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Curtis School

<div>Curtis is seeking a Technology Support Specialist (Student, Faculty &amp; Classroom Services) to join a team-oriented, inclusive, and professional learning community. Curtis School is a DK-6 co-ed elementary school whose mission is to &ldquo;develop, in every child, a sound mind in a sound body, governed by a compassionate heart.&rdquo; We place an equal emphasis on academic, physical, social-emotional, and character education and instill a growth mindset modeled by faculty and staff who are the best in their craft.
The Technology Support Specialist serves as the primary, on-site resource for students and staff in their daily use of devices, applications, classroom technology, and online services. This role blends hands-on technical support with a strong orientation toward teaching and learning&mdash;helping users not only resolve issues, but use technology effectively in support of their work.
This position operates with a high degree of independence and accountability. While supported by an external managed service provider (MSP) for escalation, systems engineering, and guidance, the Technology Support Specialist is fully responsible for day-to-day support, prioritization of tasks and requests, and the overall user experience on campus.
Reporting to and working in close partnership with the Director of Educational Technology &amp; Innovation, the Technology Support Specialist ensures alignment between classroom needs, instructional priorities, and technology support.
The Technology Support Specialist is a visible and trusted presence in the school community, who contributes to a professional, collaborative environment in which responsiveness,reliability, willingness, and collegiality matter.
Curtis School is fully committed to a diverse faculty and student body. The candidate should possess an abundance of respect and sensitivity around racial, ethnic, gender, socio-economic, and all differences.
Duties and Responsibilities
Include, but are not limited to:<ul><li>
Embracing Curtis School&rsquo;s Vision, Purpose, Values, and Diversity, Equity, and Inclusion statement.</li><li>
Providing responsive, high-quality technical support to students and staff across devices, applications, and cloud-based services.</li><li>
Troubleshooting and resolving issues related to Apple and Windows devices (macOS, iOS/iPadOS), Google Workspace, and school-supported applications.</li><li>
Supporting classroom technology, including interactive displays, projection systems, and audio/visual setups, and ensuring readiness for daily instruction.</li><li>
Providing real-time troubleshooting during classroom instruction, meetings, and school events.</li><li>
Supporting and maintaining the deployment, configuration, and managing the lifecycle of student and staff devices.</li><li>
Assisting with mobile device management (MDM) systems (e.g., JAMF), including application deployment, configuration profiles, updates, and security settings.</li><li>
Supporting printer and peripheral setup, maintenance, and troubleshooting for school-managed devices and systems.</li><li>
Assisting with onboarding of new students and staff, including device setup, account access, and system orientation.</li><li>
Performing basic user and access management within school systems, including the student information system (SIS).</li><li>
Managing incoming support requests, prioritizing effectively, and ensuring timely resolution and clear communication.</li><li>
Maintaining accurate documentation of issues, resolutions, and recurring trends to improve systems and support.</li><li>
Building strong, professional relationships with faculty, staff, and students through clear communication and a service-oriented approach.</li><li>
Collaborating with the MSP to escalate complex issues, implement solutions, and strengthen overall technology operations.</li><li>
Attending Back-to-School Nights, Open House, faculty workshop days, relevant school events, and required professional development.</li><li>
Supporting technology needs for school events, including occasional after-school, evening, or weekend coverage</li></ul>
Qualifications
A successful candidate will:<ul><li>
Have a minimum of 3&ndash;5 years of experience in end-user technology support. (Experience in a school environment is preferred.)</li><li>
Demonstrate strong proficiency in supporting Apple and Windows devices (macOS, iOS/iPadOS).</li><li>
Have experience supporting and administering Google Workspace.</li><li>
Have experience with or the ability to learn mobile device management platforms such as JAMF.</li><li>
Possess experience supporting classroom technology and AV systems.</li><li>
Demonstrate strong troubleshooting and diagnostic skills across hardware, software, and systems.</li><li>
Have experience with printer support and basic print environment management.</li><li>
Be comfortable supporting user accounts and access within school systems, including SIS platforms.</li><li>
Possess strong communication, organization, and relationship-building skills.</li><li>
Be able to explain technical concepts clearly to users with varying levels of experience.</li><li>
Demonstrate the ability to work independently, manage priorities, and maintain accountability.</li></ul> 
Preferred<ul><li>
Experience working in an independent school or K&ndash;12 educational</li><li>
Familiarity with JAMF or other MDM platform</li><li>
Familiarity with Clever, Blackbaud, or similar school-based platforms</li><li>
Familiarity with LMS platforms (e.g., Google Classroom)</li><li>
Experience supporting live classroom- or event-based technology needs</li><li>
Experience with student information systems</li></ul>
Physical &amp; Work Requirements<ul><li>
Be flexible about working in outdoor weather conditions and able to regularly sit, stand, walk, use hands, reach with arms, talk, and hear, and occasionally lift up to 10-25 pounds</li><li>
Support school events and varied schedules (occasionally before school, after school, or on a weekend, as needed).</li><li>
Punctuality and professionalism are expected at all times</li></ul>
Salary
At Curtis School, salaries are one component of a compensation package that includes a generous benefit package, retirement matching, lunch credits, health &amp; life, and AD &amp; LTD insurance. The anticipated annual base salary range the school reasonably expects to pay candidates for this position is $85,000 to $105,000, depending on factors such as years of experience. 
Non-Discrimination Policy
Curtis School is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, age, gender, gender identity, gender expression, sexual orientation, disability, veteran or marital status, or any other legally protected status in its employment practices.</div>

Technology Support Specialist

U-Haul

<div><h2 class="jobSectionHeader">Computer Support Specialist</h2>
If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul&rsquo;s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.
U-Haul offers its Field Computer Specialists:<ul><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Career stability
</li><li>Gym Reimbursement Program, if eligible</li><li>
Opportunities for advancement
</li><li>Valuable on-the-job training</li><li>
Complete Benefit Plan, if eligible</li><li>
RRSP payroll deduction plan
</li><li>Deferred profit-sharing plan, if eligible</li><li>
You Matter Program (EAP)</li><li>
Mindset App Program</li><li>
Wellness Programs</li><li>
Discounts on Apple products, Dell computers, hotels, and more</li></ul>
Field Computer Specialist Primary Responsibilities:<ul><li>
Maintain maximum uptime for computer systems and associated broadband connectivity</li><li>
Implement and maintain field computer systems for all entities within the assigned area</li><li>
Support and train users as needed</li><li>
Distinguish between user error and problems requiring escalation to software vendors</li><li>
Identify and coordinate solutions for security gaps and compliance issues</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University
</li><li>In addition to technical responsibilities, the Field Computer Specialist will support store operations by acting as a field relief manager when needed. This includes providing coverage during store manager vacations/coverage</li><li>
Work hours are scheduled Monday through Saturday, with an expected weekly total of 40&ndash;50 hours based on business needs.</li></ul>
Field Computer Specialist Minimum Qualifications:<ul><li>
Experience with technologies such as administration, security monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VOIP, analog phones, air phones, and cash drawers</li><li>
Current, valid driver&rsquo;s license and clean driving record</li></ul>
Compensation for this role ranges
<ul><li>From $25 to $30 per hour, commensurate with experience.</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 
 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Computer Support Specialist

Motion Recruitment

<div>
 
 Job Description
 
 
 
 A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.
 
 
 You&rsquo;ll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.
 
 
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 4+ years of experience in IT support, help desk, or technical support roles
 </li>
 <li>
 Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
 </li>
 <li>
 Experience troubleshooting hardware, printers, networking, and desktop applications
 </li>
 <li>
 Familiarity with ticketing systems and incident management processes
 </li>
 <li>
 Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
 </li>
 <li>
 Experience supporting users in a fast-paced business environment
 
 
 </li>
 </ul>
 Technical &amp; Collaboration Breakdown
 
 
 <ul>
 <li>
 50% Help Desk Support &amp; Ticket Resolution
 </li>
 <li>
 20% System Administration &amp; Microsoft Environment Support
 </li>
 <li>
 20% Cross-Department Support &amp; User Training
 </li>
 <li>
 10% Documentation, Asset Management &amp; Process Improvement
 
 
 </li>
 </ul>
 Daily Responsibilities
 
 
 <ul>
 <li>
 Respond to and resolve help desk tickets related to hardware, software, and network issues
 </li>
 <li>
 Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
 </li>
 <li>
 Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
 </li>
 <li>
 Set up and configure new employee workstations, user accounts, and system permissions
 </li>
 <li>
 Document troubleshooting steps and maintain accurate ticket records
 </li>
 <li>
 Assist with system updates, patches, and device management
 </li>
 <li>
 Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
 </li>
 <li>
 Collaborate with IT and operations teams to resolve escalated technical issues
 
 
 </li>
 </ul>
 Technology Environment
 
 
 <ul>
 <li>
 Operating Systems: Windows 10/11
 </li>
 <li>
 Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
 </li>
 <li>
 Identity &amp; Access: Active Directory, Azure AD
 </li>
 <li>
 Hardware: Laptops, desktops, printers, barcode scanners
 </li>
 <li>
 Networking: VPN, Wi-Fi, basic LAN troubleshooting
 </li>
 <li>
 Support Tools: Help desk ticketing systems, remote desktop tools
 
 
 </li>
 </ul>
 The Offer
 
 
 
 You Will Receive a Competitive Compensation Package That Includes
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 PTO
 </li>
 <li>
 Discretionary Annual Bonus
 
 
 </li>
 </ul>
 Applicants must be authorized to work in the United States on a full-time basis now and in the future.
 
 
 
 Posted By:
 
 Paul Kim
</div>

IT Support/Help Desk

Global IT Communications

<div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div>Job Summary: 
</div><div>We seek a skilled IT Support Specialist to manage and enhance our technology operations. This role involves handling incoming and outgoing communications, including calls, chats, and trouble tickets, while providing client and staff-friendly, professional, and solution-oriented support. The ideal candidate will maintain confidentiality of sensitive information and offer technical assistance for systems, network technology, and applications.</div> 
<div> 
</div><div>Who We&rsquo;re Looking For: 
You are a critical thinker, well-spoken, presentable, and organized. You take initiative, work well under pressure, and thrive in environments where multitasking is key. You demonstrate a high level of customer service and professionalism and have experience supporting technology in the hospitality industry and are looking for an opportunity to join a growing technical team and company.</div> 
<div> 
</div><div>Key responsibilities include: 
</div><div>Ensuring continuous access to essential business applications, supporting on-site and remote event technology needs, and overseeing daily IT operations in accordance with company standards. The specialist will deploy, manage, and monitor all IT systems, including servers, networks, and end-user devices while diagnosing and resolving hardware and software issues. 
</div><div>Additional duties involve conducting routine maintenance, complying with company security policies, managing inventory, and collaborating with the Cybersecurity team to address alerts and document issues. The role also requires ensuring compliance with PCI, HIPAA, and CMMC policies, maintaining user accounts, and following change management procedures.</div> 
<div> 
</div><div>Duties &amp; Tasks: 
</div><ul><li>Handle incoming/outgoing communication, including calls, chats, and trouble tickets.</li></ul> 
<ul><li>Provide friendly, professional, and solution-oriented support to clients and staff.</li></ul> 
<ul><li>Maintain confidentiality of sensitive information.</li></ul> 
<ul><li>Offer technical support for systems, network technology, and applications.</li></ul> 
<ul><li>Ensure continuous access to the intranet, internet, and essential business applications.</li></ul> 
<ul><li>Assist with on-site and remote event technology needs.</li></ul> 
<ul><li>Oversee location&rsquo;s day-to-day IT operations, adhering to company standards.</li></ul> 
<ul><li>Deploy, manage, monitor, and support all systems, PoS, related interfaces, servers, networks, firewalls, switches, routers, and end-user devices throughout the enterprise, including desktops, laptops, tablets, mobile phones, scanners, printers, video-conferencing systems, CCTV, etc.</li></ul> 
<ul><li>Diagnose and resolve hardware and software issues, performing upgrades as needed.</li></ul> 
<ul><li>Technology infrastructure support and troubleshooting, administration of layers 1 and 2, supporting level 3 engineers when needed</li></ul>
<ul><li>Conduct routine maintenance and install/configure new devices.</li></ul> 
<ul><li>Comply with the Global IT Security Policy as it pertains to hardware, software, security/data safety, and compliance. Collaborate with vendors for equipment maintenance.</li></ul>
<ul><li>Maintain inventory records for IT equipment and supplies.</li></ul> 
<ul><li>Work with the Cybersecurity team to manage alerts and document issues.</li></ul> 
<ul><li>Perform regular and emergency backups and manage mobile device platforms.</li></ul> 
<ul><li>Ensure compliance with PCI, HIPAA, and CMMC policies.</li></ul> 
<ul><li>Work closely with the Information Security team to ensure systems are implemented and maintained in accordance with best practices and corporate policies. Assist with the annual activities required to validate PCI compliance as directed by the IT Management and Information Security team.</li></ul> 
<ul><li>Monitor file, print, web, and database server systems.</li></ul> 
<ul><li>Support network hardware and resolve issues promptly.</li></ul> 
<ul><li>Communicate updates to users, managing issues until resolution.</li></ul> 
<ul><li>Create, maintain, disable, reset, and delete user accounts and passwords &ndash; ensure systems are up-to-date with security measures.</li></ul> 
<ul><li>Follow change management procedures and provide weekly status reports.</li></ul> 
<ul><li>Stay updated on new technologies, earn new certificates annually, report on new technologies, and assist with annual compliance activities as directed by management and the Information Security Team.</li></ul> 
<ul><li>Availability for weekends, holidays, and nighttime support as needed.</li></ul> 
<ul><li>All other duties as required</li></ul> 
<div>Preferred and required Skills: 
</div><ul><li>B.S. in Computer Science or equivalent, with 3 years in customer service within a tech environment. Experience in an IT role at an MSP and hotel setting is preferred.</li></ul> 
<ul><li>Desired certifications include MCSA, MCSE, CCNA, CCNP, Network+, Security+, and A+. (MCSA: Windows 10+ or MCITP: Enterprise Desktop Administrator on Windows 10)</li></ul> 
<ul><li>Proficient in Windows, Windows Server, Active Directory, and networking technologies (LAN, WAN, VPN, wireless networking, and virtualization technologies). Knowledge of system recovery and disaster recovery planning is essential.</li></ul> 
<ul><li>Strong organizational, communication, and problem-solving abilities, especially in high-pressure situations.</li></ul> 
<ul><li>Ability to install low-voltage cabling, read technical documentation, and conduct research on PC issues. Experience supporting users in a distributed network is necessary.</li></ul> 
<ul><li>Highly responsible, reliable, and detail-oriented with a focus on guest needs.</li></ul> 
<ul><li>Ability to work well in a team and think creatively to solve complex problems.</li></ul> 
<ul><li>Willingness to stay updated on emerging technologies and security risks.</li></ul> 
<ul><li>Experience with hardware troubleshooting and the deployment of standard computer images.</li></ul> 
<ul><li>Familiarity with Microsoft products for centralized management and hotel applications: MSP, RMM, MDR, EDR, (Microsoft Office Suite, Resy, ResDiary, Opera, RezQueue, Open Table, Book A Table, and Phone system administration).</li></ul> 
<ul><li>Strong understanding of TCP/IP networks and current network protocols</li></ul><div> 
</div>
<div>By excelling in the Systems and Network Administrator role and actively pursuing skill enhancement, collaboration, and leadership opportunities, you can create a solid pathway for advancement within our organization, ultimately leading to higher-level positions in IT management, cloud administration, and security.</div></div></div>

Network and Systems Administrator Level 2 On Site

VigorCare Pediatric Services

<div>We are seeking a highly skilled IT Support Analyst to join our team at VigorCare Pediatric Services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. In this role, you will be responsible for maintaining the technology infrastructure of our organization, troubleshooting technical issues, and providing support to our staff.
Key Responsibilities:<ul><li>Install, configure, and maintain computer systems, networks, and other related equipment.</li><li>Troubleshoot hardware and software issues and provide timely resolution to minimize downtime.</li><li>Set up new user accounts and manage access control.</li><li>Monitor and maintain system security, including performing regular backups and updates.</li><li>Provide technical support and training to staff on various software and hardware systems.</li><li>Collaborate with other IT team members to develop and implement new technology solutions.</li><li>Document and maintain IT procedures and protocols.</li><li>Stay up-to-date with the latest technology trends and make recommendations for improvement.</li></ul>
Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Experience with Active Directory, Microsoft Office 365, and other business applications.</li><li>Ability to work independently and in a team environment.</li><li>Strong problem-solving and critical thinking skills.</li></ul></div>

IT Support Analyst

Visa

<div>About Us 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters &ndash; to you, to your community, and to the world. Progress starts with you.
Job Description
The Technical Support Analyst provides advanced production support for a broad portfolio of products and services. This role is responsible for triaging and troubleshooting complex technical issues, conducting research, documenting findings, and coordinating with internal teams to drive issues toward resolution or appropriate escalation.
This position works closely with cross-functional stakeholders including Product, Engineering, Reliability Engineering, Client Support, and other internal teams. The ideal candidate is analytical, proactive, detail-oriented, and willing to learn a wide range of products, services, systems, and processes.
Key Responsibilities:<ul><li>
Triage and investigate complex production support issues across multiple products and services.</li><li>
Troubleshoot issues using ticketing systems such as Jira, Splunk logs, SQL, internal platforms, and other support tools.</li><li>
Document troubleshooting steps, findings, resolutions, and next steps clearly and accurately.</li><li>
Coordinate with Product, Engineering, Reliability Engineering, Client Support, and other internal teams to support issue resolution.</li><li>
Escalate issues as needed while maintaining ownership and follow-through.</li><li>
Participate in incident calls, SWAT calls, and cross-functional troubleshooting sessions.</li><li>
Review technical specifications related to client cases and support UAT testing for product launches, fixes, and enhancements.</li><li>
Monitor and manage ticket queues, prioritize based on business impact, and ensure timely handling of cases.</li><li>
Identify recurring issues and contribute to process improvements that enhance operational efficiency.</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications &bull; 2 or more years of work experience with a Bachelor&rsquo;s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications &bull; 3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) &bull; Degree in Information Systems, Computer Science, Business, or related field, or equivalent practical experience. &bull; 2+ years of experience in technical support, production support, application support, client support, or a related role. &bull; Experience troubleshooting technical issues in a production environment. &bull; Experience with ticketing or case management systems such as Jira. &bull; Experience using log analysis, monitoring, or diagnostic tools. &bull; Basic to intermediate database or data analysis experience. &bull; Strong analytical, troubleshooting, and problem-solving skills. &bull; Strong written and verbal communication skills, including documentation. &bull; Ability to work effectively in a fast-paced, cross-functional environment. &bull; Strong willingness to learn new products, services, systems, and processes. &bull; Experience in Level 2 or Level 3 technical support. &bull; Experience with Jira, Splunk, SQL, or similar enterprise support tools. &bull; Experience supporting APIs, SaaS platforms, or enterprise applications. &bull; Experience participating in or leading incident or SWAT calls. &bull; Experience supporting QA, UAT, or validation testing. &bull; Familiarity with software development lifecycle and change management processes.
U.S. Applicants Only
The estimated salary range for this position is $94,400.00 to $ 146,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.</div>

Technical Support Analyst

Be Structured Technology Group

<div>Job Title: Help Desk Technician 
Reports To: Technical Account Manager
About the Job
Full Time, In Office (9AM &ndash; 6PM Shift) / Hourly / Includes Benefits, PTO
Be Structured Technology Group (BSTG) is seeking a Helpdesk Technician to join our growing Service Desk Team in Los Angeles, CA. This is an entry-level, client-facing technical role where you&rsquo;ll serve as the first point of contact for client IT issues.
This position emphasizes customer service excellence while providing foundational IT support. You will troubleshoot and resolve common IT issues, document all work in the ticketing system, and escalate complex problems to System Administrators when appropriate. This role is ideal for candidates with strong customer service backgrounds (hospitality, food service, retail, etc.) who are eager to build a career in IT.
Relates Closely With: Customer Success Coordinator, System Administrators, Account Managers
Essential Duties and Responsibilities:<ul><li>
Serve as the first line of support for client IT requests via phone, email, chat, or remote session.</li><li>
Provide empathetic, professional, and patient customer service, even working with frustrated users.</li><li>
Resolve common, documented, process-driven issues, and gather information from clients or systems to support effective troubleshooting.</li><li>
Document all activities in the PSA/ticketing system with clarity and accuracy.</li><li>
Escalate unresolved or complex issues to System Administrators as needed.</li><li>
Support onboarding/offboarding processes, including account creation, permissions, and PC setup.</li><li>
Contribute to the knowledge base, creating documentation for recurring solutions and quick fixes.</li><li>
Collaborate with the Customer Success Coordinator to ensure clear client communication and service alignment.</li><li>
Follow established processes and meet response/resolution service level agreements (SLAs).</li><li>
Serve as an on-call technician as assigned to support priority one tickets.</li></ul>
You&rsquo;ll know you&rsquo;re successful as a Help Desk Technician when:<ul><li>
Clients describe their support experience as helpful, empathetic, and professional.</li><li>
Common IT issues are resolved quickly and documented thoroughly.</li><li>
Tickets are consistently logged and updated to provide visibility for escalations and reporting.</li><li>
You collaborate effectively with Customer Success and technical staff to keep clients reassured throughout the support process.</li><li>
System Administrators trust you to handle front-line support, enabling them to focus on escalations and project work.</li><li>
You demonstrate a willingness to learn and apply feedback, showing readiness for advancement.</li><li>
Your contributions lead to higher client satisfaction scores and improved team KPIs.</li></ul>
Required Qualifications:<ul><li>
Demonstrated customer service experience (hospitality, food service, retail, call center, etc.).</li><li>
Proven ability to manage difficult or frustrated clients with professionalism and empathy.</li><li>
Strong communication skills, both written and verbal.</li><li>
Basic computer literacy and eagerness to develop technical skills.</li><li>
Attention to detail in documentation and organizational habits.</li></ul>
Preferred Qualifications:<ul><li>
Entry-level IT support experience, coursework, or certifications.</li><li>
Familiarity with Windows operating systems, Microsoft 365, and basic networking.</li><li>
CompTIA A+ or IT Fundamentals certification (completed or in progress).</li><li>
Experience with PSA/ticketing or remote monitoring tools.</li></ul>
Physical Role Requirements:<ul><li>
This is in-office.</li></ul><ul><li>
All verbal communications must be followed by written records for documentation tracking.</li><li>
Ability to lift up to 35 lbs. for occasional equipment transport and set up.</li><li>
Quantity of sitting/standing/reaching/bending/lifting varies depending on the day's work schedule.</li><li>
Standard office equipment (telephone, computer workstation, printer, copier, scanner, calculator).</li></ul>
Comp/Benefits:<ul><li>
Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li><li>
Enrollment in our company's matching 401(k), subject to eligibility requirements</li><li>
PTO, sick days, eight paid holidays</li><li>
Commuter benefit ($250/month)</li></ul>
About Us
Be Structured Technology Group is a leading provider of innovative, reliable, and secure managed IT and cybersecurity solutions that empower businesses to achieve their core objectives without technological hindrances. Our mission is to handle customers' technology needs with precision and care, ensuring a secure and efficient digital environment that drives growth, enhances productivity, and provides peace of mind. Committed to core values such as integrity, excellence, and maintaining a growth mindset, Be Structured delivers exceptional value, builds lasting partnerships, and keeps customers confident that their IT solutions are in safe hands.
Be Structured Technology Group is an equal-opportunity employer. We strive for a workplace that reflects our communities and does not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.
NOTE: The statements above are intended to describe the general nature and level of work involved in this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment, and/or physical demands. You will be required to perform other duties as assigned.</div>

Help Desk Technician - On-Site HQ (Los Angeles)

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