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technical support engineer-level 1 Jobs in Houston

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Raptor Technologies

<div><div><p><b>About Us!</b></p>
<p>
Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor's globally integrated product portfolio supports a school's foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.</p></div><p><b>
Position Overview:</b></p>
<p>
As a Technical Support Engineer &ndash; Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week.</p>
<p><b>
Job Duties &amp; Responsibilities:</b></p>
<ul>
<li>Provide support to external users in the operation of company software</li>
</ul><ul><li>Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools</li>
</ul><ul><li>Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems</li>
</ul><ul><li>Deliver exceptional customer service while adhering to established support policies and procedures</li>
</ul><ul><li>Provide on-demand product training for new and existing clients through support tickets</li>
</ul><ul><li>Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles</li>
</ul><ul><li>Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets</li>
</ul><ul><li>Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email</li>
</ul><ul><li>Understand and meet key performance metrics established for the technical support department</li>
</ul><ul><li>Accurately document and manage support tickets and issues for assigned product</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>1 year in a technical support or customer-facing role</li>
</ul><ul><li>Creative thinking to resolve issues</li>
</ul><ul><li>Above-average written and verbal communication skills</li>
</ul><ul><li>Strong passion for delivering excellent customer service</li>
</ul><ul><li>Proven time management skills in a remote or virtual work environment</li>
</ul><ul><li>Ability to work independently while remaining collaborative with a distributed team</li>
</ul><ul><li>A stable internet connection in a private environment</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Associate's degree in a technology-related field, or relevant certifications</li>
</ul><ul><li>Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology</li>
</ul><ul><li>Basic familiarity with Salesforce or other CRM tools, or a willingness to learn</li>
</ul><ul><li>Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment</li>
</ul><ul><li>Experience working in a Windows 10/11 environment, including basic troubleshooting</li>
<li>Interest or some experience working with SaaS (cloud-based) applications</li>
</ul><div><b>What's in it for you?</b></div>
<ul><li><div>You join the gold standard in school safety software.</div>
</li><li><div>You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.</div>
</li><li><div>You will work with diverse teams made up of some of the best minds in the industry.</div>
</li><li><div>You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.</div>
</li><li><div>You will have access to a robust benefits package that includes:</div>
</li><li><ul><li><div>Remote-first philosophy</div>
</li><li><div>Flexible paid time off</div>
</li><li><div>Paid parental leave</div>
</li><li><div>11 Paid holidays per year</div>
</li><li><div>Workplace flexibility</div>
</li><li><div>Affordable health coverage (medical, dental, vision), paid 100% for employee only medical</div>
</li><li><div>401(k) employer contribution to help you plan for the future</div>
</li><li><div>Company paid life insurance, STD, and LTD</div>
</li><li><div>Pet insurance</div></li></ul></li><br>
</ul>
<p></p><div><p><i>Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.</i></p>
<p><i>
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to </i><i>hr@raptortech.com</i><i> for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.</i></p>
<p><i>
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.</i></p></div></div>

Technical Support Engineer-Level 1

<div>
 <strong>
  About Us!
  <br/>
  <br/>
 </strong>
 Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor&rsquo;s globally integrated product portfolio supports a school&rsquo;s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.
 <br/>
 <br/>
 <strong>
  Position Overview:
  <br/>
  <br/>
 </strong>
 As a Technical Support Engineer &ndash; Level 1, you will deliver front-line technical support to our clients, owning reported issues from initial investigation through resolution or escalation. This role contributes directly to the reliable operation of our products and the safety of students and school personnel. This is a hybrid position that will be required to be in the office three days a week and is part time working 30-32 hours a week.
 <br/>
 <br/>
 <strong>
  Job Duties &amp; Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide support to external users in the operation of company software
  </li>
  <li>
   Handle inbound and outbound phone calls to assist clients with software and hardware issues using remote assistance tools
  </li>
  <li>
   Take ownership of reported issues, with a strong emphasis on researching, troubleshooting, and identifying software or process-related problems
  </li>
  <li>
   Deliver exceptional customer service while adhering to established support policies and procedures
  </li>
  <li>
   Provide on-demand product training for new and existing clients through support tickets
  </li>
  <li>
   Adapt quickly to product updates and process changes in a fast-paced environment with multiple products and frequent release cycles
  </li>
  <li>
   Manage time effectively and maintain a high level of availability to independently handle incoming calls and support tickets
  </li>
  <li>
   Troubleshoot and resolve a variety of hardware and software issues via phone, chat, and email
  </li>
  <li>
   Understand and meet key performance metrics established for the technical support department
  </li>
  <li>
   Accurately document and manage support tickets and issues for assigned product
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 year in a technical support or customer-facing role
  </li>
  <li>
   Creative thinking to resolve issues
  </li>
  <li>
   Above-average written and verbal communication skills
  </li>
  <li>
   Strong passion for delivering excellent customer service
  </li>
  <li>
   Proven time management skills in a remote or virtual work environment
  </li>
  <li>
   Ability to work independently while remaining collaborative with a distributed team
  </li>
  <li>
   A stable internet connection in a private environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate&rsquo;s degree in a technology-related field, or relevant certifications
  </li>
  <li>
   Exposure to or interest in supporting Learning Management Systems (LMS) or education-focused technology
  </li>
  <li>
   Basic familiarity with Salesforce or other CRM tools, or a willingness to learn
  </li>
  <li>
   Comfortable using Microsoft 365 applications such as Word, Excel, Teams, and Outlook in a daily work environment
  </li>
  <li>
   Experience working in a Windows 10/11 environment, including basic troubleshooting
  </li>
  <li>
   Interest or some experience working with SaaS (cloud-based) applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You join the gold standard in school safety software.
  </li>
  <li>
   You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
  </li>
  <li>
   You will work with diverse teams made up of some of the best minds in the industry.
  </li>
  <li>
   You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
  </li>
  <li>
   You will have access to a robust benefits package that includes:
  </li>
  <ul>
   <li>
    Remote-first philosophy
   </li>
   <li>
    Flexible paid time off
   </li>
   <li>
    Paid parental leave
   </li>
   <li>
    11 Paid holidays per year
   </li>
   <li>
    Workplace flexibility
   </li>
   <li>
    Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
   </li>
   <li>
    401(k) employer contribution to help you plan for the future
   </li>
   <li>
    Company paid life insurance, STD, and LTD
   </li>
   <li>
    Pet insurance
    <br/>
   </li>
  </ul>
 </ul>
 <em>
  Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
  <br/>
  <br/>
 </em>
 <em>
  If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
  <br/>
  <br/>
 </em>
 <em>
  Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
 </em>
</div>


Law Firm of Aaronson and Rash

<p>Aaronson and Rash, PLLC is a small firm located in Southwest Houston (near Highway 59/69 and Harwin Drive) owned by partners who have over 40 years of combined experience in a variety of claims specializing in product liability cases. We are currently looking for a detail‑oriented person to help keep our data and systems running smoothly.</p><p>Qualifications of the applicant:</p><ul><li>Working knowledge of MS Access</li><li>Proficient in MS Office Software (Excel, Word, etc.)</li><li>Basic understanding of MS Power Automate and automation tools.</li><li>High school diploma or equivalent.</li></ul><p>Duties of the position include:</p><ul><li>Review and prepare data to be imported to MS Access</li><li>Import data from various sources</li><li>Create and run basic SQL Queries</li><li>Execute reports</li><li>Update CRM Records</li><li>Support general office operations</li></ul><p>Legal experience is not necessary.</p><p>Previous office or administrative experience is preferred.</p><p>Bilingual is a plus.</p><p>Flexible work hours.</p><p>Office hours are 9 AM- 5 PM, Monday-Thursday and 9 AM-1 PM on Fridays.</p><p>Job Type: Full-time</p><p>Pay: $20.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

IT Support (Entry Level)

AMS Staffing Inc.

<div>
 <p>
  Please connect with me on LinkedIn as well @Grant Price
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title: IT Support Analyst
  </strong>
 </p>
 <p>
  <strong>
   Location: Houston-77056
  </strong>
 </p>
 <p>
  <strong>
   Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
  </strong>
 </p>
 <p>
  <strong>
   Work Environment:
  </strong>
  Hybrid (4 days in office/1 remote)
 </p>
 <p>
  <strong>
   Term: Permanent
  </strong>
 </p>
 <p>
  <strong>
   Bachelor&rsquo;s degree required: No
  </strong>
 </p>
 <p>
  <strong>
   Referral Fee:
  </strong>
  <strong>
   AMS will pay $500 should the person you refer gets hired
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Job Summary: IT Support Analyst &ndash; Houston, TX
  </strong>
 </p>
 <p>
  Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide Tier 1 help desk support via ticketing system
  </li>
  <li>
   Troubleshoot software, hardware, and networking issues for both onsite and remote users
  </li>
  <li>
   Assist with user onboarding and offboarding
  </li>
  <li>
   Maintain IT inventory and manage equipment check-in/out
  </li>
  <li>
   Support anti-virus software, patch management, and network troubleshooting
  </li>
  <li>
   Help maintain the help desk portal and document internal how-tos
  </li>
  <li>
   Set up and support conference room tech and user phone/headset systems
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  </li>
  <li>
   Basic networking knowledge (TCP/IP, DHCP, DNS)
  </li>
  <li>
   Understanding of Group Policies, file and print services, and event log analysis
  </li>
  <li>
   Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
  </li>
  <li>
   Strong organizational, communication, and customer service skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Physical Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Must be able to lift up to 30 pounds
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Minimum high school diploma or equivalent
  </li>
 </ul>
</div>


IT Support Analyst- 3578759

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.</p><p>
As a Technology Support Lead in Commercial &amp; Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm&rsquo;s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.</p><p><b>
Job Responsibilities</b></p><ul><li>
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm</li><li>
Execute policies and procedures that ensure operational stability and availability</li><li>
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools</li><li>
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration</li><li>
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure</li><li>
Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.</li><li>
Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.</li><li>
Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.</li><li>
Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.</li><li>
Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.</li><li>
Support on late night and weekends shifts on rotational basis</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services</li><li>
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud</li><li>
Proficient in observability and monitoring tools and techniques</li><li>
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework</li><li>
Experience with Control M and Autosys Scheduler</li><li>
Experience developing and supporting applications built on Python, Java, or .NET framework</li><li>
Experience with relational databases and ability to write complex SQL queries</li><li>
Experience with large-scale data processing and analysis techniques</li><li>
Proficiency in SQL and understanding of relational database concepts</li><li>
Familiarity with Unix/Linux operating systems and shell scripting</li><li>
Understanding of data structures, algorithms, and performance optimization principles</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Working knowledge in one or more general purpose programming languages and/or automation scripting</li><li>
Practical experience with public cloud</li><li>
Experience with other database technologies (Oracle, Sybase, PostgreSQL)</li><li>
Knowledge of financial markets and trading systems</li><li>
Familiarity with data visualization tools and statistical analysis</li><li>
Experience with version control systems (Git) and agile development methodologies</li><li>
Understanding of network protocols and system architecture concepts</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Technology Support Lead - Application Support / Unix, SQL

<div><b>JOB DESCRIPTION</b><p><br>
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
</p><p></p><p>As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.</p><p><b>
Job responsibilities</b></p><ul><li>
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm</li><li>
Supports the day-to-day maintenance of the firm&rsquo;s systems to ensure operational stability and availability</li><li>
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools</li><li>
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders</li><li>
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure</li><li>
Monitors trading application stack and critical batch processing to ensure operational stability</li><li>
Engages regularly with business client services, infrastructure, and other stakeholders of supported applications</li><li>
Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business</li><li>
Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance</li><li>
Manages the on-boarding of new businesses, clients, and applications to the team&rsquo;s portfolio</li><li>
Support on late night and weekends shifts on rotational basis</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services</li><li>
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud</li><li>
Experience in observability and monitoring tools and techniques</li><li>
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework</li><li>
Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)</li><li>
Experience with Control M and Autosys Scheduler</li><li>
Experience developing and supporting applications built on Python, Java, or .NET framework</li><li>
Experience with relational databases and ability to write complex SQL queries</li><li>
Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)</li><li>
Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Working knowledge of public cloud</li><li>
Demonstrated knowledge of Networking/Infrastructure
</li><li>Experience with KDB or other non-SQL databases</li><li>
Experience supporting public/private cloud-based, Java, or e-commerce applications a plus</li><li>
AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)</li><li>
Working knowledge of Grafana and Tableau is a plus</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Technology Support III - Application Support - Unix, SQL

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS<br>
solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.<br>
<br>
You will lead customer-focused project teams as a technical leader and perform hands-on development of Data &amp; Analytics solutions with exceptional quality.<br>
<br>
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.<br>
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The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to<br>
execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our<br>
global specialty practices, which cover a variety of solutions, technologies, and industries.<br>
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Key job responsibilities<br>
As an experienced technology professional, you will be responsible for:<br>
<ul><li>Leading project teams, designing and implementing end-to-end large-scale, complex, scalable, and secure Data Analytics AWS solutions tailored to customer needs</li><li>Providing technical guidance and troubleshooting support throughout project delivery</li><li>Collaborating with stakeholders to gather requirements and propose effective Data &amp; Analytics migration and modernization strategies</li><li>Acting as a trusted advisor to customers on industry trends and emerging technologies, ensuring compliance with industry standards and governance while aligning data solutions with business strategies.</li><li>Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts</li></ul><br>
About the team<br>
ABOUT AWS:<br>
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Diverse Experiences
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Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Work/Life Balance
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
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Inclusive Team Culture
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AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
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Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience</li><li>5+ years of software development with object oriented language experience</li><li>5+ years of external or internal customer facing, complex and large scale project management experience</li><li>5+ years of cloud architecture and solution implementation experience</li><li>Bachelor's degree in computer science, engineering, mathematics or equivalent</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>degree in advanced technology, or AWS Professional level certification</li><li>Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies</li><li>Knowledge of security and compliance standards including HIPAA and GDPR</li><li>Experience in performance optimization and cost management for cloud environments</li><li>Experience communicating technical concepts to diverse audiences in pre-sales environments</li><li>Experience scripting for automation (e.g., Python, Perl, Ruby)</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually<br>
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually<br>
USA, NY, New York - 169,000.00 - 228,600.00 USD annually<br>
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually<br>
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually<br>
USA, TX, Houston - 153,600.00 - 207,800.00 USD annually<br>
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually<br>
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div><p></p>

Sr Delivery Consultant - Data Architect, AWS Professional Services

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Sr Delivery Consultant - Data Architect, AWS Professional Services