field operations manager Jobs in San Francisco

field operations manager

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operations specialist, afternoon shift

operations specialist, morning shift Jobs in San Francisco

operations specialist, morning shift

passenger service supervisor Jobs in San Francisco

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people operations manager Jobs in San Francisco

people operations manager

operations supervisor

Recology

<p></p><div><div><b>Operations Supervisor
</b><div><div>Target Salary <b>$91,200 - $114,000 per year, wage dependent on experience and geographical location
</b></div><div>State <b>California
</b></div><div>Department <b>Operations - Management
</b></div></div></div>
<div><div><div><div>City:
</div><div><b>San Francisco</b></div>
</div><div><div>Location:
</div><div><b>1001 - Recology Golden Gate</b></div>
</div><div><div>Subsidiary Name:
</div><div><b>Recology Golden Gate</b></div>
</div></div></div><div><h1 class="jobSectionHeader"><b>The Role of the District Manager</b></h1><p>
Responsible for supervising operations personnel and routing drivers and monitoring work to ensure efficient and effective operations.</p><h1 class="jobSectionHeader"><b>
Essential Responsibilities</b></h1><ul><li>
Assigns employees to routes and special pickups for timely services. Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.</li><li>
Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.</li><li>
Monitors work to ensure efficient and effective operations. Observes collection practices on the routes and enforces safety policies and procedures.</li><li>
Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service. Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.</li><li>
Recommends rate adjustments and how to resolve billing disputes. With management approval, may make rate adjustments and resolve billing disputes.</li><li>
Generates and analyzes operational reports and make recommendations as appropriate.</li><li>
Possesses knowledge of rates to ensure appropriate customer billing. Advises Operations Manager of delinquent accounts and assists in their collection.</li><li>
Performs or reviews pre- and post-trip inspections.</li><li>
Investigates and reports on worker injuries, accidents, and other incidents.</li><li>
Maintains time records and manage attendance issues, providing timely feedback when necessary.</li><li>
Drives trucks, as needed.</li><li>
Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.</li><li>
May dispatch or be back-up for dispatch duties.</li><li>
May participate in community and business meetings and events on behalf of the company.</li><li>
Other duties as assigned</li></ul><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><ul><li>
Possession of a high school diploma or GED required.</li><li>
Bachelor's degree preferred.</li><li>
Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.</li><li>
Valid Driver's License require.</li><li>
Class &quot;A&quot; or &quot;B&quot; Commercial Drivers' License preferred upon hire or within six months of hire.</li><li>
Principles of employee training, supervision, and evaluation.</li><li>
Supervisory techniques, resource allocation, planning and budgeting.</li></ul><h1 class="jobSectionHeader"><b>
Recology Offers</b></h1><ul><li>
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.</li><li>
The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.</li><li>
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.</li><li>
An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R&rsquo;s: Reduce, Re-use, Recycle, and Recologize.</li><li>
Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.</li></ul><h1 class="jobSectionHeader"><b>
Recology Benefits May Include</b></h1><ul><li>
Paid time off and paid holidays.</li><li>
Health and wellness benefits including medical, dental, and vision.</li><li>
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).</li><li>
Annual wellness incentives.</li><li>
Employee Assistance Program (EAP).</li><li>
Educational assistance.</li><li>
Commuting benefits.</li><li>
Employee referral program.</li></ul><h1 class="jobSectionHeader"><b>
Supplemental Information</b></h1><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.</p><p>
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.</p><p><i>
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.</i></p></div></div>

Operations Supervisor

<div><p>Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.</p>
<p>
As a <b>Field Manager</b> on Via's Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.</p>
<p><b>
This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. Candidates should be based in either of the following locations: San Francisco, San Jose, or Oakland, CA</b></p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.</li>
<li>Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.</li>
<li>Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.</li>
<li>Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.</li>
<li>Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.</li>
<li>Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.</li>
</ul>
<p><b>Who You Are:</b></p>
<ul>
<li>Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.</li>
<li>Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.</li>
<li>Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.</li>
<li>Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.</li>
<li>Mission driven, motivated by expanding access to transportation and improving how communities move.</li>
<li>Based in San Francisco, San Jose, or Oakland, CA.</li>
</ul>
<p><b>Compensation and Benefits:</b></p>
<ul>
<li>Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.</li>
<li>Salary Range: $70,000 - $72,500 / per year.</li>
<li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.</li>
</ul>
<p>There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?</p>
<p><i>
Via is an equal opportunity employer.</i></p></div>

Field Operations Manager

Bon Appétit

<p></p><div><ul><li>We are hiring immediately for a full time <b>SHIFT SUPERVISOR </b>position.</li><li><b>
Location</b>: San Francisco, CA 94158. <i>Note: online applications accepted </i><i>only</i><i>.</i></li><li><b>
Schedule</b>: Full time schedule; Monday through Friday, 6:00 am to 2:30 pm. More details upon interview.</li><li><b>
Requirement</b>: Prior supervisory experience is required.</li><li><b>
Fixed Pay Rate:</b> $27.00 per hour.</li><li><i>Internal Employee Referral Bonus Available</i></li></ul><p></p><p><b><br>
We Make Applying Easy! </b>Want to apply to this job via text messaging? Text <b>JOB</b> to <b>75000 </b>and search <b>requisition ID number</b><b> 1516140.</b></p><p>
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg</p><p>
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!</p><p>
Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We&rsquo;re hiring! Bon App&eacute;tit Management Company operates more than 1,000 caf&eacute;s around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We&rsquo;ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.</p><p></p><p><br>
Learn more about careers with Bon App&eacute;tit: http://www.bamco.com/careers/</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p><b>Summary: </b>Direct the activities of associates during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
<br>
<br>
<b>Essential Duties and Responsibilities:
</b></p><ul><li>Responsible for providing training and creating work schedules.</li><li>
Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance.</li><li>
Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.</li><li>
Acts as the contact person for employees with complaints or requests for time off.</li><li>
May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.</li><li>
Perform other duties as assigned.</li></ul></div></div></div><p><b>
Associates at Bon App&eacute;tit are offered many fantastic benefits.</b></p><p><b>
Full-time and part-time positions offer the following benefits</b> to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</p><p></p><p><b><br>
Full-time positions also offer the following benefits</b> to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)</p><p></p><p><i><br>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, </i><i>click here</i><i> </i><i>or copy/paste the link below for paid time off benefits information. </i><i>https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf</i></p><p></p><p><b><br>
About Compass Group: Achieving leadership in the foodservice industry</b></p><p>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</p><p><br>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.</p><p>
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/</p><p>
Applications are accepted on an ongoing basis.</p><p></p><p><br>
Bon Appetit maintains a drug-free workplace.</p><p></p><p><i><br>
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.</i></p><p>
[[filter4]]</p></div>

SHIFT SUPERVISOR (FULL TIME)

Lime

<div><p>Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We&rsquo;re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.</p><p></p><p><br>
We are looking for Operations Specialists to join our team. In this role, you will help deploy and retrieve our fleet of shared electric vehicles. You will support partnerships with cities, battery management operations, and much more. This is an exciting role where you will wear many &lsquo;helmets&rsquo; to support the Lime team.
</p><p></p><p><b>MORNING SHIFT: </b>This is a full-time warehouse-based position that requires you to be onsite during your assigned shift. <b>The morning shift hours are 5:00 am - 1:30 pm</b>. The shifts available for this position are either Friday - Tuesday, Saturday - Wednesday, or Sunday - Thursday.</p><p></p><p>
In this role, you'll be required to travel daily between our San Francisco and San Jose locations to support operations in this region. A company vehicle will be provided for work-related travel.</p><p></p><p><b>
What you&rsquo;ll do:</b></p><ul><li><p>
Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market</p></li><li><p>
Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills</p></li><li><p>
Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements</p></li><li><p>
Maintain communication with the team including peers, shift lead, and manager</p></li><li><p>
Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles</p></li><li><p>
Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed</p></li><li><p>
Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow</p></li><li><p>
Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests</p></li><li><p>
Detect and report uncommon situations related to on the ground service and product</p></li><li><p>
Occasionally assist customers in field by providing support related to Lime vehicles</p></li><li><p>
Follow established safety procedures to ensure Lime riders are on the safest vehicles</p></li><li><p>
May operate a pallet jack or push cart on an as needed basis</p></li><li><p>
Additional job related tasks as assigned</p></li></ul><p></p><p><b>
About you:</b></p><ul><li><p>
Must be at least 21 years of age with a valid in-state driver license and clean driving record</p></li><li><p>
Experience in a similar position with knowledge of the local geography</p></li><li><p>
Ability to understand and communicate in English at a level sufficient to follow safety procedures, read and complete required documentation, utilize mobile applications and tools, and communicate effectively with supervisors and team members.
</p></li><li><p>Ability to drive large vans and work outdoors in all weather conditions</p></li><li><p>
Ability to lift up to 65lbs / 35 kg on a frequent basis required</p></li><li><p>
Knowledge of cell phone applications. iOS experience preferred</p></li><li><p>
Ability to work various shifts including evenings and weekends
</p></li><li><p>Experience safely operating a pallet jack or push cart</p></li><li><p>
Strong problem-solving skills, with the ability to perform quick and efficient repairs</p></li><li><p>
Self-motivated and the ability to work independently with minimal supervision</p></li><li><p>
Strong organizational skills with the ability to manage daily tasks
</p></li><li><p>A safety-oriented mindset, capable of conducting rigorous quality checks</p></li><li><p>
Excellent communication skills with the ability to interact with team members, riders, and city officials</p></li></ul><p></p><p><b>
What We Offer</b></p><ul><li><p><b>
Comprehensive Health &amp; Wellness:</b> A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.</p></li><li><p><b>
Financial &amp; Retirement Planning:</b> 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.</p></li><li><p><b>
Family &amp; Fertility Support:</b> Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.</p></li><li><p><b>
Paid Time Off:</b> Accrued vacation based on years of service, paid leave, and 10 company holidays.</p></li><li><p><b>
Unique Lime Perks:</b> Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.</p></li></ul><p><i>
The salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by factors such as the candidate&rsquo;s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.</i></p><p></p><p>
Lime will consider for employment all qualified applicants, including those with arrest and conviction records, in a manner consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other applicable laws.</p><p></p><p>
#LI-Onsite</p><p>
#LI-MW1</p><p></p><p>
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.</p><p></p><p>
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That&rsquo;s why we&rsquo;re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.</p></div><p></p>

Operations Specialist, Morning Shift

<div><p>Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We&rsquo;re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.</p><p></p><p><br>
We are looking for Operations Specialists to join our team. In this role, you will help deploy and retrieve our fleet of shared electric vehicles. You will support partnerships with cities, battery management operations, and much more. This is an exciting role where you will wear many &lsquo;helmets&rsquo; to support the Lime team.
</p><p></p><p>This is a full-time warehouse-based position that requires you to be onsite during your assigned shift. <b>The night shift hours are 12:00 - 8:30 pm.</b> The shifts available for this position are either Friday - Tuesday, Saturday - Wednesday, or Sunday - Thursday.</p><p></p><p><b>
What you&rsquo;ll do:</b></p><ul><li><p>
Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market including daily travel to the East Bay</p></li><li><p>
Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills</p></li><li><p>
Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements</p></li><li><p>
Maintain communication with the team including peers, shift lead, and manager</p></li><li><p>
Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles</p></li><li><p>
Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed</p></li><li><p>
Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow</p></li><li><p>
Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests</p></li><li><p>
Detect and report uncommon situations related to on the ground service and product</p></li><li><p>
Occasionally assist customers in field by providing support related to Lime vehicles</p></li><li><p>
Follow established safety procedures to ensure Lime riders are on the safest vehicles</p></li><li><p>
May operate a pallet jack or push cart on an as needed basis</p></li><li><p>
Additional job related tasks as assigned</p></li></ul><p></p><p><b>
About you:</b></p><ul><li><p>
Must be at least 21 years of age with a valid in-state driver license and clean driving record</p></li><li><p>
Experience in a similar position with knowledge of the local geography</p></li><li><p>
Ability to understand and communicate in English at a level sufficient to follow safety procedures, read and complete required documentation, utilize mobile applications and tools, and communicate effectively with supervisors and team members.
</p></li><li><p>Ability to drive large vans and work outdoors in all weather conditions</p></li><li><p>
Ability to lift up to 65lbs / 35 kg on a frequent basis required</p></li><li><p>
Knowledge of cell phone applications. iOS experience preferred</p></li><li><p>
Ability to work various shifts including evenings and weekends
</p></li><li><p>Experience safely operating a pallet jack or push cart</p></li><li><p>
Strong problem-solving skills, with the ability to perform quick and efficient repairs</p></li><li><p>
Self-motivated and the ability to work independently with minimal supervision</p></li><li><p>
Strong organizational skills with the ability to manage daily tasks
</p></li><li><p>A safety-oriented mindset, capable of conducting rigorous quality checks</p></li><li><p>
Excellent communication skills with the ability to interact with team members, riders, and city officials</p></li></ul><p></p><p><b>
What We Offer</b></p><ul><li><p><b>
Comprehensive Health &amp; Wellness:</b> A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.</p></li><li><p><b>
Financial &amp; Retirement Planning:</b> 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.</p></li><li><p><b>
Family &amp; Fertility Support:</b> Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.</p></li><li><p><b>
Paid Time Off:</b> Accrued vacation based on years of service, paid leave, and 10 company holidays.</p></li><li><p><b>
Unique Lime Perks:</b> Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.</p></li></ul><p><i>
The salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by factors such as the candidate&rsquo;s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.</i></p><p></p><p>
Lime considers all qualified applicants for employment, including those with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable federal, state, and local laws.</p><p></p><p>
#LI-Onsite</p><p>
#LI-MW1</p><p></p><p>
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.</p><p></p><p>
Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That&rsquo;s why we&rsquo;re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.</p></div><p></p>

Operations Specialist, Afternoon Shift

GLIDE

<div><div><b>About Glide</b></div><div>
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society&rsquo;s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE&rsquo;s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.</div><div></div><div><b><br>
Position Summary:</b></div>
<div>The Family Services Manager (internally known as Family Resource Center Manager) supports the development and implementation of FRC&rsquo;s core programming through detailed coordination, supervision of staff, program management and development, and contract compliance. This role is collaborative and detail-oriented, with a focus on building strong program infrastructure to ensure the smooth delivery of services. The FRC Manager contributes to effective operations, data integrity, program planning, administration, and stakeholder engagement&mdash;playing a vital role in program execution.</div>
<div></div>
<div>The Family Resource Manager ensures, maintains and fulfills the contract requirements and goals of the Department of Education (DEC) Family Resource Center (FRC) contracts. This person will provide leadership and direction for GLIDE&rsquo;s families and staff in the following areas: 1) Develop and implement family programming to increase and maintain full levels of family participation, 2) Oversee outreach and programming GLIDE services, 4) Work to enhance agency integration through programmatic collaboration by providing a wide range of services for families, and 4) Ensure that family programming is culturally appropriate.
</div>
<div></div><div>The FRC Manager must be willing and able to periodically work non-traditional hours (early evenings, holidays and weekends).</div>
<h3 class="jobSectionHeader"><b>Essential Duties and Responsibilities</b></h3><ul>
<li>Oversee and develop programming for families in the areas of parenting, education, child development, wellness, reduction of isolation, basic needs, case management services, and community building.</li>
<li>Oversees delivery of services and ensure alignment with CalAIM requirements.</li>
<li>Supports the development and review of family care plans to ensure a coordinated whole-person approach for Medi-Cal members.</li>
<li>Develops and refines operational workflows and processes to support effective family care resources, and implementation of program operations.</li>
<li>Partners with Director to support program alignment and ensure compliance with contractual, quality, and promising practices standards.</li>
<li>Recommends and implements goals and objectives, policies and procedures and ensures the resource center is staffed appropriately.</li>
<li>Oversees daily program operations and logistics by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies.</li>
<li>Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities.</li>
<li>Will support with managing the program budget (i.e. monitoring costs incurred), and ensure project spend-down (monthly) in collaboration with Supervisor and Finance.</li>
<li>Collaborate across FRC Leadership to identify, develop, and implement processes and best practices that support the integration and coordination of service provision interdepartmentally for greater reach and impact.</li>
<li>Oversee diaper monthly diaper bank distribution, and basic need supplies distribution.</li>
<li>Work with Director to locate and facilitate securing consultants who contract with the resource center, to provide grant funded and required programming for families.</li>
<li>Assist with the development and rollout of new systems or programming as assigned.</li>
<li>Ensure data collection is accurate for reporting needs. Attend regular meetings to review data.</li>
<li>Hold quarterly Parent Advisory Meetings and facilitate parent leadership activities.</li>
</ul><h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3><ul>
<li>Bachelor's degree in social work, counseling or, related field or 5 years equivalent experience.</li>
<li>2+ year&rsquo;s experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency serving children and families.</li>
<li>Strong child development and family systems knowledge.</li>
<li>Experience facilitating support groups and developing educational workshops for adults.</li>
<li>Communication: Excellent verbal, written, and public speaking skills to lead training, engage with stakeholders, and communicate effectively with staff and the community.</li>
<li>Experience serving families experiencing homelessness, involved with child welfare, navigating serious medical, developmental or behavioral challenges.</li>
<li>Knowledge of principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.</li>
<li>Experience with the principles and practices of leadership techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.</li>
<li>Principles and practices of program management including planning, development, implementation, and evaluation.</li>
</ul><h3 class="jobSectionHeader"><b>Physical Requirements</b></h3><ul>
<li>Ability to work on a computer and see details of objects at close range.
</li><li>Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
</li><li>Finger dexterity and the ability to use all standard office equipment.
</li><li>Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).</li>
</ul><div>This is a full-time (40 hour/week), Exempt position</div><div><b>
Work Environment</b></div><div>
GLIDE&rsquo;s buildings are located in the Tenderloin neighborhood. GLIDE maintains an &quot;open door&quot; policy to the community and its clients, who frequently enter and leave the building.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Family Services Manager

Alliance Ground International

<div><p><b>Job Description:</b></p><p></p><div><b>
Job Description:</b></div><p></p><div><div><div><div><p>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor!<br>
<br>
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.<br>
<br>
<b>Job Responsibilities:</b></p><ul><li>
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.</li><li>
Make recommendations to management on staffing decisions, including hiring, discipline and termination.</li><li>
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.</li><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul><p></p><p><b>
Safety, Security and Compliance:</b></p><p></p><p>
All AGI Team members have a responsibility and duty while at work to:</p><ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul><p></p><p><b>
Knowledge, Skills, and Abilities:</b></p><p></p><p><b>
Leadership: </b>Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.</p><p><b>
Appearance:</b> Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.</p><p><b>
Good communication skills:</b> Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.</p><p><b>
Computer skills: </b>Passenger Service Supervisors are required to use computer systems daily.</p><p><b>
Critical thinking skills: </b>Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.</p><p><b>
Basic math skills:</b> Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.</p><p><b>
Time management skills: </b>Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.</p><p></p><p><b>
Qualifications:</b></p><ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul><p></p><p>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.</p><p></p><p>
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</p></div></div></div></div><p></p>
$27.00 - $27.50 hourly<p></p><p>
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</p></div>

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