senior technical program manager

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Join AWS as a Technical Program Manager and scale the design system that powers customer experiences across AWS digital properties. In this role, you'll connect product, engineering, design, and partner teams across the organization, driving alignment to deliver experiences that millions of AWS customers use daily.<br>
<br>
Design systems sit at the intersection of design, engineering, and product, which means navigating multiple stakeholders, competing priorities, and complex dependencies. You'll bring it all together by working closely with engineers to drive features to completion, building the processes and mechanisms that enable the team to scale, and communicating the impact of what we're building to the broader organization.<br>
<br>
We're seeking someone who influences without authority and navigates complex organizational dynamics. You'll align stakeholders across multiple teams, manage dependencies that span organizations, and build consensus among groups with different priorities.<br>
<br>
Key job responsibilities<br>
Partner with engineering to drive features to completion, removing blockers and ensuring timely delivery<br>
Dive deep into technical implementations to understand constraints and drive clarity with engineering and product teams<br>
Establish scalable mechanisms and processes that enable the team to operate efficiently as it grows<br>
Own communications about the team's work, from release notes to leadership updates to organizational announcements<br>
Drive cross-functional alignment and facilitate decision-making among stakeholders with competing priorities<br>
Serve as the primary coordinator between design system consumers and contributors, building relationships that drive adoption<br>
Lead cross-organizational initiatives, managing dependencies and driving consensus across team boundaries<br>
Identify and mitigate risks through proactive stakeholder engagement and transparent communication<br>
<br>
About the team<br>
We build and maintain the design systems and platforms that power AWS Marketing's digital presence, serving millions of customers worldwide. We also support key events and experiences across the organization. The team is composed of front-end engineers, QA engineers, and design technologists, and we work closely with product and design partners in the same organization. We're constantly learning and experimenting with new technologies to bring the latest and greatest to customers. We value speed, autonomy, delivery, and delightful customer experiences.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of technical product or program management experience</li><li>2+ years of software development experience</li><li>3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience</li><li>Experience managing programs across cross functional teams, building processes and coordinating release schedules</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of working directly with engineering teams experience</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li><li>Experience working with design systems, component libraries, or front-end platform teams</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 139,900.00 - 189,200.00 USD annually<br>
USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually</div><p></p>

Technical Program Manager, AWS Marketing Demand Services

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
We are seeking a Technical Program Manager to lead robot quality assurance and software user experience, serving as a critical bridge between engineering, product, and the people who will ultimately use our robots. In this role, you will be responsible for validating new features, surfacing regressions, and ensuring our robots are consistently providing the best user experience across a wide range of capabilities through rigorous testing, user studies and demonstrations.
<br>
<br>
You will operate at the intersection of robotics, QA, and customer engagement&mdash;running structured test protocols, conducting live demonstrations, supporting user studies, and feeding firsthand observations back into the development cycle. Your work will directly shape how we ship new capabilities, how reliably they perform, and how compelling they are to customers and partners.
<br>
<br>
This role requires both strong technical fluency and outstanding interpersonal presence. The ideal candidate is comfortable debugging a robot one hour and presenting to a group of test users the next, cultivating a sharp eye for performant robot behavior, and building the evaluation rigor that turns subjective judgment into consistent, actionable signal.
<br>
<br>
Key job responsibilities<br>
<ul><li>Own and execute the robot software QA program, running structured tests across mapping and navigation, autonomy, teleoperation, conversational interfaces, and other services to validate new features and catch regressions
</li><li>Develop, maintain, and expand our test suite in lockstep with developers, ensuring new features ship with appropriate coverage and that human-performed tests are evaluated with consistency and rigor
</li></ul>- Lead customer- and partner-facing studies to validate the demonstrations of our robot, operating independently and representing the product, company vision, and value proposition in a professional, personable, and accurate manner
<br>
<ul><li>Support and help run user studies, capturing structured observations of how people interact with the robot and translating those findings into engineering and product signal
</li><li>Debug and triage robot issues in the field to keep demos running smoothly, resolving simple problems on the spot while clearly escalating deeper issues back to engineering
</li><li>Partner with developers to design new test and study scenarios as capabilities come online, and convert demo-worthy behaviors into comprehensive end-to-end tests and targeted canary tests
</li><li>Serve as a high-signal feedback loop to engineering on robot performance, failure modes, and potential new features that would strengthen our demo narrative and customer-facing capabilities
</li><li>Identify manual tests and evaluations that are ripe for automation, and drive the work to get them there
</li><li>Cultivate and promote a shared standard for what &ldquo;good&rdquo; robot behavior looks like, so evaluations remain consistent across people, time, and product surface</li></ul><br>
About the team<br>
Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces.
<br>
We believe that future won&rsquo;t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We&rsquo;re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products.
<br>
Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We&rsquo;re building robots that feel responsive, expressive, and genuinely useful.
<br>
At Fauna, you&rsquo;ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It&rsquo;s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build.
<br>
If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we&rsquo;re interested in hearing from you.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of technical program management experience</li><li>2+ years of software development experience</li><li>Experience managing programs across cross-functional teams, building processes and coordinating release schedules</li><li>Experience presenting to both technical and non-technical executive audiences</li><li>2+ years of experience in QA, test engineering, or hands-on work with complex hardware/software systems</li><li>Working familiarity with Unix/Linux systems (shell, SSH, reading logs, basic scripting)</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience communicating and delivering presentations to customers, stakeholders, and/or teammates</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience troubleshooting and debugging technical systems</li><li>Experience with ROS or other robotics-adjacent software frameworks</li><li>Experience working with robotics platforms</li><li>Experience developing and scaling test programs for robotics, autonomous systems, or other complex cyber-physical products</li><li>Familiarity with user experience study or demonstration design</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 139,900.00 - 189,200.00 USD annually</div><p></p>

Technical Program Manager, Testing and User Experience, Fauna

T-Mobile

<div><p>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That&rsquo;s how we&rsquo;re UNSTOPPABLE for our employees!</p><p></p>
We are adding a Senior Product Manager to lead the vision and growth of our SSP product line on the programmatic digital-out-of-home (DOOH) marketplace. You'll collaborate with a team that develops solutions to enhance the experience for media owners on our platform, and allows publishers to power their network and grow programmatic revenue.
<br>
<br>
You'll work closely with engineers to guide products from conception to launch, and sit at the intersection of business and technology by working with multiple teams and contributors. Our Product team takes an iterative and data-driven approach to product development, breaking down problems into steps that drive swift product releases and deliver clear value to our customers. Your work directly impacts the organization by driving product innovation, operational efficiency, and improving customer experiences through effective product management.<p></p><p><b>
Job Responsibilities</b>:</p><ul><li>
Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs.</li><li>
Conduct market and customer research to find opportunities and strategize the product roadmap.</li><li>
Collaborate with development teams to achieve technical deliveries and product releases.</li><li>
Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes.</li><li>
Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.</li><li>
Develop positive working relationships with internal teams including engineering, marketing, sales, client success, etc.</li></ul><p><b><br>
Education and Work Experience</b>:</p><ul><li>
Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)</li><li>
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)</li><li>
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. (Preferred)</li><li>
7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)</li></ul><p><b><br>
Knowledge, Skills and Abilities</b>:</p><ul><li>
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)</li><li>
Strong requirements elicitation, and proven skills to write concisely and clearly for different audiences. (Required)</li><li>
Agile Project Management experience with Agile backlog/project management tools. (Required)</li><li>
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories. (Required)</li><li>
Ability to lead and drive the product lifecycle by delivering large and complex business/technology initiatives. (Required)</li><li>
Ability to effectively and efficiently communicate and present technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)</li><li>
Solid understanding of platform technologies and components such as security, performance, optimization, API integration. (Required)</li><li>
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)</li></ul><p><b><br>
Licenses and Certifications</b>:</p><ul><li>
Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)</li><li>
Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)</li></ul><p></p><ul><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul><p><b><br>
Travel</b>:<br>
Travel Required (Yes/No): No<br>
<br>
<b>DOT Regulated</b>:<br>
DOT Regulated Position (Yes/No): No<br>
Safety Sensitive Position (Yes/No): No</p><br>
<p></p>
Base Pay Range: $130,900 - $236,200<p></p>
Corporate Bonus Target: 20%<p></p><p>
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate&rsquo;s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.</p><p></p>
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee&rsquo;s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.<p></p><p>
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&amp;D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service &amp; home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile&rsquo;s amazing benefits, check out <i>www.t-mobilebenefits.com</i><i>.</i></p><p></p><p>
Never stop growing!<br>
As part of the T-Mobile team, you know the Un-carrier doesn&rsquo;t have a corporate ladder&ndash;it&rsquo;s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it&rsquo;s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you&rsquo;re living our values while investing in your career growth&ndash;and we applaud it. You&rsquo;re unstoppable!<br>
<br>
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.<br>
<br>
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.</p></div>

Senior Product Manager, Technical

American Express

<div><p>The Strategic Workforce Planning (SWP) team within the Technology Business Enablement (TBE) organization helps American Express align its technology workforce with enterprise needs. The team serves as a strategic advisory partner to senior technology leadership providing Enterprise Technology Services (ETS), ensuring the right talent is available at the right place, time and within optimized global cost structure to support technology portfolio demand. SWP collaborates with ETS Portfolio, ETS Finance, Talent Acquisitions, Global Real Estate, Technology Vendor Management and other enterprise partners to deliver forward-looking, data-driven insights on workforce planning, organizational design, and location strategy - enabling coordinated decisions that support scalable growth and long-term business outcomes
</p><p>The Sr. Manager, Tech Strategy &ndash; AI of SWP Team will play a key role in consulting ETS orgs and CIO on impact of AI on future of work while closely collaborating with internal ETS partners to drive enablement and validation</p></div><p></p>
<br><div><ul><li>MBA or equivalent qualification preferred; Bachelor&rsquo;s degree in Business, Computer Science, Engineering, Data Science, or a related field considered as an advantageous
</li><li>Background in management consulting or internal consulting, with experience delivering initiatives across technology strategy domains such as AI Advisory and Enablement, Tech M&amp;A, CIO Advisory, Digital Transformation, Technology Value Creation, Emerging and Future Technologies, and Portfolio Rationalization
</li><li>Preferred experience across AI/ML strategy, product management, technology strategy, strategic workforce planning, people analytics, and/or talent management initiatives
</li><li>Demonstrated ability to analyze complex technology and industry trends and translate insights into clear, actionable strategies
</li><li>Demonstrated experience developing AI or emerging technology roadmaps, translating strategic vision into actionable implementation plans
</li><li>Proven ability to build business cases, define use cases, and evaluate ROI for AI or advanced analytics initiatives
</li><li>Strong understanding of AI/ML concepts, including generative AI, automation, predictive analytics, and enterprise AI platforms (technical depth not required, but strong working knowledge expected)
</li><li>Program management experience leading end-to-end strategic initiatives across key business verticals preferred
</li><li>Strong hands-on familiarity with AI-powered research and productivity tools, with demonstrated ability to integrate AI into day-to-day workflows and strategic problem-solving
</li><li>Preferred familiarity with AI governance, responsible AI frameworks, and data privacy considerations
</li><li>Demonstrated strengths in relationship building, customer-centric design, customer journey mapping, and external benchmarking
</li><li>Preferred experience collaborating with external vendors, startups, and industry innovators to evaluate disruptive technologies and assess their applicability within the payments ecosystem
</li><li>Preferred experience supporting business-critical, cross-functional initiatives to assess and integrate technology strategy within broader enterprise objectives
</li></ul><p>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions</p></div>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit out Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Senior Manager, Tech Strategy - AI, Technology Business Enablement

<div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
</p><p>Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&amp;L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.
</p><p>The objective of the GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
</p><p>GCS is looking for a Senior Manager - Control Management - RCSA focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
</p><p><b>The Senior Manager - Control Management - RCSA will:
</b></p><ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners)
</li><li>Build and scale RCSA reporting and metrics capabilities by defining actionable KPIs/KRIs and embedding standardized, insight-driven outputs into the operating model to improve visibility, consistency, and enable proactive risk management
</li><li>Facilitate BUs in their risk assessments performance (e.g. Risk Control Self Assessment (RCSA)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic RCSA reviews and update assessment criteria to align with regulatory updates)
</li><li>Drive the build-out of a scalable RCSA governance framework, translating industry best practices into practical standards and evolving operating models to improve consistency, reduce rework, and enable higher-quality risk identification
</li><li>Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making
</li><li>Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
</li><li>Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
</li><li>Champion risk management practices within the business
</li><li>Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring
</li><li>Develop risk profiles and maintain an updated risk register(s)
</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
</li></ul><p><b>Required Qualifications:
</b></p><ul><li>5+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
</li><li>Understanding of critical operational risk management lifecycle activities
</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
</li><li>Experience within financial services industry
</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
</li></ul><p><b>Preferred Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
</li><li>Experience in at least one of the following:
</li><li>Providing identification of operational risks throughout business processes and systems
</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
</li><li>Enhancing risk assessments and associated methodologies
</li><li>Leading independent control monitoring, including identification of control improvements
</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
</li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes<br>
<li>
</li></ul><p></p><p>ORMCM</p></div>
<br><div><p>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
</p><p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
</p><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
</p><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
</p><p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
</p><p>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster</p></div><p></p>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>

Senior Manager - RCSA Program Management

NATIONMIND LLC

<div><div><div>About NationMind LLC:<br>
<br>
NationMind LLC is a technology consulting firm focused on Technical Engineering, software development, technicians, QA testing and services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for <b>Project/Program Manager</b> to join our growing team.<br>
<br>
<b>Project/Program Manager</b>
</div><div><b>Location:</b> New York City (onsite)</div>
<div><b>Duration:</b> 6 Months<br>
<br>
<b>Required All 4 Certifications(Active)</b>
</div><ul><li>PMP</li></ul>
<ul><li>Agile</li></ul>
<ul><li>CSM</li></ul>
<ul><li>ITIL Foundation</li></ul>
<div></div>
<div><b>Description</b></div>
<ul><li>The Technology Program Manager Consultant position will be instrumental in leading in the execution and delivery of large-scale complex, cross-domain technology initiatives within the Enterprise Strategy &amp; Architecture (ESA) division.</li></ul>
<ul><li>The ideal candidate brings a combination of strong technical understanding, disciplined program governance, and the ability to operate effectively within a complex, public sector environment.</li></ul>
<ul><li>This role blends strategic oversight and program management expertise that will work closely with architecture teams across Enterprise Architecture, Cloud, Platform, Data &amp; AI, Application, and Network domains, as well as key IT functions including Capital Projects, Operational Technology, Infrastructure &amp; Operations, Product, and Cybersecurity.</li></ul>
<ul><li>A major focus of the role is developing, expanding, and maintaining an executive dashboards and performance metrics profile that provide visibility into employee bandwidth, resource allocation, and project health.</li></ul>
<ul><li>The Manager synthesizes complex data into actionable insights and executive summaries that inform leadership decisions, drive operational efficiency, and support long-term strategic planning.</li></ul>
<ul><li>The position ensures cohesive delivery across interconnected technology domains and alignment between technology solutions and business objectives.</li></ul>
<div><b>Key Responsibilities</b></div>
<ul><li>Collaborate with senior leadership including CTO, DCTO&rsquo;s offices, Directors, and program stakeholders across a highly matrixed organizational structure.</li></ul>
<ul><li>Develop high-quality executive Power BI dashboards scorecards, and performance metrics to support leadership oversight, resource planning, and operational decision making.</li></ul>
<ul><li>Build, refine, and present executive level presentations summarizing program status, risks, financials, and strategic impacts.</li></ul>
<ul><li>Prepare detailed metrics and analysis of dashboard and formulate into executive summary and concise detail.</li></ul>
<ul><li>Track KPIs and present progress to executive leadership.</li></ul>
<ul><li>Ensure solutions align with architecture standards.</li></ul>
<ul><li>Conduct capacity planning and resource forecasting analysis.</li></ul>
<ul><li>Identify system inefficiencies and outline reengineering efforts.</li></ul>
<ul><li>Communicate effectively with all stakeholders.</li></ul>
<ul><li>Coordinate with enterprise architecture, product divisions, infrastructure teams, cybersecurity, and operational departments to ensure program alignment with IT standards.</li></ul>
<ul><li>Assist in the development of the ESA&rsquo;s strategic technology roadmap.</li></ul>
<ul><li>Identify and assist to mitigate risks.</li></ul>
<ul><li>Drive continuous improvement and innovation across systems.</li></ul>
<ul><li>Assist to highlight team priorities and resource supply/demand.</li></ul>
<ul><li>Address workload and performance issues.</li></ul>
<ul><li>Escalate unresolved issues appropriately.</li></ul>
<ul><li>Perform other duties as assigned.</li></ul>
<ul><li>Proven expertise across Cloud, Data &amp; AI, Network, Applications, and Enterprise Architecture.</li></ul>
<ul><li>Advanced proficiency in Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint).</li></ul>
<ul><li>Power BI experience includes dashboard creation, KPI design, and data analysis.</li></ul>
<ul><li>Hands on experience with Jira and ServiceNow for project tracking and portfolio reporting.</li></ul>
<ul><li>Exceptional communication skills with ability to deliver executive-level insights.</li></ul></div></div>

Project/Program Manager

Next Generation Inc. (NGI)

<p></p><div><p><b>Job Summary:
</b></p><ul><li>Next Generation Inc. is seeking a Technology Program Manager Consultant to support a large-scale public sector transportation client within its Enterprise Strategy &amp; Architecture (ESA) division.</li><li>
This will be a 6 month+ contract, that will be an ONSITE role, in New York City.</li><li>
This role is critical in driving the execution and delivery of complex, cross-domain technology initiatives aligned with enterprise-wide strategic objectives. The ideal candidate will bring a blend of technical depth, program governance expertise, and executive communication skills, operating effectively within a highly matrixed environment.</li><li>
The consultant will partner closely with Enterprise Architecture, Cloud, Data &amp; AI, Platform, Network, and Application teams, while interfacing with senior leadership to ensure alignment between technology investments and business priorities.</li></ul><p></p>
<p><b>
Job Responsibilities:</b></p>
<ul><li>Partner with senior leadership including CTO, Deputy CTO offices, Directors, and cross-functional stakeholders</li><li>
Lead execution of large-scale, enterprise technology programs across multiple domains</li><li>
Develop and maintain executive dashboards (Power BI), scorecards, and KPI frameworks for leadership visibility</li><li>
Synthesize complex program data into executive summaries and actionable insights</li><li>
Build and deliver executive-level presentations covering program status, risks, financials, and strategic impact</li><li>
Track and report on KPIs, project health, and resource allocation</li><li>
Conduct capacity planning and resource forecasting</li><li>
Ensure alignment with enterprise architecture standards and IT governance frameworks</li><li>
Identify system inefficiencies and drive process improvement and reengineering initiatives</li><li>
Collaborate across Enterprise Architecture, Infrastructure, Cybersecurity, Product, and Operations teams</li><li>
Support development of the Enterprise Strategy &amp; Architecture technology roadmap</li><li>
Proactively identify, assess, and mitigate program risks</li><li>
Drive continuous improvement and innovation across technology programs</li><li>
Manage workload prioritization and resource supply/demand planning</li><li>
Escalate risks and issues to appropriate leadership channels</li></ul><p></p>
<p><b>
Required Qualifications:</b></p>
<ul><li>PMP Certification &ndash; Required</li><li>
Agile Certification &ndash; Required</li><li>
Certified Scrum Master (CSM) &ndash; Required</li><li>
Proven experience managing enterprise-level, cross-domain technology programs</li><li>
Strong expertise across:</li><li>
Cloud Technologies</li><li>
Data &amp; AI</li><li>
Network Infrastructure</li><li>
Applications</li><li>
Enterprise Architecture</li><li>
Advanced proficiency with:</li><li>
Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint)</li><li>
Power BI (dashboard development, KPI design, data analytics)</li><li>
Jira and ServiceNow (project tracking and portfolio reporting)</li><li>
Exceptional communication skills with the ability to deliver executive-level insights and presentations</li></ul><p></p>
<p><b>
Preferred Qualifications:</b></p>
<ul><li>ITIL Foundation Certification</li><li>
Experience working within public sector or highly regulated environments</li><li>
Demonstrated ability to operate within large, matrixed organizations</li></ul><p></p>
<p><b>
Job Benefits:</b></p>
<ul><li>
Competitive pay rate range of between $120 and $130 an hour</li></ul></div>

Technology Program Manager Consultant - ONSITE - New York City - 6 Months

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