deskside technician

desktop support specialist Jobs in New York

desktop support specialist

desktop technician level 1 Jobs in New York

desktop technician level 1

executive tech support

service desk technician

Milestone Technologies, Inc.

<div>
 <p>
  We are looking for an IT Service Desk Analyst to support one of our best clients onsite in Lower Manhattan, New York!
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is a service desk/IT support bar - Experience providing in-person support in a heavy MAC environment is needed.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for candidates with:
 </p>
 <ul>
  <li>
   <strong>
    Confidence
   </strong>
   &ndash; Comfortable in what they know and honest about what they don&rsquo;t. Knows how to escalate
  </li>
  <li>
   <strong>
    Poise
   </strong>
   &ndash; Professional demeanor, even under pressure.
  </li>
  <li>
   <strong>
    Clear and concise communication
   </strong>
   &ndash; Able to articulate thoughts succinctly and effectively.
  </li>
  <li>
   <strong>
    Aspirations and ambition
   </strong>
   &ndash; Motivated to grow, learn, and take on new challenges.
  </li>
  <li>
   <strong>
    Drive
   </strong>
   &ndash; Demonstrates initiative and a strong work ethic.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  As you review candidates, please prioritize these traits when assessing fit and please probe for examples that highlight these qualities.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Technical Environment &ndash; Looking for candidates who have this experience/tools:
  </li>
  <li>
   70% Mac, 30% Windows
  </li>
  <li>
   Windows physical hardware + VDIs (primarily Linux VDIs, some Windows VDIs but not much and trying to get away from)
  </li>
  <li>
   Collaboration tools: Google Workspace, Zoom, Slack
  </li>
  <li>
   Ticketing: FreshService is primary, use Jira secondary for engineering projects
  </li>
  <li>
   A lot of their tickets are related to onboarding/account provisioning/access management related &ndash; use Okta and Collide for that
  </li>
  <li>
   MDM: JAMF &amp; Intune
  </li>
  <li>
   Use Zoom Rooms for AV/VC &ndash; if someone has AV/VC skills, that&rsquo;s great/a plus &ndash; will be doing more and more events
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Responsibilities:
   </strong>
  </li>
  <li>
   The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
  </li>
  <li>
   Be the face of IT to corporate employees in the respective office location.
  </li>
  <li>
   Ensure that the physical IT technology in the office is operational (e.g. AV rooms, Wi-Fi, badge readers, cameras, etc).
  </li>
  <li>
   Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
  </li>
  <li>
   Work to improve the procurement and asset management practices for IT hardware and software.
  </li>
  <li>
   Be responsible for the physical inventory of computer assets and ensure the local equipment is tracked efficiently and securely.
  </li>
  <li>
   Work with Finance and IT leadership to manage budgets and costs for IT spend.
  </li>
  <li>
   Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
  </li>
  <li>
   Execute standard Onboarding &amp; Offboarding processes for employees joining and leaving the company.
  </li>
  <li>
   Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
  </li>
  <li>
   Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
  </li>
  <li>
   Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
  </li>
  <li>
   Participate in after-hours, on-call support rotation.
  </li>
  <li>
   Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Required Skills:
   </strong>
  </li>
  <li>
   3+ years of IT end user support experience in a Windows and MAC environment
  </li>
  <li>
   Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
  </li>
  <li>
   Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
  </li>
  <li>
   Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
  </li>
  <li>
   Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
  </li>
  <li>
   Customer focused approach to delivering excellent service and support to internal customers.
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Service Desk Technician

Cipriani

<p><b>POSITION: Help Desk Technician I (Level 1 Support) </b></p><p><b>POSITION PURPOSE </b></p><p>The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.</p><p><b>ESSENTIAL FUNCTIONS AND DUTIES </b></p><ul><li>Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat</li><li>Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment</li><li>Evaluate business impact and determine the appropriate resolution or escalation path</li><li>Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues</li><li>Perform user account setup, password resets, access provisioning, and basic identity management</li><li>Escalate issues to Level 2/3 support teams with complete and accurate documentation</li><li>Maintain detailed ticket notes, resolutions, and knowledge base documentation</li><li>Monitor and manage ticket queues to ensure SLA response and resolution standards are met</li><li>Assist with employee onboarding and offboarding, including device setup and access provisioning</li><li>Support asset management activities, including inventory tagging, tracking, and audits</li><li>Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment</li><li>Deliver timely status updates and clear communication to end users throughout the support lifecycle</li></ul><p><b>KNOWLEDGE, EXPERIENCE AND SKILLS </b></p><ul><li>1&ndash;3 years of experience in IT support or help desk roles</li><li>Working knowledge of Windows and macOS environments</li><li>Experience with ticketing systems; Zoho Desk experience strongly preferred</li><li>Familiarity with Microsoft 365 and Google Workspace environments</li><li>Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP</li><li>Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred</li><li>Strong written and verbal communication skills with the ability to explain technical concepts clearly</li><li>Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment</li><li>Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus</li><li>Operating Systems: Windows, iOS, Android, macOS</li><li>Productivity Suite: Microsoft 365, Google Workspace</li><li>Ticketing System: Zoho Desk</li><li>Identity &amp; Access: Active Directory, Azure AD</li><li>Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist</li><li>Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment</li><li>Collaboration Tools: Teams, Zoom</li></ul><p><b>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION </b></p><ul><li>Ability to sit or stand for extended periods while providing technical support</li><li>Ability to lift, carry, and move IT equipment weighing up to 50 pounds</li><li>Dexterity to set up, configure, and troubleshoot hardware and peripherals</li><li>Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management</li><li>Capability to work in a fast-paced, on-site support environment</li></ul><p><b>INTENT AND FUNCTION OF JOB DESCRIPTIONS </b></p><p>All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.</p><p><i><b>Cipriani is an equal opportunity employer. </b></i></p><p>Pay: $21.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Help Desk Technician Level I

WW International, Inc. (Weight Watchers)

<div><div><h3 class="jobSectionHeader"><b>WeightWatchers is a global digital health company.</b></h3>
<p>
WeightWatchers is a global digital health company and the world's #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits.</p>
<p>
As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing <b>new clinical pathways for GLP-1 medication access</b>, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care.</p></div><br>
<p></p>
<div>
<div><b>Position Summary:</b><br>
The Service Desk Logistics Coordinator is responsible for managing the logistics, inventory, and lifecycle of company computer equipment. This role ensures accurate tracking, preparation, and shipment of hardware while maintaining clear communication with end users and supporting basic equipment maintenance activities.</div>
<div><br>
<b>Key Responsibilities:</b><br>
<ul><li>Coordinate the shipping and receiving of computer equipment to and from employees</li><li>Communicate with users to obtain shipping details and follow up on outstanding equipment returns</li><li>Catalog, track, and maintain accurate records of all hardware in the inventory management systems</li><li>Prepare equipment for redeployment, including cleaning, resetting, and secure data wiping</li><li>Perform basic hardware maintenance and quality checks prior to storage or shipment</li><li>Package equipment for shipment and deliver outgoing shipments to designated courier locations</li><li>Ensure inventory records are current, accurate, and compliant with internal standards</li><li>Update tickets to reflect current status of shipments and returns</li></ul></div>
<div></div>
<div><b>Qualifications</b><br>
<ul><li>High school diploma or equivalent experience</li><li>Strong organizational skills and attention to detail</li><li>Ability to communicate clearly and professionally with end users</li><li>Reliable, punctual, and able to work independently with minimal supervision</li><li>Basic familiarity with computer hardware (tablets, laptops, peripherals, accessories)</li><li>Comfortable using inventory or tracking systems and basic office software</li></ul></div>
<div></div>
<div><b>Physical Requirements</b><br>
<ul><li>Ability to lift, carry, and move computer equipment and packages weighing up to approximately 40 lbs</li></ul></div>
<ul><li>Ability to stand, walk, bend, and pack equipment for extended periods</li><li>Ability to transport equipment to nearby courier locations as needed</li></ul>
<div></div>
<div><b>Schedule</b>: Part-time, 2 days per week (Tuesday and Wednesday, 9:00 AM &ndash; 5:00 PM)</div></div><p></p><div><p><br>
At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance.</p>
<p><i>
It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.</i></p>
<p><i>
By agreeing to participate in our process, you agree that any information we collect is subject to our </i><i>Privacy Policy</i><i>.</i></p><br>
<p></p>
<div>
<div>Maryland</div>
<b>Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.</b></div>
<div></div>
<div>Massachusetts</div>
<div>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><br>
<div>
<div></div><div>WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.</div>
<div></div>
</div><h3 class="jobSectionHeader"><b>RECRUITMENT SECURITY &amp; FRAUD PREVENTION</b></h3>
<p>
At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:</p>
<ul>
<li><b>Verified Email Domain:</b> All official correspondence from our recruiting team will originate from an <b>@ww.com</b> email address.</li>
<li><b>Live Engagement:</b> Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.</li>
<li><b>Financial Integrity:</b> WeightWatchers will <b>never</b> ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or &quot;start-up kits&quot; on our behalf.</li>
<li><b>Secure Data Collection:</b> Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.</li>
</ul>
<p><b>Stay Vigilant:</b> If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww</p></div></div><p></p>

Service Desk Logistics Coordinator (part-time, in office)

Squanou Technology inc

<p><b>Squanou Technology Inc</b></p><p>Squanou Technology is a corporate IT relocation and desktop support firm specializing in financial services environments. We support major enterprise clients across the Tri-State area and nationwide, delivering high-touch desktop deployment, MAC services, and break/fix support.</p><p>We are expanding our technician network to support increasing deployment volume.</p><p>Position Overview:</p><p>We are seeking experienced <b>Deployment &amp; MAC Technicians</b> to support after-hours, weekend, and project-based work across New York City and surrounding areas.</p><p>This role is ideal for technicians who are professional, dependable, and comfortable working in high-end corporate environments.</p><p>Work typically includes:</p><ul><li>PC deployments (1&ndash;3 monitor setups)</li><li>Desk-side hardware installs</li><li>User moves (MAC &ndash; Move/Add/Change)</li><li>Equipment swaps and refresh projects</li><li>Light break/fix support</li><li>Cable management and clean workspace setup</li></ul><p>Schedule:</p><ul><li>Fridays after 5:00 PM</li><li>Saturday mornings</li><li>Some weekday availability (as needed)</li><li>Project-based assignments</li></ul><p>Flexible availability preferred.</p><p>Requirements:</p><ul><li>2+ years desktop support or deployment experience</li><li>Experience in financial or corporate environments preferred</li><li>Strong professionalism and communication skills</li><li>Comfortable interacting directly with end users</li><li>Ability to work independently and follow deployment instructions</li><li>Reliable transportation within NYC / Tri-State</li><li>Background check required (financial industry standard)</li></ul><p>Preferred Experience:</p><ul><li>Windows 10/11 deployments</li><li>Active Directory basics</li><li>Imaging / device staging</li><li>Multi-monitor setups</li><li>Ticketing systems</li><li>Corporate office etiquette</li></ul><p>Pay: From $25.00 per hour</p><p>Work Location: In person</p>

Deployment & MAC Technician (After-Hours / Weekend Support) – NYC & Tri-State

Palette Hotels

<div><p><b>Position: Front Desk Agent</b></p><p>
Essential Duties and Responsibilities</p><p>
As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li><li>
Ensure that all Guest complaints managed, recorded, and resolved promptly</li><li>
Support the Night Auditor with all Front Desk and accounting related duties
</li><li>Produce nightly reports, as required</li><li>
Inform Departments of special requests, early/late departures, room changes and other Guest requests</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
</li><li>Deliver attentive, courteous, and efficient service to all guests during checkin, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.</li><li>
Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPs</li><li>
Manage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalism</li></ul><p>
Serve your role and Team in an environmentally-conscience manner.</p><p>
Required Skills and Requisites</p><p>
Job Requirements</p><p>
Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:</p><ul><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Flexibility to respond to a range of different work situations</li><li>
Flexible work schedule Day Shift and Night Shift</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
2yrs Front Desk experience</li><li>
Knowledge of the hospitality industry</li><li>
High level of IT Proficiency</li></ul><p>
Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.</p><p>
Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.</p><p>
Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.</p><p>
Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the <i>Everify website.</i></p></div>

Front Desk Agent - AC Hotel New York Downtown, NY

IT Accel, Inc.

<div>
 Job Description:
 <br/>
 <br/>
 This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
 <br/>
 <br/>
 Responsibilities include, but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Assist with Moves, Adds, and Changes (MAC)
  </li>
  <li>
   Build, deploy, and maintain end-user devices
  </li>
  <li>
   Track, prioritize, document, and resolve incident tickets
  </li>
  <li>
   Manage and audit hardware and software inventory
  </li>
  <li>
   Provide technical guidance and training to end users
  </li>
  <li>
   Troubleshoot advanced technical issues
  </li>
  <li>
   Support and maintain O365, VDI, and mobile environments
  </li>
  <li>
   Maintain strong responsiveness, communication, and professionalism
   <br/>
   <br/>
  </li>
 </ul>
 Required Skills:
 <br/>
 <br/>
 <ul>
  <li>
   Windows 11 Enterprise and Microsoft Office 365
  </li>
  <li>
   Active Directory administration (structure, policies, management)
  </li>
  <li>
   Network fundamentals (connections, components, protocols)
  </li>
  <li>
   Local and remote end-user support experience
  </li>
  <li>
   Intune Mobile Device Management
  </li>
  <li>
   Experience supporting laptops and desktop hardware
  </li>
  <li>
   Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
   <br/>
   <br/>
  </li>
 </ul>
 Preferred Skills:
 <br/>
 <br/>
 <ul>
  <li>
   VOIP systems administration
  </li>
  <li>
   Enterprise video conferencing systems
  </li>
  <li>
   Patch management and software deployment
  </li>
  <li>
   Python or PowerShell scripting
  </li>
  <li>
   Knowledge of network and internet security
  </li>
  <li>
   Familiarity with ITIL processes and incident management
   <br/>
   <br/>
  </li>
 </ul>
 Required Experience:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree required
  </li>
  <li>
   1-3 years of professional IT support experience
  </li>
  <li>
   Experience providing white-glove support in a fast-paced environment
  </li>
  <li>
   Strong troubleshooting skills and ability to work independently
  </li>
  <li>
   Participation in an on-call rotation is required
   <br/>
   <br/>
  </li>
 </ul>
 #itacceljobs
</div>


Service Desk Specialist

Millenia RX

<p>Pharmacy in Harlem NY, looking for a full time pharmacy technician to be a part of our family.</p><p>Previous Pharmacy experience (1 year ) MUST HAVE. Must know Micro merchant. Must be a quick learner, good listener, team player, energized, and friendly.</p><p>Good pay, good atmosphere.</p><p>If you think you are the great candidate, please contact us.</p><p>Looking for immediate hire!!!!</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $25.00 per hour</p><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Experience:</p><ul><li>Pharmacy technician : 1 year (Required)</li><li>Customer service: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>Pharmacy Technician License (Preferred)</li><li>Pharmacy Technician Certification (Preferred)</li></ul><p>Work Location: In person</p>

Pharmacy Technician

Explore 872+ Service desk technician in New York this March. Find roles across top companies and apply now to boost your career.