technical support, av & desktop specialist

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it help desk technician level 1

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office services specialist

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senior technical support engineer

technical support, av & desktop specialist Jobs in Irvine

technical support av desktop specialist

CROWELL & MORING LLP

<div><div>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</div>
Job Summary

The Technical Support, AV &amp; Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff to identify, research, track, monitor and resolve technical issues.

Job Responsibilities
<ul>
<li>Resolves incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.</li>
<li>Analyzes and resolves problems according to shifting priorities, timeframes and resources, as well as documenting resolutions in call tracking system.</li>
<li>Documents all support calls and, if necessary, escalates calls to proper internal support person. Monitors progress through resolution.</li>
<li>Monitors support activity and informs team/manager of any perceived trends, positive or negative, in calls being received and/or solutions being employed.</li>
<li>Troubleshoots, diagnoses and identifies failing/failed parts or systems through the use of hardware diagnostic software and routines.</li>
<li>Maintains equipment, spare part, and supply inventories.</li>
<li>Performs setup of personal computers for use within the firm's network.</li>
<li>Performs setup of video teleconference equipment.</li>
<li>Performs setup of conference room technologies; projectors, screens, PCs.</li>
<li>Performs setup of telephones in a Skype for Business environment.</li>
<li>Participates in the implementation of special projects as requested.</li>
<li>Improves technical proficiency through research, self-training and participation in internal and external training opportunities.</li>
<li>Participates in the after-hours pager rotation, providing on-call 24x7technical support.</li>
<li>Participates in the rotation of monitoring and resolving of voicemail and email requests.</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Advanced personal computer skills including hardware, operating system and software knowledge, and legal applications.</li>
<li>Ability to troubleshoot Microsoft Office Applications required. Legal application knowledge preferred.</li>
<li>Demonstrated ability to communicate clearly and effectively, both orally and in writing with attorneys and staff.</li>
<li>Ability to communicate technical concepts to non-technical users.</li>
<li>Ability to provide quality client service to both internal and external contacts, regarding matters of a routine nature.</li>
<li>Demonstrated ability to organize and prioritize work in adynamic and complex environment to meet deadlines and daily requirements.</li>
<li>Demonstrated ability to work effectively with others in a cooperative, enthusiastic and friendly manner to accomplish position functions and participate in team efforts.</li>
<li>Ability to safely lift, move and carry items weighing up to 50 lbs.</li>
</ul>
Education

The position requires a Bachelor's Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education.

Experience

The position requires Minimum of two (2) years of customer service or technical support experience required. Law firm and technology experience preferred. Minimum of two (2) years of experience working with personal computers, laptops and audio visual equipment.<div>
Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant's skills and prior experience, certain degrees and certifications, and other factors.

Crowell &amp; Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

U.S. Privacy Notice: https://www.crowell.com/en/US-Candidate-Privacy-Notice

U.K. Privacy Notice: https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice

EOE m/f/d/v 
Crowell &amp; Moring LLP participates in the E-Verify program.</div></div>

Technical Support, AV & Desktop Specialist

Fisher & Phillips LLP

<div>Office Services Specialist
(Irvine, Full-time, On-Site)
Fisher Phillips, a premier international labor and employment law firm is seeking a skilled and experienced Office Services Specialist to join our Los Angeles team. In this essential role, you will contribute to the seamless operation of our services, providing crucial support to our department in delivering exceptional client service and maintaining our commitment to excellence.
Key Responsibilities
This role demands strong organizational skills, attention to detail, and the ability to manage multiple responsibilities effectively. The Office Services Specialist ensures smooth office operations by managing various administrative and organizational tasks, including:
<ul><li>Handling document management, including copying, scanning, printing, binding, and maintaining physical and electronic records.</li>
<li>Processing and distributing incoming and outgoing mail, faxes, and packages, including FedEx and USPS services.</li>
<li>Maintaining office spaces and supplies, ensuring conference rooms, kitchens, and work areas are clean, organized, and fully stocked.</li>
<li>Setting up conference rooms for meetings and assisting with office setups for new employees.</li>
<li>Coordinating records pickups and deliveries.</li>
</ul>
Requirements
<ul><li>Minimum of 3 years of general office experience required; prior experience in a law firm or corporate legal department is a plus.</li>
<li>Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), document management systems, and Adobe Acrobat Pro.</li>
<li>Familiarity with standard office equipment, including copiers, scanners, fax machines, and printers.</li>
<li>Ability to thrive in a high-volume reprographics environment, producing accurate and timely work based on written instructions.</li>
<li>Must be physically capable of lifting boxes and packages up to 50 pounds and able to walk, bend, kneel, stand, or sit for extended periods.</li>
</ul>
Qualified applications with arrest or conviction records will be considered for employment in accordance with both the FCO and the California Fair Chance Act (FCA).
The hourly rate range for this position is $24.90 - $25.72 Actual base pay within this range will be determined by several components, including but not limited to, location, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Why Join Us
At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.
We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.
Your well-being is our priority. We offer 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you&rsquo;ll find a workplace that values your health, happiness, and continued professional development. To learn more about our firm, visit us at www.fisherphillips.com.
Equal Opportunity Employer
Fisher Phillips is committed to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws.
The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time.
Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.</div>

Office Services Specialist

Coyne & Associates

Join Us to Become a Behavior Tech Rockstar! (...and no, no formal experience required!) Why Coyne? Coyne &amp; Associates has been making a difference in the lives of children for over 20 years, but we&rsquo;re still small enough that you&rsquo;ll feel connected to and supported by your team! You&rsquo;ll have the opportunity to thrive in a close-knit, meaningful environment and be led by Board Certified Behavior Analysts (BCBAs) who understand exactly what you need to excel in this role. We genuinely care! We&rsquo;ve got some serious bragging rights too: one of the highest-rated ABA agencies on Glassdoor &amp; Indeed, and a multi-year Top Workplace&trade; winner, including 2024 Top Workplace&trade; USA. Plus, we don&rsquo;t just train our staff&mdash;we train them right. As a technician you won&rsquo;t be stuck behind a screen; you will be in the home, learning hands-on in real-life sessions. And yes, you get paid your full rate during training because we value your time and learning! Your Superpowers: Play (we mean work) 1:1 with kids ages 1-12 with developmental delays/autism &ndash; you&rsquo;ll be in their homes, bringing lesson plans to life like a teaching wizard. Take notes like a boss &ndash; track progress, celebrate wins, and capture details that make the session meaningful. Coach caregivers so they can sprinkle the magic of ABA into everyday moments. Here&rsquo;s What We&rsquo;re Looking For: You have 60 college units completed At least 6 months of experience with children under the age of 12 (paid or unpaid) At least 6 months of experience with developmental delays (all ages) You&rsquo;re ages 21+ (our insurance says so) and have a car with a license and insurance to match. Why Coyne is Cooler Than Your Average Job: Up to $27/hr &ndash; plus, you get paid even while training! Flexible Hours &ndash; part-time, full-time, and Saturday gigs if you&rsquo;re feeling ambitious. Perks Galore &ndash; medical, dental, PTO for full time staff, and sweet referral bonuses (hello, $250-$1000 for each friend you refer!). Mileage Reimbursement &ndash; get paid to travel between clients (minimum wage for drive time). Tools of the Trade &ndash; company-issued iPad + cell phone reimbursement because we know data tracking should be easy! Professional Growth &ndash; whether you're aiming for a Master's or just looking to level up, we've got many paths for you. Perks of Hanging with Coyne: A compassionate, vibrant community where Supervisors are more like mentors. Our quality of service is top notch - we truly care about the long term outcomes we have on children! After only 6 months in the role, you&rsquo;ll have an opportunity for growth and a promotion to Trainer where you will get to help future technicians in the field! Extra Credit: If you&rsquo;ve dabbled in any of these, we want you on our team: Children, Babysitting, Behavior Technician, Social Skills, Psychology, Sociology, ABA, Behavior Therapist, Behavioral Health, Behavior Specialist, ABA Therapist, Childcare, Teacher Assistant, Teacher's aide, Preschool Teacher, Paraprofessional, Youth Program Coordinator, Direct Support Professionals, Behavioral and Social Sciences, Behavioral Health Technician, Mental Health Specialist, Camp Counselor, Coach, Caregiver Coyne &amp; Associates is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation: Pay range represents a good-faith estimate the Company reasonably expects to pay at time of hire. Based on position, employees may also be eligible for incentives, drive time pay, mileage reimbursement, overtime pay in accordance with state and federal laws, last minute cancellation pay, 401k benefits, health benefits, paid time off, holiday pay and paid sick leave in accordance with state and local laws.

Behavior Technician (60 College Credits Required)

NTT DATA

<div>ob Summary: 
The Office Services Specialist is responsible for supporting UnitedAg's Facilities operations. This role ensures the smooth and efficient functioning of the office environment. The Office Services Specialist drives departmental organization, prioritization, and project execution&mdash;balancing day-to-day operations with long-term initiatives that enhance the employee experience and overall workplace functionality. 
This position requires exceptional communication skills, a strong sense of ownership, and the ability to guide diverse teams toward shared goals. The Office Services Specialist will serve as a central point of coordination between internal departments, vendors, and leadership to ensure that all office and facility-related projects are completed on time, within budget, and to the highest standards. 
Key Responsibilities: 
Facilities<ul><li>
Oversee the day-to-day maintenance, cleanliness, and safety of the Irvine office and related facilities.</li><li>
Plan and manage large-scale facilities projects such as parking lot repaving, office improvements, and vendor-led upgrades.</li><li>
Coordinate inspections, service contracts, and maintenance schedules with external vendors and internal stakeholders.</li><li>
Ensure compliance with safety, environmental, and building regulations.</li><li>
Develop and maintain the facilities budget, ensuring cost-effectiveness and quality control.</li><li>
Ownership of the Safety Committee</li></ul>
Project Management &amp; Strategic Focus<ul><li>
Lead projects from inception through completion, including scope development, timeline management, resource allocation, and execution.</li><li>
Delegate tasks effectively to ensure efficiency and staff empowerment.</li><li>
Have a hands-on mentality not just a delegation mentality</li><li>
Identify and implement process improvements that strengthen departmental infrastructure and communication.</li><li>
Track and report project progress, challenges, and outcomes to leadership.</li></ul>
Additional Responsibilities<ul><li>
Represent UnitedAg professionally in written, verbal, and visual communications.</li><li>
May need to travel occasionally to attend events, meetings, or training sessions.</li><li>
Or any other projects and assignments as needed.</li></ul>
Skills &amp; Competencies<ul><li>
Strong leadership and team-building skills; able to motivate, develop, and hold others accountable.</li><li>
Excellent organizational, prioritization, and delegation abilities.</li><li>
Exceptional communication and interpersonal skills across all organizational levels.</li><li>
Strategic thinker with the ability to translate vision into action.</li></ul> 
<ul><li>
Proficient in Microsoft Office Suite and familiar with project management or facility tracking software.</li><li>
Detail-oriented with strong budgeting, scheduling, and analytical skills.</li><li>
Demonstrated ability to balance operational excellence with people-centered leadership.</li></ul><div>
Work Environment / Physical Requirements 
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate by phone, email and in person with other staff members. The employee may be required to lift boxes up to 20 pounds and carry no more than 50 pounds when required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Role may require light travel or driving. 
 
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. 
 
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. 
 
NTT DATA Services currently seeks a &quot;job title&rdquo; to join our team in &quot;location&rdquo;. 
 
Role Responsibilities 
<ul><li>What specifically will this person be doing? (5-6 points that highlight the most important responsibilities).</li><li>Dashes, not bullets</li></ul> 

Required Skills/Experience 
What are the required skills for this role? (3-5 at the most). Points to emphasize</div><ul><li>
Use quantifiable terms such as years of experience or numbers that highlight scope (# people managed, budget owned, sales quotas, etc)</li><li>
Do not use subjective terms like &quot;good&rdquo;</li><li>
Focus on the performance of the position to accomplish business-related goals that are relevant to the Roles/Responsibilities listed above</li></ul></div>

TEMP BPO IT Comp Prof Senior Specialist

Sharp Electronics Corporation (US)

<div>Overview:
<div>
Support various aspects of service and support organizations that meet and exceed customer expectations for Dynabook Americas, U.S., and Latin America Region (LAR). Support data gathering methods and reporting needs. Provide leadership and guidance to resolve technical support escalations, both internally and externally. Possess strong communication skills to work in a multidisciplinary, cross-functional role. Be able to support and communicate with multiple departments, including part planning/logistics, technical support engineering, customer service, sales, marketing, and IT.</div>
Responsibilities:
<ul><li>Coordinate customer service technical support escalation projects, ensuring timely and satisfactory resolution of customer issues</li><li>
Be the technical focal point for onsite, depot, and carrying services and EN releases</li><li>
Diagnose, troubleshoot, and resolve PC hardware, networking, and software issues.</li><li>
Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support for external and internal customers</li><li>
Coach front-line business support agents to achieve best-in-class support to our customers
</li><li>Escalate critical customer situations to the appropriate level of management and engineering expertise</li><li>
Track and monitor all support cases to ensure timely resolution and follow-up</li><li>
Hold weekly meetings with the onsite providers to identify opportunities to improve performance and identify gaps in the ability to meet customer SLAs.</li><li>
Work closely with Field Systems Engineers to address the needs and concerns of small/medium businesses, Enterprise, and Education customers</li><li>
Responsible for all aspects of the online support presence and voice on support of dynabook.com (support website). Write, edit, and proofread site content and work closely with IT to maintain site standards with regard to new development and security.</li><li>
Develop content for support.dynabook.com by creating FAQ&rsquo;s, support bulletins, How-To Videos, troubleshooting assistance, and training.</li><li>
Oversee the coordination, administration, and execution of technical support programs, projects, processes, and performance metrics/standards for onsite service delivery.</li><li>
Ensure that issues and recommendations with regard to programs, tools, projects, products, processes, metrics, standards, and customers are escalated in accordance with technical support policies and procedures.</li><li>
Use statistical methods to analyze data and generate useful business reports and insights.</li><li>
Analyze repair part usage to identify gaps and provide feedback for part planning and forecasting to support and minimize part back orders.</li><li>
Review customer support scenarios to identify opportunity areas and recommend/implement improvements through analysis and feedback.</li><li>
Lead weekly Engineering and Support status meetings with Field Systems Engineers and Computer Systems Engineering</li><li>
Lead Monthly SLA review meeting with strategic enterprise accounts</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or relevant field or equivalent combination of education and work experience</li><li>
3-5 years of relevant technical work experience preferred</li><li>
Call Center Operations familiarity is a plus</li><li>
Good understanding of computer systems, mobile devices, and other tech products with knowledge of computer components including motherboards, processors, memory, expansion cards, and peripherals is preferred</li><li>
Hands-on experience or knowledge of Windows OS or Microsoft certification is a plus</li><li>
Ability to troubleshoot software and hardware issues on computers</li><li>
Spanish language skills are a plus but not required.</li><li>
Basic Scripting and Programming Experience is a plus</li><li>
Ability to communicate effectively, both verbally (in person and over the phone) and in writing</li><li>
Ability to collaborate effectively and work as part of a team</li><li>
Organized, efficient, and results-driven</li><li>
Works well under pressure and manages stressful situations with ease</li><li>
Critical thinker with interpersonal skills
</li></ul><div>ABOUT US: Dynabook Americas, Inc.</div><div>
Headquartered in Irvine, Calif., Dynabook Americas, Inc., provides a diverse portfolio of the enterprise-grade hardware and software offerings, including awarding-winning mobile computers, innovative wearable devices, augmented reality applications and security solutions. Dynabook designs, engineers and manufactures its offerings in its own-operated facilities to ensure quality and reliability. Dynabook Americas is an independent operating company wholly-owned by Dynabook, Inc., of Japan, a majority-owned company of Sharp Corporation.</div><div></div><div> 
Compensation for this position</div><div>
The compensation range for this role is $81,500 - 105,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.</div><div></div><div> 
Employee perks:
</div><ul><li>Comprehensive, family-friendly healthcare plans (medical, dental, vision).
</li><li>401k retirement plan with a competitive match and plenty of financial support tools.
</li><li>Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)</li><li>
Rewarding and wholistic wellness program.</li><li>
Training, professional development, and mentorship
</li><li>Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)</li><li>
Dynamic culture eager to innovate, enhance diversity, and work smarter.</li></ul><div>
Sharp Electronics Corporation is an equal opportunity employer &ndash; minority &ndash; female &ndash; disability - veteran.</div><div>
No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.</div><div>
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.</div><div></div><div> 
#LI-sd1 #dba</div></div>

Senior Technical Support Engineer

RadNet

<div>Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an Workflow Analyst, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. 
You Will:<ul><li>
Observe existing workflow, document findings and recommend solutions to management to meet Company goals</li><li>
Proactively identify opportunities for process improvement and optimization.</li><li>
Partner with onsite management in order to review and implement new workflows, policies, and processes that promote</li><li>
efficiency and increase system functionality</li><li>
Maintain accurate records and documentation of workflow activities, to include changes, recommendations and resolutions that were during site visit</li><li>
Participate in and/or lead various projects as identified by the Strategic Initiatives Project Manager; projects may have an impact on a single site or be companywide.</li><li>
Participate in training staff on newly established and existing workflows</li><li>
Support and work closely with Clinical Operations Team, Regional and Site Operations Management, to include Northern CA and East Coast Operations as needed.</li><li>
Ensure exceptional customer service by promptly responding to inquiries, providing assistance and recommending solutions to meet the needs of the center.</li></ul>
If You Are:<ul><li>
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.</li><li>
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues.</li><li>
You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.</li></ul> 
To Ensure Success in This Role, You Must Have:<ul><li>
Proven experience in workflow coordination and/or administrative support</li><li>
Previous experience in a site and/or scheduling is preferred</li><li>
Working knowledge of Microsoft Office products</li><li>
Strong time management skills and the ability to prioritize and meet competing deadlines</li><li>
Self-motivated and proven ability to work both independently or effectively as a team with a variety of healthcare specialist</li><li>
Requires strong communication, analytical, problem-solving and presentation skills</li></ul><div>
We Offer:
</div><ul><li>Comprehensive Medical, Dental and Vision coverages.</li><li>
Health Savings Accounts with employer funding.</li><li>
Wellness dollars</li><li>
401(k) Employer Match</li><li>
Free services at any of our imaging centers for you and your immediate family.</li></ul>
Pay Range: $26.00 - $28.00 per hour
Pay Range: USD $26.00 - USD $28.00 /per hour Shift: Mornings Shift Variations: M-F 8-5 but flexible</div>

Clinical Workflow Coordinator - Hybrid

Kura Sushi

<div><div>Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.
Come join the Kura Krew! 
We have and exciting opportunity for a IT Help Desk Technician level 2 to join our growing team. The IT Help Desk Technician Level 2 is responsible for providing more advanced technical support to both restaurants and corporate staff of Kura Sushi USA, Inc. This mid-level position requires a deeper understanding of IT systems, hardware, and software, and involves more complex troubleshooting. The Level 2 technician will mentor Level 1 technicians and lead the resolution of escalated issues.
This role is a hybrid role. The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role. 
 ESSENTIAL DUTIES
Provide second-tier support for escalated technical issues, including more complex troubleshooting and resolution of hardware, software, and network problems. &bull; Lead and guide Level 1 technicians in resolving issues, ensuring adherence to best practices. &bull; Support implementation and maintenance of IT systems, including repair and replacement of hardware and software. &bull; Coordinate and participate in new restaurant opening technology installations, including traveling to multi-state locations as necessary. &bull; Manage vendor relationships for warranty repairs, hardware replacements, and troubleshooting external systems. &bull; Maintain and update the knowledge base with new solutions and troubleshooting guides for future reference. &bull; Participate in system upgrades and enhancements, evaluating their impact on restaurant operations and corporate systems. &bull; Monitor and support project plans related to system implementations and updates. &bull; Ensure all communication, troubleshooting efforts, and outcomes are thoroughly documented and tracked in the ticket management system. &bull; Provide training and assistance to corporate and restaurant staff on IT systems and applications. &bull; Assist in planning and implementing long-term IT solutions to improve operational efficiency. &bull; Repair systems and software for corporate and store integration. &bull; Evaluates existing applications and supports technical changes. &bull; Implements solutions consistent with the architecture of business&rsquo;s systems and software. &bull; Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. &bull; Provides advice and counsel to restaurant staff and CSC members. &bull; Discusses work progress and obstacles with management, provides advice, and constructive feedback. &bull; Supports and maintains project plans.
QUALIFICATIONS AND EDUCATION/EXPERIENCE<ul><li>Bachelor&rsquo;s degree in computer science, business administration, or related field; or equivalent work experience and training</li><li>Experiences with global environment with English and Japanese languages is preferred.</li><li>Continued education in computer science, business administration, or a related field is preferred.</li><li>Ability to work with operations management team</li><li>Preferred relative experience in restaurant/foodservice industries</li><li>Challenging sprit and good team player</li><li>Advanced problem-solving and analytical skills, with a demonstrated ability to resolve complex technical issues.</li><li>Excellent communication and leadership skills, able to mentor junior staff and communicate solutions clearly to non-technical users.</li><li>Strong organizational skills with the ability to prioritize tasks and handle multiple projects simultaneously.</li><li>Proficiency in advanced IT troubleshooting, including network infrastructure, software installations, and system integrations.</li></ul>
&bull; Adaptability to manage unexpected issues and work effectively under pressure. &bull; Professionalism, reliability, and the ability to work independently.
Technical Expertise<ul><li>Level 2: Possesses more advanced technical knowledge. They are expected to have a deeper understanding of IT infrastructure, networks, system integrations, and troubleshooting methodologies. They may also implement solutions and contribute to longer-term planning for IT systems.</li></ul>
Independence and Leadership<ul><li>Level 2: Works more independently and takes a leadership role in troubleshooting efforts. They may mentor Level 1 technicians, guide them on complex issues, and handle projects like new system implementations or upgrades.</li></ul>
PAY RANGE: $18.00 - $30.00/hr. DOE.</div>
INDHEADOFFICE</div>

IT Help Desk Technician Level 2

Explore 132+ Technical support av desktop specialist in Irvine this May. Find roles across top companies and apply now to boost your career.