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production support executive

support engineer

Hosuk Travel

<div><p>Hosuk Travels, a customer-focused travel management company in <b>Riyadh</b>, is seeking a skilled and dependable <b>IT Support Engineer</b> to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
<p>At <b>Hosuk Travels</b> in Riyadh, the <b>IT Support Engineer</b> plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</p></div>

IT Support Engineer

Astek Middle East

<div>
 <p>
  🔹
  <strong>
   Job Title:
  </strong>
  Technical Support Engineer
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, KSA (Onsite)
 </p>
 <p>
  We are looking for a
  <strong>
   Technical Support Engineer
  </strong>
  to provide reliable Level 1 IT support and ensure smooth day-to-day IT operations across the organization.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide Level 1 support for hardware, software, and network-related issues, and escalate unresolved incidents when required.
  </li>
  <li>
   Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and other IT peripherals.
  </li>
  <li>
   Ensure proper cable management and readiness of meeting room IT equipment and TV displays.
  </li>
  <li>
   Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.
  </li>
  <li>
   Support employee onboarding and offboarding by preparing devices and collecting IT assets.
  </li>
  <li>
   Log and document all incidents, service requests, and asset changes, and assist with periodic reporting.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Windows, macOS, iOS, and Microsoft 365.
  </li>
  <li>
   Hands-on experience with hardware troubleshooting (laptops, desktops, printers, IP phones).
  </li>
  <li>
   Strong organizational skills with experience in IT asset management.
  </li>
  <li>
   Good communication skills and a customer-focused mindset.
  </li>
 </ul>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

Stitch

<p><b>Application Support Engineer:</b></p><p>We are looking for a highly skilled <b>Application Support Engineer</b> with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.</p><p><b>Key Responsibilities</b></p><p><b>1. Technical Investigation &amp; Troubleshooting</b></p><ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul><p><b>2. Monitoring &amp; Reliability</b></p><ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul><p><b>3. Deployment &amp; Environment Management</b></p><ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul><p><b>4. Automation &amp; Tooling</b></p><ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul><p><b>5. Cloud Environment Setup</b></p><ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul><p><b>6. Change Management</b></p><ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul><p><b>7. Middleware, Web &amp; Database Support</b></p><ul><li>Work with a wide range of middleware and web tools, including:</li><li><b>Web Layer:</b> Nginx</li><li><b>Middleware:</b> Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li><b>Database:</b> PostgreSQL administration, ClickHouse replication monitoring</li></ul><p><b>8. Cross-Functional Collaboration</b></p><ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼7,000.00 - ﷼12,000.00 per month</p>

Production Support Executive

Stitch Financial Technologies India Private Ltd

<p><b>Application Support Engineer:</b></p><p>We are looking for a highly skilled <b>Application Support Engineer</b> with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.</p><p><b>Key Responsibilities</b></p><p><b>1. Technical Investigation &amp; Troubleshooting</b></p><ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul><p><b>2. Monitoring &amp; Reliability</b></p><ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul><p><b>3. Deployment &amp; Environment Management</b></p><ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul><p><b>4. Automation &amp; Tooling</b></p><ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul><p><b>5. Cloud Environment Setup</b></p><ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul><p><b>6. Change Management</b></p><ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul><p><b>7. Middleware, Web &amp; Database Support</b></p><ul><li>Work with a wide range of middleware and web tools, including:</li><li><b>Web Layer:</b> Nginx</li><li><b>Middleware:</b> Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li><b>Database:</b> PostgreSQL administration, ClickHouse replication monitoring</li></ul><p><b>8. Cross-Functional Collaboration</b></p><ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼6,000.00 - ﷼12,000.00 per month</p>

TAWANTECH

<div><p>We are looking for an experienced Application Support Engineer with strong expertise in FIS Core Banking Applications and IBM Mainframe technologies. The ideal candidate will handle production support, incident troubleshooting, and maintenance of core banking modules in a high-availability environment.
</p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>Provide production support for FIS Core Banking modules (GN, ALS, IMPACS, RM, ST).
</li><li>Troubleshoot application issues and perform root cause analysis.
</li><li>Develop, modify, and support mainframe components using Z/OS, MVS, JCL, COBOL, Easytrieve, CICS, Stored Procedures.
</li><li>Write and optimize SQL queries for analysis and data extraction.
</li><li>Monitor daily batch jobs and system performance.
</li><li>Work closely with cross-functional teams and vendors for issue resolution.
</li><li>Ensure compliance with operational, security, and audit requirements.</li></ul><p><b>
Requirements</b></p><ul><li>Minimum 5+ years of experience in Production Support for FIS Core Banking Systems.</li><li>Strong hands-on knowledge of mainframe development technologies.</li><li>Good understanding of banking processes and core modules.</li><li>Excellent problem-solving and communication skills.</li><li>Familiarity with ITIL processes.</li></ul></div>

FIS Core Banking (Mainframe)

<div>Overview:
<p>
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS&trade; software-based audio, video and control Ecosystem.</p><p>
By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.</p><div><br>
To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:</div><div></div><div><b><br>
Applications Engineer Saudi Arabia (m/f/d)</b></div>
Responsibilities:
<div>
In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms. The focus of your work is in the following areas:</div><br>
<div></div><ul><li>
Provide applications support and QSC Training content to the MEA market.</li><li>
Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.</li><li>
Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.</li><li>
Track and monitor system issues through to resolution, within agreed time limits.</li><li>
Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).</li><li>
Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.</li><li>
Manage the follow up procedure to ensure systems are fully functional after troubleshooting.</li><li>
Document technical knowledge in the form of notes and manuals.</li><li>
Maintain and build an excellent relationship with customers and end users.</li><li>
In conjunction with the product development teams participate in market research, competitor and customer surveys.</li><li>
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.</li><li>
Attend industry training and develop relevant knowledge and skills to enhance performance.</li></ul><br>
<div></div>
Qualifications:
<div><b>
Your profile</b></div><br>
<div></div><ul><li>
Education to degree level or qualification in industry relevant field such as sound engineering</li><li>
Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role</li><li>
Strong experience in supporting audio visual or IT infrastructure services is key</li><li>
Commercially astute with the ability to understand a complex sales process</li><li>
Proven expertise managing complex systems within a corporate AV/IT environment</li><li>
Supported products and services NOT exclusively based on hardware</li><li>
Supported products and services to Tier 1 integrators and end users</li><li>
Capable of working with Visio and Autocad, as well as EASE Focus/Address.</li><li>
Well organised to manage conflicting priorities
</li><li>Excellent problem-solving skills individually and as part of a team</li><li>
Strong people management and leadership skills</li><li>
Confident and engaging presentation skills</li><li>
Excellent communication skills &ndash; with the ability to translate technical information for all types of audiences</li><li>
Excellent communication skills (both verbal and written)</li><li>
Fluent English language skills (both verbal and written)</li><li>
Fluent Arabic language skills (both verbal and written) would be an additional benefit</li></ul><div></div><div><b><br>
We offer</b></div><ul><li>
A varied task in an internationally very successful company</li><li>
The opportunity to actively shape a global company</li><li>
An attractive salary package</li></ul><div></div><div><b><br>
Have we aroused your interest? </b>We look forward to receiving your application!</div></div>

Applications Engineer Saudi Arabia

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Explore 1612+ Support engineer in Riyadh this January. Find roles across top companies and apply now to boost your career.

1612 support engineer jobs IN Riyadh

IT Support Engineer

Technical Support Engineer

Production Support Executive

Production Support Executive

FIS Core Banking (Mainframe)

Applications Engineer Saudi Arabia

Desktop Support Analyst