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account management team manager

team lead

Lucidya | لوسيديا

<div>
 Lucidya is in search of a proactive and talented Backend Team Lead to spearhead our backend development efforts. In this pivotal role, you will oversee a skilled team of backend developers, ensuring that our systems are designed for performance, scalability, and maintainability. With a deep understanding of best practices in backend architecture, you will guide your team in delivering high-quality software solutions that leverage our machine learning and big data capabilities.
 
 
 Your responsibilities will include setting development standards, mentoring team members, and collaborating with cross-functional teams to align backend development with our overall product strategy. You will also be deeply involved in coding, refactoring, and optimizing backend services, as well as reviewing code to maintain robust and efficient systems.
 
 
 The ideal candidate will be a hands-on leader with experience in backend technologies such as Python, Ruby on Rails, and databases like PostgreSQL or Cassandra. Strong communication skills and a passion for fostering teamwork and innovation are essential for success in this role. You will be a key player in shaping the future of our backend systems at Lucidya.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and manage a team of backend developers, fostering a culture of collaboration, accountability, and continuous improvement
 </li>
 <li>
 System Architecture: Design and implement robust, scalable backend architectures that support our product vision and provide high availability and performance
 </li>
 <li>
 Code Quality: Ensure the quality of code through code reviews and testing procedures, promoting best practices in development
 </li>
 <li>
 Collaboration: Collaborate with product and frontend teams to define project scopes, features, and timelines to align backend development with overall business goals
 </li>
 <li>
 Optimizations: Identify performance bottlenecks and implement optimizations, ensuring efficiency and scalability in our backend systems
 </li>
 <li>
 Innovation: Stay current with emerging technologies and industry trends, proposing and integrating innovative solutions to enhance our backend capabilities
 </li>
 <li>
 DevOps Practices: Promote and implement continuous integration and deployment practices, ensuring smooth deployment processes and reliable systems
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, IT, or an equivalent practical experience
 </li>
 <li>
 5+ years of experience in backend software development
 </li>
 <li>
 2+ years of experience in a leadership or team lead role
 </li>
 <li>
 Strong expertise in backend technologies, including Python and Ruby on Rails
 </li>
 <li>
 Experience with SQL and noSQL databases, such as PostgreSQL, Cassandra, or Redis
 </li>
 <li>
 Knowledge of microservices architecture and RESTful API design
 </li>
 <li>
 Experience with cloud platforms (AWS, Google Cloud, Azure) is a plus
 </li>
 <li>
 Strong understanding of software development best practices, including version control systems such as Git
 </li>
 <li>
 Excellent problem-solving skills and the ability to troubleshoot complex systems
 </li>
 <li>
 Strong communication and interpersonal skills, with an aptitude for mentoring and coaching team members
 </li>
 <li>
 Ability to manage multiple projects and priorities effectively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 
 This is more than just an engineering role&mdash;it's an opportunity to
 
 shape the infrastructure and technical future of Lucidya
 
 . You'll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.
</div>

Backend Team Lead

51Talk Headquarters

<div>
 
 
 Job Title:
 
 Telesales Team Lead (Course Consultant) , Maadi, Cairo
 
 
 
 
 
 
 Position Overview:
 
 
 
 We are seeking a results-driven and inspiring Telesales Team Lead to build, guide, and manage our foundational sales team in Egypt. You will be a player-coach, responsible for driving your team to achieve ambitious sales targets while embodying our customer-centric approach. This is a unique opportunity to be a key player in launching a market and shaping the sales culture from the ground up.
 
 
 
 
 
 
 
 
 
 What You'll Do （Job Responsibilities):
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Telesales representatives to consistently exceed sales targets and KPIs.
 </li>
 <li>
 Drive team performance through regular monitoring, feedback, and hands-on training.
 </li>
 <li>
 Develop and refine sales strategies and scripts tailored to the Egyptian market.
 </li>
 <li>
 Champion the use of our CRM system for accurate tracking, reporting, and pipeline management.
 </li>
 <li>
 Act as a senior sales expert, handling key customer conversations and ensuring a top-tier customer experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Experience:
 
 3+ years in telesales/inside sales, with at least 1 year in a team leadership or supervisory capacity.
 </li>
 <li>
 
 Leadership:
 
 A proven ability to inspire a team and foster a high-performance, positive sales culture.
 </li>
 <li>
 
 Skills:
 
 Strong understanding of sales cycles, CRM systems, and consultative selling.
 </li>
 <li>
 
 Language:
 
 Professional fluency in
 
 English
 
 is mandatory. Fluency in
 
 Arabic
 
 is a major advantage.
 </li>
 <li>
 
 Bonus:
 
 Experience in the EdTech, education, or e-learning industry is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 A competitive salary with an attractive performance-based commission structure.
 </li>
 <li>
 The opportunity to be a founding member of our Middle East team with significant career growth potential.
 </li>
 <li>
 A vibrant, international, and mission-driven company culture.
 </li>
 <li>
 Comprehensive training and ongoing professional development.
 </li>
 </ul>
 
 
</div>

Telesales Team Lead

ELSEWEDY ELECTRIC POWER SYSTEMS PROJECTS

<div>
 
 
 
 The main purpose of the job:
 
 
 
 
 To manage scheduling and planning activities of the project as per contract requirements in addition to managing providing strategies &amp; material. To ensure that all project regulations are implemented &amp; analyze the reasons for deviation from the target.
 
 
 
 
 
 
 
 Job responsibility:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for preparation of Master Baseline schedules for the entire project and detailed schedule in terms of (Engineering, Procurement, Construction, and Startup &amp; Commissioning as well as each subcontract package as applicable). And ability to coordinate with project teams/disciplines.
 </li>
 <li>
 Develop, review, and validate project schedules, baselines, and work breakdown structures (WBS) in alignment with industry standards.
 </li>
 <li>
 Ensure project schedules are realistic, achievable, and optimized, integrating scope, cost, and risk parameters.
 </li>
 <li>
 Conduct schedule risk assessments and scenario analysis to evaluate project feasibility and potential delays.
 </li>
 <li>
 Responsible for preparation of Master Baseline schedules for the entire project and detailed schedule in terms of (Engineering, Procurement, Construction, and Startup &amp; Commissioning as well as each subcontract package as applicable).
 </li>
 <li>
 Responsible for resource allocation, loading, and leveling as applicable
 </li>
 <li>
 Coordinate with the project manager regarding strategic targets for projects.
 </li>
 <li>
 Responsible for identifying project schedule critical path(s)
 </li>
 <li>
 Supervise the preparation of project progress reports/presentations to ensure the transfer of the actual situation while highlighting project risks to different stakeholders.
 </li>
 <li>
 Coordinating with different project disciplines to ensure the validity of project schedules and awareness of risks.
 </li>
 <li>
 Approve, Monitor, analyze, and study subcontractors&rsquo; baseline and updated schedules and its impact on the project master baseline schedule.
 </li>
 <li>
 Responsible for settling subcontractor&rsquo;s performance indicators and highlighting performance deviations.
 </li>
 <li>
 To prepare delay analysis and project time claims resolution.
 </li>
 <li>
 To participate and provide support for project cash flow &amp; invoicing.
 </li>
 <li>
 To Build an interactive dashboard provides multiple layers of knowledge about the Project status
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering.
 </li>
 <li>
 +8 years&rsquo; experience
 </li>
 <li>
 Contractor background in EPC or Industrial field (Power Generation, Oil &amp; Gas Substation, Industrial factories - Cement, Fertilizers&hellip;etc.)
 </li>
 <li>
 Computer literate especially with Primavera (P6), Microsoft Office (Word, Excel, and PowerPoint&hellip;&hellip;, etc.).
 </li>
 <li>
 Good interpersonal and communication skills with a good command of English.
 </li>
 <li>
 Proven track records with project management tools/courses and fair knowledge (Construction Management, PRMG, PMI-SP, or PSP and/or PMP).
 </li>
 <li>
 knowledge of database concepts
 </li>
 </ul>
 
 
</div>

Planning Team Lead

Americana Restaurants

<div>
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Continuously monitor and update the accuracy and availability of all product and service knowledge available to the agents.
 </li>
 <li>
 Handle customer queries on an ongoing basis to keep self-updates on real customer concerns and modify knowledge base as needed.
 </li>
 <li>
 Assist agents in handling customer queries whenever required.
 </li>
 <li>
 Improve the quality of service by identifying gaps in product knowledge base and taking steps to build a better knowledge resource and understanding of the same amongst agents.
 </li>
 <li>
 Conduct frequent meetings with agents and team leads to gather their feedback regarding client policies, tools and product and make improvements to the knowledge resources as required.
 </li>
 <li>
 Deliver daily briefings to agents to ensure that all updates are cascaded.
 </li>
 <li>
 Deliver refresher sessions to cover gaps in product knowledge as and when the need arises, in consultation with the operations manager.
 </li>
 <li>
 Cascade updates regarding products &amp; policies to agents in a periodic and effective manner.
 </li>
 <li>
 Act as the knowledge reference during quality calibration sessions and resolve knowledge disputes between quality monitoring coordinators and team leads.
 </li>
 <li>
 Send relevant reports to the call center heads, such as &ldquo;consultant line report&rdquo; and &ldquo;case wellness report&rdquo; which benefit in identifying issues with the call center heads knowledge base &amp; tools.
 </li>
 <li>
 Participate in the creation of skill verifications for the agents.
 </li>
 </ul>
 
 
 
 
 
 EXPERIENCE:
 
 
 <ul>
 <li>
 Minimum 2 years of Experience.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFIC SKILLS:
 
 
 <ul>
 <li>
 High usage skills of Microsoft office applications and tools.
 </li>
 <li>
 Understanding of company products, services, and policies.
 </li>
 <li>
 Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
 </li>
 </ul>
</div>

Call Center Team Lead

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a deputy plant manager in all departments: production, quality and utilities. Ensures that safety and quality requirements are met based on Al Ahram Beverage Company and global Heineken standards.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manages all activities related to the safety of the plant.
 </li>
 <li>
 Conducts regular quality checks on the finished products.
 </li>
 <li>
 Manages packaging, production and utilities.
 </li>
 <li>
 Sets the periodic maintenance plan in collaboration with the maintenance specialist and planning engineer as part of a weekly plan to sustain production.
 </li>
 <li>
 Seeks ways to enhance the production line and stays up-to-date on any relevant technological advancements.
 </li>
 <li>
 Handles programmable line control by accessing the PLC monitor and resolving issues accordingly.
 </li>
 <li>
 Checks and ensures spare parts&rsquo; availability in the warehouses.
 </li>
 <li>
 Creates a daily report on the production line&rsquo; performance, safety and quality.
 </li>
 <li>
 Develops weekly performance and budget reports.
 </li>
 <li>
 Reviews weekly tasks with the management team.
 </li>
 <li>
 Allocates tasks to the technicians based on the maintenance plan set in collaboration with the maintenance engineer and planning specialist.
 </li>
 <li>
 Monitors the performance of technicians and operators and identifies areas of improvement. Seeks constant skill enhancement across the team.
 </li>
 <li>
 Conducts a weekly audit on the tasks performed by technicians and operators.
 </li>
 <li>
 Analyzes any technical issues in collaboration with the team to identify the root cause and resolve it.
 </li>
 <li>
 Develops and submits all required reports in a timely manner. Disclaimer: Other duties assigned as needed.
 
 
 </li>
 </ul>
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor&rsquo;s degree in Engineering, Mechanical, Chemical or Electrical Engineering and/or similar
 
 
 
 Years Of Experience
 
 
 
 4-6 years of experience in maintenance (engineering) and/or operations and improving maintenance performance.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint)
 
 
 Knowledge in TPM
 
 #addjob
 
 
 
</div>

Maintenance Team Lead - Engineer - Obour Plant

Al-Futtaim

<div>
 
 
 Company:
 
 Al Futtaim Private Company LLC
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 
 
 <ul>
 <li>
 The Senior Graphic Designer Team Lead is responsible for overseeing the creative direction and execution of design projects within the Egypt Design Hub. This role is critical for maintaining visual consistency across company communications while supervising a growing team of designers. The leader is expected to guide the team in producing innovative and high-quality designs, leveraging both traditional and AI-powered tools to elevate the brand. The position forms an integral part of the Corporate Communications division, tasked with aligning design outputs with strategic business objectives.
 </li>
 </ul>
 
 
 
 
 
 What You Will Do:
 
 
 
 
 
 
 
 Creative Design &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Develop high-impact, visually compelling graphics across various platforms, including social media, events, web, and internal communications.
 </li>
 <li>
 Ensure all creative outputs adhere to brand guidelines and support business objectives.
 </li>
 <li>
 Leverage AI-powered design and productivity tools to enhance creative output and streamline workflows.
 </li>
 <li>
 Stay ahead of industry trends, particularly in design innovation, motion graphics, and AI-driven tools.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 
 
 
 <ul>
 <li>
 Lead and supervise the Egypt-based design hub team, overseeing the full creative process from brief to delivery.
 </li>
 <li>
 Allocate resources effectively to meet the volume and timelines of design requests.
 </li>
 <li>
 Review, guide, and approve all team outputs to ensure alignment with brand identity and creative excellence.
 </li>
 <li>
 Mentor and coach junior designers, fostering continuous skill development and creative growth.
 </li>
 <li>
 Promote a culture of innovation, quality, and collaboration within the team.
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Strategic Oversight
 
 
 
 
 
 <ul>
 <li>
 Own day-to-day team operations including workload planning, performance tracking, and quality assurance.
 </li>
 <li>
 Collaborate closely with marketing, communications, and content teams across the organization.
 </li>
 <li>
 Manage design hub budget and headcount planning.
 </li>
 <li>
 Scale the team in line with increasing global demand and service scope.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 
 
 
 <ul>
 <li>
 Expert proficiency in Adobe Creative Suite and other industry-standard design software.
 </li>
 <li>
 Excellent leadership and team management skills.
 </li>
 <li>
 Strong ability to leverage AI-powered tools for creative design.
 </li>
 <li>
 In-depth understanding of brand identity and visual communication.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Graphic Design or a related field.
 </li>
 <li>
 Minimum of 15+ years of experience in graphic design.
 </li>
 <li>
 Experience leading a team of 5-10 people.
 </li>
 <li>
 Proficiency in Adobe Creative Suite and experience with AI-powered design tools.
 </li>
 <li>
 Prior experience working in global consultancies, agencies servicing global brands, or multinational corporations.
 </li>
 <li>
 Strong passion for pushing creative boundaries and going the extra mile.
 </li>
 </ul>
 
 
</div>

Senior Manager Graphic Designer

ECEC East Consulting Engineering Company

<div>
 
 
 Job Summary
 
 
 
 The Architect is responsible for:
 
 <ul>
 <li>
 The efficient and timely preparation of accurate, high-quality architecture drawings using the relevant software, including AutoCAD, Revit, for large scale, complex design projects, covering hospitality, healthcare, residential, offices, landscape, infrastructure, and mixed-use project types,
 
 preferably including towers of 30 floors or more
 
 as directed by the Architecture Team Lead (Cairo),
 </li>
 <li>
 Coordination with the drafting resources, and other resources required for completion of all drawings, specifications and bills of quantities, and,
 </li>
 <li>
 Strong working knowledge of all required architecture codes / standards, design and construction practices, and drawing practices for large scale, complex architecture design projects.
 </li>
 </ul>
 
 
 
 
 Critical outcomes of this role include; production of accurate, timely and high-quality architecture drawings for large scale, complex projects, and coordination of these drawings with all other required design disciplines such as structure, mechanical and electrical engineering, and quantity surveying.
 
 
 
 
 
 The role requires building and maintaining professional relationships with internal stakeholders, other consultants, contractors, including coordinating with other design architects, engineers, Architecture Team Lead (Cairo), and the Design Project Manager to assist with submittal of overall project deliverables for concept, schematic, detailed design, and tender document stage submissions, in line with planned project timelines.
 
 
 
 
 
 
 Job Duties
 
 
 
 For specific allocated projects, in coordination with the Architecture Team Lead (Cairo), manage, plan and carry out;
 
 
 
 
 <ul>
 <li>
 Obtain all data and follow up with project managers, Architecture Team Lead (Cairo), other company staff, other consultants so that production of drawings, specifications and bills of quantities are completed in an accurate, timely manner, to the required quality,
 </li>
 <li>
 Establish and build professional relationships with other staff, other Consultants, contractors.
 </li>
 <li>
 Understand the project brief,
 </li>
 <li>
 Assist Architecture Team Lead (Cairo), other Engineering Designers with the preparation and implementation of the Project architecture designs in coordination with the assigned project team,
 </li>
 <li>
 Participate in and contribute to value engineering exercises, and,
 </li>
 <li>
 Coordinate with internal disciplines and teams within ECEC and with 3rd parties in relation to technical, financial, safety, quality, schedule and other elements of a project, so that accurate architecture drawings, specifications and bills of quantities are produced.
 </li>
 </ul>
 
 
 
 
 Specifically, the Architect is responsible for:
 
 <ol>
 <li>
 Implementing and updating specific and overall project architecture designs, drawings, specifications and bills of quantities for multiple complex design projects and construction projects,
 </li>
 <li>
 Assists the Architecture Team Lead (Cairo) on matters that cross between interfacing elements, projects,
 </li>
 <li>
 Work proactively, constructively, and fairly with all parties to ensure the successful execution of duties, and,
 </li>
 <li>
 Perform other responsibilities associated with this position as directed, and as may be appropriate.
 </li>
 </ol>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelors Degree in Architecture,
 </li>
 <li>
 Registration with a recognized professional Standards Institution (licensed to practice architecture),
 </li>
 <li>
 Specific training &amp; qualifications in architecture including use of specific software, such as AutoCAD, Revit, Sketchup, Rhino,
 </li>
 </ul>
 
 
 
 
 
 Specific Skills Required
 
 
 <ul>
 <li>
 Very good level of competence in use of Revit, AutoCAD and other drafting software,
 </li>
 <li>
 Excellent working knowledge of internationally accepted architecture, design industry principles and practices / safety / quality systems,
 </li>
 <li>
 Excellent knowledge of relevant, current architecture design standards, including the Saudi Building Code,
 </li>
 <li>
 Able to work with minimal supervision,
 </li>
 <li>
 Excellent problem solving, numeracy and English literacy skills,
 </li>
 <li>
 Clear verbal and written communication skills,
 </li>
 <li>
 Use diplomacy and tact in discussions with other parties,
 </li>
 <li>
 Contributes to team building and enhancing morale across the team / project,
 </li>
 <li>
 Promotes equality and recognises diversity in managing people,
 </li>
 <li>
 Understands local and international multi-cultural aspects of the Kingdom of Saudi Arabia, and,
 </li>
 <li>
 High level of computer literacy.
 </li>
 </ul>
 
 
 
 
 
 Person Specification (Behavioral Attributes)
 
 
 <ul>
 <li>
 Leads by example - Creates an inclusive work environment based on trust and respect. Demonstrates strong people manager/coaching skills. Continues to look for opportunities to grow and help others grow,
 </li>
 <li>
 Demands excellence - Able to work through ambiguity to drive team performance. Sets standards and delivers high-quality work,
 </li>
 <li>
 Safety and integrity always - Ensures team operates with high standards of integrity.
 
 Make safety a priority
 
 ,
 </li>
 <li>
 Collaborative - Works with employees to ensure success with internal and external client delivery &ndash;
 
 A good team member
 
 ,
 </li>
 <li>
 Clear and frequent communications - Communicates in a respectful way, ensuring other&rsquo;s viewpoints are solicited and considered. Listens and learns from others, and,
 </li>
 <li>
 Execution and results &ndash; Self driven, achieves results through strong focus on execution and measurement.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5 to 10 years of related work experience in an architecture design consultancy, preparing designs for large scale, complex projects, and,
 </li>
 <li>
 Previous Middle East experience in design and drafting using Revit and AutoCAD, and 3D modelling software is required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Additional Comments
 
 
 
 Candidates who can start in a short timeframe are preferred.
 
</div>

Architect

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