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technical support specilaist l2

DoseSpot

<div>Who We Are:
PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error.
Technical Support Specialist, L2
The Role:
As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion. You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.
Key Responsibilities:<ul><li>
Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders</li><li>
Support in the development and documentation of processes and best practices to provide support for customers and product end users</li><li>
Demonstrated ability to effectively explain technical issues to non-technical audiences</li><li>
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require</li><li>
Mentor and support level 1 and level 2 technical support specialists</li><li>
Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings</li></ul>
What You&rsquo;ll Bring:<ul><li>
Typically requires a minimum of 5 years of related experience with a Bachelor&rsquo;s degree; or equivalent work experience.</li><li>
Proficient in the use of Microsoft Office Suite</li><li>
Desire to assist with and improve trouble-shooting documentation</li><li>
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)</li><li>
Proficiency using developer tools, Postman and writing SQL queries is required</li><li>
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers</li><li>
Superb problem-solving skills working on mission critical Software as a Service</li><li>
Excellent verbal and written communication and presentation skills</li><li>
Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)</li><li>
Detail oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment</li><li>
Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus</li><li>
Empathy in your approach to work, and passion for delivering excellent customer experiences</li><li>
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers</li><li>
Must be able to work independently while being a proactive team member</li><li>
Experience partnering across global teams and/or working in a distributed remote environment is a plus</li></ul>
Core Competencies:<ul><li>
Knowledge &amp; Application: Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is a fully qualified, experienced professional.</li><li>
Complexity &amp; Problem Solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.</li><li>
Collaboration &amp; Interaction: Enhances relationships and networks with senior internal/ external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and often advises others on difficult matters.</li></ul>
Working Conditions &amp; Environment<ul><li>
Fully remote role within the United States</li><li>
Travel once a year for company offsite</li><li>
Operates in a fast-paced, growth-oriented, PE-backed SaaS environment</li><li>
Ability to manage multiple cases and shifting priorities</li><li>
Success in this role requires the ability to balance synchronous collaboration with thoughtful asynchronous execution in a remote-first environment</li></ul>
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Benefits &amp; Perks:
Remote work environment with a flexible work schedule to encourage work-life balance
Annual company offsite
Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
 Medical, dental, and vision insurance for you and your family, plus a company funded FSA &amp; HSA (dependent on which medical plan you choose)
401(k) company match
One-time workspace reimbursement to help you optimize your remote workspace
DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Compensation Range: $53,496.75 - $89,777.00</div>

Technical Support Specilaist L2

Pointr

<div>Our Story
Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
Role Overview
Technical Project Managers (TPMs) are the engine that drives our clients&rsquo; success. They are adept communicators with strong technical knowledge and a knack for problem-solving.
At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences.
At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles.
Core Responsibilities<ul><li>
As assigned, own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction.</li><li>
As assigned, own ongoing support of existing customers, including upgrades, expansion, and further product integration.</li><li>
Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr&rsquo;s solutions and deployment process while serving as a key partner to their success</li><li>
Closely collaborate with developers, designers, and deployment managers to integrate Pointr&rsquo;s suite of technology with client applications</li><li>
Investigate and diagnose hardware and software challenges alongside Pointr&rsquo;s delivery teams to ensure solution quality and sustainability</li><li>
Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments</li><li>
Learn! Master Pointr&rsquo;s product suite to better understand how clients can use our technology and in turn supplement our product roadmap</li><li>
Value inclusivity and contribute to a culture that empowers you to show up as your authentic self</li></ul> 
Minimum Qualifications<ul><li>
5+ years of IT project management or technical consultancy experience in a hardware or software company</li><li>
Experience leading the delivery and support phases of the customer lifecycle.</li><li>
A self-starter by nature with applied knowledge of agile software development processes and a strong interest in learning about indoor location technology</li><li>
Like us, you're a high-performer with an exceptional record of getting things done in a fast-paced, analytical environment</li><li>
Strong interpersonal skills, with the ability to solve problems and foster relationships with technical and commercial stakeholders</li><li>
Process-oriented with an eye for detail and improvements</li><li>
Ability to communicate in English fluently and idiomatically</li></ul>
Preferred Qualifications<ul><li>
BS or MS degree in a relevant technology or management field (Computer Science is a plus)</li><li>
Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)</li><li>
Project Management Professional (PMP) / Certified ScrumMaster (CSM) certifications preferred</li></ul>
What We Offer?<ul><li>
Supportive, kind (no-ego), and smart team</li><li>
Hybrid work (2 days being in the office is required)</li><li>
International environment and inclusive culture</li><li>
Competitive base salary and attractive stock options</li><li>
Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations</li><li>
Private health care (75%) and Dental</li><li>
Company-sponsored parental leave</li><li>
18 days PTO, plus sick time + 12 holidays per year</li><li>
401(k) retirement scheme</li><li>
Compensation: $120k Base + Bonus + Stock Options</li></ul></div>

Technical Project Manager

Encore Global

<div>Position Overview
Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level. Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service. 
Key Job Responsibilities 
Technical Sales:<ul><li>Under direction from Regional Internet Services Manager, provide support for the technical sales of Internet Services and related products (i.e., phones, computers, printers, webcasting etc.) by applying a working knowledge of such technologies and sound sales skills.
</li><li>In collaboration with the sales team, conduct proactive pre-sales discovery, determine client need, negotiate, and accurately quote and price the appropriate solution. Participate in onsite meetings with the hotel and client prior to and during the event.</li><li>Understand the moves, and changes to the event specification that could have an impact on the services and react by effectively communicating appropriate adjustments to the team.</li><li>Coach the sales team to sell Internet more effectively in line with established procedures.</li></ul>
Network Management:<ul><li>Under direction of Regional Internet Services Manager and the NOC Manager, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components, and creating documentation such as port maps, access point layouts, network diagrams and labelling the patch panels and wall outlets.</li><li>Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider and Hotel IT team to facilitate the smooth operation of the network and the highest levels of service.
</li><li>Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line. Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes.
</li><li>Assist Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under management and integration of new and existing network installations into the Network Operations Center (NOC) systems.
</li><li>Act as level two support for level one field employees and guest room support teams.
</li><li>Document incidents and network changes and perform root cause analysis as required.
</li><li>Provide emergency remote and on-site support.</li></ul> 
Event Support:<ul><li>Under direction of Regional Internet Services Manager and local Directors, plan and execute established event requirements with the highest levels of customer service. Plan, organize and establish the work and supervise any additional team members participating in providing the services.
</li><li>When necessary, setup, configure and test all supplied network and related (i.e., access points, switches, phones, computers, printers, webcasting etc.) equipment including cabling making use of the set standards available. Ensure that the event specifications are understood by key stakeholders.</li><li>Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices.</li><li>Own the inventory by accurately forecasting demand, assist with the procurement of suitable subrental or branch equipment (i.e., phones, computers, printers, webcasting etc.) and manage the ordering, quality control, use and safe return of such equipment.
</li><li>Meet with the client post event; provide reporting on bandwidth and device utilization as available.
</li></ul>Team Support:<ul><li>Under direction from Regional Internet Services Manager, deliver training to local team members on Technical Sales, Network Management and Event Support. Coach their behavior and offer constructive feedback to fuel continuous improvement.
</li><li>Assist in the general operations of the local business as required by covering shifts, participating in initiatives, and offering expertise to continually improve smooth and safe operations.</li><li>By understanding the general principles involved, assist with troubleshooting back-office IT issues such as network connectivity, computer hardware and software problems by identifying the problem, solving locally where possible and escalating to IT when not.</li><li>Lead and support shows, by training and mentoring technicians.</li><li>Collaborate with other Area Internet Services Managers to assist with covering NOC tickets and supporting events.</li><li>Assist the Regional Workforce Manager with assigning shifts for event support throughout the market.
</li><li>Assist the Internet Services Installation team with in-market network installations and upgrades</li></ul>
Customer Service:<ul><li>Strives to exceed the expectations and needs of internal and external customers.</li><li>Maintains a positive relationship with all clients through effective communication.</li><li>Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.</li><li>Monitors events and checks in on customers throughout the day.</li><li>Understands and fosters the hotel/client relationship.</li></ul> 
People Management<ul><li>Hire, train, and develop a team of Customer Support professionals supporting various sales divisions across the company; prioritize, lead, and assign work based on team member strengths and roles</li><li>Responsible for all aspects of team member training, career development, and performance management</li><li>Implement and cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation, and productivity.</li><li>Ensure team members are equipped with required tools, processes, and procedures to create an effective and efficient organization.</li><li>Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.</li></ul> 
Job Qualifications<ul><li>Bachelor of Science or equivalent in Computer Science or commensurate experience</li><li>5+ years of experience in the hospitality industry in a technical role</li><li>3+ years of field experience in internet services support</li><li>1+ years of leadership or management experience</li><li>Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
</li><li>Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.</li><li>Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors.</li><li>Preferred Cisco IOS and hardware experience.</li><li>Preferred experience with HP/Aruba, Ruckus, Meraki and other wireless solutions.</li><li>Preferred experience with Cisco TACACS, DNA/Prime/WCS, Solarwinds products and/or other network monitoring tools.</li><li>Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role</li></ul> 
Competencies<ul><li>Ownership</li><li>Hospitality</li><li>Professionalism</li><li>Responsiveness</li><li>Safety Conscious</li><li>Action Oriented</li><li>Tech Savvy</li><li>Ensures Accountability</li></ul> 
Work Environment
Work is performed in multiple hotels or convention centers with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment, networking equipment, and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. 
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. 
#INDOPER 

Salary Pay Range: $80,926.00 - $105,204.00 
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</div>

Area Internet Services Manager - Boston, MA

Pearson

<div>PRIMARY RESPONSIBILITIES:
The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.
Customer Service Support:
<ul><li>Serve as first line of contact for customer service escalations.</li>
<li>Document new processes/procedures.</li>
<li>Organize, update and maintain Customer Service documentation.</li>
<li>Assist in troubleshooting technical issues.</li>
<li>Provide white glove service for customers</li>
</ul>Schedule Requirements:
<ul><li>This is a full-time position with 40 hours of covered shifts per week.</li>
<li>Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.</li>
<li><ul><li>Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.</li></ul></li>
<li>Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.</li>
</ul>Qualifications
<ul><li>2 year degree in business or related field preferred</li>
<li>1-3 years experience in customer service and or IT support</li>
</ul>Skills/knowledge/abilities:
<ul><li>Must have 2+ years of online customer service experience</li>
<li>Must be comfortable walking customers through platform capabilities on video calls.</li>
<li>Government client experience preferred</li>
<li>Attention to Detail</li>
<li>Time Management, Organization &amp; Priority Setting</li>
<li>Proven ability to quickly learn new business domains and technical applications</li>
<li>Must be proficient with Microsoft Excel(Advanced Knowledge preferred)</li>
<li>Must have data entry skills</li>
<li>Driven individual who can work with minimal supervision</li>
<li>Highly technical individual with experience in content management or ecommerce management software preferred.</li>
<li>Must be able to communicate effectively in a concise manner.</li>
<li>Functional &amp; Technical Skills</li>
<li>Self-starter with excellent ability to problem solve</li>
</ul>Compensation at Pearson is influenced by factors including skill set, experience, and location.
The hourly rate for this role between is $24.03 - $26.44.
This position is not bonus eligible. Information on benefits can be found here.
Applications will be accepted through March 31, 2026 . This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Sales Enablement
Job Family: GO\TO\MARKET
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 23068
\#location</div>

Advanced Associate, Sales Excellence Administrator

ARNOLD & PORTER LLP

<div>The Finance &amp; Accounting Department of Arnold &amp; Porter is seeking a Director of Finance &amp; Accounting Systems to provide strategic leadership for the firm&rsquo;s financial systems, applications, and technology-driven transformation initiatives. This role may be based in Boston, Chicago, Houston, New York, or Washington, DC, or performed 100% remote within a firm-approved U.S. state working East Coast or Central hours as part of the &ldquo;Gideon&rdquo; office.

The Director will serve as the strategic leader responsible for the architecture, governance, and continuous improvement of the firm&rsquo;s finance and accounting technology ecosystem. This role drives system modernization, process optimization, automation, and data integrity across financial platforms while ensuring strong internal controls and compliance standards.

Working closely with Finance &amp; Accounting leadership, IT partners, and cross-functional stakeholders, the Director will lead a portfolio of transformation initiatives, manage a team of systems professionals, and deliver scalable solutions that support the firm&rsquo;s operational and strategic priorities.

Key Responsibilities
<ul>
<li>Serve as a strategic advisor to the Chief Financial Officer and Finance &amp; Accounting leadership, driving modernization of financial systems, reporting, and technology capabilities aligned with firm priorities and industry best practices.</li>
<li>Lead the department&rsquo;s systems transformation strategy, including roadmap development, prioritization of initiatives, and disciplined execution of technology programs.</li>
<li>Develop and manage project plans, timelines, milestones, and OKRs to ensure finance technology initiatives are delivered on time and within budget.</li>
<li>Maintain documentation and governance artifacts such as process maps, requirements documentation, functional designs, and testing plans to support accountability and audit readiness.</li>
<li>Oversee the firm&rsquo;s core Finance &amp; Accounting systems and platforms, ensuring operational reliability, data integrity, internal controls compliance, and alignment with cybersecurity standards.</li>
<li>Act as the primary liaison between Finance &amp; Accounting, IT, and external vendors, coordinating system enhancements, upgrades, issue resolution, and operational support.</li>
<li>Evaluate and implement automation, AI, and emerging technologies to improve efficiency, accuracy, compliance, and user experience across finance operations.</li>
<li>Manage the department&rsquo;s technology-related budget, including vendor contracts, cost management, and resource allocation to maximize value for the firm.</li>
<li>Define and monitor operational performance and adoption metrics, using data insights to drive continuous improvement and prioritize initiatives.</li>
<li>Lead training programs and change management efforts to support successful implementation and adoption of finance systems across the department and the broader firm.</li>
<li>Provide leadership to a distributed team of systems and technology professionals, fostering collaboration and high performance in hybrid and remote work environments.</li>
<li>Travel occasionally as needed to support firm initiatives and departmental priorities.</li>
</ul>
Qualifications
<ul>
<li>Bachelor&rsquo;s degree required; Information Technology, Accounting, or Finance concentration preferred.</li>
<li>10+ years of experience in systems implementation, business analysis, project management, process improvement, or product ownership supporting finance or accounting operations.
</li><li>Experience within a law firm or professional services environment strongly preferred.</li>
<li>Demonstrated ability to translate business requirements into technical solutions and lead initiatives from concept through implementation.</li>
<li>Strong knowledge of financial and ERP systems, including experience with Aderant Expert or similar professional services platforms.</li>
<li>Experience with data analytics, business intelligence, and reporting tools used for governance, metrics tracking, and decision support.</li>
<li>Advanced technical proficiency including relational database design, T-SQL, Excel formulas, Power Query, and Python.</li>
<li>Familiarity with BI and cube reporting tools such as Microsoft Power BI, Tableau, Litera Foundation Finance / BigSquare, Microsoft Analysis Services, or comparable platforms.</li>
<li>Experience with budgeting and forecasting platforms such as BigHand Intellistat or similar systems.</li>
<li>Proficiency with Windows operating systems, Microsoft Office, and collaboration and project management tools such as MS Project and SharePoint.</li>
<li>Knowledge of data governance frameworks, internal controls, and cybersecurity best practices relevant to financial systems.</li>
<li>Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders and influence senior leadership.</li>
<li>Strategic thinker with strong judgment, attention to detail, and the ability to manage multiple initiatives simultaneously while maintaining the highest level of professionalism and confidentiality.</li>
<li>Proven leadership and change management experience, including guiding teams through organizational transformation and mentoring team members.</li>
<li>Strong financial acumen and experience working with financial data, budgets, and reporting in professional services environments.</li>
<li>Demonstrated expertise in vendor and contract management, including negotiating and managing third-party relationships.</li>
<li>PMP certification or equivalent project management credential preferred.</li>
</ul>
#FinanceSystems #LegalTech #ERP #FinanceTransformation #Leadership

The anticipated base salary for this position is $235,000 to $265,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. 


The firm may provide a discretionary bonus annually.

#LI-HYBRID</div>

Director of Finance & Accounting Systems

Clear Point Consultants

<div>
 In accordance with client requirements, candidates must be eligible and willing to work on a W2 basis. Our W2 consultants enjoy a comprehensive benefits package that includes medical, dental, and vision coverage and a 401(k) plan.
 
 
 We are seeking a highly technical Business Analyst to support a critical Snowflake migration within the HR/People Analytics space. This role is heavily focused on data quality, validation, and QA. The ideal candidate will be hands-on, detail-oriented, and comfortable working deep within the data warehouse environment.
 
 
 This is not a functional BA role. The right person will be &ldquo;knee-deep&rdquo; in data daily &mdash; validating, testing, analyzing transformations, and ensuring reporting accuracy.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform ongoing data validation and QA testing during a Snowflake migration
 </li>
 <li>
 Write complex SQL queries for data analysis, profiling, and validation
 </li>
 <li>
 Validate HR data accuracy, integrity, and transformation logic
 </li>
 <li>
 Ensure raw data is correctly transformed into reporting-ready datasets
 </li>
 <li>
 Support parallel QA efforts and testing cycles
 </li>
 <li>
 Pull and validate reports and metrics for HR stakeholders
 </li>
 <li>
 Identify data discrepancies and perform root cause analysis
 </li>
 <li>
 Partner closely with People Analytics, HR, and Data Engineering teams
 </li>
 <li>
 Build on and enhance existing datasets and dashboards
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience as a Business Analyst or Data Analyst
 </li>
 <li>
 Strong, hands-on experience with Snowflake (required)
 </li>
 <li>
 Experience with Power BI
 </li>
 <li>
 Advanced proficiency in SQL
 </li>
 <li>
 Experience working directly within a data warehouse environment
 </li>
 <li>
 Strong understanding of data transformations and reporting logic
 </li>
 <li>
 Experience with data validation, QA, and reconciliation processes
 </li>
 <li>
 Ability to work independently with minimal ramp-up time
 </li>
 <li>
 Strong communication skills and ability to interact with HR stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Background working with HR systems or HR data
 </li>
 <li>
 Experience with Workday
 </li>
 <li>
 Familiarity with metadata/catalog tools (e.g., Collibra, Alation)
 </li>
 <li>
 Experience in biopharma or highly regulated environments
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 <ul>
 <li>
 Fully onsite, 5 days per week
 </li>
 <li>
 High-visibility role supporting HR and People Analytics leadership
 </li>
 <li>
 Small, collaborative team environment
 </li>
 <li>
 Direct exposure to business stakeholders
 
 
 </li>
 </ul>
 
 Ideal Candidate Profile
 
 
 
 <ul>
 <li>
 Data quality mindset &mdash; naturally questions discrepancies
 </li>
 <li>
 Strong sense of urgency and ownership
 </li>
 <li>
 Highly technical and comfortable working deep in the data
 </li>
 <li>
 Able to hit the ground running with limited training
 </li>
 <li>
 Professional and presentation-ready for onsite stakeholder interaction
 
 
 </li>
 </ul>
 This is an opportunity to play a key role in a high-impact data initiative while working closely with leadership in People Analytics. Candidates who are more functional than technical will not be the right fit for this position.
 
 
</div>

Technical Business/Data Analyst (HR DATA)

OnRamp

<div><h1 class="jobSectionHeader">About OnRamp</h1>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.
In this role, you will:<ul><li>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</li><li>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</li><li>
Identify and diagnose software issues to fix and improve the product experience for our customers</li><li>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</li><li>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</li><li>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</li><li>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</li><li>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</li><li>
Create and maintain help documents</li><li>
Manage internal processes and systems used to organize and deliver the post sales experience</li><li>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</li></ul>
We are looking for people who:<ul><li>
Are fluent in English</li><li>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</li><li>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</li><li>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</li><li>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</li><li>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</li><li>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</li><li>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</li><li>
Embody our customer first values and add to our company culture</li><li>
Comfortable with working across phone, email and zoom</li><li>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</li><li>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</li></ul>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.<h1 class="jobSectionHeader">
Why OnRamp</h1><ul><li>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</li><li>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</li><li>
Be part of a collaborative, ownership-driven culture</li><li>
Highly competitive cash compensation, equity, and benefits</li><li>
Boston-based, 3+ days a week in-office</li></ul>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</div>

Customer Support Specialist

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