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technical support specialist i

Delivra

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<i>
*This is a remote opportunity for those located within commuting distance of Indianapolis who is happy to meet in-person approximately once per month*</i><br>
<br>
Delivra is looking for a Technical Support Specialist who&rsquo;s excited to grow their skills at the intersection of customer experience, data, and digital marketing technology. In this role, you&rsquo;ll be the first point of contact for client support&mdash;helping troubleshoot issues, answer questions, and ensure a seamless experience across our platform. You&rsquo;ll manage a high volume of tickets with care and efficiency, applying critical thinking to solve problems and communicate clear, timely updates to clients with varying levels of technical expertise.<br>
</div><div>This is a great opportunity for someone early in their career who&rsquo;s curious, detail-oriented, and eager to learn. You&rsquo;ll gain hands-on experience with email rendering, data troubleshooting, and automation workflows, while contributing to internal knowledge sharing and process improvements. If you enjoy solving problems, staying organized in a fast-paced environment, and being part of a collaborative, supportive team, you&rsquo;ll thrive here.</div><h3 class="jobSectionHeader"><b><br>
What you'll be doing</b></h3><br>
<ul>
<li>
Respond to client support inquiries via ticketing system, email, phone and chat</li>
<li>Review and resolve support tickets that are not fully addressed by the AI chatbot, ensuring accurate follow-up and complete issue resolution</li>
<li>Triage incoming tickets and escalate more complex or technical issues to senior team members when appropriate</li>
<li>Provide clear, professional communication to clients of varying technical experience levels</li>
<li>Analyze unique client scenarios and apply critical thinking to determine appropriate solutions, rather than relying solely on predefined scripts</li>
<li>Document recurring issues and contribute to updating internal and external knowledge base articles</li>
<li>Identify patterns in support inquiries and share observations with the Support Manager to improve processes and automation</li>
<li>Assist with QA testing by validating bug fixes and reporting findings</li>
<li>Monitor client activity and flag potential concerns or opportunities to senior team members</li>
<li>Participate in ongoing training to build skills in HTML, data troubleshooting, and automation workflows</li>
<li>Participate in regular coaching, feedback sessions, and skills development training</li>
<li>Meet established response times and quality standards for client support</li></ul><br>
<h3 class="jobSectionHeader"><b>
What we'd like to see in you</b></h3><div><b><br>
Technical/Professional Experience and Skills:</b></div><div></div><div><br>
Email &amp; Rendering:</div><ul>
<li>Basic understanding of HTML and CSS</li>
<li>Interest in learning how email rendering differs across major email clients (Outlook, Gmail, Apple Mail, etc.).</li>
<li>Strong attention to detail when reviewing formatting and layout</li>
</ul><div>Data &amp; SFTP:</div><ul>
<li>Comfortable working in spreadsheets (Excel or Google Sheets)</li>
<li>Basic understanding of data structure (rows, columns, file formatting)</li>
<li>Exposure to SQL, SFTP, or data tools is a plus, but not required</li>
<li>Willingness to learn troubleshooting related to data imports and segmentation</li>
</ul><div>Automation &amp; Logic:</div><ul>
<li>Comfortable thinking through step-by-step processes and workflows</li>
<li>Ability to learn how automation logic (if/then branches, delays, triggers) functions</li>
<li>Exposure to marketing tools or CRM systems is a plus</li>
</ul><div>Soft Skills &amp; Collaboration:</div><ul>
<li>Capable of managing multiple priorities in a remote work environment with strong time management and accountability</li>
<li>Ability to communicate timelines, updates, and expectations in an organized and professional manner</li>
<li>Comfortable working independently while staying engaged with a collaborative team</li>
<li>Communicates effectively with clients of varying technical expertise, both verbally and in writing</li>
<li>Contributes proactively to team knowledge and shared goals</li>
<li>Resourceful in researching solutions and asking thoughtful questions when needed</li>
</ul><div><b>Requirements:</b></div><ul>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred (Marketing, Business, IT, Communications or related field) &ndash; or equivalent work experience</li>
<li>0-2 years of customer service, technical support, internship or related experience</li>
<li>Strong written and verbal communication skills.</li>
<li>Demonstrated interest in technology, SaaS, or digital marketing</li>
<li>Comfortable learning new software platforms</li>
<li>High-speed internet and a quiet, remote-ready work environment</li>
<li>Available to attend in-person team meetings in the Indianapolis area approximately once per month</li></ul><br>
<h3 class="jobSectionHeader"><b>
The Redbrick Edge</b></h3><div><b><br>
We believe great work happens when people feel supported, both at work and in life. That&rsquo;s why we offer:</b></div><ul>
<li>Competitive compensation and a 401(k) with company contribution</li>
<li>Comprehensive health benefits for you and your family</li>
<li>Generous paid time off, sick &amp; safe time, and bonus &ldquo;You Days&rdquo;.</li>
<li>Meaningful paid parental leave that supports every kind of family</li>
<li>Dedicated mental health and Employee Assistance Program support</li>
<li>Monthly wellness reimbursement and annual run sponsorship</li>
<li>Real investment in your growth &mdash; internal learning, professional development funding, and career mobility across Redbrick</li>
<li>Financial wellness coaching to support your long-term goals</li>
<li>Flexible work and a home office allowance to set you up for success</li>
</ul><div>Across Redbrick and our portfolio of companies, we&rsquo;re committed to building diverse, inclusive workplaces where people can show up as their full, authentic selves. We believe our differences make us better and lead to stronger teams, better ideas, and more meaningful work. Together, we&rsquo;re building disruptive companies where we&rsquo;re all proud to belong.<br>
<br>
<b>For any specific accommodations needed during the hiring process, please reach out to us at </b><b>accommodation.request@rdbrck.com</b><b> - we&rsquo;re here to support your success.</b></div><br>
<h3 class="jobSectionHeader"><b>
About Delivra</b></h3><div>
Part of the Redbrick portfolio of companies, Delivra is a sophisticated email &amp; SMS marketing automation software. With extensive data-handling capabilities and personalization tools, Delvira helps marketers execute effective multi-channel marketing campaigns. For more than twenty years, Delivra has been known for its industry expertise and unrivaled customer success. Delivra has implemented dynamic marketing solutions for thousands of companies through its full suite of professional services including deliverability consulting, creative support, and data structuring. Delivra is a Certified B Corporation as part of the Redbrick portfolio. Redbrick has been named one of Canada&rsquo;s Top Small and Medium Employers for six consecutive years and is among 2025&rsquo;s Top 100 Employers in BC.</div></div>

Technical Support Specialist I

Supermetrics

<div><p>We're looking for our new <b>Technical Customer Support Specialist </b>to join our Customer Support team based in North America.</p>
<h4 class="jobSectionHeader"><b>
This role is fully remote and we will consider candidates in Eastern time zones (EST). </b><b>States where we can hire remotely:</b><b> Delaware, Florida, Georgia, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Vermont, and Virginia.</b></h4>
<p><b>
In this role, you will&hellip;</b></p>
<p>
As a Technical Customer Support Specialist, you will serve as an invaluable partner for our customers, working with them as they use our platform to manage their marketing data to make informed business decisions. This will include identifying and resolving issues, providing technical guidance, diagnosing and functionally escalating issues, consultations on report building and data management initiatives, and advising on best practices to our customers to support them in reaching their goals.</p>
<p><b>
Your day-to-day work and responsibilities include&hellip;</b></p>
<ul>
<li>Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat.</li>
<li>Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage.</li>
<li>Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs.</li>
<li>Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution.</li>
<li>Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system.</li>
<li>Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs.</li>
<li>Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers.</li>
<li>Participate in regular training sessions to enhance technical knowledge of cross functional team mates</li>
</ul>
<p><b>This position is for you if you have&hellip;</b></p>
<ul>
<li>2-3 years experience delivering effective technical support within a Martech or SaaS company.</li>
<li>Bachelor's degree in a technical discipline, or an equivalent combination of work experience and relevant third party certifications</li>
<li>Basic web programming and SQL knowledge.</li>
<li>Familiarity with web technologies, APIs, data integrations, and data warehousing</li>
<li>Experience with CRM systems and support ticketing platforms (e.g., Salesforce, Zendesk)</li>
<li>Have effective problem-solving skills to identify and implement solutions. Including self-driven research, collaboration with other departments, and testing</li>
<li>Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment.</li>
<li>Have clear and flexible communication skills with both internal and external parties</li>
<li>Have a mindset of continuous personal growth and development.</li><br>
</ul>
<p><i>The base salary for this role is $60,000 USD annually + bonus, with flexibility depending on level/experience (to be discussed). These figures reflect the compensation offered for remote U.S.based candidates. In addition to compensation, we offer a comprehensive benefits package, including:</i></p>
<ul><li><i>Fully paid medical/dental/vision benefits (for employee &amp; dependents)</i></li></ul>
<ul><li><i>Generous PTO</i></li></ul>
<ul><li><i>401k with matching</i></li></ul>
<ul><li><i>Options</i></li></ul>
<ul><li><i>Tech package</i></li></ul>
<ul><li><i>Home office and wifi stipend</i></li></ul>
<p><i>
Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.</i></p>
<p><i>
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.</i></p>
<p>
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.</p>
<p>
#LI-Remote</p><p></p><div><br>
<p><b>
Join us on our mission to make data a marketing superpower</b></p><br>
<p></p>
<p>
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.</p><br>
<p></p>
<p>
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestl&eacute;. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry&mdash;and we're just getting started!</p><br>
<p></p>
<p>
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.</p><br>
<p></p>
<p>
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.</p><br>
<p></p>
<p>
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.</p><br>
<p></p>
<p>
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.</p><br>
<p></p>
<p>
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.</p></div></div>

Technical Customer Support Specialist - US Remote

Riley Children's Foundation, LLC

<div></div><div><div><h1 class="jobSectionHeader"><b>Position Purpose</b></h1></div><p>
The People Operations Specialist plays a key operational role supporting the employee lifecycle and day-to-day workplace experience. This position supports Human Resources (HR), Talent Development (TD), Facilities, and End-User Information Technology (IT) to ensure employees are onboarded smoothly, supported consistently, and able to do their best work in a well-run environment. The Specialist is highly organized, service-oriented, and comfortable juggling multiple priorities with discretion and attention to detail.</p><div></div><div><h1 class="jobSectionHeader"><b><br>
Key Reponsibilities</b></h1></div><div><ul><li><b>
Human Resources</b></li></ul></div><div><ul><li><b>
Employee Support:</b> Serve as a first point of contact for employee questions and requests; triage inquiries and escalate as appropriate.</li><li>
Support core HR processes including:<ul><li>
New hire paperwork, employee file maintenance, and data accuracy in HRIS and other HR systems</li><li>
Offer letter coordination and onboarding/offboarding administration</li><li>
Process background and professional reference checks</li><li>
Status changes (promotions, leaves, terminations) documentation and workflow tracking</li><li>
Open enrollment, Annual Reviews, Employee Immunizations</li></ul></li><li>
Coordinate benefits and leave administration support (e.g., enrollment materials, vendor communications, tracking documentation) in partnership with HR leaders/benefits brokers.</li><li>
Assist with compliance-related tasks (I-9/E-Verify processes as applicable, policy acknowledgements, required training tracking, poster compliance coordination, etc.).</li><li>
Support HR programs such as recognition, engagement surveys, anniversaries, and culture initiatives.</li><li>
Maintain confidential employee records and uphold privacy standards in all interactions.</li></ul></div><div></div><div><ul><li><b><br>
Talent Development</b></li></ul></div><div><ul><li><b>
Learning Session Support:</b> Coordinate logistics, including scheduling sessions, booking rooms, sending invitations, ordering food, and tracking attendance/completions.</li><li>
Support facilitation needs (materials preparation, printing, supplies, room setup for sessions).</li><li><b>
360 Coordination:</b> Collect 360 rater lists from each participant. Coordinate all 360 scheduling (including individual coaching sessions), manager briefings, kick-offs, and group sessions.</li><li><b>
Learning Management System (LMS):</b> Set up learning sessions, enrollments, and communications in LMS. Maintain training sign-ups, completions, and staff records.</li><li>
Track metrics for participation and completion and prepare basic reports for leaders.</li><li>
Create and manage project portals (e.g., TalentSmartEQ, Blanchard Exchange) when required.</li><li>
Maintain updates to talent resources such as Career Maps (staff-facing visual resources).</li><li>
Support professional development request process (form collection, coordinating approvals, tracking, logistics).</li></ul></div><div></div><div><ul><li><b><br>
Facilities &amp; Workplace Experience</b></li></ul></div><div><ul><li><b>
Office Liaison:</b><b> </b>First point of contact for building services (Security, Parking, Maintenance) and for staff with Facilities inquiries.</li></ul></div><div><ul><li>
Coordinate workplace operations to support a safe, functional, and welcoming environment:<ul><li>
Requesting and creating office access badges, keys, administration of workstation reservation software,</li><li>
Office supply ordering and inventory management,</li><li>
Conference room readiness, overall office presentation.</li></ul></li><li>
Submit and track facilities requests (e.g., repairs, maintenance, security) with building management and vendors.</li>
Partner with People Operations Manager as needed to support incident reporting, emergency procedures communication, and basic compliance tracking.<br>
<li>
</li></ul></div><div><ul><li><b>
End-User IT Support</b></li></ul></div><div><ul><li><b>
End-user IT provisioning and access:</b> Liaise with IT providers for staff onboarding/offboarding and ongoing operations<ul><li>
Ensure onboarding staff receive the appropriate systems access</li><li>
Coordinate ordering of new end-user equipment, as needed</li><li>
Hardware return logistics and deprovisioning completion</li></ul></li><li>
Maintain and reconcile IT asset inventory records and assist with lifecycle tracking.</li><li><b>
Daily Operations:</b> Support the People Operations Manager with the implementation and administration of end-user information technology services for the organization.<br>
</li></ul></div><div><ul><li><b>
Administrative</b></li></ul></div><ul><li><b>
Meetings: </b>Prepare for and actively participate in all Riley Children&rsquo;s Foundation meetings as appropriate. Ensure expectations and tools for meeting agendas and follow-up are implemented.</li><li><b>
Budget</b>: Work with your officer/direct manager to develop, manage and monitor the budget, staying within overall budget guidelines.</li><li><b>
Technology</b>: Understand and effectively use the technology available at the Riley Children&rsquo;s Foundation.</li><li><b>
Compliance</b>: Ensure strict compliance with all Foundation policies, as well as local, state and federal laws that govern business practices.</li></ul><div></div><div><ul><li><b><br>
Other Duties as Assigned</b></li></ul></div><div><ul><li><b>
Riley Children&rsquo;s Foundation events</b>: Participate in Riley Children&rsquo;s Foundation events as requested.</li><li>
Other duties as assigned.</li></ul></div><div></div><div><h1 class="jobSectionHeader"><b><br>
Education and Experience</b></h1></div><div>
To perform this job successfully, an individual must have the following education and/or experience.</div><div><ul><li><b>
Education</b>: Bachelor&rsquo;s degree is required with a concentration in Human Resources, Business, or Behavioral Science field preferred. Working knowledge of HRIS, talent management, and end-user IT systems. Experience with benefits coordination strongly preferred.</li></ul></div><ul><li><b>
Experience</b>: Minimum of 2 to 4 years of experience in areas including HR, organization development, end-user IT, and facilities, preferably in a non-profit/fundraising environment.</li></ul><div><ul><li><b>
Skills</b> Exceptional customer service approach. Individual must be exceedingly well organized and have high attention to detail. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Exceptional written and verbal communication skills. Demonstrated success in a &ldquo;best practice&rdquo; human resource function. Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus<b>.</b> Proficiency in use of databases.</li><li><b>
Qualities</b>: Personal belief in Riley Children&rsquo;s Foundation vision, mission, core values and strategic direction. Enthusiastic about working with children and families. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one&rsquo;s work. Perseverance. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor. Occasional evening and weekend work.</li></ul></div></div>

People Operations Specialist

Walgreens

<div><b>Job Summary:</b><br>
<br>
As a Lead IT Support Specialist at our Walgreens fulfillment center, you will be responsive for comprehensive technical support across multiple platforms and devices. Your primary duties will include installation, upgrades, troubleshooting, and repairs of hardware and softwares, including desktop PC's, printers, PC hardware system, PC networks, LAN and RF Devices. You will handle escalated issues from the team and scheduling of work and provide support of manager tasks as needed. This position is located in our climate-controlled, closed-door pharmacy facility featuring advanced automation technology and modern amenities.<br>
<br>
While this is subject to change, the shift for this position will likely be 5:30 PM to 1:30 AM local time, Monday through Friday nights.<br>
<br>
<b>Job Responsibilities:</b><ul><li>
Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc&rsquo;s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:<ul><li>
Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.</li><li>
Supporting area processes and interface requirements</li><li>
Resetting equipment or applying solutions to quickly resolve problems</li><li>
Resolves complex issues. Resolves escalated issues from less experienced support staff.</li><li>
Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
</li></ul></li><li>Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.</li><li>
Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.</li><li>
Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.</li><li>
Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.</li><li>
Partners cross functionally to resolve issues.
</li><li>Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals &amp; accessories, etc).</li><li>
May lift and transports PC&rsquo;s, monitors, terminals and printers for deployment as well as repair.
</li></ul><br>
<b>About Walgreens</b><p>
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.</p><b><br>
Basic Qualifications</b><br>
<ul><li>
High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.</li><li>
Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
</li><li>Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer</li><li>
Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.</li><li>
Knowledge of network infrastructure &amp; server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.</li><li>
Hours of support may require weekend, holiday and/ or off-hours shift coverage.</li><li>
Willing to travel up to 10% of the time for business purposes (within state and out of state).</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree</li><li>
Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA</li><li>
Experience at a distribution center or manufacturing environment</li><li>
Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)</li><li>
Experience building and maintaining databases (such as Web, Access and SQL)</li><li>
Experience coordinating service requests with appropriate IT team.</li><li>
Experience working independently and as part of a cross-functional technical team
</li></ul>We will consider employment of qualified applicants with arrest and conviction records.<br>
<b>Salary Range:</b> $20.45 - $30 / Hourly</div>

Lead IT Support Specialist, Fulfillment Center

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.</p><p>
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p><b>
Job Function:
</b></p>MedTech Sales<p><b>
Job Sub Function:
</b></p>Technical Sales - MedTech (Commission)<p><b>
Job Category:</b></p>
Professional<p><b>
All Job Posting Locations:</b></p>
Indianapolis, Indiana, United States<p><b>
Job Description:</b></p><p>
We are searching for the best talent for<b> Sr. Ultrasound Clinical Account Specialist</b> located in <b>Indianapolis, IN </b>territory.</p><p><b>
About Cardiovascular</b></p><p>
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.</p><p>
Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that&rsquo;s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.</p><p>
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><p>
The Sr. Ultrasound Clinical Account Specialist (ULS CAS) is accountable to provide technical and clinical product support to health care providers including Electrophysiology (EP) physicians, Interventional Cardiologists (IC) and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems &ndash; with an emphasis on the AcuNav&trade; and SOUNDSTAR&trade; catheters - to enable practitioners to perform advanced cardiac ablation and interventional procedures respectively.
</p><p>The CAS is responsible to build and maintain mutually beneficial relationships with physicians &amp; EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company&rsquo;s product and technology utilization. The ULS CAS directly partners with a Regional Business Director, Territory Managers, EP CAS, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives.
</p><p>As the Sr. Ultrasound Clinical Account Specialist, you will:
</p><ul><li><p>Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav&trade; and SOUNDSTAR&trade; catheters in EP and IC procedures.
</p></li><li><p>Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO&reg; System and appropriate software modules including CARTOSOUND &trade;, CARTOMERGE&trade; and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
</p></li><li><p>Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Shares best practices to increase value for customers.
</p></li><li><p>Use consultative selling techniques to identify potential sales opportunities within the account.
</p></li><li><p>Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
</p></li><li><p>Maximize customer case support capability through proper planning and scheduling techniques.
</p></li><li><p>Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS and other ULS CAS), as well as support personnel (i.e. Marketing, FSE, RBD).
</p></li><li><p>Drive collaboration and maintain consistent, open lines of communication with external partners.
</p></li><li><p>Develop and share best practices with US Field Sales and Service colleagues and internal partners and develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
</p></li><li><p>Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
</p></li><li><p>Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
</p></li><li><p>Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
</p></li><li><p>Provide mentoring for new electrophysiology commercial team members as requested.
</p></li><li><p>Perform other duties assigned as needed.
</p></li></ul><p>Required Qualifications:
</p><ul><li><p>A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
</p></li><li><p>A minimum of 2 years of experience in clinical echocardiography lab
</p></li><li><p>Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
</p></li><li><p>Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
</p></li><li><p>Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
</p></li><li><p>A valid driver's license issued in the United States
</p></li><li><p>Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
</p></li><li><p>Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
</p></li><li><p>The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
</p></li><li><p>Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
</p></li><li><p>May be required to lift up to 60 lbs.
</p></li></ul><p>Strongly Preferred:
</p><ul><li><p>Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
</p></li><li><p>Maintaining at least one of the following industry certifications &ndash; CEPS (IBHRE), RCES/RCIS
</p></li><li><p>Experience working with highly complex technical systems and/or working in a critical patient care setting.
</p></li><li><p>Effective and timely communicator with co-workers and all levels of patient care team.
</p></li><li><p>Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
</p></li><li><p>Problem solver who can think critically in high pressure environments.
</p></li><li><p>Receptive to constructive feedback and collaborates and works well in team environment.
</p></li><li><p>Able to take large amounts of data and translate information into actionable insights
</p></li><li><p>Hunger for learning and building new skills
</p></li></ul><p>Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
</p><p>Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.<br>
<br>
</p><p>At Johnson &amp; Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.</p><p><br>
Here&rsquo;s What You Can Expect</p><ul><li><p>
Application review: We&rsquo;ll carefully review your CV to see how your skills and experience align with the role.</p></li><li><p>
Getting to know you: If there&rsquo;s a good match, you&rsquo;ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.</p></li><li><p>
Interviews with the team: If you move forward, you&rsquo;ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.</p></li><li><p>
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.</p></li><li><p>
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.</p></li></ul><p><br>
At the end of the process, we&rsquo;ll also invite you to share feedback in a short survey &mdash; your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson &amp; Johnson. We&rsquo;re excited to learn more about you and wish you the best of luck in the process! #RPONA</p><p><b>
Required Skills:
</b></p><p><b>Preferred Skills:</b></p>
Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection</div>

Sr. Ultrasound Clinical Account Specialist – Cardiac Sonographer (Indianapolis, IN) - Johnson and Johnson MedTech - Electrophysiology

Triumvirate Environmental

<p></p><div><p><b>Radioactive Waste Specialist</b></p>
<p>
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Radioactive Waste Specialist for one of our large clients in Indianapolis, IN.</p>
<p>
Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.</p>
<p>
This position reports to the Operations Manager. This role is onsite at our client location.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li><b>Technical:</b></li>
<li><ul><li>Maintain good attendance and punctuality</li>
<li>Flexibility with working schedule as start and end times may vary</li>
<li>Developing a strong working knowledge local site requirements and state and local regulations</li>
<li>Assist EHS team as requested</li>
<li>Participate in Rad focused training and development</li>
</ul></li><li><b>Hands-on:</b></li>
<li><ul><li>Handle chemicals and hazardous waste in small and large containers</li>
<li>Handle low level radioactive waste</li>
<li>Utilize a Geiger counter as well as other tools to assess levels of radiation in industrial waste streams</li>
<li>Perform onsite waste management routine &amp; regulatory inspections</li>
<li>Prepare and manage routine waste shipments including creating all transportation documents as required by regulations</li>
<li>Willingness to wear a respirator when necessary</li>
</ul></li></ul><ul><li><b>Customer Service:</b></li>
<li><ul><li>Provide clients with high-quality and professional customer service</li>
<li>Professional attitude, high energy, and high-level communication skills required when dealing directly with client representatives</li>
<li>Support our on-site Emergency Response during working hours</li>
</ul></li>
</ul><p><b>Basic Requirements:</b></p>
<ul>
<li>High School Diploma or equivalent</li>
<li>Basic knowledge of, or interest in, hazardous waste field</li>
<li>Self-motivated person with the desire to learn</li>
<li>Ability work independently</li>
<li>Successful completion of OSHA/DOT physical examination which includes drug and alcohol screening</li>
<li>Must be eligible to work in the United States without future sponsorship</li>
<li>Must have a reliable form of transportation</li>
<li>Must be willing to consent to Motor Vehicle Record screening, criminal background check, pre-employment physical, and drug screen (inclusive of THC)</li>
<li>Upon employment, you will be required to participate in a random drug screening program (inclusive of THC) as part of our company's commitment to maintaining a safe and healthy work environment</li>
<li>Must be able to lift 60 pounds on a regular basis</li>
<li>Ability to work overtime on a regular basis</li>
<li>Must be willing to work flexible hours within the work week (Monday through Friday)</li>
<li>Availability to work weekends as needed</li>
</ul>
<p>The Radioactive Waste Specialist frequently handles radioactive, hazardous chemicals and biological waste and is responsible for putting on and taking off personal protective equipment. This role is considered safety-sensitive.</p>
<p><b>
Preferred Requirements:</b></p>
<ul>
<li>Prior relevant industry experience</li>
<li>Active HAZWOPER 24 or 40-hour certification</li>
<li>Class C driver's license is a plus</li>
<li>Willingness to obtain Commercial Driver's License (CDL)</li>
</ul>
<p>#LI-Onsite</p>
<p>
Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship &amp; Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes &amp; more!</p>
<p>
To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!</p>
<p>
Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.</p>
<p>
If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.</p></div><p></p>

Radioactive Waste Specialist

TRIMEDX

<div><div>If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.</div><ul><li>
Everyone is focused on serving the customer and we do that by collaborating and supporting each other</li><li>
Associates look forward to coming to work each day</li><li>
Every associate matters and makes a difference</li></ul><div></div><div>
It is truly a culture like no other &mdash; We hope you will join our team! Find out more about our company and culture <div>here</div>.</div><div></div><div>
Summary</div><div>
Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Cyber Field Services Specialist is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable &amp; Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise Client driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The Cyber Field Services Specialist will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client&rsquo;s Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.</div><div></div><div>
Responsibilities</div><div>
Medical Device Integration Service and Support (50%)</div><ul><li>
Support, monitor and manage the Connected Device Inventory.</li><li>
Provide professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI.</li><li>
Establish themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.</li><li>
Promote uniform maintenance and repairs on production medical device systems across the Client&rsquo;s healthcare enterprise.</li><li>
Monitor, service and/or support clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers.</li><li>
Respond to CDI trouble calls pertaining to data flow issues from customers.</li><li>
Troubleshoot medical equipment and/or MDI hardware and software to ensure data connections.</li><li>
Sets-up and configure of CDI interface hardware for use in the production CDI environment.</li><li>
Verify proper data flow conditions on the CDI network.</li><li>
Provide remote support for network issues and escalate issues appropriately to CE, HIT and/or vendors.</li><li>
Record activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).</li><li>
Work with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.</li><li>
Work with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.</li><li>
Provide training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.</li><li>
Monitors and evaluate proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded.</li><li>
Act as a System Administrator in partnership with Client IT and Clinical teams for medical equipment systems.</li><li>
Perform all duties related to this position as they are needed.</li></ul><div></div><div>
Project and Program Support (25%)</div><ul><li>
Responsible for the inventory, planning, maintenance and management of LAN/WAN-based and integrated medical equipment network devices.</li><li>
Collaborate and/or report out to the enterprise TRIMEDX CE CYBER program.</li><li>
Ensure the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEDX&rsquo;s RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.</li><li>
Serve as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI. Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.</li><li>
Provide timely advice to Clinical Engineering management regarding procedure changes required to maintain system and equipment stability.</li><li>
Develop service documentation, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction &amp; training to others as needed or required.</li><li>
Provide input into policies, processes and procedures related to clinical equipment networking and medical devices.</li><li>
Serve as a reference source for clinical engineering and clinical staff with regards to appropriate procedures for the integration of clinical equipment to the information system.</li><li>
Evaluate Clinical Engineering departmental logistics, workflow and technical considerations in order to create downtime plans/solutions; and write related procedures for the Clinical Engineering management and associates.</li></ul><div></div><div>
Team Work &amp; Customer Satisfaction (25%)</div><ul><li>
Help to create and foster an environment of innovation; work to identify and remove roadblocks and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviors and skills related to networking and IT throughout the Clinical Engineering department.</li><li>
Capability to identify, develop and serve all customers and stakeholders to the highest level of satisfaction; ensuring the highest level of customer satisfaction within the scope of responsibilities.</li><li>
Inform management of all situations that are out of the norm or are of an emergent nature or involve a negative impact on patient care.</li><li>
Must be able to communicate verbally and in written form, presenting a professional image at all times.</li><li>
Work with the team to continuously drive improvements in operational delivery and/or technical skills.</li><li>
Conduct departmental rounds to promote communications with customers.</li><li>
Maintain a clean and safe work place.</li><li>
Provide technical assistance to Clinical Engineering associates as necessary.</li><li>
Provide coordinated technical training and mentoring to Clinical Engineering associates as needed.</li><li>
Provide mentoring and precepting of Clinical Engineering Technicians.</li><li>
Brief department management on statuses and risks, including taking the role of champion for medical device integration projects at Client sites.</li><li>
Clearly communicate best practices, roadblocks, timelines and/or risks to management.</li></ul><ul><li>
All other duties as assigned.</li></ul><div></div><div>
Skills and Experience</div><ul><li>
2+ years of prior experience in the support and service of medical equipment and systems is required</li><li>
Formal clinical equipment make/model specific manufacturer and/or aftermarket training required</li><li>
Expertise with computer operating systems is required</li><li>
Working knowledge of HL7, DICOM, TCP/IP and other communications protocols and standards is required</li><li>
Understanding of computer and network security highly desired</li><li>
Experience and/or training in project management strongly preferred</li><li>
Must be knowledgeable of medical device technology.</li><li>
Knowledgeable of the operation of and have experience in the maintenance and repair of a wide variety of medical equipment and systems.</li><li>
Strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.</li><li>
Knowledge of HIPAA and security industry standards; acting as department resource for ePHI and HIPAA queries</li><li>
Knowledge of and capability to understand the clinical application of medical technologies is required.</li><li>
Knowledgeable of the various networking technologies employed in healthcare.</li><li>
Knowledgeable of the communications protocols used in the healthcare.</li><li>
Advanced analysis of test data and interpretation of schematic diagrams is frequently required.</li><li>
Proficient in the use of Microsoft Office applications required; including Excel, Word, PowerPoint, Visio, Project and Outlook</li></ul><div><br>
Education and Qualifications</div><ul><li>
Must possess a two-year Associates Degree or be a graduate of military BMET training, or has attended and graduated from formal training in an equivalent technical program</li><li>
An additional associates or bachelor&rsquo;s degree in Information Systems is highly desired</li><li>
Networking, Security, SysAdmin or other relevant certifications strongly preferred</li></ul><div>
At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth.</div><div></div><div><i>
We embrace people&rsquo;s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.</i></div><div></div><div>
Visit our <div>website</div> to view our Workplace Culture Commitment , along with our social channels to see what our team is up to: <div>Facebook</div>, <div>LinkedIn</div>, <div>Twitter</div>.</div><div></div><div><br>
TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.</div><div><i>
Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.</i></div></div>

CE Cyber Field Specialist

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