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software technical support engineer Jobs in Cairo

software technical support engineer

technical manager

FlairsTech

<div>
 
 About the job:
 
 
 Requirements and responsibilities
 
 
 
 
 
 
 Role Overview
 
 
 
 
 The
 
 Technical Operations Manager
 
 is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.
 
 
 The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Operational Management
 
 
 <ul>
 <li>
 Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
 </li>
 <li>
 Ensure high availability, performance, and reliability of applications and infrastructure.
 </li>
 <li>
 Lead incident management, root cause analysis, and post-incident improvements.
 </li>
 </ul>
 
 
 Infrastructure &amp; Platform Oversight
 
 
 <ul>
 <li>
 Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
 </li>
 <li>
 Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
 </li>
 <li>
 Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.
 </li>
 </ul>
 
 
 Compliance, Security &amp; Quality
 
 
 <ul>
 <li>
 Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
 </li>
 <li>
 Work closely with security teams to enforce data protection, access controls, and audit readiness.
 </li>
 <li>
 Support validation, documentation, and operational audits required in healthcare environments.
 </li>
 </ul>
 
 
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
 </li>
 <li>
 Translate operational risks into clear business impact and mitigation plans.
 </li>
 <li>
 Support delivery teams by removing operational blockers and improving system readiness.
 </li>
 </ul>
 
 
 Team &amp; Process Leadership
 
 
 <ul>
 <li>
 Lead and mentor DevOps, SRE, and technical operations team members.
 </li>
 <li>
 Define and continuously improve operational processes, SLAs, and KPIs.
 </li>
 <li>
 Promote a culture of reliability, accountability, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience in software operations, DevOps, or technical operations roles.
 </li>
 <li>
 Proven experience managing production systems in regulated environments (healthcare preferred).
 </li>
 <li>
 Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
 </li>
 <li>
 Hands-on experience with monitoring, incident management, and release management.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in healthcare software, health IT, or life sciences technology.
 </li>
 <li>
 Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
 </li>
 <li>
 Experience scaling operations for SaaS platforms.
 </li>
 <li>
 Background in Agile and DevOps practices.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong operational mindset with attention to risk, reliability, and detail.
 </li>
 <li>
 Ability to communicate complex technical issues clearly to non-technical stakeholders.
 </li>
 <li>
 Calm, structured leadership during incidents and high-pressure situations.
 </li>
 <li>
 Process-driven, but pragmatic and delivery-focused.
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Stable, secure, and compliant healthcare platforms.
 </li>
 <li>
 Reduced incident frequency and faster recovery times.
 </li>
 <li>
 Clear operational visibility through metrics and reporting.
 </li>
 <li>
 Strong collaboration between engineering, operations, and business teams.
 </li>
 </ul>
 
 
</div>

Technical Engineering Manager

Accenture

<div>
 
 
 Job Description
 
 
 
 
 
 Accenture Technology:
 
 
 
 Through unmatched industry experience, leading-edge technologies from our ecosystem partners and startups, and the largest delivery network in the world, we deliver tailored solutions for addressing our clients' most complex business challenges. With over 100 innovation hubs globally, we empower clients to innovate at speed and scale&mdash;helping them gain a competitive edge. Leverage innovation, intelligence, and industry expertise paired with the latest technologies to transform the business landscape. Visit us at www.accenture.com.
 
 
 
 The Work:
 
 
 
 As a Packaged/SaaS Application Engineer, you will play a key role in configuring and supporting packaged or SaaS applications to ensure stability, adaptability, and optimal performance. Using standard tools, APIs, and low-code platforms, your expertise will help align solutions to business needs while maintaining compatibility and enhancing user experiences. This role will require engagement across multiple teams, decision-making responsibility, and collaborative efforts to deliver impactful results.
 
 
 
 Responsibilities:
 
 
 
 
 <li>
 Configure and support packaged or SaaS applications to adapt features, manage releases, and maintain system stability.
 
 </li>
 <li>
 Use tools, APIs, and low-code platforms to create solutions aligned with business requirements while preserving performance.
 
 </li>
 <li>
 Develop innovative solutions to enhance application performance and optimize user experiences.
 
 </li>
 <li>
 Conduct thorough testing and validation of application configurations to ensure reliability and quality.
 
 </li>
 <li>
 Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
 
 </li>
 <li>
 Provide training and support to team members and stakeholders to ensure the proper adoption and utilization of applications.
 
 </li>
 <li>
 Stay updated on industry trends and best practices to continuously improve application processes and implementations.
 
 
 
 </li>
 
 Here&rsquo;s What You Will Need:
 
 
 
 
 <li>
 Master proficiency in Oracle Applications Reports.
 
 </li>
 <li>
 Expert proficiency in Oracle SQL.
 
 </li>
 <li>
 Advanced proficiency in Packaged Application Integration and Master proficiency in Oracle BI Report and Metadata Development, Oracle BI Publisher, and Oracle Cloud Application Development.
 
 </li>
 <li>
 Bachelor's Degree in a relevant field of study.
 
 
 
 </li>
 
 Bonus Points If You Have:
 
 
 
 
 <li>
 Strong ability to identify and address challenges across multiple teams.
 
 </li>
 <li>
 Expertise in creating data-driven solutions to improve application functionality.
 
 </li>
 <li>
 Ability to stay ahead of technological advancements and incorporate them into practices effectively.
 
 
 
 </li>
</div>

Oracle Technical Manager (Reports)

Rowad Modern Engineering

<div>
 
 As a Technical Office Manager, you will be responsible for managing subcontractor-related technical activities and overseeing quantity surveying functions across construction projects. This includes reviewing and coordinating subcontractor scopes, drawings, and technical submissions; preparing and validating quantity take-offs, BOQs, and cost variations; and ensuring alignment between contracts, execution, and project budgets. You will closely coordinate with procurement, contracts, planning, and site teams to control costs, manage variations and claims, and ensure accurate measurement and timely certification. Your role supports cost control, contractual compliance, and smooth project execution in line with project schedules, specifications, and commercial objectives.
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 Quantity Surveying
 
 
 
 
 <ul>
 <li>
 Prepare, review, and validate quantity take-offs, BOQs, and cost estimates for project works.
 </li>
 <li>
 Monitor quantities executed on site versus contracted and budgeted quantities.
 </li>
 <li>
 Review and certify subcontractor interim payment certificates and final accounts.
 </li>
 <li>
 Track variations, additional works, and claims, ensuring proper measurement, pricing, and documentation.
 </li>
 <li>
 Support cost control by monitoring committed costs vs. actual expenditures related to subcontracted works.
 </li>
 </ul>
 
 
 
 
 Subcontractors Management
 
 
 
 
 <ul>
 <li>
 Review subcontractors&rsquo; scope of work, technical submissions, shop drawings, and method statements in coordination with consultants and site teams.
 </li>
 <li>
 Coordinate with procurement and contracts departments during subcontract award, scope clarification, and negotiations.
 </li>
 <li>
 Manage technical and commercial correspondence with subcontractors.
 </li>
 <li>
 Evaluate and recommend approval of subcontractor variations, claims, and time-impact submissions.
 </li>
 <li>
 Support preparation, review, and closure of subcontractor final accounts.
 </li>
 </ul>
 
 
 
 
 Coordination &amp; Reporting.
 
 
 
 
 <ul>
 <li>
 Coordinate closely with site, planning, procurement, and contracts teams to ensure alignment between execution, quantities, and cost.
 </li>
 <li>
 Provide periodic reports on quantities, variations, subcontractor performance, and cost status to project management.
 </li>
 <li>
 Ensure compliance with contract conditions, project specifications, and company procedures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in civil engineering.
 </li>
 <li>
 Minimum 12 years of experience in construction projects, with strong exposure to quantity surveying and subcontractor management.
 </li>
 <li>
 Proven experience handling multiple subcontractors in large or medium-scale projects.
 </li>
 <li>
 Strong understanding of construction contracts (preferably FIDIC-based).
 </li>
 <li>
 Experience working with consultants, contractors, and internal project teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 At
 
 Rowad Modern Engineering
 
 , we provide equal opportunities to all regardless of race, colour, ancestry, religion, national origin, age, citizenship, marital status, disability, or gender identity. we do not just hire Talents-We invest in potential. If you are ready to grow, we are
 
 
 ready to meet you.
 
 
 
</div>

Technical Office Manager

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

Veeam Software

<div>
 Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands.
 
 
 Technical Account Manager for Egypt
 
 
 Cairo, Egypt
 
 
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Technical Account Manager provides the customer&rsquo;s business with proactive support and management during Veeam implementations and beyond. The TAM&rsquo;s mission is to help the customers unlock the full value of Veeam&rsquo;s products and services and serve as your trusted advisor.
 
 
 The
 
 Technical Account Manager
 
 is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of post-sales technical engagements.
 
 
 The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support delivery and consulting services to meet Veeam Software solution design and deliverables
 </li>
 <li>
 Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
 </li>
 <li>
 Assist with assessment and design of solutions as well as post-installation issues
 </li>
 <li>
 Assist with Veeam Software solution implementation effort estimation
 </li>
 <li>
 Create white papers, solutions guides, best practices, custom documentation, etc.
 </li>
 <li>
 Deliver onsite knowledge transfer on Veeam Software solutions
 </li>
 <li>
 Document configuration and completed activities
 </li>
 <li>
 Analyze installed environments and guide optimal Veeam Software configurations
 </li>
 <li>
 Facilitate communication between client and Veeam support
 </li>
 <li>
 Identify additional needs within the client&rsquo;s environment that can be resolved with Veeam Software solutions
 </li>
 <li>
 Provide input for improvement of process and documentation
 </li>
 <li>
 Overnight business stays to meet company goals and objectives
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in IT industry.
 </li>
 <li>
 VMware VCP, Microsoft MCSE or equivalent experience
 </li>
 <li>
 Prince 2, ITIL, PMP,  or equivalent experience
 </li>
 <li>
 Bachelor&rsquo;s Degree in technology required (A combination of education and experience will be considered)
 </li>
 <li>
 Hands-on experience with Veeam&rsquo;s Core products
 </li>
 <li>
 Proven Consulting and Project Management experience
 </li>
 <li>
 Excellent communication, interpersonal and relationship-building skills
 </li>
 <li>
 Excellent presentation skills.
 </li>
 <li>
 Significant experience and understanding of virtualization technologies such as VMware and Hyper-V
 </li>
 <li>
 Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
 </li>
 <li>
 Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services
 </li>
 <li>
 Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
 </li>
 <li>
 Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
 </li>
 <li>
 Experience with Data Management, Data Protection, Data Analytics
 </li>
 <li>
 Experience with Kubernetes platforms.
 </li>
 <li>
 Extensive experience with Data Center, Business Continuity and Operating Systems
 </li>
 <li>
 Experience successfully managing multiple simultaneous projects and accounts
 </li>
 <li>
 Working knowledge of Cloud technologies, capabilities, and protocols
 </li>
 <li>
 Working knowledge of security technologies and concepts.
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application for this position
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Technical Account Manager - Egypt

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Strategic Gears

<div>
 Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations &amp; Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector.
 
 
 
 Role Overview
 
 
 The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm.
 
 
 
 Responsibilities
 
 
 Vendor &amp; ERP Management
 
 
 
 <ul>
 <li>
 Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules
 </li>
 <li>
 Drive BRD development, UAT cycles, documentation, and go-live readiness
 </li>
 <li>
 Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting)
 
 
 
 
 
 </li>
 </ul>
 Infrastructure &amp; Operations
 
 
 
 <ul>
 <li>
 Oversee Microsoft 365 / SharePoint environment and Azure integrations
 </li>
 <li>
 Manage Slack workspace administration and integrations
 </li>
 <li>
 Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices
 </li>
 <li>
 Maintain and improve internal tooling and automation
 
 
 
 
 
 </li>
 </ul>
 Product Oversight
 
 
 
 <ul>
 <li>
 Guide product priorities for internal platforms and company website
 </li>
 <li>
 Support AI and data initiatives in collaboration with the Product Lead
 </li>
 <li>
 Coordinate with the regional on-demand team for design and front-end delivery
 
 
 
 
 
 </li>
 </ul>
 Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee GDPR compliance for relevant operations
 </li>
 <li>
 Manage IT budgets, licensing, and vendor contracts
 </li>
 <li>
 Establish and maintain IT policies, security practices, and access controls
 
 
 
 
 
 </li>
 </ul>
 Strategic Planning
 
 
 
 <ul>
 <li>
 Contribute to quarterly OKR planning for the tech function
 </li>
 <li>
 Report on progress, risks, and blockers to the Director of Technology
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 5+ years in IT management or similar role, preferably in a professional services / consulting environment
 </li>
 <li>
 ERPNext / Frappe experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered
 </li>
 <li>
 Working knowledge of Microsoft 365 administration (SharePoint, Azure AD, app registrations)
 </li>
 <li>
 Experience managing external vendors on time-and-material or retainer contracts
 </li>
 <li>
 Familiarity with project management tools and consulting workflows
 </li>
 <li>
 Strong English communication; Arabic is a plus
 </li>
 <li>
 Comfortable operating in a lean, fast-moving team where the manager is also a doer
 
 
 
 
 
 </li>
 </ul>
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with Frappe Insights, MariaDB, or Python-based integrations
 </li>
 <li>
 Familiarity with Notion, Slack APIs, or Microsoft Graph API
 </li>
 <li>
 Background in the Saudi / GCC consulting market
 </li>
 <li>
 ITIL, PMP, or similar certifications
 
 
 
 
 </li>
 </ul>
</div>

IT Manager

Explore 546+ Technical manager in Cairo this April. Find roles across top companies and apply now to boost your career.