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deskside support technician

technical support technician

TPK Wireless

Note: If you&rsquo;re passionate about electronic devices, enjoy diving into technical details, and take pride in your expertise, TPK Wireless offers a dynamic and intellectually challenging environment where your skills and curiosity can thrive. (Daily Commute Required)We are pleased to offer an exciting opportunity for a Technical Support Consultant to join our growing team, with a focus on consumer electronic devices. Additionally, we are actively seeking a qualified Electronic Repair Technician with a minimum of one year of hands-on experience in device repair. The technician role offers a higher starting pay, commensurate with demonstrated expertise and repair skill.We are looking for dedicated, customer-focused professionals with a strong background in Technical Support, IT Support, or Help Desk services. This role requires direct interaction with customers, where you will provide in-person technical support and resolve issues related to hardware components in mobile phones, tablets, and computers.This is not a remote position, and we kindly request that you answer the questions provided to the best of your ability without the assistance of AI.Primary Responsibilities<ul><li>In-Person Troubleshooting, Technical Support, Customer Service, and Sales</li><li>Deliver front-line client services including retail sales, customer support, and Tier 1 IT/technical assistance</li><li>Diagnose and resolve hardware-related issues on mobile phones, tablets, and laptops (e.g., screens, charging ports, batteries, cameras, speakers)</li><li>Conduct in-person device repair consultation and manage customer check-ins and check-outs</li><li>Educate customers on repair findings, warranty coverage, and common causes of device damage</li><li>Assist customers with accessory purchases (e.g., screen protectors, cases, cables)</li><li>Recommend and facilitate device sales when repairs are not viable</li><li>Address 90% hardware issues and 10% software-related concerns</li><li>Explain technical concepts clearly and concisely to non-technical customers</li><li>Exhibit critical thinking and adaptability in a fast-paced retail environment</li><li>Maintain professionalism, accuracy, and care in all customer interactions</li></ul>Recognition &amp; Culture<ul><li>Monthly bonus rewards and recognition for top performance</li><li>Friendly, collaborative, and performance-based culture</li><li>We embrace feedback&mdash;your ideas help shape how we grow</li></ul>Growth &amp; Career Development<ul><li>Clearly defined promotion tracks to Lead Tech and Store Manager roles</li><li>Quarterly performance reviews and goal setting to help you level up</li><li>Opportunities to train others, lead internal projects, and improve operations</li><li>Cross-training in multiple brands and device types to expand your skillset</li></ul>Training Support<ul><li>Paid, hands-on training starting Day 1</li><li>Learn diagnostics, communication techniques, and upselling</li><li>Work alongside experienced technicians and receive real-time feedback and mentorship</li></ul>Compensation &amp; Benefits<ul><li>Commission eligibility after a 14-day training period</li><li>$500 Training Completion Bonus after successful completion of 2 weeks</li><li>Annual raises between 3% and 8%, based on performance</li><li>Clear opportunities for advancement in pay and title after 8 months</li><li>Standard workweek of 4 to 5 days, 9-hour shifts (10:00 AM &ndash; 7:00 PM)</li><li>MANDATORY Saturday availability required; MANDATORY Sunday availability will be expected in the future</li><li>In-person retail storefront environment across two locations</li><li>Comprehensive background check (employment and education verification) is required</li></ul>Qualifications<ul><li>Associate's or Bachelor's degree in a related field is required</li><li>Minimum 1 year of experience in Technical Support, IT Support, or Help Desk services</li><li>Demonstrated ability to communicate effectively and empathetically with customers</li><li>Strong diagnostic and technical troubleshooting skills</li><li>Adaptability to emerging technologies and repair techniques</li><li>Familiarity with customer service and CRM concepts</li><li>Ability to work well within diverse teams and under high-pressure situations</li></ul>Application ProcessThis is not a remote positionTo be considered for this position, please submit your resume along with responses to the accompanying application questions. We look forward to reviewing your application and learning more about how you can contribute to our team.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>TPK Wireless is a retail setting, storefront with two locations. Are you able to make the commute?</li></ul><ul><li>Repair Technicians: Describe a time when you had to de-escalate a situation with a disgruntled customer.</li></ul><ul><li>What would you say to a customer who wants a quick fix for a complex repair?</li></ul><ul><li>How would you inform a customer that damage is not covered under warranty? </li><li>Do you enjoy working with electronic devices and love diving deep into specs about technology, and want a place to showcase your passion?</li><li>What type of services does TPK Wireless offer? </li><li>If our work interests you, would you like to develop or refine your skills in this field?</li><li>Can you explain your understanding of the position you're applying for?</li><li>For all questions: Please do not use CHATGPT or Google for assistance. What is the difference between a defect and accidental damage?</li><li>A customer comes in with an older HP 13-inch laptop with 4GB of RAM that is no longer performing efficiently. They would like to upgrade to something more powerful but don&rsquo;t know much about laptop specifications. However, they specifically want to switch to a MacBook.</li></ul>How would you explain the importance of RAM, storage, processor performance, and battery life to a customer who is unfamiliar with computer specifications?<ul><li>Are you aware this position require every Saturday and future Sunday availability? </li></ul>Ability to Commute:<ul><li>Atlanta, GA 30344 (Preferred)</li></ul>Ability to Relocate:<ul><li>Atlanta, GA 30344: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Technical Support Consultant/ Repair Technician (1+ Yrs Exp Req)

XceedIT, Inc.

Technical Support Specialist &ndash; AtlantaXceedIT is a growing managed IT services company providing IT support, cybersecurity, cloud, and consulting services to small and midsized businesses.We are seeking a dependable and customer-focused Technical Support Specialist to provide remote and onsite support to our clients throughout the Atlanta area.This is primarily a remote position; however, candidates must live in or near Atlanta and have reliable transportation for occasional onsite client visits. The ideal candidate enjoys solving problems, working with different technologies, and helping people understand and use technology effectively.Responsibilities<ul><li>Provide remote technical support by phone, email, chat, and remote-access tools.</li><li>Diagnose and resolve hardware, software, network, printer, email, and user-account issues.</li><li>Support Windows computers, Microsoft 365, mobile devices, and common business applications.</li><li>Set up and configure computers, user accounts, Microsoft 365 services, printers, and other equipment.</li><li>Assist with password resets, permissions, multifactor authentication, and account-access issues.</li><li>Troubleshoot internet connectivity, wireless networks, VPNs, and basic network issues.</li><li>Install and update software, operating systems, and security tools.</li><li>Perform occasional onsite support, equipment installations, and workstation deployments for Atlanta-area clients.</li><li>Communicate clearly with clients and keep them informed throughout the support process.</li><li>Properly document all work, communications, troubleshooting steps, and resolutions in the ticketing system.</li><li>Manage multiple open service requests and follow through until each issue is resolved.</li><li>Escalate complex or unresolved issues to senior technicians when appropriate.</li><li>Maintain accurate client and technical documentation.</li></ul>Qualifications<ul><li>Two or more years of professional IT support, help desk, desktop support, or similar experience.</li><li>Experience supporting Windows computers and Microsoft 365 business environments.</li><li>Understanding of computer hardware, software, networking, printers, and mobile devices.</li><li>Familiarity with Microsoft 365, Exchange Online, Entra ID, OneDrive, SharePoint, and Teams.</li><li>Experience using ticketing systems, remote-support applications, and remote monitoring tools.</li><li>Ability to diagnose problems, research solutions, and follow issues through to completion.</li><li>Strong customer-service, communication, and organizational skills.</li><li>Ability to explain technical instructions clearly to nontechnical users.</li><li>Professional, dependable, patient, and comfortable working independently.</li><li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>Reliable internet service and an appropriate home workspace.</li><li>Reliable transportation and the ability to travel to Atlanta-area client locations when needed.</li></ul>Preferred Qualifications<ul><li>Previous experience working for a managed service provider.</li><li>Experience with Windows Server, Active Directory, networking, firewalls, backups, or endpoint security.</li><li>Microsoft, CompTIA, Cisco, or similar technical certifications.</li><li>Degree or technical training in Information Technology, Computer Science, or a related field.</li></ul>Relevant professional experience may be considered in place of a degree.What We Are Looking ForWe are looking for someone who takes ownership, communicates well, and genuinely enjoys helping clients. The right person will be able to work independently while also knowing when to ask questions or escalate an issue.You should be comfortable supporting multiple clients with different systems and environments. Attention to detail, accurate documentation, and consistent follow-up are essential.Why You&rsquo;ll Love Working Here<ul><li>You&rsquo;ll learn more in your first year than many IT jobs teach in three.</li><li>No two days are the same.</li><li>You&rsquo;ll work with modern technology instead of outdated systems.</li><li>You&rsquo;ll be surrounded by people who genuinely enjoy technology.</li><li>You&rsquo;ll have opportunities to grow your career&mdash;not just your job title.</li></ul>Position Details<ul><li>Location: Remote within the Atlanta metropolitan area</li><li>Schedule: Full-time, Monday through Friday</li><li>Travel: Occasional local travel to Atlanta-area client locations</li><li>Professional Development: Training and certification opportunities</li></ul>Job Type: Full-timePay: $38,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>tech support: 1 year (Preferred)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30331

Technical Support Specialist

CallRail

<div><h3 class="jobSectionHeader">The Position</h3>

CallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our customers&mdash;marketers, agencies, and business owners&mdash;delivering exceptional, high-touch support to ensure a smooth end-to-end customer experience. You will actively troubleshoot technical issues, verify that workflows and integrations operate as intended, and guide customers toward optimal solutions for their business needs.

If you thrive in the fast-paced marketing technology space, take pride in rigorous attention to detail, and love turning complex technical challenges into seamless customer experiences, we want to hear from you!<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">What You'll Do</h3>
<ul><li>End-to-End Troubleshooting &amp; Solutioning: Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and provide proactive solutioning.</li>
<li>Workflow &amp; Integrations Assurance: Guide customers through workflow and implementation best practices. Verify and maintain smooth data flow across CallRail features and third-party MarTech ecosystems (e.g., Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).</li>
<li>Protocol &amp; Operational Excellence: Adhere to Customer Support protocols, including properly coding trouble tickets, maintaining ACD queue availability, conducting professional interactions, and meeting Average Talk and Wrap Up time objectives.</li>
<li>Detail-Oriented Documentation: Meticulously log and document all customer interactions, setup configurations, and troubleshooting steps in our ticketing system (Zendesk). Ensure complex setups are thoroughly tested before resolving.</li>
<li>Clear Escalation &amp; Bug Reporting: Follow established escalation processes for complex Tier 2/3 issues. Identify, document, and escalate bugs or outages with clear, precise reproduction steps for product and engineering teams.</li>
<li>Customer Advocacy &amp; Continuous Improvement: Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy. Contribute to team documentation, internal support processes, and active participation in training for new products and features.</li>
<li>AI Adoption: Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and maintain industry benchmarks.</li>
</ul>
<h3 class="jobSectionHeader">What You'll Need</h3>
<ul><li>Frontline Support Experience: 1&ndash;3+ years of professional experience in frontline technical/telephone support and customer-facing troubleshooting, ideally in a SaaS, MarTech, or agency environment.</li>
<li>MarTech &amp; Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).</li>
<li>High Attention to Detail: An obsessive eye for detail when reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.</li>
<li>Analytical &amp; Problem-Solving Skills: Excellent analytical, diagnostic, and root-cause troubleshooting abilities; ability to exercise good judgment under pressure while maintaining a professional demeanor.</li>
<li>Strong Communication: Outstanding verbal and written communication skills with the ability to translate complex technical jargon into clear, accessible guidance for non-technical users.</li>
<li>Tool Proficiency: Familiarity with modern support and productivity tools (Zendesk, Excel, Google Drive, CRM tools).</li></ul> 

<h3 class="jobSectionHeader">
 Nice to Have</h3>
<ul><li>Direct experience using CallRail or similar call-tracking and marketing attribution platforms.</li>
<li>Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, REST APIs, or browser developer tools for debugging.</li>
<li>Degree in Computer Science, Information Technology, or equivalent practical experience.</li></ul> 


 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">Additional Perks</h3>
<ul><li>Healthcare (one option covered at 100% for employees), Dental &amp; Vision Coverage</li>
<li>Competitive HSA with company matching</li>
<li>Paid parental leave</li>
<li>Flexible vacation policy</li>
<li>401K options with company dollar-for-dollar match</li>
<li>Employee stock options available from day one</li>
<li>$2,000 annual educational allowance</li>
<li>Catered lunch every Tuesday * an in-office perk</li>
<li>MARTA transportation or office parking expenses covered</li>
<li>Employee charitable donation company match, up to $500 annually</li>
<li>Regular company outings and events</li>
<li>Hybrid work options with $500 office stipend to set up your home office</li>
<li>Designated bike storage</li></ul> 
<h3 class="jobSectionHeader">
</h3>Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). 
 
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. 

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. 
Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.</div>

Technical Support Specialist - Tier I

IQVIA

Atlanta, United States of America | Part time | Home-based | R1560238 Our Project Coordinators employ their technical and customer service experience by collaborating with healthcare professionals and technicians. This opportunity supports scheduling needs for remote IT personnel performing software updates for various healthcare related facilities. This is a remote work from home position, and the project is set to be completed by the end of December 2026 with the possibility of extension. The opportunity schedules the software updates, coordinates the remote IT specialists, provides project related metric reports, works directly with the client&rsquo;s management team for the project, and leads day-to-day activities with the specialists. Responsibilities: Lead, facilitate, coordinate, and track day-to-day activities required to ensure the customers&rsquo; field service needs are completed on time, successfully, and in a manner consistent with organizational goals Contact healthcare and customer facilities to coordinate assignments for supporting field team members Manage customer expectations of product and services Demonstrates exceptional attention to detail by ensuring accuracy and completeness in all tasks, including reviewing documentation, validating data, and identifying inconsistencies before final submission. Upholds high accuracy standards in client-facing systems and communications, confirming product details, identifiers, and required regulatory language before distribution. Collaborate with team members and leadership to solve complex issues and improve processes. Job Requirements: High school diploma or equivalent required 1-year relevant experience as a field service coordinator, scheduler, project coordinator, related technical service including scheduling with customers, dispatch, or equivalent experience required Some experience supervising or leading team members required Ability to work independently and in a team environment and engage with and escalate to team leadership for sophisticated solving and resolution of issues as needed required Must be able to work within defined processes and methodologies with minimal degree of supervision Must maintain and comply with quality and compliance policies and regulations in documentation and communication Experience working in Salesforce is a plus, experience with MS Office is required Strong verbal and written communication skills required Must be located within the United States and have access to home Internet. Preferred: Strong understanding of flow and process of remote IT software upgrades, healthcare operations for technical service This position is a great growth opportunity as a next career step into field service coordination, while working alongside a leading medical device company. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. Where you'll work Home-based You&rsquo;ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you&rsquo;ll stay connected while enjoying the autonomy and balance that comes with a fully remote role. Culture Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what&rsquo;s possible for patients. Across every team and every corner of the globe, you&rsquo;ll find colleagues who genuinely care &mdash; about the mission and about each other. That&rsquo;s what makes this a place where people tend to stay, grow and do the best work of their careers.

MedTech Project Coordinator - Device Software Support - Remote

SAIC

<div>Job ID: 2615067
Location: Atlanta, GA, US
Date Posted: 2026-07-29
Category: Wage Determination (SCA)
Subcategory: Service Contract Act
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is hiring a Deskside Support Technician to support HHS in Atlanta, GA. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites.
Responsibilities:<ul><li>
MS In-Tune Mobile Device Management.</li><li>
Active Directory account management implementation and administration.</li><li>
Microsoft Exchange/Office365 use and/or administration.</li><li>
Microsoft Windows 11planning and roll out in enterprise environment.</li><li>
Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones.</li><li>
Install and maintain computer software on users&rsquo; devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection.</li><li>
Conduct user training on approved software and hardware on an as required basis.</li><li>
Incident response and client response coordination for hardware and other IT Operations related failures.</li><li>
Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance.</li><li>
Perform routine IT system administration, including health checks and supporting incident resolution.</li><li>
Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.</li><li>
Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes.</li><li>
On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs.</li><li>
As ownership of problems from any administrator, follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.</li><li>
Evaluate and perform root- cause analysis on escalated issues.</li><li>
Create documentation to assist other departments with further analysis of technical issues.</li><li>
Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues.</li><li>
Perform other duties as assigned. Building, then leading and mentoring a global team of IT, Asset, and Desk Side Specialists.</li><li>
Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues, or to meet customer SLAs.</li></ul>
Qualifications
Required Education and Experience:<ul><li>
BA and 6 years of experience, Associates and 8 years of relevant experience or HS education and 10 years of relevant experience.</li><li>
Must be a US Citizen with the ability to obtain a Public Trust clearance .</li></ul>
Required Skills:<ul><li>
Advanced knowledge of networked environments, operating systems (Windows 11/10) PC and network hardware.</li><li>
Must be willing to work effectively within a team environment in a fast-paced support role.</li><li>
Must possess excellent communication skills; be dependable, outgoing and positive with excellent problem- solving skills.</li></ul>
Desired Skills and Experience:<ul><li>
Advanced knowledge of network printing environments.</li><li>
A+, Net+ desired.</li><li>
HDI Certification(s).</li><li>
MacBook Support.</li></ul></div>

Deskside Support Technician

S&ME

<div>Construction Materials Engineering Technician
Requisition Number: 2026-1800-18 
Are you passionate about solving problems, enjoy working outdoors, and seeking a challenging opportunity with a firm committed to our employees and providing excellence? S&amp;ME is seeking a hardworking, motivated individual to join our Construction Services team in Atlanta, Georgia, as a Construction Materials Engineering Technician. Join us at S&amp;ME! 
At S&amp;ME, we have a history of delivering innovative geotechnical, civil, environmental, and construction material testing for over 50 years. Over the decades, we have grown into a trusted partner for clients across various industries, including transportation, energy, water, waste management, education, government, commercial, industrial, and more. Our commitment to technical excellence and integrity has established us as a leader in our field.
Why Work at S&amp;ME?<ul><li>
Career Growth: We invest in your success with mentorship, training, and leadership opportunities.</li><li>
Exciting Projects: Big or small, simple or complex, we do it all. Our projects are as diverse as they are exciting, so every day brings something new.</li><li>
Supportive Culture: Collaboration, respect, and positivity fuel our team environment.</li><li>
Flexibility: Work-life balance matters to us, helping you thrive inside and outside the office.</li><li>
Community Impact: Your work will directly improve the communities where we live, work, and play.</li></ul> 
About The Role:
This role is perfect for individuals looking to enhance their skills in construction materials testing of soil, concrete, asphalt, and other relevant materials while gaining additional industry certifications. As a Construction Materials Engineering Technician, you will spend most of your time outdoors, participating in projects and ensuring their integrity and safety. Your contributions will be recognized as you witness projects come to life and gain valuable expertise.
<ul><li>Project and Document Analysis: Comprehend project specifications before fieldwork; precisely document observations and test outcomes related to construction materials, including soil, concrete, asphalt, and other relevant materials.
</li><li>Metafield&reg; Application: Effectively handle data using field and lab information systems.
</li><li>Equipment Maintenance: Verify that field and laboratory equipment are precise and comply with industry standards.
</li><li>Special Inspection Monitoring: Adhere to International Building Code (IBC) guidelines for testing and inspecting construction materials.
</li><li>Stakeholder Interaction: Communicate with supervisors, contractors, and clients to report on project status and address any issues.</li></ul>
Experience shifting work hours based on project needs and weather conditions, including early mornings, some Saturdays, and overtime (paid at time and a half). 
About You:<ul><li>
You have a High School diploma/GED</li><li>
You have a minimum of 2 years of experience in construction testing/inspections of soil, concrete, masonry, and/or asphalt materials</li><li>
You have active industry certifications, such as:<ul><li>
American Concrete Institute (ACI): Field Testing Grade I; Strength Testing Technician; Laboratory Technician</li><li>
International Code Council (ICC): Special Inspector (Reinforced Concrete, Masonry, Soils)</li><li>
DOT Certifications in the fields of Aggregate, Conventional Density, Asphalt, and Concrete</li></ul></li><li>
You have effective communication skills (speaking, reading, and writing) using the English language</li><li>
You have math skills with a basic understanding of weight, volume, pressure, and units of measure</li><li>
You understand a fluctuating work schedule and occasional travel</li></ul> 
You Are Willing and Able to:
Perform the physical demands of the position with the use of company-provided Personal Protective Equipment, such as:<ul><li>
Working outdoors in varying weather conditions</li></ul><ul><li>
Walking over rough, uneven terrain and standing (potentially up to 12 hours a day)</li><li>
Routinely lifting and carrying 40-50lbs (field/laboratory samples and equipment)</li><li>
Working outside of normal business hours and traveling (typically out-of-town and/or overnight) as project needs arise</li></ul> 
Grow With Us:
At S&amp;ME, your career growth matters. You'll receive professional training, work on exciting projects, and be part of a company that truly invests in its people. This is more than a job; it's a chance to build a long-term career in the engineering and construction industry. S&amp;ME provides a comprehensive benefits package to support you and your family, as well as career development resources. Come grow and thrive with us at S&amp;ME!<ul><li>
Medical, Dental &amp; Vision Plans with HSA and FSA options</li><li>
100% Employee Stock Ownership Plan (ESOP) with a 5% company contribution
</li><li>401(k) Retirement Plan
</li><li>Paid Holidays and Paid Time Off (PTO) - with rollover options</li><li>
Paid Maternity/Parental Leave</li><li>
Employee Recognition Program</li><li>
Credential Incentive Program</li><li>
Tuition Reimbursement</li><li>
Company Vehicle with Fuel Card for Project-Based Work</li><li>
$2,000 Referral Bonuses &amp; More!</li></ul>
Join us at S&amp;ME! 
This full-time role offers competitive pay based on experience. Candidates must comply with our Fleet Management, Substance Policy, and Reference Check requirements. Only candidates with valid employment eligibility (I-9) will be considered. Visa assistance is not available. S&amp;ME reserves the right to hire internally or externally at any time. No candidate/recruiter calls, personal calls, or walk-ins are accepted.</div>

Construction Materials Engineering Technician

Rosalind Michelle Skin Co

Job Description: Licensed Esthetician &amp; Laser TechnicianPosition Title: Licensed Esthetician &amp; Laser TechnicianReports To: Spa Manager/OwnerJob Type: Part-TimeLocation: Atlanta, Edgewood---Position OverviewWe are seeking a licensed esthetician and laser technician to join our team of self-care advocates and skincare experts. In this role, you will primarily provide laser hair removal services and laser facial treatments, ensuring our clients receive results-driven, safe, and personalized care. This position requires a dedicated, results-oriented provider who is passionate about helping clients feel confident in their skin and excited to grow within our Spa.You&rsquo;ll also contribute to the Spa&rsquo;s growth by engaging with our audience on social media and educating both potential and current clients about our treatments, products, and services.---Key ResponsibilitiesService Delivery- Perform laser hair removal treatments safely and efficiently on all skin types- Administer laser facial treatments (such as Aerolase or similar services) to address various skin concerns, including pigmentation, acne, and rejuvenation.- Conduct client consultations to assess skin types, review medical histories, and recommend appropriate treatments.- Provide education to clients on pre- and post-treatment care to maximize results and ensure client safety.- Maintain a clean, organized, and sanitized treatment room and equipment in compliance with board standards.- Ensure clients are comfortable, informed, and feel confident in their service throughout their treatment.Daily &amp; Operational Tasks- Assist in maintaining an organized and welcoming Spa environment for all clients.- Manage and update detailed client records, including treatment history, preferences, and contraindications.- Stay current with certifications, safety protocols, and knowledge of laser technology and skincare treatments.- Communicate with the Client Coordinator or Manager about inventory needs and treatment room maintenance.- Follow Spa policies outlined in the employee handbook, including standards for punctuality, attire, and client confidentiality.Social Media Engagement &amp; Marketing- Actively promote your services by creating engaging content for Instagram, TikTok, and other social platforms (e.g., &quot;Behind-the-Scenes,&quot; client transformations, treatment tips, etc.).- Participate in relevant social trends to connect with the audience authentically.- Highlight client results and share testimonials (with client consent).- Educate followers about laser hair removal benefits, laser facial treatments, and our retail products, aligning with the Spa&rsquo;s marketing strategy.- Collaborate with the Spa owner to create content that builds your personal brand and promotes the business&rsquo;s mission of elevating self-care through skincare.Client Relationships- Build strong, long-lasting relationships with clients by providing exceptional service and results-driven advice.- Follow up with clients as needed to ensure satisfaction and answer any post-treatment questions.- Promote package options, retail skincare products, and ongoing treatments to support client goals.---Qualifications- Licensure: Licensed Esthetician and Assistant Laser Technician in the state of Georgia.required; experience working with lasers on darker skin tones is highly preferred.- Experience: At least 1 year of hands-on esthetics experience and laser services.- Strong knowledge of skin physiology, skincare products, and laser safety protocols.- Ability to confidently and professionally educate clients on services and products.- Excellent interpersonal and communication skills to create a welcoming environment for clients.---Expectations- Represent the Spa&rsquo;s mission, values, and high standards in every client interaction.- Maintain a professional demeanor, appearance, and attitude at all times.- Proactively stay up-to-date with skincare and laser treatment trends, protocols, and continuing education opportunities.- Meet performance goals related to rebooking clients, selling packages, and retail products.- Consistently post engaging content on social media to grow personal and business visibility (minimum of 2-3 posts/reels per week).---Why Join Us?At Rosalind Michelle Skin Co, we&rsquo;re more than just a spa &ndash; we&rsquo;re a team dedicated to helping clients achieve their skin goals while empowering them to elevate their self-care through skincare. As part of our team, you&rsquo;ll receive:- Competitive pay, including service commissions and retail bonuses.- Ongoing training in laser technology and advanced skincare treatments.- Opportunities to grow your personal and professional brand.- A supportive, collaborative work environment where your success is celebrated.Job Type: Part-timePay: $22.00 - $26.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Opportunities for advancement</li><li>Professional development assistance</li></ul>License/Certification:<ul><li>Georgia Assistant Cosmetic Laser Practitioner License (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Day Shift (Required)</li></ul>Ability to Commute:<ul><li>Atlanta, GA 30307 (Required)</li></ul>Work Location: In person

Licensed Esthetician and Assistant Cosmetic Laser Practitioner

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