senior software configuration/release engineer

product manager

business analyst

data analyst

senior software configuration/release engineer Jobs in Atlanta

technical product owner

sme analyst scrum master

Quinnox Consultancy Services

<p>Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India.</p><p>We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40+ countries across the globe.</p><p>Quinnox is led by senior and seasoned professionals, in both business and technology, who have held key executive leadership positions in major banks, consulting groups, and technology products companies. All of us are focused on only one mission&mdash;accelerating success for our clients and employees</p><p><b>Role- SME/ Analyst with Agile</b></p><p><b>Location- Atlanta, GA</b></p><p><b>Responsibilities: </b></p><p>Should have excellent understanding of SME/Analyst in conjunction with Agile Scrum (SAFe)</p><p>- Minimum Hands-on exp of 8+ years managing projects</p><p>- Experience of managing projects in Financial Services &ndash; Cap Markets is necessary</p><p>- Good communication skills</p><p>- Should have experience with PM/SM activities including but not limited to &ndash; managing scope, cost/budget, schedule, risks on project, stakeholder management</p><p><b>- Should have Experience implementing SHIELD or similar systems. Understands surveillance and compliance.</b></p><p>- Experience with creating status and progress reports and metrics around schedule &amp; effort variance, defect management, quality, etc.</p><p>- Experience of performing Change Management &amp; Control for Agile projects</p><p>- PMP or Prince2 certification is added advantage</p><p>Pay: $103,844.08 - $125,059.53 per year</p><p>Work Location: In person</p>

SME Analyst/ Scrum Master

Truist

<div><p><b>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.</b></p><p></p><p>
Need Help?</p><p></p><p><i>
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to </i><i>Accessibility</i><i> (accommodation requests only; other inquiries won't receive a response).</i></p><p></p><p><b>
Regular or Temporary:</b></p>
Regular<p></p><p><b>
Language Fluency: </b>English (Required)</p><p></p><p><b>
Work Shift:</b></p>
1st shift (United States of America)<p></p><h3 class="jobSectionHeader"><b>
Please review the following job description:</b></h3><p></p>
The Release Train Engineer is a servant leader and coach for the Agile Release Train. Facilitate and enable end-to-end value through Agile Release Trains following guidelines and ensuring Agile processes are being observed. Responsible for communicating with Product and Solution Management, Product Owners, and other stakeholders to ensure strategy and execution alignment, manage risks, remove/escalate impediments, manage cross-train dependencies and escalate enterprise dependencies. Understands lean/Agile best practices and is expected to act as an Agile coach on the Agile Release Train.<p></p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p>
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.</p><p>
1. Lead Scrum and/or Kanban teams in PI Planning, Scrum of Scrums, and other Agile Ceremonies of low to moderate complexity.</p><p>
2. Responsible for delivering results of projects in terms of predictability of delivery, productivity improvement, schedule and delivery of commitments, and quality.</p><p>
3. Responsible for ensuring data maintained in Agile Tools is consistent across ARTs to support enterprise-wide requirements.</p><p>
4. Responsible for relevant budgeting and oversight of capital and non-capital expenditure within their ART.</p><p>
5. Responsible for ensuring Truist Agile SDLC, Agile Operating Framework and Risk Framework are appropriately followed.</p><p>
6. Active participant with the Truist Agile Guild and Agile RTE Communities of Practice.</p><p>
7. Coordinate with other Release Train Engineers for cross ART dependencies and Road Map Reviews.</p><p>
8. Work with Scrum or Kanban masters in a consultant model, helping the teams embrace an agile mindset, leverage Agile and its ceremonies, roles, and artifacts to reach greater success.</p><p></p><p><b>
QUALIFICATIONS</b></p><p><b>
Required Qualifications:</b></p><p>
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
1. College degree in a related field of study or equivalent education and related training or experience</p><p>
2. Minimum of five years Program Management experience and/or five years of experience as a Scrum Master, including experience with PI Planning and Execution</p><p>
3. SAFe Agilist Certification Strong knowledge of and background with Agile concepts</p><p>
4. Strong communication and organizational change management experience</p><p>
5. Experience in delivery function at large organizations or Fortune 500 companies</p><p></p><p><b>
Preferred Qualifications:</b></p><p>
1. SAFe RTE Certified and Enablement is preferred</p><p>
2. Certified Scrum Master</p><p>
3. Experience in the banking or financial services industry.</p><p></p><p><b>
OTHER JOB REQUIREMENTS / WORKING CONDITIONS</b></p><p><b>
Sitting</b></p><p>
Constantly (More than 50% of the time)</p><p><b>
Standing</b></p><p>
Frequently (25% - 50% of the time)</p><p><b>
Walking</b></p><p>
Frequently (25% - 50% of the time)
<br>
<b>Visual / Audio / Speaking</b></p><p>
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.</p><p><b>
Manual Dexterity / Keyboarding
</b></p><p>Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.</p><p><b>
Availability</b></p><p>
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.</p><p><b>
Travel
</b></p><p>Minimal and up to 10%</p><p></p><p><b>
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: </b>All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist&rsquo;s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist&rsquo;s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.</p><p></p><p><b><i>
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.</i></b></p><p></p><p>
EEO is the Law E-Verify IER Right to Work</p></div>

Release Train Engineer

The Home Depot

<div><p><b>Position Purpose:</b></p><p></p><div>
The Lead Data Analyst will serve as a principal strategic partner and technical anchor for the CX Analytics team supporting The Home Depot's Pro Product team. This individual will own the end-to-end analytics lifecycle for critical Pro workstreams, driving active engagement with stakeholders to shape business requirements and turn complex specifications into high-quality deliverables.</div><div></div><div>
Acting as a trusted advisor to leadership, product managers, and UX designers, the Lead Analyst will define data requirements, architect reporting frameworks, and translate complex datasets into compelling, actionable narratives that directly influence the Pro Product strategy. Utilizing expert-level SQL, Python, Tableau, and emerging AI technologies, this role will champion data-driven problem-solving, spearhead innovation (including AI/GenBI integration), and establish the gold standard for analytics governance and knowledge management across the team.</div><p><b><br>
Key Responsibilities:</b></p><ul><li>
20% - Business Collaboration - Leverage extensive business knowledge into solution approach. Effectively develop trust and collaboration with internal customers and cross-functional teams. Partner with Other Orgs to understand potential for new tools and ways to maintain technical agility for advanced analytics.</li><li>
25% - Project Management &amp; Team Support - Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with managers and team in the distribution of workload and resources. Serve as a technical subject matter expert (SME) on both predictive and prescriptive analytics. Drive effective Agile project delivery protocols to assure we gather and surface reliable, actionable enterprise level analytics. Ensure the team comprehends and applies the established processes and standards and mentor team on development.</li><li>
30% - Solution Development - Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners. Clearly communicate impacts of recommendations to drive alignment and appropriate implementation. Develops solutions to transform data into useful, actionable information.</li><li>
25% - Technical Exploration &amp; Development - Guide and direct project teams in the requirements gathering, design, and development of complex applications/programs. Provide technical education on advanced analytics to analytics community. Drive analytics teams to get matured in predictive and prescriptive analytics.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position reports to the Manager</li><li>
This position has 0 direct reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><div>
Proven experience in a technical project leadership and strategic ownership role.</div></li><li><div>
Expert-level proficiency with SQL and complex script development.</div></li><li><div>
Advanced experience architecting and deploying reports in Tableau.</div></li><li><div>
Strong proficiency in Python for data manipulation, statistical analysis, and automation.</div></li><li><div>
Demonstrated enthusiasm and practical knowledge of leveraging AI/Machine Learning applications for business insights.</div></li><li><div>
Exceptional data storytelling skills with the ability to translate technical findings for non-technical leadership.</div></li></ul><p></p><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
6</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
7</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
No previous leadership experience</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
No previous leadership experience</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Lead Data Analyst - CX Analytics (Pro Product)

Ahead

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><p><br>
We&rsquo;re hiring a Technical Product Owner with a strong technical and delivery background to lead one of the USA squads supporting our overall agentic product platform. This role starts with a heavier emphasis on scrum leadership, delivery execution, and technical coordination within a platform team that is still being built out. Over time, we expect the role to expand into deeper Technical Product Owner responsibility as the platform, product model, and external offering mature. Our longer-term direction includes SaaS/PaaS-style productization and enterprise deployment patterns where customers may eventually run the product in their own secure environment with isolated data and integrations, but that is a future direction rather than the immediate operating model.</p>
<p>
The ideal candidate brings strong technical depth and has been close enough to the work to validate the architecture, technical details, and execution required to deliver high-quality stories. They should have a hands-on builder background, be able to work credibly with engineers, and know how to hold a team accountable to delivery outcomes while driving against strategic initiatives. This role requires someone with a solid product mindset who can connect technical execution to business value, priorities, and roadmap direction. Practical AI product experience is ideal, but it is not a deal breaker for someone with the right technical foundation, delivery leadership, and product instincts.</p>
</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div>
<ul><li>Mandatory: Strong external customer-facing SaaS engineering background and prior experience working as a Technical Product Owner (TPO) or closely related delivery/product lead in a SaaS product company, supporting multi-tenant or PaaS-style products sold on subscription to external B2B customers.</li>
<li>Start by leading the USA squad with a heavier emphasis on scrum leadership, delivery execution, sprint rigor, and technical coordination while the platform and offering continue to mature.</li>
<li>Serve as the primary owner for squad-level execution, ensuring stories are well-defined, technically grounded, and aligned to roadmap priorities, customer needs, and business goals.</li>
<li>Bring enough technical depth and hands-on builder experience to validate architecture, technical requirements, acceptance criteria, and the execution details required for high-quality delivery.</li>
<li>Work closely with product leadership, engineers, architects, and design partners to translate strategic priorities into epics, user stories, acceptance criteria, and sequenced sprint goals.</li>
<li>Hold the squad accountable to delivery outcomes, technical integrity, and release readiness in partnership with product and engineering leads.</li>
<li>Act as a primary product counterpart for distributed delivery, collaborating closely with India squad partners and other global engineering stakeholders to keep work aligned across regions.</li>
<li>Communicate product context, business value, customer impact, and success criteria to the team while making clear trade-off decisions on scope, sequencing, and readiness.</li>
<li>Partner with leadership to define and track KPIs, adoption metrics, and outcome measures for the capabilities owned by the USA squad.</li>
<li>Ensure the team understands how external clients may eventually evaluate, buy, implement, and use the product, including implications for onboarding, configuration, integration, supportability, and future productization.</li>
<li>Collaborate directly with business leaders, Customer Success, Sales, and IT stakeholders to refine requirements, validate priorities, and incorporate market and customer feedback into planning.</li>
<li>Lead requirements elaboration, business process detailing, and solution design sessions for features owned by the USA squad.</li>
<li>Support UAT planning, validation, defect resolution, release readiness, and post-release feedback loops for externally released product features.</li>
<li>Help coordinate dependencies across USA and India squads so work can move efficiently without losing product intent, technical quality, or accountability.</li>
<li>Grow over time into deeper Technical Product Owner responsibility as the platform, product model, and external offering mature.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul><li>Mandatory: Strong SaaS engineering background, prior experience as a Technical Product Owner / Product Owner, and prior Scrum Master experience.</li>
<li>Demonstrated experience working closely enough to engineering to validate technical details, challenge weak story definition, and guide execution toward quality outcomes.</li>
<li>Hands-on builder background or equivalent engineering-adjacent execution experience that provides credibility in technical discussions related to architecture, APIs, integrations, data isolation, and non-functional requirements.</li>
<li>Experience leading teams through structured delivery, including sprint planning, backlog refinement, execution follow-through, and delivery accountability.</li>
<li>Certified Scrum Master (CSM) or equivalent is preferred.</li>
<li>8+ years of total experience, with 3+ years leading AI, software, or technically complex product delivery efforts.</li>
<li>Strong understanding of Agile principles and frameworks.</li>
<li>Excellent communication, prioritization, and problem-solving skills.</li>
<li>Practical AI product experience is ideal, especially experience translating AI/ML capabilities into customer-facing features and measurable outcomes, but it is not a deal breaker.</li>
</ul></div><h3 class="jobSectionHeader"><b>Proven Experience:</b></h3><div>
<ul><li>Translating business priorities into sprint goals, user stories, and actionable delivery plans</li>
<li>Backlog refinement and sprint planning collaboration</li>
<li>Cross-functional collaboration with business leaders, IT, domain managers, and customer-facing teams (Sales / Customer Success / Support)</li>
<li>Driving alignment across multiple business areas in support of externally delivered SaaS / PaaS offerings or emerging product models</li>
<li>Coordinating delivery across distributed teams and time zones without losing accountability or momentum</li>
</ul></div><h3 class="jobSectionHeader"><b>Ideal Candidate Profile</b></h3><div>
<ul><li>Strong technical owner who can connect architecture, story quality, and execution details to delivery outcomes</li>
<li>Hands-on builder mindset with the judgment to validate what is required technically, not just manage process around it</li>
<li>Solid product mindset that connects technical execution to business value, priorities, and strategic initiatives</li>
<li>Comfortable leading through delivery accountability and cross-functional coordination, not just backlog administration</li>
<li>Able to make clear trade-off decisions and maintain momentum in ambiguous environments</li>
<li>Motivated by building real products and delivering outcomes with a team</li>
<li>A curious person who enjoys novel problem spaces</li>
<li>Someone who is always learning and brings the right attitude and perspective to lead by example and inspiration inside of a positive and delivery focused team of amazing people</li>
<li>Someone who can demonstrate the ability to use AI to build AI and has experience with Cursor</li>
</ul></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Technical Product Owner

Craftner Inc

<p><b>Project Manager (IT) Senior/ Release Train Engineer Role</b></p><p><b>Location: Atlanta (Onsite)</b></p><p><b>Experience: 10+</b></p><p><b>Preferred: W2 only</b></p><p>JD</p><p>The release train engineer (RTE) coaches and supports an agile &ldquo;team of teams&rdquo; known as an agile release train (ART). The RTE is focused primarily on relentless improvement via Program Increment (PI) planning/execution, measuring delivery and flow of the ART, and tracking the execution of features and capabilities.</p><p>Key Responsibilities</p><p>Supporting Program Increments (PI)</p><ul><li>Plan, organize and facilitate ART ceremonies (e.g. program increment (PI) planning, ART sync, product owner (PO) sync, scrum of scrums, ART system demos, and inspect &amp; adapts). These events help track progress, escalate problems, and resolve dependencies.</li><li>Support PI execution &ndash; significant responsibility for the successful execution of the PI, including tracking execution of the features in the ART Kanban, ensuring the ART meets its definition of done.</li><li>Encourage collaboration between teams, following the SAFe methodology and framework. Contributing to the advancement and improvement of agile practices within the organization.</li></ul><p>Measuring Delivery and Flow</p><ul><li>Ensure ART delivery, maturity, and performance by establishing ART flow measures and dashboards, overseeing development of reports and analysis to track progress towards goals, ex:</li><li>Program Boards</li><li>Delivery Plans</li><li>PI Predictability, Feature/PBI Burndown, Cycle Time and Velocity</li><li>Status Reporting/OKRs</li><li>Govern best practice usage of Azure DevOps (ADO), ensuring data quality and integrity for the ART via ADO queries, audits, and coaching/training of teams.</li></ul><p>Assist in Tracking the Execution of Features and Capabilities</p><ul><li>Facilitate agreement of milestones, cadence of increments and releases for the ART</li><li>Coordination of deployment and release activities for the ART</li><li>Manage and coordinate ART and Solution dependencies</li><li>Work with the business, product, and delivery teams to identify risks or impediments to achieving objectives. </li></ul><p>Skills and Experience</p><ul><li>Understanding of and experience with SAFe.</li><li>Experience with agile frameworks such as Scrum or Kanban.</li><li>Strong interpersonal and communication skills (written, verbal, presentation).</li><li>Experience in supervising or leading teams; demonstrated ability to drive and influence peers.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in coaching and mentoring teams in agile principles and practices.</li><li>Experience in leading and facilitating agile ceremonies.</li><li>Experience fostering team self-organization and continuous improvement.</li><li>Experience with Azure DevOps (preferred)</li><li>Experience using enterprise agile planning tools (e.g. Azure DevOps, Planview Leankit/EnterpriseOne, Atlassian Jira Align, Broadcom Rally, Apptio Targetprocess).</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree (or equivalent years of experience).</li><li>Agile, Scrum, SAFe or project management certifications preferred (e.g. SA, SPC, RTE, CSM, CSP, PMI).</li></ul><p>Background in wealth management or finance industry is preferred</p><p>Job Type: Contract</p><p>Pay: Up to $55.00 per hour</p><p>Work Location: In person</p>

Project Manager (IT) Senior/ Release Train Engineer Role - Only W2

Koch

<div><b>Your Job</b>
<p>The Data Support Analyst Lead will be responsible for assisting users in leveraging the DMET (Data Management, Enablement and Transformation) team products to derive value. This includes providing level 2 to 3 issue support and triage, establishing best practices for product support, and providing leadership to other support analysts on the team. This role ensures product and tools are well documented, and such documents are available to users. This will be a customer-facing role and will be the first point of contact for most customer inquiries.</p><p><b>
Our Team</b>
</p><p>The DMET (Data Management, Enablement and Transformation) team is focused on developing a long-term sustainable capability utilizing data and technology to transform finance. This includes a diverse group with multiple teams focused on data platform technologies, specific data products, and transformation with an emphasis on data security. Our strategy will empower the finance and tax organizations to create superior value while consuming few resources, unlocking analytical capabilities, mitigating risk, and meeting ever-changing regulatory requirements.
</p><p><b>This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an in office presence with flexibility
</b></p><p><b>This role is not eligible for VISA sponsorship</b></p><p><b>
What You Will Do</b></p><p></p><ul><li>
Provide leadership to the support capability across multiple products. Own day-to-day triage and escalation processes, build and maintain reporting and dashboards, define and institutionalize support best practices, and mentor the support analyst team to deliver timely, high-quality customer outcomes.
</li><li>Triage incoming incidents, manage escalations, coordinate cross-functional responses, and ensure SLAs are met.
</li><li>Build, maintain, and automate dashboards and reports for stakeholders.
</li><li>Define and document support best practices: standard operating procedures and knowledge base content. Capture themes for user inquiries and create FAQ documentation.
</li><li>Establish, monitor, and report KPIs to track user patterns and support performance; use data-driven insights to recommend process and training improvements.
</li><li>Act as a product-team member: stay current on enhancements and releases, build domain knowledge, and collaborate with cross product teams.
</li><li>Own end-to-end ticket lifecycle for multiple products-triage and prioritize issues, route to the appropriate teams, deliver timely status updates and customer communications, and maintain well-defined escalation procedures.
</li><li>Drive continuous improvement initiatives to reduce time-to-resolution and volume of repetitive issues.</li></ul><p><b>
Who You Are (Basic Qualifications)</b></p><p></p><ul><li>
Demonstrated customer and technical support experience in a lead or supervisory role
</li><li>Proven experience supporting multiple products concurrently.
</li><li>Proficient with ticketing systems (ServiceNow, Azure DevOps, etc.) and incident management workflows.
</li><li>Strong analytics and reporting skills; experienced in creating dashboards and operational reports that drive decisions.
</li><li>Track record of defining standard operating procedures, and knowledge-base content to improve consistency and enable self-service.
</li><li>Excellent written and verbal communication; experienced interfacing with product, engineering, and customers and leading during high-severity incidents.</li></ul><p><b>
What Will Put You Ahead</b></p><p></p><ul><li>
Experience in data or analytical teams.
</li><li>Experience in tax, accounting, business analytics, or a related domain.
</li><li>Proficiency with data-prep and BI/visualization tools (e.g., Alteryx, Tableau, Sigma Computing, etc.).
</li><li>Hands-on experience with data integrations, APIs, and ETL pipelines; familiarity with enterprise data-warehouse design (dimensions, fact tables, ETL jobs).
</li><li>Practical experience with Agile methodologies (Scrum, Kanban, Release Train).</li></ul><p>
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.</p><p><b>
Hiring Philosophy</b>
</p><p>All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .</p><p><b>
Who We Are</b>
</p><p>Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.
</p><p>At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.</p><p><b>
Our Benefits</b>
</p><p>Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
</p><p>Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</p><p><b>
Equal Opportunities
</b></p><p>Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aqu&iacute; , or tu ).
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Data Support Analyst Lead

Kaiser Permanente

<div><div><b>Job Summary:</b></div><p><b><i>
As a Systems Administrator V specializing in Cerner Lab Integration and Interfaces, this role is critical to ensuring reliable, seamless communication across healthcare systems. The Subject Matter Expert (SME) is expected to have hands-on experience with CareAware Medical Device Interface (MDI), both Traditional and Cloud, as well as Foreign Systems Interface (FSI), including FSI build activities and Open Engine scripting.</i></b></p><p>
The SME will be available during standard business hours to support discussions related to integration strategy, interface design, configuration, and enhancements. This role works closely with business partners, internal teams, and cross-functional stakeholders to gather requirements and translate them into effective, scalable IT solutions.</p><p>
In addition to the responsibilities listed below, this position drives the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing second level escalations as appropriate.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><li>
Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><li>
Collaborates with technical and project team leaders to resolve system problems and application-specific issues.</li><li>
Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>
Escalates unresolved or critical issues, risks or problems to system engineers and management.</li><li>
Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>
Plans and performs complex system configuration.</li><li>
Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.</li><li>
Plans the maintenance, modification, and documentation of applications.</li><li>
Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>
Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.</li><li>
Provides complex application-oriented administration and technical support for production and non-production environments.</li><li>
Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.</li><li>
Develops guidelines to prevent and/or resolve recurring problems.</li><li>
Recommends and executes complex performance tuning and optimization activities.</li><li>
Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes.</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><br>
<li>Minimum five (5) years experience in end-to-end application/infrastructure production support.</li><br>
<li>
Minimum two (2) years in a leadership role working with IT or operational teams.</li><br>
<li>
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li></ul><div><br>
<b>Additional Requirements:</b></div><div><b><br>
Preferred Qualifications:</b></div><ul><li>
Five (5) years experience in the administration and custom configuration of large off-the-shelf applications or software packages.</li><li>
Five (5) years system administration experience.</li></ul><br>
PrimaryLocation : Georgia,Atlanta,Regional Office - 9 Piedmont<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-IT-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Information Technology<br>
Department : KPIT ADMIN - ARS CD LIS SVCS - 9601<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Systems Administrator V, Applications - (CPI) Cerner Pathnet Integration

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