guest service agent

technical support specialist Jobs in Washington

technical support specialist

behavior support specialist Jobs in Washington

behavior support specialist

contact center manager Jobs in Washington

contact center manager

customer support specialist Jobs in Washington

customer support specialist

service support manager

City of Suffolk

JOB
 Under general supervision, performs supervisory and administrative work of an information technology Service Support section. Work involves managing the performance of Level 1 and Level 2 services & support to staff and ensuring that service levels are achieved. The Service Support Manager will ensure that staff provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet the requirements of the City. The Service Support Manager is responsible for the overall management and day-to-day operation of the Technology Service Desk, Project Management and improvements or the Public Works GIS program, Enterprise programs, and Engineering Technician Services; , software and hardware procurement, vendor management and compliance management. Employee must also exercise tact and courtesy in frequent contact with department's customers and the general public. Reports to the Assistant Director of the Department. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
 
EXAMPLE OF DUTIES
 Oversees all requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Acts as escalation point for all requests and incidents.Develops and matures phone/ticket escalation processes to ensure free flowing escalation and information within the organization.Determines root cause of issues and communicates appropriately to internal and external customersMonitors all service requests to assure that all incidents and changes are being handled in a timely manner and with high quality customer service.Oversees the development, implementation, and maintenance of appropriate documentation and support programs for end-users.Develops and maintains knowledge base, FAQ's, tutorials, help guides, and other educational and training materials provided to end users.Performs administrative responsibilities for IT, and ensures customer procurement requests for computing hardware, software, or mobile devices are handled efficiently and within SLA's.Manages the process for the communication of outage/emergency activities to the organization.Manages vendor relationships as it depends on daily operational needs.Performs purchase order review and approval/budgeting responsibility.Reviews survey feedback to improve services, tools and support experience.Keeps confidential all applicant, client, and verification and company proprietary information.Supervises department employees, which involves such duties as instructing, assigning and reviewing work, maintaining standards, acting on employee problems, selecting new employees, appraising employee performance, recommending promotions, discipline, termination and salary increases.Provides daily management and supervision of the assigned Department's Service Support Section.Monitors and evaluates service support staff performance; coordinates training and development.Recommends, develops, and implements new work processes as necessary to increase effectiveness and efficiencies in deliver of customer service.Maintains, reviews, and recommends adequate internal control procedures.Operates a vehicle and a variety of equipment such as personal computer, fax machine, copier, etc.Uses computer supplies and office productivity software such as Microsoft Word, Microsoft Excel, Kronos time keeping, etc. based on departmental requirementsMay assist the Department Assistant Director or Director in the development of departmental policies.Performs other related duties as required.
 
SUPPLEMENTAL INFORMATION
 Knowledge of the methods, policies, and procedures of a City Department as they pertain to the performance of duties of the Service Support Manager.Knowledge of the policies and procedures, organization and function of the department.Knowledge of support service and IT support desk policies and procedures.Knowledge of the principles of supervision, organization, and administration.Skilled in the use of a variety of help desk software and/or ticketing systems.Knowledge and experience in using KACE SMA is a plus.Knowledge and experience in using and administering BeyondTrust remote desktop tool.Possess at least 2-3 yrs experience in administering Microsoft Intune, Office 365, Microsoft Entra ID and Active Directory.Ability to direct, supervise, and coordinate the work of subordinate employees.Ability to exercise independent judgment and initiative in completing assigned tasks.Ability to interpret policy and procedural guidelines and to resolve problems and questions.Ability to communicate effectively in oral and written form.Ability to exercise tact, courtesy and firmness in frequent contact with customers and the general public.Ability to establish and maintain effective working relationships as necessitated by work assignments.Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.Ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and/or directions to subordinates or assistants.Ability to read a variety of reports, records, invoices, etc.; to prepare reports, correspondence, purchase orders, accounting reports, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.Ability to record and deliver information, to explain procedures, to follow oral and written instructions.Ability to communicate effectively and efficiently.

Service Support Manager

HONG KONG ECONOMIC AND TRADE OFFICE

Administrative Assistant 1 (Project Manager) in the Hong Kong Economic and Trade Office in Washington, D.C. (WETO)(An office of the Government of the Hong Kong Special Administrative Region)(Salary: Starting salary ranging from US$42,720 to $59,640 per annum* depending on relevant experience)Entry Requirements(a) A minimum of two years of relevant administrative experience in general office duties, including event organization/management, and with at least one year of specialized experience in accounting and bookkeeping;(b) Experience with QuickBooks is an advantage;(c) Fluency in spoken/written English;(d) Fluency in spoken/written Chinese is an advantage;(e) Work experience in public or governmental organization is an advantage; and(f) Eligible to take up employment in the U.S.*The pay range for this job level is a general guideline only and the selected candidate with relevant experience may be considered at a higher salary point.Job Description**Reporting to the Office Manager, the Administrative Assistant 1 (Project Manager) will be responsible to:(a) Maintain an up-to-date record of room inventory, including furniture, supplies and equipment, by documenting new purchases, transfers and disposals;(b) Act as liaison between the Office Manager, the Property Management Company and contractors to address maintenance and repairs issues at the Official Residence;(c) Assist and provide support to the Accountant in managing the accounting duties such as claims and payroll processing;(d) Assist and provide support to the Office Manager or Deputy Directors in event organization and management related tasks; and(e) Perform administrative and ad hoc tasks as assigned by the Office Manager or Deputy Directors.**This list is not exhaustive, and other job duties may be required based on operational needsTerm of AppointmentTwo and a half years&rsquo; contract term, starting May 2026. Upon completion of the contract term, the selected Administrative Assistant 1 (Project Manager) may be eligible for a new contract, subject to an assessment of overall satisfactory performance over the first contract term.BenefitsUpon completion of an introductory period of 90 days, the selected Administrative Assistant 1 (Project Manager) will enjoy the following benefits:(a) Medical and dental insurance coverage (insurance premium to be shared by employer and employee on a 85:15 basis)(b) Holiday pay;(c) Vacation leave;(d) Paid sick leave; and(e) 10% end-of-contract gratuity, to be paid upon satisfactory completion of the employment contract.ConditionsThe official employment offer is contingent upon a successful background check. As a foreign mission, our office must fulfill the accreditation requirements for the candidate we hire and their family with the US State Department. The candidate we extend this employment offer to must agree to these conditions prior to the actual commencement of the contract. There are no exceptions or caveats to this policy.To applyPlease review the above job advertisement thoroughly to ensure that you take note of and well meet all the requirements and descriptions afore-mentioned. Only those applicants who meet all requirements may be contacted to proceed to the selection process. An application form can be downloaded here. Please submit the completed application form along with supporting documents, including reference letters, via email to the Office Manager at esther_cheung@hketowashington.gov.hk. Alternatively, hard copies may be mailed to the Office Manager at Hong Kong Economic and Trade Office, 1520 18th Street NW, Washington, DC, 20036.Applications must reach the abovementioned e-mail address, or WETO by postal mail or by courier, on or before April 30, 2026. Applications received thereafter will not be considered.Candidates who are shortlisted to further undergo the selection process will receive an invitation in due course. All applicants, including those who are not residing in Washington, D.C. should make their own arrangements to attend any in-person assessment (including interview), if invited, at their own expense. Only shortlisted candidates will be notified of the result of their applications. If a candidate is shortlisted for in-person assessment, original copies of certificates and transcripts of education, record of previous employment and written reference letters, must be produced at the in-person assessment.EnquiriesAny enquiries concerning the recruitment exercise should be sent by e-mail to esther_cheung@hketowashington.gov.hkGeneral Notes(a) This is not a position within the Civil Service establishment of the Government of the Hong Kong Special Administrative Region (HKSAR). The candidate appointed is not on civil service terms of appointment and conditions of service. He/she will not be eligible for posting, promotion or transfer to any posts in the Civil Service.(b) The terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.(c) It is HKSAR Government policy to place people with a disability in appropriate jobs wherever possible. Applicants with disabilities are considered on equal terms with other applicants.Job Type: Full-timePay: $42,720.00 - $59,640.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Experience:<ul><li>QuickBooks: 3 years (Required)</li><li>Accounting: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Washington, DC 20036 (Required)</li></ul>Ability to Relocate:<ul><li>Washington, DC 20036: Relocate before starting work (Required)</li></ul>Work Location: In person

Administrative Assistant 1 (Project Manager)

Rape, Abuse & Incest National Network

<div><div>Department: Safe Helpline

Position: DoD Safe Helpline Shift Manager

Reporting to: Safe Helpline Program Manager
</div>
<div>Schedule: 3pm - 11pm ET, Tuesday through Saturday (Based on the operational needs of the Safe Helpline)
<div>
As an essential part of RAINN&rsquo;s Victim Services management team, the Safe Helpline Shift Manager plays a vital role in delivering compassionate and effective support to Safe Helpline (SHL) users. In this position, you will lead and support a dedicated team, providing virtual supervision and guidance to ensure the highest quality of care. This is a full-time role, offering the opportunity to make a meaningful impact every day. The position is exempt from the Fair Labor Standards Act&rsquo;s overtime provisions.

Essential Duties and Responsibilities:

Supervision &amp; Staff Management
<ul>
<li>Manage hourly hotline staff to ensure programmatic operational policies and procedures are adhered to that are in compliance with the terms and conditions outlined in the Collective Bargaining Agreement&mdash;fostering a collaborative and supportive work environment.</li>
<li>Supervise, quality assurance of services and manage employees for assigned SHL shifts.</li>
<li>Manage a team of assigned staff, check in with staff monthly, and evaluate employee performance annually.</li>
<li>Responsible for hiring of new staffer and assistant shift manager positions, including interview and candidate selection.</li>
<li>Coach staff and new hires utilizing RAINN's direct service and supervision policies as needed.</li>
<li>Respond appropriately, and in a timely manner, to employee complaints and questions.</li>
<li>Identify areas of opportunity for staffer improvement. Work with and advise staffers to help them build skills and improve feedback scores.</li>
<li>Evaluate helpline staff and advise Safe Helpline Program Manager on suitability and need for skill development, discipline, and other personnel matters.</li>
<li>Foster open communications with staff and Safe Helpline Senior leadership.</li>
</ul>
Quality Assurance &amp; Performance Evaluation
<ul>
<li>Monitor helpline sessions and provide support and guidance to staff.</li>
<li>Provide ongoing training and feedback to employees on assigned shifts.</li>
<li>Complete session assessments and session checklists.</li>
<li>Use critical thinking skills, following RAINN and Safe Helpline policies to make independent, real-time staff and service decisions.</li>
<li>Ensure the work environment and employee behaviors maintain a level of professionalism in accordance with RAINN and Safe Helpline staff handbooks and policies.</li>
<li>Elevate all concerns and policy violations about workplace behavior and quality of services to SHL senior management in a timely fashion.</li>
<li>Consistently document the date, time, and content of all one-on-one conversations with staff, both to build rapport and trust through ongoing communication and to ensure accurate records of workplace behavior or performance concerns.
<ul><li>Use documentation to inform coaching efforts and, when necessary, support progressive disciplinary actions in alignment with organizational policies.</li>
</ul></li><li>Lead efforts to ensure that resources provided to users are accurate through semi-annual call-throughs to military responders.</li>
<li>Participate in the planning, writing, and facilitation of in-services meetings.</li>
<li>Provide feedback to the Safe Helpline Program Manager regarding additional training topics or suggested revisions to training.</li>
</ul>
Direct Service &amp; Support Delivery
<ul>
<li>Provide direct support to individuals in the DoD community affected by sexual violence by responding to calls and chats on the Safe Helpline.
<ul><li>Approximately 70% of the role is dedicated to direct service support.</li>
</ul></li><li>Demonstrate specialized Safe Helpline knowledge and sexual assault service skills.</li>
<li>Showcase expertise in specialized Safe Helpline knowledge and sexual assault service skills, including successful completion of essential training in crisis intervention and Safe Helpline protocols.</li>
<li>Gather necessary information from Safe Helpline users and provide appropriate referrals.</li>
<li>Work with Safe Helpline users to determine needs and provide follow-up support to ensure users connect with recommended resources.</li>
<li>Triage and respond to mandatory reports on-shift or when on-call.</li>
<li>Participate in a rotating on-call schedule with other managers to provide urgent support outside of regular scheduled hours.
<ul><li>This includes responding to:
<ul><li>Emergencies, covering call-outs or scheduling gaps.</li>
<li>Managing the hotline, or taking calls and chats when needed to ensure 24/7 coverage.</li>
</ul></li></ul></li><li>Attend 1 In-Service training meeting each month; held on Sundays from 3:00pm-5:00pm ET and Tuesdays from 3:00pm-5:00pm ET or 7:00pm-9:00pm ET.</li>
</ul>
Operations &amp; Coverage
<ul>
<li>Following RAINN and Safe Helpline policy and protocol, address short-term shift needs by initiating actions to find coverage, and adjust employee schedules during their shift as necessary.</li>
<li>Be available to fill in for other Shift Managers when needed.</li>
<li>Submit end-of-shift reports.</li>
<li>Serve as a moderator and reviewer on the Safe Helproom.</li>
<li>Attend and participate in Shift Manager meetings to exchange information regarding shift trends, staff needs, policies and procedures.</li>
<li>Shift Manager meetings are held on Tuesdays from 12:30pm&ndash;2:00pm ET (may be subject to change).</li>
<li>Carry out any additional tasks and responsibilities relevant to the work being completed, as assigned.</li>
</ul>
Policy &amp; Program Development
<ul>
<li>Maintain knowledge of RAINN's policies and procedures and provide ongoing feedback to the Safe Helpline Program Manager.</li>
<li>Maintain knowledge of DoD SAPRO and other military policies and protocols and provide ongoing feedback regarding ways to meet and exceed DoD standards.</li>
</ul>
Specialized Service Delivery: Showcase expertise in specialized Safe Helpline knowledge and sexual assault service skills, including successful completion of essential training in crisis intervention and Safe Helpline protocols.
<ul>
<li>Contribute to additional tasks or responsibilities that support the work, as needed.</li>
</ul>
Role Expectations:

Employees must remain in their current role and shift for a minimum of one year before being eligible to request a shift change or be considered for other positions within the department.

Mandatory Training Commitment:

As a condition of employment, all incoming staff must successfully complete a minimum of 80 hours of comprehensive blended training, designed to ensure competency across both the online and telephone platforms of the Safe Helpline. This training includes but is not limited to:
<ul>
<li>24 hours of self-paced online coursework</li>
<li>8 hours of AI self-paced simulation training</li>
<li>16 hours of live learning, spread over five instructor-led virtual sessions</li>
<li>32 hours of chat observation and online shadowing</li>
</ul>
The initial phase of training culminates in a mock role-play assessment, which is debriefed with RAINN&rsquo;s Training Team. Successful completion of this assessment is required before moving into supervised practice.

Following the role play, staff will complete at least two 3-hour clinically supervised sessions on the online hotline, where they will assist users in real time while receiving individualized feedback from a Licensed Training Supervisor.

Safe Helpline operates across both online and telephone modalities, new staff will complete approximately 29 hours of telephone training, including:
<ul>
<li>Call shadowing and observation.</li>
<li>Telephone role-play exercise.</li>
<li>Two final clinically supervised call sessions.</li>
</ul>
All training is conducted remotely, and while essential training is generally scheduled during regular shifts, some live or clinical components may require participation outside of your normal hours. Final approval from a Licensed Training Supervisor is required before independently taking online chats or telephone calls.

Position Specifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

Required Qualifications:
<ul>
<li>Bachelor's degree in social work, psychology or relevant field.</li>
<li>Crisis hotline/intervention or related experience.</li>
<li>Previous supervisory/management experience.</li>
<li>Must possess excellent English-language communication skills (oral and written). Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization.</li>
<li>2+ years' experience working or volunteering in a social services field, preferably crisis intervention services.</li>
<li>2+ years' experience managing paid staff, preferably in environments with multiple work shifts.</li>
<li>Must type a minimum of 35 wpm with accuracy, and demonstrate ease of use with technology including instant messaging.</li>
<li>Ability to work under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.</li>
<li>Must be comfortable addressing difficult staffing situations and managing remediation.</li>
<li>Ability to foster teamwork, work cooperatively, and effectively with others to resolve problems, and make decisions that enhance the program's effectiveness.</li>
<li>Ability to lead, positively influence others to achieve results that are in the best interest of the program/organization.</li>
<li>Ability to solve problems and deal with a wide range of situations.</li>
<li>Ability to interpret a variety of instructions written and oral.</li>
<li>Ability to exercise good judgment when faced with complex decisions.</li>
<li>Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.</li>
<li>Willingness and ability to work a non-traditional schedule which includes evenings and/or weekends/holidays.</li>
<li>Must be 18 years of age or older.</li>
<li>Must be able to work on-site at RAINN's office and to attend meetings there as required.</li>
<li>Must be comfortable discussing issues surrounding sexual violence.</li>
<li>Must complete and pass a Tier 1 background investigation (administered by the Government).</li>
<li>Must complete and pass a criminal background check administered by RAINN.</li>
<li>Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms) with demonstrated ability to effectively utilize these tools for communication, collaboration, organization, and data management.</li>
</ul>
Desired Qualifications:
<ul>
<li>Veterans: those with Department of Veterans Affairs or VA MST Coordinator experience will be given priority.</li>
<li>Master's degree in social work, psychology or related field.</li>
<li>Experience with military populations.</li>
</ul>
RAINN headquarters are based in Washington, DC. This position may be based regionally for someone whose residence is within the continental USA. Although this may be a remote role, it may require some periodic business travel to our DC offices for onsite meetings and training sessions.

RAINN offers competitive compensation and a generous benefits package that includes medical, dental, and vision insurance, life insurance, employee assistance, a 403(b) retirement savings plan, paid vacation, sick leave, paid holidays, including a bonus week, and free access to the building's fitness center. RAINN is based in Washington, D.C.

Remote Work Requirements

RAINN employees are required to have a home office setup with a dependable high-speed internet connection. This must be sufficient to support all job-related tasks, including accessing systems, communicating with teams, and providing uninterrupted hotline services or administrative support.

When you work at RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important - and so are you! RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, sex, age, individual identity, genetic information, disability or protected veteran status. RAINN encourages all qualified candidates to apply.

EOE/M/F/D/V

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.</div></div></div>

DoD Safe Helpline Shift Manager (3pm - 11pm ET, Tuesday through Saturday)

KETTLER

<div>Overview:
<div>
KETTLER currently has an opening for a Leasing Consultant at St. Elizabeths, an apartment community located in Washington, DC.</div><div></div><div> 
The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.</div>
Responsibilities:
<ul><li>Greeting prospective residents and providing them with property tours.</li><li>
Performing proper outreach marketing.</li><li>
Help create engaging social media initiatives to connect residents, and manage posts.</li><li>
Daily follow up on all prospects to make sure all questions are answered and a &ldquo;high touch&rdquo; approach adhered to.</li><li>
Assisting with resident retention.</li><li>
Support efforts to partner with nearby businesses, events, and other local organizations.</li><li>
Walking the marketing path daily.</li><li>
Providing excellent customer service to residents and prospects.</li><li>
Processing lease applications and qualifying residents.</li><li>
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.</li><li>
Play a key role in resolving resident concerns and issues.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>At least 1 year of customer service, sales or office experience is required, preferably in residential property management.</li><li>
High School Diploma, GED, or equivalent; some college preferred.</li><li>
Customer service, sales, and goal-oriented mindset.</li><li>
Must be able to work on weekends and holidays.</li><li>
Computer proficiency and knowledge of the Microsoft Office Suite</li><li>
Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Familiarity with social media platforms, as well as best practices for businesses.</li></ul></div>

Leasing Consultant

Cork Wine Bar and Markets

<div>
 
 
 Bartender / Floor Manager
 
 
 
 
 Cork Wine Bar &amp; Market &mdash; Washington, DC
 
 
 
 
 
 
 
 Cork Wine Bar &amp; Market is an award-winning neighborhood wine destination built around small producers, thoughtful food, and genuine hospitality. With over 50 wines by the glass, a 250+ bottle list, and a growing program of tastings, classes, and private events, we are committed to making wine approachable without sacrificing depth or integrity.
 
 
 
 
 
 
 
 We are currently seeking a Bartender / Floor Manager
 
 who brings both technical skill and a passion for hospitality&mdash;someone equally comfortable crafting a precise cocktail and guiding a guest through a wine list with confidence.
 
 
 This role is ideal for a hospitality professional with a strong foundation in bartending and a working knowledge of wine, particularly classic Old World regions, who is motivated to continue developing within a service-driven, education-focused environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver attentive, thoughtful service across both bar and floor
 </li>
 <li>
 Execute classic and house cocktails with consistency and precision
 </li>
 <li>
 Guide guests through the wine list, including Old World regions and producers
 </li>
 <li>
 Provide full-spectrum wine service: by-the-glass, bottle presentation, and curated flights
 </li>
 <li>
 Support pairing-driven service alongside the kitchen
 </li>
 <li>
 Assist with retail sales and guest bottle selection
 </li>
 <li>
 Participate in tastings, classes, and private events
 </li>
 <li>
 Maintain a clean, organized, and professional service environment
 </li>
 <li>
 Collaborate closely with the team to ensure seamless service
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven bartending experience with strong fundamentals
 </li>
 <li>
 Foundational wine knowledge; familiarity with France, Italy, Spain, and other Old World regions preferred
 </li>
 <li>
 Confidence in guest interaction and the ability to tailor recommendations
 </li>
 <li>
 Strong multitasking skills and composure in a fast-paced setting
 </li>
 <li>
 Reliable, detail-oriented, and team-focused
 </li>
 <li>
 Availability for evenings, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 What We Value
 
 
 <ul>
 <li>
 A hospitality-driven mindset and natural ability to connect with guests
 </li>
 <li>
 Curiosity and a commitment to ongoing wine education
 </li>
 <li>
 The ability to communicate complex ideas in an approachable way
 </li>
 <li>
 Professionalism, consistency, and attention to detail
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly compensation plus tips
 </li>
 <li>
 Ongoing wine education and staff tastings
 </li>
 <li>
 Employee discounts on wine and retail
 </li>
 <li>
 A collaborative, supportive team environment
 </li>
 <li>
 Opportunities for growth within a respected and evolving wine program
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re looking to grow within a serious wine program while working in a dynamic, guest-focused environment, we&rsquo;d love to connect.
 
</div>

Bartender/Floor Manager

The NRP Group

<div>Come join NRP&rsquo;s A+ team! We&rsquo;ve been recognized as a &ldquo;Top Workplace&rdquo; because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association&rsquo;s Best Places to Work.
We value our employees by offering a competitive benefit package including:<ul><li>
Commission and bonus opportunities</li><li>
Paid vacation and sick leave</li><li>
11 Paid holidays</li><li>
Paid maternity &amp; parental bonding leave</li><li>
Short &amp; long term disability</li><li>
Medical/Dental/Vision/Life Insurance</li><li>
401(k) Match</li><li>
Training, certification, &amp; growth opportunities</li><li>
Employee referral &amp; recognition programs</li></ul>
Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.
Come join the NRP Team as a Property Manager at our BRAND NEW affordable DC property, The Emblem!
This position offers a salary range of $75,000 to $85,000 annually, dependent on experience.
Position Summary:
Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Community Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.
Essential Functions Statement(s): 
 
Financial<ul><li>
Oversee all financial performance of the property and work towards achieving budgeted NOI</li><li>
Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent</li><li>
Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees</li><li>
Develop cost saving strategies in an effort to reduce budgeted expenses</li><li>
Create annual operating budget and business plan with Accounting team and Regional Property Manager</li><li>
Review financial statements in a timely fashion, working closely with the property accounting team members</li><li>
Prepare variance report on a monthly basis</li><li>
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed</li><li>
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs</li><li>
Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing</li><li>
Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment</li><li>
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline</li><li>
Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions</li></ul> 
Marketing<ul><li>
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared</li><li>
Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans</li><li>
Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge</li><li>
Evaluate and make recommendations for rental pricing</li><li>
Monitor daily move-in/move-out property status reports and manage the monthly renewal process</li><li>
Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results</li><li>
Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.</li><li>
Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards</li><li>
Maintain passing e-shop, phone shop, and physical shop scores</li></ul> 
Customer Service<ul><li>
Complete a daily inspection of the property and market-ready units</li><li>
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met</li><li>
Supervise safety and risk management functions including coordinating monthly safety meetings</li><li>
Review resident retention programs, in an effort to continue to meet residents needs and improve retention</li><li>
Provide excellent customer service and display courteous and professional attitude toward all customers</li><li>
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends</li></ul> 
Team Development<ul><li>
Recruit and select team members by understanding and adhering to NRP&rsquo;s selection process policies, procedures and core values</li><li>
Train, coach, and mentor team members, working with the training department as well as providing on-going feedback</li><li>
Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication</li><li>
Generate employee schedules in e-time and audit missed punches</li><li>
Provide ongoing feedback to team members</li><li>
Provide recommendations for compensation adjustments, promotions, and terminations</li><li>
Perform other duties as required</li><li>
May occasionally be required to assist at other properties</li><li>
Run errands to support the property as necessary</li></ul>
SKILLS &amp; ABILITIES
Education: High School Diploma or equivalent, Bachelor&rsquo;s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred 
Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards 
Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred 
Other Requirements: Valid driver&rsquo;s license and reliable transportation
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.</div>

Property Manager - Affordable

<div>Overview:
<div>
KETTLER currently has an opening for a Community Manager at Park Kennedy, an apartment community located in Washington, DC. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!</div><div></div><div> 
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.</div>
Responsibilities:
<ul><li>Managing administration of property operations and leasing office.</li><li>
Monitoring the financial operations and achieving budgeted NOI.</li><li>
Providing a quality living environment for residents and positive work environment for team members.</li><li>
Hiring and supervising all on-site staff, including maintenance staff.</li><li>
Ensuring that all apartments and property grounds are maintained at company standards.</li><li>
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.</li><li>
Contribute to achievement of team goals, leasing benchmarks, and resident retention.</li><li>
Support outreach initiatives that effectively market/promote the property.</li><li>
Understand the current sub-market and mentor others to ensure their comprehension.</li><li>
Lead by example to help maintain a high-performing, customer-focused team.</li><li>
Contribute to resident satisfaction and the achievement of property goals.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>4+ years&rsquo; experience in the property management field.</li><li>
2+ years&rsquo; supervisory experience.</li><li>
High School Diploma, Bachelor&rsquo;s Degree preferred.</li><li>
Computer Proficiency and knowledge of Microsoft Office Suite.</li><li>
Demonstrated Leadership ability and proven track record of success with the leasing process.</li><li>
Must be able to work on the weekends.</li><li>
Experience with property management software.</li><li>
Must be able to walk apartments and grounds, including steps and climbing stairs.</li><li>
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Strong financial analysis, budgeting, and P&amp;L management skills.</li><li>
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.</li><li>
Experience with unit and common area renovations.</li><li>
DC Property Manager Licence must be obtained with 90 days of hire.</li></ul></div>

Community Manager

Explore 766+ Service support manager in Washington this April. Find roles across top companies and apply now to boost your career.