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senior customer service representative

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Manager Customer Contact Centre - Doha, Qatar
</div></div><div><div>Ref #
</div><div>225078
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 18-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>We are currently recruiting for <b>Senior Manager Customer Contact Centre, </b>within<b> Customer Contact Centers </b>in Doha.</p><p>
As a Senior Manager Customer Contact Centre, you will oversee the Global Contact Centre network&rsquo;s performance to ensure exceptional customer service. It includes developing and implementing strategies, identifying new opportunities, and driving key initiatives to enable change. You will focus on improving cost efficiency, enhancing productivity, maintaining quality, and positioning all Contact Centers as active distribution channels that support regional and country revenue goals.</p><p><b>
Key Accountabilities:</b></p><p></p><ul><li><br>
 Develops and implements business continuity strategies to respond to crisis situations and operational disruptions.</li><li> Highly effective operations support, designed to provide efficient and timely operational support to all sites in the areas of technology, reporting, workforce management and real-time steering.</li><li> Continuously improvement and optimization of Contact Centre processes and projects to optimize revenue. Develops Contact Centre plans in order to ensure that agreed services level are delivered cost efficiently and to ensure consistent and timely information flow of initiatives and new projects across entire Customer Contract Centre network.</li><li> Identifies opportunities for efficiency improvements through constant review of current network performance.</li><li> Constantly exploits opportunities for service enhancements and identifies new markets and opportunities in order to drive growth and strategic direction of the Contact Centre network.</li><li> Incorporate AI-driven strategies to enhance customer interaction and service efficiency including predictive analytics to forecast customer needs and improve service delivery.</li><li> Guidance and direction to the CC Management team in delivering technical, operational and quality management solutions to the entire Contact center network.</li><li> Regularly monitors CC productivity and performance and supervises activities linked to corrective action in case of sub-standard performance on CC site level.</li><li> Oversee implementation of continuous improvement measures to: increase sales, enhance customer experience, drive staff engagement, improve cost efficiencies as well as center and network productivity.</li><li> Prepare the budget and ensures budget adherence within approved budget framework at all CC sites as well as central cost center. Regular reviews with IT and Finance on technical and financial/budget performance of CC network.</li><li> Guidance and direction to Contact Centre Managers in delivering operational excellence and achieving qualitative and quantitative KPls such as Service Level, Lost Call Ratio, ASA, Sales conversation, Quality Scorecards Providing guidance and direction to the CC Management Team in delivering technical, operational and quality management solutions to the Contact center network.</li><li> Collaborate on implementation and operation of comprehensive next generation of Contact Centre Technology solutions and oversees implementation of recommended market and service expansion projects.</li><li> Responsible for alignment of customer experience strategies and activities to the Customer Experience Department within Regular site performance reviews with internal clients.</li><li> Perform other department duties related to his / her position as directed by the Head of the Department.</li></ul><p><b>
</b></p><p><b>Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><ul><li><p>Bachelor&rsquo;s degree or equivalent with a minimum of 12 years of job-related experience .</p></li></ul><ul><li> Minimum 10 years in senior management positions in the Contact Centre industry, managing large scale operations within multi-sites handling more than 100 employees.</li><li> Understanding of CRS (Amadeus) functionality is preferred.</li><li> Detailed understanding in the utilization and implementation of Contact Centre technology, including Workforce Management and Reporting.</li><li> Strong analytical skills.</li><li> Command of English language.</li><li> Knowledge of AI is essential.</li><li> Excellent computer skills including MS Office suite.</li><li> Fluency in English language, written and spoken.</li><li> Ability to negotiate and present at Executive Management level.</li><li> Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring. and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225078</div></div></div></div></div></div></div></div>

Senior Manager Customer Contact Centre - Doha, Qatar

Qatar National Bank

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI's and best practices for Senior Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers' signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
Education/Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management</li></ul></div>

Senior Associate Customer Services (Qatarization)

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
  </li>
  <li>
   Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  </li>
  <li>
   Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
  </li>
  <li>
   Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
  </li>
  <li>
   Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  </li>
  <li>
   Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  </li>
  <li>
   Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
  </li>
  <li>
   Ensures compliance to internal service quality standards and compliance to audit requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Qatari ID
  </li>
  <li>
   Passport
  </li>
  <li>
   Educational Certificates - Degree
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3575 - Senior Associate Customer Services (Qatarization)

Al Rayes Laundry & Dry Cleaning

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p><p><b>Customer Service Representative Responsibilities:</b></p><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><p><b>Customer Service Representative Requirements:</b></p><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 per month</p>

Customer Service Representative (Female)

WeR2

<p><b>Company Description</b></p><p>We are a ride-hailing company similar to Uber, we are looking to expand into Qatar</p><p><b>Role Description</b></p><p>This is a full-time, on-site role for a Customer Service Representative located in Doha, Qatar. The Customer Service Representative will handle customer inquiries, resolve issues, and ensure customer satisfaction through effective communication. Responsibilities include managing customer interactions via phone, email, or in-person, providing support, addressing concerns promptly, and delivering high-quality customer service to ensure a positive experience.</p><p><b>Qualifications</b></p><ul><li>Knowledge and experience in Customer Service, Customer Support, and ensuring Customer Experience</li><li>Effective skills in promoting Customer Satisfaction and handling inquiries efficiently</li><li>Strong communication skills and ability to handle customer concerns with professionalism</li><li>Problem-solving abilities and a focus on delivering excellent service</li><li>Team player with adaptability and the ability to work well under pressure</li><li>Proficiency in using customer service software and tools is an advantage</li><li>Fluency in multiple languages would be beneficial</li><li>Experience in a similar role and understanding of the local market in Qatar is preferred</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: Up to QAR3,000.00 per month</p>

Customer Care Specialist

Holding Group

<p>As a Sales Representative for Watches &amp; Jewelry , you will be a key player in creating an exceptional customer experience by offering expert advice on our luxury watch and jewelry collections. Your role is to deliver personalized service, educate customers about our high-end products, and drive sales in a premium retail environment. If you have a passion for fine jewelry, watches, and providing top-tier customer service, we want you to be part of our team!</p><p>Job Type: Full-time</p><p>Pay: QAR5,900.00 - QAR7,300.00 per month</p>

Sales Representative for Watches and Jewelry

ALI BIN ALI

<div>
 <br/>
 <br/>
 <strong>
  Summary:
  <br/>
 </strong>
 As a
 <strong>
  Customer Service Representative at the hypermarket
 </strong>
 , you will be responsible for assisting customers with their inquiries, handling complaints, processing transactions, and providing exceptional service to ensure a positive shopping experience.
 <br/>
 <br/>
 <strong>
  Job Responsibility:
  <br/>
 </strong>
 - Greet customers and assist them with their inquiries or concerns
 <br/>
 - Handle complaints and provide appropriate solutions in a timely manner
 <br/>
 - Process transactions accurately and efficiently
 <br/>
 - Maintain a clean and organized work area
 <br/>
 - Stock shelves and assist in merchandising products
 <br/>
 <br/>
 - Assisting the sales team to find the goods and products they are looking for.
 <br/>
 <br/>
 - Assist in inventory management and restocking products
 <br/>
 - Provide product information and advice to customers
 <br/>
 - Collaborate with other team members to ensure customer satisfaction
 <br/>
 <br/>
</div>


Customer Service Representative

Explore 2042+ Senior customer service representative in Doha this December. Find roles across top companies and apply now to boost your career.