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The Home Depot

Position Purpose: The User Experience Director will lead a team of UX designers, researchers, and principal-level practitioners responsible for shaping experiences across key business domains at The Home Depot. This leader will leverage their background in user-centered design, research, strategy, and organizational leadership to define and drive experience vision, influence product direction, and deliver measurable business outcomes. This role leads a large UX organization of approximately 20&ndash;30 designers and researchers through a team of leaders, including at least four direct reports. The ideal candidate has experience leading other leaders, building high-performing teams, developing talent, and creating an environment where design excellence, customer focus, and operational effectiveness thrive. The Director will partner closely with Product Management, Engineering, Operations, Insights, and business stakeholders to identify opportunities, align priorities, and guide teams in solving complex problems through research-informed and data-driven decision making. They will help define long-term experience strategies while ensuring teams are delivering meaningful outcomes for customers, associates, and the business. Success in this role requires the ability to navigate ambiguity, influence senior leaders, and connect experience strategy to business objectives. The ideal candidate brings experience working in retail, B2B, and/or enterprise environments and has a track record of leading teams responsible for complex systems, workflows, and digital products at scale. This leader is a strong communicator and storyteller who can translate customer needs, business priorities, and technical constraints into a shared vision that drives alignment and action across the organization. Key Responsibilities: 50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.) 30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets 20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders Direct Manager/Direct Reports: This Position typically reports to Sr. Director User Experience This Position typically has 4-5 Direct Reports Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization Proficient in defining, communicating, and driving end-to-end customer journey improvements Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively. Proficient in shaping, aligning, and guiding the execution of strategic directions Proficient in managing and developing direct reports who lead others Experience leading user experience teams in a fast-paced agile environment Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 10 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Decision Quality Persuades Optimizes Work Processes Customer Focus Financial Acumen Organizational Savvy Excellent decision-making and problem-solving skills Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions Proven analytical ability with demonstrated financial business planning skills Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution Demonstrated ability to develop innovative solutions Ability to assess, prioritize, and negotiate across the business, technical, and system constraints Ability to quickly immerse into corporate culture and align with the priorities and needs

User Experience Director

Position Purpose: The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising. Key Responsibilities: 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends 25% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories. 25% Optimize customer experience merchandising, taxonomy, purchase path (search and navigation), data content, SEO and post transaction results. 40% Manage and mentor a top-performing team. 5% Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope Direct Manager/Direct Reports: This position typically reports to Sr. Manager, Category Experience This position has 1 direct report Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis Preferred Qualifications: Strong numeric and advanced analytics aptitude Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite Demonstrated ability to hire, develop and lead high performing teams Proven ability in driving an online business performance The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results High comfort level with working in an ambiguous, fast paced environment Minimum of 2 years online experience Ability to solve complex problems Strong interpersonal, motivational, and communication skills (speaking, writing, presenting) Ability to operate simultaneously and effectively in both tactical and strategic modes Ability to think both strategically and tactically with good attention to detail Demonstrated ability to manage multiple projects - prioritization, planning and task delegation Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 4 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Decision Quality Collaborates Drives Engagement Ensures Accountability Plans and Aligns Communicates Effectively Customer Focus Develops Talent Drives Results Manages Conflict

Manager Category Experience

Position Purpose: The Sr. Product Manager, Customer Experience is responsible for assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Sr. Product Managers work closely with teams of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. Importantly, the Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr. Product Manager is often responsible for products that are higher-profile and/or that are larger in scope. Key Responsibilities: 50% Strategy &amp; Planning: Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings Manages and grooms the product backlog; makes future decisions based on the value that will be delivered Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction 20% Delivery &amp; Execution: Formulates, tests and refines assumptions and hypotheses through user research and testing Documents, reviews and ensures that all quality and change control standards are met Creates, prioritizes and accepts user stories; incorporate them into release planning Makes product decisions that drive value on a daily basis Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements Participates in standups, iteration planning sessions, product demo, and retrospectives Condenses complex technical concepts into non-technical language for stakeholders 30% People: Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience Guides more junior team members in strategy, alignment, analysis and execution tasks Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) Participates in talent acquisition, development and retention activities in support of team Direct Manager/Direct Reports: Typically reports to the Product Management Manager or Sr. Manager. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 3-6 years of relevant work experience Experience working as a Product Manager in a modern software development based enterprise environment Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Proficiency in working as part of a collaborative, cross-functional, modern software design and development team Proficiency in creating, prioritizing and accepting user stories Proficiency in conducting user research and testing to understand needs Proficiency in identifying goals, metrics and analytics to measure product value Proficiency in conducting competitive research and analysis Experience guiding more junior team members through Product Management fundamentals in a professional setting Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution

Sr. Product Manager, Customer Experience

Position Purpose: The Sr. Product Manager is responsible for assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Sr. Product Managers work closely with teams of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. Importantly, the Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr. Product Manager is often responsible for products that are higher-profile and/or that are larger in scope. Key Responsibilities: 50% Strategy &amp; Planning: Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings Manages and grooms the product backlog; makes future decisions based on the value that will be delivered Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction 20% Delivery &amp; Execution: Formulates, tests and refines assumptions and hypotheses through user research and testing Documents, reviews and ensures that all quality and change control standards are met Creates, prioritizes and accepts user stories; incorporate them into release planning Makes product decisions that drive value on a daily basis Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements Participates in standups, iteration planning sessions, product demo, and retrospectives Condenses complex technical concepts into non-technical language for stakeholders 30% People: Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience Guides more junior team members in strategy, alignment, analysis and execution tasks Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) Participates in talent acquisition, development and retention activities in support of team Direct Manager/Direct Reports: Typically reports to the Product Management Manager or Sr. Manager. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 3-6 years of relevant work experience Experience working as a Product Manager in a modern software development based enterprise environment Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Proficiency in working as part of a collaborative, cross-functional, modern software design and development team Proficiency in creating, prioritizing and accepting user stories Proficiency in conducting user research and testing to understand needs Proficiency in identifying goals, metrics and analytics to measure product value Proficiency in conducting competitive research and analysis Experience guiding more junior team members through Product Management fundamentals in a professional setting Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution

Senior Product Manager - Home Services

Position Purpose: The Sr. Product Manager - Merchandising Solutions Pricing is responsible for assessing internal pricing application needs for Merchants and Pricing Managers and working cross-functionally with other product and data science teams to find the fastest way to achieve value around those needs. The role focuses on delivering business value by surfacing strategic pricing decision, improving workflow efficiencies, and driving sales and margin benefits. Within Merchandising Solutions, Sr. Product Managers work closely with teams of developers, designers, and business partners. They support the entire lifecycle of product development including collaboration with business partners and readouts across all levels of the organization. Importantly, the Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth, change management, roadmap planning) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their balanced team). The Sr. Product Manager is often responsible for products that are higher-profile and/or that are larger in scope. Key Responsibilities: 50% Strategy &amp; Planning: Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings Manages and grooms the product backlog; makes future decisions based on the value that will be delivered Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction 20% Delivery &amp; Execution: Formulates, tests and refines assumptions and hypotheses through user research and testing Documents, reviews and ensures that all quality and change control standards are met Creates, prioritizes and accepts user stories; incorporate them into release planning Makes product decisions that drive value on a daily basis Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements Participates in standups, iteration planning sessions, product demo, and retrospectives Condenses complex technical concepts into non-technical language for stakeholders 30% People: Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience Guides more junior team members in strategy, alignment, analysis and execution tasks Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) Participates in talent acquisition, development and retention activities in support of team Direct Manager/Direct Reports: Typically reports to the Product Management Manager or Sr. Manager. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 3-6 years of relevant work experience Experience working as a Product Manager in a modern software development based enterprise environment Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Proficiency in working as part of a collaborative, cross-functional, modern software design and development team Proficiency using AI tools to accelerate discovery, prototyping, and technical decision-making Proficiency in creating, prioritizing and accepting user stories Proficiency in conducting user research and testing to understand needs Proficiency in identifying goals, metrics and analytics to measure product value Familiarity with how AI-assisted development is reshaping software delivery practices and can be embedded in customer facing tools Experience guiding more junior team members through Product Management fundamentals in a professional setting Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution

Sr. Product Manager - Merchandising Solutions Pricing

Position Purpose: This role leads product management for end-to-end supply chain systems supporting The Home Depot&rsquo;s appliances initiatives, with a specific focus on scaling stocked appliances in the DFC network to enable faster delivery, including next-day delivery capabilities. The position is accountable for managing product managers, following the 5D product management process (define, discover, design, develop, deliver), and driving cross-functional testing, pilot, and rollout activities across a large network of business, product, engineering, and operational partners for appliance capabilities that span DFCs, MDOs, and 3PL locations. Key areas of ownership include: DFC appliance stocking expansion supporting additional buildings, assortment growth, and operational readiness for stocked appliance flow through MDOs and DFCs. Enablement of reverse fulfillment instructions (RFI) and related returns capabilities for stocked appliances, including issue follow-up and expansion. Disposition of returned product design and process enablement within the DFC, ensuring future-state returns flows are practical, scalable, and aligned with non-stock and stocked appliance scenarios. Crated returns and reverse logistics capabilities needed to return good inventory to stock and route appropriate returns back to vendors. Reverse unbundling, including product leadership for capabilities that enable Home Depot to own reverse transportation back to vendors, improve return speed, reduce customer reschedules, and free capacity in MDOs and 3PL MDOs. Success in this role requires a leader who can break complex appliance initiatives into clear MVPs and iterations, delegate effectively across a team of product managers, maintain strong executive communication, and navigate escalations and reprioritization while keeping high-visibility initiatives on track. Key Responsibilities: 30% Strategy &amp; Planning: Looks across product teams and feature sets with a focus on alignment and dependencies Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models Determines value to the business of anticipated product updates Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings 40% Delivery &amp; Execution: Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities Documents, reviews and ensures that all quality and change control standards are met Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs Provides regular updates to leadership regarding progress of products within portfolio 30% People: Provides leadership, mentoring and coaching to Product Managers Attracts, retains and develops top talent to build a world class Product Management Team Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments Acts as a proponent of modern software development practices Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience Guides more junior team members in strategy, alignment, analysis and execution tasks Participates in and contributes to learning activities around modern software design and development core practices (communities of practice) Direct Manager/Direct Reports: Typically reports to the Product Management Sr. Manager, Technology Director or Sr. Director. Travel Requirements: Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: 5-7 years of relevant work experience Proficiency in working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products Proficiency in modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis Proficiency in communicating with and influencing functional and technical team members at all levels in the organization Proficiency in working as part of a collaborative, cross-functional, modern software design and development team Proficiency in creating, prioritizing and accepting epics and user stories Proficiency in conducting user research and testing to understand needs Proficiency in identifying goals, metrics and analytics to measure product value Experience conducting competitive research and analysis Experience guiding more junior team members through Product Management fundamentals in a professional setting Experience balancing workloads across teams Proficiency in active listening communicating at all levels (Executive Leadership Team, store associates, etc.) while gracefully managing expectations of multiple stakeholders Experience managing and growing team members in a professional setting Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 5 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Develops Talent: Developing people to meet both their career goals and the organization's goals Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Product Management Manager

Position Purpose: The Analyst, Online Merchandising Solutions will drive the process improvement and supplier engagement associated with the rapid assortment expansion of hd.com and subsequent required item troubleshooting. The analyst will be responsible for keeping team projects on-task and within expectations of project timelines, working with Online Merchandising Solutions Manager(s) &amp; leadership to prioritize projects and own deliverables of the team. The role will require the development of the day-to-day relationships with internal and external partners (i.e., Direct Fulfillment Merchants, HD.com business partners, suppliers, etc. to support data initiatives online). There will be work to monitor transformation of data and work with appropriate technology teams to resolve issues relating to incorrect mapping, business rules, and data deviations. This role is the primary point of contact responsible for a simple and seamless supplier experience in working with Home Depot.com, respective to all aspects of the supplier onboarding. This role manages supplier onboarding execution, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to all Home Depot Suppliers as well as internal partners and will be held accountable to exceptional customer service ratings. Key Responsibilities: 10% Attend merchant meetings and identify and facilitate OMS requests 40% Responsible for assortment growth projects, status reporting, item troubleshooting, &amp; attribute maintenance. Serve as SME for product category online. Learn/report on best practices, industry standards, &amp; legal requirements associated w/ assigned category. 30% Measure ongoing effectiveness of programs against metric targets. Develop/execute ongoing enhancements and/or business process optimization strategy based on measured performance and customer feedback. 20% Troubleshoot and problem-solve for ongoing operational needs as they arise (i.e., store SKU alignment, online product availability, and others). Ability to author clear, concise end user/training materials for processes. Direct Manager/Direct Reports: This position reports to the Manager, Online Merch Solutions This position has 0 direct reports. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. No travel required Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Proven track record of excellent customer service Experience in vendor/supplier management Outstanding written and verbal communication skills Ability to handle and prioritize multiple tasks Effective interpersonal and problem solving skills Data analysis Strong organizational, analytical and customer service skills Solid decision making and problem solving skills Proficiency in Microsoft Excel, PowerPoint and Access Ability to be deadline oriented with long and short-term projects Understanding of merchandising assortment and associated product classifications Strong knowledge of internal Home Depot store product system(s) including base tables Strong decision making and problem solving skills Proficiency in Microsoft Excel and Access Strong organization, analytical, and customer skills Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 1 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: None

Analyst, Online Merch Solutions

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