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front desk supervisor

service desk agent tier 2

Datawiz Corporation (a GTSC Company)

<div>
 
 Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2.
 
 
 
 
 ~~~ Position contingent upon contract award ~~~
 
 
 
 
 Multiple positions available.
 
 
 
 
 Location: Washington, DC
 
 ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 
 
 
 Datawiz Company Description
 
 
 
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 
 
 
 Job Description
 
 
 
 The Tier 2 Service Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration, and asset lifecycle coordination.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures.
 </li>
 <li>
 Log and manage service tickets in the ITSM platform.
 </li>
 <li>
 Provide high-level technical support to end users.
 </li>
 <li>
 Deliver onsite and virtual support for mobile devices, software configuration, and troubleshooting.
 </li>
 <li>
 Diagnose advanced workstation and application issues.
 </li>
 <li>
 Perform system imaging and device configuration.
 </li>
 <li>
 Support Microsoft 365 and enterprise applications.
 </li>
 <li>
 Provide onsite hardware installation and replacement support.
 </li>
 <li>
 Perform user data migration tasks upon request ensuring data integrity and security.
 </li>
 <li>
 Perform mobile device and endpoint management console support
 </li>
 <li>
 Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
 </li>
 <li>
 Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed.
 </li>
 <li>
 Maintain asset documentation and reconciliation records.
 </li>
 <li>
 Coordinate device returns and secure sanitization workflows.
 </li>
 <li>
 Support nationwide field dispatch within defined response timelines.
 </li>
 <li>
 Support development and updates of technical documentation
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Five (5) years supporting Windows and macOS.
 </li>
 <li>
 Five (5) years Active Directory administration.
 </li>
 <li>
 Three (3) years secure remote troubleshooting.
 </li>
 <li>
 Experience supporting endpoint lifecycle processes.
 </li>
 <li>
 Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf
 </li>
 <li>
 Experience with PowerShell and Power BI
 </li>
 <li>
 Ability to work onsite in Washington, DC.
 </li>
 <li>
 Ability to lift up to 50 pounds when supporting onsite hardware needs.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 ITIL Foundation certification.
 </li>
 <li>
 Experience supporting large distributed enterprise environments.
 </li>
 <li>
 Experience supporting transition or surge operations.
 
 
 </li>
 </ul>
 
 Background Investigation Requirements
 
 
 
 <ul>
 <li>
 Must be a U.S. Citizen.
 </li>
 <li>
 Must be eligible to obtain and maintain a Public Trust clearance.
 </li>
 <li>
 Must successfully complete required background investigation and security training.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Health Savings Account
 </li>
 <li>
 Life and AD&amp;D
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Long-Term Disability
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 
 
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 
 . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
 
 
 
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>

Service Desk Agent – Tier 2

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 
 
 
 In This Role You Can Expect To
 
 
 
 <ul>
 <li>
 Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
 </li>
 <li>
 Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
 </li>
 <li>
 Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
 </li>
 <li>
 Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
 </li>
 <li>
 Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
 </li>
 <li>
 Support wired, wireless, VPN, and remote connectivity issues.
 </li>
 <li>
 Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
 </li>
 <li>
 Install and configure workstation hardware, operating systems, and approved software.
 </li>
 <li>
 Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
 </li>
 <li>
 Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
 </li>
 <li>
 Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 </li>
 <li>
 Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
 </li>
 <li>
 CompTIA Security+, CompTIA A+, or equivalent certification.
 </li>
 <li>
 At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
 </li>
 <li>
 Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
 </li>
 <li>
 Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Familiarity with VPN, remote access technologies, and mobile device management platforms.
 </li>
 <li>
 Experience supporting conference room technology or VTC systems.
 </li>
 <li>
 Knowledge of IT asset management and device lifecycle processes.
 
 
 </li>
 </ul>
 
 About Connsci
 
 
 
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 
 
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
 </li>
 <li>
 Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
 </li>
 <li>
 Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
 
 
 </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 
 
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 
 
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
 
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 
 
 Salary: $55000 - $68000 per year
</div>

IT Help Desk Technician (Clearance Required)

<div>
 
 Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 1 Lead
 
 
 
 
 ~~~ Position contingent upon contract award ~~~
 
 
 
 
 Multiple positions available.
 
 
 
 
 Location:
 
 Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 
 
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 
 
 
 Job Description
 
 
 
 The Service Desk Tier 1 Lead supervises frontline Service Desk operations supporting a large, distributed Government enterprise environment. This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead 24/7 Tier 1 Service Desk operations in a hybrid onsite/remote environment.
 </li>
 <li>
 Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards.
 </li>
 <li>
 Oversee first call resolution (FCR) performance and ensure proper escalation to Tier 2 and Tier 3.
 </li>
 <li>
 Supervise troubleshooting for:
 </li>
 <ul>
 <li>
 Windows and macOS operating systems
 </li>
 <li>
 Microsoft 365 applications (Outlook, Teams, SharePoint, Exchange Online)
 </li>
 <li>
 Mobile devices (iOS and Android)
 </li>
 <li>
 Secure remote connectivity tools and multi-factor authentication
 </li>
 </ul>
 <li>
 Oversee account provisioning, password resets, and access administration.
 </li>
 <li>
 Ensure accurate ticket logging and documentation within the Government-approved ITSM platform (Helix).
 </li>
 <li>
 Coordinate with endpoint management teams on device configuration, patching, and mobile device management platforms.
 </li>
 <li>
 Support administrative asset management functions including:
 </li>
 <ul>
 <li>
 Equipment tracking and inventory updates
 </li>
 <li>
 Chain-of-custody documentation
 </li>
 <li>
 Device imaging coordination
 </li>
 <li>
 Hardware refresh and replacement workflows
 </li>
 </ul>
 <li>
 Ensure compliance with Government security policies, encryption standards, and data protection requirements.
 </li>
 <li>
 Support surge staffing and transition operations during high-volume periods.
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable).
 </li>
 <li>
 Minimum three (3) years supporting Windows, macOS, Microsoft 365, and mobile platforms.
 </li>
 <li>
 Experience in structured incident management environments with defined SLA requirements.
 </li>
 <li>
 Active Directory account administration experience.
 </li>
 <li>
 Experience supporting secure remote connectivity tools.
 </li>
 <li>
 Familiarity with mobile device management platforms (Intune, Workspace ONE, JAMF, ABM).
 </li>
 <li>
 Experience supporting inventory tracking or device lifecycle processes.
 </li>
 <li>
 Ability to work onsite in Washington, DC.
 </li>
 <li>
 Ability to lift up to 50 pounds when supporting onsite hardware needs.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 ITIL Foundation certification.
 </li>
 <li>
 M365 certification.
 </li>
 <li>
 Experience supporting large distributed enterprise environments.
 </li>
 <li>
 Experience supporting transition or surge operations.
 
 
 </li>
 </ul>
 
 Background Investigation Requirements
 
 
 
 <ul>
 <li>
 Must be a U.S. Citizen.
 </li>
 <li>
 Must be eligible to obtain and maintain a Public Trust clearance.
 </li>
 <li>
 Must successfully complete required background investigation and security training prior to start.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Health Savings Account
 </li>
 <li>
 Life and AD&amp;D
 </li>
 <li>
 Short-Term Disability
 </li>
 <li>
 Long-Term Disability
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Assistance
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 
 
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 
 . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
 
 
 
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 
 
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>

Service Desk Tier 1 Lead

EOS Hospitality

<div><h4 class="jobSectionHeader">Description</h4>
Job Description
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:<ul>
<li>
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her</li>
<li>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards</li>
<li>Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries</li>
<li>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li>
<li>Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li>
<li>Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction</li>
<li>Receive, input, retrieve and relay messages to guests</li>
</ul>
Qualifications and Requirements<ul>
<li>
High School Diploma or equivalent.</li>
<li>Customer Service experience required preferably in hospitality</li>
<li>Hilton systems preferred but not excluding</li>
<li>Ability to speak, read, and write fluent English; other languages beneficial.</li>
<li>Standing up for long periods of time required.</li>
<li>Carrying, lifting or pulling items weighing up to 50 pounds.</li>
<li>Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays.</li>
</ul>
Benefits
We are looking to hire the most highly qualified people and provide a competitive benefits package which include:<ul>
<li>
Paid Parental Leave</li>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Vacation, Sick and Holiday Pay</li>
<li>Company Basic Life Insurance</li>
<li>Company paid Accidental Death &amp; Dismemberment</li>
<li>Company paid Short Term Disability</li>
<li>Company paid Long term Disability</li>
<li>401k Retirement Plan</li>
</ul>
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Front Office Agent

Red Stone Properties

<div>Maintenance Lead &ndash; Washington, DC

Full-Time / On-Site / HH Red Stone 
About the Role: 
We are hiring a reliable and hardworking Maintenance Lead to support property operations at our Washington, DC location. This role is responsible for routine repairs, preventive maintenance, and excellent service to our residents. If you enjoy working with your hands, solving problems, and being part of a high-performing team, we&rsquo;d love to meet you. 
Key Responsibilities:
<ul>
<li>Complete daily work orders, repairs, and service requests in a timely manner</li>
<li>Assist with apartment turnovers and make-ready tasks</li>
<li>Perform maintenance in plumbing, electrical, HVAC (if certified), carpentry, and general building systems</li>
<li>Conduct property inspections and support preventative maintenance programs</li>
<li>Respond to emergency maintenance calls (on-call rotation required)</li>
<li>Maintain tools, equipment, and supply inventory</li>
</ul>
What You Bring:
<ul>
<li>3&ndash;5 years of maintenance or trade experience in a residential or commercial setting</li>
<li>General knowledge of building systems and repair work</li>
<li>HVAC certification a plus but not required</li>
<li>Reliable, detail-oriented, and team-focused</li>
<li>Ability to lift up to 50 lbs and perform physical tasks</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Competitive pay depending on experience and certifications</li>
<li>Compensation: $58,000/year</li>
<li>Full benefits package: medical, dental, vision, life insurance, 401(k)</li>
<li>PTO, holidays, and career development support</li></ul> 


About HH Red Stone

We are a fast-growing property management firm committed to delivering top-tier service and building strong teams. At HH Red Stone, we believe in rewarding great work, investing in talent, and creating long-term career paths. 
Equal Opportunity Employer 
HH Red Stone is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and identities.</div>

Maintenance Lead

Dhara Consulting Group

<div><div><div><div>Posted today</div></div><div><div>
Secret</div></div><div><div>
Unspecified</div></div><div><div>
Unspecified</div></div><div><div>
Logistics</div></div><div>
Washington, DC (On-Site/Office)</div></div><div><div>
Position Description &amp; Qualifications 
 
Position Description &amp; Qualifications
 
 
Looking for an opportunity at a place you can have influence every day? Then Serco has a right opportunity for you!
 
 
As the Senior Logistics Analyst (Submarines) located in Washington, D.C., you will report to PMS 396L, Product Support Manager for sustainment, modernization, and life cycle support of In-Service Ballistic Missile Submarines (SSBN, SSGN). Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission.
 
 
Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.
 
 
In this role, you will:
 
<ul><li>Serve as the primary liaison between Submarine Fleet stakeholders, the NAVSEA and SSP Program Offices, and the NAVSUP and DLA supply communities to resolve complex maintenance and material challenges.
</li><li>Execute in-depth research to identify impediments to supply support, and recommend or undertake interventions, when possible, to accomplish positive supply action. Interventions may include, but are not limited to, the following:
<ul><li>identification of contracting actions requiring priority attention
</li><li>coordination with Defense Contract Management Agency (DCMA) and Maritime Industrial Base (MIB) advocates to positively influence supplier performance
</li><li>coordination with cognizant inventory control point or In-Service Engineering Agent (ISEA) points of contact for alternate material resolution.
</li></ul></li><li>Assist in the identification of any financial programming and resourcing required to support the operation of the PMS396L3</li><li>
Review presentations, briefs, and formal correspondence for NAVSEA review and final approval.</li><li>
Maintain applicable Plans of Actions and Milestones (POA&amp;M) as directed/required.</li><li>
Interface with stakeholders to identify, assign, and track action items, leveraging initiatives to benefit submarine sustainment support.</li><li>
Collect information and provide recommendations to senior decision-makers through well-written documents.</li><li>
Coordinate with the technical community and develop white papers and presentations for the Government and the Navy on program status or issues impacting the program.</li><li>
Provide Subject Matter Expert (SME) support and assist the Government with technical analyses, inquiries, research, testing, data validation for any matters relating to US/UK submarines.</li><li>
Provide analysis and metrics for issues that arise in the Program (i.e., late delivery analysis, delay claim analysis, and other availability issues).</li><li>
Conduct Meeting Administration (generate and distribute agendas, minutes, action items, etc.).</li><li>
Organize and maintain Program tracking files/tools on program status, actions items and issues.</li>
Support the team in performing additional duties and responsibilities as assigned. 
<li>
</li></ul> 
 
To be successful in this role you will have:
 
<ul><li>A current or active DoD Secret Clearance.
</li><li>US Citizenship
</li><li>A Bachelor's degree
<ul><li>An Associates Degree and 2 years of additional experience will be considered in lieu of Bachelor's degree or a High School Diploma/GED and 4 years of additional experience will be considered in lieu of Bachelor's degree.
</li></ul></li><li>8 years of experience (Experience in related positions at a TRF, in Navy acquisition and/or In-Service Programs highly preferred)
</li><li>Expert knowledge of the Federal Supply System to include comprehensive knowledge of Integrated Logistics Support (ILS) concepts, policies, procedures and techniques, and their application to weapon system acquisition, management and sustainment.
</li><li>Familiarity with current Defense Industrial Base challenges.
</li><li>Ability to develop new vendors and industrial capabilities PMS 396 can leverage to reduce supply chain risks.
</li><li>Working knowledge of various databases utilized in accomplishing the research required to understand, track/monitor and improve submarine maintenance including Navy Enterprise Resource Planning (N-ERP), Product Data Reporting and Evaluation Program (PDREP), eCANNAB, the In-Service Submarine and Sustainment Reliability Portal (ISARP), the Naval Sea Logistics Center (NSLC) suite of tools, Maintenance and Ship Work Planning (M&amp;SWP), and Submarine Maintenance Monitoring Information Systems (SMMIS) is preferred.
</li><li>Provide Logistics review and analysis of change proposals, design improvement proposals, drawing changes, technical manual development, and lifecycle supportability/sustainment considerations.
</li><li>Ability to be a team player; works well with others; contributes positively to work/team environment while continually seeks ways to enhance contribution to the team.
</li><li>Strong customer, interpersonal and organizational level communication (written and verbal).
</li><li>Strong command of the Microsoft Office Suite programs, to include Excel and PowerPoint.
</li><li>Proficient written communication skills (e.g., drafting program impact statements and Congressional Appeals)
</li><li>Experience leading a project and interfacing with an end item customer.
</li><li>Ability to travel up to 25% of the time.
</li></ul> 
Additional desired experience and skills:
 
<ul><li>Active-Duty experience in submarine service is a plus.
</li><li>Recent experience in Team Submarine, a TRF and/or SSP would be ideal.
</li><li>Former Submarine Supply Officer or Chief Logistics Specialist desired.
</li><li>Knowledge of contracting vehicles and contracting processes.
</li><li>Ability to work closely with engineering entities to relay requirements and be linkage between Navy engineering requirements and industry partners.
</li><li>Experience supporting HM&amp;E/NPES systems, subsystems, equipment, and component change-out integrated product support elements/integrated logistics support (ILS) elements product update/development/ILS certification.
</li><li>Customer oriented, a collaborator and a self-starter.
</li></ul> 
Company Overview 
 
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
 
 
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
 
 
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
 
 
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
 
 
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
 
Pay Transparency 
 
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
 
 
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): 
 
 
<ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li> 
</ul> 
 
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
 
 
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .</div><div><div>
GROUP ID: 10118317</div></div></div></div>

Senior Logistics Analyst (Submarines) - Washington DC

Arc the Hotel DC

<div><div><div><div><div><div><div>ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Must be able to work AM/PM shifts, weekends, and holidays.
<ul><li>
Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.</li></ul>
<ul><li>Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rates. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Closeout guest accounts at the time of check out. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout the front office area.</li></ul>
<ul><li>Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.</li></ul>
<ul><li>Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate the flow of arrivals and take necessary steps to ensure smooth check-in/out.</li></ul>
<ul><li>Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of the hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on the PMS system.</li></ul>
<ul><li>Monitor and track the time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures for associates who are not in compliance with the standard.</li></ul>
<ul><li>Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure a consistent quality work environment.</li></ul>
<ul><li>Assists other Front Desk Personnel when need.</li></ul>
<ul><li>Perform any related duties as requested by management.</li></ul>

Prior Experience
<ul><li>
Two years combined prior front desk and supervisor experience.</li></ul>
<div><ul><li>Prior Marriott experience preferred</li></ul></div>

Join Our Team and Enjoy Outstanding Benefits!

At the ARC Hotel DC, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

Health &amp; Wellness Benefits

Full-Time Associates are eligible to enroll in the following benefits for themselves and their families beginning the first of the month after 60 days of service:
<ul><li>
Medical, Dental, and Vision Insurance</li></ul>
<ul><li>Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)</li></ul>
<ul><li>Optional Life Insurance</li></ul>
<ul><li>Long-Term Disability Insurance
Company-Paid Life Insurance

All Full-Time Associates receive company-paid life insurance coverage

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Paid Time Off &amp; Holidays

After 90 days of service, Full-Time earn up to 40 hours of sick time annually.

Full-Time team members can enjoy holiday pay for six recognized holidays, plus a paid day off for your birthday!

After 1 year of service, Full-Time Associates are eligible to take vacation time earned in their first year up to 40 hours. Vacation accrual increases with additional years of service.

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Travel Perks

Enjoy discounted room rates at Marriott properties worldwide!

EOE/M/F/D/V</li></ul></div></div></div></div></div></div></div>

Front Desk Supervisor

Explore 157+ Service desk agent tier 2 in Washington this March. Find roles across top companies and apply now to boost your career.