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technical support specialist

Musick, Peeler & Garrett LLP

<p></p><div><p><b>IT TRAINING SPECIALIST &ndash; LOS ANGELES</b></p><p>
We have an exciting opportunity for an IT Training Specialist in the Los Angeles office at Musick, Peeler &amp; Garrett LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of attorneys, paralegals and staff.</p><p>
This position reports directly to the Director of Administration and is a full-time, hourly, non-exempt role. After 90 days of employment, the position will be eligible to work remotely one day per week.</p><p>
The IT Training Specialist is responsible for supporting the firm&rsquo;s technology and training initiatives in collaboration with firm leadership and external technology vendors. General responsibilities include developing, implementing and delivering training programs for all attorneys and staff; preparing written and electronic training materials; assisting with firm website updates; supporting the evaluation and testing of emerging legal technologies, including AI tools; and helping the firm remain current with advancements in legal technology and innovation.</p><p>
This position conducts instructor-led training for new hires; delivers applications training via classroom, e-learning, video-based instruction, and remote (virtual) platforms; designs and develops instructor-led, virtual, recorded, and AI-enhanced learning content; and explores innovative delivery methods including short-form video, interactive demonstrations, and emerging technologies to enhance user engagement and retention.</p><p><b>
Responsibilities and Duties:</b></p><ul><li>Implements training programs for all attorneys and staff and prepares written and electronic training materials to supplement classroom instruction.</li><li>Conducts all training&mdash;instructor-led, virtual, and pre-recorded&mdash;in a clear and organized manner, in a voice that is audible and a fashion that clearly and effectively conveys the information being presented.</li><li>Delivers applications training via classroom, e-learning and remote (virtual) platforms.</li><li>Schedules and implements training programs that are comprehensive, well-prepared and educationally sound.</li><li>Anticipates and identifies evolving firm technology training needs, collaborates with managers to design effective programs, and makes thoughtful recommendations to firm management regarding training initiatives, tools, and long-term development strategies.</li><li>Demonstrates creativity in developing engaging educational experiences, leveraging multimedia, AI tools, and innovative instructional formats to support diverse learning styles.</li><li>Designs, develops, writes and maintains effective reference materials for training, clearly written, and in accordance with team documentation standards.</li><li>Designs, scripts, storyboards, and develops e-learning modules to demonstrate technology use.</li></ul><p></p><ul><li><br>
Spearheads the design and implementation of a Learning Management System and manages its ongoing administration in collaboration with firm management.</li><li>Develops, updates, and provides orientation training on current Windows, Microsoft Office and other firm-related software, in collaboration with the Human Resources Department.</li><li>Leads the design, implementation, training, and ongoing management of the firm&rsquo;s Intranet, including updating content, ensuring accuracy and organization, developing user guides and training sessions, and driving enhancements to improve functionality and engagement firmwide.</li><li>Develops technology test plans and performs technology testing, on an as needed basis, with the guidance and support of Firm leadership and department managers and directors.</li><li>Assists with evaluating, testing, and supporting the deployment of emerging legal technologies, including AI-driven tools such as Microsoft Copilot, CoCounsel, and other productivity platforms.</li><li>Supports implementation and user adoption of new software systems, including ERP platforms such as Aderant, through training, documentation, and rollout coordination.</li><li>Monitors trends in legal technology, training trends and advancements, including participation in industry organizations such as ILTA (or similar organizations), collaborates with Firm leadership and external vendors to enhance training initiatives and technology utilization.</li><li>Provides technical support firm-wide as needed such as assistance with posting content on firm website and eblasts for firm newsletters. This also includes Help Desk support for all application support needs and requests; provides support of standard end user applications and/or software general computer issues.</li><li>Other duties and tasks as assigned by supervisors.</li></ul><p><b>
Knowledge, Skills and Abilities:</b></p><p>
A firm understanding of software instruction and technical writing is required. Bachelor's degree and a minimum three years&rsquo; experience in software training position in a law firm environment in a similarly sized, multi-office legal services organization is preferred. Classroom training experience is required.</p><p>
Exceptional skills are required in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally. High attention to detail. Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Maintain applicable proficiency in all Firm standard software. These include, but are not limited to: Microsoft Windows, Microsoft Office: Word, Excel and Outlook, iManage DeskSite and FileSite, legal macro systems (CCC, iCreate, MacPac, etc.) Adobe Acrobat Professional, software for redlining (CompareDocs, DeltaView) Best Authority, legal forms generating products (West Doc Builder) Compulaw and VisionSync, pdfDocs Desktop and metadata software such as CleanDocs.</p><p>
Musick Peeler</p><p>
1129030.1</p><p>
Strong understanding of Microsoft or computer field principles and standards. Familiar with the efiling process as required by California courts. Ability to multi-task and prioritize workloads. Ability to present ideas in a clear, business-friendly and user-friendly language.</p><p>
Advanced knowledge of Word/Excel/PowerPoint/Outlook is also required. Demonstrated technical knowledge and skills. Must possess discretion in working with confidential data, strong proofreading skills, etc. Experience with other technology, such as VoIP phone systems, is highly preferred. Familiarity with ERP systems such as Aderant is preferred but not required. Exposure to AI-powered legal tools and productivity platforms is highly desirable. Experience with graphic design or content creation tools such as Adobe Photoshop, Snagit, or similar platforms is a plus. An interest in emerging legal technology trends and the ability to support vendor coordination and user adoption initiatives is strongly valued.</p><p>
Provides a professional, positive and engaging learning experience that encourages professional development and growth. Cultivates a supportive and constructive learning environment.</p><p><b>
Benefits/Comp:</b></p><p>
We offer a collaborative and professional work environment with a competitive salary and excellent benefits. A summary of our benefits includes:</p><ul><li>Retirement: 401(k) plan with annual employer contribution; employee deferrals</li><li>Healthcare: Medical (HMO/PPO options), dental, and vision coverage; Dependent coverage, domestic partners coverage is available</li><li>Life Insurance: Group and supplemental life insurance options available</li><li>Disability: Long-term disability and long-term care insurance options available</li><li>Wellbeing: Employee wellbeing initiatives, including EAP professional counseling and referral services</li><li>Paid Time Off: Competitive vacation and sick leave; paid firm holidays</li><li>Commuting: Parking is covered/travel allowance offered</li><li>Celebrations: Events for holidays, birthday commemorations, special staff acknowledgments and annual events</li><li>Flexible Spending Account (FSA)/Plans &ndash; Sections 125 and 132 plans available</li><li>Professional Development: On-boarding and in-house training programs, continuing learning and professional growth and development opportunities</li><li>Remote Work: Hybrid schedule available for this position after 90-days</li></ul><p>
The salary range for this position is $115K - $135K DOE.</p><p>
Interested and qualified candidates should forward resumes to the Human Resources Dept. at personneldept@musickpeeler.com for consideration.</p><p>
Firm Info:</p><p>
Please visit www.musickpeeler.com for more detailed information about our firm.</p><p>
Musick, Peeler &amp; Garrett LLP provides equal employment opportunity to all employees and applicants without regard to race, color, creed, gender, religion, marital status, age, national origin, sex or any other applicable category protected by state and/or federal laws. In addition to federal law requirements, Musick, Peeler &amp; Garrett LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the firm has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, retention, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p></div>

IT Support Specialist/Trainer

Hapana

<div><p><b>About Hapana</b></p>
<p>
Hapana is a rapidly growing software solution within the fitness industry, revolutionising the operations of multisite boutique businesses like F45, Gold&rsquo;s Gym, BFT, STRONG Pilates, Vaura, Fitstop, KX Pilates, and more. Our dedication to enhancing member experiences, coupled with unparalleled support, has earned us a reputation that spans over 17 countries.</p>
<p>
We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you&rsquo;ll fit right in.</p><p></p><p><b><br>
Job Summary</b></p>
<p>
As the Tier 2 Technical Support Agent you will play a key role in delivering high-quality, timely and technical sound support for all Hapana product lines. You will serve as the subject matter expert, handling advanced support tickets, collaborating with internal teams and contributing to process and documentation improvements. This role requires strong problem-solving skills, technical aptitude and a proactive approach to enhancing the client support experience. Experience with CRM platforms (particularly GoHighLevel) is highly advantageous and the ability to work effectively under pressure both autonomously and under supervision while maintaining a high level of accuracy is essential.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Support Tickets &ndash; Manage high volumes of tickets, resolve complex issues, escalate when needed and meet SLA requirements while maintaining accuracy under pressure.</li>
<li>Technical Training &amp; Competency &ndash; Maintain knowledge of web development concepts including APIs, webhooks and authentication, develop experience with CRM systems, particularly GoHighLevel.</li>
<li>Support Resources &amp; Process Improvement &ndash; Identify opportunities to improve processes, create knowledge base articles and videos and coordinate support-related data tasks.</li>
<li>Interdepartmental Liaison &ndash; Build relationships with CSMs, Development, Product, Onboarding and Sales teams validate technical requirements and ensure stakeholders receive accurate information.</li>
<li>Stripe Support &ndash; Troubleshoot payment processing, billing concerns, and verification issues; escalate unresolved issues and maintain communication throughout resolution.</li></ul><br>
<p></p>
<p><b>
Qualifications &amp; Requirements</b></p>
<ul>
<li>Experience in technical support or Tier 2 support role, preferably in SaaS or software environments.</li>
<li>Strong troubleshooting, analytical, and problem-solving abilities.</li>
<li>Familiarity with APIs, webhooks, and basic web-development concepts.</li>
<li>Excellent written and verbal communication skills with ability to simplify complex technical issues.</li>
<li>Strong organisational skills with ability to manage multiple tasks in a fast-paced environment.</li>
<li>Experience with Stripe or other payment processors is a plus.</li>
<li>Ability to collaborate effectively across multiple departments.</li>
<li>Basic experience with CRM platforms (particularly GoHighLevel) is highly advantageous.</li>
<li>This role is based in the US and looking for someone based in West Coast or Central timezone as we are fully remote.</li></ul><br>
<p></p>
<p><b>
Why Join Hapana?</b></p>
<ul>
<li>Be part of an innovative team transforming the fitness and wellness space.</li>
<li>A culture that values trust, innovation, and teamwork.</li>
<li>Opportunities for career growth in a dynamic, global organisation.</li>
<li>Competitive salary, benefits, and wellness perks including fitness initiatives and work-life balance policies.</li></ul><br>
<p></p>
<p>
If you have the experience, happy to wear multiple hats we want to hear from you. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.</p><p></p><p><br>
Hapana is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics</p></div>

Tier 2 Technical Support Agent (US)

Ashley Furniture Industries

<div><b>Global Tech Services - Tech III</b><br>
<br>
<b>Department:</b> Global Tech Services (GTS)<br>
<b>Location:</b> Covington LA
<br>
<b>Reports To:</b> GTS Manager / GTS Senior Manager<br>
<b>Employment Type:</b> Full-Time<br>
<br>
<b>About Ashley Furniture</b><br>
<br>
Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-office operations worldwide.<br>
<br>
<b>Job Summary</b><br>
<br>
The <b>Global Tech Services - Tech III</b> independently manages and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members.<br>
<br>
This role provides advanced troubleshooting of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these technical skill sets, this role has a technical understanding of Networking, Wireless Systems, UPS, Data Center operations, and IoT.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>IT Support &amp; Troubleshooting</b><br>
<ul><li>Work within IT ticketing system to address and track IT hardware and software issues</li>
<li>Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments</li>
<li>Provide advanced troubleshooting for Microsoft Windows, Apple, and Linux platforms</li>
<li>Support iOS and Android mobile devices</li>
<li>Troubleshoot barcode scanners and operational hardware</li>
<li>Install, troubleshoot, and repair laser, thermal, check, and badge printers</li>
<li>Install, configure, and troubleshoot public and proprietary software</li>
<li>Image and support Apple-related hardware and software</li><br>
</ul><br>
<br>
<b>Infrastructure &amp; Networking</b><br>
<ul><li>Run, terminate, test, and troubleshoot ethernet, fiber optic, and coaxial cabling</li>
<li>Utilize ladders and lifts to reach network cabling and equipment for installs and troubleshooting</li>
<li>Support networking, wireless systems, UPS, data center operations, and IoT devices</li><br>
</ul><br>
<br>
<b>Device &amp; Asset Management</b><br>
<ul><li>Image desktops, laptops, and tablets</li>
<li>Monitor and track IT assets, inventory, and warranty periods of machines</li>
<li>Manage lifecycle of IT equipment and hardware</li><br>
</ul><br>
<br>
<b>Vendor &amp; Escalation Management</b><br>
<ul><li>Act as liaison for vendors working on IT systems, providing direction and assistance as needed</li>
<li>Follow escalation procedures to ensure advanced tickets are addressed efficiently</li>
<li>Receive tickets from GTS I/GTS II technicians and address or escalate further</li><br>
</ul><br>
<br>
<b>Project Leadership &amp; Documentation</b><br>
<ul><li>Take point on projects as directed by GTS Manager/GTS Senior Manager</li>
<li>Create reports that add value to the team within ticket system</li>
<li>Create knowledge base (KB) articles that provide direction as new issues are resolved</li>
<li>Demonstrate ITIL standards and practices</li><br>
</ul><br>
<br>
<b>Team Development &amp; Collaboration</b><br>
<ul><li>Mentor GTS I/GTS II technicians to encourage growth personally and professionally</li>
<li>Support and advise junior team members on technical issues and best practices</li>
<li>Cordially and professionally interact with customers, vendors, superiors, peers, and others</li><br>
</ul><br>
<br>
<b>Core Values</b><br>
<ul><li>Demonstrate the Company's Core and Growth Values in the performance of all job functions</li><br>
</ul><br>
<br>
<b>Qualifications</b><br>
<br>
<b>Education</b><br>
<ul><li>Associate degree in Computer Science, Information Technology, or related field preferred</li>
<li>Equivalent combination of education and technical certifications may be considered</li><br>
</ul><br>
<br>
<b>Experience</b><br>
<ul><li>5+ years of experience in IT support, desktop support, or technical troubleshooting</li>
<li>Experience supporting manufacturing, distribution, or retail environments preferred</li>
<li>Demonstrated experience mentoring or training junior technical staff</li><br>
</ul><br>
<br>
<b>Required Technical Skills</b><br>
<br>
<b>Operating Systems:</b><br>
<ul><li>Advanced troubleshooting: Microsoft Windows, Apple macOS, Linux</li>
<li>Mobile platforms: iOS, Android</li>
</ul><br>
<b>Hardware Support:</b><br>
<ul><li>Desktop, laptop, and tablet imaging and troubleshooting</li>
<li>Barcode scanners and operational hardware</li>
<li>Printer systems: Laser, thermal, check, badge printers</li>
<li>Network equipment installation and troubleshooting</li>
</ul><br>
<b>Networking &amp; Infrastructure:</b><br>
<ul><li>Ethernet, fiber optic, and coaxial cabling (run, terminate, test, troubleshoot)</li>
<li>Wired and wireless network troubleshooting</li>
<li>UPS systems</li>
<li>Data center operations</li>
<li>IoT device support</li>
</ul><br>
<b>Systems &amp; Tools:</b><br>
<ul><li>IT ticketing systems</li>
<li>ITIL standards and practices</li>
<li>Asset and inventory management systems</li>
<li>Knowledge base and documentation tools</li><br>
</ul><br>
<br>
<b>Certifications Preferred</b><br>
<ul><li>CompTIA A+</li>
<li>CompTIA Network+</li>
<li>ITIL Foundation</li>
<li>Microsoft 365 Certified: Endpoint Administrator Associate</li>
<li>Apple Certified Support Professional (ACSP)</li><br>
</ul><br>
<br>
<b>Skills &amp; Competencies</b><br>
<ul><li>Strong problem-solving and analytical skills</li>
<li>Excellent communication and customer service abilities</li>
<li>Ability to mentor and develop junior team members</li>
<li>Project management and organizational skills</li>
<li>Ability to work independently and prioritize multiple tasks</li>
<li>Physical ability to utilize ladders and lifts for equipment access</li>
<li>Professional and cordial interaction with all stakeholders</li><br>
</ul><br>
<br>
<b>Core Competencies Aligned to Ashley Values</b><br>
<br>
Successful team members at Ashley consistently demonstrate:<br>
<ul><li><b>Integrity &amp; Transparency</b> - Forthright, honest communication and ethical decision-making</li>
<li><b>Execution Discipline</b> - Relentless follow-through and attention to detail</li>
<li><b>Hands-On Ownership</b> - Willingness to &quot;get dirty,&quot; inspect work, and solve real problems</li>
<li><b>Leadership at Every Level</b> - Ability to lead initiatives and influence outcomes regardless of title</li>
<li><b>Customer &amp; Business Mindset</b> - Focus on delivering what is promised and driving measurable impact</li>
<li><b>Boundaryless Collaboration</b> - Works for the greater good of the enterprise, not functional silos</li>
<li><b>Continuous Improvement</b> - Learns the business deeply and improves how work gets done</li><br>
</ul><br>
<br>
<b>Physical Requirements</b><br>
<ul><li>Ability to lift and move equipment up to 50 pounds</li>
<li>Ability to utilize ladders and lifts to reach network cabling and equipment</li>
<li>Ability to work in various environments including offices, manufacturing floors, warehouses, and data centers</li>
<li>Occasional travel to other Ashley locations as needed</li><br>
</ul><br>
<br>
<b>What We Offer</b><br>
<ul><li>Competitive compensation package</li>
<li>Comprehensive benefits including health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Professional development and certification opportunities</li>
<li>Collaborative and innovative work environment</li>
<li>Opportunity to support technology operations at a leading global brand</li><br>
</ul><br>
<br>
<b>Equal Employment Opportunity Statement</b><br>
<br>
Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Global Services Tech III

Velonex Technologies

<p>Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the &quot;<i><b>MSP-501 Award from Channel Futures</b></i>&quot;? Then you may be one of us. We want you to come and join our team!</p><p>If you are a skilled Service Desk On-Site Technician with great customer service, we have a spot for you. You would be responsible for providing technical assistance for our clients; support related to computer systems, hardware, or software, and cloud technology (primarily Office 365 and other Office Products) &ndash; but it&rsquo;s all about the people you would be helping. If providing the white glove quality service with excellent customer service while also gaining knowledge of all things IT related is something you thrive on, this is the role for you. You&rsquo;ll respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions, as well as other duties as assigned. <i><b>Must live within 30 minutes of West Los Angeles.</b></i> <i><b>(Client is based in the UCLA area). THIS IS NOT AN ENTRY LEVEL POSITION. Must have Help-Desk experience.</b></i></p><p>Pay range: $26.00 - $34.00 per hour</p><p><b>Summary of duties and responsibilities (not comprehensive of all tasks):</b></p><p>1. Responsible for supporting end-users onsite for our corporate users. Function as first-level support but this is not an entry level position</p><p>2. Manage client's IT infrastructure including Servers, Workstations, and mobile devices. Adhere to and implement security policies, user on-boarding and off-boarding.</p><p>3. Identify, research, and resolve support tickets using Support tools and processes.</p><p>4. Escalate issues, when necessary, within departmental guidelines and processes for resolution.</p><p>5. Maintain and support client operating systems and end-user software using remote administration tools.</p><p>6. Maintain, update, analyze, troubleshoot, and repair computer, network, and printing systems/hardware.</p><p>7. Able to create and maintain procedures, documentation, and reports. Detailed records are vital.</p><p><b>What you need to succeed (minimum qualifications):</b></p><p>&middot; Experience with Microsoft 365, desktop and servers, Active Directory, and Azure environments.</p><p>&middot; Networking - TCP/IP, DNS, DHCP, Routing, IPSEC, and SSL VPN, Firewalls, and Wireless networks.</p><p>&middot; Knowledge of backup, replication, and monitoring solutions.</p><p>&middot; Experience in troubleshooting technical issues.</p><p>&middot; Must be able to work well under pressure, independently, and have excellent verbal and written communication skills.</p><p><b>What will give you a competitive edge (preferred qualifications):</b></p><p>&middot; Certifications or experience with products from VMware, FortiGate, Microsoft, and Cisco.</p><p>&middot; Experience with TrendMicro, Veeam, Google Apps, and Apple products.</p><p>&middot; Knowledge working for an MSP with remote monitoring and management tools.</p><p>&middot; Experience in the design and implementation of IT solutions to fit the client needs.</p><p>&middot; Experience in managing Azure Infrastructures, SQL instances, and Azure virtual machines.</p><p>&middot; Experience with on-site end user support.</p><p><b>Physical Requirements:</b></p><p>&middot; Stand/sit/walk for extended periods of time.</p><p>&middot; Ability to lift/push/pull 40 lbs.</p><p>Velonex Technologies fosters an environment that is both challenging and rewarding &ndash; fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.</p><p><i>*EEO Statement*</i></p><p><i>Velonex Technologies is an equal opportunity employer. </i></p><p>Our Core Values are who we are and in everything we do:</p><p>&middot; We <i><b>serve</b></i> others</p><p>&middot; We are committed to <i><b>continuous improvement</b></i></p><p>&middot; We are <i><b>learners &amp; sharers of knowledge</b></i></p><p>&middot; We strive for <i><b>excellence</b></i></p><p>&middot; We do everything with <i><b>honesty and integrity</b></i></p><p>Job Type: Full-time</p><p>Pay: $26.00 - $34.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you live within 30 mins of West Los Angeles (UCLA area)?</li><li>Do you have a vehicle to get to the client?</li><li>Does your resume reflect IT Help Desk experience?</li></ul><p>Work Location: In person</p>

Service Desk On-Site Technician

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs, and implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk . For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Entry level position performing standard routine and often repetitive work under supervision of other staff.</li></ul><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><br>
<li>Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity.</li></ul><div><br>
Education</div><br>
<br>
<ul><li>High School Diploma or General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Microsofts MCP and/or A+ preferred.</li><li>
Knowledge of the Microsoft Windows environment; and familiarity with an PC environment. Excellent customer service skills.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<ul><li>Knowledge of computer hardware/software repair and formal training in the computer or electronics industry.</li><li>
Associates degree in related field.</li></ul><br>
PrimaryLocation : California,Los Angeles,1550 N. Edgemont Computer Center<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 07:00 AM<br>
WorkingHoursEnd : 05:30 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : Q01|SEIU|United Healthcare Workers West<br>
Job Level : Entry Level<br>
Job Category : Information Technology<br>
Department : KPIT ADMIN - CTO CES ECS SCAL1 - 9601<br>
Travel : Yes, 75 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Desktop Support Associate- Los Angeles

Galapagos Federal Systems

<div>Overview:
<div><b>
Job Summary</b></div><div></div><div><br>
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Intel and Operations Specialist, SME position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.</div><div><br>
The ideal candidate will be responsible for conducting research, analyzing data, and generating accurate information products using the BMC3I Elite platform. This role manages information requests, synthesizes complex data from multiple BMC3I Elite modules, and ensures stakeholders receive timely, clear, and actionable analyses to support operational, technical, and leadership decision-making.</div><div><br>
The ideal candidate combines strong research and analytical capabilities with hands-on experience working in BMC3I Elite environments, enabling efficient knowledge retrieval, workflow support, and high-quality information response execution.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><div><br>
The Intel and Operations Specialist, SME will:</div><ul><li>
Use BMC3I Elite/Helix modules to gather data, extract insights, and compile information for internal and external requests</li><li>
Analyze platform data such as service records, workflows, performance metrics, change/incident data, and configuration items</li><li>
Validate data accuracy and ensure consistency across BMC3I Elite modules and other enterprise sources</li><li>
Receive, track, prioritize, and manage information requests using BMC3I Elite workflows, service categories, and automation capabilities</li><li>
Coordinate with technical teams, program leads, and SMEs to collect necessary inputs for responses</li><li>
Monitor request life cycle progress and provide regular updates to stakeholders</li><li>
Create reports, dashboards, briefs, FAQs, summaries, and research products using BMC3I Elite dashboards, reporting tools, or integrated analytics</li><li>
Maintain organized documentation of research findings, sources, and request outcomes in BMC3I Elite knowledge and documentation modules</li><li>
Enhance response templates, SOPs, and knowledge articles to improve repeatability and accuracy</li><li>
Work with program managers, system administrators, and leadership to clarify request requirements and expected deliverables</li><li>
Provide data-driven recommendations and decision-support materials based on research findings</li><li>
Serve as a liaison between technical teams and non-technical audiences to ensure clarity in responses</li><li>
Recommend enhancements to BMC3I Elite workflows, knowledge modules, and reporting configurations to improve efficiency</li><li>
Identify automation opportunities to streamline information responses and reduce manual workload</li><li>
Support continual improvement initiatives related to data integrity, response quality, and communication standards</li></ul>
Responsibilities:
<div><b>
Skills &amp; Experience</b></div><div><br>
The Intel and Operations Specialist, SME must have:</div><ul><li>
Active TS/SCI with SAP Access</li><li>
12+ years of experience in research, information analysis, ITSM analytics, knowledge management, or program support</li><li>
Hands-on experience using BMC3I Elite, BMC3I Helix, or similar ITSM/ESM platforms for data retrieval, reporting, and research</li><li>
Strong analytical skills with the ability to evaluate service data, workflows, KB articles, and enterprise metrics</li><li>
Proficiency with dashboards, reporting modules, and data visualization within BMC3I Elite or integrated tools (e.g., Power BI)</li><li>
Strong ability to write, edit, and produce high-quality information summaries and technical briefs</li><li>
Experience managing intake and response workflows in enterprise platforms</li><li>
Strong communication and interpersonal skills with the ability to explain complex data clearly</li><li>
Ability to work under tight deadlines and manage multiple concurrent requests</li><li>
Demonstrated ability to collaborate with cross-functional teams in fast-paced technical environments</li></ul><div><b><br>
Education &amp; Certifications</b></div><div><br>
The Intel and Operations Specialist, SME must meet the following:</div><div><br>
Required</div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Communications, Knowledge Management, Business Administration, Intelligence or Data Analysis, or a related field</li></ul><div><br>
Preferred
</div><ul><li>Master&rsquo;s degree (e.g., MPA, MS in Data Analytics, MSIS)</li><li>
BMC Elite/BMC Helix platform certification or training</li><li>
ITIL v4 Foundation</li><li>
Knowledge Management certifications (e.g., KMI, AIIM)</li><li>
Analytics or reporting certifications (e.g., CAP, Power BI Analyst)</li></ul><div><b>
Benefits</b></div><br>
<div></div><ul><li>
Medical, dental, vision, disability, and life insurance</li><li>
Flexible Spending Accounts</li><li>
401(k)</li><li>
PTO</li><li>
Paid Parental Leave</li><li>
Tuition reimbursement</li><li>
Paid federal holidays</li></ul><div></div><div><b><br>
Security Clearance</b></div><div></div><div><br>
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.</div><div></div><div><b><br>
Physical Requirements</b></div><div></div><div><br>
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.</div><div></div><div><b><br>
Company Summary</b></div><div></div><div><br>
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design &amp; Installation, Cybersecurity Engineering &amp; Support, Application Integration &amp; Development, Software &amp; Hardware Engineering, Network &amp; Systems Management, Information Systems Security, and Business Management Services.</div><div></div><div><br>
Leveraging over 30 years of providing IT services to the federal &amp; commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.</div><div></div><div><br>
Our service commitment is simple - &quot;Quality IT Solutions... On Time &amp; On Budget.&quot;</div><div></div><div><b><br>
Company Employment Statement</b></div><div></div><div><br>
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.</div>
Posted Salary Range: USD $250,000.00 - USD $290,000.00 /Yr.</div>

Intel and Operations Specialist, SME

<div><div>GHJ Search and Staffing serves as the recruitment division of GHJ, a prominent national accounting and advisory firm. Our team provides qualified Accounting and Finance professionals on a temporary and permanent basis across a broad range of industries. GHJ&rsquo;s relationship with our Global Advisory and Accounting Network provides the resources needed to better understand client&rsquo;s needs, attract a higher caliber of candidates and assess candidate potential.</div><div></div><div><br>
A well-established, multi-office law firm is seeking an experienced <b>IT Training Specialist</b> for its Los Angeles office. This is an excellent opportunity for a motivated professional who wants to contribute to a dynamic team of attorneys, paralegals, and administrative staff.</div><div></div><div><br>
This is a full-time, hourly, non-exempt position reporting to firm leadership. After 90 days of employment, a hybrid schedule (one remote day per week) will be available.</div><div></div><div><b><br>
Position Overview</b></div><div>
The IT Training Specialist supports the firm&rsquo;s technology and training initiatives in collaboration with leadership and external technology vendors. This role is responsible for developing, implementing, and delivering comprehensive training programs for attorneys and staff; creating written and digital training materials; assisting with website updates; evaluating emerging legal technologies (including AI tools); and helping the firm stay current with advancements in legal innovation.</div><div></div><div><br>
The position includes conducting instructor-led training for new hires and existing personnel; delivering applications training through classroom sessions, virtual platforms, e-learning modules, and video-based instruction; designing and developing instructor-led, virtual, recorded, and AI-enhanced learning content; and exploring innovative instructional methods to improve engagement and retention.</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li>
Develop and implement firmwide training programs and create supporting written and electronic materials.</li><li>
Deliver instructor-led, virtual, and recorded training clearly and effectively.</li><li>
Provide applications training via classroom, e-learning, and remote platforms.</li><li>
Schedule and execute well-organized, comprehensive training sessions.</li><li>
Identify evolving technology training needs and collaborate with management to design effective programs.</li><li>
Provide recommendations regarding training tools, initiatives, and long-term development strategies.</li><li>
Develop engaging learning experiences using multimedia tools, AI resources, and innovative instructional formats.</li><li>
Design, write, and maintain training documentation and reference materials in accordance with documentation standards.</li><li>
Create and develop e-learning modules, including scripting and storyboarding.</li><li>
Lead the implementation and administration of a Learning Management System (LMS).</li><li>
Develop and deliver orientation training on Windows, Microsoft Office, and other firm software.</li><li>
Manage and enhance the firm&rsquo;s intranet, including content updates, user guides, and training sessions.</li><li>
Develop technology test plans and perform testing as needed.</li><li>
Evaluate and support implementation of emerging legal technologies, including AI-powered productivity tools.</li><li>
Assist with software rollouts and ERP platform implementation through training and documentation.</li><li>
Monitor trends in legal technology and training practices; collaborate with leadership and vendors to enhance initiatives.</li><li>
Provide firmwide technical support as needed, including application support and website/communication updates.</li><li>
Perform additional duties as assigned.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Minimum of three years of software training experience in a similarly sized, multi-office law firm or legal services organization preferred.</li><li>
Classroom training experience required.</li><li>
Strong technical writing and instructional design skills.</li><li>
Ability to communicate complex technical concepts clearly to non-technical users.</li><li>
Exceptional interpersonal, written, and verbal communication skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
High attention to detail and strong proofreading skills.</li><li>
Ability to manage multiple priorities effectively.</li></ul><h3 class="jobSectionHeader"><b>
Technical Knowledge</b></h3><ul><li><i>
Proficiency in standard legal and business software platforms, including:</i></li><li>
Microsoft Windows</li><li>
Microsoft Office (Word, Excel, Outlook, PowerPoint)</li><li>
Document management systems</li><li>
Legal macro and forms software</li><li>
PDF editing and redlining tools</li><li>
Metadata management tools</li><li>
Court e-filing processes (California experience preferred)</li><li>
ERP systems (experience preferred)</li><li>
AI-powered legal tools and productivity platforms (highly desirable)</li><li>
Familiarity with graphic design or content creation tools is a plus</li><li>
Exposure to VoIP phone systems is preferred</li></ul><div>
#GHJSS #LI-MO1</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

IT Training Specialist

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