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customer success manager Jobs in Lahore Pakistan

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relationship manager

TimesCourseFinder

Role OverviewTimes Consultant is hiring a confident and energetic Marketing &amp; Relationship Manager who thrives on building meaningful connections. This position involves representing our brand, nurturing professional relationships, and actively promoting our services through dynamic engagement activities.Key Responsibilities:<ul><li>Represent Times Consultant in meetings and visits with academic institutions.</li><li>Develop and maintain professional relationships with key stakeholders.</li><li>Coordinate and execute on-ground promotional and engagement activities.</li><li>Support the company&rsquo;s marketing initiatives within the education sector.</li><li>Identify collaboration opportunities and assist in formalizing partnerships.</li><li>Provide regular updates and insights to the management team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Confidence in building and maintaining professional relationships.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Growth opportunities within a professional and supportive environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Marketing & Relationship Manager

GULF DIGITAL LLC

Location: Lahore,Pakistan Employment Type: Full-time Reports To: Head of Client Success / Account Director / Sales Lead Salary:PKR 100,000 - 150,000Job SummaryWe are seeking an experienced and proactive Remote Relationship Manager to build, nurture, and grow strong long-term relationships with our clients. As a key member of the team, you&rsquo;ll support clients virtually by understanding their needs, offering tailored solutions, and ensuring exceptional customer satisfaction while driving account growth. Careers Page+1Key Responsibilities<ul><li>Build and maintain strong client relationships through remote channels (email, phone, video calls, chat). Careers Page</li><li>Understand client needs and objectives to recommend appropriate products or services. Careers Page</li><li>Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly. Careers Page</li><li>Conduct virtual meetings and presentations to engage clients and reinforce value. Superworks</li><li>Collaborate with internal teams (Sales, Support, Product) to deliver effective solutions. Careers Page</li><li>Track client feedback, trends, and satisfaction to improve service delivery. Careers Page</li><li>Identify opportunities for upselling, cross-selling, and account expansion. Careers Page</li><li>Achieve performance targets such as retention rates, revenue growth, and client satisfaction scores. Careers Page</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field (or equivalent experience). Careers Page</li><li>Proven experience in client relationship management, account management, customer success, or a similar role. Careers Page</li><li>Excellent communication skills (written and verbal), especially in virtual settings. Superworks</li><li>Strong interpersonal and problem-solving abilities. Careers Page</li><li>Comfortable using CRM software (e.g., Salesforce, HubSpot) and remote collaboration tools. Careers Page</li><li>Ability to work independently and manage time effectively in a remote environment. Superworks</li></ul>Preferred Skills (optional)<ul><li>Experience in sales, upselling, or business development.</li><li>B2B</li><li>Experience in virtual presentations and client workshops.</li><li>Familiarity with analytics tools or customer feedback platforms.</li></ul>What We Offer<ul><li>Opportunity to work with a global client portfolio.</li><li>Professional growth and career advancement.</li><li>Performance-based incentives.</li></ul>Job Type: Contract Contract length: 24 monthsPay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>5year: 3 years (Preferred)</li></ul>Work Location: In person

Relationship Manager (Lahore Pakistan)

The Design Logic

Job Title: Relationship Manager &ndash; Solar &amp; Renewable Energy SectorHiring Company: Pakistan Solar Association (Client of Hire With AR) Location: 130, J Block, Johar Town, Lahore Shift &amp; Timings: Day Shift | 10:00 AM &ndash; 7:00 PM Working Days: Monday to SaturdayApply Now: Email: contact.hirewithar@gmail.com WhatsApp's: +92-333-444-5032About the Role Pakistan Solar Association is seeking a proactive and results-driven Relationship Manager to manage and strengthen relationships with association members, solar companies, and industry stakeholders. The ideal candidate will have strong communication skills, experience in teleservices or member relations, and an interest in the renewable energy and solar sector. This role focuses on member engagement, membership growth, and relationship management within Pakistan&rsquo;s fast-growing solar and renewable energy industry.Key Responsibilities<ul><li>Build and maintain strong professional relationships with association members and stakeholders</li><li>Communicate with members via telephone, face-to-face meetings, and digital channels</li><li>Promote and onboard new association memberships</li><li>Handle member queries, follow-ups, and relationship management activities</li><li>Coordinate with internal teams regarding member records and engagement activities</li><li>Maintain accurate member data and communication logs</li><li>Support membership campaigns, events, and renewable energy initiatives</li><li>Achieve monthly membership targets and contribute to association growth</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent verbal and interpersonal communication skills</li><li>Prior experience in relationship management, tele sales, teleservices, customer service, or a relevant field</li><li>Ability to confidently communicate with business professionals and association members</li><li>Basic understanding or interest in the solar, renewable energy, or sustainability sector</li><li>Strong follow-up, negotiation, and coordination skills</li><li>Ability to work independently and meet targets</li><li>Proficiency in MS Office / CRM systems is a plus</li></ul>What We Offer<ul><li>Monthly Fuel Allowance</li><li>Monthly Medical Allowance</li><li>Monthly Mobile Allowance</li><li>Commission on Membership Additions</li><li>Growth opportunities within the renewable energy and solar industry</li><li>Professional and collaborative work environment</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Relationship Manager – Solar & Renewable Energy Sector

Business Solutions & Services (BSS) - USA

<div>
 
 Position Summary:
 
 
 
 The Key Account Manager will act as the strategic liaison between BSS and client, responsible for owning the relationship, aligning joint objectives, and ensuring all Go-to-Market (GTM), technical, and operational initiatives are executed with precision and transparency and targets achieved. This is a non-sales, non-marketing role focused on client engagement, governance, issue resolution, and reporting, serving as the single point of accountability from the BSS side.
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Relationship Management
 
 
 
 <ul>
 <li>
 Maintain a strong, collaborative working relationship with client's leadership, product, supply chain and marketing teams
 </li>
 <li>
 Represent BSS in all joint planning, review, and governance meetings with client
 </li>
 <li>
 Act as a trusted advisor and escalation point for all project and partnership-related issues
 
 
 
 </li>
 </ul>
 
 Program Oversight &amp; Coordination
 
 
 
 <ul>
 <li>
 Oversee all GTM execution, resource alignment, and deliverables involving BSS teams (Sales, Marketing, Tech)
 </li>
 <li>
 Track the end-to-end implementation of joint plans, including timelines, KPIs, and dependencies
 </li>
 <li>
 Ensure visibility of progress, blockers, and outcomes to both BSS and client stakeholders
 
 
 
 </li>
 </ul>
 
 Governance &amp; Reporting
 
 
 
 <ul>
 <li>
 Own the preparation and presentation of Monthly &amp; Quarterly Business Reviews
 </li>
 <li>
 Maintain dashboards and reporting frameworks for KPIs like MQLs, Campaign Impact, Channel Readiness, and Partner Engagement
 </li>
 <li>
 Ensure CRM cleanliness, stakeholder documentation, and reporting discipline across teams
 
 
 
 </li>
 </ul>
 
 Risk Management &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Proactively identify risks, misalignments, and coordination gaps and drive timely resolution
 </li>
 <li>
 Escalate critical blockers to BSS leadership with a problem-solving mindset
 
 
 
 </li>
 </ul>
 
 Knowledge Management
 
 
 
 <ul>
 <li>
 Maintain records of decisions, actions, and knowledge artifacts between BSS and client
 </li>
 <li>
 Ensure onboarding documentation, GTM playbooks, and project trackers are updated and shared
 
 
 
 </li>
 </ul>
 
 Stakeholder Coordination
 
 
 
 <ul>
 <li>
 Act as the primary liaison between BSS and Client's teams, ensuring timely sharing of updates, deliverables, and escalations
 </li>
 <li>
 Facilitate regular review meetings, steering committees, and progress reporting
 
 
 
 </li>
 </ul>
 
 GTM Execution Support
 
 
 
 <ul>
 <li>
 Track progress on GTM activities, campaigns, digital rollouts, and partner onboarding tasks
 </li>
 <li>
 Support BSS in aligning execution with client's market priorities and corporate strategy
 
 
 
 </li>
 </ul>
 
 Project Management
 
 
 
 <ul>
 <li>
 Maintain and update shared dashboards, task trackers, and project timelines
 </li>
 <li>
 Ensure critical milestones are met, and risks are escalated early
 
 
 
 </li>
 </ul>
 
 Data &amp; Reporting Oversight
 
 
 
 <ul>
 <li>
 Consolidate and deliver performance reports on KPIs such as MQLs, campaign impact, and market feedback
 </li>
 <li>
 Monitor CRM hygiene and ensure all activities are logged in the system
 
 
 
 </li>
 </ul>
 
 Issue Resolution
 
 
 
 <ul>
 <li>
 Proactively manage issues, risks, and bottlenecks across internal and client teams
 </li>
 <li>
 Collaborate with functional leads (Sales, Product, Marketing, etc.) to resolve roadblocks
 
 
 
 </li>
 </ul>
 
 Documentation &amp; Communication
 
 
 
 <ul>
 <li>
 Prepare weekly/monthly performance summaries, MoM (Minutes of Meetings), and client communications.
 </li>
 <li>
 Ensure consistent documentation of decisions, next steps, and responsibilities.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelors or masters degree in business, marketing, or a related field
 </li>
 <li>
 7+ years of experience in Account Management, Client Services, or Program Coordination in International Programs
 </li>
 <li>
 Strong project management skills and familiarity with tools like JIRA, MS Project
 </li>
 <li>
 Excellent interpersonal, written, and verbal communication skills
 </li>
 <li>
 Ability to work under pressure, manage multiple stakeholders, and meet deadlines.
 
 </li>
 </ul>
</div>

Key Account Manager / Business Relationship Manager

Mashreq

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
 <li>
 Lead Management &amp; Drop-off Handling (New Acquisition)
 </li>
 <li>
 Managing NSTP Scenarios
 </li>
 <li>
 Assisted client onboarding
 </li>
 <li>
 Client Servicing &amp; Complaints Handling
 </li>
 <li>
 Cross-Sell (within 3 Months on Books)
 </li>
 <li>
 Portfolio Management
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
 <ul>
 <li>
 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
 </li>
 <li>
 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
 </li>
 <li>
 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
 </li>
 <li>
 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
 </li>
 <li>
 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
 </li>
 <li>
 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
 </li>
 <li>
 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
 </li>
 <li>
 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
 <ul>
 <li>
 Client Needs Assessment and Recommendations
 </li>
 <li>
 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
 </li>
 <li>
 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
 </li>
 <li>
 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
 </li>
 <li>
 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
 </li>
 <li>
 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
 </li>
 <li>
 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
 </li>
 <li>
 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
 </li>
 <li>
 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
 </li>
 <li>
 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
 </li>
 <li>
 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
 </li>
 <li>
 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

ibex. Pakistan

<div>
 
 ibex, for one of its Global clients, is hiring.
 
 
 
 
 
 
 The Opportunity
 
 
 
 Network Carrier Manager oversees carrier network, focusing on procurement, relationship management, and performance optimization. This role involves negotiating competitive rates, ensuring service level agreement (SLA) compliance, and driving strategic initiatives to expand network capacity.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Relationship Management:
 
 Act as the primary point of contact for carriers; foster long-term partnerships to ensure priority capacity.
 </li>
 <li>
 
 Sourcing &amp; Onboarding:
 
 Identify, vet, and recruit new carrier partners to meet business growth and seasonal demand.
 </li>
 <li>
 
 Service Delivery:
 
 Focuses on seamless connectivity and operational excellence, ensuring SLA commitments are consistently met.
 </li>
 <li>
 
 Negotiation:
 
 Conduct contract negotiations for transportation services, ensuring favorable terms, cost-effective rates, and legal compliance.
 </li>
 <li>
 
 Performance Monitoring:
 
 Track and analyze key performance indicators (KPIs) such as on-time delivery rates, incident rates, and billing accuracy.
 </li>
 <li>
 
 Process Improvement:
 
 Identify bottlenecks in the supply chain and collaborate with internal teams to implement streamlined logistics workflows.
 </li>
 <li>
 
 Operational Oversight:
 
 Address daily service failures or disputes, managing escalations between carriers and internal stakeholders.
 </li>
 <li>
 
 Inventory &amp; Auditing:
 
 Perform site audits and physical inventories at carrier locations to ensure compliance with operational standards.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Logistics, Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in ERPs like Oracle, and data analysis tools such as Microsoft Excel and JIRA.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking:
 
 Ability to forecast demand and plan capacity requirements proactively.
 </li>
 <li>
 
 Communication:
 
 Exceptional verbal and written skills for negotiating and managing cross-functional relationships.
 </li>
 <li>
 
 Analytical Ability:
 
 Strong skills in data-driven decision-making and performance reporting.
 </li>
 <li>
 
 Problem-Solving:
 
 Critical-thinking skills to resolve logistical disruptions in a fast-paced environment.
 </li>
 </ul>
</div>

Carrier Manager

Simcoe IT

Job title : Client Manager Location: DHA Rahbar, Lahore (Near Lake City) Timings: Mon&ndash;Fri, 11:00 AM &ndash; 6:00 PMKey Responsibilities Client Relationship Management ● Serve as the main contact for existing and new clients ● Understand client packaging needs, branding requirements, and order cycles ● Build long-term relationships to drive repeat and bulk orders ● Proactively follow up on quotations, samples, and pending ordersOrder &amp; Account Management ● Handle end-to-end order coordination from inquiry to dispatch ● Ensure accurate communication of specifications (size, material, thickness, printing, zipper type, MOQ) ● Coordinate with production, design, and dispatch teams to meet deadlines ● Monitor order status and keep clients informed Sales Support &amp; Growth ● Upsell and cross-sell products (e.g., transitioning clients from PP tape bags to zipper bags) ● Encourage bulk orders and recurring contracts where feasible ● Identify high-potential clients and growth opportunities ● Support the sales team with renewals and account expansion Issue Resolution &amp; Quality Control ● Address client concerns related to quality, timelines, or delivery ● Coordinate internally to resolve issues quickly and professionally ● Maintain client satisfaction and retention Reporting &amp; CRM ● Maintain accurate client records and order histories ● Track follow-ups, conversions, and client feedback ● Share insights on client behavior and demand trends with managementJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in Client Management / Account Management / B2B Sales?</li><li>Do you have experience handling clients in packaging, manufacturing, printing, or a related B2B industry?</li><li>Have you served as the primary point of contact for clients and managed long-term relationships?</li><li>Are you comfortable handling client complaints, quality issues, and delivery delays professionally?</li><li>Are you comfortable commuting to our office located in DHA Rahbar, Lahore (near Lake City)?</li></ul>Work Location: In person

Client Manager

Explore 499+ Relationship manager in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.