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retail associate

Compass

Location: New York, NY - MidtownHourly Rate: $18.30 to $21.00Position: Retail Sales Associate - Cashier - Seasonal Positions AvailableDo you love providing great customer service? We are hiring a Retail Sales Associate/Cashier in midtown Manhattan. Our Sales Associates and Cashiers are responsible for managing sales transactions, aiding customers, and expanding the customer loyalty program.Retail Associate Responsibilities:Our Retail Sales Associates help increase sales by assisting customers with their needs. Cashiers will be responsible for managing the POS at the register. Our Retail Associates greet and assist customers, and process sales transactions on a daily basis while engaging as many customers as possible.Retail Associate Requirements:<ul><li>Scheduling flexibility</li><li>Reliable means of transportation to Dallas</li><li>Punctual, timekeeping is key!</li><li>Excellent people skills! We need candidates who are friendly, outgoing and love customer service</li><li>1+ year of retail sales, cash handling or register experience is preferred</li><li>Computer literacy - POS</li></ul>If you would like to join our team of talented associates, apply today!Job Type: Full-timePay: $19.50 - $21.40 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Retail Associate - Cashier

Best Buy

<div><div>As a Retail Sales Associate, you&rsquo;ll be the face of Best Buy for customers who visits our stores. We&rsquo;ll train you with the skills and knowledge you need to confidently recommend the right tech products and services to meet each person&rsquo;s unique needs. If you have a passion for sales or just helping people, this role is great for you. 
 
What you&rsquo;ll do</div><ul><li><div>
Welcome and engage with customers in a warm, friendly manner</div></li><li><div>
Perform product demos, answer questions and make recommendations that meet customers&rsquo; needs across all departments</div></li><li><div>
Complete cashier duties for purchases, returns and exchanges</div></li><li><div>
Maintain appropriate knowledge and expertise through ongoing learning and development</div></li><li><div>
Help keep the sales floor clean and well stocked</div></li><li><div>
Assist with in-store pickup and curbside pickup orders</div></li></ul><div>
Basic qualifications</div><ul><li><div>
3 months of experience working in retail or another fast-paced, team-oriented environment</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div>
What&rsquo;s in it for you 
 
We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. 
 
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Generous employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div>
About us 
 
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes. 
 
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade; 
 
Best Buy is an equal opportunity employer. 
 
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
Position Type: Part time</div>

Retail Sales Associate

The THC Shop, LLC

Summary/ObjectiveThe Dispensary Associate reporting directly to the Dispensary Manager, Retail Operations, is responsible for assisting in all daily operations of an Adult Use Dispensary, being part of a customer-centric team and achieving The THC Shop company initiatives. Additionally, the Dispensary Associate maintains the policies and procedures of The THC Shop and ensures compliance with all state and local laws and regulations. Responsibilities include but are not limited to:Policies, Procedures &amp; Daily Operations<ul><li>Engage and educate customers in a positive manner</li></ul><ul><li>Ensure customer intake forms are accurate and complete</li></ul><ul><li>Assist in qualifying customers for our Verified Financial Hardship (VFH) program</li></ul><ul><li>Maintain compliance with all local and state regulations</li></ul><ul><li>Perform general office work, such as filing records, operating copy machines, and using email</li></ul><ul><li>Provide Dispensary General and Dispensary Leads with customer feedback on a timely basis</li></ul><ul><li>Maintain proper recordkeeping such as customer intake forms, cash handling records, chain of custody documents and waste disposal logs</li></ul><ul><li>Participate in one-minute meetings at the start of every shift to ensure uniformity in message and goals</li></ul><ul><li>Consistently deliver excellent, and compassionate customer services</li></ul><ul><li>Participate in monthly product inventory review</li></ul>Training &amp; Development<ul><li>Ensure that all customers are greeted with a helpful, pleasant and compassionate attitude; making every interaction a positive experience.</li></ul><ul><li>Proficient on HIPAA and confidentiality requirements.</li></ul><ul><li>Proficient in inventory management and point of sale platform.</li></ul><ul><li>Current on product knowledge and proper dosage.</li></ul><ul><li>Ensuring that all team members are maintaining current The THC Shop policies and procedures as well as all state and local laws and regulations.</li></ul><ul><li>Reviewing and updating customer educational materials</li></ul><ul><li>Participating in quarterly team meetings.</li></ul>Driving Business/Sales<ul><li>Reviewing sales daily and best practices to achieve goals, with team members.</li></ul><ul><li>Trained on customer services, including customer intake, product knowledge and proper dosage</li></ul><ul><li>Participating in one-minute meetings, at the start of every shift, to ensure consistency in message and goals.</li></ul><ul><li>Delivering excellent, and compassionate customer services.</li></ul>Company Culture<ul><li>Being a The THC Shop brand ambassador and representing the brand appropriately.</li></ul><ul><li>Building relationships with community leaders and trust from our neighbors.</li></ul><ul><li>Following and implementing The THC Shop core values, including respect, diversity, sustainability, research and service.</li></ul><ul><li>Ensuring adherence to The THC Shop cultural principles.</li></ul><ul><li>Maintains Dispensary aesthetic according to The THC Shop brand, including music selection and daily Dispensary cleanliness.</li></ul><ul><li>Participates and embraces a highly motivated team environment.</li></ul><ul><li>Implementing brand sales marketing strategies.</li></ul>Qualifications And Education<ul><li>Must be at least 21 years old, have a valid driver&rsquo;s license and reliable transportation</li></ul><ul><li>Experience in retail, hospitality or customer services, preferred</li></ul><ul><li>Must be able to work a flexible schedule (nights and/or weekends)</li></ul><ul><li>Excellent verbal and written communication skills, along with basic math skills</li></ul><ul><li>Participates and embraces a highly motivated team environment</li></ul><ul><li>Experience in a fast paced, high transaction environment, preferred</li></ul><ul><li>Strong organizational and decision-making skills</li></ul><ul><li>Must be computer literate &ndash; POS experience is desirable</li></ul><ul><li>High school graduate</li></ul><ul><li>Ability to pass a criminal background check as it pertains to New Jersey guidelines</li></ul><ul><li>Experience in retail, hospitality or customer services, preferred.</li></ul><ul><li>Excellent verbal and written communication skills</li></ul><ul><li>Basic math skills.</li></ul><ul><li>Ability to work in a team environment</li></ul><ul><li>Experienced in a fast paced, high transaction environment.</li></ul><ul><li>Having good organizational skills.</li></ul><ul><li>Having decision making skills.</li></ul><ul><li>Being analytical.</li></ul><ul><li>Being detail oriented.</li></ul><ul><li>Being proactive.</li></ul>Physical And Environmental Requirements<ul><li>Ability to work a minimum of 8 hours a day and rotating shifts;</li></ul><ul><li>Flexible schedule availability including nights, weekends and holidays;</li></ul><ul><li>Ability to lift, push, and pull 50 pounds;</li></ul><ul><li>Ability to sit, squat, bend, and kneel repetitively throughout a work day;</li></ul><ul><li>Ability to stand for extended periods of time;</li></ul><ul><li>Ability to use a ladder (up to 12 ft. extension) and general hardware tools needed for common repairs;</li></ul><ul><li>Ability and willingness to work in the following conditions:</li></ul><ul><li>General office environment;</li></ul><ul><li>Extended computer usage;</li></ul><ul><li>Extended phone usage including teleconferences, and</li></ul><ul><li>Work environments that include exposure to, but not limited to, fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.</li></ul>The THC Shop encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The THC Shop believes in creating and sustaining a robust policy of inclusivity and diversity.Job Type: Full-timePay: From $18.50 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Dispensary Agent Full Time

Earthbar

<div>Earthbar wants you to live your healthiest life while at work with us!
<ul>
<li>Earthbar is inside Equinox Gym</li>
<li>Healthy Shift Meal Smoothie / Smoothie Bowl</li>
<li>Employee discount is 50% off</li>
<li>Fun atmosphere</li>
<li>Health Benefits for Full Time Employees</li>
<li>Be yourself and find your purpose</li>
</ul>
Surround yourself with likeminded people who are passionate about health and wellness. 


Job Summary and Mission:

This position contributes to the success of Earthbar by providing an exceptional customer service experience to all customers. Our team members thrive on empowering the lives of our customers by providing products that are on the forefront of nutrition and innovation. Earthbar employees have a Life is Awesome mindset; they lead by example and bring an added value to the community and our growing company.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:
<ul>
<li>Acts with integrity, honesty and knowledge that promote the culture, values and mission of Earthbar.</li>
<li>Maintains a calm demeanor, especially during periods of high volume or unusual events to keep store operating to Earthbar standard</li>
<li>Anticipates customer and store needs by constantly evaluating environment and customers cues.</li>
<li>Delivers exceptional customer service to all customers; responds to customer needs in a timely manner.</li>
<li>Follows Earthbar operational policies and procedures, including those for cash handling, and safety and security, to ensure the safety of all members during each shift.</li>
<li>Maintains a clean and organized workspace so that other team members can locate products easily.</li>
<li>Provides quality beverages consistently by adhering to all recipes.</li>
<li>Follows health, safety and sanitation guidelines for all products.</li>
<li>Maintains regular and punctual attendance</li>
</ul>
Service Excellence
<ul>
<li>Demonstrate World Class Hospitality: GREAT Customer Service (GREAT: Greet Guests, Respect them/team, Explain the menu/company, Add-ons/app, Thank)</li>
<li>Ensure speed of service by providing guests an incredible experience in an accurate and timely manner from when they place order (5-8 mins)</li>
<li>Contribute to team and guest positive culture and/or environment</li>
<li>Demonstrate professional communication by reading verbal and non-verbal ques</li>
<li>Obtain and demonstrate retail supplement education and product knowledge</li>
<li>Up-share product (recommending boosts and items that compliment)</li>
<li>Demonstrate and communicate our company core values</li>
<li>Answer phones with proper and professional etiquette (expectation before 2 rings)</li>
<li>Adaptability (team dynamic and customer facing)</li>
<li>Sample in-store daily and offsite at events when specified and agreed upon</li>
<li>Review communication board for daily education, insights, and company goals</li>
<li>Consistently demonstrate calm demeanor: able to work in fast-paced environment</li>
<li>Learning/growth mindset. Ability to treat mistakes as learning opportunities for improvement</li>
</ul>
Operational Excellence
<ul>
<li>Complete daily opening and closing checklist and tasks</li>
<li>Prepare food and beverages (such as smoothies, juices, acai bowls, toast, lattes) to build guide recipe and standards</li>
<li>Ensure correct measurements when following all food and drink recipe preparations</li>
<li>Complete tasks in a timely manner as designated by management</li>
<li>Stock incoming orders and merchandising product accordingly</li>
<li>Fill out waste log and other tracking documents</li>
<li>Wash blenders and kitchen utensils</li>
<li>Taking timely duty-free meal period(s) and/or rest break(s)</li>
<li>Be proactive to communicate to management if product is running low</li>
<li>Comfortable with excessive noise from blenders, juicers, and other equipment</li>
<li>Fulfill 3rd party and online orders accurately and in a timely manner</li>
<li>Follow daily and weekly deep cleaning calendar in store</li>
<li>Contribute and provide feedback for closing manager reports each day</li>
<li>Proficiency in the use technology and POS systems</li>
<li>Possess a Food Handlers Certification if required by local ordinance</li>
<li>Check expiration on made to order and retail product offerings, daily</li>
<li>Practice First In First Out (FIFO )product handling</li>
<li>Follow all safety and health guidelines</li>
<li>Conduct sampling events</li>
</ul>
Leadership Competencies:
<ul>
<li>Action Oriented</li>
<li>Being Resilient</li>
<li>Demonstrates Self- Awareness</li>
<li>Guest Focused</li>
<li>Interpersonal Skills</li>
</ul>
Qualifications:
<ul>
<li>Ability to move and or lift up to 50lbs.</li>
<li>Ability to quickly learn new procedures, processes, and product knowledge</li>
<li>1-2 years of experience in food/beverage environments making smoothies, and/or specialty beverages, or experience in retail and hospitality</li>
<li>Barista, Nutrition, and Culinary education experience a plus!</li>
<li>Must have (or obtain) a Food Handlers License (i.e., ServSafe) prior to employment</li>
</ul>
Shifts:
<ul>
<li>Part-time/Full-time</li>
<li>Hours vary Monday-Sunday, early morning to evening shifts</li>
<li>Must be able to work a flexible schedule, including weekends and holidays, with or without reasonable accommodation</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to talk or hear.</li>
<li>The employee frequently is required to stand.</li>
<li>The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.</li>
<li>The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</li>
<li>Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.</li>
<li>Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.</li>
<li>While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, and hot &amp; cold liquids. The noise level in the work environment is usually moderate.</li></ul> 


Earthbar, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Earthbar, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 


Earthbar, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Earthbar employees to perform their job duties may result in discipline up to and including discharge.</div>

Barista / Smoothie & Supplement Associate

Equinox

<div>Company Description 
Who We Are
We&rsquo;re purpose-driven. With every ride, we aim to redefine health and happiness. It&rsquo;s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us&mdash;we&rsquo;d love to have you
Our Mission
To foster an open, diverse, &amp; inclusive community&mdash;while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we&rsquo;ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal. 
Job Description 
Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:<ul><li>
Provide high level customer service and hospitality to clients</li><li>
Assist the Studio Management in daily studio tasks and projects</li><li>
Maintain a positive attitude and take initiative</li><li>
Provide support to the SoulCycle instructors to ensure a successful class check-in process</li><li>
Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie</li><li>
Assist with the training and coaching of new hires for the front desk staff team</li><li>
Maintain product knowledge for all studio retail operations</li><li>
Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture</li><li>
Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors</li><li>
Common area cleaning, including, front desk, lockers, retail shelves, office and hallways</li><li>
Bathroom and changing room cleaning</li></ul> 

Qualifications 
<ul><li>
Must have customer service experience</li><li>
Must have the ability to prioritize and multi-task within a fast-paced environment</li><li>
Must be willing to initiate tasks and perform duties without direction</li><li>
Must have excellent communication skills and be able to work with a wide range of personalities</li><li>
Must have outstanding customer service and problem solving skills</li><li>
Must have a positive, can-do attitude</li><li>
Must have friendly and professional phone and email etiquette</li><li>
Must have superior organizational skills</li></ul>
Pay Transparency: $17.00/hour 
Additional Information 
For additional Information visit our Career Site: https://www.soul-cycle.com/careers/</div>

Studio Crew, NoHo

Bubble

<div>
 
 Reporting to:
 
 Director of Social Media
 
 
 
 Compensation:
 
 $50-65K
 
 
 
 Department:
 
 Social
 
 
 
 Location:
 
 New York, NY (4 days in office)
 
 
 
 Position:
 
 Hybrid, Full-Time
 
 
 
 Position Overview
 
 :
 
 
 We're looking for a
 
 Social Media Content Creator
 
 to join our growing social team; someone who lives and breathes social media and always knows what's trending across Instagram, TikTok, and YouTube. This role supports hands-on content creation, from filming in-office to confidently starring on camera when needed. This role will work closely with our Graphic Designer, Social Media to bring to life content that is filmed with cohesive, clear briefs.
 
 
 
 THIS IS NOT AN ENTRY-LEVEL POSITION and requires a portfolio of prior content creation to be considered.
 
 
 
 Reporting into the Director of Social, the ideal candidate thrives in a fast-moving environment, embraces change, and is genuinely excited to be a part of the magic that brings Bubble Skincare's content to life.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Content Creation &amp; Publishing
 
 
 
 <ul>
 <li>
 Pitch and create authentic, relatable social content through self-applied skincare application; must be comfortable appearing on camera in video content
 </li>
 <li>
 Stay up-to-date on social trends across all platforms, actively pitching new concepts to Director of Social on a daily basis
 </li>
 <li>
 Assist in concepting and own shooting content for Instagram and TikTok-first videos that align with brand messaging and platform best practices, using in-app features when applicable
 </li>
 <li>
 Assist in concepting and filming of long-form content for YouTube channel
 </li>
 <li>
 Own briefing process of editing content with Graphic Designer, Social Media
 </li>
 <li>
 Draft captions, hashtags, and social-first copy recommendations for Copywriter and Sr. Social Media Associate to review
 </li>
 <li>
 Support daily publishing of approved content with Sr. Social Media Associate
 </li>
 <li>
 Help select engaging, on-brand thumbnails per platform
 </li>
 <li>
 Research and surface on-brand, trending sounds that are licensed for commercial use
 
 
 </li>
 </ul>
 
 Behind-the-Scenes &amp; Real-Time Content
 
 
 
 <ul>
 <li>
 Capture behind-the-scenes content at photoshoots, launch events, retail moments, and store visits
 </li>
 <li>
 Create casual, office-based content featuring team members to showcase brand culture
 
 
 </li>
 </ul>
 
 Collaboration &amp; Team Support
 
 
 
 <ul>
 <li>
 Partner with Sr. Social Media Associate to brief Paid Media and retailer assets to Graphic Designer, Social Media
 </li>
 <li>
 Work closely with cross-functional teams to support launches, cultural moments, and retail activations
 </li>
 <li>
 Partner with Influencer and Community teams to help identify strong content to be featured on our channels
 </li>
 <li>
 Provide on-the-ground support during shoots, events, and campaigns as needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor's degree required, as well as a portfolio of your prior work experience creating content for brands
 </li>
 <li>
 3-5+ years of relevant industry experience in a similar role, preferably within the beauty or skincare space
 </li>
 <li>
 Comfortable on camera, with experience creating and filming content for TikTok, Instagram, YouTube and potential website/retailer needs
 </li>
 <li>
 Highly detail-oriented with strong organizational, time management, and project management skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Self-motivated and adaptable, with the ability to thrive in a fast-paced, start-up environment
 </li>
 <li>
 Genuine passion for skincare, beauty, and social-first storytelling
 </li>
 <li>
 Familiarity with social performance metrics and analytics tools (e.g., Dash Hudson) is a plus
 </li>
 </ul>
</div>

Social Media Content Creator

Hae CPG

<div>
 
 
 NOTE: To apply, please send an email to
 
 people@haecpg.com
 
 with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
 
 
 
 
 
 
 
 COMPANY:&nbsp;
 
 Hae CPG
 
 
 ﻿
 
 POSITION:&nbsp;
 
 Customer Service Associate
 
 
 
 REPORTS TO:&nbsp;
 
 CX Lead
 
 
 
 ROLE TYPE:
 
 Full-Time
 
 
 
 OFFICE LOCATION:
 
 &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 
 
 
 HOURS:
 
 Must be comfortable with occasional weekend and holiday coverage
 
 
 &nbsp;
 
 
 
 About the Company
 
 
 
 
 &nbsp;
 
 
 
 Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 
 
 &nbsp;
 
 
 We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 
 
 &nbsp;
 
 
 Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 
 &nbsp;
 
 
 
 The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 
 
 &nbsp;
 
 
 This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
 </li>
 <li>
 Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
 </li>
 <li>
 Troubleshoot order and fulfillment issues and escalating when necessary
 </li>
 <li>
 Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
 </li>
 <li>
 Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
 </li>
 <li>
 Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
 </li>
 <li>
 Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
 </li>
 <li>
 Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
 </li>
 <li>
 Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
 </li>
 <li>
 Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
 </li>
 <li>
 Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
 </li>
 <li>
 Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
 </li>
 <li>
 Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
 </li>
 <li>
 Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
 </li>
 <li>
 Strong problem-solving skills and the ability to investigate issues independently before escalating
 </li>
 <li>
 Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
 </li>
 <li>
 Adaptable and receptive to feedback, process changes, and evolving CX priorities
 </li>
 <li>
 Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
 </li>
 <li>
 Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
 </li>
 <li>
 Exposure to and experience working with 3PLs a plus
 </li>
 <li>
 Must be comfortable working on weekends and holidays on an as needed basis
 </li>
 </ul>
</div>

Customer Service Associate

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