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Careers In Travel | Destination Planners

<div>
 <strong>
  Job Title:
 </strong>
 Work From Home &ndash; Online Hotel Reservationist (Entry Level)
 <br/>
 <br/>
 <strong>
  Company:
 </strong>
 Destination Knot
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Remote
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Destination Knot is a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. We are passionate about turning travel dreams into reality and building a team of dedicated professionals who share that same vision.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a dependable, entry-level
 <strong>
  Online Hotel Reservationist
 </strong>
 to assist in handling hotel bookings for our travel clients. This work-from-home position is ideal for someone looking to break into the travel industry, enjoys helping others, and is detail-oriented. You will be trained to manage hotel reservation requests, supplier platforms, and client preferences.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Search and recommend hotel accommodations based on client preferences and travel dates
 <br/>
 <br/>
 Assist with quoting, reserving, and confirming hotel stays
 <br/>
 <br/>
 Coordinate with hotel partners to secure the best available options
 <br/>
 <br/>
 Track reservation details, deadlines, and changes
 <br/>
 <br/>
 Provide outstanding support and timely follow-up to clients
 <br/>
 <br/>
 Maintain accurate booking records and client preferences
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High attention to detail and customer service mindset
 <br/>
 <br/>
 Comfortable working with email and online booking systems
 <br/>
 <br/>
 Good communication and organizational skills
 <br/>
 <br/>
 Ability to work independently and follow provided training
 <br/>
 <br/>
 <strong>
  No Prior Travel Or Hospitality Experience Required&mdash;training Included
  <br/>
  <br/>
 </strong>
 Enthusiasm for travel is a plus
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 100% remote, flexible work schedule
 <br/>
 <br/>
 Personalized onboarding and ongoing mentorship
 <br/>
 <br/>
 Entry-level position with income potential based on project and performance contributions
 <br/>
 <br/>
 Access to exclusive hotel rates and travel perks after training
 <br/>
 <br/>
 Opportunities for advancement into planning or client-facing travel roles
 <br/>
 <br/>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 If you&rsquo;re ready to start a flexible, rewarding role from home with a supportive travel team, we&rsquo;d love to meet you. Apply today to join Destination Knot and begin your journey in the travel industry!
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Work From Home- Hotel Reservationist/Entry Level

Indagare

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 Indagare is seeking a Travel Planning Support representative to join our team to service our Self-Planner members, providing quick turnaround on hotel bookings, as well as weekend coverage for our Bookings team. Reporting to our Operations Manager, this position will be one of four members on the Travel Planning Support team, overlapping weekends and weekdays for a set schedule consisting of five consecutive workdays.
 <br/>
 <br/>
 You will report to an Operations Manager. This is a fully remote position.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You must be able to work weekends (Saturday OR Sunday), as well as four weekdays.
  </li>
  <li>
   Service the company&rsquo;s Self Planner members, confirming hotel reservations via email, phone, and Indagare&rsquo;s booking platform.
  </li>
  <li>
   Collaborate closely with Indagare&rsquo;s Tech department to improve tech-enabled parts of the reservations process.
  </li>
  <li>
   Manage the company&rsquo;s Live Chat functionality on the website to support booking hotel reservation requests or other travel-related questions.
  </li>
  <li>
   Help troubleshoot weekend Bookings emergencies with the support of the trip designing teams who own the client accounts.
  </li>
  <li>
   Support the Trip Designers by executing operational tasks including but not limited to data entry, itinerary creation, supplier communications, hotel reservations, and more.
  </li>
  <li>
   Provide main phone line backup to the Administrative Assistant.
  </li>
  <li>
   Take on company-wide projects and other responsibilities for the business as prioritized by the Bookings Leadership Team.
  </li>
  <li>
   Establish strong relationships with travel partners and destination experts.
  </li>
  <li>
   Expand your knowledge of the travel industry and destinations via Indagare training sessions and programs to grow into various roles throughout the Bookings department
  </li>
  <li>
   This position is currently remote and can be based anywhere in the United States.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree preferred
  </li>
  <li>
   1+ years of full-time professional experience preferred
  </li>
  <li>
   A passion for travel planning and a strong desire to grow into a travel specialist
  </li>
  <li>
   A natural ability to deliver excellent customer service in line with our hospitality ethos
  </li>
  <li>
   Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
  </li>
  <li>
   Exceptional writing and grammar skills for professional communication with both clients and suppliers
  </li>
  <li>
   Ability to work independently
  </li>
  <li>
   Excellent attention to detail and follow-through
  </li>
  <li>
   Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
  </li>
  <li>
   Positive and collaborative attitude
  </li>
  <li>
   Ability to be an effective communicator when working with others
  </li>
  <li>
   Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets).
  </li>
  <li>
   Slack, Salesforce and Zoom experience preferred.
  </li>
 </ul>
</div>


Travel Planning Support

IHG Hotels & Resorts

<div>
 <em>
  <strong>
   JOB OVERVIEW:
   <br/>
   <br/>
  </strong>
 </em>
 The Host at The Parlour Bar &amp; Restaurant serves as the first and last impression of the dining experience, acting as a key ambassador of InterContinental New York Barclay&rsquo;s luxury service standards. This role is responsible for managing guest arrivals, reservations, and seating flow while delivering a warm, personalized welcome to every guest.
 <br/>
 <br/>
 The Host plays a critical role in shaping the guest journey, ensuring operational efficiency, maximizing seating opportunities, supporting revenue optimization, and maintaining the refined atmosphere of the restaurant. This position requires exceptional guest engagement skills, strong organizational ability, and close collaboration with restaurant leadership and service teams.
 <br/>
 <br/>
 <em>
  <strong>
   DUTIES AND RESPONSIBILITIES:
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Guest Experience &amp; Arrival Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome guests with professionalism, warmth, and genuine hospitality, using guest names whenever possible and recognizing IHG One Rewards members and VIP guests.
  </li>
  <li>
   Serve as the primary point of contact for all arriving guests, ensuring a seamless and gracious arrival experience.
  </li>
  <li>
   Escort guests to tables in a timely and thoughtful manner, anticipating guest needs and preferences.
  </li>
  <li>
   Provide accurate information regarding menus, promotions, and restaurant offerings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reservations &amp; Dining Room Flow Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage reservations through OpenTable and internal systems, ensuring accuracy, proper pacing, and optimal table utilization.
  </li>
  <li>
   Maintain accurate and detailed guest profiles to support personalized service and guest recognition.
  </li>
  <li>
   Monitor dining room activity and collaborate with management and service staff to balance seating flow and maximize operational efficiency.
  </li>
  <li>
   Manage waitlists professionally, providing clear communication and thoughtful guest recovery when needed.
  </li>
  <li>
   Answer phone calls promptly and professionally, assisting with reservations and guest inquiries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Luxury Service &amp; Guest Recovery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrate confidence, professionalism, and composure when handling guest concerns, resolving issues independently whenever possible or escalating appropriately.
  </li>
  <li>
   Anticipate guest needs and proactively contribute to exceptional service experiences.
  </li>
  <li>
   Support the achievement of Guest Love and service excellence goals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Restaurant Presentation &amp; Atmosphere
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain a pristine and organized host stand and entrance area at all times.
  </li>
  <li>
   Monitor and support the overall ambiance of the restaurant, including lighting, music, cleanliness, and presentation standards.
  </li>
  <li>
   Ensure menus and collateral are clean, accurate, and properly presented.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational &amp; Administrative Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support daily operational readiness, including opening and closing host stand responsibilities.
  </li>
  <li>
   Assist with administrative tasks including menu printing, reservation audits, and guest communication.
  </li>
  <li>
   Monitor guest request platforms and communicate guest needs to appropriate departments.
  </li>
  <li>
   Work collaboratively with restaurant leadership, culinary, and service teams to ensure seamless operations.
  </li>
  <li>
   Support operational initiatives that drive guest satisfaction, operational excellence, and revenue performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance &amp; Standards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow all company policies, health and safety regulations, and brand service standards.
  </li>
  <li>
   Maintain professionalism, punctuality, and adherence to luxury hospitality expectations at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Qualifications and Requirements:
   <br/>
   <br/>
  </strong>
 </em>
 Previous host or guest-facing experience in a luxury hotel or upscale restaurant preferred
 <br/>
 <br/>
 This job requires ability to perform the following:
 <br/>
 <br/>
 <ul>
  <li>
   Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
  </li>
  <li>
   Handling food objects, products and utensils
  </li>
  <li>
   Using a keyboard
  </li>
  <li>
   Bending, stooping, kneeling
   <br/>
   <br/>
  </li>
 </ul>
 Other:
 <br/>
 <br/>
 <ul>
  <li>
   Strong interpersonal and communication skills
  </li>
  <li>
   Experience with OpenTable or similar reservation systems preferred
  </li>
  <li>
   Ability to multitask and remain composed in a fast-paced environment
  </li>
  <li>
   Professional appearance and demeanor consistent with luxury hospitality standards
  </li>
  <li>
   Flexible schedule including mornings, evenings, weekends, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Gain (Benefits &amp; Compensation)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The salary Range for this role is $21.00- $25.00 per hour.
  </li>
  <li>
   Complimentary employee meals
  </li>
  <li>
   Complimentary dry cleaning (business attire)
  </li>
  <li>
   IHG employee &amp; friends/family discount program
  </li>
  <li>
   Professional development and growth opportunities
  </li>
  <li>
   A culture that values your input, promotes your development, and empowers you to Inspire Incredible.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Work Area:
  </strong>
 </em>
 <strong>
  Outlet (s)
  <br/>
  <br/>
 </strong>
 As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 <br/>
 <br/>
 <strong>
  Important information
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee&rsquo;s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  </li>
  <li>
   No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
  </li>
  <li>
   If you require reasonable accommodation during the application process, please click here.
  </li>
  <li>
   IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  </li>
  <li>
   If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
  </li>
 </ul>
</div>


The Parlour Restaurant Hostess - IC New York Barclay

Evermore Travel LLC

<div>
 <strong>
  Job Title:
 </strong>
 Customer Service | Booking Hotels &amp; Cruises
 <br/>
 <br/>
 <strong>
  Company:
 </strong>
 Evermore Travel LLC
 <br/>
 <br/>
 <strong>
  Job Type:
 </strong>
 Flexible Schedule | Remote Work
 <br/>
 <br/>
 <strong>
  About Us:
 </strong>
 Evermore Travel is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Were committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
 <br/>
 <br/>
 <strong>
  Position Overview:
 </strong>
 We are looking for friendly, detail-oriented individuals to join our team as
 <strong>
  Customer Service Representatives
 </strong>
 focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Assist clients in selecting and booking hotel accommodations
  </li>
  <li>
   Provide accurate information on hotel amenities, pricing, and availability
  </li>
  <li>
   Respond promptly and professionally to client inquiries via phone, email, or online chat
  </li>
  <li>
   Maintain detailed and accurate records of client interactions and bookings
  </li>
  <li>
   Collaborate with team members to ensure seamless client experiences
  </li>
  <li>
   Stay updated on hotel offerings, travel trends, and industry changes
  </li>
  <li>
   Attend virtual training sessions and team meetings
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Strong communication and customer service skills
  </li>
  <li>
   Friendly, professional demeanor and positive attitude
  </li>
  <li>
   Comfortable working independently and managing time effectively
  </li>
  <li>
   Basic computer skills and a reliable internet connection
  </li>
  <li>
   Interest in travel and helping clients plan memorable stays
  </li>
  <li>
   Previous experience in customer service, hospitality, or sales is a plus but not required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 What We Offer:
 <br/>
 <br/>
 <ul>
  <li>
   Flexible, remote work environment
  </li>
  <li>
   Full training and access to industry resources and tools
  </li>
  <li>
   Supportive team culture and mentorship
  </li>
  <li>
   Income-earning possibilities based on performance
  </li>
  <li>
   Exclusive travel discounts and perks through industry partners
  </li>
  <li>
   Personal and professional development opportunities
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In order To qualify, you must be based and authorized to work in one of the following locations: United States, Australia, Bahamas, Brazil, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Italy, Mexico, Saint Kitts &amp; Nevis, Saint Lucia, Spain, or Trinidad and Tobago.
 </strong>
</div>


Customer Service | Booking Hotels & Cruises

People Inc.

<div><div>Job Title</div>
Digital Editor, Travel + Leisure<div></div><div>
Job Description</div><div>
Travel + Leisure is seeking a dynamic Digital Editor who is an exceptional writer, a deeply knowledgeable market editor, and a strategic thinker with a strong grasp of digital performance. This role is ideal for an editor who thrives in a fast-paced environment, contributes meaningfully to ambitious output and traffic goals, and serves as a visible ambassador for the brand at industry events.</div><div></div><div>
The Digital Editor will help shape daily coverage, produce and edit high-quality stories, and identify opportunities to grow an audience through timely, authoritative, and inspiring travel content.</div><div></div><div>
Hybrid 3x a week- (New York)</div><div>
In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.</div><div></div><div>
About The Positions Contributions:</div><div>
Weight % Accountabilities, Actions and Expected Measurable Results</div><ul><li><div>
40%: Editorial &amp; Writing:</div><ul><li><div>
Write, edit, and publish a high volume of compelling, accurate, and brand-appropriate digital stories across travel, destinations, hotels, experiences, and lifestyle.</div></li><li><div>
Pitch and execute smart, timely story ideas that balance service, inspiration, and cultural relevance.</div></li><li><div>
Maintain Travel + Leisure&rsquo;s editorial voice, standards, and authority across all platforms.</div></li></ul></li></ul><div><br>
</div><ul><li><div>20%: Market &amp; Trend Expertise:</div><ul><li><div>
Serve as a knowledgeable market editor with a strong understanding of travel trends, industry news, and consumer behavior.</div></li><li><div>
Identify emerging destinations, hotel openings, airline and cruise news, and travel products that resonate with readers.</div></li><li><div>
Translate market insights into actionable, high-performing content.</div></li></ul></li></ul><div><br>
</div><ul><li><div>20%: Traffic &amp; Performance:</div><ul><li><div>
Contribute meaningfully to aggressive output, traffic, and engagement goals.</div></li><li><div>
Optimize stories for Google Discover, SEO, and social distribution in partnership with growth and audience development teams.</div></li><li><div>
Use performance data to inform story selection, headlines, updates, and evergreen strategies.</div></li></ul></li></ul><div><br>
</div><ul><li><div>10%: Collaboration &amp; Leadership:</div><ul><li><div>
Work closely with senior editors, audience, SEO, and social teams to execute coverage plans.</div></li><li><div>
Edit or oversee freelance contributors as needed.</div></li><li><div>
Participate in editorial planning, content calendars, and special projects.</div></li></ul></li></ul><div><br>
</div><ul><li><div>10%: Brand Representation &amp; Industry Presence:</div><ul><li><div>
Represent Travel + Leisure at industry events, press trips, media dinners, and brand activations.</div></li><li><div>
Build and maintain relationships with PR contacts, tourism boards, hotel brands, and industry partners.</div></li><li><div>
Act as a visible, credible ambassador for the brand in professional settings.</div></li></ul></li></ul><div></div><div><br>
The Role&rsquo;s Minimum Qualifications and Job Requirements:</div><div>
Education:</div><ul><li><div>
Bachelor&rsquo;s degree, preferably in journalism or communications, or equivalent training and/or experience.</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
4&ndash;7+ years of experience in digital media, preferably in travel, lifestyle, or luxury content.</div></li><li><div>
Proven strength as a writer with a portfolio of published digital work.</div></li></ul><div></div><div>
Specific Knowledge, Skills, Certifications and Abilities:</div><ul><li><div>
Strong market knowledge and a clear point of view on travel trends and consumer interests.</div></li><li><div>
Demonstrated ability to work quickly and thoughtfully in a high-output environment.</div></li><li><div>
Solid understanding of SEO, audience growth, and digital analytics.</div></li><li><div>
Comfortable representing a premium brand publicly and professionally.</div></li><li><div>
Excellent communication, organization, and collaboration skills.</div></li><li><div>
A confident self-starter who generates ideas and executes with speed and polish.</div></li><li><div>
Someone who can balance aspirational storytelling with performance-driven content.</div></li><li><div>
A team player who&rsquo;s equally comfortable filing stories, editing copy, and networking at industry events.</div></li><li><div>
A genuine passion for travel and the Travel + Leisure brand.</div></li></ul><div></div><div>
% Travel Required (<i>Approximate</i>): 10%</div><div></div><div>
It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing <div>hr@people.inc</div>.</div><div></div><div>
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: <div>https://www.e-verify.gov/employees</div></div><div></div><div>
Pay Range</div>
Salary: New York: $67,000.00 - $75,000.00<div></div><div>
The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death &amp; dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.</div><div></div>
#NMG#</div>

Digital Editor, Travel + Leisure

Palette Hotels

<div>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  Palette is a full‑service hospitality management company built by owners for owners. We support hotel owners with sales &amp; revenue management, operations leadership, PIP/capex expertise, risk management, construction management, human resources, and IT. We currently manage a portfolio of over 20 hotels across multiple states with a growing corporate team. Our mission is to cultivate the full potential of our hotels and our team to deliver best‑in‑class hospitality services. Our vision is to become the preferred management company for brands and owners, achieved through our shared values: People First, Results Driven, and Owner Mindset. We&rsquo;re also a culture of builders: scrappy, entrepreneurial, tech‑forward, remote‑first, and committed to progress, not perfection.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  The Senior Director of People Operations is the executive leader responsible for shaping and executing the People &amp; HR vision for a rapidly growing, multi‑state hotel management platform. This role oversees
  <strong>
   People Operations, Human Resources, and HR Risk &amp; Compliance
  </strong>
  in a people‑first, hospitality‑driven environment. As a key member of the leadership team, you will partner closely with Operations, Finance, and ownership stakeholders to build a high‑performing, values‑aligned workforce that improves both
  <strong>
   associate experience and hotel performance
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will lead a distributed People Ops team (including People Operations managers and Risk/HR Compliance leadership) while supporting both a remote corporate team and diverse on‑property hotel teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   This role is ideal for a builder‑leader
  </strong>
  : someone who can set strategy, design scalable systems, and also roll up sleeves to solve real problems quickly in a field‑based, hourly workforce environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Success Looks Like:
  </strong>
 </p>
 <p>
  The Senior Director of People Operations is successful at Palette when they consistently demonstrate:
 </p>
 <ol>
  <li>
   <strong>
    Ownership &amp; Accountability
   </strong>
   &mdash; you take responsibility for outcomes, not just activity.
  </li>
  <li>
   <strong>
    Builds Rather Than Maintains
   </strong>
   &mdash; you create scalable systems and simplify complexity.
  </li>
  <li>
   <strong>
    Curates Culture &amp; Models Values
   </strong>
   &mdash; you reinforce
   <strong>
    People First / Results Driven / Owner Mindset
   </strong>
   in how you lead.
  </li>
  <li>
   <strong>
    Thinks Strategically &amp; Executes Iteratively
   </strong>
   &mdash; you balance long‑term design with rapid improvement cycles (&ldquo;progress, not perfection&rdquo;).
  </li>
  <li>
   <strong>
    Maintains Poise Under Pressure
   </strong>
   &mdash; you lead calmly through rapid growth, transitions, and ambiguity.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  1)
  <strong>
   People Strategy &amp; Org Development
  </strong>
 </p>
 <ul>
  <li>
   Own the enterprise People strategy and operating model across a multi‑state hotel portfolio.
  </li>
  <li>
   Partner with the CEO and leaders to align People priorities with growth, performance, and operational needs.
  </li>
  <li>
   Lead organizational design, workforce planning, and talent forecasting to support expansion and operational excellence.
  </li>
  <li>
   Build scalable programs and playbooks that work for
   <strong>
    remote corporate
   </strong>
   and
   <strong>
    on‑property hotel
   </strong>
   environments.
  </li>
 </ul>
 <p>
  2)
  <strong>
   Core HR &amp; People Operations
  </strong>
 </p>
 <ul>
  <li>
   Oversee end‑to‑end HR: talent acquisition, onboarding, employee relations, performance management, learning &amp; development partnership, compensation, benefits, and HRIS optimization.
  </li>
  <li>
   Ensure consistent HR practices across properties while allowing for local nuance and state requirements.
  </li>
  <li>
   Drive manager capability: improve how leaders hire, coach, document performance, and address issues early.
  </li>
 </ul>
 <p>
  3)
  <strong>
   Leadership &amp; Team Development
  </strong>
 </p>
 <ul>
  <li>
   Lead and develop the People Ops organization (People Ops Managers, Risk/HR leadership, Compliance).
  </li>
  <li>
   Establish clear service standards, internal SLAs, and a &ldquo;hospitality‑grade&rdquo; support experience for leaders and associates.
  </li>
  <li>
   Build strong partnerships with GMs and property leaders to improve retention, engagement, and execution at the hotel level.
  </li>
 </ul>
 <p>
  4)
  <strong>
   Compliance, Risk &amp; Multi‑State Governance
  </strong>
 </p>
 <ul>
  <li>
   Own compliance strategy and governance across federal, state, and local employment laws (multi‑state footprint).
  </li>
  <li>
   Guide HR risk mitigation: workers&rsquo; comp workflows, safety programs, claims management, investigations, audits, and incident reporting.
  </li>
  <li>
   Keep policies/handbooks current and consistent with company values and legal requirements; partner with counsel on complex matters.
  </li>
 </ul>
 <p>
  5)
  <strong>
   Culture, Engagement &amp; Employee Experience
  </strong>
 </p>
 <ul>
  <li>
   Design and deliver culture initiatives that make &ldquo;People First&rdquo; real at corporate and property levels.
  </li>
  <li>
   Lead engagement listening (surveys, roundtables, action plans) and measurable improvements in retention and manager effectiveness.
  </li>
  <li>
   Create pathways for development, internal mobility, recognition, and performance‑based growth.
  </li>
 </ul>
 <p>
  6)
  <strong>
   Compensation, Benefits &amp; People Analytics / HR Tech
  </strong>
 </p>
 <ul>
  <li>
   Own compensation philosophy and execution: benchmarking, pay equity, wage strategy, incentives where appropriate, and scalable job architecture.
  </li>
  <li>
   Evaluate and optimize benefits to support well‑being and retention.
  </li>
  <li>
   Drive HR technology improvements: HRIS/payroll/PEO optimization, reporting, dashboards, and decision support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   10+ years progressive HR/People Operations leadership experience, including multi‑site and multi‑state oversight.
  </li>
  <li>
   Hospitality, hotels, or a distributed service industry experience strongly preferred (hourly + salaried workforce).
  </li>
  <li>
   Demonstrated ability to build scalable HR systems in a high‑growth environment (not just &ldquo;run HR&rdquo;).
  </li>
  <li>
   Strong employee relations judgment; able to manage complex investigations, performance situations, and leader coaching.
  </li>
  <li>
   Deep knowledge of employment law and practical compliance operations across multiple states.
  </li>
  <li>
   Experience implementing and optimizing HR tech ecosystems (HRIS/Payroll/PEO).
  </li>
  <li>
   Executive‑level communication and influence: can partner with C‑suite, GMs, and field leaders with credibility.
  </li>
 </ul>
 <p>
  <strong>
   Travel:
  </strong>
  Ability to travel to hotel locations as needed.
 </p>
 <p>
  <strong>
   Working hours:
  </strong>
  Remote role; must maintain office hours that effectively support multiple U.S. time zones.
 </p>
 <p>
  <strong>
   Nice‑to‑Have
  </strong>
 </p>
 <ul>
  <li>
   SHRM‑CP/SCP, PHR/SPHR, or similar certifications.
  </li>
  <li>
   Experience scaling manager training / frontline leadership development.
  </li>
  <li>
   Experience building compensation programs for field operations (wage strategy, pay bands, incentive structures).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation and Benefits
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Salary: $135,000 - $150,000
   </span>
  </li>
  <li>
   Medical, Dental, Vision
  </li>
  <li>
   401(k) with employer match
  </li>
  <li>
   Basic life insurance
  </li>
  <li>
   Cell phone reimbursement
  </li>
  <li>
   Flexible PTO program
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunity / Workplace Policies
  </strong>
 </p>
 <p>
  Palette Hotels is an equal opportunity employer and prohibits unlawful discrimination based on any protected classification under applicable federal, state, and local laws. We maintain a drug‑free workplace. Palette participates in E‑Verify after offer acceptance and completion of Form I‑9.
 </p>
</div>


Senior Director of People Operations

Mattel, Inc.

<div><p><b>CREATIVITY IS OUR SUPERPOWER.</b> It&rsquo;s our heritage and it&rsquo;s also our future. Because we don&rsquo;t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard&mdash;when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.</p><p><b>
The Team: </b>The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.</p><p><b><br>
The Opportunity: </b>The Seasonal Part Time Under Host is located at the AG Retail Flagship New York location and reports directly to the Caf&eacute; Manager. This position is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.</p><p><b>
What Your Impact Will Be:</b></p><ul><li>
Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.</li><li>
Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.</li><li>
Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music, and table placement.</li><li>
Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.</li><li>
Shares information on the store and restaurant events with guests.</li><li>
Utilizes Zomato reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.</li><li>
Initiates training opportunities with restaurant staff.</li><li>
Assists restaurant staff as needed in providing an outstanding dining experience.</li></ul><p><b><br>
What We&rsquo;re Looking For:</b></p><ul><li>
Experience as a restaurant host, hotel concierge, or related customer service position, preferred.</li><li>
Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.</li><li>
Experience working with children, preferred.</li><li>
Must be able to work a flexible schedule, including nights, weekends, and holidays.</li></ul><p>
The hourly position is offered at $19 hour and based on skills and experience.</p><p><br>
Don&rsquo;t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.<br>
<br>
<b>How We Work:</b><br>
<br>
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:</p><ul><li><b>
We collaborate:</b> Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.</li><li><b>
We innovate:</b> At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.</li><li><b>
We execute:</b> We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.</li></ul><p><b>
Who We Are:</b><br>
<br>
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas &amp; Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world&rsquo;s leading retail and ecommerce companies.</p><p>
Mattel is recognized as a Great Place to Work&trade; and as one of Fast Company&rsquo;s Best Workplaces for Innovators in 2022.<br>
<br>
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.<br>
<br>
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.</p><p>
Videos to watch:<br>
The Culture at Mattel<br>
Mattel Investor Highlights</p></div>

American Girl NYC - Host (Seasonal)

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