pharmacy technician

automotive technician

end user computing technician ii Jobs in Washington

end user computing technician ii

mid level service desk technician Jobs in Washington

mid level service desk technician

mobile automotive technician Jobs in Washington

mobile automotive technician

technician 2

Sunbelt Rentals

<div>Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary<div>
Mechanic 
 
Are you seeking an entrepreneurial, empowering workplace that allows you to: 
<ul><li>Build skills by working on a variety of makes, models &amp; equipment</li><li>Develop new skills for a career track in service or operation management</li><li>Work with an incredible team of people in a safety-focused environment</li></ul> 
Sunbelt Rentals-the fastest growing rental business in North America-is seeking a Mechanic. 
 
This mechanic/technician role performs preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet varies by location but primarily include Aerial Work Platforms, general construction tools and equipment. Our specialty lines locations may have a fleet of large-scale power-generators, pumps, HVAC systems and oil/gas related equipment. 
 
Education or experience that prepares you for success: 
<ul><li>High school diploma or GED required, some trade school or equivalent training desired</li><li>3 to 5 years of mechanic experience with similar diesel equipment and/or heavy equipment or specialty lines equipment (large-scale generators, pumps, HVAC or Oil &amp; Gas equipment) strongly preferred</li></ul> 
Knowledge/Skills/Abilities you may rely on: 
<ul><li>May need to provide mechanic&rsquo;s tools of the trade.</li><li>Advanced knowledge of hydraulic systems &amp; troubleshooting skills</li><li>Advanced knowledge of electrical systems &amp; troubleshooting skills</li><li>Ability to be flexible with changing priorities in a fast-paced environment.</li><li>Bilingual (Spanish or Other) may be required based on location needs</li></ul>
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer &mdash; Minority/Female/Disabled/Veteran and any other protected class. 
 
Qualified Veterans Welcome &amp; Encouraged to Apply! 
 
The following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 711 713 2506 2584 4130 4133 4541 5899 6071 6072 7603 7607 7610 7618 13D 13M 13P 13R 13T 2T311A 2T311C 2T312A 2T312B 2T312C 2T331A 2T331C 2T332A 2T332B 2T332C 2T351 2T351A 2T351C 2T352A 2T352C 62B 63A 63D 63E 63H 63M 63N 63S 63T 63Y 88R 91A 91B 91E 91H 91L 91M 91P 91S ABE ABH AS CM EN GSM MM MM(NUC) MR SB 
 
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician</div>
Base Pay Range: $21.38 - 29.39<div>
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. 
 
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:<ul><li>
Health, Dental and Vision plans</li><li>
401(k) Match</li><li>
Volunteer time off</li><li>
Short-term and long-term disability</li><li>
Accident, Life and Travel insurance, as well as flexible spending</li><li>
Tuition Reimbursement Options</li><li>
Employee Assistance Program (EAP)</li><li>
Length of Service Awards</li></ul>
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt&rsquo;s policies (unless specified in a collective bargaining agreement):<ul><li>
12-25 vacation days depending on years of service</li><li>
5 sick days</li><li>
6 holidays</li><li>
2 half day holidays</li><li>
2 floating holidays</li><li>
1 inclusion day</li><li>
1 volunteer day</li></ul> 
Gear up for an exciting career! 
 
Sunbelt Rentals supports service members. Veterans encouraged to apply.</div></div>

Technician 2

Freedmen's Medicine

Job Summary Join our dynamic healthcare team as a Pharmacy Technician, where you will play a vital role in supporting patient care and ensuring the safe, accurate dispensing of medications. This energetic position offers the opportunity to work in diverse clinical settings, including LTC (Long-Term Care), hospital environments, and critical care units. Your expertise will help streamline pharmacy operations, assist healthcare professionals, and provide exceptional service to patients. If you thrive in fast-paced environments and are passionate about patient safety and medication management, this role is perfect for you!Responsibilities<ul><li>Prepare and dispense medications accurately under the supervision of a licensed pharmacist, including IV infusions and aseptic techniques.</li><li>Assist with medication intake, verification, and documentation to ensure proper medication administration.</li><li>Support patient service initiatives by providing clear information about medications and addressing patient inquiries with professionalism.</li><li>Maintain inventory levels, restock supplies, and ensure proper storage of pharmaceuticals in compliance with safety standards.</li><li>Collaborate with healthcare teams to facilitate medication orders, updates, and patient care plans in acute care and hospital settings.</li><li>Follow strict protocols for aseptic technique during compounding and medication preparation to prevent contamination.</li><li>Utilize medical terminology effectively to document prescriptions, procedures, and patient interactions accurately.</li></ul>Skills<ul><li>Proven experience as a pharmacy technician with a strong background in LTC pharmacy or hospital environments.</li><li>Critical care experience is highly valued, especially in acute care or ICU settings.</li><li>Excellent patient service skills with a focus on compassionate communication and patient care.</li><li>Knowledge of IV infusion procedures and aseptic techniques to ensure safe medication preparation.</li><li>Familiarity with medical terminology relevant to pharmacy operations and healthcare documentation.</li><li>Strong organizational skills for managing intake processes, inventory control, and medication administration records.</li><li>Ability to work efficiently in fast-paced environments while maintaining attention to detail and safety standards. Join us in making a meaningful difference through dedicated pharmacy support! We are committed to fostering a collaborative environment where your skills contribute directly to improved patient outcomes and healthcare excellence.</li></ul>Pay: $24.43 - $29.42 per hourWork Location: In person

Pharmacy Technician

United States Postal Service

This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are beinginvited to take the exam. Examining will continue until capacity has been reached.Job TitleAUTOMOTIVE TECHNICIANFacility LocationWASHINGTON DC VMF900 BRENTWOOD ROAD NEWASHINGTON, DC 20066CONTACT INFORMATION: Local Services Maryland District | Localservicesmarylanddistrict@usps.gov | HR Local ServicesPosition InformationTITLE: AUTOMOTIVE TECHNICIANFLSA Designation: Non-ExemptOccupation Code: 5823-0001Non-Scheduled Days: Sunday, MondayHours: 0600 - 1430DRIVING REQUIRED: Applicants must have a valid state driver&rsquo;s license, a safe driving record, and at least two years ofunsupervised experience driving passenger cars or larger. The driving must have taken place in the U.S. or its possessionsor territories or in U.S. military installations worldwide.Must be able to communicate in and understand the English language with or without a reasonable disability accommodationunder the Rehabilitation Act.Postal Service employment is conditional upon your meeting medical suitability, general eligibility and suitability, andbackground check requirements. Therefore, if you receive a job offer, note that it will be conditional upon you meeting theserequirements, even if you are allowed to begin working first.SALARY RANGE: Starting annual salary $63,658 paid bi-weeklyFINANCE NUMBER: 230381BENEFIT INFORMATION: This is a career position which offers excellent benefits. Newly hired employees are covered bythe Federal Employees Retirement System (FERS). Upon hire, employees are eligible to contribute into the Thrift SavingsPlan (TSP) which is similar to 401(k) plans. We also offer the option to enroll into the Postal Service Health Benefits (PSHB)program as well as the Federal Employees Group Life Insurance (FEGLI). Dental, Vision and Long-Term Care InsurancePrograms as well as Flexible Spending Program to cover eligible out-of-pocket health care and dependent care (day care)expenses are also available. We offer eleven paid federal holidays as well as accrued vacation and sick leave.Persons Eligible to ApplyAll U.S. Citizens, lawful permanent resident aliens, citizens of American Samoa or other territory owing permanent allegianceto the United States. Applicants entitled to veterans&rsquo; preference and/or covered by the Veterans Employment OpportunityAct may apply for any posted position. Applicants must apply online at www.usps.com/careers to be considered for thisemployment opportunity. You must have a valid email address to apply as communication regarding employmentopportunities, examinations (when applicable), and background checks will be sent by email. Please add the following emaildomain addresses to your contact list to allow all correspondence to be received - @usps.gov; @psionline.com;@geninfo.com; @uspis.gov. EXAM: If an exam is required and you are invited to take the test, instructions regarding theexam process will be sent to you via email. Please ensure you can receive email messages from our test vendor and followinstructions carefully so you can be considered for this employment opportunity. SCREENINGS: You may receive multiplerequests for background checks in regards to this employment opportunity. Respond to all requests quickly as we anticipatefilling our vacancies quickly and nonresponses may result in disqualification for this opportunity.Background CheckThe Inspection Service criminal background check is conducted using United States information resources only (e.g., FBIfingerprint check, state and county checks). A criminal background check involves a 5-year inquiry for any location wherethe individual has resided, worked or gone to school within the United States or its territories. As a result of this limitation,the criminal background checks of individuals who have not resided in the United States or its territories for the preceding5-years may not be considered complete. The Inspection Service may be able to process inquiries for U.S. Citizens only,but only if their time spent out of the country was spent as: a trailing spouse or dependent of someone working for the U.S.government (military or civilian), a missionary, a student attending school in a foreign country, a Peace Corps participant, oras an employee of a U.S.-based employer/company. If the Inspection Service is unable to perform a complete backgroundcheck because of residency outside the United States, such individuals will be ineligible for Postal employment.Functional PurposePerforms routine and complex repairs and maintenance on all types of motor vehicles used in the postal fleet; troubleshootsand diagnoses more complex vehicle malfunctions using a variety of computerized test equipment; may provide assistance tolower level employees.DUTIES AND RESPONSIBILITIES1. Diagnoses operating difficulties on a variety of vehicles and performs operational checks on engines; its major supportingsystems, parts, components, assemblies; including emissions systems, electrical, computer and electronic controlledcomponents.2. Performs various computerized and electronic diagnostic tests using specialized equipment; interprets trouble codes andother information from electronic scanners and test analyzers; uses reference materials such as service manuals and wiringschematics to determine operational difficulties, drivability problems and evaluates performance efficiency.3. Conducts visual and auditory vehicle inspections, road calls and road tests before and after maintenance and repairs;annotates vehicle problems on work orders.4. Provides technical guidance and instructions to mechanics and technicians on more difficult repairs and in the use ofspecialized computer-aided diagnostic equipment.5. Performs maintenance and repairs resulting from normal preventive maintenance inspections.6. Prepares and updates vehicle records, maintains vehicle records; annotates labor time, parts and/or equipment and otherpertinent data on work orders.7. Performs engine tune-ups; removes, replaces, adjusts, cleans parts, components, assemblies and accessories; uses avariety of specialized test equipment to adjust systems and components to prescribed operating tolerances.8. Troubleshoots malfunctioning vehicles resulting from road calls and identifies improperly functioning part(s) and repairs orreplaces.9. Repairs and replaces major components including transmissions, differentials, brake systems, power assist units, steeringand suspension assemblies.10. Performs other job related duties and responsibilities in support of primary duties.11. Follows all established safety practices and procedures; complies with all postal, local, state and federal environmentalregulations and policies.SUPERVISIONManager, Vehicle Maintenance; Supervisor, Vehicle Maintenance; or other designated supervisor.The United States Postal Service has the following excellent and challenging employment opportunity for highly motivatedand innovative individuals. Successful candidates must demonstrate through a combination of education, training, andexperience the following requirements:Requirements1. BARGAINING UNIT QUALIFICATION STANDARD 5823c (5823-0001)AUTOMOTIVE TECHNICIANDOCUMENT DATE: June 11, 2022FUNCTION:Performs routine and complex repairs and maintenance on all types of motor vehicles used in the postal fleet; troubleshootsand diagnoses more complex vehicle malfunctions using a variety of computerized test equipment; may provide assistance tolower level employees.DESCRIPTION OF WORK:See the Standard Position Descriptions for the Occupation Codes given above.REQUIREMENTS:This section is composed of the Knowledge, Skills, and Abilities which are required to satisfactorily perform the tasks of theposition. Knowledge of electrical/ignition systems refers to the terminology characteristics, and operation of such componentsas alternators, batteries, voltage regulators, starter motors, ignition and lighting systems, indicating devices, electroniccomputer enhanced components, sensors, and starting aids.Knowledge of automotive fuel systems refers to the terminology, characteristics, and operation of fuel delivery systems, andrelated assemblies, such as fuel pumps, turbochargers, superchargers, inter- coolers, fuel injectors, and the interface of thefuel system with electronic controls.Knowledge of automotive emission control systems refers to the terminology characteristics, and operation of emissioncontrol systems as they relate to overall engine operation and performance specifications and conformance to environmentalquality regulations.Knowledge of engine systems refers to the terminology, characteristics, and operation of engine valves, piston assemblies,engine bearings, cylinders, cylinder heads, cylinder blocks, crankshaft assemblies, compression ignition, and cooling system.Knowledge of automotive power train systems refers to the terminology, characteristics, and operation of such componentsas clutches, universal joints, manual and computer enhanced automatic transmission systems, differentials, and drive axles.Knowledge of automotive suspension systems refers to the terminology, characteristics, and operation of standard andcomputerized/air- controlled suspension, and standard and power assisted steering, as well as wheel alignment systems andsteering geometry.Knowledge of automotive braking systems refers to the terminology, characteristics, and operation of air and hydraulicallyactuated braking components such as cylinders, valves, linkage, calipers, sensors and control modules and anti-lock brakesystems.Ability to use technical reference materials and technical manuals refers to reading, comprehending, and interpretingtechnical information, such as illustrated parts breakdown, checklists, flow charts, electronic media, and schematics.Ability to troubleshoot and diagnose malfunctions in automotive components or systems refers to a proficiency in observing,testing, analyzing, and isolating sources of trouble in automotive systems or their components, such as electrical/electronicsystems, engine, power train, fuel delivery, and suspension and braking systems through the use of appropriate automotivetest equipment.Ability to use automotive test equipment refers to the knowledge of, and proficiency with, various types of electrical/electronicdiagnostic test equipment, such as voltage/amperage testers (VAT), multimeters (VOM), test lights, scanners, gas analyzers,etc.Ability to use mechanical test equipment and hand tools refers to the knowledge of, and proficiency with, various types ofmechanical diagnostic test equipment and hand tools, such as micrometers, calipers, pressure gauges, etc.Ability to make minor repairs to automotive components or systems refers to a proficiency in replacing parts or makingadjustments to automotive systems or their components, such as electrical/ignition, emissions, fuel delivery, engine,suspensions, power train, braking systems, intake, exhaust, and starting aids.Ability to make major repairs to automotive components or systems refers to a proficiency in overhauling or rebuildingautomotive systems or their components, such as power train, engine, fuel delivery, suspension, and braking systems.EXAMINATION REQUIREMENTS:Applicants must successfully complete Postal Service Test 943 and Test 944, to demonstrate their knowledge and ability totroubleshoot, diagnose, and make minor and major repairs to automotive systems.Effective June 11, 2022, Exam 941 Automotive Bench Test is suspended until further notice.PHYSICAL REQUIREMENTS:Applicants must be physically able to efficiently perform the duties of the position.TRAINING REQUIREMENTS:Applicants who qualify under this standard may be required to satisfactorily complete a prescribed training course(s) prior toreassignment or promotion.ADDITIONAL PROVISIONS:At the time of appointment, applicants must have a valid driver's license from the state in which they live. Applicants mustalso demonstrate and maintain a safe driving record. Applicants selected under this qualification standard must successfullycomplete the required Vehicle Familiarization and Safe Operation training, including demonstration of the ability to safelydrive a vehicle of the type used on the job.Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirementto be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.IMPORTANT INFORMATION:Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans'preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is anequal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/orselection process, please make your request to the examiner, selecting official or local manager of Human Resources. Thisrequest can also be made by someone on your behalf. Explain the nature of your limitations and the accommodationneeded. The decision on granting reasonable accommodation will be on a case-by-case basis.The Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act) prohibits the Postal Service from inquiring into thecriminal history of applicants before a conditional offer of employment has been made and sets out penalties for individualemployees who violate the law. An applicant who feels their rights under this federal law have been violated has 30 daysfrom the date of the alleged violation to file a complaint with the Postal Service at FairChanceActSupport@usps.gov. Furtherinformation can be found at www.usps.com.SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.Job Type: Full-timePay: From $65,686.00 per yearBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Health insurance</li><li>On-the-job training</li></ul>Work Location: In person

Automotive Technician

DataAnnotation

<div>
 We are looking for a Pharmacy Technician to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
 
 
 In this role, you will need to be an expert in healthcare. We are interested in a wide range of expertise, so relevant backgrounds include Revenue Cycle Management &amp; Patient Finance, Pharmacy Operations (Pharm Tech), Laboratory Services and Operations (Lab Tech), and Clinical Support &amp; Ambulatory Operations.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Full-time or part-time remote position
 </li>
 <li>
 Choose which projects you want to work on
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Projects are paid hourly starting at $25-$30+/hr, with bonuses on high-quality and high-volume work
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide AI chatbots with diverse and complex healthcare-related problems
 </li>
 <li>
 Evaluate AI outputs for logic, accuracy, and performance
 </li>
 <li>
 Ensure the medical accuracy and overall quality of model responses
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English (native or bilingual level)
 </li>
 <li>
 A current or in-progress medical or healthcare-related degree
 
 
 </li>
 </ul>
 Notes: Payment is made via PayPal. We will never ask you for any money. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role. This is an independent contractor position.
 
 
 #generalist
</div>

U.S. Government Publishing Office

Library Technician

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Program Support Technician for a Full-Time position.
Job Summary:
The Program Support Technician must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Program Support Technician will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under supervision.
 Administrative Essential Functions:
Provide users with a central place to drop off and pick up equipment and pick up Service Request forms.
Document and administer all users visiting the Walk-In Center through a visitor log.
Maintain an inventory of forms, and ensure all forms are properly completed, catalogued, and scanned/entered into Remedy as appropriate.
Create and update Remedy tickets as part of the Enterprise Service Desk walk-in operations.
Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic troubleshooting, email system usage, and other non-hands on activities.
Resets account passwords, security tokens, PINs, and other administrative account management support activities as needed.
All work will be contained and documented in the agency&rsquo;s Remedy ticketing system.
Support-Shared Equipment Handling: Document the sign-in and sign-out of shared equipment, operate and administer an equipment checkout system for short-term assignments of laptops and other portable IT equipment, ensure all portable IT equipment is current and ready for immediate deployment at all times, track status and whereabouts of all checked-out equipment and ensure checked-out equipment is returned on time.
Equipment Disposal: Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment, Work with the site personnel to have the equipment shipped to the Government-directed location or have its ownership transferred to the site, Notify the Configuration Management Team to update CMDB.
Create and update daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager, to send to the federal government as part of project documentation and deliverables management.
Proficiencies: BMC Remedy ticketing system. MS Office suite, specifically MS Word and MS Excel. Superb oral, written, and communication skills essential.
Service Desk Essential Functions:
Manage incidents, Problems, and Service Requests. Use government-standard implementation of Remedy 7.6 (or higher) for handling tickets.
Ticket Creation and Handling: Receive calls made to a single phone number (provided by the government), via email, via fax or contacting on-site support personnel. Future possibilities include the use of a self-service portal, live chat and texting.
Accept all methods of contact and respond in a manner that meets the applicable SLA.
In addition to creating tickets in response to User requests, support tickets created in response to automated alerts and outage/Incident information received from external and internal organizations, such as server support groups, external WAN providers, application support groups, and other government-authorized organizations.
Associate all Incident Tickets associated with a Problem Ticket via the parent-child relationship in the lTSM.
Support-Incident Management: Provide impact- and priority- based Incident categorization in order to track progress of all incidents and restore degraded or disrupted services as quickly as possible:
Escalate tickets based on expertise and appropriate group membership
Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours
Monitor voicemails and emails left for the SD
Log Incidents and Service Requests into the ITSM.
Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from first report to remediation
Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible.
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved
Escalate tickets as required by the applicable Service Level Agreements (SLAs)
Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contacts and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored
Follow-up on resolved Incidents to check quality, get customer concurrence of incident closure, and to report customer satisfaction
Work with Operational and other teams to ensure final summary and review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages, and submitted in writing to government management
Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future Incidents
Proactively monitor Automated Call Distribution (ACD) calls, Incidents and Service Request workflows, processes and queues to immediately identify and address performance issues that will impact the delivery of services to Users
Ensure non-IT requests are properly routed to appropriate support organizations.
Initial Telephone Call Handling: Provide live telephone support during Normal Working Hours. Accept Users' requests for service, record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate the ticket to the appropriate personnel:
Provide live telephone coverage during NWH of service via the call distribution system
Answer calls in the order they are received in accordance with applicable SLAs
Greet the customer
Verify or update User's contact information
Identify the nature of the Incident and correctly classify it
Record any additional information into the ticketing system
Assign ticket priority based on severity level matrix
Provide the User with a ticket number.
Initial Email Handling: Check for requests coming through email on a regular basis and create tickets based on these requests as required by the appropriate SLAs:
Continuously monitor the SD email queue for new requests
Create tickets in a manner that meets and/or exceeds applicable SLA
Verify information with the end User, as required
Provide User with a ticket number.
Initial Fax Handling: Check for requests coming through fax on a regular basis and either (1) scan and attach the document to an already created ticket or (2) create a ticket based on the faxed request as required by the appropriate SLAs:
Continuously monitor the SD fax machine for new Service Requests
Create tickets in a manner that meets and/or exceeds applicable SLA
Verify information with the User, as required
Provide User with a ticket number.
Critical Events Handling:
Establish means to accept these events and to track them via ITSM tickets
Manage the resolution process in a manner that meets and/or exceeds applicable SLA
Make information about these critical events available to all SD agents for real-time reference
Keep information in the Known Errors database current
Ticket Updates: Update or ensure that all tickets are updated in a manner that meets the applicable SLAs:
Update tickets by adding work log information as required by the applicable SLAs
Monitor the status of all open tickets and escalate as required
Coordinate resolution with other internal and external teams, as appropriate
Check the assigned tickets queue on a regular basis throughout the NWH
Provide advice and guidance to the Users regarding restoration of interrupted service
Verify ticket resolution with the User
Provide advice and guidance to Users regarding restoration of interrupted service
Ticket Closure: No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change status of the ticket to &quot;Resolved&quot;. Follow up periodically to verify the service meets client expectations; close when completed.
Incident Handling and Management: Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain the status of all open tickets in a manner that meets the SLAs and OLAs.
Problem Handling and Management: Continuously review Incident data as well as other sources of information to identify trends that may lead to the discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets.
Request Fulfillment (Service Request) Management: Receive requests from a variety of sources including User or technician telephone calls and voicemail, User or technician e-mails, and User or technician walk-ins:
Log and track requests for IT components and services
Log Service Requests into the ITSM and track their resolution.
Monitor processes that coordinate the delivery of IT assets directly to customers and office equipment custodians.
Ticket Ownership: Assume responsibility for Incident, Problem, and Service Request resolution regardless of the party actually performing the work, i.e., if the work is performed by an external organization, track the resolution and escalations, as required by the SLAs.
User Notification: Notify Users about planned maintenance windows and outages via e-mails.
Remote Desktop Management: Provide configuration and troubleshooting assistance using supplied remote desktop management tools such as GoToAssist.
Application Support: Assist users Users with configuration, troubleshooting, and answering &quot;how-to&quot; questions related to usage of standard and other approved applications.
Assistive Technology User Support: Assist Users with using assistive technology tools, such as Windows' Ease of Use and Jaws.
On-Line Collaboration Tool Support: Support use and management of provided Online collaboration solutions such as WebEx by assuming responsibility for scheduling meetings, managing usage, and providing User support. Provide limited how-to and scheduling assistance.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

Program Support Technician

Growve

<div>Company Overview:
Growve is a leading health and wellness company specializing in acquiring, operating, and growing world-class brands within the active nutrition, dietary supplement, and beauty verticals. Our portfolio includes 15 brands and thousands of unique products.
Position Title: Research &amp; Development Technician
Position Overview:
We are seeking a detail-oriented R&amp;D Technician to join our Sunwarrior team. This role will utilize their personal experience in product formulation, food safety, good manufacturing, and sanitation practices to provide tactical support to all departments, ensuring Sunwarrior products are formulated with the utmost quality.
Objectives &amp; Responsibilities:
<ul><li>Prepare commercialized product scale up samples to be used as production control retains.
</li><li>Manage multiple requests to prepare product samples for new and continuing projects.
</li><li>Manage raw material inventory for the lab.
</li><li>Pulling of raw materials for lab work.
</li><li>Execute Sensory tests as needed.
</li><li>Execute organoleptic tests off the line when needed.
</li><li>Assist with flavoring projects and finished samples preparations when needed.
</li><li>Fill test, scoop test, and packaging specs for finished goods.
</li></ul>Skills &amp; Qualifications:
<ul><li>Excellent organizational skills and attention to detail
</li><li>Ability to read, understand, and interpret regulatory information.
</li><li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Thorough understanding of unit conversions, nutritional analysis calculations.
</li><li>Ability to make educated judgments on correctness, accuracy, and appropriateness of information. Must be able to organize, prioritize, and make decisions with minimal supervision. Must be able to switch task direction and focus when prompted.
</li><li>Excellent time management skills with a proven ability to meet deadlines
</li><li>Ability to prioritize tasks and to delegate them when appropriate
</li><li>Ability to function well in a high-paced and at times stressful environment
</li><li>Proficient with Microsoft Office Suite including excel
</li><li>Familiarity or general aptitude for Formulary Databases, CRM, and ERP systems is preferred. Including Genesis
</li><li>Ability to taste and work with foods and food ingredients that may contain allergens including caffeine.
</li><li>Experience in flavoring proteins and pre workout formulas
</li></ul>Education and Experience:
<ul><li>Associate&rsquo;s degree in: Food Science, Food Technology, Chemistry, Biology, Nutrition or a related scientific field or
</li><li>2&ndash;3 years of relevant industry experience in food, supplement, or CPG lab environments in lieu of a degree.
</li></ul>Additional Information &amp; Benefits:
<ul><li>Full Time with Competitive Pay
</li><li>Health Benefits Package
</li><li>DTO
</li><li>401K
</li><li>Casual company environment, with a work hard/play hard culture
</li><li>Corporate offices located in Saint Petersburg, FL and Salt Lake City, UT.
</li></ul>Notice to Recruiters &mdash; We do not work with outside recruiting agencies. Please do not solicit. This description is not intended to be an exhaustive list of responsibilities and qualifications.
The position, duties, and qualifications are subject to change at any time.</div>

Research and Development Technician

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