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customer service / virtual assistant Jobs in Islamabad

customer service / virtual assistant

virtual assistant

Vize Bpo

Virtual Assistant &ndash; Job DescriptionAs a Virtual Assistant, We provide comprehensive administrative and client support to ensure seamless business operations. VA's job involves managing communications, handling documentation, and efficiently working across multiple CRM platforms to streamline processes and support both clients and internal teams.Key Responsibilities<ul><li>Prepare, complete, and organize documents; send them to clients for signatures and follow-up.</li><li>Manage client communications through email, text, and video calls, ensuring prompt and professional responses.</li><li>Handle email inboxes, including sorting, responding, and prioritizing messages.</li><li>Operate and maintain multiple CRMs (Astalty, Splose, HPA Plus, Nookal) to support business functions:</li><li>Generate invoices and process client charges.</li><li>Add new clients and maintain client records/files.</li><li>Input shifts, appointments, and scheduling updates.</li><li>Manage client fundings and billing details.</li><li>Coordinate and communicate with team members to complete tasks assigned by clients.</li><li>Schedule, manage, and update appointments within CRMs to ensure smooth client interactions.</li></ul>Skills &amp; Competencies<ul><li>Strong organizational and multitasking abilities.</li><li>Excellent written and verbal communication skills.</li><li>Proficient in CRM systems (Astalty, Splose, HPA Plus, Nookal).</li><li>Detail-oriented with a focus on accuracy in documents, invoices, and scheduling.</li><li>Collaborative and proactive in supporting clients and internal teams.</li><li>Share your resume and portfolio at: azfar@1080graphics.com</li></ul>Job Type: Full-timePay: Rs42,000.00 - Rs55,000.00 per monthWork Location: In person

Virtual Assistant

VirtueStaff

<div>
 VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!
 
 
 
 Responsibilities
 
 
 
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 Deliver outstanding customer service by responding to inquiries via phone, email, and chat
 </li>
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 Assist customers with their account-related questions, issues, and order processing
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 Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
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 Document and track customer interactions and escalate unresolved issues as necessary
 </li>
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 Collaborate with team members to refine customer service processes and enhance overall client experience
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 Help with social media management and content updates when required
 </li>
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 Provide feedback on customer service strategies and suggest improvements
 
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Proven experience in customer service, virtual assistance, or a similar role
 </li>
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 Excellent communication skills, both written and verbal
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 Strong problem-solving skills and a customer-first attitude
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 Ability to multitask and manage time efficiently in a remote setting
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 Familiarity with CRM systems and various digital communication tools
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 Highly organized and detail-oriented
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 Ability to work independently as well as part of a team
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 Experience with social media platforms and digital marketing is a plus
 
 
 
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 Benefits
 
 
 
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 Work From Home
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 Performance Bonus
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 </ul>
</div>

Customer Service / Virtual Assistant

ConnectX

Location: I-9/3 Islamabad (onsite)Work Hours: 6pm-3amFreshers with Ecommerce Certifications can also apply.We are seeking an E-Commerce Expert to manage and optimize our Amazon Stores.Key Responsibilities:Amazon Store Management:<ul><li>Create, optimize, and manage product listings (titles, descriptions, bullet points, images, A+ content) to maximize visibility and conversions.</li><li>Handle Amazon PPC campaigns, analyzing ad performance and adjusting bids for optimal ROI.</li><li>Conduct keyword research and implement SEO strategies to improve organic rankings.</li><li>Monitor and maintain inventory levels, ensuring stock availability and preventing overstocking or stockouts.</li><li>Manage customer inquiries, reviews, and feedback to enhance seller ratings and brand reputation.</li><li>Stay updated on Amazon&rsquo;s policies, algorithm changes, and best practices.</li><li>Conduct daily market research to identify trending, high-demand, and profitable products on platforms.</li><li>Analyze product performance using tools like Google Trends, Jungle Scout, Helium 10, and other research software.</li></ul>What We Offer:Competitive salary. Growth opportunities in a fast-paced e-commerce environment. Collaborative and supportive team culture.Apply Now: hiring@connectx.bizJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Amazon Virtual Assistant

Provox Global Solutions

We are looking for a Virtual Assistant to join our property management team. The ideal candidate will be responsible for providing real-time assistance to tenants, property owners, and other stakeholders through live chat, email, and inbound calls. You will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about properties, leases, maintenance, and other services.Key ResponsibilitiesLive Chat Support:<ul><li>Provide real-time assistance to tenants, property owners, and other stakeholders via live chat on the website or other platforms.</li><li>Respond to inquiries about property listings, lease agreements, rent payments, maintenance requests, and other property-related issues.</li></ul>Email Support:<ul><li>Respond to emails from tenants, property owners, and other stakeholders in a timely and professional manner.</li><li>Address concerns, provide property-related information, and resolve issues effectively.</li></ul>Inbound Call Support:<ul><li>Answer inbound calls from tenants, property owners, and other stakeholders.</li><li>Provide assistance with inquiries related to properties, leases, payments, maintenance, and other services.</li><li>Escalate complex issues to the appropriate team and follow up to ensure resolution.</li></ul>Property and Lease Knowledge:<ul><li>Stay updated on property listings, lease agreements, and company&rsquo;s policies to provide accurate information to customers.</li><li>Assist tenants and property owners with property-related inquiries, such as availability, pricing, and amenities.</li></ul>Performance Metrics:<ul><li>Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.</li></ul>Team Collaboration:<ul><li>Work closely with property managers, maintenance teams, and other support staff to resolve customer issues efficiently.</li><li>Provide feedback to improve customer support tools and processes.</li></ul>Education and Experience<ul><li>Bachelor&rsquo;s degree or equivalent</li><li>1&ndash;3 years of experience in customer support, chat support, or a similar role</li><li>Experience in property management or real estate is a plus but not mandatory</li><li>Familiarity with live chat and email support tools is advantageous</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is an on-site position with shift hours from 9 PM to 6 AM Pakistan Time. Are you comfortable with this shift schedule?</li></ul>Experience:<ul><li>Property Management: 1 year (Required)</li><li>Leases: 1 year (Required)</li><li>Appfolio: 1 year (Required)</li></ul>Work Location: In person

Real Estate (US) - Virtual Assistant

aassio group

<div>
 
 We are looking for a detail-oriented and proactive Amazon Operations Assistant to support the day-to-day management of our Amazon Seller Central account. This role focuses on operational execution, product listing optimization, inventory management, and data-driven growth initiatives. If you have hands-on experience with Amazon FBA or FBM, strong organizational skills, and a passion for e-commerce operations, we&rsquo;d love to hear from you.
 
 
 Tasks
 
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 Manage a portfolio of products within Amazon Seller Central.
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 Optimize product listings (titles, bullet points, descriptions, A+ content, backend keywords, and images) to boost search visibility and conversion.
 </li>
 
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 Monitor inventory levels, coordinate with supply chain or fulfillment partners to ensure stock availability and prevent stockouts or overstock.
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 Track and analyze performance metrics such as BSR, CTR, CVR, and session data to identify growth opportunities.
 </li>
 
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 Implement and monitor pricing strategies, promotions, and coupons based on competitor analysis.
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 Assist with handling customer messages, reviews, and returns in line with Amazon&rsquo;s guidelines.
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 Ensure full compliance with Amazon&rsquo;s terms of service, listing policies, and performance metrics.
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 Collaborate with marketing and creative teams to improve product visibility, keyword ranking, and overall account health.
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 </ul>
 
 Requirements
 
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 Minimum 1&ndash;2 years of hands-on experience with Amazon Seller Central
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 Solid understanding of e-commerce platforms, preferably Amazon, Shopify, or Walmart Marketplace.
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 Strong Excel/Google Sheets skills and familiarity with tools like Helium 10, Jungle Scout, or Keepa is a plus.
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 Excellent attention to detail and ability to manage multiple tasks efficiently.
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 Strong analytical thinking and ability to interpret performance data.
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 Fluent written and verbal communication in English.
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 A self-motivated individual who thrives in a remote, fast-paced environment.
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 Benefits
 
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 Career advancement opportunities in a rapidly growing e-commerce company.
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 Competitive compensation based on experience and performance.
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 Remote-first culture with flexible working hours.
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 Exposure to advanced tools and platforms in Amazon marketplace operations.
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 Professional growth through hands-on experience and continuous learning.
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 </ul>
</div>

Amazon Operations Assistant

Esols Ecommerce Solution

We are looking for a Fresh Amazon VA to join our team of professionals.Key Responsibilities:<ul><li>Managing the brand store on Amazon, ensuring it is up-to-date with the latest products and promotions.</li><li>Optimizing product listings, content, SEO, PPC, and conversion rates.</li><li>Applying knowledge of Amazon algorithms and best practices to improve sales, visibility, and profitability.</li><li>Managing campaigns, Amazon account activities, and account health, including product listings, pricing, promotions, and inventory management.</li><li>Conducting brand research and competitor analysis to identify growth opportunities and develop effective strategies.</li><li>Monitoring customer reviews and feedback on Amazon and other platforms, proactively addressing issues and complaints.</li><li>Ensuring maximum visibility, sales, and profitability for the brand on Amazon.</li></ul>Requirements:<ul><li>Private Label course certificate.</li><li>Good English speaking and writing skills.</li><li>Strong learning ability and a passion for e-commerce.</li><li>Ability to work in an office-based environment.</li><li>No prior experience required &ndash; training will be provided leading to the job.</li></ul>Note: This is an office-based role, not work-from-home.Office Address: Office No 7, 3rd Floor VIP Plaza, I-8 Markaz Islamabad.Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Amazon VA

Openprovider

<div><h4 class="jobSectionHeader">About Us</h4>
We are a global tech company that builds scalable digital products used by customers worldwide. Inspired by the Great Game of Business and the cell structure pioneered by Eckhart Wintzen, we operate as an umbrella organization creating independent ventures led by entrepreneurial founders.
Our next venture is a Social Engagement Virtual Venue (sevv.com) designed to help remote teams connect, collaborate, and have fun together.
Sevv is building a next-generation virtual office platform that enables teams to collaborate inside immersive, real-time digital workspaces. We combine live presence, interactive environments, and AI-powered assistance to make remote work feel natural, engaging, and highly productive.
At Sevv, we are redefining how people experience work online, moving beyond traditional video conferencing into dynamic, multiplayer-style collaboration spaces where teams can think, create, and connect in real time.<h4 class="jobSectionHeader">
Key Responsibilities
</h4>As a Full Stack Engineer at Sevv, you will be responsible for designing, building, and scaling core product experiences across the platform.
You will:
<ul><li>Design and develop end-to-end product features across frontend and backend systems
</li><li>Build real-time, interactive experiences including virtual rooms, avatars, live presence, and synchronized user state
</li><li>Translate product requirements and PRDs into scalable, production-ready technical solutions
</li><li>Develop modern, responsive user interfaces using React and TypeScript
</li><li>Build scalable backend services using Node js and Express
</li><li>Implement real-time communication using WebSockets and Colyseus
</li><li>Integrate AI capabilities using LLMs such as OpenAI (GPT), Anthropic Claude, Meta Llama, and Mistral
</li><li>Build intelligent workflows, assistants, and in-product automation
</li><li>Implement secure authentication, authorization, and user/session management
</li><li>Optimize platform performance for high-concurrency and low-latency use cases</li><li>
Write clean, maintainable, and well-documented code
</li><li>Collaborate closely with product, design, and engineering teams</li></ul><h4 class="jobSectionHeader"> 
What We&rsquo;re Looking For
</h4>We are looking for a highly capable Full Stack Engineer with 5+ years of professional experience in modern web development.
You bring:
<ul><li>Strong foundation in JavaScript, TypeScript, HTML, and CSS
</li><li>Hands-on experience with modern open-source frameworks: React, Next js / Vite, Node js, Express, WebSockets, Colyseus
</li><li>Experience working with AI and LLM tooling such as: OpenAI GPT, Anthropic Claude, Meta Llama, Mistral, HuggingFace Transformers
</li><li>Experience with AI orchestration frameworks such as: LangChain or LlamaIndex
</li><li>Experience with non-relational databases (e.g., MongoDB)</li><li>
Proven experience developing real-time, low-latency web applications
</li><li>Strong understanding of scalable system design and performance optimization
</li><li>Ability to take ownership from idea to implementation and production</li></ul>
Nice to have:<ul><li>
Frontend performance optimization using open-source tooling
</li><li>Backend architecture using open-source scalable systems
</li><li>Real-time media pipelines for video, audio, and screen sharing
</li><li>Experience in game development, multiplayer systems, or interactive simulations
</li><li>Experience with real-time movement, rendering loops, or virtual environments
</li><li>Experience with video and audio streaming technologies</li></ul>
What we offer<ul><li>
100% remote work (you can work from any location, no need to go to the office);</li><li>
Paid time off and sick leave;</li><li>
International team and regular online and offline events to stay connected;</li><li>
Internal workshops, and knowledge-sharing sessions;</li><li>
Quarterly review and annual salary review;</li><li>
Flexible working hours;</li><li>
We are ISO 27001-certified remote workplace.</li></ul></div>

Full Stack Engineer (AI Enabled Systems) - Fully Remote Job

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