operations manager

octo - helpdesk specialist entry Jobs in Washington

octo - helpdesk specialist entry

operations analyst

operations coordinator - dispatcher Jobs in Washington

operations coordinator - dispatcher

patient care tech

technical operations junior analyst

Polaris Consulting Group

Position Summary
<br><br>
The Operations Analyst supports the day-to-day operations of a federal program office responsible for small business engagement and acquisition support. The role focuses on managing program workflows, maintaining operational tracking systems, producing reports and metrics, and supporting leadership decision-making through analysis of program data.
<br><br>
The analyst ensures that operational activities are organized, documented, and executed efficiently while supporting reporting, outreach coordination, and internal program management.
<br><br>
<b>Location:</b> Remote with some on-site support in Washington, DC.
<br><br>
Key Responsibilities
<br><br>
<ul>
<li>Maintain program tracking systems that monitor operational activities, requests, and stakeholder interactions.</li>
<li>Collect and analyze data used to develop program reports, dashboards, and leadership briefings.</li>
<li>Produce recurring reports summarizing program performance, operational trends, and engagement metrics.</li>
<li>Assist with documentation and maintenance of internal processes and standard operating procedures.</li>
<li>Track program activities and maintain operational logs supporting program reporting requirements.</li>
<li>Support coordination of outreach activities and maintain records of stakeholder engagement.</li>
<li>Monitor incoming requests and ensure tasks are routed to appropriate personnel.</li>
<li>Analyze program data to identify trends and opportunities for operational improvements.</li>
<li>Support preparation of presentations, reports, and briefing materials for leadership.</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>Bachelor's degree in business administration, public administration, management, or related field, or equivalent professional experience.</li>
<li>Minimum five years of experience supporting program operations, program management, or acquisition support activities.</li>
<li>Experience developing reports, metrics, and analytical products.</li>
<li>Strong organizational, analytical, and communication skills.</li>
<li>Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Experience supporting federal programs or acquisition organizations.</li>
<li>Experience with workflow tracking systems, data management tools, or CRM systems.</li>
<li>Experience supporting program reporting and performance measurement activities.</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>Medical, Dental, Vision</li>
<li>401(k) company match</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Company Provided Life Insurance</li>
<li>Employee Assistance Program</li>
<li>AD&D Insurance</li>
<li>Disability insurance</li>
</ul>
Polaris Consulting Group, Inc., is an 8(a) certified, Service-Disabled Veteran Owned Small Business based in Alexandria, VA. Our cleared business professionals are experienced, knowledgeable, subject matter experts who make our clients mission their own. We combine innovation with expertise and industry-standard techniques to deliver people, processes, technology, and information solutions critical to mission success. www.polarisgov.com
<br><br>
Polaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Operations Analyst

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

<div><p>ECS is seeking an <b><i>Operations Manager</i></b> to work in our <b><i>Washington, DC - Hybrid </i></b>office. <b>Please Note:</b><b> This position is contingent upon contract award.</b></p>
<p>
</p><p>ECS is seeking an Operations Manager to lead and modernize the operational backbone of the SEC's IT environment &mdash; encompassing Data Center operations, the Network Operations Center (NOC), and Disaster Recovery (DR) capabilities. This is a critical leadership role: you will be responsible for the 24/7 reliability of the systems that the SEC depends on to fulfill its regulatory mission, while simultaneously driving these operations toward greater automation, intelligence, and resilience.</p>
<p>
</p><p>The SEC is not looking for someone who will simply manage shifts and keep the status quo running. The agency is investing in AI-driven operations (AIOps), automated incident response, predictive monitoring, and infrastructure automation &mdash; and your operations teams need to be at the center of this transformation. You will be expected to reduce manual operational toil, implement automated runbooks, introduce AI-powered event correlation and root cause analysis, and build a culture where your operators are engineers who build automation, not just watchers who respond to alerts.</p>
<p>
</p><p>You will manage and develop a multi-team operations staff, establish and enforce operational standards, and serve as the primary escalation point for critical infrastructure events. You will work closely with the System Architects, Network Architects, and Cloud Engineers to ensure that the operational model evolves in lockstep with the infrastructure modernization. Your success will be measured not just by uptime and SLA achievement, but by how much manual work you eliminate, how much faster your team resolves incidents, and how effectively you leverage AI and automation to improve the SEC's operational posture.</p>
<p>
</p><p><i>General Description of Benefits</i></p>
Requirements:
<ul><li>10+ years of experience managing IT operations teams, including at least 5 years managing data center operations, NOC, or enterprise operations center teams</li>
<li>Demonstrated track record of transforming operations through automation &mdash; reducing manual toil, implementing automated runbooks, or introducing AIOps capabilities</li>
<li>Experience managing 24/7 multi-shift operations with direct responsibility for uptime SLAs and incident response in mission-critical environments</li>
<li>Strong technical foundation across data center infrastructure (servers, storage, networking, virtualization) and monitoring/observability platforms</li>
<li>Experience implementing or managing enterprise monitoring and event management platforms (ServiceNOW ITOM, Splunk ITSI, Dynatrace, SolarWinds, or equivalent)</li>
<li>Proven ability to measurably improve operational metrics &mdash; MTTR reduction, incident volume reduction, SLA improvement, or automation rate increase</li>
<li>Experience managing Disaster Recovery programs including DR testing, runbook maintenance, and failover coordination</li>
<li>Strong ITIL knowledge with practical experience in event, incident, problem, and change management processes</li>
<li>Experience managing and developing teams of 20+ operations personnel across multiple shifts</li>
<li><b><i>Active Secret clearance or ability to obtain; U.S. citizenship required</i></b></li>
<li>
<p><b><i>Bachelor's degree in Information Technology, Computer Science, or related field. Equivalent combination of education and 12+ years of progressive IT operations management experience accepted.</i></b></p></li><br>
</ul>
<br>
Req Benefits:
<div>https://ecstech.com/careers/benefits/&quot;&gt;https://ecstech.com/careers/benefits/</div></div>

Operations Manager

MedStar Health

<div>About this Job:
<p><b>
General Summary of Position</b><br>
Functions as a member of the patient-centered care team to provide direct patient care activities under the supervision of a Registered Nurse for assigned patients and their families/significant others. Assists nursing medical and therapy staff with procedures/tests and rehabilitation treatments; supports patients with Activities of Daily Living (ADLs). Performs specific care activities such as specimen collection phlebotomy intravenous (IV) catheter insertion electrocardiography (EKG) and documentation in the health record.Incumbents in this position may perform all or a combination of the duties described depending upon the assigned work area and the specific needs of the patients and the department.</p><p><b>
Primary Duties and Responsibilities</b></p><br>
<p></p><ul><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards and SPIRIT Values. Complies with governmental regulations and accreditation standards.</li><li>
Assists patients with activities of daily living (ADLs) and personal hygiene including bathing mouth care dressing skin care positioning feeding ambulation toileting and range of motion activities. Assists with patient mobilization and rehabilitation use of crutches and walkers and transfer/transport of patients in wheelchairs and stretchers.</li><li>
Collects specimens (e.g. blood urine sputum stool); performs venipuncture/phlebotomy; obtains EKGs; and inserts intravenous (IV) catheters changes of IV sites and dressings and routine inspection of IV sites.</li><li>
Assists in the measurement and documentation of patient's intake and output (I&amp;O). Accurately takes and records patient's vital signs height and weight pulse oximetry point of care and waived testing (i.e. finger sticks for glucose monitoring/Accucheck urine dipstick hemoccult) and other pertinent data or information in the patient's health record.</li><li>
Performs routine sterile non-sterile (e.g. application of thermal soaks) and other treatments/activities identified by unit/hospital policy inclusive of but not limited to: tube feedings; ostomy care; placement of condom catheters Foley Catheter care and removal; bladder scanning and straight catheterization; perineal care; simple dressing changes and wound care; turning and positioning; maintenance of drainage tubes; care of oxygen equipment; assistance with the application maintenance and removal of traction casts splints and exercise equipment; bowel evacuation procedures; suppositories and digital stimulation; postmortem care and transportation of body to the morgue.</li><li>
Maintains the comfort privacy and confidentiality and dignity of each patient in the delivery of services. Performs patient observation duty including 1:1 observation and safe application of restraints. Prepares patients to be seen by providers. Assists providers and registered nurses in patient examinations and procedures.</li><li>
Rounds on all assigned patients based on established standards (e.g. hourly purposeful rounding). Reports actual and potential problems concerning patients/families including changes in the patient's condition to the registered nurse and other care team members as necessary. Ensures complete hand off to oncoming shift and obtains full hand off from outgoing shift. Initiates and assists in CPR when indicated.</li><li>
Participates in patient/family teaching as directed and responds to questions from patients families and visitors in a prompt courteous and respectful manner referring them to appropriate personnel if necessary.</li><li>
Maintains the cleanliness and safety of patient rooms/environment by distributing and changing linen/towels removing used meal trays checking bed siderails and safety restraints etc. Assists with environmental services support such as linen management trash removal and cleaning patient rooms as needed.</li><li>
Transports and/or escorts patients during discharges transfers and/or medical appointments. Completes errands such as delivering specimens to the laboratory equipment and supplies etc. as required.</li><li>
Receives and stocks equipment and supplies and maintains orderly supply and utility rooms.</li><li>
Attends staff meetings ongoing educational offerings and participate in multidisciplinary quality and service improvement teams.</li></ul><p><b>
Minimal Qualifications</b><br>
<b>Education</b></p><ul><li>
High School Diploma or GED required</li><li>
Completion of an approved nursing assistant certification program required</li></ul><p><b>
Experience</b></p><ul><li>
1-2 years experience as a certified nursing assistant preferred</li><li>
Experience as a care technician preferred</li><li>
General health care experience in an acute care long-term care or other settings preferred</li><li>
Student nurse in junior or senior year preferred</li></ul><p><b>
Licenses and Certifications</b></p><ul><li>
CNA - Certified Nursing Assistant from the relevant jurisdiction required</li><li>
CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required</li><li>
Additional unit/specialty certifications may vary by department or business unit.</li><li>
CPT - Phlebotomy Technician Certification preferred</li></ul><p><b>
Knowledge Skills and Abilities</b></p><ul><li>
Basic math knowledge; verbal and written communication skills.</li><li>
Basic computer skills preferred.</li></ul>
This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.</div>

Patient Care Tech Rehab

CBRE

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
<br><b>About the Role:</b> As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. The Events Coordinator serves as an event planner for onsite events, domestic offsite convenings and meetings (typically ranging in size from 10 to 200 people), managing all aspects of coordination without regular supervision. This position will work independently and onsite at the client site in Washington, DC. Reporting to Facilities Manager.
<br>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Able to work at client offices, 40 hours a week, Monday-Friday (timing TBD). Ensure appropriate coverage during any times out of the office. • Manages multiple meetings (ranging from 0-10 events a day) taking place in our office that may require AV, food and beverage, and room configuration with attendance ranging from 2 to 200. • Performs data entry for each meeting assigned. • Ensures seamless coordination with internal and external event team by providing written, verbal and graphical status reports. • Uses Excel and Word efficiently for reports. • Speaks in company and client meetings. • Maintains a familiarity with department resources (Manuals, Ampersand, SharePoint, etc.) • Effectively performs work assigned by client staff in a timely, customer-centric, and accurate manner. • Supervises client communication and meeting management, including communicating with several internal clients on a regular basis. Oversee meeting documents and run internal client meetings. • Manage client documents for larger convenings such as: • Client meeting documents, contracts for venues (ex. Restaurant, hotels), budget templates, BEOs, space plan/venue documents, timelines, and transportation plans. • Learn EMS software (Event Management System) and regularly update EMS with current event information. • Reviews and negotiates contracts on behalf of client such as hotel room block contracts, restaurant contracts, and local venue contracts in conjunction with site search team or independently depending on size of meeting • Advises clients on site search results and makes thoughtful recommendations based on client’s needs. • Must be proficient in negotiations with vendors, including hotels and meeting venues, on clients’ behalf to secure concessions and fair rates • Manages offsite events that may require AV, food and beverage, offsite dinners, site visits, registration, and travel with attendance ranging from 10-200 • Reports to manager and/or members of client event team on a regular basis to discuss project progress, challenges and solutions. • Establishes good relations with vendors and works with vendors in securing needed materials on time, within budget and meeting requested specifications. • Maintains clear communication with manager and/or client, regarding special problems or exceptions to policies and procedures. • Able to share experiences, challenges and solutions to benefit other team members and treating all proprietary information as confidential. • Participate in the weekly client Events Team Meetings. Attend other training sessions as required. • Represents the client’s stewardship and values in all tasks. • Follows established policies and procedures for appearance, timeliness and safety. • Illustrates an understanding of international meeting coordination including succinct communication skills, international-used meeting terms, and ability to convey all event logistics with contacts. • Utilizes internal system for reconciling event-related charges; responsible for allocation of all charges and liaising with internal analyst on departmental chargebacks and tracking KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8. Time Management Skills 9. Team Orientation
<br><b>What You’ll Need:</b> High School Diploma or GED with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset.
<br>ADDITIONAL ELIGIBILITY QUALIFICATIONS • Working knowledge of computer software programs and base building systems • Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) • Demonstrated ability to exercise good judgment
<br>Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
<br>When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
<br>Why CBRE
<br>Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values
<br><br>
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum rate for the Workplace Exp Coordinator position is $20.43 per hour and the maximum rate for the Workplace Exp Coordinator position is $31.25 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
<br><b>Equal Employment Opportunity:</b> CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
<br><br>
<b>Candidate Accommodations:</b> CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Workplace Experience Coord-DC

Metric5

<div><p><b>Oracle Cloud Reports Developer
</b></p><p>The Oracle Cloud Reports Developer will focus on HCM report development.</p>
<p>The Oracle Cloud Reports Developer is responsible for designing, developing, and delivering high-quality reporting solutions from Oracle Cloud Applications. This role provides hands-on technical experience in cloud report development that ensures performance, accuracy, security, and alignment with enterprise standards.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Design and build reports using Oracle Cloud reporting tools including OTBI, BI Publisher, and Fusion data models to meet operational, regulatory, and executive reporting needs.</li>
<li>Advise on best practices for querying Oracle Cloud data by thoroughly understanding the Oracle Cloud HCM data model.</li>
<li>Collaborate with business teams to gather functional reporting requirements and translate them into detailed technical specifications that align with best practice documentation standards.</li>
<li>Coordinate with reporting users to unit test and performance tune report queries, ensuring data accuracy and achieving user acceptance.</li>
<li>Troubleshoot and resolve report defects, data discrepancies, and performance issues.</li>
<li>Maintain reporting standards, documentation, and reusable assets to promote consistency and scalability across implementations.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul><li>2+ years of experience</li>
<li>Must be a US Citizen and able to pass a government background investigation</li>
<li>Excellent verbal and written communication</li>
<li>Detail Oriented</li>
<li>Ability to work independently and collaboratively as needed to achieve results</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul><li>HR and Financial reporting experience</li>
<li>SQL experience</li>
</ul>
<p><b>Work Location:</b> Remote within the US, with occasional travel to Tennessee</p>
<p><b>Contract Length: </b>6 months</p>
<p>Metric5 is an Equal Opportunity Employer. All qualified applicants will receive consideration<br>
for employment without regard to race, color, religion, sex, sexual orientation, gender identity,<br>
national origin, disability, or status as a protected veteran.</p></div>

Oracle Cloud Reports Developer

CGS Federal (Contact Government Services)

<div>
 <strong>
  eDiscovery Program Manager
  <br/>
 </strong>
 Employment Type: Full-Time, Executive-Level
 <br/>
 <br/>
 Department: Legal
 <br/>
 <br/>
 CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced and hard-working team to assist with any legal accounts. As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio.
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 Skills and attributes for success:
 <br/>
 <br/>
 The Contractor shall provide the following services to include but not limited to:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   The Contractor shall provide Discovery Program contractor staff management support to include, but not limited to the following activities:
  </li>
  <li>
   Contractor shall oversee all administrative logistical support for the contract to include, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes;
  </li>
  <li>
   Contractor shall insure that daily time entry is recorded by all contract staff;
  </li>
  <li>
   Contractor shall coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units;
  </li>
  <li>
   Contractor shall mentor and assist new team members to perform daily tasks;
  </li>
  <li>
   Contractor shall promptly and thoroughly address any performance or personnel issues that arise within the contracted staff;
  </li>
  <li>
   Contractor shall manage client expectations and deliverables and clearly and timely communicate with clients;
  </li>
  <li>
   Contractor shall initiate process improvement initiatives;
  </li>
  <li>
   Quotes shall facilitate communication, planning, recommendations, and resource management across internal and external stakeholders;
  </li>
  <li>
   Contractor shall provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract;
  </li>
  <li>
   Contractor shall participate in teleconferences or meetings to review, educate, and support program objectives;
  </li>
  <li>
   Contractor shall assist in managing the Legal Clerical mailbox and tasks;
  </li>
  <li>
   Contractor shall develop and track clerical and IT project schedules, milestones, and deliverables;
  </li>
  <li>
   Contractor shall assist with providing information sought by client that are relevant to support Change Requests and Contract Modifications;
  </li>
  <li>
   Contractor shall oversee and monitor all scheduled system maintenances in accordance with established policies and procedures;
  </li>
  <li>
   Contractor shall review system and application logs and related reports to verify completion of scheduled jobs such as backups;
  </li>
  <li>
   Contractor shall review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project;
  </li>
  <li>
   Contractor shall oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes;
  </li>
  <li>
   Contractor shall oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022;
  </li>
  <li>
   Contractor shall oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure;
  </li>
  <li>
   Contractor shall oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories;
  </li>
  <li>
   Contractor shall oversee and monitor Discovery&rsquo;s IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture;
  </li>
  <li>
   Contractor shall comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables;
  </li>
  <li>
   Contractor shall ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership;
  </li>
  <li>
   Contractor shall formulate and enforce work standards; assign contractor schedules;
  </li>
  <li>
   Contractor shall present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences;
  </li>
  <li>
   Contractor shall work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables;
  </li>
  <li>
   Contractor shall provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future
  </li>
  <li>
   Contractor shall plan, organize, direct and support all activities identified in the contract;
  </li>
  <li>
   Contractor shall ensure conformance with RFQ schedules and costs;
  </li>
  <li>
   Contractor shall monitor employee performance and productivity;
  </li>
  <li>
   Contractor shall develop and implement training programs and remedial actions as necessary;
  </li>
  <li>
   Contractor shall review work discrepancies;
  </li>
  <li>
   Contractor shall prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
  </li>
  <li>
   Contractor shall be responsible for the overall RFQ performance and quality assurance;
  </li>
  <li>
   Contractor shall provide timekeeping and invoicing for labor hours, travel and ODCs, if any;
  </li>
  <li>
   Contractor shall ensure that program/project schedule, performance and deliverables are met;
  </li>
  <li>
   Contractor shall maintain a qualified and certified, as appropriate, Contractor work force to meet the Government&rsquo;s needs under this RFQ;
  </li>
  <li>
   Contractor shall provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the OGC program;
  </li>
  <li>
   Contractor shall develop and implement training programs and remedial actions as necessary;
  </li>
  <li>
   Contractor shall assist in all project management task performance;
  </li>
  <li>
   Contractor shall prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;
  </li>
  <li>
   Contractor shall resolve problems, issues or conflicts, as required;
  </li>
  <li>
   Contractor shall prioritize tasks and assignments to Contractor work force based on Government&rsquo;s direction and best practices;
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  </li>
 </ul>
 Our Commitment:
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 <br/>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
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 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
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 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
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 We care about our employees. Therefore, we offer a comprehensive benefits package.
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  <li>
   Health, Dental, and Vision
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   Life Insurance
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   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
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  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
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 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
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 Phone: +1 (888) 680-5916Email: info@cgsfederal.com
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 #CJ
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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eDiscovery Program Manager (Top Secret Clearance Required)

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