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senior case manager - full time - 40 hours/week - union (t3s) Jobs in San Francisco

shift supervisor full time

Eurest

<div><ul><li>We are hiring immediately for a full time SHIFT SUPERVISOR position.</li><li>
Location: American Airlines - San Francisco International Airport, San Francisco, CA 94128 Note: online applications accepted only.</li><li>
Schedule: Full time schedule. Days and hours may vary. Nights and weekends required. More details upon interview.</li><li>
Requirement: Some sort of Supervisory experience preferred. 
<ul><li>Internal Employee Referral Bonus Available</li></ul></li><li>
Fixed Pay Rate: $28.00 per hour.</li></ul> 
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1557390.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! 
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, &ldquo;connect with people, inspire through food, create solutions, and live our promise,&rdquo; is exemplified throughout our organization. Eurest is proud to serve the world&rsquo;s most respected successful corporations, including many of the Fortune 500.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div>
Summary: Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
 
 
Essential Duties and Responsibilities:
<ul><li>Responsible for providing training and creating work schedules.</li><li>
Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.</li><li>
Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.</li><li>
Acts as the contact person for employees with complaints or requests for time off.</li><li>
May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.</li><li>
Perform other duties as assigned.</li></ul></div></div></div>
Associates at Eurest are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Eurest.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Eurest maintains a drug-free workplace.
 We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 
Req ID: 1557390
[[req_classification]]</div>

SHIFT SUPERVISOR (FULL TIME)

Sutter Health

<div>We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-Bay
Position Overview:
The CS Supervisor is responsible for day-to-day oversight of the Sutter Sync Customer Support team while also functioning as a working supervisor who actively handles patient calls on a daily basis. This role ensures consistent workflow execution, timely patient support, effective team coaching, and clear escalation pathways. Is responsible for planning, organizing, staffing, monitoring, coordinating, integrating, standardizing, assessing and improving the day-to-day operations in the assigned areas. The supervisor serves as the first point of contact for dissatisfied patient escalations, helping resolve concerns in real time while monitoring workload, quality, and staffing capacity so the team can support current demand, proactive outreach, and continued program growth.
Job Description:<div>
****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.**** 
</div> 
EDUCATION:<ul><li>
HS Diploma or General Education Diploma (GED)</li></ul> 
TYPICAL EXPERIENCE:<ul><li>
5 years recent relevant experience</li></ul>
PREFERRED EXPERIENCE:<ul><li>
Healthcare customer support, contact center, patient access, or virtual care team supervision.</li><li>
Experience as a working supervisor supporting frontline calls, escalations, coaching, and workload balancing.</li><li>
Experience using Genesys or a similar contact center platform to monitor queue activity, agent performance, call volume, and service levels.</li><li>
Experience using Epic, including CRM, In Basket, patient chart review, documentation, and routing workflows.</li><li>
Experience monitoring call, CRM, and In Basket volume to support timely follow-up and staffing decisions.</li><li>
Experience with call quality review, patient escalation resolution, staff coaching, workflow standardization, and process improvement.</li></ul> 
SKILLS AND KNOWLEDGE:<ul><li>
This position requires critical thinking, complex problem solving, multi-tasking, decisive judgment and the ability to work with minimal supervision and ability to work in a demanding, fast-paced environment balancing multiple priorities while taking appropriate actions in challenging situations.</li><li>
Verbal and written communication skills.</li><li>
Ability to work with accuracy and speed in a fast-paced environment.</li><li>
Ability to self-organize and work with minimal supervision.</li><li>
Ability to remain calm and focused in a chaotic and/or noisy environment.</li><li>
Ability to type with accuracy and speed.</li><li>
Ability to operate multi-line phone.</li><li>
Ability to utilize databases to access and document information.</li><li>
Ability to operate office equipment such as printers, faxes, photocopiers and document imaging systems.</li></ul>
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). 
Job Shift:
Days
Schedule:
Full Time
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $101,462.40 to $152,193.60 / annual salary
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate&rsquo;s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health&rsquo;s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.</div>

Supervisor, Customer Support

Valcor

<div><h2 class="jobSectionHeader">Position Summary</h2>
The Customer Service Representative III / Shift Lead oversees daily operator activities, supports shift coverage, monitors call flow, and assists with emergency communication procedures. This role serves as the on-shift supervisor and provides operational support as an alternate to the Program Coordinator.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Oversee operator performance, shift coverage, and daily coordination of assigned personnel.</li><li>
Prepare duty schedules, PTO coverage plans, and shift assignments to support continuous service requirements.</li><li>
Monitor call flow, customer service quality, and adherence to established communication procedures.</li><li>
Conduct audits of telephone instruments, supplies, and work area readiness.</li><li>
Prepare incident reports, caller complaint documentation, and related operational records as required.</li><li>
Train new operators on procedures, communication expectations, and contract-specific requirements.</li><li>
Support emergency response procedures, escalation protocols, and timely communication with appropriate personnel.</li><li>
Serve as an on-shift resource for operators and assist with resolving routine operational issues.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
Minimum of two (2) years of call center, switchboard, customer service, or related communication experience.</li><li>
Minimum of one (1) year of supervisory, lead, or team coordination experience.</li><li>
Strong communication, customer service, and documentation skills.</li><li>
Ability to work in a fast-paced environment and respond appropriately to urgent or emergency communications.</li><li>
Must be eligible to successfully complete required VA background checks.</li></ul><h2 class="jobSectionHeader">
Preferred Competencies</h2><ul><li>
Shift leadership and operator support</li><li>
Schedule coordination and coverage planning</li><li>
Customer service quality and professionalism</li><li>
Emergency communication support</li><li>
Documentation accuracy and follow-through</li></ul></div>

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System

FirstService Residential

<div>Description 
 
Job Overview: 
 
The Resident Relations Specialist - Overnights supports the General Manager (&ldquo;GM&rdquo;) and/or the Resident Relations Supervisor/Resident Relations Lead by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. While all on-site positions promote and exude warm and helpful service, the RRS position specifically focuses on &ldquo;Five-Star&rdquo; service excellence. The RRS is tasked with understanding residents expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM. The RRS is customer focused with excellent interpersonal communication and organizational skills and has a &ldquo;can do&rdquo; attitude. He/she must understand and adopt all community management tools (communications mediums, Buildinglink, Access Control, Security etc.) daily to enhance the lifestyle of every resident. 
 
In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management. 
 
Schedule: 40/hour a week; Thursday - Monday, 10:30PM - 7:00AM 
 
Compensation: $22 - 23/hr 
 
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client&rsquo;s property, the salary or wage will also be premised upon the client&rsquo;s directive. The base pay range is subject to change and may be modified in the future. 
 
Your Responsibilities:<ul><li>
Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.</li><li>
Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.</li><li>
Takes, records and relays messages accurately, completely and legibly.</li><li>
Documents all pertinent information in resident logbook(s) throughout their shift.</li><li>
Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.</li><li>
Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of Closed-Circuit Television where applicable. Reports all suspicious activity to proper authority to ensure continued resident safety.</li><li>
Complies with service expectations and company standards as well as policies and procedures.</li><li>
Accommodates Resident requests expediently and courteously within 24 hours of initial call. Follows up with person assigned to task and Resident to ensure completion of the request.</li><li>
Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.</li><li>
Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.</li><li>
Informs all vendors of building rules and regulations.</li><li>
Assists with move-in questions new residents may have and redirects them should they need to refer to a different department.</li><li>
Assures all visitors are registered and authorized by homeowner to be on property.</li><li>
Assures all pets, vehicles, motorcycles and bicycles are properly registered and logged in Buildinglink.</li><li>
Ensures people sent downstairs to the valet parking garage have a valid parking ticket</li><li>
Maintains complete knowledge and complies with the HOA&rsquo;s policies and procedures.</li><li>
Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building&rsquo;s entrance and lobby.</li><li>
Maintains current vendor information to accommodate all resident requests.</li><li>
Stays current on notices sent from the HOA to different floors in lobby being worked on to answer any questions should residents&rsquo; approach.</li><li>
Makes accurate timekeeping and payroll entries each day in accordance with company policy.</li><li>
Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.</li></ul> 
 
Skills &amp; Experience: 
<ul><li>
High school diploma or equivalency required. College level courses in business or hospitality preferred.</li><li>
Will possess past Resident Services, Customer Service and/or Hospitality experience.</li><li>
Is highly organized and detailed oriented with a &ldquo;can do&rdquo; team player attitude.</li><li>
Has excellent communication and customer service skills and is administratively strong.</li><li>
Is proficient in MS Office with the willingness and ability to learn company internal software.</li><li>
Is able to multitask while working at times under pressure and in a diverse environment.</li><li>
Must be passionate about providing our residents exemplary customer service at all times.</li><li>
Ensures uniform and personal appearance are clean and professional at all time while maintaining a pleasant demeanor.</li><li>
Demonstrates consistent effective written, verbal and listening communication skills.</li><li>
Demonstrates problem-solving abilities independently and responsibly.</li><li>
Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.</li><li>
Able to work independently and as a team and prioritizes daily workload efficiently and professionally.</li><li>
Receptive to receiving constructive feedback regarding personal performance for professional development.</li><li>
Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address&rsquo; problems and issues constructively to find mutually acceptable and practical business solution; address&rsquo; others by name, title or other respectful identifier.</li><li>
Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays.</li></ul> 
 
Physical Requirements and Working Environment: 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Must be able to sit and stand for extended periods of time.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be able to actively talk and listen to clients, vendors, co-workers and supervisors.</li></ul> 
 
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Overtime may be required from time-to-time, based on business needs and as approved by supervisor. Consistent and regular attendance required. 
 
What We Offer:<ul><li>
Medical, dental, and vision plans (full time and those working 30+ hours)</li><li>
Part time 20+ hours qualify for dental and vision</li><li>
401K match</li><li>
Time off including vacation, sick, and company paid holidays</li><li>
Pet insurance available</li><li>
Tuition reimbursement</li><li>
Legal services</li><li>
Free emotional wellbeing and daily life assistance support for all associates</li><li>
Domestic partner coverage</li><li>
Health savings account</li><li>
Flexible spending account</li></ul> 
 
About Us: 
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. 
 
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. 
 
Experience exceptional service with a fulfilling career in property management with FirstService Residential. 
 
To learn more about our company and culture, please visit www.fsresidential.com/california 
 
Disclaimer 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. 
 
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 
 
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Resident Relations Specialist - FT Overnights

A&A Health Services

Victoria's House San Francisco, provides transitional housing and resident centered care services for clients suffering from mental health, addiction, and/or dual diagnosis. The ideal candidate wants to help break the cycle of clients moving from crisis centers to housing instability and back to crisis centers.Victoria's House San Francisco is looking for a Med Tech / Fulfillment Partner (Mental Health Worker) to join our growing team.Med Tech:This position is responsible for carrying out the activities of daily living services to residents in accordance with their service plan in a given community. These duties include providing medication management services, personal care for all residents, communicating with medical professionals and families about the needs of residents.Availability: The ideal candidate for this position is available to work Friday &amp; Saturday for the PM Shift (2pm - 10pm).<ul><li>This is a part-time position, please do not apply if you are looking for full-time hours.</li></ul>Essential Functions of the Job (Med Tech):<ul><li>Administer treatments in accordance with physician instructions. Identify any side effects or problems, and report refusals to the physician.</li><li>Prepare and pass medication for residents as ordered by a physician, reporting any medication errors, side effects, or problems to the supervisor or physician. Document administration or refusal of medication.</li><li>Responsible for accurately completing all forms and communication notes related to and required by company policy and State regulations regarding medication administration and/or supervision.</li><li>Demonstrate an understanding of safety procedures and precautions regarding the resident. Reports all incidents, accidents, and unsafe or hazardous conditions to appropriate personnel. Responds to emergency situations, following proper emergency protocol. Takes vital signs and administers first aid in the event of illness.</li><li>Assure availability of all medications prescribed for a resident and that medication on hand is that which is prescribed, is not expired, and is properly labeled in compliance with company policy and state regulations.</li><li>Perform checks of vital signs and weight as assigned and maintains records of monthly vital signs and weight for each resident in compliance with company policy and state requirements.</li><li>Perform other duties as assigned or needed.</li></ul>Essential Functions of the job Fulfillment Partner / Mental Health Worker):<ul><li>Manage, monitor and maintain floor activities</li><li>Ensures that clients have other tasks of daily living including, but not limited to, grooming.</li><li>Establish and maintains a therapeutic relationship with clients and acts as a role model in maintaining a positive attitude and coping with symptoms of mental illness.</li><li>Works with clients to build and maintain essential communication and social skills.</li><li>Assists with implementing life skills workshops, extracurricular activities, and other community and social service programs.</li><li>Observes clients for changes in behavior, monitors client activities, motivates clients to participate in activities and also guides and advises clients in their personal adjustment utilizing de-escalation techniques.</li><li>Maintains a safe environment by keeping the community safe, clean and comfortable; recognize environmental safety hazards, understand the methods to prevent on-the-job accidents and injuries.</li><li>Reports clients physical and emotional condition changes.</li><li>Promotes open communications between healthcare professionals, families, clients, and staff.</li><li>Performs other duties as assigned or needed.</li></ul>Essential Skills:<ul><li>Excellent verbal and written communication skills. Able to communicate verbally in person and over the phone in fluent English. Able to read, analyze, interpret and complete documentation in fluent English.</li><li>Positive interpersonal skills. Works well with others, treats others with respect, works with integrity and ethically, and communicates in a pleasant, professional, and personable manner with all individuals.</li><li>Able to perform well under pressure, resolve conflicts, prioritize tasks, follow through with ideas, and show initiative in overcoming obstacles.</li><li>Self-motivated, able to work independently and make sound and timely decisions.</li><li>Excellent organizational skills and be detail oriented.</li><li>Demonstrate regular and consistent attendance and punctuality.</li></ul>Education and Experience<ul><li>High School Diploma or equivalent is required.</li><li>At least one year of experience in a caregiving role or similar function.</li></ul>Certifications, Licenses, and Other Special Requirements <ul><li>Current Tuberculosis skin test or chest x-ray.</li><li>Current CPR and First Aid certification.</li><li>Must pass a criminal background check.</li><li>Med Tech Certificate a plus</li></ul>Essential Skills<ul><li>Verbally able to articulate in person and over the phone.</li><li>Communicate in written form and complete documentation as required by state and company policies.</li><li>Excellent verbal, written, and interpersonal skills.</li><li>Able to work well under pressure, resolve conflicts, prioritize tasks, and follow through with ideas.</li><li>Follows company regulations.</li><li>Must be able to read physician orders and match them to Medication Administration Records for residents.</li><li>Must possess an understanding of medical terminology adequate to pass medications and communicate with medical professionals.</li></ul>About UsWe provide transitional housing for clients suffering from mental health, addiction, and/or dual diagnosis. The ideal candidate wants to help break the cycle of clients moving from crisis centers to housing instability and back to crisis centers.Job Type: Part-timePay: $24.00 - $28.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Med pass in an Adult Residential Facility: 1 year (Required)</li><li>Mental health or behavioral health: 1 year (Preferred)</li><li>Working in Adult Residential, Rehab or Assisted Living: 1 year (Required)</li></ul>License/Certification:<ul><li>Med Tech Certificate (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li></ul>Work Location: In person

Med Tech - Friday & Saturday PM Shift (2pm - 10pm)

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
 
Position Summary: 
The driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to provide comfort and minimize hazards. The tram driver also manages the boarding lines and all crowd control responsibilities at the Alcatraz dock. Position for July - November.
 
Duties and Responsibilities: 
<ul>
<li>Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures</li>
<li>Prepare SEAT for daily operations prior to beginning of the shift</li>
<li>Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame</li>
<li>Actively monitor and maintain a safe environment for visitors riding the tram and de -boarding</li>
<li>Maintain, within safety guidelines, SEAT arrival and departure schedules</li>
<li>Advise visitors, as necessary, of site safety</li>
<li>Strictly follow driving guidelines outlines in the National Park Service SOP</li>
<li>Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner</li>
<li>Complete all training courses deemed appropriate to SEAT Driver job</li>
<li>Be thoroughly familiar with NPS emergency procedures and respond should an emergency arise.</li>
<li>Monitor and maintain a safe environment for riders and visitors walking on roadways.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements & Qualifications: 
<ul>
<li>Must have a valid, state-issued Driver’s License</li>
<li>Must have clean driving record</li>
<li>Preemployment Background - must be cleared</li>
<li>Must have 2 years customer service experience</li>
<li>TWIC required</li>
<li>Must demonstrate good driving skills</li>
<li>Must have excellent verbal and written communication skills, including conflict resolution skills</li>
<li>Knowledge of another language in addition to English is preferred</li>
<li>This position conducts random drug screenings</li>
<li>Open schedule and ability to work any assigned schedule, including holidays and weekends</li>
<li>Ability to work a shift that may start as early at 8:20 am or end as late as 10:00 pm. Shifts are 8 hours.</li>
</ul>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 #AlcatrazCityCruises
 
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
 EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Tram Driver

University of California, San Francisco

<div>
 
 Job Summary
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Please note:
 
 
 Tuesday to Saturday. 6:30 am to 3:00 pm is the shift schedule
 
 
 
 Under the direction and general supervision of the Landscape Supervisor the incumbent performs a wide variety of skilled tasks which includes various types of landscaping and grounds maintenance including: irrigation installation, repair, and water management; planting of trees, shrubs, and groundcovers; pruning of trees and shrubs; lawn and groundcover care; landscape demolition and earth moving; refuse &amp; recycling disposal; stocking and storing materials; maintenance of hardscape, site furnishings, and outdoor art work; minor repair and maintenance of tools &amp; equipment; and other landscaping and grounds duties as instructed.
 
 
 The incumbent is expected to perform assignments under various weather conditions and various terrains including: stairs, forest trails, hills, slopes, and rocky foot paths.
 
 
 
 Department Summary
 
 
 
 The UCSF Facilities Services Department (FS) is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. FS employs over 360 professional staff and acts as steward for over $90 million in operating funds to achieve its goals in operating and maintaining the UCSF campus environment. Located in the Campus Life Services organization, FS is organized into 5 distinct units: (1) Mission Bay/East Campus Operations, (2) Parnassus/West Campus Operations, (3) Infrastructure &amp; Utilities Services, (4) Customer Service &amp; Technology, and (5) Strategic Organization Development.
 
 
 FS participates in system-wide Principles of Community and all FS leaders are expected to create a fair, equitable, safe and supportive work environment, where everyone can do their best work. FS leaders share accountability for the overall success of the operation, and strive towards a high performance work environment. We value innovation, creative problem solving, and diligent follow-through.
 
 
 
 Responsibilities
 
 
 
 
 DUTIES &amp; ESSENTIAL JOB FUNCTIONS
 
 
 
 Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.
 
 
 % of time
 
 
 
 Essential
 
 
 
 Function
 
 
 (Yes/No)
 
 
 Key Responsibilities
 
 
 (To be completed by Supervisor)
 
 
 80
 
 
 Yes
 
 
 <ul>
 <li>
 General landscape maintenance of ground cover, shrubbery, and vines - Prepares soil, removes and replaces plant material; Edges and trims groundcover; Prunes shrubs to control shape, promote health, control and size; Weed management by hand and/or by using specialized tools; Applies fertilizers, pesticides/herbicides when necessary.
 </li>
 <li>
 Tree maintenance - Prunes trees to shape, promote health, and control size; Removes dead or fallen trees and branches; Grinds/removes stumps; Plant and inspects trees, reporting unsafe or hazardous conditions; Removes, replaces, or adjusts tree stakes and ties; Applies fertilizers, pesticides/herbicides when necessary.
 </li>
 <li>
 Turf maintenance &ndash; Mow and edge turf by hand or by use of power tools; Turf repair/renovation, including seeding, sodding, aeration, and dethatching; Applies fertilizers, pesticides/herbicides when necessary.
 </li>
 <li>
 Irrigation maintenance &ndash; Manage, modify, and troubleshoot automatic irrigation systems; Make minor repairs such as replace broken heads/nozzles, repair broken lines, and valves; Hand water where necessary.
 </li>
 <li>
 Performs refuse and recycling collection, loading/unloading, transport, sorting, and disposal.
 </li>
 <li>
 General litter pick-up around campus grounds.
 </li>
 <li>
 Sweeps/blows/cleans roads, walkways, trails, and paved areas, including gutters and ditches with use of manual and power equipment.
 </li>
 <li>
 Cleans storm sewers, basins, and vaults.
 </li>
 <li>
 General exterior maintenance - Maintain curbs, railings, fences, signs/posts, sidewalks/interlocking pavers, site furnishings, shuttle stops, and outdoor art work. Maintenance includes: hand and power washing, graffiti removal, hand and power sanding, staining, waxing, patching, and leveling.
 </li>
 <li>
 Performs a variety of manual tasks including: digging, trenching, earth movement, and landscape demolition.
 
 
 </li>
 </ul>
 20
 
 
 Yes
 
 
 <ul>
 <li>
 The incumbent provides effective customer services ensuring that the client&rsquo;s needs are met.
 </li>
 <li>
 The incumbent establishes and maintains friendly and professional relationships with customers, colleagues, and visitors exhibiting PRIDE values.
 </li>
 <li>
 Provide documentation of work as required as Supervisor and/or Manager
 
 
 </li>
 </ul>
 100%
 
 
 (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
 
 
 
 Required
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Ability to communicate clearly both orally and in writing in English with customers and department staff at all levels
 </li>
 <li>
 Working knowledge of water management and irrigation repair
 </li>
 <li>
 Ability to read, write, andfollow oral and written instructions
 </li>
 <li>
 Demonstrated experience safely operating and maintaining power tools
 </li>
 <li>
 Ability to read, write, and follow oral and written instructions in English
 </li>
 <li>
 Ability to kneel, stoop, and stand for long periods of time
 </li>
 <li>
 Climb and work on extension ladder
 </li>
 <li>
 Ability to perform work on schedule in a safe and timely manner
 </li>
 <li>
 Ability to work without direct supervision and handle multiple projects simultaneously
 </li>
 <li>
 Ability to deliver high quality customer service and to respond to the customer&rsquo;s needs
 </li>
 <li>
 Current California Driver&rsquo;s License
 </li>
 <li>
 Ability to read, write, and follow oral and written instructions, and One (1) year experience as a laborer/gardener; and demonstrated ability to operate assigned tools and equipment; or an equivalent combination of education and experience.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Demonstrated knowledge of ornamental and California native plants
 </li>
 <li>
 Proficiency in Microsoft Suite (Outlook, Word, Excel, Access, and PowerPoint)
 
 
 </li>
 </ul>
 
 About UCSF
 
 
 
 
 ABOUT US
 
 
 
 The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
 
 
 
 Pride Values
 
 
 
 UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values .
 
 
 In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .
 
 
 Join us to find a rewarding career contributing to improving healthcare worldwide.
 
 
 
 Equal Employment Opportunity
 
 
 
 
 The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
 
 
 
 
 Salary Information
 
 
 
 The final salary and offer components are subject to additional approvals based on UC policy.
 
 
 Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
 
 
 To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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Forestry Technician

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