contracts team leader

api development lead

architect team lead

associate project manager

b2b sales team lead

team lead

Henkel

<div>
 
 About this Position
 
 This role leads the technical team to optimize maintenance operations, ensure equipment availability, and develop the skills of mechanics and electricians. Oversees preventive and corrective maintenance, implements SAP MMA and PM DMS systems, and drives problem-solving and operational excellence across the site.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Guide mechanics and electricians to improve maintenance and build their skills.
 </li>
 <li>
 Oversee preventive and corrective maintenance using PM DMSs and execute regular checks.
 </li>
 <li>
 Maintain equipment availability and manage spare parts and M&amp;R costs.
 </li>
 <li>
 Lead breakdown elimination, solve chronic losses, and coach maintenance leaders.
 </li>
 <li>
 Own SAP MMA and PM DMS implementation, review schedules, and ensure operational alignment.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 3 to 5 years of experience in reliability and maintenance or relevant fields.
 </li>
 <li>
 Electrical, Electromechanical, or Mechatronics Engineering degree; CRMP/PMP is a plus.
 </li>
 <li>
 Reliability methodologies (FMEA, RCA, RCM), data analysis (SPC, Six Sigma DMAIC), equipment knowledge (electromechanical systems, rotating equipment, schematics), maintenance planning (predictive/preventive maintenance, CMMS), and troubleshooting complex issues.
 </li>
 <li>
 Vision setting, coaching, motivating the team, and leading by example.
 </li>
 <li>
 Clear technical communication to non-technical stakeholders, cross-departmental liaison, and effective reporting.
 </li>
 <li>
 Problem-solving, maintenance strategy development, budgeting, prioritization, scheduling, and resource management.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Reliability & Maintenance Lead

API Development Lead

Emirates NBD Egypt

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with a portfolio of multinational corporate clients.
 </li>
 <li>
 Understand clients' financial needs and objectives and provide tailored banking solutions.
 </li>
 <li>
 Proactively identify cross-selling opportunities and promote the bank's full range of products and services.
 </li>
 <li>
 Manage client relationships effectively, resolving issues and ensuring client satisfaction.
 </li>
 <li>
 Identify and pursue new business opportunities within the corporate banking market.
 </li>
 <li>
 Develop and execute business development plans to achieve revenue growth targets.
 </li>
 <li>
 Network with potential clients and industry professionals to expand the bank's client base.
 </li>
 <li>
 Assess and manage credit risk associated with corporate clients.
 </li>
 <li>
 Ensure compliance with all regulatory requirements and internal policies.
 </li>
 <li>
 Monitor market trends and economic conditions to identify potential risks.
 </li>
 <li>
 Track and analyze team performance against key performance indicators (KPIs).
 </li>
 <li>
 Prepare and present financial reports to senior management.
 </li>
 <li>
 Develop strategies to improve team efficiency and profitability.
 </li>
 <li>
 Provide ongoing coaching, mentoring, and performance feedback to team members.
 </li>
 <li>
 Manage team workload, allocate resources effectively, and monitor performance against established goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, Economics, or a related field.
 </li>
 <li>
 Minimum 10 years of experience in corporate banking
 </li>
 <li>
 Proven track record of successfully managing a team and achieving targets.
 </li>
 <li>
 Strong understanding of banking products, services, corporate finance, credit analysis, and risk management.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to build and maintain strong relationships with clients and colleagues.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Team Head - Multinational Corporates

eClerx

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

QNBeyond Plus

<div>
 
 About the Role
 
 
 We are looking for an experienced
 
 Backend Lead &ndash; Java
 
 to lead the development and architecture of scalable backend systems powering our digital banking platform.
 
 
 The ideal candidate will have strong expertise in
 
 Java, Spring Boot, and microservices architecture
 
 , with proven experience leading backend engineering teams and delivering enterprise-grade systems.
 
 
 You will work closely with architects, product managers, frontend engineers, and DevOps teams to build secure, scalable, and high-performance backend services.
 
 
 Key Responsibilities
 
 
 Backend Leadership
 
 <ul>
 <li>
 Lead and mentor backend engineering teams.
 </li>
 <li>
 Define backend architecture standards and development best practices.
 </li>
 <li>
 Conduct code reviews and technical design discussions.
 </li>
 </ul>
 
 Backend Development
 
 <ul>
 <li>
 Design, develop, and maintain backend services using Java and Spring Boot.
 </li>
 <li>
 Build scalable microservices architectures supporting high-volume systems.
 </li>
 <li>
 Develop secure and scalable RESTful APIs.
 </li>
 </ul>
 
 System Architecture
 
 <ul>
 <li>
 Contribute to backend system design and architectural decisions.
 </li>
 <li>
 Ensure high availability, scalability, and performance.
 </li>
 <li>
 Implement secure coding standards and backend security practices.
 </li>
 </ul>
 
 Integration &amp; Messaging
 
 <ul>
 <li>
 Integrate backend systems with enterprise services and third-party platforms.
 </li>
 <li>
 Work with event-driven architectures using Kafka or similar technologies.
 </li>
 </ul>
 
 Collaboration
 
 <ul>
 <li>
 Collaborate with frontend, QA, DevOps, and product teams.
 </li>
 <li>
 Participate in Agile/Scrum planning and delivery activities.
 </li>
 </ul>
 
 Required Qualifications
 
 
 Experience
 
 <ul>
 <li>
 
 9+ years of experience in Java backend development
 
 </li>
 <li>
 
 2+ years of experience leading backend teams
 
 </li>
 <li>
 Strong experience with Spring Boot and microservices
 </li>
 </ul>
 
 Technical Skills
 
 <ul>
 <li>
 Java
 </li>
 <li>
 Spring Boot
 </li>
 <li>
 Microservices
 </li>
 <li>
 REST APIs
 </li>
 <li>
 SQL / PostgreSQL / MySQL
 </li>
 <li>
 Kafka
 </li>
 <li>
 Docker
 </li>
 <li>
 Kubernetes
 </li>
 <li>
 CI/CD pipelines
 </li>
 <li>
 Git
 </li>
 </ul>
 
 Security &amp; Architecture
 
 <ul>
 <li>
 OAuth2 / JWT
 </li>
 <li>
 Distributed systems design
 </li>
 <li>
 API security best practices
 </li>
 </ul>
 
 Professional Skills
 
 <ul>
 <li>
 Strong leadership and mentoring skills
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in
 
 digital banking, fintech, or financial services
 
 </li>
 <li>
 Experience building
 
 high-availability enterprise systems
 
 </li>
 <li>
 Experience with cloud platforms and container orchestration
 </li>
 <li>
 Experience with event-driven architectures
 </li>
 </ul>
 
 
</div>

Backend Lead – Java

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

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