associate, economic valuation services - valuation | seattle summer/fall 2026

benefit fair representative - seasonal/part-time

campaign marketing and operations manager - tiktok local services

cardiology device physician assistant - seattle kaiser

associate, economic valuation services - valuation | seattle summer/fall 2026 Jobs in Seattle

benefit fair representative - seasonal/part-time Jobs in Seattle

campaign marketing and operations manager - tiktok local services Jobs in Seattle

cardiology device physician assistant - seattle kaiser Jobs in Seattle

client services coordinator Jobs in Seattle

client services coordinator

customer service representative

Pulse Final Mile

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting-edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key client(s) and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients&rsquo; customers.Responsibilities:<ul><li>Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.</li><li>Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.</li><li>Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.</li><li>Ensure compliance with specified contract metrics and terms.</li><li>Maintain high standards for all operational activities.</li><li>Support contract drivers and customers daily.</li><li>Inbound and outbound calls through the scheduled shift</li><li>High volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery</li></ul>Requirements:<ul><li>1+ years of customer service experience.</li><li>Experience with Microsoft Office (Excel).</li><li>Excellent communication</li><li>Positive attitude</li></ul>Benefits:&middot; 401(k)&middot; Dental insurance&middot; Health insurance&middot; Paid time off&middot; Vision insurance&middot; Life insuranceSchedule: <ul><li>Based on market requirements and needs</li><li>Holiday availability</li><li>Weekend availability</li></ul>Ability to Commute/Relocate:<ul><li>Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In personPulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Pay: $21.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer Support &amp; Client Services Occupations: 1 year (Preferred)</li></ul>Ability to Relocate:<ul><li>Seattle, WA: Relocate before starting work (Required)</li></ul>Work Location: In person

Customer Service Representative/Dispatcher

Mountain Pacific Bank

<div>Mountain Pacific Bank is looking for a full-time New Accounts Representative to join our team in Ballard.
Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For, Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.
Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents. 
Your Role
This position is responsible for assisting customers in their selection of various bank products and financial services, opening, and closing accounts and safe boxes, performing various branch clerical duties, and promoting business by building and maintaining good customer relations. Also, providing back up as a teller by performing the following duties.
Essential Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.<ul><li>
Builds and maintains strong customer relationships with all customers and prospective customers through established customer service and sales standards.</li><li>
Develops and maintains knowledge of bank products and services.</li><li>
Maintains confidentiality when handling customer requests and transactions.</li><li>
Maintains basic knowledge and ensures compliance with applicable regulatory requirements and internal policies and procedures.</li><li>
Opens new consumer and business accounts including Certificate of Deposits and Safe Deposit Boxes.</li><li>
Performs account maintenance, such as signer changes, address changes and basic IRA transactions.</li><li>
Conducts routine New Account Follow-up calls to build customer relationships and uncover customer needs.</li><li>
Performs consistent customer follow-up to resolve New Account Exceptions.</li><li>
Performs CD Maturity calls and CD maintenance.</li><li>
Identifies referral opportunities and makes relevant referrals to other lines of business.</li><li>
Backs up teller duties including transaction processing.</li><li>
Collaborates with Branch Manger to help plan monthly branch sales meetings and run in-branch promotions.</li><li>
Performs other related duties as assigned.</li></ul> 
What You'll Bring<ul><li>
Exceptional customer service skills with ability to exhibit professionalism and respond to customers&rsquo; needs, questions, and concerns in an accurate, effective, and timely manner.</li><li>
Troubleshooting and problem-solving skills.</li><li>
Strong attention to detail.</li><li>
Ability to multi-task and be flexible to changing priorities while possessing strong time management and organizational skills.</li><li>
Excellent interpersonal and written/verbal communication skills demonstrating the ability to communicate effectively and clearly in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.</li><li>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</li><li>
Proficient knowledge of Microsoft Office programs.</li></ul> 
Required Education and Experience<ul><li>
High school diploma or GED equivalent.</li><li>
One to two years related experience and/or training</li><li>
Equivalent combination of education, training and experience may be considered.</li></ul>
Physical Demands
While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the branch to access file cabinets, office machinery, etc. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment<ul><li>
Climate controlled business office environment.</li><li>
Ability to work in artificial light for extended periods of time.</li><li>
Noise level is usually moderate.</li><li>
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.</li><li>
This is a full-time position: Monday through Friday; 40 hours per week.</li><li>
Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.</li></ul> 
Travel Required<ul><li>
Minimal (5%-10%) local, non-overnight travel.</li></ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [&ldquo;protected class&rdquo;] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
Job Type: Full-time in person
Pay: $22.00 - $27.00 per hour
Benefits:<ul><li>
Bonus Opportunity (based on company and individual performance)</li><li>
401(k) with matching contribution</li><li>
Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered.</li><li>
Healthcare and Dependent Care Flexible Spending Account</li><li>
Minimum of 10 paid vacation days per year*, with minimum of 15 paid vacation days after 1 year of employment.</li><li>
2 additional PTO days annually**</li><li>
11 paid holidays</li><li>
8 hours of paid sick time per month*</li><li>
Paid Life, AD&amp;D, and Long-Term Disability insurance</li><li>
Employee assistance program</li><li>
Referral program</li><li>
Tuition reimbursement</li><li>
Mountain Pacific Bank account and loan perks</li><li>pro-rated from start date and/or hours worked</li></ul>
**granted every January 1st</div>

New Accounts Representative I

Neighborcare Health

<div>Purpose

The Patient Contact Center Representative (CCR) II provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR II is the first point of contact for new and returning patients into the Neighborcare Health system and serves our community by answering inbound calls related to clinical questions and making outbound outreach calls. The CCR II, in partnership with PCC clinical staff (LPN/RN), will respond to patient questions related to clinical care or symptoms, assist patients in navigating the Neighborcare Health system, respond to scheduling and messaging needs, and provide consistent, accurate, and efficient services that result in an exceptional customer experience.

Successful candidates will demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently. They will have effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members. Candidates will be positive, open-minded, and focused on continuous improvement. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.

Health, Wellness &amp; Retirement benefits:
<ul><li>Medical, Dental &amp; Vision insurance</li>
<li>Paid time off &amp; paid holidays</li>
<li>Retirement with contribution match</li>
<li>Life &amp; AD&amp;D, pet insurance</li>
<li>Employee assistance program, &amp; more!</li>
</ul>
 Compensation:
<ul><li>The target wage range for this position is $23.25 per hour to $29.23 per hour.
</li><li>Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.</li>
<li>Union: SEIU Healthcare 1199NW</li>
</ul>
Primary Responsibilities:
<ul>
<li>Conduct detailed and accurate chart reviews to extract relevant clinical information necessary for appointment scheduling, care coordination, or response to outside provider inquiries.</li>
<li>Navigate multiple tabs and data points within the EHR (e.g., lab orders, referrals, future appointments, provider notes) to ensure appropriate follow-through and patient guidance.</li>
<li>Schedule appointments in alignment with NCH protocols, provider preferences, visit types, and availability, minimizing scheduling errors such as visit length mismatches or assigning to closed panels.</li>
<li>Serve as a liaison between external healthcare providers and NCH teams to facilitate information sharing and care continuity.</li>
<li>Use sound judgment to determine when a referral to clinical staff or escalation is required.</li>
<li>Communicate clearly and compassionately with patients and team members from diverse backgrounds.</li>
<li>Perform other duties as assigned.</li>
</ul>
Key Skills, Knowledge, &amp; Abilities
<ul>
<li>Basic PC skills in MS Windows environment</li>
<li>Experience using EHRs, with the ability to navigate and extract key information.</li>
<li>Basic or limited familiarity with medical terminology and clinical workflows.</li>
<li>Excellent telephone and written communication skills, as well as listening skills and ability to demonstrate tact and patience with callers.</li>
<li>Active listening skills with the ability to remain patient, tactful, and supportive.</li>
<li>Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision.</li>
<li>Ability to communicate effectively and respectfully with people of varied racial, educational, and socio-economic backgrounds.</li>
</ul>
Education/Experience Requirements
<ul>
<li>High School diploma, GED or equivalent</li>
<li>2-years general office experience or experience in a customer service setting</li></ul> 


About Neighborcare Health: 
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here.

Full job description is available upon request</div>

Patient Contact Center Representative II - Pacific Tower (1.0 FTE)

Seattle Indian Health Board

<div>SIHB Core Competencies 


Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization. 

<ul><li>
Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
</li><li>Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.</li><li>
Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.</li><li>
Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
</li><li>Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.</li></ul> 

Position Summary: Providing excellent customer service, preparing a wide range of hot and cold specialty beverages, taking orders, and processing payments. 


Organizational Structure/Reporting Relationships: This position reports directly to the Kitchen Manager and is a member of the Commercial Kitchen Team. This position has no direct reports. 


Organizational Responsibilities 

<ul><li>
Hold Indigenous values and practices with respect and integrity
</li><li>Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions-oriented
</li><li>Actively participate in organizational activities with the understanding that success is achieved through teamwork.</li><li>
Recognize that communication is central to the organization&rsquo;s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others&rsquo; best intentions in mind.
</li><li>At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care.</li></ul> 

Job Responsibilities
<ul><li>
Complies with all organizational policies regarding ethical business practices.</li><li>
At all times. demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients, and the community.</li><li>
Works extremely well under pressure; meets multiple and often competing deadlines.</li><li>
Receiving and processing customer orders and payments.</li><li>
Prepare or serve hot or cold beverages (e.g., coffee, espresso drinks, blended coffees, teas).</li><li>
Clean or sanitize work areas, utensils, and equipment.</li><li>
Serve prepared foods (e.g., muffins, biscotti, bagels).</li><li>
Weigh, grind, and pack coffee beans.</li><li>
Stock customer service stations with beverage prep items (e.g., milk, sugar, wooden stirrers, napkins)</li><li>
Provide customers with product details (e.g., coffee blend or prep descriptions).</li><li>
Demonstrate the use of retail equipment, such as espresso machines and coffee grinders.</li><li>
Other duties as assigned.</li></ul> 

Background Qualifications 


Required: 

<ul><li>
Valid Washington State Food Worker card</li></ul> 


Preferred
<ul><li> Previous experience in a coffee shop.
</li></ul><ul><li> Familiarity with espresso machines and brewing techniques.
</li></ul><ul><li> Customer service experience, particularly in a fast-paced setting.
</li></ul><ul><li> Knowledge of coffee types, flavor profiles, and brewing methods.
</li></ul><ul><li> Ability to multitask and work efficiently under pressure.
</li></ul><ul><li> Strong communication skills and a friendly demeanor.
</li></ul><ul><li> Basic math skills for handling cash and processing transactions.
</li></ul><ul><li> Experience with food handling or preparation is a plus.
</li></ul><ul><li> A passion for coffee and a willingness to learn about new products and trends.</li></ul> 
Work Environment: SIHB operates on a 4x10 (4 days per week, 10 hours per day) work schedule with occasional extra hours for events Saturday clinic and to meet deadlines.</div>

BARISTA

Ignik Outdoors

We&rsquo;re hiringIgnik Outdoors is looking for Part-Time Customer Support &amp; Product Specialists to provide excellent support to our customers. We&rsquo;re hiring 2+ part-timers to ensure reliable coverage when teammates are out. These roles will work closely with teammates across departments and help improve our support systems by capturing and sharing customer feedback and product issues.About IgnikIgnik makes environmentally thoughtful heating products that help people get outside sooner and stay outside longer.Position snapshot<ul><li>Openings: 2+ part-time roles</li><li>Reports to: VP of Brand &amp; Product</li><li>FLSA status: Hourly / Non-Exempt</li><li>Time commitment: Part-time, scheduled hours (15&ndash;25 hours/week each)</li><li>Schedule: Set weekly shifts within Monday&ndash;Friday, 8:00 AM&ndash;4:00 PM PST; minimum 2 days/week; occasional weekend &amp; coverage shifts available</li><li>Location: Seattle area. Flexible, in-person/semi-remote position, must be able to attend onboarding and days in our Seattle office (typically 3&ndash;4x/week)</li><li>Start date: ASAP (target mid-April)</li><li>Compensation: $22&ndash;$25/hour (DOE)</li><li>Paid training: Provided during onboarding</li><li>Travel: Occasional travel/overnights for company events may be required (1&ndash;2 times per year)</li></ul>Primary responsibilities<ul><li>Answer customer questions daily over email, chat, and phone to support and guide customers on their Ignik product journey</li><li>Troubleshoot product issues and provide clear, accurate guidance and next steps</li><li>Process returns/exchanges and ensure accurate and timely resolution</li><li>Coordinate with warehouse/logistics on order issues, replacements, and fulfillment questions</li><li>Maintain accurate ticket documentation and follow-up to closure</li><li>Capture and report recurring customer feedback, confusion points, and product issues (simple weekly/monthly summaries to support product and process improvements)</li><li>Light office support, including mail, receiving product samples, and shipping show supplies</li></ul>Success looks like: fast, accurate resolutions; clear, friendly communication; clean ticket notes; and clear weekly trend callouts.Required qualifications<ul><li>High school diploma/GED or equivalent</li><li>2+ years of customer service experience (consumer products preferred)</li><li>Excellent communication skills (written and verbal); professional, helpful demeanor</li><li>Strong organization and follow-through; able to manage multiple priorities</li><li>Comfortable learning product details and working in cloud-based tools (support platforms, email, docs, chat)</li><li>Ability to work a reliable schedule and occasionally help cover teammate time off</li></ul>Nice to have<ul><li>Passionate about outdoor/camping products and helping customers choose and use gear</li><li>Experience with a customer service platform (Gorgias, Zendesk, etc.) and/or Shopify</li><li>Some College/University studies</li></ul>Perks<ul><li>Paid time off (includes WA Paid Sick Leave)</li><li>Paid Holidays</li><li>Quarterly paid &ldquo;Adventure Hours&rdquo; (pro-rated; use for skiing, hiking, climbing, volunteering outdoors, etc.)</li><li>Ignik Gear stipend: up to $300/year + free &amp; heavily discounted Ignik Gear</li><li>Pro-deals access (outdoor industry discounts, where available)</li><li>Predictable scheduling: regular weekly schedule, minimal last-minute changes, easy shift swaps</li></ul>Note: Benefits eligibility may vary by role and scheduled hours.Physical demands<ul><li>Ability to sit or stand for extended periods</li><li>Ability to bend and reach overhead</li><li>Ability to regularly lift and carry up to 50 lbs</li></ul>To applyPlease submit a resume to HR@ignik.com and a short note with:<ul><li>Your weekly availability, and</li><li>Why you&rsquo;re a strong fit for a product-focused customer support role</li></ul>Ignik is an equal opportunity employer.Job Type: Part-timePay: $22.00 - $25.00 per hourExpected hours: 15 &ndash; 25 per weekBenefits:<ul><li>On-the-job training</li><li>Paid time off</li><li>Work from home</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Seattle, WA 98104 (Required)</li></ul>Work Location: In person

Customer Support & Product Specialist (Part-Time, Hourly)

Aquent

<div>
 
 FRONT DESK GREETER (part-time contractor)
 
 
 
 <ul>
 <li>
 Location: Seattle, WA
 </li>
 <li>
 Hours: 9:15 am to 5:45 pm
 </li>
 <li>
 Must be able to pick up 45 lbs
 </li>
 <li>
 W2, weekly pay, benefits, 401k w/ match
 </li>
 <li>
 Background screening required
 
 
 </li>
 </ul>
 The ideal greeter loves conversing with members and is willing to go above and beyond by learning members&rsquo; names and greeting everyone with a warm smile and eye contact. They should be willing to fill in as needed for mornings, nights, and weekend shifts. A greeter presents a positive first impression of the Fitness Center&rsquo;s friendliness, excellent customer service, and high standards.
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Greeting incoming and departing members warmly with a genuine smile and eye contact
 </li>
 <li>
 Escorting members to massage and other appointments.
 </li>
 <li>
 Assisting members in-person with unlocking lockers, as well as operating the remote lock box over the phone, and troubleshooting as needed.
 </li>
 <li>
 Observing members&rsquo; needs.
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 Flexibility to work early mornings, nights, and weekends.
 </li>
 <li>
 Familiarity with Apple products.
 </li>
 <li>
 Experience in customer service.
 </li>
 <li>
 Strong time management.
 </li>
 <li>
 Previous experience working in a fitness center, gym, or similar health and wellness environment.
 </li>
 <li>
 About Aquent Talent:**
 
 
 </li>
 </ul>
 Aquent Talent connects the best talent in marketing, creative, and design with the world&rsquo;s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We&rsquo;re about creating an inclusive environment&mdash;one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
 
 
 
 Client Description
 
 
 
 Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.
 
 
</div>

Receptionist (Fitness Center) [208561]

Kaiser Permanente

<div><div>Job Summary:</div> 
 
<div>Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente.</div><div> 

Essential Responsibilities:</div> 
 
<ul><li>Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform MyGH set up verification; Communicate with patients via multiple channels; Process internal and external referrals.</li><li>
General Account Management: Confirm and set up payor coverage structures; Obtain prior authorization for services; Process appropriate items in the patient, claim edit and charge review work queues; Act as liaison to Patient Financial Services and the Health Plan; Communicate with external government payors and employers, as necessary; Perform manual service capture and data entry; Act as liaison to Health Information Management Coding Specialist for facility specific coding issues; Apply account review criteria and billing guidelines in preparation for off site billing of professional services; Provide fee estimates for KP services; Assist patients with billing questions.</li><li>
Cash Collection and Depositing: Collect co-pays and cost shares for services; Process refunds; Perform daily cash reconciliation and reporting for retail transactions; Process daily till closeout; Prepare bank documentation, combine and reconcile deposits of cashiers in the facility.</li><li>
Customer Service: Adhere to Kaiser Permanente behavior &amp; appearance standards; Demonstrate strong customer service and communication skills; Treat customers with courtesy and respect; Adhere to HIPAA and patient confidentiality requirements; May act as a guide when a patient accesses Kaiser Permanente services.</li></ul><div> 
Basic Qualifications:</div>
<div>Experience</div> 
 
<ul><li>Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum of two (2) years of experience providing excellent customer service in a fast- paced environment.</li><li>
Per the National Agreement, current KP Coalition employees have this experience requirement waived.</li></ul><div>
Education</div> 
 
<ul><li>High School Diploma OR General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
Additional Requirements:</div> 
<ul><li>
Experience in electronic patient accounting, scheduling or customer information systems.</li><li>
Basic PC skills in MS Windows environment, 10-key and typing (35 WPM).</li><li>
Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills.</li></ul><div>
Preferred Qualifications:</div> 
 
<ul><li>Three (3) years of additional experience in a patient care setting.</li><li>
Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems.</li><li>
Understanding of Kaiser Permanente billing protocols and cash posting systems.</li><li>
Familiar with medical terminology.</li><li>
Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry.</li><li>
Working knowledge of health care insurance practices and billing.</li><li>
Knowledge of health care payer/insurer types, including state and federal workers. compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS).</li><li>
Understanding of Kaiser Permanente insurance products and benefits.</li><li>
Proven ability to establish credibility and respect with patients.</li><li>
Proven ability to problem solve and take initiative.</li><li>
Ability to provide feedback and education to other staff regarding correct procedures.</li><li>
Six (6) months experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay.</li><li>
Demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment.</li><li>
Effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members.</li><li>
Positive, open-minded, and focused on continuous improvement.</li><li>
Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.</li><li>
Vocational training in medical office procedures and billing.</li><li>
Coursework or practical training and experience in ICD-9 and CPT coding.</li></ul> 
PrimaryLocation : Washington,Seattle,Capitol Hill Main Building 
HoursPerWeek : 1 
Shift : Variable 
Workdays : Mon, Tue, Wed, Thu, Fri 
WorkingHoursStart : 07:00 AM 
WorkingHoursEnd : 05:00 PM 
Job Schedule : Part-time 
Job Type : Standard 
Employee Status : Temporary 
Employee Group/Union Affiliation : J04|OPEIU|OPEIU Local 8 
Job Level : Individual Contributor 
Job Category : Customer Services 
Department : Renton Admin Glacier - Rgnl Med Fac-Med Ops Bus Svc - 1130 
Travel : No 
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Patient Access Representative (temporary)

Explore 317+ Customer service representative in Seattle this March. Find roles across top companies and apply now to boost your career.