sales engineer

consultant

senior commercial manager

consulting manager

customer experience senior specialist Jobs in Riyadh

customer experience senior specialist

senior solutions consultant

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110593</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><b>
Senior Solutions Consultant</b></div><div>
As a <b>Senior Solutions Consultant</b>, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.</div><div>
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.</div><div></div><div><b><br>
What You&rsquo;ll Be Responsible For</b></div><div></div><div><b>
Discovery &amp; Outcome Alignment</b></div><ul><li><div>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</div></li><li><div>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</div></li><li><div>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</div></li><li><div>
Help customers understand the organizational and operational impact of modernizing customer experience</div></li></ul><div></div><div><b>
Solution Design &amp; Advisory</b></div><ul><li><div>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</div></li><li><div>
Balance innovation with feasibility, scalability, and long-term sustainability</div></li><li><div>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</div></li><li><div>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</div></li></ul><div></div><div><b>
Demonstrations &amp; Value Communication</b></div><ul><li><div>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</div></li><li><div>
Excellent in story telling and lead in value selling approach</div></li><li><div>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</div></li><li><div>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</div></li><li><div>
Experienced soft skills and objection handling.</div></li><li><div>
Articulate business value and differentiation in the context of customer needs</div></li></ul><div></div><div><b>
Supporting Complex Sales Cycles</b></div><ul><li><div>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</div></li><li><div>
Lead or contribute to RFx responses, proposals, and customer presentations</div></li><li><div>
Guide customers through evaluation and decision-making processes</div></li><li><div>
Lead virtual or on-site workshops to build alignment and confidence</div></li><li><div>
Building business cases / ROI models</div></li><li><div>
Quantifying value (cost reduction, containment, CSAT impact)</div></li><li><div>
Partnering with Value Consultants (or doing it themselves)</div></li></ul><div></div><div><b>
Technical Validation &amp; Integration Advisory</b></div><ul><li><div>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</div></li><li><div>
Advise on APIs, integrations, data flows, security, and interoperability</div></li><li><div>
Address feasibility, risk, and technical adoption considerations</div></li><li><div>
Support use cases involving AI, automation, analytics, and digital engagement</div></li><li><div>
Coordinate with SME, partners and Product Team.</div></li></ul><div></div><div><b>
Innovation &amp; Thought Leadership</b></div><ul><li><div>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</div></li><li><div>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</div></li><li><div>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</div></li></ul><div></div><div><b>
Team Collaboration &amp; Leadership</b></div><ul><li><div>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</div></li><li><div>
Lead or contribute to virtual deal teams on complex opportunities</div></li><li><div>
Share knowledge, mentor peers, and contribute to team best practices</div></li><li><div>
Operate with a high degree of autonomy while managing multiple priorities</div></li><li><div>
Co-selling and co-designing solutions</div></li></ul><div></div><div><b>
What We&rsquo;re Looking For</b></div><div>
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.</div><div></div><div><b>
Required Experience</b></div><ul><li><div>
Excellent communication &amp; presentation skills in both Arabic and English</div></li><li><div>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</div></li><li><div>
Experience supporting enterprise or complex SaaS / cloud evaluations</div></li><li><div>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</div></li><li><div>
Solid technical foundation across networking, security, and software systems</div></li><li><div>
Proven ability to communicate effectively with both business and technical audiences</div></li><li><div>
Experience collaborating across sales, product, and delivery teams</div></li><li><div>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</div></li><li><div>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</div></li></ul><div></div><div><b>
Preferred Experience</b></div><ul><li><div>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</div></li><li><div>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</div></li><li><div>
Hands on Demo, POC is a plus.</div></li><li><div>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</div></li><li><div>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</div></li><li><div>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</div></li><li><div>
Strong workshop facilitation, presentation, and stakeholder management skills</div></li><li><div>
Familiarity with CcaaS ecosystem</div></li><li><div>
Experience working with system integrators, partners, or BPO providers</div></li><li><div>
Leading competitive differentiation conversations</div></li><li><div>
Experience with cloud migration strategies &amp; Change management considerations</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div><b>
About Genesys:</b></div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div><b>
Reasonable Accommodations:</b></div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><b><br>
Do you like to help others?</b> <i>Hint &ndash; you actively listen to connect people with solutions</i></div><div><b>
Do you like telling stories?</b> <i>Hint &ndash; from beginning to the end, people actively listen to you</i></div><div><b>
Do have a creative side?</b> <i>Hint &ndash; bringing a story visually to life is exciting for you</i></div><div><b>
Do you like working on a team?</b> <i>Hint &ndash; you offer a point of view and collaborate well in a group</i></div><div><b>
Do you wish you had more influence? </b><i>Hint &ndash; you have domain expertise</i><i> in finance</i><i> and would love to show it off</i></div><div></div><div><br>
If you relate to the above questions, you just might have a future as part of Presales Solution Advisory organization!</div><div>
In Solution Advisory, we listen and get to know a customer&rsquo;s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.</div><div>
That&rsquo;s where <b>YOU</b> come in!</div><div></div><div><b><br>
The Team</b></div><div>
We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North . You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do &ndash; help people, tell stories and connect opportunity to a solution&hellip;with PASSION!</div><div></div><div><b><br>
The Role</b></div><div>
The primary role of the Finance Solution Advisor would be to focus on presenting the value of SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning &amp; Analytics, Accounting &amp; Financial Close, Treasury &amp; Working Capital Management, This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C Suite and Office the CFO.</div><div>
The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer&rsquo;s problem and is the right choice over the other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.</div><div>
The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice</div><div></div><div><br>
As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:</div><div></div><div><b><br>
DEAL SUPPORT:</b></div><br>
<div></div><ul><li>
Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li><li>
Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.</li><li>
In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li><li>
Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li><li>
Support RFI &amp; RFP completion in support of customer proposals.</li><li>
Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li><li>
Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li><li>
Able to lead as a Solution Captain when deals require complex solutions across multiple LOBs to support a successful customer presentation or demo.</li><li>
Effectively leverage support teams who are there to support solution advisory success. (Global / Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution HuBs, Deal Advisors, Solution Experience, Product Management).</li></ul><div></div><div><b><br>
DEMAND GENERATION:</b></div><br>
<div></div><ul><li>
Support one-to-many sales and marketing events both on-site and virtually.</li><li>
Lead &amp; support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li><li>
Collaborate with the sales team to identify whitespace opportunities at accounts.</li></ul><div></div><div><br>
 <b>SOLUTION ADVISORY READINESS:</b></div><br>
<div></div><ul><li>
Develop close relationships with market unit sales teams to promote effective sales methodologies.</li><li>
Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input and testing and training of peers.</li><li>
Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li></ul><div></div><div><br>
While people might not use word &ldquo;Guru&rdquo; out loud to describe you, it is what they will be thinking!</div><div><b>
Qualifications and Experience &ndash; Do yours line up?</b></div><div><i>
Hint: you don&rsquo;t have to be an expert in everything and it&rsquo;s okay if you haven&rsquo;t had a Presales role in the past. If what you&rsquo;ve read so far excites you, we want to talk!</i></div><div></div><div><b><br>
Experience:</b></div><br>
<div></div><ul><li>
5+ years of experience SAP Finance implementation or relevant Finance/Accounting role</li><li>
Experience in one or more of the following functional areas: Finance Operations, Financial Planning &amp; Analytics, Accounting &amp; Financial Close, Treasury &amp; Working Capital Management, Enterprise Risk and Managemen</li></ul><ul><li>
Experience in Finance operations is a plus</li><li>
Demonstrates 5-7 successful engagements implementing Financial Solutions
</li><li>Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus</li><li>
Public accounting or internal audit experience a plus</li><li>
Experience in sales and sales processes</li><li>
3-5 years of presales experience preferred</li><li>
Excellent presentation and communication skills English: proficient</li><li>
Business level local language: expert</li></ul><div></div><div><b><br>
Education:</b></div><br>
<div></div><ul><li>
Bachelor equivalent: minimum requirement</li><li>
Master equivalent: preferred MBA</li><li>
Certified in SAP finance-related solutions is highly recommended</li></ul><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 447294 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Finance Presales Senior Solution Advisor - KSA

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
 </b><b>What you&rsquo;ll build</b></p><p>
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.</p><ul><li>Provide deep CX solution-specific expertise to support new sales and adoption for key customers</li><li>Provide both standard and customized/personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.</li><li>Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions</li><li>Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>Establish yourself as a CX thought leader within the account team and fine-tune account strategy</li><li>Collaborate with the team in creating overall themes and competitive differentiation</li><li>Conduct vigorous dry runs on strategic deals and customer engagements</li><li>Transition engagement to implementation partner/ Services teams effectively</li><li>Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal</li><li>Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul><p></p><p><b><br>
What you bring:</b></p><ul><li>Professional experience with large software/IT organizations, preferably in CX solution</li><li>CX product and process experience and/or 10 years + of relevant SAP CX solutions experience</li><li>Working knowledge of CX Cloud Solutions, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>Viewed as a CX solutions/Industry expert across SAP with a track record of success</li><li>Focus on creating compelling storylines and themes for customer interactions</li><li>Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>Passion and energy in all customer interactions</li><li>In line with Saudization legal mandates, we can only consider Saudi nationals at this time</li></ul><p><b>
Skills you&rsquo;ll use:</b></p><ul><li>
Presentation Skills</li><li>
Demonstration Skills</li><li>
Value Selling</li><li>
Storytelling</li><li>
Business Acumen</li><li>
Customer Orientation</li><li>
Influencing Skills</li><li>
Effective Communication</li></ul><p><b>
Where you belong:</b></p><ul><li>Collaborate to complement solution expertise and support customers and be our Customer Advocate</li><li>Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><p></p><ul><li><br>
In line with Saudization legal mandates, we can only consider Saudi nationals at this time.</li></ul><p>
#LI-SW2</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 437691 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Advisor Senior Specialist

alfanar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  Focuses on day-to-day support of system issues, configuration updates, and enhancements, while working with stakeholders to translate requirements into effective solutions. Providing user training, ensuring alignment with SuccessFactors best practices, and supporting complete and accurate business processes. Expertise in SuccessFactors Recruiting and Onboarding is essential, with additional knowledge of SAP HCM Payroll, Time Management, and integration points considered beneficial.
 </p>
 Key Accountability Areas
 <p>
  Incident Management:
 </p>
 <ul>
  <li>
   Hold primary responsibility for managing and resolving incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
  </li>
  <li>
   Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
  </li>
  <li>
   Provide functional support for SAP Payroll and Time Management&ndash;related incidents.
  </li>
  <li>
   Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
  </li>
  <li>
   Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
  </li>
  <li>
   Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
  </li>
 </ul>
 <p>
  Business Process Enhancement:
 </p>
 <ul>
  <li>
   Support and optimize SuccessFactors modules to enhance business functionality and overall system performance, while maintaining a high level of customer satisfaction.
  </li>
  <li>
   Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
  </li>
  <li>
   Prepare comprehensive test scripts and perform testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and any client-specific testing procedures.
  </li>
  <li>
   Provide detailed Functional Specifications to the Technical Team for custom development requirements.
  </li>
 </ul>
 <p>
  Documentation:
 </p>
 <ul>
  <li>
   Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency.
  </li>
 </ul>
 Role Accountability
 <p>
  HR Proficiency:
 </p>
 <ul>
  <li>
   Ability to obtain updated soft and technical skills related to the job.
  </li>
 </ul>
 <p>
  Delivery:
 </p>
 <ul>
  <li>
   Perform the planned activities to meet the operational and development targets as per delivery schedules.
  </li>
  <li>
   Utilize resources effectively to achieve objectives within efficient cost and time.
  </li>
  <li>
   Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  </li>
 </ul>
 <p>
  Problem-Solving:
 </p>
 <ul>
  <li>
   Solve any related problems arise and escalate any complex operational issues.
  </li>
 </ul>
 <p>
  Quality:
 </p>
 <ul>
  <li>
   Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
  </li>
 </ul>
 <p>
  Business Process Improvement:
 </p>
 <ul>
  <li>
   Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
  </li>
 </ul>
 <p>
  Compliance:
 </p>
 <ul>
  <li>
   Comply to related policy and procedures and work instructions.
  </li>
 </ul>
 <p>
  Health, Safety, and Environment:
 </p>
 <ul>
  <li>
   Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
  </li>
 </ul>
 Academic Qualification Bachelor Degree in Information Mgmt. Sciences &amp; Systems or Any relevant fieldWork Experience 6 to 10 YearsTechnical / Functional Competencies HRIS SystemsApplications KnowledgeSystem Testing
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 <p>
  Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  For more information about alfanar, please visit alfanar.com
 </p>
</div>


Senior SuccessFactors Consultant

<div>
 <p>
  <strong>
   Job Description:
  </strong>
  Senior Associate Consultant - MEA Total Rewards TRP
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role &amp; Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The HR Consultant will be responsible for assisting clients in the design and implementation of a broad range of HR related solutions and will play a key role in the identification, development and closure of sales opportunities. The position will manage a variety of consulting projects that help empower results for our clients by delivering innovative and effective solutions as part of the Human Capital Solutions team within Aon.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Solution Expertise
  </strong>
 </p>
 <p>
  &bull; Develop and deliver high quality, bespoke and effective solutions for our clients in the areas of job analysis, job evaluation, job level / grading structure design, rewards philosophy and strategy, salary structure design, executive and board compensation, short term, long-term and sales incentive plan design and total rewards communication solution areas
 </p>
 <p>
  &bull; Design and draft presentations that are appropriately tailored for the audience, including client project teams and Remuneration Committee and Board stakeholders
 </p>
 <p>
  &bull; Arrange and deliver workshops or public speaking sessions to share content related to rewards and HR trends in the market
 </p>
 <p>
  &bull; Support colleagues by providing knowledge, input and delivery to other Rewards team or broader consultancy projects
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project Management / Stakeholder Management
  </strong>
 </p>
 <p>
  &bull; Develop project plans and manage projects/modules independently whilst ensuring quality, timeliness and profitability targets are met
 </p>
 <p>
  &bull; Build strong and positive relationships across the client teams whilst being able to influence and negotiate effectively at all levels and work as part of a team to achieve project objectives
 </p>
 <p>
  &bull; Present solutions and recommendations independently in a structured and articulate manner to internal and external clients, including senior management and board level stakeholders
 </p>
 <p>
  &bull; Manage and lead junior team members as part of a project team, providing coaching and feedback to ensure their personal and professional development
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Sales
  </strong>
 </p>
 <p>
  &bull;Proactively develop relationships with contacts to assist in the identification, development and closure of sales opportunities and to initiate and secure participation in rewards related surveys such as compensation and benefits and rewards policy and practices surveys
 </p>
 <p>
  &bull; Manage the request for proposal (RFP) process for small to medium size proposals, conducting scoping and fact-finding conversations with clients and prospects to ensure the delivery of proposals with a strong command on problem solving and storytelling through analytics
 </p>
 <p>
  &bull; Participate in writing large, cross-practice proposals, collaborating with other practices to develop and propose innovative client solutions and recommendations
 </p>
 <p>
  &bull; Develop new opportunities by introducing existing and prospective clients to other services and products in order to drive sales
 </p>
 <p>
  &bull; Support our brand building activities by developing and delivering thought leadership in the market
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Experience
  </strong>
 </p>
 <p>
  &bull;
  <strong>
   Minimum of a bachelor&rsquo;s degree
  </strong>
  in business administration, Accounting, Economics, Mathematics, Engineering or Human Resource from a renowned university
 </p>
 <p>
  &bull;
  <strong>
   1-4 years of relevant experience in consulting in the human resources field
  </strong>
  specializing in the areas of HR consulting.
 </p>
 <p>
  &bull; Prior experience advising boards on executive compensation issues (including equity long-term incentive plans), or experience working on large HR Transformation projects will be an added advantage
 </p>
 <p>
  &bull; Excellent business writing and communication skills &ndash; especially report writing
 </p>
 <p>
  &bull; Effective facilitation skills &ndash; able to facilitate workshop / training sessions effectively &bull; Strong analytical and organizational skills
 </p>
 <p>
  &bull;
  <strong>
   Strong project management skills,
  </strong>
  able to independently run projects, ensuring quality, timeliness and profitability
 </p>
 <p>
  &bull; Strong presentation and persuasion skills
 </p>
 <p>
  &bull;
  <strong>
   Proven client management or account management experience
  </strong>
 </p>
 <p>
  &bull; Lead and support business development activities
 </p>
 <p>
  &bull; Actively network in the market and source new clients
 </p>
 <p>
  &bull; Enjoy building relationships and is a team player
 </p>
 <p>
  &bull; P
  <strong>
   roficient knowledge of Microsoft Office Suite
  </strong>
 </p>
 <p>
  &bull;
  <strong>
   Fluent written and spoken English is essential, Arabic speaker is preferred
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Specific competencies we seek include:
  </strong>
 </p>
 <p>
  <strong>
   Client Value:
  </strong>
  Develops own and the team&rsquo;s expertise to effectively meet client needs by problem solving distinctive solutions
 </p>
 <p>
  <strong>
   Unmatched Teams:
  </strong>
  Shares subject matter expertise freely with other team members
 </p>
 <p>
  <strong>
   Business Results:
  </strong>
  Promotes opportunities for cost savings, productivity improvement and revenue generation
 </p>
 <p>
  <strong>
   Innovation:
  </strong>
  Understands and implements best practices to meet client needs
 </p>
 <p>
  <strong>
   Values:
  </strong>
  Produces quality work and strives for excellence in all responsibilities; is always respectful and trustworthy; is trusting of others
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Aon
  </strong>
 </p>
 <p>
  Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 65,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world&rsquo;s best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources
 </p>
</div>


Senior Associate Consultant

CCL Global

<div>
 <p>
  CCL Arabian Solutions (part of the CCL Global group) are working with an International Consultancy to recruit a PMO Manager to head up a new Water treatment project based in in Riyadh; KSA.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the senior-most Consultant representative you will be responsible for directing, coordinating, and supervising the entire Water Management Office (WMO) team on this major program of works. This role ensures that all TSE-related planning, operations, engineering oversight, asset management, governance, and compliance activities are executed in full alignment with their clients governance frameworks, PMO processes, and strategic objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The WMO Representative acts as the primary interface between the Consultant, the PMO Water Management Director, project departments, external authorities, contractors, and service providers. This role ensures coherent management of the Riyadh TSE system, strategic decision-making, coordinated delivery of Long-Term Planning, Daily O&amp;M Oversight, Governance &amp; Compliance and continuous performance monitoring consistent with international and national standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership, Governance &amp; Strategic Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Provide overall leadership to the WMO team and ensure full alignment with project strategic objectives.
  </li>
  <li>
   Oversee the execution of Long-Term Planning,Daily O&amp;M Oversight, and Governance &amp; Compliance.
  </li>
  <li>
   Establish lines of communication and coordination with PMO WaterManagement Director, RCRC stakeholders, contractors, and consultants.
  </li>
  <li>
   Ensure full adherenceto RCRC policies,workflows, procedural controls,and reporting protocols.
  </li>
  <li>
   Supervise the WMO team&rsquo;s performance, productivity, and resourceallocation across all
  </li>
  <li>
   functional domains.
  </li>
  <li>
   Provide senior-level advice on asset lifecycle strategy,system expansion, TSE optimization, and sustainability objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical &amp; Operational Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Lead and validatelong-term TSE demand planning, hydraulicmodelling reviews, and engineering analyses performed by the WMO technical specialists.
  </li>
  <li>
   Ensure the propersupervision of TSE O&amp;M Contractors, including compliance with
  </li>
  <li>
   SLAs, KPIs, safetystandards, and technical procedures.
  </li>
  <li>
   Direct the resolution of engineering challenges affecting TSE assets,pumping stations, transmission pipelines, reservoirs, and control systems.
  </li>
  <li>
   Provide senior oversighton SCADA integration, digital systems, cybersecurity requirements, and operational readiness.
  </li>
  <li>
   Ensure engineering decisionsand operational recommendations maintain system
  </li>
  <li>
   reliability, safety, and performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance, Reporting&amp; Documentation:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all TSE-related activities comply with project governance requirements and PMO processes.
  </li>
  <li>
   Approve and submitWeekly, Monthly, and Quarterly WMO progress reports.
  </li>
  <li>
   Approve the IPC for the TSE Operation contractors.
  </li>
  <li>
   Oversee preparation of the AnnualWork Plan, budgets,variance reports, and rolling forecasts.
  </li>
  <li>
   Ensure documentation control,QA/QC reviews, and traceability of all technical,
  </li>
  <li>
   contractual, and governance documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Coordination &amp; External Interface:
  </strong>
 </p>
 <ul>
  <li>
   Chair weekly, monthlycoordination meetings with TSE O&amp;Mcontractors, consultants, and technical partners.
  </li>
  <li>
   Interface with externalauthorities (NWC, MEWA, SEC, Amana,SWCC, and end users).
  </li>
  <li>
   Lead discussions on system constraints, operational incidents, shutdowns, and inter-agency dependencies.
  </li>
  <li>
   Resolve conflicts, facilitate approvals, remove bottlenecks, and elevate decisions requiring PMO or RCRC leadership input.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Contractual &amp; Administrative Leadership:
  </strong>
 </p>
 <ul>
  <li>
   Issue site instructions, certificate recommendations, and non-binding technicaldirectives.
  </li>
  <li>
   Support procurement and evaluation of TSE-related contractors and service providers.
  </li>
  <li>
   Monitor contractual compliance, variations, payment certificates, and performance claims.
  </li>
  <li>
   Ensure the team maintains accurateregisters for legal compliance, procurement, and authority interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Risk, Safety &amp; Quality Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all WMO activities complywith QHSE guidelines and Saudi regulatory requirements.
  </li>
  <li>
   Oversee risk assessments, emergency response planning, and mitigation strategies.
  </li>
  <li>
   Approve corrective actionsfor safety incidents, asset failures, engineering anomalies, and system disruptions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp;Experience
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in Engineering, Water Management, Asset Management, or related discipline.
  </li>
  <li>
   15+ years in water infrastructure planning, TSE/wastewater systems,asset
  </li>
  <li>
   management, or utilityoperations.
  </li>
  <li>
   Proven experience leadingmultidisciplinary teams.
  </li>
  <li>
   Strong background in asset lifecycle planning, hydraulic systems,SCADA governance.
  </li>
  <li>
   Preferred certification: IAM or equivalent.
  </li>
  <li>
   Strong communication, leadership, and stakeholder management skills.
  </li>
  <li>
   English language: Full Professional Proficiency; Arabic is an advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies &amp; Behavioral Attributes
  </strong>
 </p>
 <ul>
  <li>
   Strategic thinker with ability to implement operational programs.
  </li>
  <li>
   Excellent interpersonal and stakeholder coordination skills.
  </li>
  <li>
   Strong analytical and decision-making ability.
  </li>
  <li>
   High ethical standardsand professionalism.
  </li>
  <li>
   Adaptability to evolvingprogram needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Deliverables &amp; Performance Indicators
  </strong>
 </p>
 <ul>
  <li>
   Weekly, Monthly, and Quarterly WMO progress reports.
  </li>
  <li>
   Annual Work Plan, budgets, KPI dashboards.
  </li>
  <li>
   Compliance reports, governance documentation.
  </li>
  <li>
   Oversight of all Task deliverables.
  </li>
 </ul>
 <p>
 </p>
</div>


PMO Manager

<div>
 <strong>
  Introduction
  <br/>
  <br/>
 </strong>
 IBM Cyber Threat Management takes a holistic approach to building and operating cyber security and response solutions and capabilities that support the cyber threat management and regulatory compliance needs of the world&rsquo;s largest enterprises. Our team combines robust methodologies for security intelligence and operations with industry-experienced consultants and market-leading technology.
 <br/>
 <br/>
 <strong>
  Your Role And Responsibilities
  <br/>
  <br/>
 </strong>
 The Senior Managing Security Consultant will take direction from the CTM leader and work directly with the client to ensure the security solutions are implemented or improved according to the client's business requirements. He will work to develop solutions and capabilities to identify, analyze, and respond to cyber attacks, violations, and abuse within the client environment. He will help in business development, building proposals, and meeting clients.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the day-to-day interactions with various business groups, executive management, and other key business stake-holders.
  </li>
  <li>
   Manage or lead the day-to-day operations of a cyber-defense capability on behalf of the client (if needed/required).
  </li>
  <li>
   Develop solution processes, procedures, and information workflows.
  </li>
  <li>
   Develop threat models
  </li>
  <li>
   Develop business lead use cases and correlations rules
  </li>
  <li>
   Assist the client and consultant team as needed to ensure all aspects of the project are completed on-time.
  </li>
  <li>
   Establish and manage project plans for the engagements.
  </li>
  <li>
   Communicate on a regular basis with the client and with IBM leadership team regarding the overall progress of the project, current challenges, risks, and other information that may impact the project
  </li>
  <li>
   Manage engagement risk and define deliverable content.
  </li>
  <li>
   Assist with team selection (recruiting, interviewing, etc).
  </li>
  <li>
   Manage skill development, training, and career progression of client solution staff (if needed).
  </li>
  <li>
   Develop client solution staffing schedules and training plans.
  </li>
  <li>
   Serve as the primary IBM approver for solution processes, procedures, and information workflows for the engagement.
  </li>
  <li>
   Engages in peer-to-peer dialogue with clients about their industry and their situation
  </li>
  <li>
   Opens new discussions and builds new opportunities with clients
  </li>
  <li>
   Builds strong rapport with clients creating respect and trust
  </li>
  <li>
   Opens new relationship opportunities within the client environment
  </li>
  <li>
   Understands how to construct and gain agreement for business cases
  </li>
  <li>
   Selects appropriate tools available to develop and validate business cases
  </li>
  <li>
   Shapes and influences client attitudes to outcomes and key benefits for both the client and IBM
  </li>
  <li>
   Plan and lead delivery of workshops and facilitated client events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Technical And Professional Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   12+ years working within the information security field, with emphasis on security operations, incident management, intrusion detection and analysis, firewall deployment, compliance efforts, and security event analysis.
  </li>
  <li>
   5+ years experience in managing clients&rsquo; relationship, performing presentation and building propossals
  </li>
  <li>
   6+ years experience leading a security operations center team to quickly and completely solve business problems
  </li>
  <li>
   Experience in designing and building security or network operations centers
  </li>
  <li>
   Experience designing, implementing and managing (processes, technology, governance model, people)
  </li>
  <li>
   Incident management process development and/or incident management experience
  </li>
  <li>
   Ability to train level 1 and level 2 security operations center analysts/engineers
  </li>
  <li>
   Great customer service skills
  </li>
  <li>
   Strong communication and presentation skills
  </li>
  <li>
   Advanced technical writing skills
  </li>
  <li>
   Strong analytical skills
  </li>
  <li>
   Good project management skills
  </li>
  <li>
   Product knowledge of SIEM: PAN XSIAM, Splunk, MSFT Sentinel.
  </li>
  <li>
   Depth of Knowledge in Threat modeling, Use Cases and response runbooks (A Must)
  </li>
  <li>
   Experience in building Threat Intelligence and Threat Hunting capabilities
  </li>
  <li>
   Experience with log management or security information management tools
  </li>
  <li>
   Experience with Security Assessment tools (NMAP, Nessus, Metasploit, Netcat)
  </li>
  <li>
   Comfortable working in a project based / client serving model
  </li>
  <li>
   Drive client pursuits and engage in complex deals
  </li>
  <li>
   Ability to work with global and diverse teams in a dynamic environment
  </li>
  <li>
   Professional certifications to include CISSP, SANS GCIA, GMON, Cloud certifications are a plus (i.e. AWS)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Technical And Professional Experience
  <br/>
  <br/>
 </strong>
 <em>
  Language - English
 </em>
</div>


Senior Managing Consultant - Cyber Threat Management Consultant

Explore 735+ Senior solutions consultant in Riyadh this April. Find roles across top companies and apply now to boost your career.