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salesforce engineering manager

INTERNATIONAL BACCALAUREATE

<div>Salesforce Engineering Manager
Salary: USD $109632 - $157210
Compensation is determined by various factors, including but not limited to local labor market conditions, educational background, work experience, and relevant certifications
Job Type: Full Time
Location: IB (International Baccalaureate&reg;) Global Centre, Washington DC
Hybrid working opportunity 1 of day in office 
About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate&reg; (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it&rsquo;s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.
About the job
Based in the Washington DC office within the IT Applications Management team, the Salesforce Engineering Manager leads delivery of business-critical development, maintenance, and support for the Schools Office.
The role manages internal and external teams, ensuring effective delivery of IT services aligned with business needs, using Agile methodologies. It serves as the primary IT point of contact for assigned workstreams, coordinating globally distributed teams and third-party vendors.
The role is accountable for planning, performance, delivery, and reporting of all IT activities, while ensuring appropriate support, operations, and vendor management frameworks are in place.</div>

Salesforce Engineering Manager

Deloitte

<div>
 Position Summary
 
 
 
 Contractor
 
 
 
 
 Remote
 
 
 
 Work you'll do
 
 
 The services you will provide the Deloitte Project Team: Support the LDX Resource Management Team in a fast-paced, high-volume environment. The ideal candidate should be dependable, well-organized, responsive, and tactful, with strong communication and critical thinking skills, sound judgment in handling confidential matters, and solid proficiency in Microsoft Office and Salesforce.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide administrative and operational support across the LDX Resource Management Team and the broader LDX Team.
 </li>
 <li>
 Perform accurate data entry and ongoing maintenance across multiple tools (e.g., Salesforce, internal scheduling platform, Excel trackers, OneNote).
 </li>
 <li>
 Pull and distribute daily availability reports; ensure information is current and accurately reflects the latest changes.
 </li>
 <li>
 Draft and send confirmations, follow-ups, and team updates; maintain clear, professional correspondence and consistent messaging.
 </li>
 <li>
 Gather and validate request details to send resourcing outreach.
 </li>
 <li>
 Track and flag internal team members&rsquo; bandwidth and availability for LDX Resource Managers.
 </li>
 <li>
 Monitor, manage, and respond to resourcing outreach correspondence; consolidate and summarize responses for LDX Resource Managers to enable staffing decisions.
 </li>
 <li>
 Monitor and triage a high volume of scheduling and staffing requests received via Outlook and Microsoft Teams; track status, prioritize appropriately, and route items to the correct Resource Manager.
 </li>
 <li>
 Support ad-hoc initiatives, including but not limited to record upkeep/cleanup, report creation, data validation, and basic analysis, to improve data quality and reporting reliability.
 </li>
 <li>
 Handle sensitive and confidential information with discretion and professionalism.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 BA or BS undergraduate degree.
 </li>
 <li>
 Minimum 2 years experience in Resource Management, HR, Learning &amp; Development, etc.
 </li>
 <li>
 Strong critical thinking, analysis, and problem-solving skills.
 </li>
 <li>
 Strong written and oral communication skills.
 </li>
 <li>
 Ability to manage and resolve complex and sensitive situations.
 </li>
 <li>
 Ability to multitask and prioritize effectively in a high-volume, fast-paced environment.
 </li>
 <li>
 Ability to work both independently and collaboratively with teams.
 </li>
 <li>
 Ability to manage confidential information appropriately and professionally.
 </li>
 <li>
 Strong competence in attention to detail, responsiveness, follow-through, flexibility, initiative, and tact.
 </li>
 <li>
 Strong proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams, etc.) and Salesforce.
 
 
 </li>
 </ul>
 Dependable, responsive, and comfortable working independently in a remote environment.
 
 
 
 The expected pay range for this contract assignment is $25-$30 per hour.
 
 
 
 
 The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte.
 
 
 
 
 Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship
 
 .
 
 
 
 We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
 
 
 
 
 Deloitte is not the employer for this role.
 
 
 
 
 This work is contracted through a third-party whose employees provide services to Deloitte.
 
 
 
 #Remote
 
 
 #Contract
 
 
 Expected Work Schedule
 
 
 Approximate hours per week
 
 
 
 About Deloitte
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work.
 
 
 As used in this posting, &ldquo;Deloitte&rdquo; means , a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
 
 
 Requisition code: 328289
 
 
</div>

Administrative Assistant Contractor (Resource Management)-Remote

Constellation Brands

<div>Pay: $140,000.00-$150,000.00 per year
Job Description: Technical Business Analyst 
 
Constellation seeks a Technical Business Analyst to join our team in Washington, DC, as a detail-oriented and communicative professional consultant to support the technical business analytical needs of an enterprise-wide human resource management system. This position will be responsible for using Innoslate to document program requirement and details using various industry standards and best practices. Additionally, the Technical Business Analyst will help optimize the program&rsquo;s use of the Innoslate tool to meet agency objectives, gather and document requirements, conduct technical analysis, produce program artifacts, and document current and future program initiatives.
 
 
Key Responsibilities:<ul><li>
Delivers technical business analytical support in coordination with various program stakeholders in engineering, logistics, testing, financial management, information technology, compliance (privacy, security, records management), requirements, software development, and system&rsquo;s current prime vendor to gain understanding of program requirements and solutioning.</li><li>
Develops models based on an HR system, associated Systems of Systems, and program initiatives in Innoslate using industry standard MBSE practices.
</li><li>Optimize system models and the Innoslate tool to support technical reviews and other Acquisition Program Management execution tasks.</li></ul> 

The ideal candidate must have the following experience, background, and credentials:<ul><li>
Bachelor&rsquo;s degree in Systems Engineering, Business, Data Analytics, or other relevant fields is a plus.
</li><li>Has experience documenting systems using MBSE tools (i.e. Innoslate, Spark, etc.).</li><li>
Experience with typical IT Program Office software tools (Microsoft Project, Excel, JIRA, Confluence).</li><li>
Strong verbal and written communication skills for drafting briefs, reports, and stakeholder updates.</li><li>
Ability to work collaboratively in a cross functional environment.</li><li>
Has previous systems engineering experience supporting an IT or software intensive acquisition program; experience with Salesforce platform preferred.
</li><li>Be a U.S. citizen able to pass a background investigation by the client agency. DHS clearance with CBP/ICE, or DoD Top-Secret preferred.
</li></ul>Job Type: Full-time 
 
Work Location: Hybrid (Washington, DC)
Education:<ul><li>
Bachelor's (Required)</li></ul>
Benefits:<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Flexible spending account</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul>
Application Question(s):<ul><li>
This position requires U.S. citizenship. Are you a U.S. citizen ?</li><li>
Do you have a DHS or a DoD clearance ?</li><li>
Do you have experience in documenting systems using MBSE tools (i.e. Innoslate, Spark, etc.)?</li></ul>
m1NxCse6a3</div>

Technical Business Analyst

Diligent

<div>Role Overview:

You don't just design systems, you shape how businesses sell, scale, and succeed. As a Sales Cloud Solution Architect, you'll lead end-to-end Salesforce architecture, driving high-impact CRM solutions across quoting, CPQ, AI-powered automation, and customer lifecycle management. You'll work hands-on with stakeholders to turn complex requirements into scalable, integrated solutions, while influencing strategy, improving data flows, and embedding AI into go-to-market processes. If you thrive in enterprise architecture, system integration, and building high-performance Salesforce ecosystems&mdash;this is where you make your mark.

Here's a breakdown of what you'll do:
<ul>
<li>Design and deliver scalable Salesforce Sales Cloud architectures, covering CPQ, automation, and customer lifecycle workflows.</li>
<li>Lead end-to-end solution design, from requirements gathering through to deployment and optimization.</li>
<li>Integrate Salesforce with enterprise platforms (ERP, data warehouses, middleware) using APIs and tools like MuleSoft or Boomi</li>
<li>Drive AI and automation initiatives across sales and commercial operations to improve efficiency and insights.</li>
<li>Define data models, governance standards, and best practices for performance, security, and scalability.</li>
<li>Mentor developers and admins while guiding cross-functional teams through successful delivery</li>
</ul>
These are the essentials you'll need to get an interview:
<ul>
<li>Strong experience as a Salesforce Solution Architect / Technical Architect with deep expertise in Sales Cloud</li>
<li>Proven track record delivering large-scale Salesforce implementations in complex, integrated environments.</li>
<li>Solid knowledge of CPQ, CLM, Quote-to-Cash (QTC), and CRM process design</li>
<li>Hands-on experience with Salesforce integrations (REST/SOAP APIs, middleware like MuleSoft, Boomi, or Informatica)</li>
<li>Strong understanding of data modeling, automation (Flows, Apex), and platform architecture best practices</li>
<li>Ability to translate business requirements into scalable technical solutions and influence senior stakeholders.</li>
<li>A proactive, self-starting mindset with strong communication and problem-solving skills</li>
</ul>
It would be great if you had these too, but we'll support you if you don't:
<ul>
<li>Experience with Einstein AI, Agentforce, or AI-driven Salesforce features</li>
<li>Salesforce certifications (Sales Cloud Consultant, Application Architect, System Architect)</li>
<li>Exposure to tools like Snowflake, NetSuite, or modern data platforms</li>
<li>Experience with LWC, Visualforce, or advanced Apex development</li>
<li>Background in data governance, analytics, or master data management</li>
</ul><div>
About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
<div>
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.</div>

Learn more at diligent.com or follow us on LinkedIn and Facebook 


What Diligent Offers You
<ul>
<li>Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li>
<li>We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li>
<li>We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li>
<li>Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li>
</ul>
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability &ndash; to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. 


We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</div></div>

Staff Business Systems Analyst

AARP

<div>Overview:
<div>
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.</div><div></div><div> 
AARP&rsquo;s Community, State and National Affairs (CSN) Group includes Government Relations, Programs, Volunteer Engagement, Community Outreach and Advocacy at the federal, state and local levels. It delivers on AARP&rsquo;s social mission by educating and engaging people 50-plus and their families, strengthening communities, and championing issues that help give people financial and health security.</div><div></div> 
The Business Technology Manager for AARP Driver Safety is responsible for administering, optimizing, and continuously improving existing business technology platforms to meet evolving business and Volunteer needs while aligning with AARP technology standards. This role is project‑management and user‑enablement-focused, serving as the bridge between Volunteers, business teams, and IT partners to ensure solutions are usable, well‑communicated, and deliver incremental business value. Additionally, as the Business Technology Manager, you will ensure that Volunteers and internal teams are equipped to use current tools and gather input, develop user stories, manage issues and enhancements, and lead training and change communications so users can effectively leverage current tools and workarounds while preparing for future platform improvements, including portal customization and program‑specific enhancements.
Responsibilities:
<ul><li>Manages technology projects and cross-functional teams to determine resources needed and responsibly stewards them, tracks progress against established timelines, evaluates training, and monitors adoption. Collaborates across teams during the discovery phase to assess value, usability, and feasibility of enhancement concept and experience.</li><li>
Provides strategic guidance on the department's technology roadmap and manages the process of designing and implementing improvements and new functionality in technology applications.</li><li>
Creates product strategies and roadmaps based on a deep understanding of the product technology stack, department goals and consumer needs. Leads technical engagements utilizing an agile planning and development methodology.</li><li>
Acts as a business liaison with technology and vendors and provides end-user training and support. Provides counsel to other business units in the execution of technology initiatives and digital engagement. Collaborates with management and IT to identify opportunities to streamline technology processes that support the business unit. Engages with internal and external vendor teams to establish priorities, manage work requests, and ensure on-time delivery of enhancements.</li><li>
Gathers an in-depth understanding of the organization's technical landscape, data management practices, workflows, and data available across the organization. Advises on data accuracy and integration best practices, as needed.</li><li>
Defines and translates strategic business ideas into technical product implementations utilizing actionable, digestible user stories and acceptance criteria, ensuring all organizational, regulatory, and strategic compliance requirements and objectives are met.</li><li>
Utilizes technology to advance AARP and consumer priorities. Serves as a resource within their business unit on appropriate tools/software and shares expertise openly and accessibly to advance business unit priorities and projects and to meet critical goals.</li></ul>
Qualifications:
<ul><li>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, Technology Management, or a related field, or an equivalent combination of education and experience.</li><li>
5+ years of progressive experience in business technology management, systems administration, application management, business analysis, or technology project management.
</li><li>Demonstrated experience managing and enhancing existing technology platforms with a focus on usability, adoption, and outcomes.
</li><li>Proven project management skills, including requirements gathering, sprint support, issue tracking, risk management, and delivery coordination.
</li><li>Strong ability to translate business and user needs into clear documentation, user stories, training materials, and process guides.
</li><li>Experience partnering with IT teams and vendors to manage enhancements, troubleshoot issues, and drive resolution through completion.
</li><li>Ability to lead and influence cross functional teams, in a highly matrixed environment, without direct authority and act as a trusted advisor to business stakeholders.</li></ul><div>
Preferred 
<ul><li>Experience with Salesforce or Salesforce based platforms preferred; Salesforce certifications are a plus.</li></ul></div><div> 
Additional Requirements</div><ul><li>
Regular and reliable job attendance.</li><li>
Effective verbal and written communication skills.</li><li>
Exhibit respect and understanding of others to maintain professional relationships.</li><li>
Independent judgement in evaluation options to make sound decisions.</li><li>
In office/open office environment with the ability to work effectively surrounded by moderate noise.</li></ul><div>
AARP will not sponsor an employment visa for this position at this time.</div><div></div><div> 
Hybrid Work Environment 
 
AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.</div><div></div><div> 
Compensation and Benefits 
 
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. 
 
 
</div><div>Equal Employment Opportunity 
 
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.</div></div>

Business Technology Manager

ChurnZero

<div>
 We're looking for a
 
 Marketing Operations &amp; Lifecycle Manager
 
 to manage the systems, processes, and lifecycle programs that power our revenue marketing engine. This role will own lead and account flow, scoring, routing, marketing automation, lifecycle programs, and marketing performance reporting.
 
 
 You'll ensure leads move efficiently through the funnel and help optimize conversion from first engagement through opportunity creation. The right candidate is operationally rigorous, analytically sharp, and has a forward-thinking mindset about how AI and emerging technologies can elevate marketing operations &mdash; not just automate tasks, but fundamentally improve how the team generates insights, makes decisions, and scales impact.
 
 
 
 Job Title:
 
 Marketing Operations &amp; Lifecycle Manager
 
 
 
 Classification:
 
 Full-time, Exempt
 
 
 
 Reports to:
 
 Director of Growth Marketing
 
 
 
 Location
 
 : Washington, DC or East Coast preferred
 
 
 
 Target Salary Range:
 
 $120,000k to $130,000k + variable (5-10%)
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage marketing automation, campaign infrastructure, system integrations, and A/B testing
 </li>
 <li>
 Manage and maintain corporate website updates
 </li>
 <li>
 Build and maintain lead scoring, routing, segmentation, and lifecycle stage models
 </li>
 <li>
 Design nurture programs and lifecycle campaigns that move prospects through the funnel
 </li>
 <li>
 Partner with sales and revenue marketing to improve lead quality, speed-to-lead, and conversion rates
 </li>
 <li>
 Partner with RevOps team to ensure marketing data is clean, consistent, and integrated into the broader revenue reporting ecosystem
 </li>
 <li>
 Partner with the Senior Director of Communications and Brand for content for email, social media, web, and any campaigns
 </li>
 <li>
 Maintain accurate campaign tracking, attribution, and marketing performance dashboards &mdash; leveraging AI-assisted analytics to surface trends and conversion insights faster
 </li>
 <li>
 Continuously evaluate and evolve the marketing tech stack, identifying opportunities to integrate AI tooling that improves team productivity, reporting accuracy, and strategic decision-making
 </li>
 <li>
 Proactively explore new AI capabilities and workflows that can reduce manual overhead and unlock new approaches to lifecycle marketing, personalization, and campaign optimization
 
 
 </li>
 </ul>
 
 Current tech stack
 
 
 
 You'll manage and optimize an existing marketing and revenue technology stack, including: Salesforce, HubSpot, Chili Piper, ZoomInfo, G2, PathFactory, Allego, SEMrush, and Claude. Hands-on experience with these tools &mdash; or their close equivalents &mdash; is a strong plus.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in marketing operations, lifecycle marketing, or marketing automation
 </li>
 <li>
 Hands-on experience with CRM and marketing automation platforms
 </li>
 <li>
 Strong understanding of funnel metrics, attribution, and lifecycle strategy
 </li>
 <li>
 Experience working closely with demand generation and sales teams
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Demonstrated use of AI tools to improve operational efficiency, reporting, or data analysis &mdash; and a genuine curiosity about where AI is headed and how it can reshape marketing operations
 </li>
 <li>
 A bias toward experimentation: you're the type who tries new tools and approaches before being asked to
 
 
 </li>
 </ul>
 
 About ChurnZero
 
 
 
 ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI&trade;, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.
</div>

Marketing Operations & Lifecycle Manager

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
 </li>
 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
 </li>
 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
 <li>
 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
 <li>
 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
 </li>
 <li>
 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
 <li>
 Maintain accurate and detailed records of client interactions and support requests.
 </li>
 <li>
 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
 <li>
 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
 <li>
 Assist with any, and all task to ensure customer satisfaction.
 </li>
 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
 </li>
 <li>
 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
 </li>
 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
 <li>
 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
 <li>
 401(k) Match
 </li>
 <li>
 Medical, Dental, &amp; Vision Insurance
 </li>
 <li>
 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
 </li>
 <li>
 20 Days of Paid Time Off (PTO)
 </li>
 <li>
 11 Paid Holidays
 </li>
 <li>
 "Be Me Time" off for mental health, re-charging, volunteering
 </li>
 <li>
 Matching Gift Program
 
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Customer Support Specialist

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