sales executive

sales coordinator

sales representative

senior sales representative

associate customer services

senior customer service representative

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Purpose Summary
 
 
 
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
 
 
 
 Essential Duties &amp; Responsibilities By Dimensions
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
 </li>
 <li>
 Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
 </li>
 <li>
 Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
 </li>
 <li>
 Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
 </li>
 <li>
 Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
 </li>
 <li>
 Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
 </li>
 <li>
 Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
 </li>
 <li>
 Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
 </li>
 <li>
 Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
 </li>
 <li>
 Refer to Manager, Customer Services for any unresolved queries on transactions handled.
 </li>
 <li>
 Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
 </li>
 <li>
 Ensures compliance to internal service quality standards and compliance to audit requirements
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess working knowledge of branch customer service to carry out duties and responsibilities.
 </li>
 <li>
 Identify related areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 
 Education/Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
 </li>
 <li>
 At least 2 years of relevant experience, preferably within a highly rated international bank.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Qatari ID
 </li>
 <li>
 Passport
 </li>
 <li>
 Educational Certificates - Degree
 </li>
 <li>
 Birth Certificate
 </li>
 </ul>
</div>

QNB3575 - Senior Associate Customer Services (Qatarization)

Qatar National Bank

<div></div><div><div><ul><li><div>Business Unit
</div><div>QNB - Qatar
</div></li><li><div>Division
</div><div>Retail Banking
</div></li><li><div>Department
</div><div>Retail Banking
</div></li><li><div>Location
</div><div>Doha, Qatar
</div></li><li><div>Closing Date
</div><div>13-Oct-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader">About QNB</h5>
Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.
</div></div><div><div><div><h5 class="jobSectionHeader">Job Purpose Summary</h5>
</div><div>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
</div></div><div><div><h5 class="jobSectionHeader">Essential Duties &amp; Responsibilities by Dimensions</h5>
</div><div>A. Shareholder &amp; Financial:<ul><li>Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.</li><li>Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.</li><li>Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li>Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li>Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Education/Experience Requirements</h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader">Note: you will be required to attach the following:</h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Qatari ID</li></ul>
<ul><li>Passport</li></ul>
<ul><li>Educational Certificates - Degree</li></ul>
<ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate Customer Services

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent will be primarily responsible for supporting relationships with High Net Worth (HNW) customers allocated, including members of the Ruling Family and Government officials and acting as a &lsquo;one-stop solution&rsquo; for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. The incumbent will liaise with the respective departments / units within the Group to ensure priority processing of customer needs/ requests.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Assist the evaluation of Private Client&rsquo;s financial data and / or investment objectives based on the client&rsquo;s risk profile
 
 
 </li>
 </ul>
 and personal financial statements.
 
 
 <ul>
 <li>
 Assist in implementation of strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW)
 
 
 </li>
 </ul>
 segment.
 
 
 <ul>
 <li>
 Implements KPI&rsquo;s and best practices for Associate Private Banking Sales role.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise
 
 
 </li>
 </ul>
 benefits for the bank.
 
 
 <ul>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.
 </li>
 <li>
 Act as point of contact for all International and domestic Private Banking services pertaining to HNW customers and
 
 
 </li>
 </ul>
 increase their portfolio of Assets and Liabilities with the bank.
 
 
 <ul>
 <li>
 Ensure customer complaints are handled / resolved in the most expeditious manner.
 </li>
 <li>
 Supports visits to HNW customers to strengthen relationships through personalized interaction.
 </li>
 <li>
 Market the Group&rsquo;s products and services to the HNW customers (includes the Ruling Family members and the
 
 
 </li>
 </ul>
 Government officials).
 
 
 <ul>
 <li>
 Assist new business development by identifying prospective clients and cross sell a wide variety of Private Banking
 
 
 </li>
 </ul>
 products and services including a comprehensive range of credit and investment services.
 
 
 <ul>
 <li>
 Build and maintain strong and effective relationship with all other related departments and units to ensure priority
 
 
 </li>
 </ul>
 processing and resolution of the needs / queries of such customers including any related operational issues and thereby
 
 
 facilitate achievement of the Group&rsquo;s goals / objectives.
 
 
 <ul>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve
 
 
 </li>
 </ul>
 improvements in turn-around time.
 
 
 <ul>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to
 
 
 </li>
 </ul>
 attract and retain valuable customers and thereby increase market share and profitability.
 
 
 <ul>
 <li>
 Maintain and expand the HNW customer base through introduction of innovative products backed by provision of
 
 
 </li>
 </ul>
 superior services.
 
 
 <ul>
 <li>
 Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth
 
 
 </li>
 </ul>
 launch of the same.
 
 
 <ul>
 <li>
 Ensure the approved policies and procedures governing account opening operations (deposit and loan accounts) are
 
 
 </li>
 </ul>
 adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.
 
 
 <ul>
 <li>
 Provide timely and accurate information to the external and internal auditors and the Compliance function as and when
 
 
 </li>
 </ul>
 required on the HNW customer base.
 
 
 <ul>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Possess sound knowledge of the private banking business, its products and related risks together with a good
 
 
 </li>
 </ul>
 knowledge of operations and control.
 
 
 <ul>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group
 
 
 </li>
 </ul>
 Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy,
 
 
 Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 
 
 <ul>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor,
 
 
 </li>
 </ul>
 manage and report risks.
 
 
 <ul>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the
 
 
 </li>
 </ul>
 Operational Risk Management requirements.
 
 
 <ul>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of
 
 
 </li>
 </ul>
 business and provide such information on a need to know basis only to Senior Management of QNB, Audit and
 
 
 Compliance functions, and relevant Regulators.
 
 
 <ul>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree University Graduate/ preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration
 </li>
 <li>
 Financial Lending related courses
 </li>
 <li>
 No experience required, entry level role.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organizing, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 <li>
 Good understanding of the Private Banking (HNW) customer base, its needs and expectations.
 </li>
 <li>
 Follows a customer-centric approach.
 </li>
 <li>
 In-depth knowledge of products, services and delivery channels available to HNW customers.
 </li>
 <li>
 Self-driven individual with the ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Assertive.
 </li>
 <li>
 Planning, organizing and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Ability to motivate and lead teams from diverse cultural backgrounds.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 </ul>
</div>

QNB3501 - Associate Private Banking Sales (Qatarization)

Tadmur Holding WLL

We Are Hiring! &mdash; Customer Sales Representative (Female)We are looking for a qualified Customer Sales Representative with experience in HVAC and water systems technical services. to join our team.Requirements:<ul><li>2&ndash;5 years of experience in sales and customer service or service operations (mandatory)</li><li>experience in HVAC and water systems technical services</li><li>Diploma or Bachelor's degree in Business, Marketing, Finance, or a related field</li><li>Female candidates only</li><li>Fluent in Arabic and English (required)</li><li>Locally available in Qatar with a valid Qatar ID</li><li>Able to join immediately</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>HOW SOON YOU CAN JOIN? HOW MANY DAYS? REQUIRED TO ANSWER</li><li>HOW MUCH IS YOUR EXPECTED SALARY IN FULL PACKAGE ALL-INCLUSIVE? REQUIRED TO ANSWER</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service or service operations. in QATAR: 1 year (Preferred)</li><li>HVAC and water systems technical services: 1 year (Preferred)</li></ul>License/Certification:<ul><li>TRANSFERABLE QATAR ID (Preferred)</li></ul>

Customer Sales Representative - Female

Assiyana

Job Brief:We are looking for an experienced Outdoor Sales Representative to join our team and help drive business growth by securing new clients and nurturing existing relationships. The ideal candidate will be passionate about sales and have a background in facility management services. As a Sales Representative, you will play a key role in promoting our range of facility management solutions, from building maintenance to soft services, across a diverse range of industries. This position offers an excellent opportunity to work in a dynamic environment, grow your professional skills, and contribute to the success of our company in the Qatari market.Job Responsibilities:<ul><li>Client Acquisition &amp; Relationship Building: Identify and approach prospective clients within target industries, establish initial contact, and develop strong, long-term client relationships.</li><li>Sales Strategy Execution: Understand market trends and customer needs, creating tailored proposals and presentations to showcase our facility management solutions.</li><li>Contract Negotiation: Prepare, negotiate, and finalize contracts with new clients to meet or exceed assigned sales targets and revenue goals.</li><li>Market Research: Conduct ongoing market research to identify business opportunities, stay updated on competitors&rsquo; activities, and position our services effectively.</li><li>Pipeline Management: Maintain a robust pipeline of potential clients and follow up regularly to close sales.</li><li>Customer Support Coordination: Work closely with the operations team to ensure smooth service delivery and address client concerns to maintain satisfaction and retention.</li><li>Reporting &amp; Forecasting: Regularly update the CRM system, prepare sales reports, and provide management with accurate sales forecasts.</li></ul>Job Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Experience: Minimum of 3-5 years of experience in sales, preferably within the facility management or service industry in Qatar.</li><li>Sales &amp; Negotiation Skills: Strong experience in B2B sales, with demonstrated success in closing deals and meeting sales targets.</li><li>Market Knowledge: In-depth understanding of the Qatari market and facility management industry is a plus.</li><li>Communication Skills: Excellent verbal and written communication skills in English; knowledge of Arabic is advantageous.</li><li>CRM Proficiency: Familiarity with CRM software for tracking leads, opportunities, and client interactions.</li><li>Customer-Centric Attitude: A proactive, client-focused mindset, with the ability to address client needs effectively.</li><li>Driving License: Valid Qatar driving license</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you currently based in Qatar?</li><li>Do you hold a valid QID?</li><li>Do you hold a valid Qatari driving license?</li><li>How many years of work experience do you have in a similar role?</li><li>How many years of experience do you have working with CRM systems?</li><li>Which industries do you have experience in?</li><li>Our budget for this role ranges between QAR 5,000 and QAR 6,000, in addition to sales commission. A company vehicle and fuel will also be provided. Are you comfortable with this compensation package?</li><li>What is your availability to join?</li></ul>Work Location: In person

Sales Executive

Element Materials Technology

<div>
 
 Overview
 
 
 
 Element has an opportunity for a
 
 Customer Service Representative (CSR)
 
 , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
 
 
 The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.
 
 
 This position will be based in Doha, Qatar.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
 </li>
 <li>
 Proactively engage with customers using phone, email, web conferencing
 </li>
 <li>
 Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
 </li>
 <li>
 Manage relationships with customers
 </li>
 <li>
 Focus on straightforward quotation enquiries for standard products &amp; services
 </li>
 <li>
 Gain pricing and lead time from standard price lists
 </li>
 <li>
 Work with departments to resolve complaints
 </li>
 <li>
 Process sales invoices, quoting and provide status report to clients
 </li>
 <li>
 When applicable handle requests for information (e.g. shipping / delivery dates)
 </li>
 <li>
 Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
 </li>
 <li>
 Achieve sales goals by converting and penetrating accounts
 </li>
 <li>
 Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
 </li>
 <li>
 Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
 </li>
 <li>
 Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
 
 
 </li>
 </ul>
 
 Skills / Qualifications
 
 
 
 <ul>
 <li>
 3 years of customer service experience with quoting experience strongly preferred
 </li>
 <li>
 Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
 </li>
 <li>
 Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
 </li>
 <li>
 Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
 </li>
 <li>
 Ability to solve practical customer problems
 </li>
 <li>
 Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
 </li>
 <li>
 A valid driver&rsquo;s license, with an acceptable driving record under Element&rsquo;s policy
 </li>
 <li>
 Experience in interpreting testing procedures and requirements desired
 </li>
 <li>
 Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
 </li>
 <li>
 Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
 </li>
 <li>
 Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
 </li>
 <li>
 Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
 
 
 </li>
 </ul>
 AN1
 
 
 
 Company Overview
 
 
 
 Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to &lsquo;Make tomorrow safer than today&rsquo;.
 
 
 When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&amp;D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
 
 
 While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
 
 
 Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
 
 
 
 Diversity Statement
 
 
 
 At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming &ldquo;the world&rsquo;s most trusted testing partner&rdquo;.
 
 
 All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
</div>

Customer Service Representative

Starlink Qatar

<div>
 
 
 SOHO Sales Representative -
 
 Play a pivotal role in developing and managing strong, long-term relationships with Small Office/Home Office (SOHO) customers. Maintain a healthy and active sales pipeline with accurate weekly forecasting, aligned with monthly revenue targets. Drive customer loyalty by delivering exceptional service and maintaining professional, solution-oriented interactions. Ensure timely and accurate updates in the Sales Force Automation (SFA) system, including daily reporting of customer visits, deal progress, and closures
 
 
 
 
 
 
 🧩 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 
 Achieve Sales Targets:
 
 Consistently meet or exceed assigned quotas and KPIs.
 </li>
 <li>
 
 Upselling &amp; Cross-Selling:
 
 Identify and pursue opportunities to offer additional products or services tailored to customer needs.
 </li>
 <li>
 
 Market Insights:
 
 Collect and report customer feedback and competitor activity to enhance product offerings.
 </li>
 <li>
 
 Customer Management:
 
 Deliver a seamless experience throughout the customer journey&mdash;from first contact to after-sales support.
 </li>
 <li>
 
 Reporting:
 
 Submit timely and accurate daily sales reports and regular performance forecasts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 💡 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Minimum: High school diploma or equivalent
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in Sales, Marketing, Business Administration, or a related field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum 3 years in direct sales or other customer-facing roles
 </li>
 <li>
 Proven record of meeting/exceeding sales targets in telecom, retail, or direct sales environments
 </li>
 <li>
 Strong background in customer service, complaint resolution, and satisfaction improvement
 </li>
 <li>
 Experience with CRM platforms and sales tracking tools
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Product Knowledge:
 
 Solid understanding of Starlink products/services and ability to communicate their benefits.
 </li>
 <li>
 
 Sales Techniques:
 
 Skilled in upselling, cross-selling, and closing deals confidently.
 </li>
 <li>
 
 CRM &amp; Reporting:
 
 Proficient in maintaining accurate records, managing customer data, and daily activity logging.
 </li>
 <li>
 
 Pricing &amp; Promotions:
 
 Good grasp of pricing structures and active promotional campaigns.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Goal-driven, proactive, and results-oriented
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Adaptable and collaborative team player
 </li>
 </ul>
 
 
 
 
 
 🌟 Why Join Us?
 
 
 <ul>
 <li>
 
 Career Growth
 
 : Opportunities for professional development and career advancement.
 </li>
 <li>
 
 Collaborative Culture
 
 : Work with a diverse and talented team.
 </li>
 <li>
 
 Innovative Environment
 
 : Be part of a team that values innovation and excellence.
 </li>
 </ul>
 
 
</div>

SOHO B2B Sales Executive

Explore 1451+ Senior customer service representative in Doha this December. Find roles across top companies and apply now to boost your career.