <br/>
 - 2+ years managing teams and 3+ years in quality assurance, preferably within Customer Service.
 <br/>
 - Problem solver, able to work in a diverse, fast-paced environment with previous analytical experience (i.e. proficient in Excel and able to structure / analyze dashboards).
 <br/>
 - Customer focus and proven results of improving the customer experience delivered by a rapidly growing team
 <br/>
 - Excellent communication skills to coordinate processes and projects involving internal and external stakeholders.
 <br/>
 - Self-motivated, able to learn and work independently in global teams.
 <br/>
 <br/>
 Preferred Qualifications:
 <br/>
 - Experience in eCommerce or marketplace platform is a plus.
 <br/>
 <br/>
 <strong>
  About TikTok
  <br/>
 </strong>
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join Us
  <br/>
 </strong>
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 &ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  TikTok Accommodation
  <br/>
 </strong>
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Job Information
  <br/>
 </strong>
 【For Pay Transparency】Compensation Description (Annually)
 <br/>
 The base salary range for this position in the selected city is $88920 - $159600 annually.&ZeroWidthSpace;
 <br/>
 Compensation may vary outside of this range depending on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.&ZeroWidthSpace;
 <br/>
 Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).&ZeroWidthSpace;
 <br/>
 The Company reserves the right to modify or change these benefits programs at any time, with or without notice.&ZeroWidthSpace;
 <br/>
 For Los Angeles County (unincorporated) Candidates:&ZeroWidthSpace;
 <br/>
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:&ZeroWidthSpace;
 <br/>
 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;&ZeroWidthSpace;
 <br/>
 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and&ZeroWidthSpace;
 <br/>
 3. Exercising sound judgment.&ZeroWidthSpace;
</div>


TikTok Shop - Quality Assurance Program Manager

Innovative Clinical Research Institute, LLC

<p><b>Job Overview</b></p><p>We are seeking a highly motivated and detail-oriented Assistant Clinical Research Manager to join our dynamic research team. In this vital role, you will support the planning, execution, and oversight of clinical trials, ensuring adherence to regulatory standards and ethical guidelines. Your energetic approach will help drive research projects forward, facilitate compliance, and maintain high-quality data collection. This position offers an exciting opportunity to contribute to groundbreaking healthcare advancements while developing your expertise in clinical research management.</p><p><b>Responsibilities</b></p><ul><li>Assist in coordinating all phases of clinical trials, from protocol development to study completion, ensuring timely progress and compliance with regulatory standards.</li><li>Supervise research staff and study coordinators, providing guidance on clinical procedures, documentation review, and data collection methods, and at the same time, step in as study coordinator when needed.</li><li>Monitor patient safety and well-being throughout the trial process, including blood sampling, patient monitoring, and adverse event reporting.</li><li>Review study documentation for accuracy and completeness, ensuring adherence to FDA regulations, ICH GCP guidelines, and clinical ethical standards.</li><li>Manage data entry and analysis using statistical software and ensure data management practices align with CDISC standards.</li><li>Oversee compliance with healthcare regulations and clinical quality assurance standards across all research activities.</li><li>Collaborate with cross-functional teams to ensure proper use of EMR systems and adherence to project timelines in a fast-paced research setting.</li></ul><p><b>Experience</b></p><ul><li>Proven supervising experience in a clinical research environment or healthcare setting.</li><li>Strong knowledge of medical terminology, clinical laboratory procedures, and blood sampling techniques.</li><li>Experience reviewing documentation for accuracy and compliance within clinical trials or research projects.</li><li>Familiarity with statistical software tools used for data analysis in clinical studies.</li><li>Understanding of FDA regulations, ICH GCP guidelines, and healthcare compliance standards related to clinical research.</li><li>Hands-on experience with EMR systems, project management tools, and data management platforms such as CDISC standards.</li><li>Certification in ICH GCP (Good Clinical Practice) from a recognized issuer is required; valid CA certification is preferred for applicable regions.</li><li>Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and quality assurance standards.</li><li>Minimum 2 to 5 years clinical research experience</li><li>Foreign Medical Graduate or Bachelor's Degree</li></ul><p>Join us in advancing healthcare through innovative research! We are committed to fostering a collaborative environment where your skills can thrive while making a meaningful impact on patient care worldwide. All roles are paid positions that support your professional growth within a vibrant research community dedicated to excellence.</p><p>Pay: $29.00 - $33.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Assistant Clinical Research Manager

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
Collects data for clinical trials research, independently. Prepares and/or supports the submission of study documentation to regulatory bodies (e.g., IRB) for pre-implementation review and approval. May support clinical trials activities and research lab operations. Completes timely and accurate documentation of all research activities (e.g., consent forms, reports). Assists with the development and/or implementation of standard and non-standard quality control and/or assurance measures and documents feedback to research staff and management. Supports and develops materials for the education of research staff and/or participants on protocols, documentation procedures, clinical best practices, or timeliness of submissions, with limited guidance. Learns about providing input on implementing budgeting components for internally funded standard and non-standard projects. Drafts and/or prepares and submits clinical trials applications in compliance and consistency with all applicable federal, state, and local regulations and KP policies and procedures.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.</li><br>
<li>
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.</li><br>
<li>
Works on budgeting and financing by: developing a working understanding of how to provide input on implementing budget components for internally funded standard and nonstandard projects.</li><br>
<li>
Conducts clinical research by: independently collecting data in clinical trials (e.g., recruiting human subjects, administering surveys and/experiments); leveraging a comprehensive foundational knowledge of source data and the tools leveraged for analyzing, and interpreting clinical data; leveraging a comprehensive foundational knowledge of clinical trials, studies, and interventions at the site-level; independently contributing to the development of standard and nonstandard clinical research protocols and other processes of clinical trials; preparing and/or supporting the submission of study documentation to regulatory bodies (e.g., IRB) for review and approval prior to implementation; may also be responsible for executing standard and non-standard clinical trial activities (e.g., informed consent process, lab support and processing, pharmaceutical documentation data, sample processing, adverse event assessment process); and may be involved in supporting standard and non-standard research lab operations(e.g., biological specimen collection, including patient preparation, labeling, handling, preservation or fixation, processing or preparation, and transportation and storage of specimens).</li><br>
<li>
Ensures research compliance by: independently drafting and/or preparing and submitting clinical trial applications in compliance and consistency with all applicable federal, state, and local regulations, and reviewing and providing input on KP compliance policies and procedures; identifying compliance and/or quality issues and assisting in the development of corrective action plans, escalating as necessary; identifying opportunities to update compliance-monitoring/audit systems and documentation; utilizing standard approaches to analyze risk-management data and making recommendations to mitigate potential risk; independently implementing research protocols, procedures, and guidance to ensure confidentiality, privacy, and security of clinical research data; and leveraging comprehensive research expertise to provide guidance to investigators and other key stakeholders to ensure compliance with IRB approved protocols and local and federal guidelines.</li><br>
<li>
Maintains internal and external effective working relationships by: leveraging a comprehensive foundational knowledge of how to partner with research stakeholders and investigators within and across units to contribute to research projects; independently communicating with key contractors and subcontractors, study sponsors, collaborating internal and/or external clinical sites, and data coordinating centers as applicable; and developing materials for supporting the education of staff and/or participants on protocols, documentation procedures, clinical best practices, or timeliness of submissions with limited guidance.</li><br>
<li>
Ensures documentation of clinical research files by: completing documentation of all research activities (e.g., consent forms, reports, tracking forms) in a timely and accurate manner; assisting with the development and/or implementation of standard and nonstandard quality control and/or assurance measures and documenting feedback for the research staff and management; assessing volunteers and/or patients for eligibility to participate in Clinical Trials using standard procedures and criteria; and leveraging a comprehensive foundational knowledge of how to monitor and audit Clinical Trials as well as documenting findings.</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Core)</b></div><ul><li>
Ambiguity/Uncertainty Management</li><li>
Attention to Detail</li><li>
Business Knowledge</li><li>
Communication</li><li>
Critical Thinking</li><li>
Cross-Group Collaboration</li><li>
Decision Making</li><li>
Dependability</li><li>
Diversity, Equity, and Inclusion Support</li><li>
Drives Results</li><li>
Facilitation Skills</li><li>
Health Care Industry</li><li>
Influencing Others</li><li>
Integrity</li><li>
Learning Agility</li><li>
Organizational Savvy</li><li>
Problem Solving</li><li>
Short- and Long-term Learning &amp; Recall</li><li>
Teamwork</li><li>
Topic-Specific Communication</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Functional)</b></div><ul><li>
Accountability</li><li>
Adaptability</li><li>
Autonomy</li><li>
Business Relationship Management</li><li>
Clinical Research</li><li>
Clinical Research Quality</li><li>
Compliance</li><li>
Computer Literacy</li><li>
Data Quality</li><li>
Experimental Design</li><li>
Innovative Mindset</li><li>
Laboratory Equipment</li><li>
Laboratory Procedures</li><li>
Managing Diverse Relationships</li><li>
Organizational Skills</li><li>
Project Management</li><li>
Project Management Tools</li><li>
Quality Assurance Process</li><li>
Quantitative Research Methods</li><li>
Research Ethics</li><li>
Stakeholder Management</li><li>
Survey Methodology</li><li>
The Scientific Method</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><li>Bachelors degree in Science, Public Health, Health Care Administration, or related field AND minimum two (2) years of experience in clinical research or a directly related field OR Minimum five (5) years of experience in clinical research or a directly related field.</li></ul><div><b><br>
Preferred Qualifications:</b></div><ul><li>
Certified Clinical Research Professional (CCRP) from Society of Clinical Research Associates (SoCRA); OR ACRP Certified Professional, Certified Clinical Research Associate, Certified Clinical Research Coordinator, Certified Principal Investigator, ACRP Medical Device Professional, or ACRP Project Manager from Association of Clinical Research Professionals (ACRP); OR Certified in Healthcare Compliance (CHC) from Healthcare Compliance Association (HCCA).</li><li>
Basic Life Support (BLS) Certification.</li></ul><br>
PrimaryLocation : California,Los Angeles,4733 Sunset Annex<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Research<br>
Department : Department of Research and Evaluation<br>
Travel : Yes, 50 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

Clinical Research Coordinator III, Cardiac Clinical Trials

Miracorp

<div><p>Join a company where <b>excellence meets opportunity!</b> At <b>MIRACORP,</b> we don&rsquo;t just provide services to the federal government, we set the gold standard in quality and reliability. What truly sets us apart? <b>Our people.</b> We believe our employees are the <b>cornerstone</b> of everything we achieve. That&rsquo;s why we invest in <b>talent, innovation, and leadership,</b> fostering a workplace where your contributions make a real impact.</p><p>
</p><p><b>Position Summary</b></p><p>
The Lead Project Manager provides senior level leadership for complex federal construction, rehabilitation, and facilities programs. This role serves as the primary liaison between the contractor team and GSA, overseeing multiple project managers and multi site initiatives. The Lead Project Manager ensures the successful delivery of project objectives, compliance with quality and performance standards, and alignment with client mission requirements.</p><p><b>
Essential Functions</b></p><ul><li>
Serve as the primary liaison to COR, CO, and MIRACORP.</li><li>
Coordinate directly with client program and technical managers on major construction and facilities initiatives.</li><li>
Lead, mentor, and oversee contracted Project Managers across multiple sites.</li><li>
Plan, coordinate, and deliver multiple projects and program activities.</li><li>
Monitor performance to ensure alignment with goals, schedules, and quality requirements.</li><li>
Manage technical operations involving personnel, stakeholders, and complex project workflows.</li><li>
Support strategic planning, long range program execution, and resource allocation.</li><li>
Implement and oversee program wide quality assurance measures.</li><li>
Ensure compliance with contract requirements, performance standards, and reporting obligations.</li><li>
Evaluate program effectiveness and recommend improvements.</li><li>
Track budgets, expenditures, cost performance, and resource utilization.</li><li>
Support life cycle cost analyses, financial planning, and cost benefit evaluations.</li><li>
Participate in workforce planning and oversee workload distribution among project managers.</li><li>
Prepare routine and special reports, presentations, and documentation for client leadership.</li><li>
Identify risks, develop mitigation strategies, and resolve issues affecting performance.</li><li>
Apply project and program management principles to improve operational effectiveness.</li><li>
Support logistics planning, scheduling, and forecasting activities.</li><li>
Perform additional duties as required to meet contract objectives.</li></ul><p><b>
Minimum Requirements</b></p><ul><li>
US Citizen</li><li>
Bachelor&rsquo;s Degree in Architecture or Engineering</li><li>
Minimum of 15 years of experience in architecture, engineering, construction, facilities management, or related technical fields</li><li>
Proven experience leading complex construction or facilities programs.</li><li>
Experience managing multidisciplinary teams and multiple concurrent projects</li><li>
Experience supporting federal, government, or large commercial programs, <i>preferred</i></li><li>
Advanced computer skills and familiarity with project management and estimating software.</li></ul><p><b>
Why Choose MIRACORP?</b></p><p>
At MIRACORP, we recognize that our employees are the <b>cornerstone</b> of our success. That&rsquo;s why we offer an <b>exceptional benefits package</b> from <b>day one</b>, including:</p><ul><li>
A company that lives its core values, prioritizing integrity, accountability, and excellence</li><li>
Paid Time Off (Personal, Vacation, Sick Leave)</li><li>
Comprehensive Health Coverage (Medical, Vision, Dental)</li><li>
Flexible Spending Account (FSA) Options for healthcare and dependent care</li><li>
Short Term &amp; Long Term Disability Coverage</li><li>
Life Insurance &amp; Accidental Death &amp; Dismemberment Protection</li><li>
Employee Wellness Resources &amp; Assistance Programs</li><li>
Financial Counseling Programs to support long term planning</li><li>
Commuter Benefits for work life ease</li><li>
401(k) with 100% immediate employer matching</li></ul><p>
We proudly support veterans and all qualified applicants, ensuring equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</p><p>
Join a team where your expertise is valued, your impact is recognized, and your career can thrive. Come grow with us&ndash;because at MIRACORP, your success is our success!</p></div>

Lead Project Manager

Ohmium

<p>We are seeking a detail-oriented and reliable <strong>Remote Data Entry Clerk / Specialist</strong> to join our growing team. In this role, you will be responsible for accurately entering, updating, and maintaining information in company databases and systems. This is an excellent opportunity for individuals who possess strong organizational skills and enjoy working independently in a remote environment. Both <strong>full-time and part-time</strong> positions are available.</p><h3><strong>Responsibilities</strong></h3><ul><li>Accurately enter, update, and maintain data in company databases and software systems.</li><li>Verify information for accuracy and completeness before data entry.</li><li>Review and correct data discrepancies or errors.</li><li>Maintain confidential records and ensure data security.</li><li>Organize, categorize, and manage digital files and documents.</li><li>Generate reports and assist with data audits as needed.</li><li>Respond to data-related inquiries from management and team members.</li><li>Follow company procedures and quality standards for data management.</li></ul><h3><strong>Required Skills and Qualifications</strong></h3><ul><li>Excellent typing and data entry skills with strong attention to detail.</li><li>Strong organizational and time-management abilities.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.</li><li>Ability to work independently and meet deadlines.</li><li>Strong written and verbal communication skills.</li><li>Ability to handle sensitive and confidential information professionally.</li><li>Reliable internet connection and dedicated workspace.</li><li>High school diploma or equivalent required.</li><li>Previous data entry, administrative, or clerical experience is preferred but not required.</li></ul>

Remote Data Entry Clerk / Specialist (Full-Time / Part-Time)

University of Southern California

<div><b>Job ID</b> REQ20177368 <b>Category</b> Keck Medicine of USC</div>
<br><div><div><div><p>As the center of clinical charge capture, the Revenue Integrity (RI) Specialist provides leadership to the daily CDM maintenance workflow between the various entities of Keck Medical Center of USC and monitors the alignment of the various entities to the standard policy for maintaining the CDM. The RI Specialist is responsible for the timely and accurate synchronization of data between the CDM residing in the billing system and CDM management tools . The Senior RI Specialist shall ensure that the Chargemaster (CDM) is consistent with all coding and billing regulations and accurately represents services provided. This includes ensuring all annual updates required by Medicare and other third-party payers are up to date. The Senior RI Specialist delivers direction to the documentation of all policies and procedures regarding CDM Maintenance and charge process; and conducts meetings to evaluate department charge processes to improve charge capture and coding compliance. The Senior RI Specialist also coordinates with Keck Medical Center of USC Administration, IS, Compliance, Clinical Informatics and Integration personnel on technology projects impacting charge entry, charge dictionaries, and charge, and provides data derived from multiple entities of Keck Medical Center of USC for the management and support of critical decisions and functions related the Chargemaster, CDM Maintenance, and the improvement of charge capture. As a subject matter expert in the area of compliance and pricing of services, the Senior RI Specialist responds to inquiries regarding Chargemaster issues and is responsible for supervising meetings for projects associated with educating and communicating to clinical revenue generating departmental staff regarding the CDM Maintenance process, coding updates, compliance issues, and charge capture improvement. The Senior RI Specialist works closely with revenue auditors and provides leadership by providing direction to the revenue auditor team to all entities of Keck Medical Center of USC in the research and resolution of requests in a timely manner; and aid in the training and skill development of auditors to maximize available tools for Chargemaster and billing compliance.<br>
<br>
<b>Essential Duties:</b></p></div><div><ul><li><p>
Performs maintenance to the Keck Medical Center of USC Charge Description Master (Keck &amp; Norris) ensuring all annual updates required by Medicare and other third-party payers are up to date. Assists the Revenue Cycle in annual coding review and processing of updates.</p></li></ul></div><div><ul><li><p>
Reviews and process requests for new code additions, code set corrections, revenue code to CPT/HCPCS code mismatch corrections and on-going identified changes for current systems to maintain compliance with both state and federal regulatory agencies.</p></li></ul></div><div><ul><li><p>
Leads and conducts meetings with Operations Leaders, Revenue Auditors, Clinical Department Staff, and Gatekeepers to address issues involving compliance with government regulations, third party payor needs and industry standards.</p></li></ul></div><div><ul><li><p>
Acts a subject matter expert for projects that impact revenue integrity and CDM. Subject matter expert to meet and/or communicate with various stakeholders for projects that impacts revenue integrity and the CDM.</p></li></ul></div><div><ul><li><p>
Takes the lead and exercises significant judgement and discretion on projects that have a broad, organizational impact.</p></li></ul></div><div><ul><li><p>
Coordinates and provides leadership to Revenue/Chart Audit team associated with research and resolution of account issues related to the CDM, charge capture, and other issues considered to be revenue integrity.</p></li></ul></div><div><ul><li><p>
Synchronizes CDM data between CDM and CDM Workflow &amp; Management Tool for Keck Medical Center of USC entities on a monthly basis.</p></li></ul></div><div><ul><li><p>
Imports/extracts data from various sources and in various formats as needed to review, monitor, track, and maintain the integrity of the CDM and associate charge flow process.</p></li></ul></div><div><ul><li><p>
Provides CDM data as necessary based on identified issues in form of ad-hoc reports.</p></li></ul></div><div><ul><li><p>
Provides guidance and education to ensure that CDM&rsquo;s and Charge Capture as needed of exist and newly acquired entities (i.e. Verdugo Hills) follow the standards and policies of Keck Medical Center of USC.</p></li></ul></div><div><ul><li><p>
Performs charge reconciliation activities, industry best practice research, and identifies and deploys charge capture improvement initiatives.</p></li></ul></div><div><ul><li><p>
Interprets and explains on details of charge services provided as needed.</p></li></ul></div><div><ul><li><p>
Participates collaboratively with Revenue Cycle and Ancillary team in the development, execution, and follow-up of education programs for USC Administration, Managers and Staff on all issues related to the charge master, charge capture, and new applications related processes.</p></li></ul></div><div><ul><li><p>
Participates in the development of policies and procedures, monitoring tools for late charges and establishment of procedures for timely and accurate charge capture mechanisms.</p></li></ul></div><div><ul><li><p>
Enhances professional growth and development</p></li></ul></div><div><ul><li><p>
Actively participates in team development, contributes to dashboards, and in accomplishing team, departmental, and organizational goals and objectives.</p></li></ul></div><div><ul><li><p>
Performs other duties as assigned.</p></li></ul></div><p></p><div><p><b>
Required </b><b>Qualifications:</b></p></div><div><ul><li><p>
Req Associate&rsquo;s Degree Business Administration, Accounting, Finance, Healthcare Administration, Nursing, or similar/related field.</p></li></ul></div><div><ul><li><p>
Req Specialized/technical training Certification from an accredited program of Certified Coder (CPC/CCS/COC) or Certificate of Auditing (CPMA) within one year from date of hire.</p></li></ul></div><div><ul><li><p>
Req 5 years Experience in healthcare field required. Related experience may include a combination of clinical service delivery (nursing or allied health), coding, provider billing, medical records, charge audit environment, CDM maintenance, Medicare/Medicaid reimbursement, managed care contractual arrangements, and patient accounting.</p></li></ul></div><div><ul><li><p>
Req Experience with inpatient and outpatient billing requirements (UB-04) and CMS Medicare reimbursement methodology.</p></li></ul></div><div><ul><li><p>
Req Knowledge of other government and third-party payer reimbursement methodologyrequired.</p></li></ul></div><div><ul><li><p>
Req Must be able to implement a systematic, self-motivated approach to problem solving and be able to identify, coordinate and optimize resources needed to execute plan</p></li></ul></div><div><ul><li><p>
Req Proficient skills and knowledge in MS Office/ Windows</p></li></ul></div></div><p></p><div><div><p><b>
Preferred Qualifications:</b></p></div><div><ul><li><p>
Pref Bachelor&rsquo;s Degree Business Administration, Accounting, Finance, Healthcare Administration, Nursing, or similar/related field.</p></li></ul></div><div><ul><li><p>
Pref Previous hospital Chargemaster experience, including the use of CDM Maintenance software (Craneware or Med Assets).</p></li></ul></div><div><ul><li><p>
Pref Experience and knowledge of Hospital charging practices.</p></li></ul></div><div><ul><li><p>
Pref Healthcare operations experience, particularly in an acute care hospital setting.</p></li></ul></div><div><ul><li><p>
Pref Current knowledge of the Revenue cycle, specifically the flow of charges in and across hospital billing systems.</p></li></ul></div><div><ul><li><p>
Pref Working knowledge of CPT, HCPCs and ICD9 coding principles.</p></li></ul></div><div><ul><li><p>
Pref Skills and knowledge on the following software: Cerner and Craneware</p></li></ul></div><p></p><div><p><b>
Required </b><b>Licenses/</b><b>Certifications:</b></p></div><div><ul><li><p>
Req Specialty Certification Certified Coder (CCS or CPC), Certified Outpatient Coder-COC (AAPC) or Certified Auditor (CPMA) obtained within one (1) year of date of hire.</p></li></ul></div><div><ul><li><p>
Pref Registered Nurse - RN (CA Board of Registered Nursing)</p></li></ul></div><div><ul><li><p>
Pref Pharmacy Technician (CA DCA)</p></li></ul></div><div><ul><li><p>
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)</p></li></ul></div></div><br>
<p></p>
Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital&rsquo;s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials. The annual base salary range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
<div><b>Job ID</b> REQ20177368 <b>Posted Date</b> 07/10/2026</div></div><p></p>

Senior Revenue Integrity Specialist - Clinical Rev Integrity - Full Time 8 Hour Days (Exempt) (Non-Union)

Coalition for Responsible Community Development

<div>Description:<p><br>
</p><p>Under the direction of the Program Manager and Director of Economic Development, the Business Loan Specialist serves as a trusted financial advisor to entrepreneurs and small business owners by identifying capital needs, developing funding strategies, and facilitating access to financing that supports business growth, sustainability, and job creation. The role focuses on proactive engagement with the small business community, relationship development, business advising, and successfully guiding clients from initial consultation through loan funding. The Business Loan Specialist is expected to cultivate and manage a robust pipeline of businesses while consistently achieving measurable capital infusion outcomes exceeding $1 million annually through traditional, alternative, and government-backed financing programs. This builds on the existing expectation that the role provides loan packaging, business consulting, and financing guidance to small businesses.</p><p><b>
ESSENTIAL DUTIES &amp;</b> <b>RESPONSIBILITIES</b></p><p><b>
Business Development &amp; Client Engagement</b></p><ul><li>
Proactively identify, recruit, and engage small business owners through outreach, networking, workshops, referrals, and strategic partnerships.</li><li>
Build and maintain a strong pipeline of entrepreneurs seeking access to capital and business growth resources.</li><li>
Develop trusted relationships with business owners through ongoing consultation and follow-up, resulting in long-term client engagement.</li><li>
Conduct comprehensive business needs assessments to identify financing opportunities and recommend appropriate capital solutions.</li><li>
Represent the BusinessSource Center at community events, lender forums, resource fairs, and business networking events to expand visibility and increase client engagement.</li></ul><p><b>
Capital Access &amp; Loan Facilitation</b></p><ul><li>
Serve as the primary advisor to business owners throughout the entire lending lifecycle from initial assessment and financial readiness through funding, closing, and post-loan technical assistance.</li><li>
Identify and structure financing solutions utilizing conventional bank financing, SBA loan programs, CDFIs, credit unions, microloans, alternative lenders, and public financing resources based on each business's growth objectives.</li><li>
Prepare complete lender-ready loan packages, including financial analysis, cash flow projections, debt service calculations, business narratives, and supporting documentation.</li><li>
Analyze financial statements, tax returns, credit reports, business plans, and operational performance to evaluate funding readiness and recommend appropriate financing strategies.</li><li>
Develop and maintain strong relationships with borrowers, lenders, financial institutions, and funding partners to ensure efficient processing, timely funding, and successful loan closings.</li><li>
Facilitate a minimum of $1 million annually in business capital infusion while maintaining high- quality client service, compliance, and measurable economic outcomes.</li><li>
Leverage capital access as a strategy to support business expansion, sustainability, job creation, and job retention. The Business Loan Specialist is expected to directly contribute to the BusinessSource Center's annual performance goals by generating financing opportunities that result in business growth and independently achieving at least 50% of the Center's annual job creation and retention targets.</li><li>
Monitor funded businesses through post-closing technical assistance to help clients successfully deploy capital, strengthen operations, retain existing jobs, and create new employment opportunities.</li></ul><p><b>
Relationship Management</b></p><ul><li>
Establish and strengthen strategic relationships with banks, SBA lenders, CDFIs, credit unions, economic development partners, and alternative financing organizations.</li><li>
Serve as the primary point of contact throughout the funding process while providing exceptional client service.</li><li>
Identify opportunities for repeat financing, expansion capital, equipment financing, working capital, and commercial real estate lending.</li></ul><p><b>
Business Consulting, Training &amp; Education</b></p><ul><li>
Provide one-on-one business consulting and facilitate workshops focused on financial management, business planning, capital readiness, cash flow management, credit improvement, and sustainable business growth.</li><li>
Develop customized action plans that strengthen business operations, improve financial readiness, and position entrepreneurs for successful financing opportunities.</li><li>
Educate business owners on available funding resources, lending products, financing strategies, and lender expectations to increase access to capital.</li><li>
Design and deliver educational workshops that empower entrepreneurs with the knowledge and tools needed to make informed financial decisions, build lender confidence, and support long- term business success.</li><li>
Collaborate with community partners, financial institutions, and resource organizations to expand educational opportunities and connect businesses to technical assistance, capital resources, and economic development programs.</li></ul>
Requirements:
<p>
 <b>QUALIFICATIONS</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Accounting, Economics, or a related field, or an equivalent combination of education and professional experience.</li><li>
Minimum of five (5) years of experience in commercial lending, SBA lending, CDFI lending, business banking, loan underwriting, business finance, or alternative financing.</li><li>
Demonstrated success facilitating business financing transactions with measurable outcomes, including capital infusion and business growth.</li><li>
Strong knowledge of business planning, financial analysis, cash flow projections, credit analysis, loan underwriting, and business financing programs.</li><li>
Experience advising and supporting small businesses through various stages of growth while building trusted relationships with entrepreneurs, lenders, and community partners.</li><li>
Knowledge of conventional financing, SBA loan programs, CDFIs, microloans, lines of credit, commercial real estate financing, equipment financing, and alternative capital resources.</li><li>
Proven ability to manage multiple financing opportunities, prioritize competing deadlines, and work independently while maintaining exceptional attention to detail.</li><li>
Excellent written, verbal, presentation, and interpersonal communication skills with a strong commitment to customer service and client success.</li><li>
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), CRM platforms, and cloud-based applications.</li><li>
Experience working within economic development, entrepreneurship, or small business assistance programs is highly desirable.</li><li>
Bilingual (English/Spanish) preferred.</li><li>
Valid California Driver's License, reliable transportation, and willingness to travel throughout the BusinessSource service area and work occasional evenings or weekends as needed.</li><li>
This is not a work from home position. This role reports to the office 5 days a week.</li></ul><p><b>
BENEFITS</b></p><p>
CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:</p><ul><li>
14 Paid Holidays</li><li>
On-Demand training memberships to bolster professional development</li><li>
Dental/Vision/ 85% employer-paid &amp; 45% dependent paid Medical Insurance</li><li>
401k eligibility from day one &amp; up to 3% matching after one year</li><li>
529 Educational Savings Plan from Principle</li><li>
Flexible Spending Account (FSA)</li><li>
Short &amp; Long Term Disability</li><li>
Accident &amp; Hospital Indemnity</li><li>
Whole life insurance with cash benefits</li><li>
Identity Theft Protection and Legal Services</li><li>
Discount pet insurance through ASPCA</li><li>
Generous work/life balance</li></ul><p>
JOB TYPE: Full-time</p><p>
SALARY RANGE: $75,000-$88,000</p><p>
All candidates are subject to a criminal history check and meet CRCD&rsquo;s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.</p></div>

Business Loan Specialist

Explore 61+ Quality assurance specialist in Los Angeles this August. Find roles across top companies and apply now to boost your career.