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NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><div><div><br>
</div><p><br>
<b>9:00 A.M &ndash; 5:00 P.M</b></p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Position</b>:<br>
<br>
Under supervision, implements newly designed systems and parallel systems; revises existing systems, methods, procedures and designs. Performs analysis and modifies systems, procedures and forms to effect improvements, increase effectiveness in process flows and optimization of Corporate productivity.<br>
<br>
<b>Examples of Typical Tasks</b>:<br>
<br>
1. Studies, reviews and analyzes existing systems, methods, procedures and projects to determine whether systems meet the operational needs of the Corporation.<br>
<br>
2. Prepares and modifies flow charts, diagrams, reports and other documentation necessary for systems design and modification.<br>
<br>
3. Participates in the training of staff in the implementation of new programs and systems design.<br>
<br>
4. Prepares manuals of systems and procedures, reviews and modifies existing manuals.<br>
<br>
5. Recommends improvements and/or modifications of existing systems in terms of problems, bottlenecks and inadequate utilization of resources.<br>
<br>
6. Implements the development of approval systems and subsystems.<br>
<br>
7. Designs and implements approval parallel systems to minimize operational problems.<br>
<br>
8. Maintains, modifies, improves and monitors existing operational systems, standards of performance, quality of controls and progress of assigned projects with a view towards computer applications.<br>
<br>
9. Utilizes industrial engineering techniques and/or administrative management techniques to establish performance standards and input data, and analyzes alternative means of deriving input data and recommends the optimal method.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>1. A Baccalaureate Degree in a relevant field from an accredited college or university; and,<br>
2. One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. Familiarity with EDP applications and data processing programs; or,<br>
3. A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,<br>
4. A satisfactory combination of education, training and experience.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Department Preferences</b></h2>
<div>
<div></div><div><ul><li>Highly Detail-oriented with the ability to properly prioritize</li><li>
Strong written and verbal communication skills</li><li>
Self-motivated with the ability to work independently</li><li>
Creative problem solving</li><li>
Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills</li><li>
Critical thinking</li><li>
Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment</li><li>
Bilingual preferred</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p></div></div></div></div></div>

Systems Analyst

OZ Solutions Group

<p>The <b>IT Systems Analyst</b> will support our client&rsquo;s IT Project Management Office in delivering large-scale workflow and map-based software applications for permitting, inspections, roadway repair, bridge maintenance, and street signage management. The consultant will lead analysis, documentation, and coordination across business and technical teams to implement mission-critical systems used daily by our client&rsquo;s operational staff.​</p><p><b>Required Skills and Experience:</b></p><ul><li>Minimum 8 years&rsquo; experience with application software, data analysis, data structures, databases, programming, testing, implementation, and documentation across mainframe, mid-range, and PC environments.​</li><li>8+ years specifying, analyzing, and documenting requirements for mission-critical web/client-server business applications.​</li><li>Strong experience identifying and documenting functional and non-functional requirements using techniques such as data flow modeling, workflow analysis, and functional decomposition.​</li><li>Proven ability to create and maintain artifacts such as business requirements, business rules, user stories, use cases, process maps, workflows, traceability matrices, permission matrices, and acceptance test cases.​</li><li>Excellent verbal and written communication skills; able to facilitate meetings, gather requirements from diverse stakeholders, and communicate complex or sensitive information tactfully.​</li><li>Strong analytical, decision-making, problem-solving, and facilitation skills, with experience driving consensus among multiple stakeholders.​</li><li>Understanding of application programming, databases, system design, and how legacy and web-based systems interface (Internet/Intranet/Extranet, client/server architectures).​</li></ul><p><b>Preferred Skills:</b></p><ul><li>BA/BS in a technology-related field or equivalent experience.​</li><li>Subject matter expertise in geographic information systems and experience with ArcGIS; ability to query geospatial datasets and write SQL queries.​</li><li>Advanced Microsoft Visio skills and familiarity with Azure DevOps or similar lifecycle management tools.​</li><li>Basic UX knowledge and ability to prototype user interfaces using tools such as Figma, JustInMind, Visio, or similar.​</li><li>Experience with Agile, Waterfall, and RUP SDLC methodologies and working across multiple concurrent projects.​</li><li>Professional certifications such as Certified Business Analysis Professional (CBAP) and/or SAFe certifications.​</li></ul><p><b>Desired Services / Responsibilities:</b></p><ul><li>Work with our client&rsquo;s IT PMO and operational teams to identify, analyze, and document requirements for new and existing workflow and asset management applications, including those with map interfaces.​</li><li>Prepare, review, and update requirements, specifications, business processes, and solution recommendations using standard templates.​</li><li>Collaborate with business analysts, QA, developers, vendors, and other agencies to define, test, and implement functional requirements and acceptance criteria.​</li><li>Lead and participate in requirements-gathering activities (interviews, workshops, surveys, document analysis) and document existing system deficiencies and improvement opportunities.​</li><li>Develop and own analysis deliverables, define acceptance test conditions, create test plans, and support/lead user acceptance testing and defect resolution.​</li><li>Serve as liaison between business units, technology teams, and support teams; manage client expectations, support rollout strategies, and help maintain strong business&ndash;technology partnerships.​</li></ul><p><b>Engagement Details:</b></p><ul><li>Title: Senior IT Business Analyst / IT Systems Analyst (Analyst 3).​</li><li>Location: New York, NY 10041; primarily in-person per client policies.​</li><li>Schedule: Monday&ndash;Friday, 9:00 AM &ndash; 5:00 PM; up to 35 hours per week.​</li><li>Contract term: Up to 4 years from Notice to Proceed; temporary assignment with possible consideration for full-time employment with our client, subject to eligibility.</li></ul><p>Job Type: Contract</p><p>Pay: $40.00 - $50.00 per hour</p><p>Experience:</p><ul><li>IT: 5 years (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>New York, NY 10041 (Required)</li></ul><p>Work Location: In person</p>

IT Systems Analyst

Latham & Watkins LLP

<div>About Latham &amp; Watkins:
<div>
Latham &amp; Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.</div>
About the Role:
<p>
The HRIS Analyst is an integral part of Latham&rsquo;s Global Human Resources team. This role will be responsible for developing solutions and supporting database administration to ensure the best possible user experience through table setup, systems monitoring, system enhancements, and problem solving for Human Resources (HR) processing, while utilizing expertise in MS Excel, MS Access, and Business Objects to analyze data and generate functional reports from query results. This role will be located in either our New York or Washington D.C. office. Please note that this role requires in-office presence at least 3 days a week and 2 days remote.</p>
Responsibilities &amp; Qualifications:
<div>
Other key responsibilities include:</div><ul><li>
Possessing strong analytical and strategic thinking skills, enabling the delivery of insightful analysis and support for strategic decision-making within the firm</li><li>
Participating in the review, planning, testing, implementation, and training for HRIS upgrades and updates</li><li>
Managing the configuration of the firm's HR system (PeopleSoft), covering areas such as compensation, workforce, benefits, performance, payroll, and profile management</li><li>
Collaborates with internal clients and the Global HR Services team to identify opportunities and develop system-based solutions that enhance business processes.</li><li>
Maintaining and updating the HRIS system as a functional user, ensuring accurate table configurations and the proper functioning of feeds to downstream systems</li><li>
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham &amp; Watkins retains</li></ul><p><br>
We&rsquo;d love to hear from you if you:</p><ul><li>
Demonstrate knowledge and proficiency with PeopleSoft Query tools, and Business Objects
</li><li>Possess a basic understanding of design thinking</li><li>
Exhibit a solid understanding and experience with PeopleSoft-HR, Base Benefits, benefits administration, payroll, and Self-Service Modules</li></ul><p>
And have:</p><ul><li>
A Bachelor's degree in Business Administration, Human Resources, or related field, preferably</li><li>
Certification in PeopleSoft HR, Benefit Administration, and Payroll Interface modules, preferably</li><li>
A minimum of two (2) years&rsquo; experience in HRIS and HR Administration, preferably</li><li>
A minimum of two (2) years&rsquo; technical/functional experience with PeopleSoft HR, Base Benefits, Benefits Administration and payroll Applications, preferably</li></ul>
Benefits &amp; Additional Information:
<p>
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham&rsquo;s comprehensive benefit program which includes:</p><br>
<p></p><ul><li>
Healthcare, life and disability insurance</li><li>
A generous 401k plan</li><li>
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure</li><li>
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
</li><li>Professional development programs</li><li>
Employee discounts</li><li>
Affinity groups, networks, and coalitions for lawyers and staff</li></ul><div></div><div><br>
Latham &amp; Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.</div><div></div><div><br>
Please click here to view the full job description for this role.</div><p><br>
Please click here to review your rights under U.S. employment laws.</p><p>
#Associate<br>
#LI-Hybrid<br>
#LI-LZ1</p><br>
<p></p>
Pay Range: USD $85,000.00 - USD $110,000.00 /Yr.</div>

HRIS Analyst

Paul Hastings LLP

<div><p>Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients&rsquo; needs take us. As one of the world&rsquo;s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.</p>
<p>We have an opening for an Analyst, Billing Compliance.</p>
<p>In this capacity, the Analyst, Billing Compliance will:</p>
<ul><li>Ensure all bills firm-wide are processed accurately, timely, and in accordance with the Client Billing Guidelines and the Firm's internal procedures;</li>
<li>Review and manage audit of all existing and new matters opened are in compliance with firm requirements using appropriate billing system matter codes;</li>
<li>Coordinate with Conflicts, Terms, Pricing, eBilling, Time and Collections to ensure matters are opened to comply with Paul Hastings requirements;</li>
<li>Support process improvements within Intapp Open and Intapp Time;</li>
<li>Projects as assigned to ensure matters are maintained to comply with client guidelines;</li>
<li>Projects to audit and improve OCG compliance;</li>
<li>Secure communications with billing attorneys and CSS's regarding adherence to clients' requirements;</li>
<li>Respond to all billing requests from billing attorneys, CSS's, clients, and other internal teams; Provide all billing reports requested;</li>
<li>Team with Financial Services to ensure proper support for billing updates and upgrade projects; and</li>
<li>Handle additional related projects as necessary.</li>
</ul><p>Proficiencies:</p>
<ul><li>Advanced proficiency in administering windows and web-based accounting programs, particularly for legal-specific accounting systems (Elite);</li>
<li>Advanced proficiency in document management systems (WorkSite, FileSite, DeskSite, Equitrac);</li>
<li>Advanced proficiency in MS Office Suite applications;</li>
<li>Advanced proficiency in financial forecasting programs (targetCash); and</li>
<li>Advanced knowledge of principles and practices of accounting.</li>
</ul><p>Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Accounting or Finance (preferred);</li>
<li>At least 5 years of financial systems experience (required);</li>
<li>At least 5 years of general accounting experience (required); and</li>
<li>At least 5 years of legal billing experience (required).</li>
</ul><p>Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.</p>
<p>The salary wage range that we expect to pay for this position is a minimum of $91,000 and a maximum of $116,000 annually. The actual pay wage may vary based on experience or other relevant factors.</p>
<p>The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.</p>
<p>Eligible employees can participate in the Firm&rsquo;s comprehensive benefits program, which include the following:</p>
<ul><li>Medical, Dental, Vision, Life/AD&amp;D, Long Term Care, and Short- and Long-Term Disability</li>
<li>Flexible Spending Account and Health Savings Account</li>
<li>Healthcare Concierge and Advocacy</li>
<li>Lifestyle Spending Account</li>
<li>Voluntary 401(k) Plan and Profit Sharing</li>
<li>10 Paid Holidays per year and a generous PTO Program</li>
<li>Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring</li>
<li>Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health and Well-Being Events)</li>
<li>Retirement Plan Consulting</li>
<li>Anniversary Bonus Program</li>
<li>Professional Development Programs</li>
<li>Transportation and Commuter Benefits</li>
<li>International Travel Insurance</li>
<li>Auto/Home/Pet Insurance</li>
<li>Prepaid Legal Insurance</li>
<li>Employee Discounts</li>
<li>And More!</li>
</ul><p>The Firm has a range of inclusion initiatives including our Paul Hastings Affinity Networks (PHANs), Women&rsquo;s Initiative, and PH Balanced. These initiatives, which are voluntary and open to all, provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests.</p>
<p><i>Paul Hastings is an equal opportunity employer.</i></p></div>

Analyst

Mars

<div>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 At Mars, data drives our innovation and decision-making, powering growth and transformation across the company. Royal Canin, a key division of Mars Petcare, is accelerating its Digital Transformation journey and expanding its analytics capabilities to unlock new business value. We are seeking an experienced
 <strong>
  Lead Business Intelligence Analyst
 </strong>
 to join our Regional Performance Analytics team and play a pivotal role in turning complex data into actionable insights that influence strategic decisions and business growth.
 <br/>
 <br/>
 This is a unique opportunity to lead technical analytics efforts, collaborate closely with business leaders, and champion a data-driven culture within a vibrant, cross-functional environment. You will help shape the future of analytics at Royal Canin by delivering best-in-class reporting, bespoke analysis, and innovative use cases that serve as a global template for excellence.
 <br/>
 <br/>
 What are we looking for?
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a quantitative field (Business Analytics, Statistics, Mathematics, Engineering, Computer Science); Master&rsquo;s preferred
  </li>
  <li>
   8+ years of Business Intelligence experience in fast-paced industries such as CPG, Retail, or Pharmaceuticals
  </li>
  <li>
   Advanced skills in Power BI (DAX, data modeling), SQL, Python, and cloud analytics platforms (Azure, AWS, GCP)
  </li>
  <li>
   Highly motivated with strong intellectual curiosity and strategic thinking
  </li>
  <li>
   Ability to operate independently and manage shifting priorities in a dynamic environment
  </li>
  <li>
   Strong business acumen with the ability to translate complex data into clear, actionable recommendations
  </li>
  <li>
   People management experience is a plus with proven leadership in project delivery and mentoring junior analysts
  </li>
  <li>
   Excellent communication, presentation, and stakeholder management skills
   <br/>
   <br/>
  </li>
 </ul>
 What will be your key responsibilities?
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the BI/Data Lake subject matter expert, providing technical leadership and guidance to the organization
  </li>
  <li>
   Coach and upskill junior analysts, supporting their transition to data lake environments and fostering a culture of continuous learning
  </li>
  <li>
   Support the entire business unit in driving value from the data lake, especially as new data access and capabilities come online
  </li>
  <li>
   Partner with various teams across Royal Canin to design and deliver capability-driven, custom analysis and insights that deepen business understanding
  </li>
  <li>
   Support the entire business unit in driving value from the data lake, especially as new data access and capabilities come online
  </li>
  <li>
   Drive and shape capability strategy across the business, ensuring analytics solutions align with evolving needs and opportunities
  </li>
  <li>
   Engage with leaders and stakeholders to understand, modernize, and expand analytics capabilities
  </li>
  <li>
   Own the operational quality of reporting and analysis, including data collection, cleaning, and preprocessing as needed
   <br/>
   <br/>
  </li>
 </ul>
 What can you expect from Mars?
 <br/>
 <br/>
 <ul>
  <li>
   Work with diverse and talented Associates, all guided by the Five Principles
  </li>
  <li>
   Join a purpose-driven company, striving to build the world we want tomorrow, today
  </li>
  <li>
   Best-in-class learning and development support from day one, including access to our in-house Mars University
  </li>
  <li>
   An industry competitive salary and benefits package, including company bonus
   <br/>
   <br/>
  </li>
 </ul>
 #TBDDT
 <br/>
 <br/>
 The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
 <br/>
 <br/>
 The pay range shown is applicable to all locations listed within the job posting:USD 133,067.00 - USD 182,958.00
 <br/>
 <br/>
</div>


Lead Business Intelligence Analyst

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p><div></div><div><br>
This role is approximately 80% remote and up to 20% onsite, as approved by manager and depending on business operations requirements. The selected candidate must be able to come onsite to perform any required work within 48 hours when needed. This may be subject to change.</div><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Position</b>:<br>
<br>
Under varying levels of direction and expertise, is responsible for the on-going assessment, design, development and implementation of system-wide clinical systems. Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of clinical information systems; critically evaluate information from various sources; distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.<br>
<br>
<b>Examples of Typical Tasks</b>:<br>
<br>
At a higher level, performs the typical tasks of Assignment Level I:</p><p>
1. Analyze and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications.</p><p>
2. Interview end users, stakeholders, and project sponsors in order to assess business and clinical needs; create business, functional, and technical requirements document based on captured data and, in accordance with departmental protocol/standards.</p><p>
3. Convert information gathered into specific details including data sources, data and user types, interface components, interface navigation needs, reporting needs and administrative system needs.</p><p>
4. Define external interfaces, constraints, quality issues and other non-functional requirements.</p><p>
5. Provide project management team with identified risks, concerns, and ambiguities discovered during the gathering of requirements; assist team in developing solutions.</p><p>
6. Partner with project managers to complete requirements documentation, in accordance with project schedule.</p><p>
7. Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.</p><p>
8. Ensure software development team accounts for all defined technical requirements, in coordination with quality assurance team. Ensure that all quality standards comply with internal policies and industry standards.</p><p>
9. Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.<br>
<br>
10. Plan, coordinate, and support unit acceptance testing and subsequent deployments, in coordination with other team leaders.</p><p>
11. Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.</p><p>
12. Develop and execute project presentations.<br>
<br>
13. Participate in special projects, as required.<br>
<br>
14. Provide training to and serve as a mentor for junior clinical business analysts and/or other appropriate project team members; manage and evaluate work products for assigned team members.<br>
<br>
15. Participate in the development of various departmental training initiatives.<br>
<br>
16. Interview junior clinical business analysts and/or other appropriate project team members.</p><p>
In addition to performing the typical tasks of Assignment Level I at a higher level, as described above, also performs the following tasks:<br>
<br>
<b>1.</b> Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.<br>
<br>
<b>2.</b> Provide supervision and guidance to junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.<br>
<br>
<b>3.</b> Interview junior clinical business analysts, clinical business analysts assigned at Level I, consultants, and/or other appropriate project team members.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>1. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or<br>
2. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or<br>
3. A satisfactory combination of education, training, and experience.<br>
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Department Preferences</b></h2><div><br>
<div><div>
</div><div><b>Certification(S)/NYS Licenses/Education:</b></div><ul><li><p>
Proficiency/certification in assigned application if applicable must be obtained within 6 months of hire. This certification/proficiency must be maintained, and all continuing education must be passed to retain employment.</p></li></ul><div></div><div><b><br>
Knowledge, Skills, Abilities and other Requirements:</b></div><ul><li><p>
Healthcare Experience Preferred</p></li><li><p>
At least 1 full life cycle implementation, other implementation of systems, major system upgrade, or application preferred</p></li><li><p>
Multiple Epic go-lives, and at least one from (near) inception to completion</p></li><li><p>
Epic implementation at a multi-hospital system, and/or a major academic medical center.</p></li><li><p>
Experience documenting system architecture design and clinical system workflow.</p></li><li><p>
Excellent verbal and written communication skills and the ability to interact professionally</p></li></ul><div></div><div><b><br>
Years of Experience:</b></div><ul><li><p>
6 years of experience</p></li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p><div><b><i>
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.</i></b></div></div></div></div></div></div>

Clinical Business Analyst Lv 2

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><br>
<div><div>
</div><p><b>9:00 A.M &ndash; 5:00 P.M</b></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>Purpose of Functional Assignment:</b></p><p>
Under supervision, provides Level 1 support for NYC Health + Hospitals. Focuses on delivering timely and effective assistance to end-users emphasizing developing strong communication, problem-solving, and customer service skills, while gaining foundational knowledge of IT best practices within a healthcare setting. Monitors and answers phone calls, live chat interactions, email messages, service portal support, and auto-triggered request queues during their assigned tour (I, II or III). Provides real-time Service Desk coverage to meet service level requirements and exceed end-user expectations.</p><p><b>
Examples of Typical Tasks:</b></p><p>
1. Assists in receiving, prioritizing, documenting, and resolving Level 1 Interactions, Incidents, Service Requests (Tasks/Catalogs), and Work Order tickets under guidance.</p><p>
2. Maintains detailed and standardized documentation within all tickets to enable seamless collaboration and knowledge transfer across the team.</p><p>
3. Provides Level 1 support to end-users, striving to resolve issues at the first point of contact with mentorship from senior team members.</p><p>
4. Serves as a single point of contact for users regarding Service Desk activities, including Interactions, Incidents, Service Requests (Tasks / Catalogs), and Work Orders.</p><p>
5. Triages, tracks, and monitors tickets, ensuring accurate transfers and escalations, adhering to Service Level Agreements (SLAs).</p><p>
6. Assists in providing support for application-related issues and requests.</p><p>
7. Contributes in providing a positive customer experience by meeting expectations and building trust in resolution processes.</p><p>
8. Contributes to the ongoing improvement of the Service Desk processes and procedures.</p><p>
9. Develops and maintain technical knowledge on all IT technologies.</p><p>
10. Performs duties that may be primarily remote, and may need to report to the office with a 48-hour notice for operational needs, and/or training purposes. Works flexibly across various locations and shifts as required by operational needs.</p><p>
11. Participates in special projects as assigned and perform other duties as required.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>Assignment Qualification Requirements:<br>
1. Bachelor&rsquo;s degree from an accredited college or university in Industrial Engineering, Systems, Industrial Management, Business Administration or related disciplines; or,<br>
2. Two years of technical training or education beyond the High School level, with a minimum of two years of full-time, paid experience in the field of industrial engineering, systems analysis, methods and procedures, work simplification, cost reductions, Electronic Data Processing (EDP) data processing applications, forms designs and control; or,<br>
3. A satisfactory combination of the above.<br>
<br>
Assignment Qualification Preferences:<br>
1. A minimum of High School diploma or educational equivalent and four (4) years of service desk or technical support experience.<br>
<br>
Required Knowledge Areas, Skills, Abilities, and other Qualifications:
<br>
1. Understanding of ServiceNow.<br>
2. Understanding of remote desktop tools (Bomgar).<br>
3. Basic Hardware and Software Troubleshooting.
<br>
4. Customer service skills and strong documentation skills<br>
<br>
Equipment/Machines and Software Operated:<br>
1. General office equipment (e.g., computer, scanner, printer, phones).</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Department Preferences</b></h2><div><br>
<div><div>
</div><div>Required Knowledge Areas, Skills, Abilities, and other Qualifications:</div><div>
1. Understanding of ServiceNow.</div><div>
2. Understanding of remote desktop tools (Bomgar).</div><div>
3. Basic Hardware and Software Troubleshooting.</div><div>
4. Customer service skills and strong documentation skills</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p><div><b><i>
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.</i></b></div></div></div></div></div></div>

Junior EITS Service Desk Analyst

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