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technical support specialist

support engineer

Hosuk Travel

<div>Hosuk Travels is looking for a skilled and dedicated IT Support Engineer to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.

Key Responsibilities:
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Hosuk Travels in Riyadh as an IT Support Engineer gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</div>

IT Support Engineer

D247

Position: Desktop Support Engineer Experience: 3+ Years Location: Riyadh, Saudi Arabia Start Date: December 1, 2025 Employment Type: Full-time, On-siteJob Summary:We are looking for an experienced Desktop Support Engineer to join our IT team in Riyadh. The ideal candidate will have hands-on experience in providing technical assistance, troubleshooting hardware/software issues, and maintaining end-user systems to ensure smooth business operations.Key Responsibilities:<ul><li>Provide first and second-level support for desktops, laptops, and peripherals (printers, scanners, etc.).</li><li>Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.</li><li>Troubleshoot network connectivity issues, VPN access, and user account problems.</li><li>Support users with Microsoft 365, email configurations, and remote desktop access.</li><li>Perform regular system updates, antivirus checks, and data backups.</li><li>Manage IT assets and maintain accurate inventory records.</li><li>Collaborate with IT teams to implement policies and ensure data security compliance.</li><li>Respond promptly to IT support requests, ensuring minimal downtime.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum of 3 years&rsquo; experience in desktop or technical support roles.</li><li>Strong knowledge of Windows OS, Active Directory, Microsoft 365, and basic networking.</li><li>Familiarity with ITIL processes and ticketing systems is a plus.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and manage multiple priorities efficiently.</li></ul>Preferred Skills:<ul><li>Experience with endpoint security tools and remote management software.</li><li>Understanding of basic server and network configurations.</li><li>Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are an advantage.</li></ul>Start Date: December 1, 2025Location: Riyadh, Saudi ArabiaJob Type: Full-timePay: &#65020;6,000.00 per month

Desktop Support Engineer

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs.
 
 
 Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
 
 
 
 
 
 
 Your Role
 
 
 
 We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.
 
 
 You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.
 
 
 You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support
 
 .
 
 
 
 
 
 
 
 Your Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.
 </li>
 <li>
 Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.
 </li>
 <li>
 Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.
 </li>
 <li>
 Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.
 </li>
 <li>
 Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.
 </li>
 </ul>
 
 
 Your Expertise:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.
 </li>
 <li>
 Previous experience in technical support roles is required.
 </li>
 <li>
 Advanced understanding and experience in SQL.
 </li>
 <li>
 Strong problem-solving skills and a willingness to learn new technologies.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
 </li>
 <li>
 Customer-focused mindset with a dedication to providing exceptional service and support.
 </li>
 <li>
 Ability to work independently as well as part of a team in a fast-paced environment.
 </li>
 <li>
 Proficiency in using support ticketing systems and other relevant software tools.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

Application Support Engineer

Foodics

<div><h3 class="jobSectionHeader">Who Are We&#10067;</h3>
We are Foodics! A leading restaurant-tech ecosystem and payment technology provider empowering business owners across the MENA region. Since 2014, Foodics has grown from a startup in Riyadh into a multinational scale-up with offices in Saudi Arabia, UAE, Egypt, Jordan, and Kuwait &mdash; now supporting customers in 35+ countries worldwide.
Our platform has already processed over 6 billion orders (yes&hellip; billion with a &ldquo;B&rdquo;) and continues to be one of the fastest-growing SaaS companies to emerge from the region. Backed by multiple funding rounds &mdash; including a landmark $170M round, the largest SaaS raise in MENA &mdash; we&rsquo;re on a mission to innovate, scale, and deliver world-class technology that powers the future of F&amp;B.<h3 class="jobSectionHeader">
The Job in a Nutshell</h3>
We&rsquo;re looking for a Salesforce Support Engineer who will serve as the backbone of our internal and external support operations. This role is perfect for someone who has deep hands-on experience with Salesforce (Sales Cloud &amp; Service Cloud), understands the urgency and precision required in high-growth SaaS environments, and thrives on solving complex technical issues that directly impact business performance and customer satisfaction.
You will be responsible for triaging, troubleshooting, and resolving Salesforce issues, supporting integrations, ensuring data accuracy, and maintaining a smooth day-to-day operation for our teams. If you&rsquo;re passionate about support excellence, scalable processes, and delivering high-impact solutions &mdash; you&rsquo;ll feel right at home here.<h3 class="jobSectionHeader">
What You Will Do &#10067;</h3><h3 class="jobSectionHeader">
Own Salesforce Support Operations</h3><ul>
<li>Handle, triage, and resolve Salesforce Sales Cloud and Service Cloud support tickets efficiently.
</li><li>Perform deep-dive analysis to identify root causes, configuration gaps, access issues, and data inconsistencies.
</li></ul><h3 class="jobSectionHeader">Ensure System Excellence</h3><ul>
<li>Maintain user roles, profiles, permission sets, and troubleshoot access-related challenges.
</li><li>Execute data import/export operations using Data Loader and ensure accuracy in data-related fixes.
</li><li>Write SOQL/SOSL queries to validate cases, troubleshoot issues, and verify system behavior.
</li></ul><h3 class="jobSectionHeader">Support Integrations &amp; Releases</h3><ul>
<li>Assist with Salesforce integration troubleshooting including REST/SOAP API interactions.
</li><li>Support regression and functional testing for fixes, enhancements, and releases.
</li><li>Collaborate with teams working on CI/CD and release management tools (e.g., Copado, Gearset).
</li></ul><h3 class="jobSectionHeader">Partner Across Teams</h3><ul>
<li>Work closely with developers, admins, product managers, QA, and business stakeholders to ensure smooth resolution cycles.
</li><li>Document findings, prepare clear reports, and maintain high SLAs and support standards.
</li></ul><h3 class="jobSectionHeader">Champion Customer Focus</h3><ul><li>
Prioritize issues effectively, manage multiple tickets within Agile/Scrum cycles, and maintain excellent communication throughout the lifecycle.
</li></ul><h3 class="jobSectionHeader">What We Are Looking For &#10067;</h3><h3 class="jobSectionHeader">
Education &amp; Experience</h3><ul>
<li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.
</li><li>5&ndash;7 years of experience in technical support roles, ideally in product-driven or SaaS environments.
</li><li>Strong hands-on experience with Sales Cloud &amp; Service Cloud.
</li></ul><h3 class="jobSectionHeader">Salesforce Core Skills</h3><ul>
<li>Deep knowledge of standard/custom objects, validation rules, workflows, role hierarchies, and org configuration.
</li><li>Proficiency in case management, troubleshooting, incident handling, and escalation processes.
</li><li>Familiarity with user setup, access troubleshooting, and admin-level configuration.
</li></ul><h3 class="jobSectionHeader">Technical Skills</h3><ul>
<li>Strong SOQL/SOSL querying abilities.
</li><li>Basic programming knowledge in Apex, Java, or JavaScript (for debugging or coordinating with development).
</li><li>Understanding of Salesforce APIs and integration concepts.
</li><li>Awareness of CI/CD tools such as Copado or Gearset.
</li></ul><h3 class="jobSectionHeader">Soft Skills</h3><ul>
<li>Strong analytical problem-solving skills.
</li><li>Clear communication and documentation abilities.
</li><li>Customer-centric mindset with a focus on maintaining SLAs.
</li><li>Ability to thrive in fast-paced, cross-functional environments.
</li></ul><h3 class="jobSectionHeader">Certifications (Highly Valued)</h3><ul>
<li>Salesforce Certified Administrator (Highly Preferred)
</li><li>Salesforce Advanced Administrator (Nice to Have)
</li><li>Salesforce AI Associate / Agentforce (Nice to Have)
</li></ul><h3 class="jobSectionHeader">Bonus Skills</h3><ul>
<li>Experience with integrations (MuleSoft, ETL tools).
</li><li>Knowledge of Field Service Lightning, CPQ, or Omnistudio.
</li><li>Experience in data migration and advanced troubleshooting.
</li></ul><h3 class="jobSectionHeader">What We Offer You&#10071;</h3>
At Foodics, we&rsquo;re confident you&rsquo;ll love working with us.<ul>
<li>
Competitive compensation packages, bonus schemes, and potential share options.
</li><li>Continuous learning &amp; development programs, including annual learning stipends.
</li><li>A multicultural environment with 30+ nationalities across 14 countries.
</li><li>High ownership, real impact, and opportunities to grow within a hyper-scaling ecosystem.
</li><li>A culture that values autonomy, creativity, and excellence where your work truly matters.</li></ul></div>

Salesforce Support Engineer

Hikvision MEA

<div>
 
 This position is responsible for providing technical support and training to customers and installers, managing installer communications, and ensuring ELV systems&mdash;including CCTV, access control, and intercom&mdash;are tested, commissioned, and performing according to project requirements.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Primary responsibility for maintaining installer WhatsApp groups and providing technical support
 </li>
 <li>
 Conducting product training and empowerment for targeted customers
 </li>
 <li>
 Undertaking testing and commissioning activities in line with the specified site/project requirements
 </li>
 <li>
 Ensuring that equipment works to its specification
 </li>
 <li>
 Creating and carrying out test procedures
 </li>
 <li>
 Ensuring the safe testing and commissioning of completed installations to achieve the necessary performance in accordance with project program requirements
 </li>
 <li>
 Thorough understanding of client&rsquo;s requirement
 </li>
 <li>
 Providing technical support, Troubleshooting and investigating problems and diagnosing and repairing faults
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering
 </li>
 <li>
 3 years or above working as ELV presales and support Engineer, familiar with CCTV, Access control, intercom or other related ELV system and product
 </li>
 <li>
 CCNA, HCSA certification or pass other security manufacturer certified training is preferred
 </li>
 <li>
 Experience in dealing with Projects management
 </li>
 <li>
 Experience in Product selection and solution design
 </li>
 <li>
 Excellent public speaking skills and good at making presentations
 </li>
 <li>
 Capable to deal with both pre-sales and after sales support
 </li>
 <li>
 Sensitive and always updated to new technology
 </li>
 <li>
 Strong logic and a sharp ability to locate technical issues
 </li>
 <li>
 Enthusiastic and responsible
 </li>
 <li>
 Good command on written and spoken English and Arabic, experience in making testing reports and feedback would be an advantage
 </li>
 </ul>
 
 
</div>

Product Technical Support Engineer

Trapeze Group AMEA - ASEAN, Middle East, Africa

<div>
 
 Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 29 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.
 
 
 &ldquo;Modaxo&rsquo;s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world&rsquo;s people&rdquo; &ndash; Bill Delaney, CEO, Modaxo
 
 
 
 
 
 
 Purpose of the Role
 
 
 
 
 
 
 To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along withs testing and deployment of software changes and new releases.
 
 
 An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met.
 
 
 
 
 
 
 Key Duties and Responsibilities
 
 
 <ul>
 <li>
 IT Support relating to technical issues involving Microsoft&rsquo;s core business applications and operating systems
 </li>
 <li>
 Data Analyst for Reporting solutions with data review, data processing, miss data correction.
 </li>
 <li>
 Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
 </li>
 <li>
 Responsible to work in 24x7 shifts.
 </li>
 <li>
 Improve customer service, perception, and satisfaction.
 </li>
 <li>
 Provide customer focused technical support for all installation, upgrading and maintenance activities
 </li>
 <li>
 Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met
 </li>
 <li>
 Understand customer expectations and address their requirements to maintain customer satisfaction
 </li>
 <li>
 Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets
 </li>
 <li>
 Provide onsite support for all requirements and issues at customer site including installation of Telecom, CCTV, and ITS (Intelligent Transpiration System) devices.
 </li>
 <li>
 Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
 </li>
 <li>
 Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements
 </li>
 <li>
 Communicate to both customers and colleagues in a professional, clear and respectful manner
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded
 </li>
 <li>
 Certified in Redhat Linux and Microsoft Windows administration and management
 </li>
 <li>
 Knowledge on Database environments such Oracle, MSQL
 </li>
 <li>
 Minimum 4-5 Years solid experience in technical hands-on support roles:
 </li>
 <li>
 Working Experience with Transportation solutions like AVM and Journey planner
 </li>
 <li>
 Working Experience with Transpiration Devices installation and support
 </li>
 <li>
 Experience in VMware Administration and Management
 </li>
 <li>
 Experience in Redhat Linux
 </li>
 <li>
 Supporting large systems with many users
 </li>
 <li>
 Supporting Java based applications
 </li>
 <li>
 Ability to understand and support issues related Telecom equipment (In-built mobile terminal devices).
 </li>
 <li>
 A ability to interpret technical architecture of infrastructure services
 </li>
 <li>
 Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable
 </li>
 <li>
 Experience following ITIL processes for Incident management and Change &amp; Release management
 </li>
 <li>
 Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies
 </li>
 <li>
 Ability to develop and comprehend concepts and learn new skills quickly and thoroughly
 </li>
 <li>
 Previous experience working with large government projects.
 </li>
 </ul>
 
 
</div>

Customer Support Engineer

CodeNinja

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 
About the role
 We are looking for a Application / Production Support Engineer with strong expertise in Open Banking, production support, and incident resolution. The ideal candidate will have 8+ years of hands-on experience supporting enterprise-grade systems, with the ability to manage critical production environments, coordinate with cross-functional teams, and ensure 24/7 system reliability. This role is onsite in KSA and requires readiness to provide after-hours support for high-priority incidents.
 
Key Responsibilities
 <ul>
<li>Serve as the primary production support for Open Banking, including after working hours.</li>
<li>Ensure successful technical resolution of all incidents raised by TPPs, PASPs, and in SAMA Confluence.</li>
<li>Facilitate between Business teams and the APIC team for DR and Production Support activities.</li>
<li>Generate SAMA Monthly APIC Reports.</li>
<li>Provide technical development support in Open Banking programs.</li>
<li>Provide L1/L2 technical support for Open Finance applications.</li>
<li>Integrate microservices hosted on OpenShift and related clusters.</li>
<li>Monitor system alerts, application logs, and performance metrics to detect anomalies and prevent disruptions.</li>
<li>Perform incident analysis, system recovery, and validation with development, middleware, and infrastructure teams.</li>
<li>Support deployments, environment maintenance, and DR activities in line with change management processes.</li>
<li>Ensure application stability, security compliance, and adherence to operational standards.</li>
<li>Maintain detailed runbooks, deployment records, and readiness checklists.</li>
<li>Drive continuous improvement in service reliability, automation, and support processes.</li>
</ul>
Requirements: 
<ul>
<li>8+ years of experience in Application Support, Production Support, or related roles.</li>
<li>Strong experience with Open Banking, Open Finance, or API-driven banking ecosystems.</li>
<li>Hands-on experience supporting microservices and OpenShift-based environments.</li>
<li>Strong understanding of incident management, problem resolution, and production stability practices.</li>
<li>Experience with monitoring tools, log analysis, and performance troubleshooting.</li>
<li>Knowledge of DR procedures, environment management, and change management workflows.</li>
<li>Ability to collaborate with development, infrastructure, middleware, and business teams.</li>
<li>Strong analytical, communication, and documentation skills.</li>
<li>Experience in banking or financial domain preferred.</li>
<li>Willingness to provide after-hours support as required.</li>
</ul>
Why Join Us
 <ul>
<li>Work on large-scale Open Banking and Open Finance production environments.</li>
<li>High-impact role ensuring stability of mission-critical banking systems.</li>
<li>Collaborative environment with exposure to cross-functional engineering teams.</li>
<li>Opportunities for growth in SRE, DevOps, and advanced production engineering roles.</li>
<li>Be part of cutting-edge digital banking initiatives within the KSA market.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Application / Production Support Engineer

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