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sr. customer success technical advisor

sr customer success technical advisor

Trend Micro Inc.

<div><p>Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.</p><p>
Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.</p><p>
The Trend Vision One&trade; enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.</p><p><br>
Proactive security starts here. TrendMicro.com</p><p></p><p><b>
Location:</b> The ideal candidate will be located in Las Colinas, Texas or Remote.</p><p></p><div><div><div><div><div><div><div><div><div><p><b>
Position Summary:</b>
</p><p>The <b>Senior Customer Success Technical Advisor</b> is a strategic, technically skilled post-sales expert responsible for driving deep adoption, credit consumption, and continuous value realization across the customer&rsquo;s licensed capabilities.
</p><p></p><p>Customer Success Technical Advisors partner closely with customers to accelerate their maturity across Trend Micro&rsquo;s Vision One platform, helping them adopt the right capabilities, operationalize best practices, and achieve measurable security outcomes. They act as the customer&rsquo;s technical guide throughout the lifecycle, removing friction, aligning platform capabilities to business goals, and ensuring investments translate into real, ongoing value.
</p><p></p><p>This role works with a smaller group of assigned customers, enabling highly consultative, outcome-oriented engagements that elevate customer satisfaction, retention, and expansion.
</p><p></p><p><b>Responsibilities:</b>
</p><p><b>Customer Value and Adoption Leadership</b></p><ul><li><p>
Drive adoption of the customer&rsquo;s licensed Vision One capabilities and ensure customers fully utilize what they have purchased.
</p></li><li><p>Develop and execute capability-specific adoption plans that move customers up the maturity curve.
</p></li><li><p>Analyze customer usage and consumption telemetry to identify adoption gaps, blockers, and high-impact opportunities.
</p></li><li><p>Translate platform capabilities into customer-specific use cases and outcomes.
</p></li><li><p>Guide customers through the &ldquo;Activate, Adopt, Integrate, Realize Value&rdquo; journey.
</p></li></ul><p></p><p><b>Strategic Customer Guidance</b></p><ul><li><p>
Serve as a trusted technical advisor and help customers align platform capabilities with operational and security goals.
</p></li><li><p>Lead regular adoption reviews, value discussions, and roadmap conversations.
</p></li><li><p>Deliver proactive recommendations based on configuration posture, exposure findings, and usage patterns.
</p></li><li><p>Help customers operationalize Vision One capabilities within their environment and workflows.
</p></li></ul><p></p><p><b>Optimizing the Customer Experience</b></p><ul><li><p>
Partner with Customer Success Engineers and Engineering to eliminate blockers and ensure a smooth product experience.
</p></li><li><p>Monitor customer health indicators and proactively address risks that may affect adoption or retention.
</p></li><li><p>Guide customers on best practices for configuration, integration, and execution of platform features.
</p></li></ul><p></p><p><b>Cross-Functional Collaboration</b></p><ul><li><p>
Work closely with Solution Engineers to help customers explore additional outcomes and prepare for advanced use cases.
</p></li><li><p>Collaborate with Solution Architects to support customers pursuing high-complexity or cross-domain adoption.
</p></li><li><p>Partner with Account Managers to identify expansion opportunities based on delivered value and emerging customer needs.
</p></li><li><p>Serve as the voice of the customer to Product, Engineering, and other Customer Success teams.
</p></li></ul><p></p><p><b>Customer Lifecycle Engagement</b></p><ul><li><p>
Lead onboarding activities to ensure customers achieve fast time-to-value.
</p></li><li><p>Conduct regular value realization sessions, capability reviews, and adoption workshops.
</p></li><li><p>Maintain clean and accurate documentation on customer progress, risks, and next steps.
</p></li><li><p>Support renewal and retention motions through demonstrated customer outcomes.
</p></li></ul><p></p><p><b>Qualifications:</b>
</p><p><b>Our Ideal Candidate...</b></p><p><b>
You Are</b></p><ul><li><p>
Customer-centric with a strong ability to build trust and drive technical conversations.
</p></li><li><p>Proactive, analytical, and outcome-focused, always looking for ways to maximize customer value.
</p></li><li><p>A natural collaborator who thrives in cross-functional environments.
</p></li><li><p>Comfortable engaging both technical and business stakeholders, including executives.
</p></li><li><p>Able to translate technical concepts into customer-aligned business value.
</p></li></ul><p></p><p><b>You Have</b></p><ul><li><p>
Five or more years of technical experience in Customer Success, Technical Account Management, post-sales engineering, or cybersecurity consulting.
</p></li><li><p>Strong foundational knowledge in security operations, endpoint and cloud security, identity, networking, or related cybersecurity domains.
</p></li><li><p>The ability to interpret usage data and translate insights into actionable adoption plans.
</p></li><li><p>Hands-on experience with SaaS security tools or cybersecurity platforms.
</p></li><li><p>Strong problem-solving skills with the ability to untangle complex technical and operational challenges.
</p></li><li><p>Excellent communication, presentation, and relationship-building skills.
</p></li><li><p>Industry certifications such as Security+, CISSP, AWS or Azure, or Kubernetes are a plus.
</p></li><li><p>Experience in a fast-paced, customer-facing technical environment.</p></li></ul><p><br>
</p><p><b>Why This Role Matters:</b></p><ul><li><p>
The Customer Success Technical Advisor is a core pillar of our customer experience. This role ensures customers adopt the right capabilities, operationalize them effectively, achieve measurable security outcomes, and realize continuous, compounding value from their investment.
</p></li><li><p>This role directly influences customer satisfaction, credit consumption, GRR, NRR, and long-term partnership success.
</p></li></ul><p></p><p><b>What We Offer You:</b>
</p><p>You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:
</p><ul><li><p>Comprehensive health benefits and paid time off package
</p></li><li><p>Pre-partum, maternity, parental, medical leave and adoption assistance
</p></li><li><p>Mental Health Wellness Program &amp; Annual Wellness Incentive
</p></li><li><p>401(k) with company match
</p></li><li><p>Pet Insurance
</p></li><li><p>Collaborative and innovative culture
</p></li></ul><p></p><p>We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you&rsquo;re excited about this role and believe you can contribute and grow with us, we encourage you to apply.
</p><p></p><p><b><i>Be Passionate. Be Innovative. Be a Trender.</i></b><b>
</b></p><p></p><p><b>This position does not offer sponsorship for work permit applications or renewals, either now or in the future. </b>Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).</p><p><br>
</p><p>#LI-VC1</p></div></div></div></div></div></div></div></div></div><p></p><div><div><p>
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.</p></div></div></div>

Sr. Customer Success Technical Advisor

TEEMA

<div><p><b>Job Summary</b></p><p>
Business Intelligence Analyst Senior</p><p>
TeemaGroup</p><p>
Full-time, Contract</p><p>
In-Office | Irving, TX, United States</p><p><b><br>
Senior Business Intelligence Analyst</b></p><p><b>
Onsite | Irving, TX</b></p><p>
Why This Role Matters</p><p>
As a <b>Senior Business Intelligence Analyst</b>, you will play a critical role in shaping how leaders understand and act on data across the organization.</p><p>
This is a hands-on, senior-level position for someone who enjoys building clean, scalable data models, translating complexity into clarity, and partnering closely with both technical teams and business stakeholders.</p><h3 class="jobSectionHeader"><b>
What You Will Do</b></h3><p><b>
Design &amp; Build Trusted Data Models</b></p><ul><li><p>
Design and implement high-performance data models using <b>star and snowflake schemas</b></p></li><li><p>
Create well-structured relationships, hierarchies, and calculated measures</p></li><li><p>
Ensure models are scalable, maintainable, and aligned with enterprise standards</p></li></ul><p><b>
Develop Impactful Power BI Solutions</b></p><ul><li><p>
Build intuitive, interactive dashboards and reports that answer real business questions</p></li><li><p>
Use <b>DAX</b> and <b>Power Query (M)</b> for advanced calculations and transformations</p></li><li><p>
Implement <b>row-level security (RLS)</b> and support workspace governance</p></li></ul><p><b>
Own the Power BI Architecture</b></p><ul><li><p>
Work across Power BI service layers, gateways, and premium capacities</p></li><li><p>
Integrate Power BI with <b>Azure Data Factory, SQL Server, and enterprise data sources</b></p></li><li><p>
Ensure compliance with data governance, security, and privacy standards</p></li></ul><p><b>
Optimize Performance at Scale</b></p><ul><li><p>
Monitor and improve report performance and dataset refresh strategies</p></li><li><p>
Apply best practices for <b>incremental refresh</b>, query folding, and large datasets</p></li></ul><p><b>
Collaborate and Lead</b></p><ul><li><p>
Partner closely with data engineers, analysts, and business leaders</p></li><li><p>
Provide guidance on Power BI adoption, workspace design, and governance frameworks</p></li><li><p>
Serve as a trusted advisor for BI best practices and standards</p></li></ul><h3 class="jobSectionHeader"><b>
What We Are Looking For</b></h3><p><b>
Education</b></p><ul><li><p>
Bachelor&rsquo;s degree strongly preferred</p></li><li><p>
Candidates without a Bachelor&rsquo;s degree must have <b>4+ years of relevant clinical or technical application experience</b> in lieu of a degree</p></li></ul><p><b>
Technical Expertise</b></p><ul><li><p>
Advanced experience with <b>Power BI Desktop and Power BI Service</b></p></li><li><p>
Strong command of <b>DAX, Power Query, and data modeling principles</b></p></li><li><p>
Experience with Power BI architecture, including gateways, deployment pipelines, and capacity planning</p></li></ul><p><b>
Data &amp; Analytics Background</b></p><ul><li><p>
Experience with <b>ETL processes, SQL, and data warehousing concepts</b></p></li><li><p>
Solid understanding of data governance, security, and best practices</p></li></ul><p></p>
#Workwolf</div>

Business Intelligence Analyst Senior

Michaels

<div>Support Center - Irving<br>
<br>
The Sr Accountant - Financial Reporting is critical in supporting the Company's financial reporting and technical accounting functions. Reporting to the Manager - Financial Reporting, this position is responsible for preparing financial statements, supporting schedules, analysis, and disclosures, ensuring consistency across all financial reporting documents. This role plays a pivotal part in financial close cycles, audit readiness, and regulatory filings. This role requires cross-functional collaboration between accounting, finance, and operations departments as well as Internal and External Audit to ensure completeness, accuracy, and compliance within a high-performance accounting function.<br>
<br>
<b>Major Activities</b><ul><li>
Assist with the preparation of financial statements in accordance with U.S. GAAP and SEC requirements (10-Q, 10-K, S-1) and tie out, including the accumulation of supporting documentation, ensuring completeness and accuracy</li><li>
Tie out presentations and materials prepared by Investor Relations for completeness and accuracy</li><li>
Support IPO readiness activities (as applicable), including drafting S-1 filings, audit coordination, and control enhancements</li><li>
Work with external auditors to ensure efficient audits and timely filings</li><li>
Develop and maintain internal reporting packages for PE sponsors and executive leadership</li><li>
Assist with researching, documenting, and implementing conclusions regarding technical accounting treatment for non-routine transactions, new accounting pronouncements, and the update of internal accounting policies</li><li>
Assist in the preparation of annual and quarterly disclosure checklists</li><li>
Evaluate and enhance accounting processes for efficiency and compliance</li><li>
Contribute to the fulfillment of the business partnership role for Financial Reporting, with a focus on process improvement, providing support to the management team and cross-functional and cross-divisional business partners</li><li>
Identify opportunities for automation and process improvements in reporting workflows, and support the implementation of solutions</li><li>
Assist in maintaining reporting checklists, calendars, and documentation to ensure compliance with deadlines</li></ul><b>
Other duties as assigned</b><br>
<br>
<b>Minimum Education</b><ul><li>
Bachelor's Degree in Accounting, or equivalent experience</li></ul><b>
Minimum Special Certifications or technical skills</b><ul><li>
CPA or CPA candidate (CPA preferred)</li><li>
Clear and demonstrated understanding of US-GAAP and SEC reporting with the ability to apply knowledge</li><li>
Proficiency in MS Office</li></ul><b>
Minimum Type of experience the job requires</b><ul><li>
3+ years of accounting experience</li></ul><b>
Preferred Education</b><ul><li>
Master of Accountancy
</li></ul><b>Preferred Special Certifications or technical skills</b><ul><li>
Experience at a large international accounting firm (Big 4 strongly preferred)</li></ul><b>
Preferred Type of experience the job requires</b><ul><li>
Experience with retail</li></ul><b>
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
</b><br>
<br>
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com &quot;and&quot; Michaels.ca .&quot;The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit&quot; www.michaels.com .
<br>
<br>
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com .
<br>
<br>
<b>Michaels is an Equal Opportunity Employer. We are here for all Team Members and all </b><b>customers</b> <b>to create, innovate and be better together.
</b><br>
<br>
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).</div>

Sr Accountant - Financial Reporting

McKesson

<div><div><div><h2 class="jobSectionHeader"><b>Success Profile</b></h2>
<p>What makes a successful Sr. Associate Implementation Analyst? Here are the top traits.</p>
<div></div><div><ul><div>Conceptual</div>
<div></div><div>Proactive</div>
<div></div><div>Problem-Solver</div>
<div></div><div>Strategic</div>
<div></div><div>Technologically Savvy</div>
<div></div><div>Visual Thinker</div>
</ul></div></div></div><div></div>
<div><h2 class="jobSectionHeader"><div><b>Culture</b></div></h2>
<div></div><div><div><div><div><div><div><div>Accomplish</div>
<p>Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.</p>
</div></div></div><div></div><div><div><div><div>Innovate</div>
<p>Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.</p>
</div></div></div><div></div><div><div><div><div>Grow</div>
<p>Join a supportive environment where you can advance your career and develop both personally and professionally.</p><br>
</div></div></div></div></div></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div></div><ul><div><h3 class="jobSectionHeader"><b>Coverage you can rely on</b></h3>
<ul><li>Medical, Dental, and Vision</li><li>
Health Spending Accounts</li><li>
Flexible Spending Accounts</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Benefits that go beyond your base pay</b></h3>
<ul><li>401(k) (U.S.)</li><li>
Pension (Canada)</li><li>
Employee Stock Purchase Plan</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Support for total well-being</b></h3>
<ul><li>Mental Health Programs</li><li>
Flexible Schedules</li><li>
Paid Time Off</li><li>
Wellness Program</li><li>
Education Reimbursement</li><li>
Volunteer Opportunities</li><li>
Flexible Work Environment</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>A culture powered by belonging</b></h3>
<div>By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare&mdash;connecting the right talent to the right roles to solve our most critical challenges.</div><br>
</div></ul></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Responsibility</b></h2>
<div><p>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.</p><p>
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.</p><p><b>
About the Role (Job Summary)</b></p><p>
Macro Helix helps hospitals and health systems improve the operational and financial performance of their pharmacy services. Our technology‑enabled solutions support clients in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state 340B regulations.</p><p>
The Senior Associate Implementation Analyst is a client‑facing role responsible for implementing and training customers on Macro Helix 340B solutions, including 340B Architect. This role partners closely with health systems, contract pharmacies, internal teams, wholesalers, and suppliers to deliver high‑quality, compliant, and sustainable implementations. The Senior Associate focuses on <b>smaller, less complex customer implementations</b>, playing a critical role in delivering timely go‑lives that generate measurable customer savings and revenue impact.</p><p><b>
What You&rsquo;ll Do (Responsibilities)</b></p><ul><li>
Lead customer implementations for assigned Macro Helix 340B products, supporting two to three concurrent product implementations per customer.</li><li>
Develop, present, and manage implementation project plans in partnership with customers and internal stakeholders.</li><li>
Analyze customer business and technical requirements and recommend appropriate system configurations.</li><li>
Configure and customize 340B software settings to align with customer workflows, regulatory requirements, and pharmacy operations.</li><li>
Serve as a subject‑matter resource on 340B program rules, implementation processes, and application functionality.</li><li>
Coordinate across internal teams, wholesalers, and suppliers to ensure successful data setup, testing, and go‑live readiness.</li><li>
Act as the primary point of contact for customer communication during implementation, proactively identifying and resolving issues.</li><li>
Provide end‑user training, respond to application questions, and develop training materials and reference guides.</li><li>
Support feasibility and profitability assessments related to implementation decisions.</li><li>
Contribute to a positive customer experience through clear communication, strong organization, and solution‑oriented problem solving.</li><li>
Participate on implementation teams for more complex customers where a senior Implementation Specialist is the lead.</li></ul><p><b>
Basic Requirements</b></p><ul><li>
Degree or equivalent and typically requires 2+ years of relevant experience.</li><li>
Bachelor&rsquo;s degree or equivalent combination of education and experience.</li><li><b>
2+ years</b> of experience in business analysis, systems implementation, project coordination, or technology‑enabled customer solutions.</li><li>
Experience gathering requirements and translating them into system configurations or technical documentation.</li><li>
Demonstrated experience supporting <b>customer‑facing implementations</b> in a technology or SaaS environment.</li><li>
Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).</li><li>
Strong communication, organizational, and problem‑solving skills.</li></ul><p><b>
Preferred Skills / Experience</b></p><ul><li>
Working knowledge of <b>340B program rules and compliance</b>.</li><li>
Experience supporting healthcare, pharmacy, or regulated environments.</li><li>
Experience with Salesforce or similar CRM platforms.</li><li>
Familiarity with project management methodologies or implementation frameworks.</li><li>
Pharmacy Technician license.</li><li>
Experience delivering software training or customer education.</li><li>
Ability to manage multiple projects simultaneously with minimal supervision.</li></ul><p><b>
Travel, In‑Office, and Physical Requirements</b></p><ul><li>
Ability to travel <b>up to 10%</b> of the time.</li><li>
Hybrid or remote work environment depending on business needs.</li><li>
Standard office work, including prolonged computer usage.</li></ul><p>
This position offers the possibility of a hybrid work arrangement based on recent updates to our in-office/work‑from‑home model. If located in DFW area, the selected candidate may be expected to work on‑site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated according to team needs and business priorities.</p><p><i>
McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.</i></p><p><i>
Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future.</i></p><p><i>
If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position</i></p><div>
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,<div>
(opens in new window)</div></div><p><b>
Our Base Pay Range for this position</b></p>
$29.91 - $49.85<p>
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:<br>
<br>
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.</p><p><br>
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.</p><div>
McKesson job postings are posted on our career site: careers.mckesson.com<div>
(opens in new window)</div>
.</div><p><b>
McKesson is an Equal Opportunity Employer</b></p><div>
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity<div>
(opens in new window)</div>
 page.</div><div>
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com<div>
(opens in new window)</div>
 or (Canada) Accessibility@mckesson.ca<div>
(opens in new window)</div>
. Resumes or CVs submitted to this email box will not be accepted.</div><p><b>
Join us at McKesson!</b></p></div></div></div></div><div></div>

Sr. Associate Implementation Analyst

<div><div><div><h2 class="jobSectionHeader"><b>Success Profile</b></h2>
<p>What makes a successful Sr Manager - Technical Program Management? Here are the top traits.</p>
<div></div><div><ul><div>Conceptual</div>
<div></div><div>Proactive</div>
<div></div><div>Problem-Solver</div>
<div></div><div>Strategic</div>
<div></div><div>Technologically Savvy</div>
<div></div><div>Visual Thinker</div>
</ul></div></div></div><div></div>
<div><h2 class="jobSectionHeader"><div><b>Culture</b></div></h2>
<div></div><div><div><div><div><div><div><div>Accomplish</div>
<p>Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.</p>
</div></div></div><div></div><div><div><div><div>Innovate</div>
<p>Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.</p>
</div></div></div><div></div><div><div><div><div>Grow</div>
<p>Join a supportive environment where you can advance your career and develop both personally and professionally.</p><br>
</div></div></div></div></div></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div></div><ul><div><h3 class="jobSectionHeader"><b>Coverage you can rely on</b></h3>
<ul><li>Medical, Dental, and Vision</li><li>
Health Spending Accounts</li><li>
Flexible Spending Accounts</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Benefits that go beyond your base pay</b></h3>
<ul><li>401(k) (U.S.)</li><li>
Pension (Canada)</li><li>
Employee Stock Purchase Plan</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Support for total well-being</b></h3>
<ul><li>Mental Health Programs</li><li>
Flexible Schedules</li><li>
Paid Time Off</li><li>
Wellness Program</li><li>
Education Reimbursement</li><li>
Volunteer Opportunities</li><li>
Flexible Work Environment</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>A culture powered by belonging</b></h3>
<div>By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare&mdash;connecting the right talent to the right roles to solve our most critical challenges.</div><br>
</div></ul></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Responsibility</b></h2>
<div><p>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.</p><p>
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.</p><h2 class="jobSectionHeader"><b>
Join the Fight Against Cancer</b></h2><p>
Ontada is a leading oncology real world data and evidence, clinical education, and provider technology organization dedicated to transforming the fight against cancer. As part of McKesson Corporation, we support innovation for life sciences companies, empower community oncology providers, and advance patient care. Together with our partners, we improve outcomes for patients.</p><p></p><h2 class="jobSectionHeader"><b>
Role Overview</b></h2><p>
The Sr Manager - Technical Program Management is a People Leader role accountable for delivery outcomes through others across multiple teams, releases, or value streams within Ontada&rsquo;s Technology Solutions portfolio.</p><p>
Reporting to senior technology leadership, the Program Manager Leader will lead complex, high-impact technology initiatives across the organization. This role bridges business stakeholders, engineering groups and other technical, QA group to ensure projects are aligned with strategic objectives, well scoped, and delivered on time.</p><p>
Program Manager Leader will manage the end-to-end project lifecycle including intake of requests, requirement gathering, prioritization, roadmap development, milestone tracking and status communication to leadership. This role involves collaboration with Product, Engineering teams along with cross-functional stakeholder groups, managing their expectations, and driving the strategic initiatives to enhance our EMR solutions and provider product portfolio. The role primarily interfaces with internal customers (e.g., Product, Operations, Clinical, and Business leaders) and, as needed, external customers/partners and vendors to align on requirements, delivery expectations, and readiness for release.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p>
Program Leadership and Delivery Ownership</p><ul><li><p>
Define and own the end-to-end delivery of the initiatives, translating business objectives into actionable program(s).</p></li><li><p>
Lead and manage the full project lifecycle for multiple concurrent, complex programs, including planning, execution, monitoring and closing, utilizing established project management methodologies (e.g Safe, Agile).</p></li><li><p>
Define Project scope, goals, deliverables, and resource requirements in collaboration with stakeholders and senior leadership.</p></li><li><p>
Develop comprehensive project plans (using Smartsheet, Jira plan, etc ), including detailed schedules, budgets, risk management strategies, and communication plans.</p></li><li><p>
Lead integrated planning across product, engineering, UX, QA, and release management.</p></li><li><p>
Proactively manage delivery risks, constraints, and dependencies; provide transparent milestone tracking and reporting.</p></li><li><p>
Maintain accurate PlainView (PV) update for the project team with the corresponding project and product attributes.</p></li><li><p>
Ensure weekly time-tracking is reported by the team; facilitate review of the time tracking reports with the Leadership Team frequently.</p></li></ul><p>
People Leadership &amp; Coaching</p><ul><li><p>
Directly manage IT Project Managers, including goal setting, coaching, feedback, and performance management</p></li><li><p>
Set clear expectations for role maturity, scope ownership, and delivery excellence.</p></li><li><p>
Mentor Project Managers and assess readiness for expanded scope or promotion.</p></li><li><p>
Build a culture of accountability, collaboration, and continuous improvement across the delivery organization.</p></li></ul><p>
Stakeholder Management</p><ul><li><p>
Facilitate effective communication and collaboration among the project team, internal customers/stakeholders (e.g., Product, Operations, Clinical, and Business leaders), and external partners/vendors as applicable.</p></li><li><p>
Serve as a liaison between Product Owners, Development Teams, and external stakeholders to maintain alignment on priorities and objectives.</p></li><li><p>
Provide executive level communication on delivery status, risks, dependencies, and mitigation strategies.</p></li><li><p>
Facilitate governance forums, milestone reviews, and executive checkpoints.</p></li></ul><p>
Risk, Governance, and Compliance</p><ul><li><p>
Proactively identify, track and mitigate project risks and issues, escalating to senior leadership as appropriate.</p></li><li><p>
Proactively manage cross team dependencies and project deliverables as per overall timelines.</p></li><li><p>
Monitor project progress, performance, and financial metrics, preparing and presenting regular status reports to key stakeholders.</p></li><li><p>
Manage changes to project scope, schedule, and costs using appropriate verification/validations criteria.</p></li><li><p>
Ensure project adhere to organizational standards, policies and regulatory (e.g HIPAA, FDA, ISO).</p></li><li><p>
Ensure required delivery evidence and artifacts are created by the team to support audits and regulatory requirements.</p></li></ul><p>
Quality, Testing, and Production Readiness</p><ul><li><p>
Coordinate overall testing readiness and execution in partnership with QA, including UAT, regression, integration, and performance testing.</p></li><li><p>
Ensure all testing requirements (including NFRs) are defined, tracked, and aligned with exit criteria.</p></li><li><p>
Ensure timely creation, review, and approval of testing artifacts (e.g., test strategy, test plans).</p></li><li><p>
Coordinate integration testing readiness, including external vendors and system dependencies.</p></li><li><p>
Drive effective defect management, including prioritization, closure, and root cause analysis.</p></li></ul><p>
Metrics, Continuous Improvement and Coaching</p><ul><li><p>
Define, monitor, and act on delivery KPIs, metrics, and dashboards.</p></li><li><p>
Conduct post-project reviews and lesson learned sessions to identify areas for continuous improvement.</p></li><li><p>
Mentor and provide guidance to project managers.</p></li><li><p>
Contribute to the development and refinement of project management (Agile PMO) best practices and tools with in the organization.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Minimum Requirement</b></h2><p>
Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.</p><p><b>
Critical Skills</b></p><ul><li><p>
9+ years of progressive experience in IT project management with at least 3 years managing complex projects within large organization, preferably in healthcare, industry.</p></li><li><p>
1+ years of supervisory and people leadership experience managing Technical Program Managers, Delivery Leads, etc.</p></li><li><p>
Proven ownership of delivery outcomes across multiple teams, programs, or value streams.</p></li><li><p>
Strong coaching, talent development, and performance management capabilities.</p></li><li><p>
Demonstrated ability to influence Directors, VPs, and senior leaders through data and insight.</p></li><li><p>
Proficiency with project management software ( e.g. Jira, Jira Plans, Smartsheet. Plan View)</p></li><li><p>
Strong understanding of project management methodologies (Agile, waterfall, hybrid).</p></li><li><p>
Experience with risk management, budget management and resource allocation/time tracking.</p></li><li><p>
Familiarity with change management principles.</p></li><li><p>
Excellent leadership, communication (written and verbal), and interpersonal skills.</p></li><li><p>
Strong analytical and problem-solving abilities.</p></li><li><p>
Strong executive communication skills, with experience engaging Directors, VPs, and senior leaders.</p></li><li><p>
Expert level experience managing scope, timelines, and delivery commitments.</p></li><li><p>
Solid understanding of technical architecture and product roadmaps to effectively support engineering teams.</p></li><li><p>
Strong organizational, time management, and prioritization skills.</p></li><li><p>
PMP certification is strongly preferred. Agile certifications ( e.g. CSM, SAFe ) are a plus.</p></li></ul><p><i>
McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role.</i></p><p><i>
Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future.</i></p><p><i>
If you will require McKesson</i><i>to provide immigration support or sponsorship now or in the future, you should not apply for this position</i></p><div>
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,<div>
(opens in new window)</div></div><p><b>
Our Base Pay Range for this position</b></p>
$121,300 - $202,100<p>
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:<br>
<br>
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.</p><p><br>
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.</p><div>
McKesson job postings are posted on our career site: careers.mckesson.com<div>
(opens in new window)</div>
.</div><p><b>
McKesson is an Equal Opportunity Employer</b></p><div>
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity<div>
(opens in new window)</div>
 page.</div><div>
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com<div>
(opens in new window)</div>
 or (Canada) Accessibility@mckesson.ca<div>
(opens in new window)</div>
. Resumes or CVs submitted to this email box will not be accepted.</div><p><b>
Join us at McKesson!</b></p></div></div></div></div><div></div>

Sr Manager - Technical Program Management

<div><div><div><h2 class="jobSectionHeader"><b>Success Profile</b></h2>
<p>What makes a successful Lead Technical Product Manager &ndash; Finance AI? Here are the top traits.</p>
<div></div><div><ul><div>Conceptual</div>
<div></div><div>Proactive</div>
<div></div><div>Problem-Solver</div>
<div></div><div>Strategic</div>
<div></div><div>Technologically Savvy</div>
<div></div><div>Visual Thinker</div>
</ul></div></div></div><div></div>
<div><h2 class="jobSectionHeader"><div><b>Culture</b></div></h2>
<div></div><div><div><div><div><div><div><div>Accomplish</div>
<p>Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.</p>
</div></div></div><div></div><div><div><div><div>Innovate</div>
<p>Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.</p>
</div></div></div><div></div><div><div><div><div>Grow</div>
<p>Join a supportive environment where you can advance your career and develop both personally and professionally.</p><br>
</div></div></div></div></div></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div></div><ul><div><h3 class="jobSectionHeader"><b>Coverage you can rely on</b></h3>
<ul><li>Medical, Dental, and Vision</li><li>
Health Spending Accounts</li><li>
Flexible Spending Accounts</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Benefits that go beyond your base pay</b></h3>
<ul><li>401(k) (U.S.)</li><li>
Pension (Canada)</li><li>
Employee Stock Purchase Plan</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>Support for total well-being</b></h3>
<ul><li>Mental Health Programs</li><li>
Flexible Schedules</li><li>
Paid Time Off</li><li>
Wellness Program</li><li>
Education Reimbursement</li><li>
Volunteer Opportunities</li><li>
Flexible Work Environment</li></ul>
</div><div></div><div><h3 class="jobSectionHeader"><b>A culture powered by belonging</b></h3>
<div>By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare&mdash;connecting the right talent to the right roles to solve our most critical challenges.</div><br>
</div></ul></div></div><div></div>
<div><div><h2 class="jobSectionHeader"><b>Responsibility</b></h2>
<div><p>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.</p><p>
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.</p><p>
The Lead Technical Product Manager (TPM) for AI for Oncology &amp; Multispecialty (O&amp;M) Finance will drive the strategy, development, and execution of AI‑powered products that enhance operational efficiency, financial accuracy, and decision intelligence across O&amp;M Finance. This role blends product strategy, technical depth, agile leadership, and cross‑functional influence &mdash; operating at the intersection of Finance, Advanced Analytics, Engineering, and Finance Operations. This TPM will shape the roadmap for AI‑enabled finance capabilities, translate business needs into high‑impact product features, and guide teams to deliver scalable digital solutions that improve top‑line and bottom‑line outcomes. The role demands deep technical acumen in data science and AI/ML, strong critical thinking skills, and the ability to influence cross-functional teams without direct authority.</p><p><b>
Key Responsibilities</b>:</p><p><b>
Product Ownership &amp; Execution</b></p><ul><li><p>
Own and evolve the AI for O&amp;M Finance product roadmap, ensuring alignment with business strategy and measurable financial outcomes.</p></li><li><p>
Convert ambiguous business problems into well‑defined project charters, success metrics, user stories, and technical requirements.</p></li><li><p>
Lead ideation, discovery, and continuous improvement workshops to surface new automation and AI opportunities.</p></li><li><p>
Own and drive AI initiatives ensuring each use case has clear scope boundaries, defined value hypotheses, delivery readiness criteria and post-deployment success metrics</p></li><li><p>
Lead prioritization decisions across competing initiatives by balancing business value, feasibility, effort, and risk.</p></li><li><p>
Define and evolve the technical implementation roadmap in partnership with data science and engineering</p></li></ul><p><b>
Technical Collaboration</b></p><ul><li><p>
Work closely with analytics and engineering teams to ensure feasibility, scalability, and alignment with architectural standards.</p></li><li><p>
Participate in sprint planning, standups, and retrospectives to promote on-time delivery.</p></li><li><p>
Maintain sufficient technical depth across AI/ML concepts, data pipelines, APIs, and cloud platforms to guide solution design.</p></li></ul><p><b>
Stakeholder Engagement</b></p><ul><li><p>
Builds strong, trust-based relationships with stakeholders, including business units, data, advanced analytics, engineering, and executive leadership, to ensure alignment on product goals and priorities.</p></li><li><p>
Regularly uses immediate customer feedback loops, incorporating customer &amp; user feedback into the prioritization of current product feature expansion, and new product development.</p></li><li><p>
Support customer discovery and usability testing to inform product decisions.</p></li></ul><p><b>
Project and Financial Management</b></p><ul><li><p>
Own financials for the program, including budget adherence and ROI analysis.</p></li><li><p>
Monitor project KPIs, risks, and resource allocation; report progress to leadership.</p></li></ul><p><b>
Communication and Documentation</b></p><ul><li><p>
Communicate progress, risks, and dependencies to cross-functional teams and executive audiences.</p></li><li><p>
Develop and socialize product roadmaps, decision logs, and technical rationale to ensure transparency and alignment across teams.</p></li><li><p>
Create and maintain product documentation, including technical specs, release notes, and user guides.</p></li></ul><p>
Minimum Requirement<b>:</b></p><ul><li><p>
Degree or equivalent and typically requires 10+ years of relevant experience</p></li></ul><p>
Critical Experience/Skills<b>:</b></p><ul><li><p>
10+ years of professional experience in progressively advancing technical product management roles preferably focused on data, analytics and AI.</p></li><li><p>
Demonstrated understanding of product technical product lifecycle management, agile methodologies, and digital transformation.</p></li><li><p>
Solid understanding of modern digital architectures, AL/ML Product development lifecycles, APIs, cloud platforms, data ecosystems, and software development practices.</p></li><li><p>
Proven experience working with and influencing highly matrixed teams.</p></li><li><p>
Proven ability to build financial business cases and justify product investments.</p></li><li><p>
Excellent communication, leadership, and stakeholder management skills.</p></li></ul><p>
Additional Experience/Skills<b>:</b></p><ul><li><p>
Hands-on experience in health care industry (especially oncology) and/or regulated environment is a plus.</p></li><li><p>
Experience with financial modeling</p></li><li><p>
Optional but advantageous: oncology or healthcare revenue cycle management.</p></li><li><p>
The following (or similar) certifications are optional but advantageous: Certified Product Manager (CPM); Scrum Master, SAFe, etc.</p></li><li><p>
Bachelor&rsquo;s or Master&rsquo;s degree (in Computer Science, Information Systems, MBA in Finance or related field preferred).</p></li></ul><div>
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,<div>
(opens in new window)</div></div><p><b>
Our Base Pay Range for this position</b></p>
$136,300 - $227,100<p>
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:<br>
<br>
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.</p><p><br>
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.</p><div>
McKesson job postings are posted on our career site: careers.mckesson.com<div>
(opens in new window)</div>
.</div><p><b>
McKesson is an Equal Opportunity Employer</b></p><div>
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity<div>
(opens in new window)</div>
 page.</div><div>
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com<div>
(opens in new window)</div>
 or (Canada) Accessibility@mckesson.ca<div>
(opens in new window)</div>
. Resumes or CVs submitted to this email box will not be accepted.</div><p><b>
Join us at McKesson!</b></p></div></div></div></div><div></div>

Lead Technical Product Manager – Finance AI

T-Mobile

<div><p>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That&rsquo;s how we&rsquo;re UNSTOPPABLE for our employees!</p><p></p>
Job Overview<br>
The Expert, Enterprise Business Care will serve as a vital member of the business customer support team, responsible for supporting the day-to-day needs of our business customers, as well as maintaining strong relations with cross-functional teams to drive solutions and sales. As part of this team, experts will maintain a focus on delivering customer solutions, increasing loyalty within their communities assigned customer base and servicing the accounts in accordance with any contractual obligations. Performs a wide array of both offline and inbound job responsibilities, driven by the needs of their communities customer base and sales team. These responsibilities include, but are not limited to: providing operational, administrative and ordering support to their sales team, responding to customer inquiries, resolving customer escalations, actively participating in customer conference calls, supporting the account billing and reporting needs and adapting to the individual needs of their communities assigned customer base.<p></p><p><b>
Job Responsibilities</b>:</p><ul><li>
Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team. Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices.</li><li>
Assist Sr. Enterprise Experts and community as needed with Account Management activities for including mobile number management, new account activation, fulfillment of equipment needs.</li><li>
Assist the Sr. Enterprise Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce. Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.</li><li>
Run custom billing, usage and other account related activity reports that allow for management of the customer account as needed.</li><li>
Communicate proficiently with all levels of business customers, Sales and cross-functional partners. Engage in cross-functional partnerships for in-depth problem-solving. Deliver and comply with customer care support needs as documented by contractual agreements</li></ul><p><b><br>
Education and Work Experience</b>:</p><ul><li>
High School Diploma/GED (Required)</li><li>
2-4 years Customer Service or customer facing sales experience (Preferred)</li><li>
Less than 2 years Prior call center experience (Preferred)</li></ul><p><b><br>
Knowledge, Skills and Abilities</b>:</p><ul><li>
Customer Service (Required)</li><li>
Organizational Effectiveness Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness (Required)</li><li>
Cross Functional Relationships Work closely with Sales team as well as customer to ensure account health (Required)</li><li>
Articulate in Presentation Provide updates on account health, customer needs and concerns both internally and externally, in person and virtually (Required)</li><li>
MS Office Suite Responsible for communication with the customer via email and phone as part of research and solution implementation of customer needs (Required)</li><li>
T-Mobile Tools &amp; System Knowledge Maintain up to date knowledge and awareness of all current departmental policies and procedures. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. (Required)</li><li>
Strategic Thinking Adapt quickly and effectively to the unpredictable and varying requests that arise while supporting multiple large corporate accounts. (Required)</li><li>
Task Management Effectively move between calls, written communication through Salesforce and reporting as described earlier. (Required)</li><li>
Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively. (Required)</li></ul><p></p><ul><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul><p><b><br>
Travel</b>:<br>
Travel Required (Yes/No): No<br>
<br>
<b>DOT Regulated</b>:<br>
DOT Regulated Position (Yes/No): No<br>
Safety Sensitive Position (Yes/No): No</p><br>
<p></p>
Base Pay Range: $18.92 - $34.13<p></p>
Corporate Bonus Target: 5%<p></p><p>
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate&rsquo;s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.</p><p></p>
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee&rsquo;s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.<p></p><p>
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&amp;D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service &amp; home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile&rsquo;s amazing benefits, check out <i>www.t-mobilebenefits.com</i><i>.</i></p><p></p><p>
Never stop growing!<br>
As part of the T-Mobile team, you know the Un-carrier doesn&rsquo;t have a corporate ladder&ndash;it&rsquo;s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it&rsquo;s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you&rsquo;re living our values while investing in your career growth&ndash;and we applaud it. You&rsquo;re unstoppable!<br>
<br>
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.<br>
<br>
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.</p></div>

Expert, Enterprise Business Care

Explore 123+ Sr customer success technical advisor in Irving this May. Find roles across top companies and apply now to boost your career.