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retention specialist

IDIQ

<div><b>Company Description</b><p><br>
IDIQ is an award-winning company looking for talented individuals to join the team. We are passionate about fostering your unique skills, supporting your career goals and creating an exceptional work environment while providing outstanding solutions that our members trust.</p><p>
IDIQ&reg; is recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The IDIQ flagship brand is IdentityIQ&reg;, offering real-time fraud alerts and credit report information to not only protect but also educate consumers. Popular IDIQ brands also include MyScoreIQ&reg; for financial health and protection; Credit &amp; Debt&reg;, a credit and debt education-based membership platform; and IDIQ&reg; Pre-Paid Legal Services℠, a leading provider of voluntary employee benefits. As one of the fastest growing companies in the United States with consecutive spots on the prestigious Inc. 5000 list, we provide award-winning services and a positive work environment.</p><p>
We offer generous benefits such as paid vacation time, paid volunteer leave, health insurance, employer-match 401(K) contributions, continuing training opportunities and more. We also provide our staff with unending free coffee, relaxation rooms, game rooms and company events.</p><p>
If you believe you can provide an exceptional customer service experience, apply today!</p><b><br>
Job Description</b><p><br>
IDIQ is seeking full time Member Advisors/Retention Specialists to join our Call Center. This is an ONSITE position working in the Tampa, FL, office (no remote opportunities available).</p><p><b><i>
The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).</i></b></p><p><i>
Next upcoming training class is April 6, 2026</i></p><p>
At IDIQ, our Member Advisors are responsible for assisting current members with cancellations requests and making retention efforts to maintain the customers business. They will utilize the art of active listening, apply problem-solving skills to de-escalate customer concerns, and utilize sales skills to retain customers who are calling to cancel their membership with IDIQ.</p><p>
Responsibilities may include but are not limited to:</p><ul><li>
Provide professional assistance to members on a variety of topics including account access, billing inquiries, enrollment support, personal information updates, and account cancellations&mdash;with a primary focus on retention.</li><li>
Utilize expert-level product knowledge to engage and educate members on the value of IDIQ&rsquo;s services, helping them make informed decisions and encouraging continued membership.</li><li>
Practice active listening and empathetic communication to fully understand member concerns and provide thoughtful, accurate solutions tailored to individual needs.</li><li>
Apply effective de-escalation strategies to manage and resolve escalated or emotionally charged interactions, turning potential cancellations into positive experiences.</li><li>
Manage a high volume of incoming and outgoing calls, while simultaneously navigating internal systems and documentation processes with efficiency and professionalism.</li><li>
Identify opportunities to enhance member satisfaction by offering customized service packages and pricing options that support loyalty and long-term engagement.</li><li>
Demonstrate strong multitasking and time management skills to balance workload, meet performance targets, and maintain service level agreements.</li><li>
Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulations</li><li>
Must follow all company policies and procedures regarding data privacy and protection and data loss prevention</li><li>
Regular and predictable attendance is required.</li></ul><p>
Performs other job-related duties and responsibilities as may be assigned from time to time.</p><b><br>
Qualifications</b><br>
<ul><li>
Minimum of two years&rsquo; experience working in a high-volume call center environment providing customer service by phone.</li><li>
Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation.</li><li>
Familiarity with credit reporting services or related industries is a plus.</li><li>
Technically adept with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in working with various internet browsers including Chrome and Firefox.</li></ul><p>
Preferred Skills:</p><ul><li>
Strong telephonic and electronic communication skills and etiquette.</li><li>
Advanced problem-solving skills.</li><li>
Familiarity with CRM systems and practices.</li><li>
Willingness to learn, respond to coaching, and adapt to sales process</li><li>
Strong customer-focused mindset</li><li>
Established track record of reliability and good attendance.</li><li>
Strong communication and cross-functional skills with the ability to engage, listen, and collaborate with internal departments and external stakeholders</li><li>
Ability to be discrete and maintain confidential information</li><li>
Ability to multitask with a high volume of tasks</li><li>
Flexibility to handle rapid and frequent change and interest in taking on new tasks.</li><li>
Exhibits passion and excitement over work. Has a can-do attitude.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Position Details: </b>This is a full-time, hourly position, (40 hours/week), with occasional voluntary overtime. This position is onsite at the Tampa, FL office.</p><p><b><i>
The schedule will be 10:30am-7:00pm Monday-Friday, 9:30am-6:00pm on Saturday with Sundays and a scheduled day off during the workweek (assigned at offer).</i></b></p><p><i>
Next upcoming training class is April 6, 2026</i></p><p><b>
Pay: </b>$21.00 for English-only speaking candidates. $22.00 for English/Spanish speaking candidates</p><p><b>
Benefits and Perks: </b>IDIQ makes available comprehensive benefits including:</p><ul><li>
Medical: 100% of base benefits for employees and 50% for dependents</li><li>
Dental: 50% for of base benefits for employees and dependents</li><li>
Vision: 50% for of base benefits for employees and dependents</li><li>
$25,000 company paid life insurance</li><li>
Short-term disability</li><li>
Long-term disability</li><li>
11 paid holidays</li><li>
Vacation time off (VTO)</li><li>
Paid sick time (STO)</li><li>
401k program with employer match.</li></ul><p>
Enjoy friendly competition with ping-pong tournaments, pool, Mario Cart, and more.</p><p><b>
AAP/EEO Statement: </b>Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.</p><p><b>
Supervisory: </b>No supervisory responsibilities.</p><p><b>
Business Office Environment: </b>This position operates in a professional office environment. Office environment can vary with noise levels and stress, from low to moderate.</p><p><b>
Physical Requirements: </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly communicating and conversing with members/stakeholders/management and must be able to exchange accurate information appropriately. The employee frequently is required to remain in a stationary position, occasionally move about; and constantly operate a computer or other office equipment. The employee is regularly required to push, or otherwise move up to 10-30lbs of various equipment. Applications may include but are not limited to repetitive work operating a computer keyboard, mouse and headphones while primarily maintaining a stationary position and occasionally moving about at an assigned work desk area.</p><p><b>
Privacy Notice for California Employees and Applicants</b></p></div>

Retention Specialist

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div><br>
<div></div>
Position Summary:
<div>
The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.</div>
Responsibilities:
<ul><li>Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours</li><li>
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements</li><li>
Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing</li><li>
Community Manager approval and follow up with applicants on their status</li><li>
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation</li><li>
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary</li><li>
Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)</li><li>
Projects a favorable image of the community to achieve property objectives and public recognition</li><li>
Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed</li><li>
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner</li><li>
Attends weekly and daily goal setting meetings as appropriate</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li></ul>
Education and Experience:
<ul><li>Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience</li><li>
Microsoft Office, Property Management Software</li></ul>
Qualifications:
<div><b>
Physical Requirements:</b></div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to use mobile devices and applications for work-related tasks</li></ul><div><b>
Work Environment:</b></div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.</li><li>
The office is an open setting which may include bright lights, constant noises and distractions.</li></ul><div></div><div><br>
RPM Living is an Equal Opportunity Employer.</div><div></div><div><br>
This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community<br>
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates<br>
</li><li>
Employer-paid employee assistance, mental health, and wellness programs<br>
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance<br>
</li><li>
401(k) with robust company match<br>
</li><li>
Opportunities for professional development, career growth, and role-based learning plans<br>
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)<br>
</li><li>
Paid time off plus floating holidays and volunteer days<br>
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><p></p><div><br>
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver.</div><div></div><div><br>
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div><br>
RPM Living is an Equal Opportunity Employer.</div><div></div><div><br>
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Leasing Associate

Homee

<p></p><div><div><div>The National Accounts role is a revenue-owning, growth-focused role responsible for expanding and deepening HOMEE&rsquo;s commercial relationships with property insurance carriers. This role serves as the primary commercial owner of assigned carrier accounts, accountable for account growth, product adoption, retention, and expansion across lines of business, geographies, and use cases.</div>
</div><div><h3 class="jobSectionHeader"><b>About Homee, Inc.</b></h3>
<div><div>HOMEE is the only AI-Driven Direct Repair Network for the Property and Casualty (P&amp;C) insurance industry. Our cutting-edge AI technology connects insurers, policyholders, and our nationwide network of HOMEE Pros throughout the life cycle of a claim in a fraction of the time. HOMEE, in combination with a highly curated network of service providers, is utilized by leading firms in the insurance sector to dramatically improve the claims experience for policyholders. HOMEE is backed by more than $75 million in investment from leading insurance companies such as W.R. Berkley, Liberty Mutual, State Farm, The Hartford, Desjardins, alongside The Institutes and Sure Inc., as well as others. HOMEE is looking for candidates who are great working in a fast-paced, mission-focused environment. At HOMEE, our team works to break barriers and achieve goals. As a startup, HOMEE includes a diverse group of tight-knit individuals working to create a fun, flexible, and collaborative environment. Join our team! For additional information on the HOMEE Claims platform, visit www.HOMEE.com.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div><b>Job Summary</b></div><div></div><div><br>
The <b>National Accounts</b> role is a <b>revenue-owning, growth-focused role</b> responsible for expanding and deepening HOMEE&rsquo;s commercial relationships with property insurance carriers. This role serves as the <b>primary commercial owner</b> of assigned carrier accounts, accountable for <b>account growth, product adoption, retention, and expansion</b> across lines of business, geographies, and use cases.</div><div></div><div><br>
The National Accounts role partners closely with Sales, Product, Operations, and Analytics to identify expansion opportunities, position HOMEE solutions within carrier workflows, and translate performance data into clear commercial value. Success in this role is measured by <b>account revenue growth, expansion wins, and long-term partnership value</b>, not just service delivery.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><div><b><br>
Revenue Ownership &amp; Account Growth</b></div><ul><li>
Own revenue growth for assigned carrier accounts, including upsell, cross-sell, geographic expansion, and increased program utilization.</li><li>
Develop and execute account growth plans aligned to carrier priorities, claims strategy, and HOMEE product capabilities.</li><li>
Identify expansion opportunities across new claim types, programs, regions, or carrier business units.</li></ul><div><b>
Strategic Account Management</b></div><ul><li>
Serve as the primary commercial point of contact between HOMEE and carrier clients, building trusted relationships with Claims, Vendor Management, Innovation, and Executive Leadership.</li><li>
Lead senior-level business reviews focused on account performance, ROI, adoption trends, and growth opportunities.</li><li>
Position HOMEE as a strategic partner, not just a vendor, by aligning solutions to carrier KPIs and long-term claims transformation initiatives.</li></ul><div><b>
Sales Partnership &amp; Deal Support</b></div><ul><li>
Partner with Sales on account expansion strategy, commercial discussions, renewals, and pricing conversations.</li><li>
Support solution positioning and workflow alignment discussions (post-sale and expansion-focused), ensuring clear articulation of value and impact.</li><li>
Lead discovery sessions to uncover carrier pain points, workflow gaps, and unmet needs that inform expansion strategy.</li></ul><div><b>
Data-Driven Value Storytelling</b></div><ul><li>
Leverage performance analytics, KPIs, and outcome data to demonstrate value, justify expansion, and support commercial discussions.</li><li>
Participate in analytic review sessions to translate operational performance into revenue-driving insights.</li><li>
Proactively identify risks to retention or growth and lead mitigation strategies.</li></ul><div><b>
Internal Coordination &amp; Execution</b></div><ul><li>
Coordinate cross-functional resources (Operations, Product, Analytics, QA) to support account expansion and successful execution.</li><li>
Advocate for carrier needs internally while balancing scalability and product strategy.</li><li>
Maintain accurate account plans, forecasts, and activity tracking in CRM systems.</li></ul><div></div><div><b><br>
Required Skills &amp; Abilities</b></div><ul><li>
Strong executive-level communication skills with the ability to influence senior carrier stakeholders.</li><li>
Demonstrated experience owning and growing enterprise or strategic accounts.</li><li>
Ability to translate operational performance into commercial value and revenue opportunity.</li><li>
Proven consultative selling and discovery skills within complex, regulated environments.</li><li>
Comfort leading data-driven business reviews and growth discussions.</li><li>
Ability to operate independently while coordinating cross-functional teams.</li><li>
Strong judgment, business acumen, and ability to prioritize in a fast-paced environment.</li><li>
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).</li><li>
Experience with CRM platforms such as Salesforce or HubSpot preferred.</li><li>
Willingness and ability to travel to client and company locations.</li></ul><div></div><div><b><br>
Education &amp; Experience</b></div><ul><li>
Bachelor&rsquo;s degree in business, marketing, or a related field preferred.</li><li>
Minimum <b>10 years of experience</b> in the property insurance claims ecosystem.</li><li>
Prior experience in <b>account management, sales, partnerships, or revenue-owning roles</b> strongly preferred.</li><li>
Experience working with carriers and claims technology platforms required.</li><li>
Leadership or senior-level client management experience a plus.</li></ul><div></div><div><b><br>
How This Role Is Measured:</b></div><ul><li>
Account revenue growth and expansion</li><li>
Product adoption and program penetration</li><li>
Retention and long-term partnership value</li><li>
Executive relationship depth and influence</li><li>
Forecast accuracy and pipeline contribution</li></ul></div></div></div></div><div></div>

Director, National Accounts

Inogen

<div><p><b>Description</b>
</p><p><b>Job Summary:</b></p><p>
The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.</p><p><b>
Responsibilities </b>(Specific tasks, duties, essential functions of the job)</p><p><b>
Support Specialist I</b></p><ul><li>
Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.</li><li>
Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.</li><li>
Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.</li><li>
Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.</li><li>
Complete paperwork relating to deliveries, pick-ups &amp; testing.</li><li>
Operate non-commercial vehicle carrying medical equipment.</li><li>
May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.</li><li>
Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.</li><li>
Maintain valid licenses and endorsements required for the position.</li><li>
Facilitate credit card payments through company approved process.</li><li>
Other duties as assigned.</li><li>
Maintain regular and punctual attendance.</li><li>
Comply with all company policies and procedures.</li></ul><p><b>
Support Specialist II</b></p><p>
In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.</p><ul><li>
Conduct equipment set-up both remotely and directly.</li><li>
Maintain a current calendar reflecting availability for patient appointments.</li></ul><p><b>
Support Specialist III</b></p><p>
In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.</p><ul><li>
Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.</li><li>
Complete service calls, both remotely and directly, documenting activities and results in a timely manner.</li><li>
Other duties include acting as a clinical resource for completing clinical appointments.</li></ul><p><b>
Knowledge, Skills, and Abilities
</b></p><ul><li>Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.</li><li>
Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.</li><li>
Ability to work self-manage and work independently.</li><li>
Must have strong work ethic.</li><li>
Excellent oral and written communication skills required.
</li><li>Proficient in use of laptop and electronic tablet required.</li><li>
Attention to detail is required.
</li></ul><p><b>Qualifications </b>(Experience and Education)</p><div><div><div><p><b>
Level I</b></p><p>
Support Specialist I</p></div><div><br>
<ul><li>
High School diploma or equivalent, required.</li></ul><ul><li>
1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level II</b></p><p>
Support Specialist II</p></div><div><br>
<ul><li>
State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.</li></ul><ul><li>
2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div><p><b><br>
Level III</b></p><p>
Support Specialist III</p></div><div><br>
<ul><li>
Licensed or Registered Respiratory Therapist or registered Nurse, required.</li></ul><ul><li>
3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li></ul><ul><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div></div><br>
<p></p>
Disclaimer:<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<br>
<br>
Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.<br>
<br>
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</div>

Medical Device Delivery Driver

Patient Engagement Advisors

<p>Patient Engagement Advisors (PEA) is seeking a full time Logistics Transition Specialist to work onsite at AdventHealth Tampa and in local area while performing Logistics Courier duties<br/></p><p>Schedule: Monday - Friday, 9:00 AM - 5:30 PM onsite at AdventHealth Tampa and in local area while performing Logistics Courier duties<br/></p><p>PEA will provide vehicle for use of logistic courier duties only<br/></p><p>Purpose of Job<br/>The Logistics Transition Specialist plays a vital role in obtaining the goals of the vision/mission of PEA. To accomplish these goals, the Transition Specialist must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to &ldquo;know the patient&rdquo;.<br/></p><p>The Logistics Transition Specialist is responsible for encouraging patients to play an active role in their patient care experience. These efforts occur during and after the patients&rsquo; hospital stay. The Transition Specialist will ensure the patient is provided services, educated on their discharge requirements (medications, patient follow-up care, nutrition, transportation, assistance programs, etc.), and equipped with the resources necessary to be successful in his/her next stage of care. The Logistics Transition Specialist is responsible for delivering medications, nutrition, product kits and other patient care related items as needed to home or another hospital locations for hand off.<br/></p><p>Position responsibilities of the Logistics Transition Specialist require access to Protected Health Information (PHI). Patient Engagement Advisors&rsquo; team members are expected to remain compliant with all confidentiality and security policies/procedures related to use, access, and disclosure of PHI.<br/></p><p>Essential Responsibilities<br/>This list of responsibilities is meant to be representative, not exhaustive. The individual in this position may perform additional or related duties as assigned.<br/></p><p>Patient Engagement / Care Coordination (Face-to-Face and Telephonic Patient Goals)<br/>Delivery of medication, nutrition product kits and other patient care related items as needed to the patient&rsquo;s home or another hospital location for hand off.<br/>Offers patient PEA services based on individual patient need (scheduled appointments, transportation, nutrition, medications, products).<br/>Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services).<br/>Utilizes Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs<br/>Acknowledges/understands all C2D patient indicators (high risk, payer type, etc.) and coordinates action steps for improved outcomes<br/>Meets KPI &ldquo;Scheduled&rdquo; goals and ensures follow up appointments are documented in C2D<br/>Collects payments; complies with payment collection related policies and procedures<br/>Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient<br/>Takes action to facilitate available Generosity services including leveraging partnerships with community resources<br/>Ensures all patients are offered program services; utilizes missed patient reporting to provide services via phone call; provides exceptional care to every patient<br/>Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.)<br/>Executes daily workflow procedures to ensure KPI thresholds are met/exceeded; Tracks, Engages, Permission, and Serves expected number of patients<br/>Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner<br/>Ensures proper handling and storage of all medications and supplies<br/>Obtains signature of person receiving the delivery<br/>Meets productivity goals, as outlined by site leadership<br/>Submits one &ldquo;Wow Story&rdquo; based on PEA Leadership&rsquo;s requested intervals, to Supervisor describing exceptional patient care experience provided<br/></p><p>Pharmacy Operations / Logistics Courier<br/>Works with prescribing clinicians and pharmacists to ensure affordability and successful delivery of medications per Standard Operating Procedures<br/></p><p>Continuing Education &amp; Compliance<br/>Demonstrates compliance with PEA and hospital-specific policies and procedures.<br/>Maintains working knowledge of specified equipment, services, and supplies available to transitioning patients.<br/>Completes ongoing health system and PEA-required training.<br/>Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual). Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices, etc.<br/></p><p>Qualifications and Requirements<br/></p><p>Education and Experience<br/>High School Education or equivalent required<br/>Must be 18 years old or older<br/>6 months of pharmacy technician or 1 year of medical assistant or other healthcare / medical experience required<br/>Retail pharmacy experience strongly preferred<br/>Other related hospital experience will be considered<br/>Associates and/or Bachelor&rsquo;s degree will be considered in absence of healthcare experience<br/>Valid driver&rsquo;s license in the state of employment with a clean driving record<br/></p><p>Knowledge, Skills and Abilities<br/>Must have and maintain a valid driver's license and clean driving record<br/>Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines)<br/>Excellent interpersonal skills; ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration<br/>Excellent communication skills allowing for optimal patient understanding and engagement<br/>Ability to manage multiple, complex patients and address diverse needs<br/>Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning<br/>Ability to work in a fast paced, rapidly changing environment<br/>Creative problem-solving abilities; sound judgement and decision-making skills<br/>Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, at all times, internally among our team and externally to patients and customers<br/>Computer Skills<br/>Intermediate computer skills required<br/>Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)<br/>Ability to utilize / navigate applications on an iPad<br/>Salary range: $20.50-$22.00<br/></p><p>About PEA:<br/>At Patient Engagement Advisors we&rsquo;re changing the way health care is delivered &ndash; one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you!<br/></p><p>Come join our growing team where we empower our team members to &quot;know the patient&quot; ultimately to improve the patient's experience and clinical outcome.<br/></p><p>PEA Honors and Awards:<br/>Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine.<br/>Awarded by The American Business Awards for technology innovation<br/>Recognized in &ldquo;Most Innovative Companies to Watch&rdquo; by Silicon Review<br/></p><p>Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)<br/></p>

Logistics Transition Specialist

TailWind Voice & Data

<div><p>We are seeking a proactive and relationship-driven <b>Client Success Manager (CSM)</b> to join our team.<br>
</p><p></p><br>
<p>In this role, you will be the trusted advisor for our clients and partners&mdash;driving satisfaction, retention, and growth through exceptional support and strategic guidance. The CSM acts as a liaison between clients/partners and internal departments including Sales, Product, Marketing, Finance, and Operations to ensure a seamless client experience from onboarding through ongoing service delivery.</p><p></p><p><br>
If you thrive in fast-paced environments, enjoy problem-solving, and are passionate about delivering &ldquo;White Glove&rdquo; customer support, we want to hear from you.</p><p></p><p><b><br>
Essential Functions</b></p>
<div>
<ul><li><b>Client/Partner Relationship Management</b>- Serve as the primary point of contact for assigned clients/partners. Build trusted relationships to ensure ongoing satisfaction and long-term engagement. Allow Sales Team members to focus on new business development.</li></ul>
<ul><li><b>Issue Resolution &amp; Escalation Management</b>- Act as the escalation point for client/partner issues. Understand client/partner business needs to deliver tailored solutions.</li></ul>
<ul><li><b>Sales Support &amp; Growth Opportunities</b>- Identify upsell and cross-sell opportunities within existing accounts. Assist the Sales team in client/partner engagement and retention strategies.</li></ul>
<ul><li><b>Cross-Functional Project Collaboration</b>- Coordinate and/or lead project calls between Engineering, Operations, and Sales. Act as liaison for internal and external project implementation.</li></ul>
<ul><li><b>Client/Partner Onboarding &amp; Enablement</b>- Guide new and existing clients/partners through onboarding. Facilitate training, enablement, and product/service adoption.</li></ul>
<ul><li><b>Client/Partner Satisfaction Monitoring</b>- Regularly assesses client/partner needs and satisfaction levels. Ensure clients/partners are receiving maximum value from services.</li></ul>
<ul><li><b>Portal Training &amp; Support</b>- Train and support users on effective portal use. Maintain relevant content to ensure ease of navigation and alignment with goals.</li></ul>
<ul><li><b>Feedback Management</b>- Collect and track client/partner feedback. Advocate internally for improvements based on insights.</li></ul>
<ul><li><b>Sales Concession &amp; Credit Review</b>- Act as point of contact for handling sales concession or credit review processes.</li></ul>
<ul><li><b>Content &amp; Knowledge Management</b>- Maintain organized, relevant, and up-to-date client-facing content.</li></ul>
<ul><li><b>Internal/External Stakeholder Collaboration</b>- Work closely with internal departments and external client/ partners to ensure seamless execution and service. Foster internal alignment and drive strategic partner acceleration.</li></ul>
<ul><li><b>Other Duties as Assigned</b></li></ul></div><br>
<p></p>
<p><b>
Competencies</b></p>
<ul>
<li>Strong Communication Skills</li>
<li>Relationship Building</li>
<li>Technical Acumen (especially in Sales/CRM tools)</li>
<li>Influence &amp; Negotiation</li>
<li>Results Oriented</li>
<li>Self- Motivation and Initiative</li>
<li>Time Management and Prioritization</li>
<li>Problem Solving and Analytical Thinking</li></ul><br>
<p></p>
<p><b>
Required Education and Experience</b></p>
<div>
<ul><li>Prior experience in client success, account management, or sales support preferred</li></ul>
<ul><li>Sales Operations a plus</li></ul>
<ul><li>Telecommunications experience not required but helpful</li></ul>
<ul><li>Familiarity with CRM and customer success tools, (Salesforce, HubSpot, Gainsight, etc.) is a plus.</li></ul>
<ul><li>Knowledge of sales principles and customer service practices.</li></ul>
<ul><li>Ability to travel upon client/partner/organization needs.</li></ul>
<ul><li>Exhibit professionalism, a strong work ethic, and a commitment to integrity.</li></ul>
<ul><li>Excellent communication skills, with the ability to build trust and rapport quickly, and clearly articulate a value proposition.</li></ul>
<ul><li>Strong customer service orientation with ability to develop and maintain relationships, internally and externally.</li></ul>
<ul><li>Initiative, follow-through, strong time-management skills, and the ability to multi-task.</li></ul>
<ul><li>Proficiency with Microsoft Office Suite.</li></ul>
<ul><li>Proven ability to successfully manage multiple accounts, prioritize competing demands, and consistently meet deadlines.</li></ul>
<ul><li>Strong Analytical and problem-solving skills with the ability to translate client needs into clear, actionable solutions.</li></ul>
<ul><li>Thrives in fast-paced environment and collaborates effectively with cross-functional teams to achieve organizational goals.</li></ul></div><br>
<p></p>
<p><b>
Compensation &amp; Benefits</b></p><br>
<p></p><ul>
<li><b>
Annual Salary:</b> $50,000 to $65,000 (based on experience)</li>
<li><b>Benefits:</b>
<ul><li>Medical, Dental, Vision</li>
<li>401(k) with Match</li>
<li>Basic &amp; Voluntary Life Insurance</li>
<li>Short &amp; Long-Term Disability</li>
<li>Healthiest You! Telehealth Services</li>
<li>Accident, Disease, and Hospital Confinement Insurance</li>
</ul></li><li><b>Paid Time Off (PTO):</b>
<ul><li>Accrued PTO</li>
<li>4 hours of PTO on your birthday</li>
<li>Paid Holidays</li>
<li>1 Floating Holiday of your choice</li>
</ul></li><li><b>Travel:</b> Occasional travel may be required for conferences, off-site meetings, or company events.</li></ul><br>
<p></p>
<p><b>
How to Apply</b></p>
<p>
If you're a proactive, organized client success manager looking for a fast-paced and supportive team environment, we&rsquo;d love to hear from you. Apply today and help support the success of TailWind Voice &amp; Data.</p></div>

Client Success Manager

Swift Hockey

<p><b>Marketing &amp; Content Specialist</b></p><p><b>Location:</b> Tampa, FL 33610</p><p><b>Type:</b> Full-Time (In-Person)</p><p><b>Company:</b> Swift Hockey</p><p><b>Help Build a Challenger Brand</b></p><p>Swift Hockey is competing in an industry where sticks often sell for $350&ndash;$400. Our mission is to deliver elite performance without the inflated price tag.</p><p>We are looking for a Marketing &amp; Content Specialist who understands attention, storytelling, and conversion &mdash; and wants to help scale a fast-growing sports brand.</p><p>This is a full-time, in-person role based in Tampa, FL 33610.</p><p><b>Why This Role Is Different</b></p><p>This is not corporate marketing with layers of approvals and slow timelines.</p><p>You will have real ownership, creative input, and the ability to test ideas quickly. Your work will directly impact revenue and brand growth.</p><p><b>Responsibilities</b></p><ul><li>Create and edit short-form video content (TikTok, Instagram, YouTube Shorts)</li><li>Develop and manage organic and paid social campaigns</li><li>Assist with influencer and ambassador partnerships</li><li>Write marketing emails and product launch copy</li><li>Analyze campaign performance and optimize content</li></ul><p><b>Who Thrives Here</b></p><ul><li>Competitive, performance-driven individuals</li><li>Self-starters who do not require constant direction</li><li>Creators who understand attention and hooks</li><li>Individuals who think in terms of results, not just engagement</li></ul><p>If you are looking for a stable corporate marketing role with rigid structure, this is not the right fit. If you want autonomy, ownership, and growth within a scaling brand, we encourage you to apply.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $14.00 - $20.00 per hour</p><p>Expected hours: 20 &ndash; 40 per week</p><p>Work Location: In person</p>

Marketing & Content Specialist

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