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customer service representative Jobs in Kansas City

customer service representative

dispatcher i (2nd shift) Jobs in Kansas City

dispatcher i (2nd shift)

food server

intermodal dispatcher (international operations) Jobs in Kansas City

service dispatcher

MidAmerican Energy Company

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 ﻿Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel.
 <br/>
 <br/>
 There are currently two (2) open positions.
 <br/>
 <br/>
 One position will be on a rotating schedule.
 <br/>
 <br/>
 One position will be filled for the following hours of work: Friday/Saturday/Sunday/Monday 12:00 PM &ndash; 10:00 PM (4, 10s).
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 ﻿Exercise judgment giving precedence to dispatch of requests and/or scheduled service orders utilizing mobile data terminals, resource manager, customer service system and voice radios. (65%) Coordinate non time sensitive work orders to help fill any potential down time in schedule (15%) Coordinate service work and provide support to other gas and electric operating divisions. (10%) Perform additional responsibilities as requested or assigned. (10%)
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 ﻿Associate's degree in business or a related major or the equivalent related work experience. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.) Three years of related experience. Ability to handle and prioritize multiple tasks concurrently. Effective oral and written communication skills. Effective analytical and problem-solving skills. Personal computer skills. Effective ability to prioritize and handle multiple tasks and projects concurrently. Must be willing to work a variable schedule (rotating shift) in a centralized dispatch center. This position is subject to Department of Transportation mandated drug testing, including but not limited to random drug testing. Employees must be able to perform the essential functions of the position, with or without an accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
</div>


Service Dispatcher

AIT Worldwide Logistics

<div>Introduction:
<div>
Join us at AIT, where we believe every day presents an opportunity to make a global impact!</div><div></div><div><br>
We&rsquo;re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.</div><div></div><div><br>
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what <b>our people deliver.&reg;</b> means when you come move the world with us!</div><div></div><div><br>
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.</div>
Overview:
<div>
AIT is seeking a<b> </b><b><i>Dispatcher I</i></b>! We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.</div><div>
The <b><i>Dispatcher I</i></b> is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.</div>
Responsibilities:
<ul><li>Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.</li><li>
Timely event data entry of shipment milestones into MyAIT &amp; AS400 tracking system &ndash; pickup, delivery, obtain proof of delivery.</li><li>
Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.</li><li>
Assign driver load planning based on local mapping &amp; appointments accordingly.</li><li>
Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.</li><li>
Other duties and responsibilities will be assigned as business demands deem necessary.</li></ul><p></p><ul><li><b><br>
Work schedule</b>: Tuesday-Saturday: 12pm-8pm</li></ul>
Qualifications:
<ul><li>A team player who works well with others &ndash; being respectful to our teammates is a Core Value</li><li>
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role</li><li>
Growth mindset &ndash; being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently</li><li>
Customer service focus &ndash; we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture</li></ul><div><b>
Other Skills We Hope to See:</b></div><ul><li>
High School Diploma/GED equivalency required; Associate Degree or equivalent preferred.</li><li>
0-3 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations.</li><li>
Proficient in Microsoft Office</li><li>
Previous Experience working with AS400 preferred.</li><li>
Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.</li><li>
High attention to details and organization.</li><li>
Strong geographic and mapping skills. Sense of direction and coordination to build routes.</li><li>
Great interpersonal and communication skills with customers, drivers, and co-workers&mdash;communication is key!</li></ul>
What AIT Can Offer You:
<div>
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&amp;D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.</div>
About AIT Worldwide:
<div>
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT&rsquo;s flexible business model customizes door-to-door deliveries via sea, air, ground and rail&mdash;on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT&rsquo;s full-service options also include customs clearance, warehouse management and white glove services.</div><div></div><div><i><br>
AIT Worldwide Logistics is an Equal Opportunity Employer &ndash; M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.</i></div></div>

Dispatcher I (2nd shift)

SRJA Consulting LLC

<p><b>Intermodal Dispatcher (International Operations)</b><br/>Kansas City, KS (Onsite)<br/>Full-Time</p><p><b>Compensation</b></p><ul><li>Pay: $50,000 - $65,000 based on experience</li></ul><p><b>Schedule</b></p><ul><li>Hours: M-F, 7am - 4 pm</li><li>Some evenings and weekends as needed</li></ul><p><b>About the Role of Intermodal Dispatcher</b></p><p>We are seeking an experienced Intermodal Dispatcher to manage international container operations across major rail and port networks. This role is critical in coordinating drivers, tracking shipments, and ensuring timely delivery of freight across intermodal systems.</p><p>If you thrive in a fast-paced logistics environment and understand the complexities of international freight movement, we want to talk to you.</p><p><b>Key Responsibilities of Intermodal Dispatcher</b></p><ul><li>Dispatch drivers for international intermodal container moves</li><li>Coordinate shipments between rail yards, ports, and customer locations</li><li>Monitor container status and ensure on-time pickups and deliveries</li><li>Communicate with drivers, customers, and terminals daily</li><li>Manage scheduling, routing, and load assignments</li><li>Track and resolve service issues proactively</li><li>Maintain accurate records in dispatch and logistics systems</li><li>Ensure compliance with company and DOT regulations</li></ul><p><b>What You&rsquo;ll Need as an Intermodal Dispatcher</b></p><ul><li>2+ years of intermodal dispatching experience (required)</li><li>2+ years of brokerage experience</li><li>Strong understanding of international container movement and port/rail operations</li><li>Experience with DMS, Samsara, or similar platforms</li><li>Excellent communication and problem-solving skills</li><li>Ability to multitask in a high-volume environment</li><li>Strong attention to detail and organizational skills</li></ul><p><b>Benefits</b></p><ul><li>Health, dental, and vision insurance</li><li>Life insurance</li><li>Weekly pay</li><li>Paid holidays</li><li>Paid Vacation</li><li>Career growth opportunities within a growing transportation company</li></ul><p><b>About HIT Trucking</b></p><p>HIT Trucking is a trusted name in intermodal transportation, specializing in efficient, reliable container movement across major rail and logistics networks. As part of a growing operation, we pride ourselves on consistent freight, strong driver support, and operational excellence.</p><p>Our team is built on communication, reliability, and a commitment to getting the job done right every time.</p><p><b>Apply Today</b><br/>If you have intermodal dispatch experience and are ready to take the next step in your logistics career, apply now.</p><p>Pay: $50,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Dispatching: 2 years (Required)</li></ul><p>Work Location: In person</p>

Intermodal Dispatcher (International Operations)

Coleman Worldwide Moving

<div><p><b>Job Summary:</b></p><p>
The planner will coordinate with dispatchers and drivers to ensure routes are maintained and effective, assist dispatchers in any way needed, and solicit shipments from Allied and other carriers (inside sales)</p><p></p><p><b>
Essential Functions:</b></p><ul><li>
Coordinate with Senior Planner to ensure all Allied, DOT, and DOD regulations are followed throughout department</li><li>
Attend planning meetings for consumer, national, and military accounts</li><li>
Maintain positive relationships with other agents, carriers, etc.</li><li>
Nightly and weekend dispatcher phone duties- approving funds and repairs for drivers via phone, text, and email, troubleshoot with drivers as needed on a rotating basis with other planners and dispatchers</li><li>
Attend dispatcher meetings</li><li>
Plan drivers schedules daily</li><li>
Review all bookings as received</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Good understanding of driver and dispatcher relationships</li><li>
Good understanding of internal mechanics of industry</li><li>
Good people management skills</li><li>
Good knowledge of Excel, Google Maps, Outlook</li></ul><p></p><p><b>
Required Education and Experience:</b></p><ul><li>
Required: Associate&rsquo;s or Bachelor&rsquo;s degree in Business Management or Transportation</li><li>
Required: 5 years of experience in transportation and moving industry</li></ul><p></p><p><b>
Working Conditions:</b></p><ul><li>
Indoors</li><li>
Office Environment</li><li>
Sitting for long periods of time</li><li>
Normal business hours are in shifts beginning at 6:30am and ending at 6:00pm. Required to work every other Saturday from 7:00am to 1:00pm. Rotating schedule of company phone overnight and on weekends as on-call dispatcher.</li></ul><h2 class="jobSectionHeader"><b><i>
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!</i></b></h2></div><p></p>

Planner/Scheduler

Black Oak Casino

<div><p><b>SUMMARY:</b><b> </b>Responsible for supporting banquet and event operations through the setup, service, and breakdown of banquet functions in accordance with established service standards. This position provides food and beverage service to Resort Guests in an efficient, courteous, and professional manner while maintaining a high standard of guest service. The role maintains the cleanliness, organization, and stocking of beverage stations and equipment to ensure smooth banquet and bar operations. This position works a flexible schedule based on event demand, including evenings, weekends, and holidays.</p><div><p><b>
Essential Responsibilities and Duties</b>: (Specific areas of responsibility including, but not limited to)
</p><ul><li><p>Set up banquet rooms and event spaces according to Banquet Event Orders (BEOs), including tables, chairs, linens, flatware, glassware, and decorations.
</p></li><li><p>Provide professional food and beverage service to Guests during banquet functions and events, ensuring timely, courteous, and engaging service.
</p></li><li><p>Take and deliver Guest food and beverage orders while maintaining attentive service and responding promptly to Guest needs or concerns.
</p></li><li><p>Assist Guests with menu and beverage selections, demonstrating knowledge of all menu items and beverage offerings.
</p></li><li><p>Receive payment for purchases, make changes, process credit card transactions, and operate from an issued cash bank in accordance with company policy when applicable.
</p></li><li><p>Assist with buffet and plated service as required, ensuring proper presentation, timing, and adherence to service standards.
</p></li><li><p>Maintain cleanliness and organization of banquet areas, beverage stations, and service equipment throughout events.
</p></li><li><p>Support the setup, breakdown, cleaning, resetting, and storage of banquet and bar supplies and equipment.
</p></li><li><p>Assist bartenders by preparing bar areas for service, including refilling ice bins, restocking liquor and supplies, replacing kegs, cutting garnishes, and clearing and washing glassware.
</p></li><li><p>Ensure bartenders have the necessary supplies to provide beverage service efficiently during events.
</p></li><li><p>Follow all food safety, sanitation, and workplace safety procedures in accordance with company standards and local health regulations.
</p></li><li><p>Ensure responsible service of alcohol and comply with all state, federal, and local liquor laws and regulations.
</p></li><li><p>Work cooperatively with multiple departments to monitor and control the sale and service of alcoholic beverages in assigned areas.
</p></li><li><p>Perform duties from various work locations throughout the casino and food and beverage outlets based on business needs.
</p></li></ul><ul><li><p>Demonstrate strong teamwork and communication skills while working in a fast-paced, high-volume environment and performing multiple tasks simultaneously.
</p></li><li><p>Support the Food and Beverage Department as needed based on business demands, including working relief shifts in other outlets when required.
</p></li><li><p>Maintain adherence to assigned schedules, including evenings, weekends, holidays, and shifts based on event demand.
</p></li><li><p>Follow all outlet policies, procedures, and service standards.
</p></li><li><p>Perform other duties as assigned.
</p></li></ul><p></p><p><b>Mandatory Requirements:</b></p><ul><li><p>
Must be at least 21 years of age.
</p></li><li><p>Must possess a high school diploma, G.E.D., or equivalent.
</p></li><li><p>Must complete Food Handler or ServSafe certification and Responsible Alcohol Service certification or provide proof of current certification.
</p></li><li><p>Must possess a cooperative and friendly demeanor with strong guest service skills.
</p></li><li><p>Must be able to communicate effectively in English and follow directions.
</p></li><li><p>Must have the ability to learn and operate a point-of-sale (POS) system.
</p></li><li><p>Must be able to work in a fast-paced, high-volume environment and perform multiple tasks simultaneously.
</p></li><li><p>Must be dependable, punctual, and available for on-call shifts, including nights, weekends, and holidays.
</p></li><li><p>Must be able to pass a mandatory drug test.
</p></li><li><p>Must be able to obtain and maintain a valid gaming license.
</p></li><li><p>Must provide proof of eligibility to work in the United States.
</p></li></ul><p></p><b>Preferred Requirements:</b><b>
</b><ul><li><p>One year experience as a Food Server with experience in banquet service preferred.
</p></li></ul><p></p><p><b>Physical Demands:</b><b>
</b></p><ul><li><p>Regularly required to stand and walk for extended periods (up to 8 hours per shift).
</p></li><li><p>Must be physically able to perform all job requirements.
</p></li><li><p>Must be able to lift at least 50 pounds and occasionally more with assistance.
</p></li><li><p>Frequent bending, stooping, kneeling, and reaching above shoulder level.
</p></li><li><p>Ability to balance trays and carry service items safely.
</p></li><li><p>Assist with setting up and breaking down tables, chairs, and other event equipment as needed.
</p></li><li><p>Must be able to work in a fast-paced environment and remain attentive to guest needs.
</p></li></ul><p></p><p><b>Work Environment:</b></p><ul><li><p>
Must be able to work in a non-smoke free environment.
</p></li><li><p>Exposure to variable temperatures depending on event location (indoor/outdoor).
</p></li><li><p>Must be able to work in a noisy environment.
</p></li><li><p>Must be able to work all shifts, weekends, holidays, and special events.</p></li></ul></div></div><p></p>

On-Call Banquet Bartender/Barback

Epika Fleet Services

<div>Overview:
<div><b>
Keep Fleets Running. Keep Customers Moving.</b></div><div></div><div><br>
At <b>M.E.S.O. Inc.</b>, we pride ourselves on being the go-to partner for construction and industrial companies that rely on safe, dependable equipment. From mobile service and repairs and fleet support, our mission is simple: <b>keep our customers moving forward</b>.</div><div></div><div><br>
We&rsquo;re looking for a <b>Account Manager</b> to join our growing team. In this role, you&rsquo;ll be the central hub that keeps our service operations running smoothly. If you thrive in a fast-paced environment, enjoy problem-solving, and love working with people, this is your opportunity to make a direct impact on our customers&rsquo; success.</div><div></div><div><b><br>
If you&rsquo;re ready to play a key role in keeping fleets on the road and customers moving, M.E.S.O. Inc. wants to hear from you. Apply today and join a company that&rsquo;s driving the future of mobile equipment service.</b></div>
Responsibilities:
<h2 class="jobSectionHeader"><b>What You&rsquo;ll Do</b></h2><ul><li><div><b>
Own the schedule</b> &ndash; manage and coordinate daily schedules for our mobile service technicians</div></li><li><div><b>
Support the field</b> &ndash; process parts requests and ensure technicians have what they need to get the job done right</div></li><li><div><b>
Keep customers informed</b> &ndash; provide clear updates on timelines, lead-times, and service expectations</div></li><li><div><b>
Maintain accuracy</b> &ndash; update customer databases with current information and service details</div></li><li><div><b>
Bridge communication</b> &ndash; serve as the link between customers, technicians, and department managers</div></li><li><div><b>
Support accounting</b> &ndash; provide accurate maintenance contract billing information and prepare service invoices</div></li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h2><ul><li><div>
Strong organizational skills with the ability to balance multiple priorities</div></li><li><div>
Excellent communication skills &mdash; clear, professional, and customer-focused</div></li><li><div>
Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred)</div></li><li><div>
A team player who thrives in a collaborative, fast-moving environment</div></li><li><div>
Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation</div></li></ul>
Benefits:
<h3 class="jobSectionHeader"><b>Benefits</b></h3><ul><li>
Health, Dental, Vision &amp; Life Insurance</li><li>
401K Retirement Plan &amp; Matching</li><li>
Health Savings Account</li><li>
Paid Time Off</li></ul>
Pay Range: USD $24.00 - USD $30.00 /Hr.</div>

Account Manager

Meso

<div>Overview:
<div><b>
Keep Fleets Running. Keep Customers Moving.</b></div><div></div><div><br>
At <b>M.E.S.O. Inc.</b>, we pride ourselves on being the go-to partner for construction and industrial companies that rely on safe, dependable equipment. From mobile service and repairs and fleet support, our mission is simple: <b>keep our customers moving forward</b>.</div><div></div><div><br>
We&rsquo;re looking for a <b>Account Manager</b> to join our growing team. In this role, you&rsquo;ll be the central hub that keeps our service operations running smoothly. If you thrive in a fast-paced environment, enjoy problem-solving, and love working with people, this is your opportunity to make a direct impact on our customers&rsquo; success.</div><div></div><div><b><br>
If you&rsquo;re ready to play a key role in keeping fleets on the road and customers moving, M.E.S.O. Inc. wants to hear from you. Apply today and join a company that&rsquo;s driving the future of mobile equipment service.</b></div>
Responsibilities:
<h2 class="jobSectionHeader"><b>What You&rsquo;ll Do</b></h2><ul><li><div><b>
Own the schedule</b> &ndash; manage and coordinate daily schedules for our mobile service technicians</div></li><li><div><b>
Support the field</b> &ndash; process parts requests and ensure technicians have what they need to get the job done right</div></li><li><div><b>
Keep customers informed</b> &ndash; provide clear updates on timelines, lead-times, and service expectations</div></li><li><div><b>
Maintain accuracy</b> &ndash; update customer databases with current information and service details</div></li><li><div><b>
Bridge communication</b> &ndash; serve as the link between customers, technicians, and department managers</div></li><li><div><b>
Support accounting</b> &ndash; provide accurate maintenance contract billing information and prepare service invoices</div></li></ul>
Qualifications:
<h2 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h2><ul><li><div>
Strong organizational skills with the ability to balance multiple priorities</div></li><li><div>
Excellent communication skills &mdash; clear, professional, and customer-focused</div></li><li><div>
Experience in service coordination, dispatch, or customer support within the equipment, trucking, or fleet service industry (preferred)</div></li><li><div>
A team player who thrives in a collaborative, fast-moving environment</div></li><li><div>
Detail-oriented mindset with a commitment to accuracy in scheduling, billing, and documentation</div></li></ul>
Benefits:
<h3 class="jobSectionHeader"><b>Benefits</b></h3><ul><li>
Health, Dental, Vision &amp; Life Insurance</li><li>
401K Retirement Plan &amp; Matching</li><li>
Health Savings Account</li><li>
Paid Time Off</li></ul>
Posted Salary Range: USD $24.00 - USD $30.00 /Hr.</div>

Explore 268+ Service dispatcher in Kansas City this May. Find roles across top companies and apply now to boost your career.

268 service dispatcher jobs In Kansas City

Service Dispatcher

Dispatcher I (2nd shift)

Intermodal Dispatcher (International Operations)

Planner/Scheduler

On-Call Banquet Bartender/Barback

Account Manager

Account Manager