sales engineer

sales consultant

senior sales engineer

field service engineer

sales support engineer

support engineer

eSense

<div>
 
 
 Position Overview:&nbsp;
 
 
 
 Mid Support Engineer provides first-level support to clients for projects and products offered by the company. This role involves more advanced troubleshooting and providing support to ensure smooth project and product operations. The position requires a deeper understanding of the company's products, some technical skills, and the ability to handle more challenging support cases, including guiding junior team members and collaborating with higher support levels or specialized teams to ensure client satisfaction and SLA adherence.&nbsp;
 
 
 
 
 
 
 Key Responsibilities:&nbsp;
 
 
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 Handle support requests from clients that require intermediate knowledge related to projects and products.&nbsp;
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 Provide detailed business, and technical guidance and solutions to clients and end-users.&nbsp;
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 Log all support activities, issues, and resolutions in the ticketing system with precision and clarity.&nbsp;
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 Escalate highly complex or unresolved issues to higher support levels or specialized technical teams when necessary.&nbsp;
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 Assist in the creation and updating of support documentation and knowledge base articles.&nbsp;
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 Maintain effective communication with clients and internal teams to ensure timely resolution and satisfaction.&nbsp;
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 Contribute to ongoing process improvements for support services and client experience.&nbsp;
 
 
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 Qualifications:&nbsp;
 
 
 <ul>
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.&nbsp;
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 2&ndash;5 years of experience in technical support, system administration, or related roles.&nbsp;
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 Basic understanding of hardware, software, networks, and enterprise support tools.&nbsp;
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 Strong analytical and problem-solving skills for complex troubleshooting.&nbsp;
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 Excellent communication skills to interact effectively with clients and technical teams.&nbsp;
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 Demonstrated ability to handle multiple support cases and prioritize effectively.&nbsp;
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 Capable of understanding advanced product features and client-specific requirements swiftly.&nbsp;
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 Experience with supporting enterprise-level applications or systems is a plus.
 
 
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 </ul>
 
 
 
</div>

Support Engineer

Tasheel Law Firm

Job Title: IT Support EngineerJob Type: Full-timeReports to: IT Manager / SDMJob Overview:We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.Key Responsibilities:<ul><li>Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).</li><li>Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).</li><li>Deploy licensed software, ensuring compliance, and train users on new tools/systems.</li><li>Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.</li><li>Assist with onboarding (email setup, access to shared drives/printers).</li><li>Support server administration (Windows/Linux), patching, and security configurations.</li><li>Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.</li><li>Document system/network changes and maintain knowledge base.</li><li>Collaborate on hardware/software rollouts with minimal disruption.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s in IT/Computer Science or equivalent experience.</li><li>Experience: 3+ years in IT support (hardware, software, networking, and server administration).</li><li>Strong communication skills in Arabic and English.</li></ul>Technical Skills:<ul><li>Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware</li><li>Expertise in O365, Google Workspace, and enterprise applications support</li><li>Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)</li><li>Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools</li><li>Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools</li><li>Understanding of backup solutions, disaster recovery, and system patching processes</li></ul>Soft Skills:<ul><li>Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.</li><li>Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments</li></ul>Certifications (Preferred):<ul><li>ITIL Foundation certification</li><li>CompTIA A+, Network+, Server+ or similar IT support certifications.</li><li>Microsoft Certifications (MCSA, Azure Fundamentals or similar).</li><li>Google Workspace (GWS) Fundamentals Certification.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification.</li><li>Linux+ or similar system administration certifications</li></ul>Job Type: Full-time

IT Support Engineer

TAWANTECH

<div>Job Summary
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.
Key Responsibilities<ul><li>
Provide production support and incident resolution (SLA-driven).
</li><li>Monitor fraud alerts, transactions, and system performance.
</li><li>Troubleshoot application, database, and integration issues.
</li><li>Support system upgrades, patches, and deployments.
</li><li>Perform root cause analysis (RCA).
</li><li>Coordinate with fraud operations, core banking, and IT teams.</li></ul> 

Requirements 
 
Requirements<ul><li>
5+ years in banking application support.
</li><li>Hands-on experience with FALCON Fraud Management System.
</li><li>Strong SQL and Unix/Linux knowledge.
</li><li>Understanding of fraud monitoring (cards &amp; digital payments).
</li><li>Familiar with ITIL processes.</li></ul></div>

Senior Support Engineer

Streamax Mena

Technical Support EngineerLocation: Riyadh, KSA Employment Type: Full-timeJob OverviewThe Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to products and services. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to clearly communicate complex technical information to clients. This role is ideal for individuals who enjoy technical problem-solving in a client-facing environment.Responsibilities<ul><li>Provide advanced troubleshooting and technical support to customers for products and services</li><li>Resolve technical issues via phone, email, and remote access tools</li><li>Act as the primary point of contact for technical inquiries, ensuring timely and effective resolutions</li><li>Accurately log customer issues, actions taken, and resolutions</li><li>Assist with product setup, installation, and configuration for customers</li><li>Guide clients on system usage, features, and best practices</li><li>Collaborate closely with engineering and product teams to resolve complex issues and share customer feedback</li><li>Monitor client systems for potential issues and perform proactive maintenance to minimize downtime</li></ul>Key Requirements<ul><li>3+ years of experience in a technical support role</li><li>Strong proficiency in troubleshooting hardware and software issues, operating systems, network configurations, and device setups</li><li>Experience with databases such as MySQL, SQL Server, and MongoDB</li><li>Familiarity with cloud services including AWS, Azure, and Google Cloud</li><li>Solid understanding of networking protocols (TCP/IP, DNS, HTTP, VPN)</li><li>Experience with remote troubleshooting tools such as TeamViewer and Remote Desktop</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users</li><li>Experience using CRM systems (e.g., Salesforce)</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li></ul>Interested candidates Apply via our official website : www.streamax.meJob Type: Full-time

Technical Support Engineer

Alshaya Group

<div>
 
 We are looking for a skilled Systems Support Engineer to provide technical support and infrastructure solutions across assigned areas, ensuring smooth and efficient daily operations
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person
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 Troubleshoot and resolve user issues related to operating systems, applications, and other IT services
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 Assist users with account setup, password resets, and other access-related inquiries
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 Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs
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 Monitor and manage IT support tickets, ensuring timely resolution and follow-up
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 Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices
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 Conduct training sessions for employees on new software applications and IT policies
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 Escalate complex issues to senior IT staff or other departments as needed
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 Stay current with technology trends and advancements to provide relevant support to users
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 </ul>
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 </li>
 
 
 Requirements
 
 
 
 
 
 <ul>
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 Associate degree in Computer Science, IT, or related field preferred
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 Proven experience in IT support.
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 Strong understanding of computer systems, mobile devices, and other technology
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 Excellent troubleshooting skills and the ability to diagnose technical problems
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 hand on experience on several operating systems ( windows , Linux , Etc.)
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 Strong communication skills and the ability to explain technical concepts to non-technical users
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 Ability to work independently and as part of a team
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 Customer-focused attitude and commitment to providing quality service
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 Familiarity with ticketing systems and IT service management best practices
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 Knowledge of network protocols and administration is a plus
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 Fluency in Arabic and English
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 </ul>
 
 
</div>

Systems Support Engineer

Prime Gate

<div>Role Overview
The System Support Engineer is responsible for configuring the Corporater software, supporting customers with their configurations, and working closely with internal teams to ensure successful delivery and market support activities 
Key Responsibilities<ul><li>
Configuring the Corporater software.</li><li>
Learning the Corporater software &ndash; current and new versions.</li><li>
Learning and developing the Corporater delivery practices.</li><li>
Supporting customers with their configurations.</li><li>
Working with project managers / lead consultants to estimate, formulate plans, and track progress against plans.</li><li>
Supporting sales staff and partner management staff in go-to-market activities.</li><li>
Working with product staff to develop new product context demos and stock configurations.</li></ul>
Skills :<ul><li>
Experience in configuration of a COTS product such as Oracle or SAP is ideal.</li><li>
Logical thinker &ndash; able to work with algebraic formulas.</li><li>
Understands data types, structures, and formats.</li><li>
Understanding of SQL Server &ndash; queries, DTS (big advantage / nice to have).</li><li>
Understanding of Oracle SQL &ndash; principally SQL and PL/SQL (nice to have).</li><li>
Has an eye for user interface design.</li><li>
Experience working in a software product company, in a regional office.</li><li>
Thrives in an empowered role.</li><li>
Accurate in personal administration.</li><li>
Business Analysis &amp; Systems Analysis experience is an advantage.</li></ul>
Qualifications &amp; Experience
<ul><li>Degree education &ndash; Business &amp; Technology is ideal.</li><li>
EPM on SAP, Oracle, or Archer is a big advantage.</li><li>
SQL Server and Oracle DB knowledge are desirable but not mandatory.</li><li>
Business process certifications in Balanced Scorecard, Project Management, IT Governance (ITIL, COBIT) are highly desirable but not mandatory.</li><li>
Minimum 3 Years of experience .</li></ul></div>

System Support Engineer

MASTER-WORKS

<div>We are seeking an Operations Support Engineer to support and monitor cloud-based data and analytics platforms. The role focuses on ensuring system stability, performance optimization, incident resolution, and operational excellence across GCP analytics environments and Hadoop ecosystems.
Key Responsibilities
Monitor system health, uptime, and performance of the Slisor portal and backend services (dashboards, APIs, workflows).
Lead incident triage, root cause analysis, and escalation with engineering teams and vendors.
Support daily operations of GCP analytics services and data pipelines.
Oversee ingestion, storage, and consumption layers ensuring scalability and security.
Track anonymized dataset transfers from on-prem DS/AI platforms to cloud.
Manage user access, provisioning, and ticket-based support requests.
Generate operational dashboards (uptime, error trends, campaign metrics, usage analytics).
Participate in knowledge transfer sessions during new releases.
Provide on-call/off-hours support for critical incidents. 
 
 
Requirements 
<ul><li>
3+ years of experience in platform/application support within data or analytics environments
</li><li>Strong knowledge of GCP analytics services (BigQuery, Cloud Functions, IAM)
</li><li>Hands-on experience with Hadoop ecosystem (Kafka, Spark, Hive, Sqoop, Oozie, HDFS)
</li><li>Strong SQL expertise and data pipeline performance optimization
</li><li>Experience with ETL pipelines, monitoring tools, and logging systems
</li><li>Understanding of APIs, microservices, and system integrations (CRM/BSS adapters)
</li><li>Experience using ticketing systems (Jira, ServiceNow, or similar)
</li><li>Ability to analyze logs, troubleshoot performance issues, and coordinate with engineering teams
</li><li>Familiarity with data governance, metadata management, lineage, and data quality frameworks
</li></ul><ul><li>Preferred Qualifications (Good-to-Have)</li><li><ul><li>
Experience with GCP (BigQuery, Dataflow, Pub/Sub) or AWS (Glue, Redshift, Kinesis)
</li><li>Data security and masking tools (Apache Ranger, Voltage, IAM policies)
</li><li>Knowledge of NDMO standards and enterprise data frameworks (DAMA, DCAM)
</li><li>BI/Visualization tools (Power BI, Tableau, MicroStrategy, Looker Studio)
</li><li>CI/CD, GitOps, Docker, Kubernetes, Terraform
</li><li>Exposure to telecom domain (BSS, OSS, CDR, usage analytics, CLDM)
</li><li>Understanding of data privacy, consent management, k-anonymity</li></ul></li></ul></div>

Operations Support Engineer

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