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servicenow scrum master and business analyst

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
POSITION SUMMARY
CVS Health is seeking a dynamic ServiceNow Scrum Master / Business Analyst to support Agile delivery and Strategic Portfolio Management (SPM) within the Enterprise Service Management team. This role facilitates Agile ceremonies, drives continuous improvement, supports ServiceNow development teams, and gathers business requirements for SPM-related initiatives. The ideal candidate is an experienced Agile leader with strong communication skills and a proven track record managing ServiceNow implementations using Scrum or similar frameworks. This role serves as the Scrum Master for ServiceNow platform and product teams, acting as the primary facilitator and single point of contact for sprint progress and project status. The Scrum Master partners with ServiceNow process owners and product development to translate epics and stories into clear, actionable tasks for developers, with a strong grasp of the purpose and impact of each initiative.
What we expect of you -
Scrum Master<ul><li>
Lead Agile ceremonies for ServiceNow teams (planning, stand-ups, reviews, retrospectives).</li><li>
Coach teams in Agile practices, promoting collaboration, accountability, and continuous improvement.</li><li>
Partner with Product Owners to refine and prioritize backlogs; ensure clear, actionable user stories.</li><li>
Remove impediments, escalate issues, and collaborate cross‑functionally to drive delivery.</li><li>
Track sprint metrics (velocity, burndown, delivery KPIs) and recommend improvements.</li><li>
Maintain open communication with stakeholders; ensure team alignment on goals and scope.</li><li>
Foster a transparent, trust‑based environment and facilitate constructive feedback.</li><li>
Coordinate with other Scrum Masters to share best practices and evolve Agile maturity.</li><li>
Support release planning, documentation, and team readiness through all SDLC stages.</li></ul>
SPM Business Analyst<ul><li>
Gather and document business requirements, epics, user stories, and acceptance criteria for SPM demands.</li><li>
Create process maps, flowcharts, and other documentation to support solution design.</li><li>
Develop test plans and test cases to validate system functionality and ensure quality.</li><li>
Analyze current workflows to identify improvement opportunities and recommend optimization strategies.</li><li>
Conduct feasibility and cost‑benefit analyses for proposed enhancements.</li><li>
Build dashboards, reports, and visualizations to communicate insights to stakeholders.</li><li>
Facilitate interviews, workshops, and surveys to elicit business needs and support change management.</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
5+ years of experience serving as a Scrum Master for software development teams.</li><li>
5+ years of experience in Agile principles and frameworks, including Scrum, Kanban, and Lean Agile.</li><li>
3+ years of experience in a business analysis role.</li><li>
1+ years of experience in Strategic Portfolio Management (SPM) in ServiceNow.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Certified Scrum Master (CSM) or equivalent Agile certification.</li><li>
3+ years of Scrum Master experience supporting ServiceNow development teams.</li><li>
ServiceNow certifications such as CSA; strong understanding of the ServiceNow platform.</li><li>
Experience with scaled Agile frameworks (SAFe, LSS).</li><li>
Proven ability to coach teams on Agile principles, Scrum practices, and self‑organization.</li><li>
Strong leadership skills to build high‑performing teams and drive continuous improvement.</li><li>
Excellent communication and facilitation skills; able to influence and collaborate across teams and stakeholders.</li><li>
Skilled in removing impediments, problem‑solving, and promoting effective Scrum adoption.</li><li>
Experience managing RAID items and applying frameworks such as SWOT and RASCI.</li><li>
Effective partner to Agile coaches and other Scrum Masters to mature organizational Agile practices.</li><li>
Proficient in Agile tools (Jira, Rally, ServiceNow Agile Development).</li><li>
Adaptable and organized, able to operate in fast‑paced environments and manage multiple priorities.</li></ul>
EDUCATION
Bachelor&rsquo;s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).
BUSINESS OVERVIEW
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand &mdash; with heart at its center &mdash; our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors&trade; support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$83,430.00 - $203,940.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/20/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

ServiceNow Scrum Master and Business Analyst

Sempra

<div>Primary Purpose 
 
The Manager, Tech/Digital Cap &amp; PO, Customer Engagement &amp; Experience Solutions is primarily responsible for defining the roadmap, vision, and prioritization of the product portfolio based on value for the customer. Takes full responsibility for a group of scrum teams and their products with authority to direct the product group work. Uses understanding of the market, customer needs and requirements, and the products to inform direction. 
 
Interacts frequently with customers, drafting objectives and strategies and driving innovation through products or services. Provides oversight to the maintenance and operations of products within their group, ensuring adherence to relevant safety &amp; compliance, regulatory, cybersecurity and legal standards. Provides management and oversight of their respective Product Owners as it relates to people development, career coaching, and performance feedback responsibilities.
 
 
Duties and Responsibilities
<ul>
<li>Defines and communicates group's roadmap and vision across all teams, setting objectives for a 6-12 month time horizon. Communicates this vision to stakeholders, executive level leadership, and Product Owners across group. Identifies key outcomes to meet stakeholder needs with an eye towards innovation and continuous improvement. Manages complex needs across multiple business and IT groups, responsible for suite of products their group represents. Ensures that group's value delivered is measurable. Owns quarterly planning and roadmaps for group. Proactively champions for new delivery opportunities, collaborating with stakeholders.</li>
<li>Manages key executive relationships to maintain pipeline of work and strategic direction. Owns product delivery and value creation for a group of products, overseeing prioritization of epics, features, and stories, and driving delivery of business value. An epic is a high-priority significant technology solution that can be broken down into a number of smaller stories and features to be worked on by agile teams. Engages with clients to understand their needs and inform delivery. Maintains clear features and epics to drive teams' direction and alignment. Determines when an epic has been completed by ensuring that it meets the end user's needs. Communicates value of suite of products and their work plans. Facilitates feedback loops for teams on behalf of clients. Provides feedback to Product Owners on work completed.</li>
<li>Provides leadership to a large team, providing direction, motivation, and strategic oversight. Owns all aspects of employee management for a large team, directing work and providing guidance. Responsible for all aspects of performance management, training and development. May supervise team leads.</li>
<li>Responsible for feature and epic refinement, prioritization and quarterly planning. Acts as a trusted advisor and liaison across group of teams and their respective clients. Meets with key stakeholders to understand needs and shape product/service to deliver most value across their group of agile teams. Aligns value and direction of backlog items, resulting in a work product hierarchy (i.e. epics and features) which is communicated across group.</li>
<li>Prepares for and facilitates Quarterly Planning. Manages group's epics and features. Reviews and accepts completed epics and features as done. Proactively provides feedback to Product Owners for continuous alignment and improvement.</li>
<li>Performs other duties as assigned (no more than 5% of duties).</li></ul> 
Education
<ul>
<li>Bachelor's Degree Computer Science, Information Systems, Software Engineering, Business Administration, related field or equivalent training and/or experience. Required</li>
<li>Master's Degree Computer Science, Information Systems, Software Engineering, Business Administration, related field or equivalent training and/or experience. Preferred</li>
</ul>
Experience
<ul>
<li>8 years - Progressive related work experience in Project or Product Delivery, Product Management, IT and / or Business Operations or equivalent experience. Required</li>
<li>3 years - Related supervisory and/or lead experience. Required</li>
<li>3-5 years - Experience working with in the energy sector or with a utility. Preferred</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Required:</li>
<li>Stakeholder Management - Ability to create and maintain strong relationships with stakeholders (including clients) in order to drive outcomes and create alignment around a vision or course of action. Advanced</li>
<li>Adaptability and Learning Agility - Ability to learn, adapt, unlearn, and relearn to rapidly adapt to changing business needs, processes, standards, and tools; a strong ability to prioritize and reprioritize work. Advanced</li>
<li>User Experience - Strong understanding of how users will interact with systems, applications, and products, with an ability to design applications and interfaces that are consumable and easy to navigate. Advanced</li>
<li>Value Realization - Strong ability to identify the benefits provided by a proposed user story or feature relative to the effort that it will require from the team in order to drive the effective prioritization of work to maximize the benefits delivered by the team to the customer. Advanced</li>
<li>Product Management - Strong product management skills, including an ability to communicate and inspire product vision, strategy and roadmap, apply unique business insights, prioritize work to be completed, and make sound decisions aligned to business goals. Advanced</li>
<li>Financial Acumen - Strong financial acumen, including the ability to accurately report spending in the IT function and an understanding of both CapEx and OpEx budgets. Intermediate</li>
<li>Preferred:</li>
<li>Automation and Security Concepts - Knowledge of Automation and Security Concepts (e.g., test automation, code coverage, DevSecOps, CI/CD pipelines, etc.). Advanced</li>
<li>Agile Tools - Knowledge of Agile Tools, such as Azure, Jira, etc. Advanced</li>
<li>Agile Methodologies - Knowledge of concepts, including Agile Scrum and/or Kanban, and application of Agile methodology (e.g., Lean, SAFe, LeSS) for project management to be able to design, implement and manage projects. Advanced</li>
</ul>
Licenses and Certifications
<ul>
<li>Agile Scrum, Product Owner or Scrum Master certifications such as Certified Product Owner Certification or Certified Scrum Master Certification. Preferred</li>
</ul>
Other Qualifications
<ul>
<li>May require work outside of normal business hours and/or 24/7 response availability for system and application maintenance, enhancements, production releases and/or operational emergencies.</li></ul> 
 
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled</div>

Group Product Manager - Customer Digital Engagement

SoCalGas

<div>Primary Purpose 
 
The Manager, Tech/Digital Cap &amp; PO, Customer Engagement &amp; Experience Solutions is primarily responsible for defining the roadmap, vision, and prioritization of the product portfolio based on value for the customer. Takes full responsibility for a group of scrum teams and their products with authority to direct the product group work. Uses understanding of the market, customer needs and requirements, and the products to inform direction. 
 
Interacts frequently with customers, drafting objectives and strategies and driving innovation through products or services. Provides oversight to the maintenance and operations of products within their group, ensuring adherence to relevant safety &amp; compliance, regulatory, cybersecurity and legal standards. Provides management and oversight of their respective Product Owners as it relates to people development, career coaching, and performance feedback responsibilities.
 
 
Duties and Responsibilities
<ul>
<li>Defines and communicates group's roadmap and vision across all teams, setting objectives for a 6-12 month time horizon. Communicates this vision to stakeholders, executive level leadership, and Product Owners across group. Identifies key outcomes to meet stakeholder needs with an eye towards innovation and continuous improvement. Manages complex needs across multiple business and IT groups, responsible for suite of products their group represents. Ensures that group's value delivered is measurable. Owns quarterly planning and roadmaps for group. Proactively champions for new delivery opportunities, collaborating with stakeholders.</li>
<li>Manages key executive relationships to maintain pipeline of work and strategic direction. Owns product delivery and value creation for a group of products, overseeing prioritization of epics, features, and stories, and driving delivery of business value. An epic is a high-priority significant technology solution that can be broken down into a number of smaller stories and features to be worked on by agile teams. Engages with clients to understand their needs and inform delivery. Maintains clear features and epics to drive teams' direction and alignment. Determines when an epic has been completed by ensuring that it meets the end user's needs. Communicates value of suite of products and their work plans. Facilitates feedback loops for teams on behalf of clients. Provides feedback to Product Owners on work completed.</li>
<li>Provides leadership to a large team, providing direction, motivation, and strategic oversight. Owns all aspects of employee management for a large team, directing work and providing guidance. Responsible for all aspects of performance management, training and development. May supervise team leads.</li>
<li>Responsible for feature and epic refinement, prioritization and quarterly planning. Acts as a trusted advisor and liaison across group of teams and their respective clients. Meets with key stakeholders to understand needs and shape product/service to deliver most value across their group of agile teams. Aligns value and direction of backlog items, resulting in a work product hierarchy (i.e. epics and features) which is communicated across group.</li>
<li>Prepares for and facilitates Quarterly Planning. Manages group's epics and features. Reviews and accepts completed epics and features as done. Proactively provides feedback to Product Owners for continuous alignment and improvement.</li>
<li>Performs other duties as assigned (no more than 5% of duties).</li>
</ul>Requirements:
Education
<ul>
<li>Bachelor's Degree Computer Science, Information Systems, Software Engineering, Business Administration, related field or equivalent training and/or experience. Required</li>
<li>Master's Degree Computer Science, Information Systems, Software Engineering, Business Administration, related field or equivalent training and/or experience. Preferred</li>
</ul>
Experience
<ul>
<li>8 years - Progressive related work experience in Project or Product Delivery, Product Management, IT and / or Business Operations or equivalent experience. Required</li>
<li>3 years - Related supervisory and/or lead experience. Required</li>
<li>3-5 years - Experience working with in the energy sector or with a utility. Preferred</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Required:</li>
<li>Stakeholder Management - Ability to create and maintain strong relationships with stakeholders (including clients) in order to drive outcomes and create alignment around a vision or course of action. Advanced</li>
<li>Adaptability and Learning Agility - Ability to learn, adapt, unlearn, and relearn to rapidly adapt to changing business needs, processes, standards, and tools; a strong ability to prioritize and reprioritize work. Advanced</li>
<li>User Experience - Strong understanding of how users will interact with systems, applications, and products, with an ability to design applications and interfaces that are consumable and easy to navigate. Advanced</li>
<li>Value Realization - Strong ability to identify the benefits provided by a proposed user story or feature relative to the effort that it will require from the team in order to drive the effective prioritization of work to maximize the benefits delivered by the team to the customer. Advanced</li>
<li>Product Management - Strong product management skills, including an ability to communicate and inspire product vision, strategy and roadmap, apply unique business insights, prioritize work to be completed, and make sound decisions aligned to business goals. Advanced</li>
<li>Financial Acumen - Strong financial acumen, including the ability to accurately report spending in the IT function and an understanding of both CapEx and OpEx budgets. Intermediate</li>
<li>Preferred:</li>
<li>Automation and Security Concepts - Knowledge of Automation and Security Concepts (e.g., test automation, code coverage, DevSecOps, CI/CD pipelines, etc.). Advanced</li>
<li>Agile Tools - Knowledge of Agile Tools, such as Azure, Jira, etc. Advanced</li>
<li>Agile Methodologies - Knowledge of concepts, including Agile Scrum and/or Kanban, and application of Agile methodology (e.g., Lean, SAFe, LeSS) for project management to be able to design, implement and manage projects. Advanced</li>
</ul>
Licenses and Certifications
<ul>
<li>Agile Scrum, Product Owner or Scrum Master certifications such as Certified Product Owner Certification or Certified Scrum Master Certification. Preferred</li>
</ul>
Other Qualifications
<ul>
<li>May require work outside of normal business hours and/or 24/7 response availability for system and application maintenance, enhancements, production releases and/or operational emergencies.</li>
</ul>Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Franklin Fitch

<div>
 
 
 
 Remote Helpdesk Analyst | LA - Remote | $75k | Law Firm
 
 
 
 
 
 
 
 
 Are you looking to join a leading global US Law firm undergoing digital renovation?
 
 
 
 
 
 
 
 Are you hoping to find a role with crystal clear progression pathways?
 
 
 
 
 
 
 This organization is an award-winning law firm that is famous for its market-leading approach, working with some of the biggest Fortune 500 institutions in the world. They have also won awards for the &lsquo;best workplaces in California&rsquo; for the past 3 years, partly down to their great internal culture and quality of life given to their employees.
 
 
 
 
 
 You will works as part of the Tier 1 remote support team resolving tickets or escalating to regional onsite deskside teams as necessary.
 
 
 
 
 
 The successful candidate will be onsite for the first month for training,
 
 
 so you need to be local to one of the following offices -
 
 
 
 
 
 
 
 Atlanta, Austin, Boston, Chicago, Dallas, Houston, LA, Miami, NY, Salt Lake City, San Fran, Seattle, Silicon Valley, Washington DC, Wilmington (Delaware)
 
 
 
 
 
 
 You will need &ndash;
 
 
 
 &middot; Windows, Office365, AD.
 
 
 &middot; ServiceNow
 
 
 &middot; Bomgar or remote support tools
 
 
 &middot; Law or professional services background.
 
 
 
 
 
 
 Shift Pattern - 35 hour week in total.
 
 
 
 Sunday-Wednesday 12 AM PST &ndash; 9 AM PST
 
 
 Every other Thursday 12 AM PST &ndash; 7 AM PST
 
 
 
 
 
 
 Please confirm you have read and are happy to do the above shifts before applying.
 
 
 
 
 
 
 If this sounds like the opportunity for you, don&rsquo;t hesitate to get in contact with me before it&rsquo;s too late at r.bray@franklinfitch.com
 
</div>

Help Desk Analyst

Aspire Bakeries

<div>Hungry for a career that&rsquo;s as rewarding as it is delicious?

At Aspire Bakeries, we don&rsquo;t just bake breads, cookies, and cakes - we create foods that bring people together. From La Brea Bakery&reg; artisan breads to Otis Spunkmeyer&reg; cookies, our products are enjoyed by millions of people every day. And behind every bite are talented manufacturing and support teams who take pride in their work and our food. 


We&rsquo;re looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that&rsquo;s on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves! 


With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you&rsquo;re ready to grow with us, we&rsquo;d love to hear from you. 
Why You&rsquo;ll Love Working At Aspire Bakeries
<ul>
<li>Culture &ndash; Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.</li>
<li>Health &amp; Wellness &ndash; Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.</li>
<li>Work-Life Balance &ndash; Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.</li>
<li>Financial Security &ndash; Competitive retirement plans, plus short- and long-term disability coverage for peace of mind.</li>
<li>Growth &amp; Development &ndash; Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries&rsquo; learning and development programs.</li>
<li>Flexibility &amp; Support &ndash; HSA and FSA plans to help you manage everyday expenses.</li>
<li>Recognition &amp; Rewards &ndash; Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.</li></ul> 


About the Role

We are seeking an IT Service Delivery Analyst to join our team at our LA Corporate Office. As an IT Service Delivery Analyst, you will be accountable for providing first-line technical support to Aspire Bakeries team members, ensuring prompt resolution of incidents and requests, and delivering exceptional onsite and remote IT service across our North American network of bakeries and offices. This is role is onsite 4 days a week in our LA Office. 


Shift &amp; Schedule
<ul>
<li>Shift: Varied shifts to support IT Service Desk and local office operational hours</li>
<li>Hours: Primarily standard business hours with flexibility for early/late meetings</li>
<li>Weekend availability: Occasionally required (including on-call or after-hours support)</li></ul> 


Compensation
<ul>
<li>Salary Range: $70,000 - $72,000</li></ul> 


Core Accountabilities (What You&rsquo;ll be Doing)
<ul>
<li>Provide onsite and remote deskside support for LA office users, including Senior Leadership and C‑Level executives, ensuring timely and professional issue resolution</li>
<li>Deliver Service Desk support by responding to calls, emails, chats, and walk‑ups, logging and managing requests and incidents in ServiceNow</li>
<li>Administer and troubleshoot end-user technologies including Windows devices, O365, Teams, telephony, printers, and mobile devices (iPhones/iPads)</li>
<li>Manage user accounts and access in Active Directory, Exchange, O365, and other core systems in line with security and governance standards</li>
<li>Coordinate local IT operations such as hardware lifecycle (requisition, imaging, deployment, disposal), vendor access, conference room readiness, and general technology upkeep</li>
<li>Document recurring issues, resolutions, and knowledge articles to enhance the overall effectiveness of the IT Service Desk</li>
<li>Collaborate with IT colleagues and business stakeholders to monitor ticket queues, escalate complex issues, and ensure a high-quality customer experience</li></ul> 


Minimum Qualifications (What You Bring to the Table)
<ul>
<li>Bachelor&rsquo;s degree in computer science, information technology, a related field, or equivalent hands-on experience</li>
<li>At least 3 years of experience providing direct technical IT support and/or working in a Service Desk environment</li>
<li>Working knowledge of Microsoft Windows 11, O365 (including Outlook and Teams), remote support tools, and basic networked device setup (printers, peripherals)</li>
<li>Experience with account administration in Windows/Active Directory and O365 (account creation, permissions, security groups)</li>
<li>Strong customer service focus with excellent written and verbal communication skills and the ability to support users at all levels, including executives</li>
<li>Ability to lift and transport moderately heavy IT equipment (e.g., computers and peripherals) and travel approximately 10&ndash;25% as needed</li>
<li>Ability to work varied shifts, including occasional early/late hours, on-call, evenings, or weekends</li></ul> 


Preferred Qualifications (Extra Ingredients for Success)
<ul>
<li>Experience with ServiceNow or similar IT Service Management (ITSM) platforms</li>
<li>Experience with SAP account setup and maintenance (ECC, Ariba, MII)</li>
<li>Prior experience supporting AV/collaboration tools (e.g., Microsoft Teams Rooms, Webex Room systems)</li>
<li>Demonstrated ability to document work clearly in tickets and knowledge bases and to explain technical concepts to non‑technical users</li>
<li>Proven analytical and problem‑solving skills with the ability to work independently and as part of a high-performing IT team</li></ul> 


Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate&rsquo;s starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements. 
Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, or select applicants.</div>

Analyst, IT Service Delivery

The TCW Group, Inc.

<div><h2 class="jobSectionHeader">Position Summary
</h2><div><div><div><div>The Data Management Analyst performs support for the day-to-day operations in setting up accurate and timely security master reference data for all investment products. This position will require a broad functional understanding of domestic and global securities including complex structured fixed income products and derivatives. The Analyst should be familiar with system architecture, data flow, and workflow to support the Security Master. This position will work closely with the Investment Management Team, and will liaise with other key groups within the firm, including Risk Management, Investment Control, Settlements, Derivative Operations, Information Technology and Portfolio Reconciliation.
</div></div></div></div><h2 class="jobSectionHeader">Essential Duties
</h2><div><div><div><ul><li>Responsible for the set-up of all securities purchased by the investment teams. Securities including but not limited to securitized (ABS &amp; MBS products), treasuries, corporates, bank loans, exchange-traded derivatives, OTC derivatives and Emerging Markets timely.</li><li>
Perform analysis including cleansing, transforming, validating or modeling data for improving data quality, design and presenting. Knowledge and experience in project life cycle and the testing process are required.
</li><li>Monitor CRD (Charles River) and SMS Proprietary system for data quality.</li><li>
Support the security maintenance on all Securities held in SMS Proprietary System and CRD is accurate and completed in a timely manner.</li><li>
Support the real time quality assurance (QA) review for new CUSIP set-up and maintenance to existing CUSIPs, utilizing a rule based process.
</li><li>Support the processing and research for Factor and Coupon Mass Corrections.</li><li>
Responsible for supporting the daily identification and processing the Liquidity Alerts.
</li><li>Track securities that require manual updates; develop data sources and perform timely maintenance to enable accurate data output for Reconciliation, Trading, and Settlements.</li><li>
Work closely with Investment Management, Compliance, Client Service, Risk, Operations and IT/Technology.</li><li>
Serve as company-wide resource for data inquiries; research asset discrepancies and defaulted securities by using Bloomberg, contacting trustees, and communicating with brokers and vendors.</li><li>
Interface with Bloomberg and Data License/Bloomberg on data issues.</li><li>
Participate in special projects and research for systems enhancement, automation, and efficiencies as requested by management.</li></ul>
</div></div></div><h2 class="jobSectionHeader">Required Qualifications
</h2><div><div><div><ul><li>Bachelor&rsquo;s Degree in Finance, Mathematics, Economics or a similar field
</li><li>Minimum of two years of experience managing Security Master data for Investment Management.
</li><li>Asset management industry experience with broad understanding of trading, compliance, settlement and accounting processes and associated data management needs</li><li>
Experience in maintaining data, defining operational processes, and partnering across departments</li><li>
Solid working knowledge of fixed income and equity securities - domestic and global securities, ABS, MBS, Bank Loans, Swaps, Futures, and Options
</li></ul></div></div></div><h2 class="jobSectionHeader">Professional Skills Qualifications
</h2><div><div><div><ul><li>Strong communications skills; ability to effectively communicate with peers and management</li><li>
Rigorous attention to detail; extreme accuracy with numerical calculations
</li><li>Excellent time management and organizational skills; ability to prioritize and complete all assigned tasks</li><li>
Strong analytical and problem-solving capabilities</li><li>
Research skills, resourcefulness, and ability to take/interpret instruction</li><li>
Works well in a team environment</li><li>
Flexible in working any schedule requested to meet the needs of the department</li><li>
Responsive, possess strong written and verbal communication skills</li></ul>
</div></div></div><h2 class="jobSectionHeader">Desired Qualifications
</h2><div><div><div><ul><li>Knowledge of Aladdin, CRD, SharePoint, Microsoft Visual Studio (TFS) and K2
</li><li>Strong computer skills with demonstrated proficiency in Microsoft Excel, SQL, Word, and Bloomberg/Bloomberg API</li></ul><div><div><div><div>
This role requires candidates to work from a TCW office a minimum of four days a week. Flexibility for remote work is offered on one day, depending on business needs.</div><div></div><div> 
Estimated Compensation:</div><div>
Base Salary: For a CA based positions, the base salary range is 90k-115k. This represents base salary range only.</div><div>
Other Compensation:In addition to the base salary, this position will be eligible to be considered for an annual discretionary bonus.</div><div>
Benefits: Eligible for TCW&rsquo;s comprehensive benefits package.</div><div></div><div> 
#LI-JS1 #LI-Hybrid</div></div></div></div></div></div></div></div>

Data Management Analyst

Wasserman Media Group LLC

<div>THE&middot;TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE&middot;TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team .
Job Overview:
THE&middot;TEAM is a culture-centric agency, serving the best athletes, artists, brands &amp; properties in the world. We have an exciting opportunity for a Senior Business Systems Analyst - Enterprise Workflow &amp; CLM to join our growing Technology and Enterprise Systems team supporting ongoing investments in solutions that help our teams work effectively across sports, entertainment, and culture.
In this role, you&rsquo;ll bring hands-on experience administering and supporting Agiloft Contract Lifecycle Management (CLM), along with enterprise workflow platforms such as Asana or Monday.com. This role serves as the primary administrator and systems owner for enterprise workflow platforms (Asana, Monday.com) and Agiloft CLM, responsible for configuration, governance, and continuous improvement. The analyst will partner with Legal, Operations, and cross-functional business teams to design scalable workflows, improve financial and contract processes, and implement automation that enhances operational visibility and execution.
The ideal candidate combines business process expertise with enterprise systems configuration experience, particularly in workflow platforms and contract lifecycle management tools.
Please note that this position is a 12 month temporary position to start with the opportunity to convert after that.
What You'll Do:
<h2 class="jobSectionHeader">Enterprise Workflow Platforms (Asana / Monday.com)
</h2><ul><li><h3 class="jobSectionHeader">Administer and govern enterprise workflow platforms (e.g., Asana, Monday.com) to ensure consistent and scalable use across teams
</h3></li><li>Design and maintain structured workflows, templates, intake processes, and automations that support efficient project execution
</li><li>Triage workflow requests and partner with teams to recommend scalable solutions aligned with enterprise standards
</li><li>Develop dashboards and reporting that provide leadership visibility into resourcing, capacity, project dependencies, and operational performance
</li><li>Identify opportunities to automate workflows and streamline operational processes
</li><li>Support integration of workflow platforms with enterprise systems (e.g., CRM, finance) to improve operational visibility
</li><li>Partner with business units and corporate departments to implement standardized workflows and improve cross-team coordination
</li><li>Provide training, documentation, and guidance to support platform adoption and effective usage
</li></ul><h2 class="jobSectionHeader">Contract Lifecycle Management (Agiloft CLM)
</h2><ul><li>Serve as administrator for Agiloft CLM, supporting system configuration, maintenance, and ongoing enhancements
</li><li>Configure and maintain contract workflows, approval processes, templates, clause libraries, field configurations, and business rules
</li><li>Support the full contract lifecycle including intake, review, approvals, amendments, renewals, and execution tracking
</li><li>Partner with Legal and business stakeholders to translate operational requirements into configured CLM workflows and system improvements
</li><li>Troubleshoot system issues and support users with CLM workflows and contract data management
</li><li>Document contract management processes and support testing and rollout of system enhancements
</li><li>Evaluate opportunities for automation and emerging capabilities, including AI-enabled workflows, that improve contract operations and execution
</li></ul>What We're Looking For:
<ul><li>5&ndash;8+ years of experience in business systems analysis, enterprise systems administration, or workflow automation roles
</li><li>Experience configuring or administering enterprise workflow platforms or CLM systems (e.g., Agiloft, Ironclad, Icertis, Asana, Monday.com, ServiceNow, or similar)
</li><li>Strong understanding of workflow design, process improvement, and automation
</li><li>Experience partnering with cross-functional stakeholders to translate business requirements into system configurations
</li><li>Ability to analyze operational processes and implement scalable workflow solutions
</li><li>Experience supporting system integrations with enterprise platforms such as CRM, ERP, or financial systems
</li><li>Strong analytical, documentation, and problem-solving skills
</li></ul><h3 class="jobSectionHeader">Preferred Qualifications
</h3><ul><li>Experience working in media, sports, entertainment, or other fast-paced, relationship-driven industries
</li><li>Experience administering Agiloft CLM or supporting legal operations / contract management workflows
</li><li>Experience supporting globally distributed teams and enterprise platform adoption initiatives
</li><li>Experience supporting enterprise platform adoption or governance initiatives
</li></ul>Base salary range: $120-130k plus bonus potential if applicable for role.
 
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.
THE&middot;TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.</div>

Senior Business Systems Analyst - Enterprise Workflow & CLM

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