maintenance technician

patient care technician

desktop support technician Jobs in Atlanta

desktop support technician

desktop support technician - duluth Jobs in Atlanta

desktop support technician - duluth

help desk support specialist Jobs in Atlanta

help desk support specialist

technical support technician

Radancy

<div><p>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.</p><p><br>
</p><p>The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical.</p><p></p><p><br>
</p><p><b>What does a great IT Desktop Support Technician do?</b></p><ul><li><p>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</p></li><li><p>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</p></li><li><p>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</p></li><li><p>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</p></li><li><p>
Maintain cleanliness and organization of local office server room.</p></li><li><p>
Configure and administer local phone system and coordinate wiring within network switch closet.</p></li><li><p>
Be the local expert for all technology related issues.</p></li><li><p>
Provide technical support for Macintosh hardware and OS.</p></li><li><p>
Share job responsibilities and knowledge within the Team.</p></li><li><p>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</p></li><li><p>
Manage virtual and physical server environment for offices.</p></li><li><p>
Manage and maintain office copiers and network printers</p></li><li><p>
Answer limited number of support desk phone calls</p></li></ul><p></p><p><b><br>
Requirements for consideration</b></p><ul><li><p>
Must have experience supporting Apple Mac environments and Mac OSX.</p></li><li><p>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</p></li><li><p>Experience with remote support solutions.</p></li><li><p>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</p></li></ul><p>
 <b>Company Values:</b> At Radancy, we are dedicated to the core values that guide our work and culture:</p><p></p><ul><li><b><br>
Innovative Spirit </b>Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li><b>
Rewarding Impact </b>Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li><b>
Performance Driven </b>Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li><b>
Supportive Teams </b>Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul><p><b>
Location:</b> This role is in our Atlanta Office, with a requirement of 3 days in the office.</p><p><b><br>
Our Benefits:</b></p><p></p><p><br>
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:</p><br>
<p></p><ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div><b>
Salary Range:</b> USD $50,000.00 &ndash; $57,000.00*<br>
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div><p></p><p><i><br>
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</i></p></div>

IT Support Technician

TPK Wireless

<p><i><b>Note:</b></i> If you&rsquo;re passionate about electronic devices, enjoy diving into technical details, and take pride in your expertise, TPK Wireless offers a dynamic and intellectually challenging environment where your skills and curiosity can thrive. (Daily Commute Required)</p><p>We are pleased to offer an exciting opportunity for a <b>Technical Support Specialist</b> to join our growing team, with a focus on consumer electronic devices. Additionally, we are actively seeking a qualified <b>Electronic Repair Technician</b> with a minimum of one year of hands-on experience in device repair. The technician role offers a higher starting pay, commensurate with demonstrated expertise and repair skill.</p><p>We are looking for dedicated, customer-focused professionals with a strong background in <b>Technical Support, IT Support, or Help Desk services</b>. This role requires direct interaction with customers, where you will provide in-person technical support and resolve issues related to hardware components in mobile phones, tablets, and computers.</p><p>This is not a remote position, and we kindly request that you answer the questions provided to the best of your ability without the assistance of CHATGPT.</p><p><b>Primary Responsibilities</b></p><ul><li>Deliver front-line client services including retail sales, customer support, and Tier 1 IT/technical assistance</li><li>Diagnose and resolve hardware-related issues on mobile phones, tablets, and laptops (e.g., screens, charging ports, batteries, cameras, speakers)</li><li>Conduct in-person device repairs and manage customer check-ins and check-outs</li><li>Educate customers on repair findings, warranty coverage, and common causes of device damage</li><li>Assist customers with accessory purchases (e.g., screen protectors, cases, cables)</li><li>Recommend and facilitate device sales when repairs are not viable</li><li>Address 90% hardware issues and 10% software-related concerns</li><li>Explain technical concepts clearly and concisely to non-technical customers</li><li>Exhibit critical thinking and adaptability in a fast-paced retail environment</li><li>Maintain professionalism, accuracy, and care in all customer interactions</li></ul><p><b>Recognition &amp; Culture</b></p><ul><li><b>Monthly bonus rewards</b> and recognition for top performance</li><li>Friendly, collaborative, and performance-based culture</li><li>We embrace feedback&mdash;<b>your ideas help shape how we grow</b></li></ul><p><b>Growth &amp; Career Development</b></p><ul><li>Clearly defined promotion tracks to <b>Lead Tech</b> and <b>Store Manager</b> roles</li><li><b>Quarterly performance reviews</b> and goal setting to help you level up</li><li>Opportunities to <b>train others</b>, <b>lead internal projects</b>, and improve operations</li><li>Cross-training in multiple brands and device types to expand your skillset</li></ul><p><b>Training Support</b></p><ul><li><b>Paid, hands-on training</b> starting Day 1</li><li>Learn diagnostics, communication techniques, and upselling</li><li>Work alongside experienced technicians and receive real-time feedback and mentorship</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Commission eligibility after a 14-day training period</li><li>$500 <b>Training Completion Bonus</b> after successful completion of 2 weeks</li><li>Annual raises between <b>3% and 8%</b>, based on performance</li><li>Clear opportunities for advancement in pay and title after <b>8 months</b></li><li>Standard workweek of <b>4 to 5 days</b>, 9-hour shifts (10:00 AM &ndash; 7:00 PM)</li><li><b>Saturday availability required</b>; <b>Sunday availability</b> will be expected in the future</li><li>In-person retail storefront environment across <b>two locations</b></li><li>Comprehensive <b>background check</b> (employment and education verification) is required</li></ul><p><b>Qualifications</b></p><ul><li>Associate's or Bachelor's degree in a related field is <b>required</b></li><li>Minimum 1 year of experience in <b>Technical Support, IT Support, or Help Desk services</b></li><li>Demonstrated ability to communicate effectively and empathetically with customers</li><li>Strong diagnostic and technical troubleshooting skills</li><li>Adaptability to emerging technologies and repair techniques</li><li>Familiarity with customer service and CRM concepts</li><li>Ability to work well within diverse teams and under high-pressure situations</li></ul><p><b>Application Process</b></p><p>This is not a remote position</p><p>To be considered for this position, please submit your resume along with responses to the accompanying application questions. We look forward to reviewing your application and learning more about how you can contribute to our team.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>For all questions: Please do not use CHATGPT or Google for assistance. What is the difference between a warranty versus guarantee?</li></ul><ul><li>TPK Wireless is a retail setting, storefront with two locations. Are you able to make the commute?</li></ul><ul><li>Repair Technicians: Describe a time when you had to de-escalate a situation with a disgruntled customer.</li></ul><ul><li>What would you say to a customer who wants a quick fix for a complex repair?</li></ul><ul><li>How would you inform a customer that damage is not covered under warranty? </li><li>A customer comes in with an older HP 13-inch laptop with 4GB of RAM that is no longer performing efficiently. They would like to upgrade to something more powerful but don&rsquo;t know much about laptop specifications. However, they specifically want to switch to a MacBook.</li></ul><p>How would you approach this interaction? Walk me through how you would assess their needs, educate them on their options, and confidently recommend the right MacBook for them.</p><ul><li>Do you enjoy working with electronic devices and love diving deep into specs about technology, and want a place to showcase your passion?</li></ul><p>Ability to Commute:</p><ul><li>Atlanta, GA 30344 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Atlanta, GA 30344: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Technical Support Specialist / Repair Technician (1+ Yrs Exp Req)

Infoorigin Inc

<div><p><b>IT Support Field Technician || Contract || Onsite- Atlanta, GA</b></p><p>
Local candidates of Georgia state is required.</p><p>
minimum 3+ years of work experience is required.</p><p><b>
Skills and Qualifications:</b></p><p>
A+ Certification REQUIRED</p><p>
Strong customer service skills</p><p>
Prior experience with desk-side and break/fix support is a MUST</p><p>
Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST</p><p>
Proficient in understanding network infrastructure and wireless support</p><p>
Familiarity with ticketing systems (Incident IQ) preferred</p><p>
Experience in an educational environment is a plus</p><p><b>
Interested candidates, kindly apply...!!!!</b></p></div>

IT Support Field Technician

The Home Depot

<div><div><p><b>Position Purpose:</b></p><p>
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.<br>
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
0</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div><p></p><p><br>
Apply End Date: 05/25/2026</p></div>

Product Support Technician (Remote)

Georgia Tech

<div><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div>
<div><div><p>Overview<br>
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.</p><p>
About Georgia Tech<br>
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.</p><p>
Georgia Tech's Mission and Values<br>
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:<br>
1. Students are our top priority.<br>
2. We strive for excellence.<br>
3. We thrive on diversity.<br>
4. We celebrate collaboration.<br>
5. We champion innovation.<br>
6. We safeguard freedom of inquiry and expression.<br>
7. We nurture the wellbeing of our community.<br>
8. We act ethically.<br>
9. We are responsible stewards.</p><p>
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.<br>
<br>
The College of Sciences (CoS) cultivates curiosity, encourages exploration, and fosters innovation to develop scientific solutions for a better world. Our connected community of scientists and mathematicians collaborates across disciplines and challenges to achieve excellence in science, teaching, and research. Working across six internationally ranked schools with the brightest young minds in our fields, we mentor future leaders to identify and push the frontiers of human knowledge, imagination, and innovation.</p><p>
Academic and Research Computing Services (ARCS) unit provides technology services and solutions to support and enhance the College's academic and research mission, addressing instructional, research, and administrative IT needs across all six schools. Comprised of four highly collaborative directorates, Operations, Infrastructure Engineering, Web Services, and Cybersecurity, ARCS plays a critical role in enabling the College's success.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
<div>
<div><div><p>Provide advanced and innovative research IT leadership and support, typically in an academic or research unit. Hold the role of lead subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, postdocs, and unit managementThis position typically will advise and counsel: Faculty, staff, students, postdocs, and unit managementThis position will supervise: N/A</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div>
<div><div><p><b>Job Duty 1 -</b><br>
Provide high-level expertise, advice and technology leadership; defines and implements the vision and strategy for IT across multiple research groups and unit management.</p><p><b>
Job Duty 2 -</b><br>
Design and deliver unit level technical architecture including integration with other systems and budget management; implement and evaluate functional and technical IT system requirements and specifications for unit level services and highly complex projects.</p><p><b>
Job Duty 3 -</b><br>
Plan and analyze unit level technology investments; identify common needs among research groups and develop associated solutions, focusing on the collaborative use of resources where possible.</p><p><b>
Job Duty 4 -</b><br>
Responsible for the data management and security operation for an entire unit; design implement disaster recovery and data integrity, to include contingency planning, and testing disaster recovery scenarios. Consult and communicate security and data management practices to unit management.</p><p><b>
Job Duty 5 -</b><br>
Provide advanced system administration of computational and data resources, technical equipment, and other networked systems for large research groups and unit level needs, including defining performance and reliability objectives.<br>
<br>
<b>Job Duty 6 -</b><br>
Coordinate and define responsibilities for management of and operational support of a large and diverse set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, other computational and data resources) to meet unit level IT needs.<br>
<br>
<b>Job Duty 7 -</b><br>
Design and implement functionality to integrate campus level systems with unit level requirements; may involve leveraging Application Program Interface (API) and web services to automate data workflows.<br>
<br>
<b>Job Duty 8 -</b><br>
Provide consultative support to faculty on any and all technology relevant to their work (may include HPC and research computation environments, collaboration tools such as videoconferencing, communication technologies including web and social media, and highly advanced scientific applications).<br>
<br>
<b>Job Duty 9 -</b><br>
Advise and understand the diverse needs of the unit stakeholders and define new solutions and technology applications to serve them.<br>
<br>
<b>Job Duty 10 -</b><br>
Perform other duties as assigned</p></div><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2>
<div>
<div><div><p><b>Educational Requirements</b><br>
Bachelor's Degree or an equivalent combination of education and experience<br>
<br>
<b>Other Required Qualifications</b><br>
Overnight travel reques for project delivery; flexibility in on-site daily service delivery hours degree in Computer Science, Information Technology or related (due to client shift schedules, project requirements).<br>
<br>
<b>Required Experience</b><br>
Six to eight years of job related experience</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2>
<div>
<div><div><p><b>Preferred Educational Qualifications</b><br>
Bachelor's Degree in Computer Science, Information Technology or related field</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Proposed Salary</b></h2>
<div>
<div><div><p>Salary: $95,000-$105,000</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills, &amp; Abilities</b></h2>
<div>
<div><div><p><b>SKILLS</b><br>
This position requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a deep understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; expertise with enterprise systems, networking, security and overall IT architecture including systems management; deep understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues; strong knowledge of one or more programming language, scientific simulation methods and operational software development methodology preferred.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
USG Core Values</b></h2>
<div>
<div><div><p>The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.</p><p>
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2>
<div>
<div><div><p>The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.</p><p>
Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (&quot;USG&quot;) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2>
<div>
<div><div><p>This is not a supervisory position.<br>
This position does not have any financial responsibilities.<br>
This position will not be required to drive.<br>
This role is not considered a position of trust.<br>
This position does not require a purchasing card (P-Card).<br>
This position will not travel<br>
This position does not require security clearance.</p></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Background Check</b></h2>
<div>
<div><div><p>Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening</p></div></div></div></div></div></div><p></p>

Manager-Technical Support, College of Sciences - ARCS

ivision

<div>
 <strong>
  Job Description &ndash; Desktop Support Technician
  <br/>
  <br/>
 </strong>
 <strong>
  Title
  <br/>
  <br/>
 </strong>
 Desktop Support Technician
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Desktop Support Technician&rsquo;s role is to provide a single point of contact for end users to receive support and maintenance within the organization&rsquo;s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Acquisition &amp; Deployment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
  </li>
  <li>
   Write technical specifications for purchase of end-user devices and related products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  </li>
  <li>
   Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
  </li>
  <li>
   Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
  </li>
  <li>
   Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
  </li>
  <li>
   Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
  </li>
  <li>
   Collaborate with LAN technicians/network administrators to ensure efficient operation of the company&rsquo;s end-user computing environment.
  </li>
  <li>
   Where required, administer and resolve issues with associated end-user workstation networking software products.
  </li>
  <li>
   Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
  </li>
  <li>
   Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
  </li>
  <li>
   Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
  </li>
  <li>
   Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
  </li>
  <li>
   Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.
  </li>
  <li>
   Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
  </li>
  <li>
   If necessary, liaise with third-party support and equipment vendors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Formal Education &amp; Certification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience.
  </li>
  <li>
   The following certifications are highly desired
  </li>
  <li>
   ITIL Foundation
  </li>
  <li>
   Comptia A+
  </li>
  <li>
   Comptia Network +
  </li>
  <li>
   Google IT Support Professional
  </li>
  <li>
   HDI Support Center Analyst (HDI-SCA)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent technical knowledge of hardware, including Apple, Dell, HP, Lenovo, and others as required
  </li>
  <li>
   Excellent technical knowledge of PC internal components.
  </li>
  <li>
   Hands-on hardware troubleshooting experience.
  </li>
  <li>
   Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs.
  </li>
  <li>
   Working technical knowledge of current protocols, operating systems, and standards, including Windows 7+ and macOS 10+.
  </li>
  <li>
   Ability to operate tools, components, and peripheral accessories.
  </li>
  <li>
   Able to read and understand technical manuals, procedural documentation, and OEM guides.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to conduct research into PC issues and products as required.
  </li>
  <li>
   Effective interpersonal skills and relationship-building skills.
  </li>
  <li>
   Strong written and oral communication skills.
  </li>
  <li>
   Ability to present ideas in user-friendly language.
  </li>
  <li>
   Understanding of the organization&rsquo;s goals and objectives.
  </li>
  <li>
   Analytical and problem-solving abilities, with keen attention to detail.
  </li>
  <li>
   Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  </li>
  <li>
   Experience working in a team-oriented, collaborative environment.
  </li>
  <li>
   Strong customer-service orientation.
  </li>
  <li>
   Driver&rsquo;s license in good standing.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Availability for onsite work Monday &ndash; Friday
  </li>
  <li>
   Availability for on-call rotation.
  </li>
  <li>
   Sitting for extended periods of time.
  </li>
  <li>
   Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
  </li>
  <li>
   Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
   <br/>
   <br/>
  </li>
 </ul>
 _____________________________________________________
</div>


Desktop Support Technician - Duluth

Prestige Staffing

<div>
 <p>
  <strong>
   Position: Help Desk Support Specialist
  </strong>
 </p>
 <p>
  <strong>
   Location: Downtown Atlanta, GA (In-office 5 days per week)
  </strong>
 </p>
 <p>
  <strong>
   Type: Contract
  </strong>
 </p>
 <p>
  <strong>
   Pay: Up to $24.50 per hour
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Serves as the primary escalation point for incoming queries and technical issues.
  </li>
  <li>
   Manages and/or assigns projects and tasks to other team members as appropriate
  </li>
  <li>
   Advises, collaborates and assists business units with system enhancements and modifications
  </li>
  <li>
   Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
  </li>
  <li>
   Effectively provides user support over the phone, in person, and via remote tools.
  </li>
  <li>
   Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
  </li>
  <li>
   Assists users with information security and privacy questions; provides directions for the correct action.
  </li>
  <li>
   Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
  </li>
  <li>
   Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
  </li>
  <li>
   Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
  </li>
  <li>
   Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
  </li>
  <li>
   May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  </li>
  <li>
   Creates user support documentation and instructions.
  </li>
  <li>
   Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
  </li>
  <li>
   This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TECHNICAL SUPPORT, SPECIALIST SKILLS, AND QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-5 years of IT technical support
  </li>
  <li>
   Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
  </li>
  <li>
   Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
  </li>
  <li>
   Proficiency with imaging laptop computers 20h2, 21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
  </li>
  <li>
   Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
  </li>
  <li>
   Willing to work off-hours and weekends when required for projects or emergency support.
  </li>
  <li>
   Experience installing, configuring, and supporting network printers and audio/visual equipment
  </li>
  <li>
   Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force
  </li>
  <li>
   is strongly preferred)
  </li>
  <li>
   Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  </li>
  <li>
   Strong team leadership, time management, and coaching and mentoring skills
  </li>
  <li>
   Excellent customer service and communication skills are a must.
  </li>
  <li>
   Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  </li>
  <li>
   Providing fault analysis to customers&rsquo; core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
  </li>
 </ul>
 <p>
 </p>
</div>


Help Desk Support Specialist

Explore 689+ Technical support technician in Atlanta this March. Find roles across top companies and apply now to boost your career.