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service desk analyst

Acorn Technology Services

Our VisionEnabling our partners with technology solutions that help them achieve their business goals.Our MissionProvide secure and efficient technology solutions so that our customers can focus on their business.Our Values<ul><li>Obsessive Customer Service</li><li>Deep Strategic Partnerships</li><li>Unparalleled Technical Talent</li></ul>CompanyAcorn Technology Services is a provider of Managed Information Technology Services (&ldquo;MITS&rdquo;). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their business success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.Job summaryWe are looking for a Service Desk Analyst who is passionate about effective solutions and clear communication and coordination with customers around critical and complex issues. Working with Systems Engineering and Cybersecurity departments to ensure critical issues and incidents are resolved on time and according to customers expectations.General purpose of the positionThis position is part of Service Desk department and is responsible for the frontline support of our customers' needs including, but not limited to, troubleshooting hardware, software, and network related issues. This position is hybrid, where there is the possibility of being asked to support clients on-site in the greater Seattle area. This position reports to the Director &ndash; Service Desk.Job description<ul><li>Provide technical support for hardware and software issues related to Windows environments. Provide outstanding service to new and existing customers via in-person, telephone, and email. Answering phone calls and responding to customer&rsquo;s emails.</li><li>Troubleshoot and resolve networking issues, including DNS configurations and VPN connectivity.</li><li>Assist users with Active Directory management, including user account creation and permissions.</li><li>Analyze customer problems and provide timely solutions through remote assistance or on-site visits as needed.</li><li>Document all support interactions in the service desk system (AutoTask) to maintain accurate records of issues and resolutions.</li><li>Collaborate with other IT team members to enhance overall service delivery and improve processes.</li><li>Deliver excellent customer service by communicating clearly and professionally with users at all levels.</li><li>Excellent working knowledge of Active Directory, Microsoft Exchange, File Server, Print Server, DHCP, DNS, High Availability, Virtualization, Group Policy, Terminal Services, and Monitoring.</li><li>Experience supporting/troubleshooting Microsoft 365, mobiles devices, and computer peripherals.</li><li>Remote Control support and troubleshooting for: Windows OS; Outlook/Exchange; mobile devices; print/scan/fax, and IP phones; and Microsoft Office Suite, business applications, and web applications.</li><li>Assist customers in troubleshooting technical problems, and document and respond to customer issues.</li><li>Provide analysis, diagnosis, and resolution of complex desktop, server, network, and software problems for end users, if unable to resolve, immediate escalation to remote Systems Administration or Systems Engineering teams.</li><li>Advanced technical and troubleshooting knowledge of desktops and applications.</li><li>Intermediate understanding of networking including but not limited to: Knowledge of common ports, LAN, WAN, VPN, DNS, Routing, ACLs, NAT, VLAN, and subnetting.</li><li>Extensive Windows and/or Macintosh OS experience, both as a user and as a engineer.</li><li>Experience using a trouble ticketing system, and demonstrable experience in documenting issues, problems, and resolutions.</li><li>Experience in the following applications and protocols a plus: Datto RMM/Autotask, IT Glue, Enterprise Antivirus Solutions, WSUS, website domain management, website security systems, VMWare and Hyper-V.</li><li>Ability to quickly assess situations and escalate issue to higher level technician when necessary.</li><li>Ability to set priorities and solve problems. Efficiency at managing multiple tasks without frequent supervision.</li><li>Provide first level support for network related systems and issues.</li><li>Thoroughly document issues on a regular basis in documentation management system and tickets.</li><li>Ability, experience, and will to resolve 15-20 tickets a day.</li></ul>Education and experience<ul><li>Bachelor&rsquo;s degree in computer science is preferred.</li><li>2-4 years working full-time in an IT helpdesk, service desk or IT call center environment required.</li><li>Previous MSP experience highly preferred.</li><li>Conversational and written English fluency required.</li><li>Technical Certifications a plus (MCSA, CCNA, CompTIA, etc.).</li><li>Proven experience in a technical support or help desk role.</li><li>Strong knowledge of computer networking concepts, including DNS, VPN, and network troubleshooting.</li><li>Familiarity with Mac OS environments is highly desirable.</li><li>Experience in using Active Directory for user management tasks.</li><li>Excellent analytical skills to diagnose problems effectively.</li><li>Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>Will be required to take and pass a Live Scan and meet the qualifications to be CJIS Compliant.</li></ul>Job Type: Full-time, non-exempt role. Must participate in on-call rotation.PHYSICAL REQUIREMENTS <ul><li>Lifting &amp; Carrying: Frequently lift, carry, push, or pull items weighing up to 25 lbs (e.g., equipment, supplies, inventory boxes).</li><li>Standing &amp; Walking: Ability to stand and walk for extended periods (up to 6&ndash;8 hours per shift) on various surfaces.</li><li>Mobility &amp; Posture: Frequent bending, stooping, kneeling, crouching, reaching overhead, and reaching forward to retrieve or store materials.</li><li>Hand-Eye Coordination &amp; Fine Motor Skills: Continuous use of hands/fingers for grasping, handling, pinching, and operating tools, equipment, or electronic devices (e.g., barcode scanners, tablets).</li><li>Climbing &amp; Balancing: Occasional use of step stools, small ladders, or stairs while maintaining balance.</li></ul>Sensory Capabilities<ul><li>Visual Acuity: Close vision, distance vision, color vision, and depth perception to inspect items, read labels, and navigate workspaces safely.</li></ul>Work Environment<ul><li>Ability to work in a fast-paced environment with moving equipment, inventory, and foot traffic.</li><li>(Optional) May involve occasional exposure to varying temperatures (e.g., outdoor loading areas, cool storage) or moderate noise levels.</li></ul>Accommodation Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.BENEFITS: <ul><li>401(k)</li><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Monthly connectivity stipend</li></ul>WHO SHOULD APPLY? We seek strategic, customer-focused technologists who are hardworking and practically believe in Acorn values of Obsessive Customer Service, Deep Strategic Partnerships and Unparallel Technical Talent. Strong team players with a growth mindset who can effectively collaborate across operations, engineering, and account management departments. Proactive problem-solvers who own outcomes, are detail-oriented, and make sound decisions under high-stress and high-pressure services environment. Adaptable lifelong learners and individuals of integrity, humility, and initiative who prioritize client success and thrive in stressful IT service contexts. Must be comfortable with fast changing tech stacks, eager to mentor and be mentored.Job Type: Full-timePay: $26.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Many of our clients have CJIS requirements, and all technical employees must successfully complete CJIS training and extensive background screening by local law enforcement agencies to maintain employment. Are you able to, to your knowledge, be able to successfully obtain the required CJIS certification and pass the required background screenings?</li></ul>Ability to Commute:<ul><li>Seattle, WA 98101 (Required)</li></ul>Work Location: Hybrid remote in Seattle, WA 98101

Service Desk Analyst

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon's mission is to be Earth's most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission. CS is one of the largest customer service organizations in the world with hundreds of thousands of associates providing support 24/7 in over 22 languages. 
 
The Network Solutions org within CS is building intelligent, adaptive systems that match customers to optimal experiences and continuously improve service quality at scale. The Journey Management (JM) Team within Network Solutions is looking for a Senior Business Intelligence Engineer to own the data modeling, analytics, and metrics infrastructure for Precision Match, the foundational capability that routes customers to the right support the first time for complete resolution. Journey Completion is the learning and corrective arm of Journey Management building Match Quality Intelligence that runs the flywheel to continuously refine matching quality and develops associates. 
 
In this role, you will design analytics-ready data models that transform raw pipeline data into structured datasets enabling inspection of matching quality at scale. You will own executive-facing dashboards and automated reporting for P0 Precision Match metrics including First Contact Resolution Rate, Transfer Rate, repeat contact rates, and attribution breakdowns. You will build BI capabilities that enable cross-functional partners to inspect matching performance and surface actionable insights without ad-hoc manual analysis. You will partner with engineering and science teams to define metrics governance, ensure data fidelity, and establish sources of truth for Precision Match reporting. 
The ideal candidate is a self-starter comfortable with ambiguity who communicates effectively across technical and non-technical teams and seeks to tell the story of the data with little direction. 
 
Key job responsibilities 
As the Senior Business Intelligence Engineer (BIE) for Journey Completion, you will be the single-threaded owner of the analytics and reporting infrastructure that powers Precision Match decision-making. You will operate at the intersection of data engineering, business intelligence, and product analytics, building systems that make matching performance visible, measurable, and actionable for leadership and cross-functional partners across a global CS network serving 500M+ annual contacts. 
 
Data Modeling and Dataset Engineering 
<ul><li>Design and build analytics-ready data models transforming raw pipeline data from matching, routing, and contact resolution systems into structured, queryable datasets.</li><li>Develop enriched datasets combining internal contact, associate, and routing data with attribution signals, applying data quality checks and ensuring source-to-consumption fidelity.</li><li>Work with cross-functional stakeholders to define and maintain sources of truth for Precision Match metrics. Obsessively monitor data fidelity and own resolution when issues arise.</li></ul> 
Executive Reporting and Dashboards 
<ul><li>Build and own executive-facing dashboards and automated reports (daily, weekly, monthly business reviews) for P0 Precision Match metrics and attribution breakdowns.</li><li>Create standardized reporting and operational templates driving consistent metrics tracking across Journey Management leadership.</li></ul> 
Analytics and Business Intelligence 
<ul><li>Develop analytics solutions enabling cross-functional partners to inspect matching performance, identify trends, and surface actionable insights at scale.</li><li>Manipulate and mine data from Redshift, MySQL, and other sources to perform root cause analyses on matching failures, answer complex business questions, and surface new insights on routing quality and associate performance.</li><li>Quantify Precision Match performance through attribution modeling distinguishing suboptimal matching from planning/supply factors and associate execution gaps.</li><li>Lead business discussions to share insights, challenge status quo, and provide forward-looking recommendations to enable strategic decision making and growth of Precision Match.</li></ul> 
AI-Enhanced Reporting 
<ul><li>Build AI-powered reporting solutions including LLM-assisted insights, automated narrative generation, and intelligent alerting extending what stakeholders can do independently with data.</li></ul> 
Cross-Functional Partnership 
<ul><li>Partner with engineering and science teams on metrics governance and data capture at source.</li><li>Translate complex business needs into clear data solutions across Journey Management, Precision Match science, and associate development teams.</li></ul> 
About the team 
You will be part of a Product and Technology team in Customer Service/ Network Solutions org building the intelligence to understand why a match results in a transfer or repeat contact, applying attribution logic that distinguishes suboptimal matching from planning/supply factors and associate execution gaps. You will work alongside SDEs, BIEs, Data Engineers, Scientists, TPMs, and Product Managers to build the closed-loop feedback system continuously optimizing matching and developing associates serving 500M+ annual contacts.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>1+ years of SQL, ETL or Oracle experience</li><li>1+ years of developing automated reporting experience</li><li>5+ years of as a Data Analyst, Data Engineer, Business Intelligence Analyst, or a related occupation experience</li><li>Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field</li><li>Experience with theory and practice of information retrieval, data science, machine learning and data mining</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience working directly with business stakeholders to translate between data and business needs</li><li>Experience managing, analyzing and communicating results to senior leadership</li><li>Experience programming to extract, transform and clean large (multi-TB) data sets</li><li>Experience with AWS technologies</li><li>Experience with theory and practice of design of experiments and statistical analysis of results</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, WA, Seattle - 130,400.00 - 176,300.00 USD annually</div>

Senior Business Intelligence Engineer, Amazon Customer Service

Oxford Suites & Hotels

<div><div>Join the culinary team at Seattle's historic Arctic Club Hotel! Open availability is required, and experience in a hotel and banquet environment is highly preferred.</div> 
At Oxford Collection of Hotels, we don&rsquo;t just provide jobs&mdash;we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.
We&rsquo;re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we&rsquo;d love to meet you.
What We Offer: 
Competitive pay and performance-based incentives 
Medical, dental, and vision coverage for peace of mind 
401(k) with profit sharing to invest in your future 
Generous paid time off so you can recharge 
Exclusive discounts at our properties&mdash;because you deserve great getaways, too! 
Ongoing training, leadership development, and career growth opportunities
Ready to be part of something exceptional? Apply today and let&rsquo;s create memorable guest experiences together!
POSITION SUMMARY: A Cook at one of Oxford&rsquo;s luxury or boutique-style hotels is responsible for preparing consistently high-quality, flavorful, and visually appealing meals that contribute to an exceptional dining experience. This role plays a key part in executing menu items, maintaining proper food handling and preparation practices, and ensuring a clean, organized, and efficient kitchen environment. The Cook plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Food and Beverage Preparation (85%):<ul><li>
Cook, set up and prepare food on the cookline</li><li>
Cook and plate meals for restaurant, banquet, and in-room dining service with attention to consistency, portion sizes, temperature, and presentation</li><li>
Assist with menu preparation and execution, including seasonal specials and banquet menus</li><li>
Assist with food service throughout banquet functions as needed ensure quality of service and product</li><li>
Clean kitchen and restaurant as needed, including washing dishes in the absence of a dishwasher, sanitize all food-contact areas multiple times throughout the day</li><li>
Assist with ordering of food, receive food and supply shipments</li><li>
Wash dishes as needed in the absence of a dishwasher.</li><li>
Ensure that food quality meets expectations including plating and visual appearance</li></ul>
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
Guest Relations (10%):<ul><li>
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations</li><li>
Interact with front of the house employees as to changes and requests of guests</li><li>
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests</li><li>
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guest exchanges</li></ul>
Other (5%):<ul><li>
Communicate effectively with all hotel staff to ensure smooth delivery of services</li><li>
Complete a daily activity log with pertinent shift information for co-workers and leadership team</li><li>
Assist other departments with work as time permits</li><li>
Coordinate with front desk, maintenance staff, Chef and Beverage Manager and General Manager on things requiring attention.</li><li>
Adhere to attendance policies and maintain regular availability for scheduled shifts</li><li>
Other Hotel related duties as assigned</li></ul>
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
CORE SKILLS AND VALUES<ul><li>
Company Character &ndash; Supports company vision and values</li><li>
Customer Service &ndash; Understands and meets the needs of customers</li><li>
Professional Appearance - Presents a professional and polished look</li><li>
Results Focused &ndash; Consistently delivers results</li><li>
Stress Management &ndash; Exhibits self-awareness and self-control in pressure situations</li><li>
Team Orientation &ndash; Works cooperatively with others, assisting voluntarily</li></ul>
PREFFERED EDUCATION &amp; EXPERIENCE<ul><li>
High School Diploma or GED preferred</li><li>
2+ years Previous culinary experience preferred</li><li>
Hospitality / hotel work experience preferred</li></ul>
JOB REQUIREMENTS<ul><li>
Food handler&rsquo;s license and liquor server permits as required by state law</li><li>
Proof of eligibility to work in the United States</li><li>
Reliable transportation to and from work</li><li>
Ability to work a flexible schedule including evening, weekends and holidays</li><li>
Reliable and consistent attendance</li></ul>
PHYSICAL REQUIREMENTS<ul><li>
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently</li><li>
Must be able to list 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects</li><li>
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis</li><li>
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)</li><li>
Must be able to climb stairs both inside and outside in a variety of weather conditions</li></ul>
Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.</div>

Arctic Club Hotel - Cook

Plymouth Housing Group

<div><div>This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $36.10 an hour.</div> 
JOB SUMMARY
The Housing Case Manager (HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents and assists in maintaining high quality service delivery based on the values inherent in Plymouth&rsquo;s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the &lsquo;housing first&rsquo; philosophy. Specific tasks related to this position (but are not limited to) include support residents in their housing stability in identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan&rsquo;s goals. This position also ensures there is a staff presence in buildings all while fostering a sense of community.
This position carries a designated caseload and is generally assigned to an individual Plymouth building but may be reassigned on a short- or long-term basis, based on business/service needs.
Work Schedule: This position may work up to a 40-hour work week (based on FTE), and at times requires working weekday evenings and one weekend day along with the willingness to work select holiday mornings.
ESSENTIAL JOB FUNCTIONS
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Supportive Services<ul><li>
In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence</li></ul><ul><li>
Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.</li><li>
Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate</li></ul><ul><li>
Advocate, consult and collaborate with community providers to ensure continuity of care.</li><li>
Assists residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures.</li></ul><ul><li>
Mediates conflict using de-escalation and other techniques.</li><li>
Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.</li><li>
Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.</li><li>
Coordinate with the internal behavioral health team to support cohesive services to tenants.</li></ul>
Collaborative and Community Building<ul><li>
Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
</li></ul><ul><li>Practices a cooperative work approach and promotes teamwork among co-workers and community partners; collaboration includes supporting community events and proactively aligning with building team on resident strategies</li><li>
Collaborate with other Plymouth Housing Departments and/or participate in committees or workgroups as appropriate.</li><li>
Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis.</li><li>
Provides a safe, sanitary environment in the buildings for tenants and staff.</li></ul>
Qualitative and Administrative<ul><li>
Work to the standard and requirements of the service program agreements, including program goals relating to residential stability; eviction prevention; enhanced income/skills and self-determination.</li></ul><ul><li>
Maintains all database records and other required documentation in an accurate and timely manner including, by not limited to daily activities, progress notes, changes in resident status, etc. Follows strict confidentiality to protect resident&rsquo;s private data.</li><li>
Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed, .i.e., Incident Reports, and tenant satisfaction surveys</li><li>
Records and maintains financial documentation as required for Plymouth credit card purchases on Resident behalf.</li><li>
Follow program and agency policies and procedures. Provide input to program policies, procedures, and goals, as requested. Read materials as requested. .</li><li>
Coordination with internal departments on activities, meetings and collecting resident information.</li></ul> 
ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities, education, and experience):
Education: BA/BS degree in a human service field. Advanced education can be substituted for experience and/or years of experience can be substituted for the required degree.
Experience:
Minimum of two (2) years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS.
Licensure/Certification: Valid Washington State Driver License and insurable driving record.
Knowledge, Skills and Abilities:<ul><li>
Excellent written and verbal communication skills.</li><li>
Solid organizational and time management skills with ability to prioritize effectively and meet deadlines in a professional manner.</li><li>
Self-motivated and ability to creatively problem solve.</li><li>
Ability to develop and sustain successful relationships with tenants, community agencies and resources,</li><li>
Empathic patience with individuals who are heavily impacted by addiction, mental health concerns, and trauma.</li><li>
Demonstrated ability to work effectively under stressful conditions with people of varying socioeconomic backgrounds, sexual orientations, and ethnic diversity.</li><li>
Ability to be flexible, supportive and to work cooperatively with co-workers as a member of a diverse team.</li><li>
Demonstrated leadership and teaming experience resulting in accomplishing tasks and goals.</li><li>
Proficient and experienced with Microsoft Office applications, particularly Word, Excel, and Outlook. Must be able to work efficiently and effectively with customized databases and technology, and conduct Internet research.</li><li>
Demonstrated and strict attention to detail.</li></ul>
Ability and willingness to transport tenants to appointments on a regular basis or as needed.
Desired Qualifications:<ul><li>
Experience working in a Permanent Supportive Housing environment is desired.</li></ul>
For a full list of our benefits, please go to https://plymouthhousing.org/benefits-staff/</div>

Housing Case Manager

Thrive Communities

<div>Feel Seen at Thrive!

Learn more about Thrive Communities here: https://thrivecommunities.com/

Pay Range: $21 - $23.50 Per Hour

Schedule: Full-time; Sunday-Thursday 8:00 am-5:00 pm Weekends required

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:
<ul>
<li>34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)</li>
<li>Housing Discount may be available</li>
<li>Employer matched 401k retirement plan</li>
<li>Discretionary bonus potential</li>
<li>Eligible for earned Leasing &amp; Renewal commissions</li>
<li>$0 premium medical, dental, and vision insurance effective 1st of the month following your start date</li>
<li>Fully covered Long-term disability insurance for associates</li>
<li>Fully covered life insurance policy for associates with supplemental life insurance options</li>
<li>24/7 Everyday Assistance Program (EAP)</li>
<li>Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance</li>
<li>Pet Insurance discounts</li>
<li>Parking &amp; Transit Commuter Benefits</li>
<li>Annual professional development reimbursement</li>
<li>Training opportunities and career progression/growth plans</li>
<li>Company-wide parties and events
</li></ul>Job Responsibilities:
<ul>
<li>Maintains grounds and and common areas to ensure a professional appearance of the property.</li>
<li>Vacuum, sweep, and mop floors.</li>
<li>Clean and stock restrooms.</li>
<li>Notify managers and maintenance team of necessary repairs, hazards, or low inventory items.</li>
<li>Collect and dispose of trash.</li>
<li>May be asked to inspect and help to prepare units after move-out and before move-in.</li>
<li>Strives to exceed residents&rsquo; expectations for excellent customer service.</li>
<li>Contributes to a positive team culture and happy resident base.</li>
<li>Performs all additional duties assigned by Maintenance Supervisor and Community Manager, and assists maintenance team, as needed</li>
</ul>
Desired Qualifications:
<ul>
<li>Prior housekeeper, porter, custodial, or groundskeeper experience preferred, but not required</li>
<li>Prior experience in a customer service or customer facing role</li>
<li>May require Driver's License and insurance (ex: operating golf cart on premise while handling grounds work and equipment)</li>
</ul>
Desired Competencies:
<ul>
<li>Detail oriented with the ability to stay on task.</li>
<li>Must be able to work in a fast-paced and customer service oriented environment.</li>
<li>Ability to de-escalate conflict and remain calm and courteous at all times.</li>
<li>Respects and understands diverse cultural and socio-economic backgrounds.</li>
<li>Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.</li>
<li>Specific and thorough in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.</li>
<li>Performs duties under pressure and meets multiple and competing deadlines.</li>
<li>Works as part of a team, delegates effectively, as well as works independently.</li>
<li>Takes instructions and feedback from supervisors in a productive manner, and is able to follow direction, learn, and grow with a positive outlook.</li>
<li>Exercises strong problem-solving skills.</li>
<li>Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.</li>
<li>Strong time management, organizational and prioritization skills.</li>
<li>Ability to read, write, speak and comprehend English using correct grammar and punctuation.</li>
<li>Ability to respond to after hours emergencies, as needed</li>
<li>Can operate vehicle on premise and has valid driver's license and automobile insurance coverage.</li>
</ul>
Physical Requirements
<ul>
<li>100% in-person position. Must be available to be physically present at sites being supported.</li>
<li>Stand, walk, crawl, bend, stoop, or sit alternatively depending on the specific needs of the day.</li>
<li>Estimated 66% - 100% of time is spent on feet.</li>
<li>Prolonged periods of sitting at a desk and working on a computer and/or speaking on a phone and radio.</li>
<li>Ability to physically walk the property and units, which may include climbing stairs and navigating uneven surfaces or construction zones.</li>
<li>Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.</li>
<li>Ability to lift/move/push/pull up to 150 lbs. on occasion with a frequent need to lift/push/pull 25 lbs. - 75lbs.</li>
<li>Works both indoors (majority of the time) and outdoors in all weather conditions.</li>
<li>Must be able to commute to locations where there is need.</li></ul> 
Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check &amp; Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

The 4-panel drug screen tests for the following:
<ul>
<li>Amphetamines including Methamphetamine</li>
<li>Cocaine Metabolites</li>
<li>Opiates including Codeine and Morphine</li>
<li>Phencyclidine (&quot;PCP&quot;)</li>
</ul>
Thrive Communities reserves the right to modify this policy at any time without notice.
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Groundskeeper/Porter - Issaquah

University Of Washington

<div>Job Description
UW Medicine IT Services has an outstanding opportunity for a Lead Cyber Security Analyst .
WORK SCHEDULE
<ul><li>100% FTE
</li><li>Monday &ndash; Friday; Core hours for UW Medicine IT Services are 8:00 &ndash; 5:00 (PST)
</li><li>Day Shift
</li></ul>DEPARTMENT DESCRIPTION
UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
POSITION HIGHLIGHTS
<ul><li>100% remote opportunity
</li><li>15 days of vacation your first year &ndash; Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
</li><li>100% matching, 100% immediately vesting 403(b)
</li></ul>PRIMARY JOB RESPONSIBILITIES
<ul><li>Supporting the direction and priorities of the Manager by coordinating and overseeing the operational activities and ensuring standard services are meeting appropriate targets, including the following:
<ul><li>Vulnerability and risk assessment activities with significant impact on business operations for all UW Medicine entities and vendors
</li><li>Design, development, and implementation of security tools, platforms, and methodologies drawing from industry requirements and frameworks such as HIPAA, HITRUST, and NIST to identify and mitigate risks to patient care and critical operations
</li><li>Implementation and leveraging of prescribed tools to discover system and/or software vulnerabilities and inform and/or validate risk assessments throughout the enterprise
</li><li>Integrate threat information into enterprise vulnerability assessments, risk assessments, and mitigation activities
</li><li>Operating and updating UW Medicine&rsquo;s risk register and risk management program
</li><li>Development and delivery of user training, security awareness programs, and UW Medicine-wide security documentation such as policies, standards, and operating procedures
</li></ul></li><li>Prioritizing and distributing the workload throughout a team of Cyber Security Analysts, managing the day-to-day workflow, and reporting to the Manager the status of work assignments
</li><li>Providing a point of escalation for operational and other service issues
</li><li>Identifying and proposing service management improvements
</li><li>Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise
</li><li>Serving as the Manager&rsquo;s delegate to represent the team to customers, project managers, technical leadership, and organizational management
</li></ul>Areas of responsibility include, but are not limited to:
<ul><li>Leading information security service delivery with a continuous improvement mindset and reporting metrics to directly impact business and leadership decisions
</li><li>Overseeing team support for applications, infrastructure, and technology projects to ensure the use of secure designs and that technical solution architectures align with organizational risk management goals
</li><li>Consulting with technical and non-technical stakeholders, including internal and external entities, on security best practices to reduce the risk of compromise across people, processes, and technology
</li><li>Monitoring and developing monitoring to proactively identify and respond to threats, vulnerabilities, or risks within UW Medicine
</li><li>Leading efforts to track and mitigate known and emergent threats to UW Medicine to support institutional threat awareness, risk assessments, threat detection and analysis, incident response, and cyber security operations
</li><li>Collaborating with Cyber Security Engineers in information security incident triage, containment, and investigative activities, as needed, as part of the incident management process
</li><li>Mentoring other Analysts and team members
</li></ul>REQUIREMENTS
<ul><li>Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of experience/education
</li></ul>6+ years of experience must include:
<ul><li>6+ years&rsquo; information security experience to include experience in several of the following areas: Risk Management, Audit, Compliance, Security Engineering, Project Management, Architecture, and Governance
</li><li>1+ year(s) of formal mentorship for technology professionals
</li><li>Demonstrated experience leading team activities and initiatives in designing, implementing, or maintaining security tools (including threat assessment tools, risk management tools, or vulnerability management scanning systems)
</li><li>Demonstrated experience leading and mentoring others in security assessments, security control analysis, risk assessments, vulnerability assessments, or penetration tests of highly complex systems that support critical business operations (ex. Patient Care, Finance, HR)
</li><li>Advanced understanding of, and the experience mentoring others in, security-related technologies, systems, and tools
</li><li>Demonstrated experience using, and the ability to lead a team in, threat modeling and vulnerability review to impact the design of highly interconnected enterprise systems
</li><li>Advanced understanding of information security threats and vulnerabilities and how they translate to risks
</li><li>Advanced knowledge of common information security regulations and/or standards such as NIST 800-53/CSF, ISO 27001/2, HIPAA, PCI DSS, and SOC and how to apply them
</li><li>Demonstrated experience leading service delivery, team activities, and initiatives
</li></ul>ABOUT UW MEDICINE &ndash; WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington&rsquo;s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine&rsquo;s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow&rsquo;s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team . Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$135,000.00 annual
Pay Range Maximum:
$160,008.00 annual
Other Compensation:
<ul><li></li></ul>Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives &ndash; on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .</div>

Lead Cyber Security Analyst

Nordstrom

<div><h2 class="jobSectionHeader">Job Description</h2>
The CX Measurement team transforms customer feedback into actionable insight through enterprise survey programs, measurement frameworks, and advanced analytics. We are looking for a Data Analyst 3 who will specialize in analyzing unstructured customer feedback to uncover the &ldquo;why&rdquo; behind customer experiences &mdash; what drives satisfaction, where friction occurs, and where opportunities exist across Nordstrom and Nordstrom Rack.
The ideal candidate combines strong technical skills with curiosity, independent judgment, and a passion for storytelling with data. This hands-on role will own and improve CX Measurement's text analytics approach, translate complex findings into clear and trusted customer insights, and help shape how Nordstrom analyzes and uses customer feedback to inform business decisions. LLMs and other AI tools are part of the analytical toolkit; the core of the role is customer insight, analytical rigor, and business impact.<div><h2 class="jobSectionHeader">
A Day in the Life&hellip;</h2></div><ul><li>
Develop, test, and improve methods for classifying customer comments, measuring sentiment, and identifying emerging issues and root causes, using LLMs and other text analytics tools where appropriate. Establish validation standards through peer review, human-reviewed samples, and benchmarks.</li><li>
Own and evolve current models, workflows, and data sources; challenge assumptions, evaluate new methods and tools, and independently design the next iteration.</li><li>
Use SQL, Python/R, and BigQuery to build repeatable datasets and tools that support scalable analysis and self-service exploration.</li><li>
Own the customer-feedback taxonomy and Medallia survey text analytics, including topic definitions, classification rules, sentiment, releases, and documentation.</li><li>
Deliver end-to-end analysis, from defining the business question through recommendations and storytelling, connecting customer feedback with behavioral and operational measures such as engagement, trips, spend, and future behavior.</li><li>
Produce recurring, seasonal, event-based, and rapid-turn customer analysis, including emerging trends.</li><li>
Partner with stakeholders to uncover needs, define success, scope data access and effort, and align on measurement approaches and priorities.</li><li>
Build clear business cases and gain leadership support for analytical priorities, investments, and roadmap recommendations.</li><li>
Collaborate with business, Technology, Product, and Analytics teams to deliver solutions that increase the value and use of customer feedback.</li><li>
Collaborate with other analysts through code review and shared standards; mentor junior analysts on analytics, storytelling, and responsible use of LLM and AI tools</li></ul><div><h2 class="jobSectionHeader">
You Own This If You Have&hellip;</h2></div><ul><li>
Bachelor&rsquo;s degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Consumer Insights, or related field, or equivalent experience.</li><li>
5+ years of experience in data analytics, customer analytics, or a related field, including independently managing complex or ambiguous analytical work.</li><li>
Strong SQL skills and hands-on experience with BigQuery or a similar cloud-data environment.</li><li>
Experience using Python/R to conduct analysis, test methods, or automate repeatable work.</li><li>
Experience analyzing unstructured text using natural language processing, LLMs, classification methods, or other text analytics tools.</li><li>
Strong analytical judgment, including the ability to validate results, understand limitations, and select appropriate statistical methods for the business question.</li><li>
Proven ability to translate complex text, behavioral, and operational data into concise insights and strategic recommendations, present them credibly to senior leaders, and gain alignment around action.</li><li>
Experience building support for analytical priorities, investments, or roadmaps and influencing decisions across multiple teams.</li><li>
Ability to engage cross-functional stakeholders, uncover business needs, assess data access and effort, and align partners around a shared approach.</li><li>
Experience with version-control tools such as GitHub or GitLab and data visualization or reporting tools such as Looker or Tableau.</li><li>
Demonstrated initiative and independent judgment, with the ability to bring a clear point of view, remain open to different approaches, manage competing priorities, and influence cross-functional partners.</li><li>
Experience using AI-assisted coding tools such as Claude Code to support analytical development and workflow automation is a plus.</li><li>
Experience analyzing sentiment or other unstructured feedback, with an understanding of how source, voice, tone, and context affect interpretation; experience with customer-feedback platforms or connecting feedback with behavioral data preferred.</li></ul> 
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$102,500.00 - $170,500.00 Annual 
We&rsquo;ve got you covered&hellip;
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:<ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul> 
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf 
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. 
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. 
 
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. 

Applications are accepted on an ongoing basis. 

&copy; 2026 Nordstrom, Inc</div>

Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)

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