client success representative (remote)

cyber security engineer Jobs in Washington

cyber security engineer

cybersecurity engineer Jobs in Washington

cybersecurity engineer

desktop support engineer Jobs in Washington

desktop support engineer

dshs ftaa it senior application developer Jobs in Washington

senior microsoft cloud engineer ts remote

Q2Impact

<div>Project Summary: This contract supports the Joint Staff Strategy, Plans, and Policy Directorate (J5), through its Deputy Directorate for Counter Threats and International Cooperation (DDCTIC), in meeting the minimum statutory requirements of Public Law 115-68, the Women, Peace, and Security (WPS) Act of 2017. The contract delivers WPS training and education for the Joint Force, sociocultural analysis, and data collection for annual statutory reporting. The Data Engineer supports the J5 data infrastructure underpinning all of these functions, building and maintaining the data pipelines, repositories, and AI-enabled tools that allow analysts and senior decision-makers across the directorate to access mission-critical information. This position is full-time and is contingent upon award. 
Position Summary: The Data Engineer designs, builds, and maintains the data infrastructure supporting J5 WPS statutory reporting and analytical functions. The role is responsible for identifying and integrating mission-critical data sources from across the DoW and interagency partners, managing curated datasets within the J5 Data Catalog, and developing and maintaining WPS AI agents. The Data Engineer works closely with WPS analysts and Joint Staff leadership to ensure data assets are standardized, documented, and decision-ready. 
General Duties and Responsibilities:<ul><li>
Identify, acquire, and engineer access to mission-critical data sources from across the DoW and interagency partners.</li><li>
Design, build, and maintain automated data pipelines to ingest, clean, and integrate data into a centralized repository.</li><li>
Publish and manage curated datasets as discoverable assets within the J5 Data Catalog, ensuring documentation, standardization, and accessibility for analysts and decision-makers.</li><li>
Develop and maintain WPS AI agents in support of J5 analytical and reporting requirements.</li><li>
Support data collection and collation for NATO reporting requirements and annual WPS statutory reporting.</li><li>
Produce interactive dashboards and data visualizations for senior military leadership, including Flag Officers, General Officers, and SES members.</li><li>
Prepare and present technical materials to senior leadership as required.</li><li>
Contribute to Monthly Status Reports and other deliverables as required by the PWS.</li></ul> 
Qualifications:<ul><li>
Proven, hands-on expertise in data engineering, including building and maintaining secure data pipelines and managing data warehouse solutions in a cloud environment (e.g., AWS, Azure).</li><li>
Expert-level proficiency in data programming languages (e.g., Python, R).</li><li>
Experience developing interactive dashboards for senior leadership using visualization tools (e.g., Tableau, Power BI).</li><li>
Ability to prepare and present materials to Flag Officers, General Officers, or Senior Executive Service (SES) members.</li><li>
Familiarity with DoW data governance frameworks and interagency data-sharing protocols preferred.</li><li>
Experience with AI/ML tool development in a government or national security context preferred.</li><li>
Minimum of three (3) years of experience leading data-centric programs, with demonstrated expertise in designing and implementing enterprise data strategy, architecture, and governance.</li><li>
Minimum of five (5) years of function-related experience at the operational or strategic level, with a demonstrated understanding of DoW organization and operations.</li><li>
Experience includes joint doctrine, strategic planning, the operational planning process, and DoD security cooperation.</li><li>
Proficiency in Microsoft Office suite required.</li><li>
Master's degree or higher in Data Science, Computer Science, Statistics, or a related quantitative field.</li></ul>
Location and Travel: Pentagon / National Capital Region (NCR). Telework considered only on an exception basis. Travel in support of contract requirements as directed by the COR. 
Requirements 
Required Security Clearance: U.S. Citizenship required. Must possess and maintain a final Top Secret (TS) security clearance, fully adjudicated with an indication of &quot;determined eligibility of DCID 6/4&quot; in the Joint Personnel Adjudication System (JPAS).</div>

Data Engineer

ARMADA

<div><div>About the Company
<div>
Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You'll tackle challenges that haven't been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada's mission to bridge the digital divide for customers around the world.</div></div> 
About the Role

We are seeking a Senior Product Manager to contribute to product strategy for Armada's federal and defense-facing solutions. You will engage directly with defense and government customers to understand mission and warfighter edge compute requirements, translate them into clear product requirements, and work cross-functionally to close capability gaps across Armada's hardware, platform, monitoring, and ISV application layers.

This is a hands-on role for a self-starting product manager operating at the intersection of Armada's product organization and the defense and intelligence community. You will determine your own methods and approach on new assignments, exercise judgment across ambiguous and sensitive requirements, and frequently advise engineering, field, capture, and go-to-market partners on product matters within the federal domain. You'll also help build and champion standardization across the team &mdash; establishing consistent processes, frameworks, and best practices that scale with our growth.

In this role, you will define and deliver platform capabilities that meet the unique requirements of defense, intelligence, and federal mission environments, such as disconnected operations, classified workloads, zero-trust security, and compliance with government standards, while maintaining alignment with Armada's commercial platform roadmap. 


Location &amp; Clearance 
<ul>
<li>Location: This role is remote within the United States, with periodic travel to customer sites and Armada offices</li>
<li>Clearance: An active Top Secret (TS) or Secret clearance is strongly preferred; candidates must be eligible to obtain and maintain a U.S. security clearance</li>
<li>Team: This role sits on Armada's Federal PM team and reports to the Federal product lead</li></ul> 


What You'll Do (Key Responsibilities)

Customer Requirements &amp; Mission Understanding
<ul>
<li>Engage directly with defense and government customers to understand edge compute requirements for warfighter and other mission-critical scenarios</li>
<li>Translate complex defense customer problems into clear, specific, and actionable product requirements</li>
<li>Identify and prioritize gaps in Armada's solution set - spanning hardware, platform, monitoring, and ISV applications - needed to address defense and federal use cases</li>
</ul>
Product Ownership &amp; Delivery
<ul>
<li>Contribute to the roadmap for Armada's federal product area, from requirements definition through development, QA, and launch</li>
<li>Partner with engineering to scope and deliver solutions that meet defense-grade requirements for security, reliability, and mission assurance</li>
<li>Determine methods and approach on new initiatives, exercising independent judgment given ambiguous, sensitive, or classified requirements</li>
</ul>
Customer &amp; Stakeholder Engagement
<ul>
<li>Serve as the primary product interface between defense customers, field teams, and engineering</li>
<li>Advise sales, capture, and field teams on technical and product strategy for federal opportunities</li>
<li>Support proposal development, technical evaluations, and customer briefings as the product subject matter expert for federal solutions</li>
<li>Translate mission requirements from DoD, IC, and federal agencies into scalable platform capabilities</li>
<li>Balance classified and unclassified customer needs while maintaining a unified core product architecture</li>
<li>Drive secure edge-to-cloud capabilities supporting disconnected, intermittent, and denied environments</li>
<li>Partner with security and compliance teams on DoD security requirements, NIST, RMF, and zero-trust architectures, including classified and air-gapped deployment models</li>
<li>Guide product features needed to support ATO processes and government compliance requirements</li></ul> 


Required Qualifications:
<ul>
<li>Bachelor's degree and 8+ years of experience, Master's and 6+ years, or PhD and 3+ years, with 5+ years in product management for infrastructure, platform, cloud, or defense-related compute products</li>
<li>Active U.S. security clearance at the Secret level required</li>
<li>Experience in the defense industry, particularly around compute used in warfighter or other mission-critical scenarios</li>
<li>Demonstrated ability to understand defense customer problems and translate them into specific, actionable product requirements</li>
<li>Strong background in distributed systems, cloud platforms, edge computing, or infrastructure software</li>
<li>Demonstrated ability to determine methods on new assignments and exercise judgment across variable, ambiguous factors</li>
<li>Excellent written and verbal communication with technical, defense, and business audiences</li>
<li>Direct experience supporting U.S. Government or Defense customers (DoD, IC, or federal agencies)</li>
<li>Strong understanding of mission environments, classified systems, and defense operational constraints</li>
<li>Familiarity with secure system design, zero-trust principles, and classified deployment models</li>
<li>U.S. Citizenship required</li></ul> 


Preferred Qualifications:
<ul>
<li>Active TS/SCI clearance</li>
<li>Experience with ISV application ecosystems within defense or government environments</li>
<li>Familiarity with Kubernetes, containers, and cloud-native technologies</li>
<li>Experience delivering hardware-integrated or edge computing products for defense, industrial, or public sector customers</li>
<li>Experience with edge computing platforms in defense or austere environments</li>
<li>Experience supporting ATO processes or RMF documentation</li>
<li>Prior military, intelligence, or government service experience</li></ul> 


Citizenship Requirements

For select roles, due to the nature of our clientele and the technologies involved, there may be specific nationality or citizenship indicated in the required qualifications section. These roles may involve access to sensitive information that is subject to export control regulations or other legal restrictions. In such cases, employment offers will be contingent upon your ability to comply with these requirements. 


Compensation

For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications.

In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request).

We use a geographic pay structure based on cost-of-labor markets.
<ul>
<li>Tier 1 (e.g., SF Bay Area, NYC, Seattle): $157,596 - $196.995</li>
<li>Tier 2 (most U.S. metro areas): $137,040 - $171,300</li>
<li>Tier 3 (other cities): $130,188 - $162,735</li>
</ul>
Final compensation will be determined by experience, scope, and level, and may vary from the posted range. 


Benefits
<ul>
<li>Competitive base salary and equity</li>
<li>Medical, dental, and vision (subsidized cost)</li>
<li>Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)</li>
<li>Retirement plan options, including 401(k) and Roth 401(k)</li>
<li>Unlimited paid time off (PTO)</li>
<li>14 paid company holidays per year</li>
</ul>
#LI-ST1

#LI-Remote<div>
You're a Great Fit if You're
<ul>
<li>A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge</li>
<li>A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a &quot;get-it-done&quot; attitude</li>
<li>Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company</li>
<li>A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda</li>
<li>Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you</li></ul> 


Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. 


Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.</div></div>

Senior Product Manager, Federal

Booz Allen Hamilton

<div>Videographer, Senior
The Opportunity:
Perform as a Videographer with expertise in design principles, an exceptional eye for detail, and a passion for producing creative and impactful visual materials that support the client&rsquo;s mission and enhance brand identity. Apply videography skills to create a wide range of deliverables, including FINTEL, logos, publications, presentations, and multimedia products, while ensuring compliance with Section 508 accessibility standards. Leverage design principles such as typography, hierarchy, and visual balance, to craft visually appealing assets that align with organizational branding and messaging, ensuring consistency across all materials. Manage multiple work assignments by applying accuracy, time management, and problem-solving skills in a fast-paced, deadline-driven environment. Work collaboratively within a team of designers, engage with senior designers for feedback, and collaborate with stakeholders to conceptualize project requirements and deliver solutions that effectively communicate government or defense-sector priorities.
You Have:<ul><li>
8+ years of experience in graphic design across print, digital, and multimedia products</li><li>
Experience with Section 508 compliance for designing and developing accessible products</li><li>
Experience using Adobe Creative Apps Premiere Pro, Media Encoder, Audition, After Effects, Lightroom, Photoshop, or Illustrator</li><li>
Experience facilitating client-facing discussions to interpret workforce messaging, display data visually, and conceptualize analytic ideas</li><li>
Ability to provide a portfolio showcasing a broad range of video and design work, including visual solutions for complex challenges</li><li>
Ability to collaborate with stakeholders to define project requirements and deliver design outcomes that align with mission-focused goals</li><li>
Active TS/SCI clearance; willingness to take a polygraph exam</li><li>
Bachelor&rsquo;s degree</li></ul> 
Nice If You Have:<ul><li>
Experience supporting intelligence analysts and senior-level or executive staff with tailored graphic design solutions</li><li>
Experience working within the government or defense sectors</li><li>
Knowledge of DoD or Intelligence Community (IC) processes and requirements</li><li>
Ability to set expectations, define project timelines, and deliver quality products with minimal supervision or oversight</li><li>
Ability to collaborate effectively within cross-functional teams in a dynamic environment</li><li>
TS/SCI clearance with a polygraph</li></ul>
Clearance: 
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

Videographer, Senior

<div>All-Source Intelligence Analyst
The Opportunity:
With all of the information available today, it takes a skilled all-source analyst to know how to find and interpret the best data to give their clients the right answers. With the critical decisions made in our government and military every day, we need an intelligence analyst like you to do just that. As an all-source intelligence analyst, you use your specialized functional experience and your attention to detail to conduct all-source analytic production on intelligence issues critical to defense. 
 
As an all-source intelligence analyst on our team, you&rsquo;ll help your client by providing intelligence production and briefing support to address dynamic intelligence requirements. Using your comprehensive understanding of all-source analytic tradecraft, production cycles, publication standards, community writing styles, and formats you&rsquo;ll produce strategic-level assessments and products that address a specified client area of responsibility (AOR). As an authority on your topic, your client will look to you for comprehensive production, often under pressure.
This is a chance to grow your expertise and broaden your skillset in areas like analysis, writing, and communication. You&rsquo;ll share your expertise with other analysts through leadership and mentoring. We focus on growing as a team to deliver the best support to our customers, so you&rsquo;ll have resources to learn new skills and tools. Join us as we provide the right information at the right time to support the critical needs of our warfighters and nation&rsquo;s leaders.
Join us. The world can&rsquo;t wait.
You Have:<ul><li>
Knowledge of IC and Combatant Command environments</li><li>
Ability to develop high-quality deliverables tailored to senior policymakers or defense stakeholders, including complex written products and formal or informal briefings</li><li>
TS/SCI clearance</li><li>
Bachelor's degree and 3+ years of experience in all-source analysis, or 7+ years of experience in all-source analysis in lieu of a degree</li></ul>
Nice If You Have:
<ul><li>3+ years of experience with producing all-source intelligence analysis reports and briefings and inputting to IC databases</li><li>
Knowledge of ICD 203 and 206 analytic tradecraft standards</li><li>
Knowledge of the INDOPACOM or EUCOM AOR</li></ul>
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen&rsquo;s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual&rsquo;s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen&rsquo;s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model 
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.<ul><li>
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.</li><li>
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.</li><li>
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.</li></ul>
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.</div>

All-Source Intelligence Analyst

FusionTek

<div>If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:<ul><li>
Teamwork: We achieve our goals collaboratively.</li><li>
Growth Mindset: We are focused on continuous improvement for our team members and our clients.</li><li>
Integrity: We operate with transparency and prioritize the needs of our clients.</li><li>
Ownership: We take responsibility for our work and ensure commitments are fulfilled</li></ul>
Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
This position is listed as &ldquo;Hybrid&rdquo; and requires flexibility to work from home, in the DC office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs. 
What You Will Do
Client Support &amp; Troubleshooting<ul><li>
Resolve escalated support requests and complex technical issues.</li><li>
Handle break/fix issues, application installations, and user-level configuration changes.</li><li>
Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.</li><li>
Provide remote and onsite support for client environments.</li></ul>
Infrastructure &amp; Systems Administration<ul><li>
Configure and support Windows Server 2016, 2019, and 2022 environments.</li><li>
Assist with Hyper-V host setup, server administration, networking, and security tasks.</li><li>
Troubleshoot and deploy SonicWall firewalls.</li><li>
Manage networking switches and access points. (Datto Experience PLUS!)</li><li>
Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.</li></ul>
Team Collaboration &amp; Mentorship<ul><li>
Provide guidance and mentorship to Level I technicians.</li><li>
Collaborate with the technical team to deliver exceptional service to clients.</li><li>
Escalate tickets appropriately and contribute to shared technical knowledge.</li></ul>
Documentation &amp; Process<ul><li>
Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.</li><li>
Maintain and update the documentation platform so procedures, configurations, and client details remain current.</li><li>
Ensure clients receive clear, professional communication throughout the support process.</li></ul> 

Requirements 
 
Experience &amp; Qualifications<ul><li>
CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.</li><li>
MD‑102 preferred</li></ul>
️ Technical Skills<ul><li>
Strong knowledge of Windows 10/11 and macOS</li><li>
Strong knowledge of Windows Server 2016, 2019, and 2022</li><li>
Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts</li><li>
Working knowledge of on-premise SharePoint administration</li><li>
Working knowledge Microsoft 365 Office Suite and cloud services including Intune</li><li>
Experience with Azure and/or AWS is a plus</li><li>
Experience with Datto BCDR and/or SaaS Backup is a plus</li><li>
Experience with VOIP telephony including Microsoft Teams is a plus
</li></ul>Professional &amp; Soft Skills<ul><li>
Exceptional written and verbal communication</li><li>
Ability to work independently and collaboratively</li><li>
Strong time‑management and organizational skills</li><li>
Ability to lift and transport equipment</li></ul> 

Benefits 
At FusionTek, we truly believe our people are our most valuable asset. That&rsquo;s why we&rsquo;re proud to offer:<ul><li>
Competitive salary: $30 - $35/hour</li><li>
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
</li><li>Must reside in DC metro area</li><li>
Comprehensive coverage: Medical, Dental, and Vision coverage</li><li>
401(k) plan with 4% company matching and immediate vesting</li><li>
Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility</li><li>
Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications</li><li>
Monthly cell phone stipend to support your connectivity needs</li><li>
Team culture: Fun events and opportunities to connect with colleagues</li></ul></div>

Technical Support Engineer II - Hybrid

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Other</div>
</div><div></div><div>Category
<div>Technical Support Services</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
(Onsite Workplace)
</div><div>
</div></div><div><div>Key Skills For Success
</div><div>Desktop Computers
</div><div>Laptops
</div><div>Remote Support
</div><div>Technical Support
</div><div>Troubleshooting
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader">REQ#: RQ222391</h5>
<h5 class="jobSectionHeader">Public Trust: BI Full 6C (T4)</h5>
<h5 class="jobSectionHeader">Requisition Type: Regular</h5>
<h5 class="jobSectionHeader">Your Impact</h5>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
<h2 class="jobSectionHeader">Job Description</h2>
<div>HELP DESK TECHNICIAN V &ndash; EXECUTIVE SUPPORT TEAM LEAD
Advance the mission while advancing your career. Join GDIT as a Help Desk Technician V and lead a high-performing Executive Support Team delivering white-glove, mission-critical IT services to senior executives, VIP stakeholders, and agency leadership. In this role, you will oversee executive support operations, drive service excellence, and ensure technology services remain aligned with mission objectives within a secure federal environment.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Technician V, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology, communications, and collaboration platforms required to lead the Department and serve the American public.
You will play a critical leadership role in managing executive support operations, resolving high-priority technical issues, and driving operational improvements across a complex enterprise environment.
<ul><li>Lead and mentor a 4&ndash;6-person Executive Support Team responsible for providing white-glove technical support to senior executives, political appointees, SES personnel, and VIP stakeholders.
</li><li>Manage team scheduling, workload distribution, queue health, escalations, and SLA performance to ensure exceptional customer service delivery.
</li><li>Collaborate with Service Desk, Engineering, Cybersecurity, Telecommunications, Network Operations, and Field Support teams to resolve complex technical issues and support mission-critical initiatives.
</li><li>Drive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.
</li><li>Utilize Microsoft 365, Windows 10/11, Azure Active Directory, ServiceNow, Microsoft Teams, Teams Phone, Intune, MECM/SCCM, VTC platforms, endpoint security tools, and enterprise collaboration technologies.
</li></ul>KEY RESPONSIBILITIESTeam Leadership &amp; Operations
<ul><li>Lead, mentor, and develop Executive Support personnel.
</li><li>Manage ticket queues, escalations, service metrics, and operational priorities.
</li><li>Develop and maintain SOPs, runbooks, and executive support procedures.
</li><li>Coordinate executive event support, travel support, and high-visibility technology engagements.
</li><li>Provide executive-level communications during incidents and service disruptions.
</li></ul>Executive &amp; VIP Support
<ul><li>Deliver white-glove support for executive offices and VIP customers.
</li><li>Support Windows 10/11, Microsoft 365, Outlook, Teams, and mobile devices.
</li><li>Configure and support Microsoft Teams Rooms, Zoom, Webex, and VTC technologies.
</li><li>Support Teams Phone, VoIP services, call routing, voicemail, and delegation services.
</li><li>Provide conference room and executive boardroom technology support.
</li></ul>Identity, Endpoint &amp; Device Management
<ul><li>Manage user provisioning, onboarding, offboarding, and access management.
</li><li>Support Active Directory, Azure AD, Group Policy, and hybrid identity environments.
</li><li>Administer endpoint management platforms including Intune, MECM/SCCM, and JAMF.
</li><li>Support endpoint compliance, patching, software deployment, and lifecycle management.
</li><li>Coordinate hardware repair, warranty services, and vendor support engagements.
</li></ul>Network, Security &amp; Compliance
<ul><li>Troubleshoot network connectivity, VPN, MFA, DNS, DHCP, wireless, and remote access issues.
</li><li>Support endpoint security solutions including Microsoft Defender for Endpoint, CrowdStrike, and Tanium.
</li><li>Partner with cybersecurity teams on vulnerability remediation and incident response activities.
</li><li>Maintain compliance with federal security standards, agency policies, and access control requirements.
</li><li>Support HSPD-12/PIV processes and continuity of operations (COOP) activities.
</li></ul>ITSM &amp; Continuous Improvement
<ul><li>Operate within ServiceNow and ITIL-based service management processes.
</li><li>Analyze ticket trends, service metrics, and operational performance indicators.
</li><li>Develop KPI dashboards and executive reporting.
</li><li>Recommend workflow improvements and knowledge management enhancements.
</li><li>Ensure Section 508 accessibility compliance for supported technologies and services.
</li></ul>WHAT YOU'LL NEED TO SUCCEEDEducation
<ul><li>Associate of Arts (AA) or Associate of Science (AS) degree in Information Technology, Computer Science, or related field.
</li><li>Equivalent combination of education and experience may be considered.
</li></ul>Experience
<ul><li>8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar).
</li><li>2+ years leading a technical support team in a high-touch customer environment.
</li><li>Experience supporting senior executives, agency leadership, or VIP customers.
</li><li>Federal government experience preferred.
</li></ul>Technical Skills
<ul><li>Windows 10/11 Administration
</li><li>Microsoft 365 (Outlook, Teams, OneDrive, Office Applications)
</li><li>Active Directory and Azure Active Directory
</li><li>Group Policy Administration
</li><li>Microsoft Teams Phone and VoIP Technologies
</li><li>ServiceNow or comparable ITSM platform
</li><li>Intune, MECM/SCCM, JAMF
</li><li>VPN and Remote Access Technologies
</li><li>Mobile Device Support (iOS and Android)
</li><li>Endpoint Security Solutions (Microsoft Defender, CrowdStrike, Tanium)
</li><li>Network Troubleshooting (DNS, DHCP, Routing, Wireless)
</li></ul>Collaboration &amp; Communication Technologies
<ul><li>Microsoft Teams Rooms
</li><li>Zoom
</li><li>Webex
</li><li>VTC and A/V Conference Room Systems
</li><li>Executive Boardroom Technology Support
</li></ul>Security Clearance Level
<ul><li>Ability to obtain and maintain a Public Trust clearance.
</li></ul>U.S. Citizenship RequiredRole Requirements
<ul><li>Exceptional executive-level customer service and communication skills.
</li><li>Strong leadership, mentoring, and team development capabilities.
</li><li>Ability to perform root cause analysis and drive issue resolution under pressure.
</li><li>Ability to work onsite within a federal environment.
</li><li>Ability to participate in after-hours support, executive events, and on-call rotations as required.
</li></ul>GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
<ul><li>Growth: AI-powered career tools that identify career development opportunities and learning paths.
</li><li>Support: Internal mobility programs focused on helping you achieve your career goals.
</li><li>Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive compensation, and paid time off.
</li><li>Community: Award-winning culture of innovation and a military-friendly workplace.
</li></ul>OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your commitment to service excellence. Join a team dedicated to supporting executive leadership and advancing the mission of the Department of Education through exceptional technology support and operational excellence.
</div></div><div><div><div><h3 class="jobSectionHeader">Work Requirements</h3>
</div></div><div></div><div><div>Years of Experience
8 + years of related experience
<ul><li>may vary based on technical training, certification(s), or degree</li></ul>
</div><div></div><div>Certification
ITIL 4 Foundation | PeopleCert - PeopleCert
</div><div></div><div>Travel Required
Less than 10%
</div><div></div><div>Citizenship
U.S. Citizenship Required
</div></div></div></div><div><h3 class="jobSectionHeader">Salary and Benefit Information</h3>
The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

<h3 class="jobSectionHeader">Our Identity Verification Process</h3>
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
<h3 class="jobSectionHeader">About Our Work</h3>
<div></div>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div></div>

Team Lead Help Desk Technician V (Executive/VIP Support) DC Metro Area

DEF-LOGIX

<div>Location: Washington, DC (On-site) 
We are seeking a highly experienced Senior Penetration Testing, Software Assurance, and Vulnerability Assessment Engineer to provide technical expertise in penetration testing, software assurance, vulnerability assessment, and cybersecurity engineering. The successful candidate will support the identification, assessment, and mitigation of security vulnerabilities across enterprise, cloud, hybrid, and cross-domain environments while ensuring alignment with Federal cybersecurity requirements and best practices.

The ideal candidate will possess extensive experience performing penetration testing using automated tools, supporting secure engineering initiatives, and strengthening the overall cybersecurity posture of mission-critical systems.

Key Responsibilities:
<ul>
<li>Perform penetration testing using a range of automated tools to identify and validate security vulnerabilities.</li>
<li>Conduct software assurance activities to evaluate and improve application security.</li>
<li>Perform vulnerability assessments and recommend appropriate remediation strategies.</li>
<li>Support security patch management activities to reduce cybersecurity risk.</li>
<li>Provide cybersecurity engineering support for secure cloud and hybrid environments.</li>
<li>Support cybersecurity activities involving Cross Domain Solutions (CDS).</li>
<li>Develop technical findings, risk assessments, and remediation recommendations.</li>
<li>Collaborate with Government stakeholders and technical teams to improve system security and resilience.</li>
<li>Support the implementation of cybersecurity best practices across enterprise environments.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Minimum 10 years of demonstrated cybersecurity experience.</li>
<li>At least 2 years of recent experience in each of the following areas:</li>
<li>Software assurance</li>
<li>Penetration testing using a range of automated tools</li>
<li>Vulnerability assessment</li>
<li>Security patch management</li>
<li>Secure cloud and hybrid engineering</li>
<li>Cross Domain Solutions (CDS)</li>
<li>Demonstrated experience identifying, assessing, and mitigating cybersecurity vulnerabilities.</li>
<li>One of the following qualification paths:</li>
<li>Certified Ethical Hacker (CEH) and Certified Information Systems Security Professional (CISSP) certifications, in good standing; or</li>
<li>Comparable demonstrable experience.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Current or prior experience supporting the U.S. Department of Homeland Security (DHS).</li>
<li>Demonstrated experience working within DHS organizations or supporting DHS penetration testing, software assurance, and vulnerability assessment initiatives is highly preferred.</li></ul></div>

Senior Penetration Testing, Software Assurance and Vulnerability

Explore 104+ Senior microsoft cloud engineer ts remote in Washington this August. Find roles across top companies and apply now to boost your career.