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customer service/ helpdesk agent Jobs in Kansas City

customer service/ helpdesk agent

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front desk receptionist

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remote front desk assistant

Reliable Forklift Sales

Job Overview We are seeking a highly organised and professional Remote Front Desk Assistant to join our team. This is a full-time position, based remotely with a preference for candidates in or around Ohio City, Ohio, United States. As the first point of contact for our company, you will manage our virtual front desk, provide exceptional administrative support, and ensure the smooth operation of our daily activities. The ideal candidate will be a proactive problem-solver with excellent communication skills and a friendly, professional demeanour. This role is crucial for creating a positive first impression for our clients. Position: Remote Front Desk Assistant Location: Ohio City, Ohio, United States (Remote) Employment Type: Full-time Salary: $18 - $24 USD per hour Responsibilities • Serve as the first point of contact, professionally managing all incoming calls, emails, and correspondence. • Schedule and coordinate appointments, meetings, and events, ensuring all calendars are accurately maintained. • Provide clients with accurate information and direct enquiries to the appropriate person or department in a timely manner. • Perform general administrative duties, including data entry, digital file management, and the preparation of reports and documents. • Deliver outstanding customer service by addressing client needs and enquiries with a positive and helpful attitude. • Assist with the organisation of virtual meetings, ensuring all technical and logistical aspects are handled smoothly. • Uphold a high level of professionalism and confidentiality in all business communications. Qualifications Essential Qualifications: • Proven experience in a front desk, administrative assistant, or similar customer-facing role. • Exceptional verbal and written communication skills with a strong command of the English language. • Excellent organisational and time-management skills, with the ability to prioritise tasks effectively. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other standard office software. • A self-motivated and disciplined approach to working independently in a remote environment. • Access to a dedicated, quiet home office space with a reliable, high-speed internet connection. Desirable Qualifications: • Previous experience working in a fully remote position. • Familiarity with virtual communication tools such as Slack, Microsoft Teams, or Zoom. • Experience with CRM systems or online scheduling software. Benefits • A competitive benefits package is offered. • The opportunity to be part of a supportive and dynamic remote team. • Further details regarding the benefits package will be discussed during the interview process.

Remote Front Desk Assistant

Essmann

Job Title: Help Desk Clerk Company: Essmann Location: Arizona City, Arizona, United States Employment Type: Full-time Salary: $45 - $55 USD per hour Job Overview Essmann's Cabinetry and Millwork, a renowned specialist in custom cabinetry, furniture, and wood mouldings, is seeking a diligent and tech-savvy Help Desk Clerk to join our team. With a strong commitment to quality craftsmanship and tailored solutions for corporate and church environments, we are looking for an individual who can provide excellent internal technical support. The successful candidate will be the first point of contact for IT-related queries, ensuring our team's technical operations run smoothly and efficiently. This is a fantastic opportunity to become a key member of a respected organisation dedicated to excellence. Responsibilities As the Help Desk Clerk, you will be responsible for providing timely and effective technical assistance. Your primary duties will include: • Serving as the initial point of contact for colleagues seeking technical assistance over the phone or email. • Performing remote troubleshooting through diagnostic techniques and pertinent questions. • Logging, prioritising, and managing all help desk interactions and resolutions in our ticketing system. • Diagnosing and resolving technical hardware and software issues, including network connectivity, printers, and user accounts. • Installing, configuring, and maintaining computer hardware, software, systems, and applications. • Escalating unresolved issues to the next level of support personnel in a timely manner. • Assisting with user administration, including password resets and access permissions. • Creating and maintaining documentation for technical procedures and user guides. Qualifications The ideal candidate will possess a blend of technical expertise and excellent interpersonal skills. Key qualifications include: • Proven experience as a help desk technician, IT support specialist, or in a similar role. • A strong understanding of computer systems, mobile devices, and other technology products. • Familiarity with help desk software, remote control applications, and ticketing systems. • Excellent problem-solving and analytical abilities. • Superb communication and customer service skills, with a patient and professional attitude. • Strong organisational and time-management skills, with the ability to prioritise tasks effectively. • A qualification in IT, Computer Science, or a relevant field is desirable but not essential. Benefits A competitive benefits package is available and will be discussed with candidates during the interview process.

Help Desk Clerk

murphypaintersinc

Job Overview Murphy Painters, Inc., a leading Florida-based painting company specialising in high-quality commercial and residential projects, is seeking a diligent and organised Virtual Assistant to join our team. We are committed to delivering excellent service and superior craftsmanship, and we are looking for a professional who shares our dedication to client satisfaction. This is a Full-Time, remote position based in Arizona City, Arizona, United States, offering an excellent opportunity to support the administrative functions of a thriving business. The successful candidate will be instrumental in ensuring our daily operations run smoothly and efficiently. Job Title: Virtual Assistant Employment Type: Full-Time Location: Arizona City, Arizona, United States (Remote) Salary: $45.00 - $60.00 USD per hour Responsibilities As a Virtual Assistant, you will be responsible for a wide range of administrative and client-support tasks. Your key duties will include:  <ul><li>Managing calendars and scheduling client consultations, project estimates, and work commencement dates.</li><li>Serving as the first point of contact for new and existing clients, handling enquiries via phone and email with professionalism and courtesy.</li><li>Preparing and dispatching professional quotes, contracts, and invoices to clients in a timely manner.</li><li>Liaising with our painting crews and suppliers to coordinate project schedules and material orders.</li><li>Maintaining and updating client records and project information within our company database or CRM system.</li><li>Performing general administrative duties, including data entry, document organisation, and report preparation.</li><li>Following up with clients on unpaid invoices and providing exceptional post-project customer service.</li></ul>Qualifications The ideal candidate will be a self-motivated individual with a strong administrative background and a keen eye for detail. Essential qualifications include:  <ul><li>Proven experience as a Virtual Assistant, Administrative Assistant, or in a similar support role.</li><li>Exceptional written and verbal communication skills.</li><li>Strong organisational and time-management skills, with the ability to manage multiple priorities effectively.</li><li>Proficiency in the Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.</li><li>Familiarity with online calendars, scheduling tools, and CRM software.</li><li>The ability to work independently and proactively with minimal supervision.</li><li>A high level of discretion and a commitment to maintaining confidentiality.</li></ul> Desirable attributes:  <ul><li>Previous experience working within the construction, trades, or home services industry.</li><li>Basic knowledge of bookkeeping software such as QuickBooks or Xero.</li></ul> Benefits At Murphy Painters, Inc., we value our team members and offer a supportive work environment. Benefits for this role include:  <ul><li>A competitive hourly wage.</li><li>The flexibility and convenience of a fully remote position.</li><li>The opportunity to play a key role in a reputable and growing company.</li><li>A collaborative and positive team culture that values your contribution.</li></ul>

Virtual Assistant

Aiden Auto

Job Summary We are seeking a highly organized and detail-oriented Virtual Project Assistant to support project managers in coordinating daily operations, tracking project progress, and ensuring deadlines are met. The ideal candidate is proactive, tech-savvy, and able to manage multiple tasks in a fast-paced remote environment. Key Responsibilities Assist project managers with planning, scheduling, and coordinating project activities.Monitor project timelines and ensure tasks are completed on schedule.Organize meetings, prepare agendas, and take meeting minutes.Maintain project documentation, reports, and files.Track project milestones and update progress reports.Communicate with team members, clients, and stakeholders via email, chat, and video conferencing.Manage calendars, appointments, and project-related correspondence.Perform data entry and maintain accurate project records.Assist with research, presentations, and administrative tasks.Identify potential project issues and report them to the project manager. Qualifications High school diploma or equivalent; Associate's or Bachelor's degree preferred.Previous experience as a virtual assistant, administrative assistant, or project coordinator is an advantage.Strong organizational and time-management skills.Excellent written and verbal communication skills.Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.Experience with project management tools such as Asana, Trello, Monday.com, ClickUp, or Jira is preferred.Ability to work independently and meet deadlines.Strong attention to detail and problem-solving skills. Required Skills Project coordinationCalendar and schedule managementTask prioritizationCommunication and collaborationDocument managementTime managementData entry and reportingMultitaskingCritical thinkingCustomer service Preferred Qualifications Experience working in a remote environment.Knowledge of Agile or Scrum project management methodologies.Familiarity with CRM systems and collaboration platforms such as Slack, Microsoft Teams, or Zoom. Benefits Remote work flexibilityCompetitive compensationProfessional development opportunitiesFlexible work schedule (where applicable)Collaborative team environment.

Virtual Project Assistant

Loews Hotels & Co

<div><div>Loews Hotels &amp; Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting &amp; function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups &amp; meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab &amp; Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.
Who We Are: Founded in 1960, Loews Hotels &amp; Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:<ul><li>
Competitive health &amp; wellness benefits, 401(k) &amp; company match</li><li>
Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement</li><li>
Training &amp; Development opportunities, career growth</li><li>
Tuition Reimbursement</li><li>
Pet Insurance</li><li>
Team Member Hotel Rates, other discounts, perks and more</li>
</ul>What We're Looking For:
An organized and proactive Dispatcher, Housekeeping who will serve as the communication hub for our housekeeping team, ensuring smooth operations and exceptional guest experiences. In this role, you'll coordinate requests, manage room status updates, and keep the team connected so every guest enjoys a clean, welcoming environment. Your ability to stay calm under pressure and maintain accuracy will make you an essential part of our success.
Who You Are:<ul><li>
Detail-Oriented Coordinator: You thrive on accuracy and organization, ensuring every task is tracked and completed on time.</li><li>
Clear Communicator: You excel at keeping information flowing between departments and team members.</li><li>
Problem Solver: You anticipate challenges and resolve issues quickly to keep operations running smoothly.</li><li>
Team Player: You collaborate effectively and support others to achieve shared goals.</li><li>
Guest-Focused Professional: You understand that every interaction impacts the guest experience and act accordingly.</li><li>
Veterans and military spouses encouraged to apply.</li>
</ul>What You'll Do:<ul><li>
Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.</li><li>
Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.</li><li>
Track and update room status, maintaining accurate logs to inform the Front Office and other departments.</li><li>
Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.</li><li>
Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.</li><li>
Attend departmental meetings and provide coverage in related areas when necessary.</li><li>
Be familiar with hotel facilities and assist guests with accurate information.</li><li>
Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.</li><li>
Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.</li><li>
Regular attendance in conformance with standards.</li><li>
May be required to work varying schedules to reflect business needs.</li><li>
Required to attend all mandatory training sessions and meetings.</li><li>
Perform other duties as assigned.</li>
</ul>Your Qualifications Include:<ul><li>
High school diploma or equivalent work experience preferred.
</li><li>Previous experience in a cleaning role preferred.</li><li>
Experience in a hotel or resort environment preferred.</li><li>
Ability to sit, stand, stoop, bend, and walk throughout shift.</li><li>
Excellent communication skills.</li>
</ul></div>Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.</div>

Housekeeping Dispatcher

Adrienne Casteel Armstrong

Join our dynamic, fully remote customer support team as a Live Chat Support Representative! In this exciting role, you'll provide real-time, text-based assistance to customers from the comfort of your home office. You'll have the opportunity to resolve issues, answer questions, and create outstanding service experiences that make a difference. With our remote-first approach, you can work from anywhere in the world, as long as you have a reliable internet connection. Embrace the freedom and flexibility of this role while making a positive impact on our customers! <h3>Key Responsibilities</h3><h4>Customer Interaction</h4><ul><li>Engage with customers via a live chat platform in real-time with professional, friendly communication.</li><li>Handle multiple concurrent chat sessions (typically 3–5 chats simultaneously)</li><li>Respond to inquiries within established time benchmarks (average response time: under 30 seconds)</li><li>Resolve customer issues efficiently while maintaining a high satisfaction score.s</li></ul><h4>Issue Resolution</h4><ul><li>Troubleshoot technical and account-related problems using knowledge base resources</li><li>Process orders, returns, refunds, and account changes as authorized</li><li>Identify and escalate complex issues to appropriate specialized teams</li><li>Follow up on unresolved tickets to ensure customer satisfaction</li></ul><h4>Documentation &amp; Compliance</h4><ul><li>Accurately document all customer interactions in the CRM/ticketing system</li><li>Adhere to company policies, procedures, and quality standards</li><li>Maintain customer data privacy and security protocols</li><li>Meet or exceed key performance indicators (KPIs) including:<ul><li>Customer Satisfaction Score (CSAT): 90%+</li><li>Average Handle Time (AHT): Target varies by issue complexity</li><li>First Contact Resolution (FCR): 75%+</li><li>Quality Assurance Score: 85%+</li></ul></li></ul><h4>Remote Collaboration</h4><ul><li>Participate in virtual team meetings and training sessions via video call</li><li>Communicate with supervisors and teammates through Slack/Teams</li><li>Stay updated on product changes and policy updates through remote channels</li><li>Contribute to knowledge base improvements and team feedback</li></ul><h3>Required Qualifications</h3>RequirementDetailsExperience6+ months of customer service experience (retail, call center, hospitality, or chat)EducationHigh school diploma or equivalentTypingMinimum 45 WPM with 95%+ accuracyCommunicationExceptional written English; clear, grammatically correct, conversational toneTechnicalComfortable navigating multiple browser tabs and software applications simultaneouslyAvailabilityFlexible schedule including weekends, evenings, or holidays as needed<h3>Remote Work Requirements</h3><h4>Home Office Setup</h4><ul><li>Dedicated Workspace: Quiet, private area with a door that closes to minimize distractions</li><li>Internet:<ul><li>Minimum 25 Mbps download / 5 Mbps upload speed</li><li>Hardwired Ethernet connection strongly preferred</li><li>Stable, low-latency connection required</li></ul></li><li>Computer:<ul><li>Windows 10+ or Mac OS 10.15+</li><li>Minimum 8GB RAM, 256GB storage</li><li>Updated antivirus software</li></ul></li></ul><h4>Security &amp; Privacy</h4><ul><li>Private, password-protected Wi-Fi network (no public/shared networks)</li><li>Ability to install company security software/VPN</li><li>Secure storage for any physical materials or equipment</li><li>Understanding of data privacy requirements (GDPR, CCPA compliance)</li></ul><h3>Preferred Qualifications</h3><ul><li>Previous live chat or remote customer service experience</li><li>Familiarity with help desk software (Zendesk, Freshdesk, Intercom, LiveChat)</li><li>Experience with CRM platforms (Salesforce, HubSpot)</li><li>Bilingual or multilingual capabilities</li><li>Technical troubleshooting experience (SaaS, e-commerce, or tech products)</li><li>Previous remote work experience with demonstrated self-discipline</li></ul><h3>What We Offer</h3><h4>Compensation &amp; Benefits</h4><ul><li>Hourly Rate: $19–$29/hour (based on experience, location, and shift differentials)</li><li>Shift Premiums: Additional pay for evening, overnight, and weekend shifts</li><li>Performance Bonuses: Monthly incentives for exceeding KPIs</li></ul><h4>Remote-First Perks</h4><ul><li>Home Office Stipend: $500–$800 for ergonomic equipment and setup</li><li>Monthly Internet Allowance: $50–$75 toward internet costs</li><li>Equipment Option: Choose a company-provided laptop or use your own + stipend</li><li>Flexible Scheduling: Self-select shifts based on availability (business needs permitting)</li></ul><h4>Health &amp; Wellness</h4><ul><li>Health, dental, and vision insurance (full-time, 30+ hours/week)</li><li>Mental health support through the Employee Assistance Program (EAP)</li><li>Paid time off and sick leave</li><li>Paid training and ongoing professional development</li></ul><h4>Remote Culture</h4><ul><li>Virtual team-building events and remote social activities</li><li>Recognition programs and peer appreciation platform</li><li>Clear advancement paths: Senior Agent → Team Lead → Supervisor → Manager</li><li>Access to remote work best practices training</li></ul><h3>Training &amp; Onboarding</h3><ul><li>Week 1–2: Virtual onboarding, company culture, systems training</li><li>Week 3–4: Product knowledge, chat simulations, shadowing</li><li>Week 5–6: Graduated live chat handling with supervisor support</li><li>Ongoing: Monthly refresher training, upskilling opportunities</li></ul>All training is conducted remotely via video conferencing and self-paced modules.<h3>Technology Stack</h3>PlatformPurposeLive ChatZendesk Chat, Intercom, LiveChat, or DriftCRMSalesforce, HubSpot, or a proprietary systemCommunicationSlack, Microsoft TeamsVideoZoom, Google MeetKnowledge BaseConfluence, Notion, GuruSchedulingWhen I work, Deputy, or a proprietary system<h3>To Apply</h3>Submit the following:<ul><li>Updated resume highlighting customer service experience</li><li>Preferred shift availability</li></ul>

Remote Live Chat Support- Work From Home

Thebes USA

Job Title: Virtual Assistant Job Overview Thebes USA, the U.S. office of Thebes Consult, an international advisory and consulting firm, is seeking a highly organised and professional Virtual Assistant to join our team. Thebes Consult specialises in providing expert legal, regulatory, investment, and compliance advisory services to a global clientele, with offices in Egypt, Azerbaijan, the UAE, and the USA. This is a full-time, remote position based in the Texas City, Texas, United States area. The successful candidate will be an integral part of our operations, providing comprehensive administrative support to ensure the efficiency and success of our U.S. team. The offered compensation for this role is between $30.00 - $45.00 USD per hour, commensurate with experience. Responsibilities * Manage and maintain executive calendars, including scheduling appointments, internal/external meetings, and conference calls. * Handle professional correspondence, including monitoring and responding to emails on behalf of the team. * Prepare, format, and proofread a variety of documents such as reports, presentations, and legal correspondence. * Conduct research on regulatory updates, market trends, and other topics to support consulting projects. * Organise and maintain digital files, ensuring all documentation is managed with the highest level of confidentiality and accuracy. * Assist with client onboarding processes and maintain client relationship management (CRM) records. * Provide general administrative support, including data entry, expense reporting, and coordinating virtual events. * Liaise professionally with clients, partners, and team members across different time zones. Qualifications * Proven experience as a Virtual Assistant, Executive Assistant, or in a similar administrative capacity. * Exceptional organisational, multitasking, and time-management skills with a keen eye for detail. * Excellent written and verbal communication skills. * High level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with virtual collaboration tools. * The ability to work independently, take initiative, and manage tasks proactively. * Utmost discretion and a proven ability to handle confidential and sensitive information. * Experience within the legal, financial, or professional services industry is highly desirable. * A bachelor's degree in Business Administration, Communications, or a related field is preferred but not required.

Explore 43+ Remote front desk assistant in Kansas City this July. Find roles across top companies and apply now to boost your career.

43 remote front desk assistant jobs In Kansas City

Remote Front Desk Assistant

Help Desk Clerk

Virtual Assistant

Virtual Project Assistant

Housekeeping Dispatcher

Remote Live Chat Support- Work From Home

Virtual Assistant