it specialist

project manager

technical support engineer

sales manager

systems engineer

technical manager

Accenture

<div>
 
 
 Job Description
 
 
 
 
 
 Accenture Technology &ndash; Oracle Practice:
 
 
 
 Through unmatched industry experience, leading‑edge Oracle technologies, and a global delivery network, Accenture helps organizations design and deliver digital products that drive meaningful business outcomes. By combining user‑centered design, technology expertise, and scalable delivery models, we enable clients to build intuitive, high‑quality digital experiences aligned with enterprise platforms. Visit us at www.accenture.com.
 
 
 The Work:
 
 
 As an
 
 Oracle Technical Manager
 
 , you will lead the design and delivery of screen‑based digital experiences built on Oracle platforms. You will be responsible for shaping end‑to‑end product experiences that bring brand values to life while aligning with Oracle technical standards and enterprise architectures. This role requires strong design leadership, ownership of team decisions, and close collaboration with Oracle technical teams, product owners, and business stakeholders to deliver scalable, cross‑team solutions.
 
 
 Responsibilities:
 
 
 
 <li>
 Lead the conceptualization, design, and prototyping of digital product experiences across Oracle‑based platforms and enterprise applications.
 
 </li>
 <li>
 Translate complex business and technical requirements into clear user journeys, wireframes, interaction models, and high‑fidelity prototypes.
 
 </li>
 <li>
 Communicate design solutions through narratives, storyboards, prototypes, and presentations to both technical and non‑technical stakeholders.
 
 </li>
 <li>
 Act as a subject matter expert in UX and Product Design, contributing to key design, platform, and experience‑related decisions across programs.
 
 </li>
 <li>
 Manage and guide the design team to ensure effective execution, quality delivery, and alignment with Oracle technical constraints and business objectives.
 
 </li>
 <li>
 Develop, maintain, and govern a scalable design system that ensures consistency and usability across Oracle digital products and platforms.
 
 </li>
 <li>
 Plan and execute user research and usability testing, validating solutions and continuously refining experiences based on user insights.
 
 </li>
 <li>
 Collaborate closely with Oracle technical architects, developers, product managers, and business teams to ensure feasibility and alignment.
 
 </li>
 <li>
 Drive design solutions that can be reused across multiple teams and products, improving efficiency and experience consistency.
 
 </li>
 <li>
 Create and deliver executive‑level presentations to articulate design rationale, trade‑offs, and recommendations.
 
 </li>
 <li>
 Stay current with UX, product design, and Oracle ecosystem trends, applying best practices to continuously improve design quality.
 
 
 
 </li>
 
 Job Qualifications
 
 
 
 Qualifications:
 
 
 
 <li>
 Minimum 10 years of experience in Digital Product Design, User Experience, or related disciplines.
 
 </li>
 <li>
 Intermediate to advanced proficiency in User Experience (UX) Design is required.
 
 </li>
 <li>
 Proven experience in Interaction Design, Product Design, Prototype Development, and Visual Design is strongly preferred.
 
 </li>
 <li>
 Experience working within enterprise platforms (preferably Oracle ecosystems) is highly desirable.
 
 </li>
 <li>
 Demonstrated ability to lead design teams, own decisions, and influence cross‑functional stakeholders.
 
 </li>
 <li>
 Strong analytical, problem‑solving, and communication skills, with the ability to operate across multiple teams and programs.
 
 
 
 </li>
</div>

Oracle Technical Track Manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Premier Services and Recruitment

<div>
 
 We are seeking a highly experienced and driven
 
 Business Development Manager
 
 to support and lead
 
 Market Development &amp; Technical Marketing (MDTM)
 
 activities within the petrochemical industry. The role is focused on driving market growth through technical expertise, customer engagement, and strategic market development.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Drive and execute the
 
 Market Development &amp; Technical Marketing (MDTM) strategic plan
 
 across the region in alignment with Business Management, Technology, and Global MDTM teams to support company profitability and EBITDA objectives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify and develop
 
 market opportunities
 
 through strong understanding of industry trends and customer requirements and translate them into structured and viable business cases in coordination with Business Management and Technology teams.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide
 
 technical and strategic support
 
 to customers to strengthen relationships and support business growth across the petrochemical value chain.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Lead and support the implementation of
 
 innovative market solutions
 
 , value propositions, and technical initiatives, including customer and internal training activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate closely with
 
 cross-functional teams
 
 (Manufacturing, Sales, Technology, Business Management, MDTM) to validate and implement new products, applications, and market solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work with regional MDTM experts across all industries to enhance
 
 customer satisfaction, market presence, and business expansion
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure full compliance with
 
 corporate legal, safety, environmental, and business policies
 
 in all activities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Chemical Engineering
 
 (mandatory).
 </li>
 <li>
 
 12 to 18 years of experience
 
 in the petrochemical industry.
 </li>
 <li>
 Strong background in roles such as:
 </li>
 <li>
 Technical Manager
 </li>
 <li>
 Business Development Manager
 </li>
 <li>
 Market Development Manager
 </li>
 <li>
 Solid experience in
 
 market development, technical marketing, and customer engagement
 
 .
 </li>
 <li>
 Strong understanding of the
 
 petrochemical value chain and industrial market dynamics
 
 .
 </li>
 </ul>
 
 
</div>

Business Development Manager – Polymers & Chemicals Industry

Banque Misr

<div>
 
 Title: Core Banking Project &amp; Digital Support Manager.
 
 
 Sector: Information &amp; Communication Tecnology.
 
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Train, develop, manage, and motivate the technical team to maintain high service levels.
 </li>
 <li>
 Monitor service standards and collaborate with the Technical Manager for improvements.
 </li>
 <li>
 Provide Technical insights to Speed up the delivery process of new features to different Bank channels and ensure Services Quality and interoperability
 </li>
 <li>
 Enhance decision making process by figuring out the most appropriate ways which save efforts and time and provide high quality features
 </li>
 <li>
 Work with end users to determine needs, perform business analysis, develop requirements, and create technical specifications.
 </li>
 <li>
 Perform complex technical tasks in areas like application development, database, and system administration.
 </li>
 <li>
 Plan, prioritize, assign, supervise, and review IT staff work, handle performance evaluations, training, and disciplinary actions.
 </li>
 <li>
 Oversee system security, logs, and performance issues.
 </li>
 <li>
 Ensure timely resolution of Help Desk calls, monitor service quality, and develop standards for managing calls.
 </li>
 <li>
 Stay updated with new and existing programming languages, software, applications, databases, and hardware through various learning methods.
 </li>
 <li>
 Plan the Projects depending on each project priority and criticality to cope with IT Management Vision.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Competencies
 
 
 
 <ul>
 <li>
 Good knowledge of Oracle Data base and WebLogic functionality.
 </li>
 <li>
 Developing talent and Interpersonal skills.
 </li>
 <li>
 Project management
 </li>
 <li>
 Strategic planning and advanced leadership skills.
 </li>
 <li>
 Agile Project Management.
 </li>
 <li>
 Good Knowledge in Java Technology especially in Spring Boot Framework.
 </li>
 <li>
 Must Have one of the following Certificates: PMP , Prince2,ITIL
 </li>
 <li>
 Preferred to have master's degree in computer science, Information Technology or another relevant Field.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or other relevant degree from a recognized University.
 </li>
 <li>
 Minimum of 11 years&rsquo; experience in Core Banking System Support.
 </li>
 <li>
 Banking Experience is a must.
 </li>
 <li>
 Fluent in both written and spoken English languages.
 </li>
 </ul>
</div>

Core Banking Project & Digital Support Manager

Strategic Gears

<div>
 Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations &amp; Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector.
 
 
 
 Role Overview
 
 
 The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm.
 
 
 
 Responsibilities
 
 
 Vendor &amp; ERP Management
 
 
 
 <ul>
 <li>
 Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules
 </li>
 <li>
 Drive BRD development, UAT cycles, documentation, and go-live readiness
 </li>
 <li>
 Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting)
 
 
 
 
 
 </li>
 </ul>
 Infrastructure &amp; Operations
 
 
 
 <ul>
 <li>
 Oversee Microsoft 365 / SharePoint environment and Azure integrations
 </li>
 <li>
 Manage Slack workspace administration and integrations
 </li>
 <li>
 Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices
 </li>
 <li>
 Maintain and improve internal tooling and automation
 
 
 
 
 
 </li>
 </ul>
 Product Oversight
 
 
 
 <ul>
 <li>
 Guide product priorities for internal platforms and company website
 </li>
 <li>
 Support AI and data initiatives in collaboration with the Product Lead
 </li>
 <li>
 Coordinate with the regional on-demand team for design and front-end delivery
 
 
 
 
 
 </li>
 </ul>
 Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee GDPR compliance for relevant operations
 </li>
 <li>
 Manage IT budgets, licensing, and vendor contracts
 </li>
 <li>
 Establish and maintain IT policies, security practices, and access controls
 
 
 
 
 
 </li>
 </ul>
 Strategic Planning
 
 
 
 <ul>
 <li>
 Contribute to quarterly OKR planning for the tech function
 </li>
 <li>
 Report on progress, risks, and blockers to the Director of Technology
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 5+ years in IT management or similar role, preferably in a professional services / consulting environment
 </li>
 <li>
 ERPNext / Frappe experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered
 </li>
 <li>
 Working knowledge of Microsoft 365 administration (SharePoint, Azure AD, app registrations)
 </li>
 <li>
 Experience managing external vendors on time-and-material or retainer contracts
 </li>
 <li>
 Familiarity with project management tools and consulting workflows
 </li>
 <li>
 Strong English communication; Arabic is a plus
 </li>
 <li>
 Comfortable operating in a lean, fast-moving team where the manager is also a doer
 
 
 
 
 
 </li>
 </ul>
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with Frappe Insights, MariaDB, or Python-based integrations
 </li>
 <li>
 Familiarity with Notion, Slack APIs, or Microsoft Graph API
 </li>
 <li>
 Background in the Saudi / GCC consulting market
 </li>
 <li>
 ITIL, PMP, or similar certifications
 
 
 
 
 </li>
 </ul>
</div>

IT Manager

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Senior Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 As Cloud Architect, you will define and govern the cloud architecture for the digital banking platform, ensuring secure, scalable, and resilient solutions across both AWS and Azure. You will work closely with engineering, DevOps, security, and data teams to deliver cloud infrastructure and services that support rapid delivery, operational excellence, and regulatory compliance.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Stakeholder Management &amp; Technical Leadership
 
 
 
 &middot; Act as the primary technical liaison, facilitating regular steering calls between client stakeholders and multiple service providers.
 
 
 &middot; Translate complex technical questions and design proposals from service providers into clear, actionable items for management-level review.
 
 
 &middot; Drive the decision-making process by discussing technical options with relevant client stakeholders, securing approvals, and ensuring alignment.
 
 
 &middot; Communicate decisions and provide clear, decisive direction back to service providers to guide project execution and technical implementation.
 
 
 
 Cloud &amp; IoT Operations (AWS)
 
 
 
 &middot; Manage the day-to-day operations of the production IoT infrastructure hosted on AWS, ensuring high availability, performance, and reliability.
 
 
 &middot; Lead the incident management process, including timely response, troubleshooting, and resolution of platform issues.
 
 
 &middot; Proactively monitor platform health, performance metrics, and system alerts to prevent service disruptions.
 
 
 
 Governance, Cost Optimization &amp; Security
 
 
 
 &middot; Implement and enforce cloud governance policies, including proper resource tagging, identifying and decommissioning unused services, and ensuring best practices are followed.
 
 
 &middot; Actively monitor, analyze, and optimize cloud costs, leading discussions in
 
 FinOps meetings to drive financial efficiency.
 
 
 
 &middot; Oversee cloud security by monitoring security findings, ensuring compliance with security controls, and working continuously to improve the platform's security posture.
 
 
 &middot; Generate and present regular reports on infrastructure costs, security status, and operational performance to a variety of stakeholders.
 
 
 
 Required Skills:
 
 
 
 &bull;
 
 12+ years
 
 in cloud architecture/engineering, with significant experience in regulated environments.
 
 
 
 &bull; Deep expertise in both AWS and Azure cloud platforms
 
 , including core services (compute, storage, networking, IAM, security).
 
 
 &bull; Strong knowledge of containerization (Docker, Kubernetes/EKS/AKS), automation (Terraform, ARM, CloudFormation), and CI/CD.
 
 
 &bull; Experience with cloud security, monitoring, and compliance frameworks.
 
 
 &bull; Proven ability to design for scalability, resilience, and operational efficiency.
 
 
 Preferred/Bonus Skills:
 
 
 &bull; Certifications: AWS/Azure Architect, Security, or similar.
 
 
 &bull; Experience with hybrid/multi-cloud environments and cloud migration.
 
 
 &bull; Familiarity with event-driven architectures, API management, and observability tooling
 
 
 
 Why Join Us?
 
 
 
 &bull; Be part of a flagship digital banking transformation delivered from a leading regional engineering center.
 
 
 &bull; Work with cutting-edge technologies and modern delivery practices.
 
 
 &bull; Collaborate with a diverse, high-performing team in a dynamic, growth-focused environment.
 
 
 &bull; Competitive compensation and benefits.
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Brainstorm Facilitation, Business Impact Analysis (BIA), Business Process Modeling, Business Requirements Analysis, Business Systems, Business Value Analysis, Cloud Strategy, Coaching and Feedback, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Evidence-Based Practice (EBP) {+ 49 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, IOT Cloud Architect- Senior Manager

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