case manager

10353 - administrative (dispatcher) Jobs in Los Angeles

10353 - administrative (dispatcher)

988 chat & text counselor, per diem Jobs in Los Angeles

988 chat & text counselor, per diem

988 crisis counselor, bilingual (spanish) Jobs in Los Angeles

behavior technician - los angeles, ca - afternoons, up to 30 hours/wk Jobs in Los Angeles

988 chat text counselor per diem

Didi Hirsch Mental Health Services

<div><p><b>988 Chat &amp; Text Counselor, Per Diem (Olympic Suicide Prevention Center)</b></p>
<p>
This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential.</p>
<p>
Schedule is 0 weekly scheduled shifts, with the expectation to pick up a minimum of 8 hours monthly based on program needs. Availability preferred for weekends, nights and overnights.
</p><p>This role requires a three-week 40-hour per week training at the start of employment.</p>
<p>
Our work schedules are subject to change as necessary to meet the Agency&rsquo;s and its client's needs. Reasonable notice is provided to facilitate personal planning.</p>
<p>
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.</p>
<p><b><i>
About Didi Hirsch</i></b></p>
<p>
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.</p>
<p><b><i>
Summary</i></b></p>
<p>
As a Chat &amp; Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance.</p>
<p><b><i>
Primary Duties</i></b></p>
<ul>
<li>Offers crisis-counseling services via chat and text.</li>
<li>Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.</li>
<li>Serves as a mandated reporter in cases of suspected abuse or neglect.</li>
<li>Is familiar with resources and providing information and referrals to visitors as appropriate.</li>
<li>Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.</li>
<li>Responds to concurrent interactions in alignment with 988 Lifeline standards; accept overlapping interactions only when clinically appropriate.</li>
<li>Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.</li>
<li>Assists in the training process of new counselors.</li>
<li>Participates in community outreach events such as resources tables and presentation about suicide prevention as needed.</li>
<li>Attends routinely scheduled meetings for the Suicide Prevention Center.</li>
</ul>
<p><b><i>Position Requirements</i></b></p>
<ul>
<li>Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.</li>
<li>Possess a high school Diploma or equivalent.</li>
<li>Be 18 years of age or older.</li>
<li>Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.</li>
<li>Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.</li>
<li>Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.</li>
<li>Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.</li>
<li>Be empathetic, flexible, and adaptable to varying situations.</li>
<li>Have open availability and flexibility to work within the program&rsquo;s operating hours, including weekends and holidays.</li>
<li>Be reliable and able to adhere to schedules based upon program needs.</li>
<li>Complete yearly required continuing education trainings.</li>
<li>Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage.</li>
<li>Goal-oriented team player with strong experience working in large and complex systems.</li>
<li>A commitment to team objectives and Didi Hirsch philosophies.</li>
<li>Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b><i>
Our Vision</i></b></h4>
<p>
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.</p>
<h4 class="jobSectionHeader"><b><i>
Our Mission</i></b></h4>
<p>
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.</p>
<h4 class="jobSectionHeader"><b><i>
Core Values</i></b></h4>
<p><b>
Excellence:</b> We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.</p><br>
<p><b>
Diversity &amp; Inclusion: </b>We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.</p>
<p><b>
Equity:</b> We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.</p><br>
<p><b>
Well Being: </b>We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.</p><br>
<p><b>
Advocacy:</b> We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.</p><br>
<p><b>
Community Engagement: </b>We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.</p>
<p>
#LI-LR1 #LI-Remote</p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

988 Chat & Text Counselor, Per Diem

<div><p><b>988 Crisis Counselor, Bilingual Spanish (Olympic Suicide Prevention Center)</b></p>
<p>
This is a fully remote position. The pay for this position is $26.00 per hour with a $3.00 overnight differential.</p>
<p>
The schedule is Monday from 7:00am-3:30pm and Tuesday-Wednesday and Sunday from 11:30am-3:30pm PST, totaling 20 hours per week.</p>
<p>
This role requires a three-week 40-hour per week training at the start of employment.</p>
<p>
Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.</p>
<p>
Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.</p>
<p><b><i>
About Didi Hirsch</i></b></p>
<p>
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.</p>
<p><b><i>
Summary</i></b></p>
<p>
As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in <i>English and Spanish</i> via telephone. A high emphasis is placed on quality assurance and efficiency for this role.</p>
<p><b><i>
Primary Duties</i></b></p>
<ul>
<li>Offers crisis counseling services via telephone and chat.</li>
<li>Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls.</li>
<li>Serves as a mandated reporter in cases of suspected abuse.</li>
<li>Maintains accurate and detailed call reports.</li>
<li>Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.</li>
<li>Assists in the training process of new counselors and volunteers.</li>
<li>Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention.</li>
<li>Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center.</li>
</ul>
<p><b><i>Position Requirements</i></b></p>
<ul>
<li>Fluency in required language for assigned program (Spanish).</li>
<li>Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.</li>
<li>Possess a high school Diploma or equivalent.</li>
<li>Be 18 years of age or older.</li>
<li>Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.</li>
<li>Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.</li>
<li>Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.</li>
<li>Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.</li>
<li>Be empathetic, flexible, and adaptable to varying situations.</li>
<li>Have open availability and flexibility to work within the program&rsquo;s operating hours, including weekends and holidays.</li>
<li>Be reliable and able to adhere to schedules based upon program needs.</li>
<li>Complete yearly required continuing education trainings.</li>
<li>Have knowledge of all job specific skills including safety assessment, data collection, and triage.</li>
<li>Goal-oriented team player with strong experience working in large and complex systems.</li>
<li>A commitment to team objectives and Didi Hirsch philosophies.</li>
<li>Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.</li></ul><br>
<p></p>
<div>
<p><b><i>Our Vision</i></b></p>
<p>
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.</p>
<p><b><i>
Our Mission</i></b></p>
<p>
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.</p>
<p><b><i>
CORE VALUES</i></b></p>
<p><b>
Excellence:</b> We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.</p><br>
<p><b>
Diversity &amp; Inclusion: </b>We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.</p>
<p><b>
Equity:</b> We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.</p><br>
<p><b>
Well Being: </b>We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.</p>
<p><b>
Advocacy:</b> We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.</p><br>
<p><b>
Community Engagement: </b>We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.</p>
</div>
<div><div><p>#LI-LR1 #LI-Remote</p>
</div>
</div><p>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

988 Crisis Counselor, Bilingual (Spanish)

Applied Behavior Analysis Consultation Services, Inc.

<p><b>BEHAVIOR INTERVENTIONIST POSITION</b></p><p><b>We are hiring immediately for PART TIME Behavior Interventionists for in home settings. This person has the potential to move to FULL TIME and also work in school settings if desired. We need Spanish Speakers!</b></p><p>You found the right place if you are looking for a rewarding career making a life-changing impact while helping children with autism and related disorders. You will receive continual training and supportive coaching, competitive pay, growth opportunities, and awesome benefits, including 100% company covered medical!!</p><p>Under the direction of the appropriately assigned supervisor, the Behavior Interventionist works with clients in a natural environment or school setting to achieve behavioral changes. The candidate should be using reliable transportation.</p><p><b>Duties and Responsibilities</b></p><ul><li>Work on collaborative team for clients. Teams consist of BCBA Supervisor, master&rsquo;s degree Coordinator, and parent/caregiver/professional associated with client</li><li>Work in a variety of environments with children and/or dependent adults diagnosed with developmental disabilities</li><li>Environments include client&rsquo;s home, and/or school</li><li>Implementation of behavior intervention plans (composed by Board Certified Behavior Analyst) directly with clients to increase client skills and manage client's use of challenging behaviors</li><li>In some cases, educate parents, caregivers, and/or professionals on how to manage client&rsquo;s use of problem behaviors independent of services</li><li>Coordinate with all team members to implement treatment plans in and between sessions to reach objectives for client</li><li>Perform all related responsibilities as requested by Supervisor, Program Director, and Applied Behavior Analysis Consultation Services, Inc. Administration</li><li>Ability/discipline/work ethic to meet all required tasks promptly</li></ul><p><b>Position Qualifications</b></p><ul><li>High School Diploma or equivalent (Required)</li><li>Experience working with dependent individuals with developmental disabilities and/or psychiatric diagnoses (Preferred)</li><li>A willingness to be trained and interest in working with the population</li></ul><p><b>Notice: Applicants will be required to complete a Department of Justice (DOJ) fingerprinting process via Live Scan, TB test, and other trainings we provide. Male applicants encouraged to apply.</b></p><p><b>If you have experience in any of the following fields, we encourage you to apply:</b></p><p>Behavior Analyst, Autism, Psychology ,Social Learning, Social Skills, Behavioral Health Technician, BCBA, Developmental Condition, Caregiver, Social Services, Children, ABA, Behavior Therapist, Direct Support Professionals, Behavioral Health, Behavior Specialist, Working with Children, Mental Health Specialist, ABA Therapist, Childcare, Teacher's aide, Preschool Teacher, Paraprofessional, Youth Program Coordinator, Sociology, Behavioral and Social Sciences, Babysitting, Camp Counselor.</p><p>Job Type: Part-time</p><p>Pay: $19.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Professional development assistance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Work Location: On the road</p>

Behavior Interventionist

Golden Pet Brands

<div>
 Creating a world where pets live longer, healthier lives, from their very first meal.
 <br/>
 <br/>
 Learn more about our brands.
 <br/>
 <br/>
 <strong>
  We&rsquo;re Looking For A(n):
 </strong>
 Director, Customer Service
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Remote
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing:
 </strong>
 The Director of Customer Support leads a large distributed team of customer service professionals delivering omni-channel support (phone, chat, email) for multiple pet food brands within the Salesforce environment. This role requires a data-driven leader who can manage high-volume, campaign-driven customer interactions while fostering operational excellence, implementing intelligent automation, and cultivating an innovative continuous improvement performance culture aligned with maximizing customer satisfaction, brand education, and business growth.
 <br/>
 <br/>
 <strong>
  Strategic Leadership &amp; Operations Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Direct all customer support operations across phone, chat, and email channels for multiple pet food brands, ensuring consistent service excellence and brand alignment
  </li>
  <li>
   Develop and execute strategic roadmaps that balance immediate operational demands with long-term capability building and operational efficiency
  </li>
  <li>
   Manage distributed workforce across Utah, California, Georgia, and Texas, optimizing for regional strengths and coverage needs
  </li>
  <li>
   Anticipate and plan for volume surges driven by advertising, discount activity, and virtual sales letter campaigns, ensuring appropriate staffing and resource allocation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Data-Driven Performance Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish, monitor, and optimize key performance indicators including CSAT, first contact resolution, response times, handle times, revenue per contact, and cost per contact
  </li>
  <li>
   Build robust reporting frameworks and dashboards that provide real-time visibility into team performance, channel efficiency, and customer sentiment
  </li>
  <li>
   Leverage analytics to identify trends, diagnose issues, and uncover opportunities for service improvement
  </li>
  <li>
   Translate data insights into actionable strategies that drive measurable improvements in customer experience, sales revenue, and operational efficiency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Automation &amp; AI Implementation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Champion the adoption of automation and AI tools to enhance agent productivity, reduce repetitive tasks, and improve customer self-service options
  </li>
  <li>
   Partner with technology and customer experience teams to implement and optimize Salesforce features, chatbots, knowledge management systems, and workflow automation
  </li>
  <li>
   Continuously evaluate emerging technologies and pilot solutions that can deliver meaningful impact on efficiency and customer satisfaction
  </li>
  <li>
   Balance automation with human touch, ensuring technology enhances rather than diminishes the customer experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner closely with Marketing to understand campaign timing, messaging, and expected volume impacts
  </li>
  <li>
   Collaborate with Product and Operations teams to surface customer feedback, identify product issues, and drive resolution
  </li>
  <li>
   Work with Training &amp; Development to ensure team capabilities evolve with product launches and changing customer needs
  </li>
  <li>
   Engage with Marketing, QA, and Customer Experience to ensure seamless handoffs and a consistent customer journey experience
  </li>
  <li>
   Coordinate with IT on system enhancements, integrations, and technical issue resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foster a mindset of continuous improvement where problems are identified quickly and addressed systematically
  </li>
  <li>
   Implement feedback loops that capture insights from frontline agents, customer experience, brand reputation, and QA, and translate them into effective improvements
  </li>
  <li>
   Track relevant data and KPI performance trends to appropriately guide improvement effort resources
  </li>
  <li>
   Work with and/or lead quality assurance programs that drive coaching, skill development, and service consistency
  </li>
  <li>
   Encourage experimentation and learning, creating safe spaces for testing new approaches
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; Culture Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and sustain a positive, enthusiastic, accountable culture that celebrates wins, recognizes contributions, and values team members
  </li>
  <li>
   Create transparency around goals, strategies, and performance so everyone understands where we're going and why
  </li>
  <li>
   Address issues directly and constructively, creating an environment where problems surface quickly and are resolved collaboratively
  </li>
  <li>
   Maintain high ethical standards in all decisions, especially regarding customer promises, data handling, and team treatment
  </li>
  <li>
   Champion the "Customers and pets first" mindset, ensuring quality and integrity drive every interaction
  </li>
  <li>
   Move decisively where speed creates advantage while applying rigor to decisions with lasting impact
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Note: We strongly encourage you to apply even if you don&rsquo;t tick ALL of these boxes.):
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Excellent relational skills and ability to get things done through teamwork, persuasion, and influence.
  </li>
  <li>
   Demonstrated diplomacy and patience skills in interacting with consumers and colleagues.
  </li>
  <li>
   Proven ability to use data analytics to drive operational, quality and financial performance in accordance with system established goals.
  </li>
  <li>
   Technical acumen required to assess software and systems required to support company needs; the ability to identify technical requirements, monitor workforce software and adjust staffing according to volume is necessary.
  </li>
  <li>
   Superior written and oral communication skills; ability to persuasively present and communicate to support business objectives.
  </li>
  <li>
   Excellent work ethic, leadership skills, interpersonal and organizational skills
  </li>
  <li>
   Required Education: Bachelors Degree
  </li>
  <li>
   Preferred Education: Masters in Data Science
  </li>
  <li>
   20% Travel Required
  </li>
  <li>
   Required Experience:
  </li>
  <ul>
   <li>
    10+ years in customer support operations with at least 5 years in senior leadership roles
   </li>
   <li>
    Proven track record managing large remote teams
   </li>
   <li>
    Experience in high-volume, omni-channel contact center environments
   </li>
   <li>
    Deep familiarity with Salesforce Service Cloud and working in a remote digital environment
   </li>
   <li>
    History of successfully applying workflow automations and AI tools to improve efficiency and performance
   </li>
  </ul>
  <li>
   Preferred Experience:
  </li>
  <ul>
   <li>
    Proven track record managing 300+ employee teams (300+ employees preferred)
   </li>
   <li>
    Deep familiarity with Netsuite, Five9, Cresta, Attentive SMS and Klayvio
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Golden Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive healthcare coverage &ndash; We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
  </li>
  <li>
   Annual bonus
  </li>
  <li>
   We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
  </li>
  <li>
   6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
  </li>
  <li>
   Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
  </li>
  <li>
   Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
  </li>
  <li>
   Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
  </li>
  <li>
   Through our charity sponsorships, you can make a positive impact on communities worldwide. We&rsquo;ve donated over $9 million to date.
  </li>
  <li>
   Potential for quarterly KPI bonuses.
   <br/>
   <br/>
  </li>
 </ul>
 The base salary range is $144,000-$180,000, plus bonus potential.
 <br/>
 <br/>
 The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.
 <br/>
 <br/>
 Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
 <br/>
 <br/>
 We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
 <br/>
 <br/>
 <strong>
  A Note to Recruiting Agencies:
 </strong>
 At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are
 <em>
  not
 </em>
 authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won&rsquo;t pay any fees for placements. Thank you for your understanding.
 <br/>
 <br/>
 <strong>
  Candidate Safety:
 </strong>
 The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will
 <strong>
  only
 </strong>
 contact applicants from our official company e-mail domain, (NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will
 <strong>
  never
 </strong>
 send you checks, or ask you to disclose personal financial details.
 <br/>
 <br/>
 Click here to learn more about general internet safety and our hiring practices.
</div>


Director, Customer Service

Paybotx LLC

<p><b>Job Description:</b> As a Level 1 Technical Support Specialist, you will be the first point of contact for customers experiencing technical issues or seeking assistance with our products or services. Your primary responsibility will be to provide prompt, courteous, and effective technical support, diagnosing issues, and resolve basic to intermediate problems or escalating more complex issues to higher-level support teams.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Customer Support:</b></li><li>Respond to customer inquiries via phone, email, chat, or ticketing system.</li><li>Provide front-line troubleshooting and technical support for hardware, software, and network-related issues.</li><li>Assist users with product setup, configuration, and usage queries.</li><li><b>Issue Diagnosis and Resolution:</b></li><li>Diagnose common technical problems and resolve basic hardware, software, and connectivity issues.</li><li>Walk customers through problem-solving steps in a clear and concise manner.</li><li>Utilize remote support tools to resolve customer issues where applicable.</li><li>Record and track issues in the ticketing system, ensuring all interactions are properly documented.</li><li><b>Escalation and Follow-up:</b></li><li>Escalate complex or unresolved issues to Level 2 or 3 support when necessary, following standard escalation procedures.</li><li>Follow up with customers to ensure issues have been fully resolved and to provide updates on escalated cases.</li><li><b>Knowledge Sharing:</b></li><li>Contribute to the knowledge base by documenting troubleshooting steps and solutions for common problems.</li><li>Stay updated with new products, features, and support processes through continuous training.</li><li><b>Customer Satisfaction:</b></li><li>Ensure high levels of customer satisfaction by providing efficient, courteous, and effective service.</li><li>Communicate effectively to manage customer expectations regarding timelines and resolutions.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education and Experience:</b></li><li>High school diploma or equivalent required; an associate or bachelor&rsquo;s degree in a related field is preferred.</li><li>Prior experience in a customer service or technical support role is a plus.</li><li><b>Technical Skills:</b></li><li>Basic understanding of operating systems (Windows, macOS, Linux), software applications, and computer networks.</li><li>Familiarity with common hardware (PCs, laptops, printers, etc.) and troubleshooting methodologies.</li><li>Proficient in using remote desktop tools and ticketing systems.</li><li><b>Communication Skills:</b></li><li>Strong verbal and written communication skills.</li><li>Ability to explain technical issues to non-technical customers in a clear and simple manner.</li><li><b>Problem-solving:</b></li><li>Analytical mindset with excellent problem-solving abilities.</li><li>Ability to troubleshoot basic technical issues efficiently.</li><li><b>Customer Service Skills:</b></li><li>Patient, empathetic, and customer-focused.</li><li>Able to handle difficult customer interactions professionally.</li><li><b>Other Requirements:</b></li><li>Ability to work independently and in a team environment.</li><li>Willingness to work flexible hours, including evenings, weekends, or holidays if required.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li><b>Patient and empathetic demeanor:</b> Ability to remain calm and composed when dealing with frustrated or stressed customers, while providing clear and thoughtful solutions.</li><li>Experience with help desk software, CRM systems, and remote support tools.</li></ul><p>This role is ideal for individuals passionate about technology and customer service.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $24.00 per hour</p><p>Compensation Package:</p><ul><li>Bonus opportunities</li><li>Hourly pay</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Preferred)</li><li>Technical support: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Los Angeles, CA 90068 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Los Angeles, CA 90068: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Level 1 Technical Support

NAACP

<div><div><b>2026 NAACP Creative Fellowship in Partnership with Adobe</b></div><div></div><div><b><br>
Position:</b> Fellow, NAACP Creative Fellowship program, in partnership with Adobe</div><div><b>
Location: </b>In-person in Los Angeles, or limited virtual opportunity</div><div><b>
Duration: </b>14 weeks (September 14th &ndash; December 18th, 2026)</div><div></div><div><b><br>
Program Summary:</b></div><div>
Adobe has partnered with NAACP to support the launch of the NAACP Creative Fellowship<b>. </b>This fellowship is a 14-week paid program designed to equip emerging post-production professionals with skills in video editing, motion graphics, sound design, and social media content creation. This next-level opportunity is open to individuals with some editing experience who are ready to launch their careers in post.</div><div><b>
Adobe&rsquo;s Philosophy of Creativity for All:</b></div><div>
Adobe believes everyone deserves the opportunity to create and make their voice heard. They support creators of all ages and backgrounds so they can express themselves, use their creativity for good, and reach their full potential. Learn more about how Adobe is elevating diverse voices here.</div><div></div><div><b><br>
Position Summary:</b></div><div>
The NAACP Creative Fellowship program, in partnership with Adobe, is a 14-week fellowship that includes training, mentorship and hands-on workplace experience. <b>This Fellowship is for individuals who have some experience with video editing.</b></div><div></div><div><b><br>
The program includes:</b></div><ul><li><b>
Intensive week-long retreat </b>to launch the fellowship in Los Angeles. This retreat will include:<ul><li>
Four days of training, led by an Adobe Certified Trainer on Creative Cloud, focused on Text-Based Editing in Premiere Pro, Proxy Editing via NAS, Multi-Cam Editing and Content Creation with Adobe Express.</li><li>
Meet and greet with NAACP leadership</li><li>
And more surprises</li></ul></li></ul><div><ul><li><i>
Travel to Los Angeles will be provided, as needed.</i></li></ul></div><ul><li><b>
Mentorship &amp; Career Coaching:</b><ul><li>
NAACP will assemble a team of 4 specialized mentors. Mentorship includes both one-on-one guidance and collaborative group sessions called Craft Conversations.</li></ul></li></ul><div><ul><li>
Mentors will represent key areas of post-production:</li></ul></div><div><ul><li><b>
Editing</b></li><li><b>
Motion Graphics</b></li><li><b>
Audio Design</b></li><li><b>
Storytelling</b></li></ul></div><div></div><ul><li><b><br>
Craft Conversations: </b>Exclusive sessions led by industry leaders exploring the business and creative sides of post-production. These conversations will also be made available to the public via NAACP social media channels.<br>
</li><li><b>
Hands-On Industry Experience: </b>Fellows will work on live productions and marketing campaigns with NAACP+ Studios including:</li></ul><br>
<div></div><ul><li><ul><li>
In-studio and remote editing projects</li><li>
Social content creation</li><li>
Live podcast production</li></ul></li></ul><div></div><ul><li><b><br>
Tools &amp; Creative Support:</b> Each fellow receives:</li></ul><br>
<div></div><ul><li><ul><li>
A <b>video editor&rsquo;s kit</b> (Mac laptop, headphones, keyboard, muse, etc.)</li><li>
A <b>3-year subscription to Adobe Creative Cloud (All Apps)</b></li></ul></li></ul><div></div><div><b><br>
Responsibilities/Duties</b></div><div><ul><li>
Complete all scheduled days of kickoff week training with Adobe Premiere Pro.</li><li>
Complete workplace rotations (20 hours per week for 14 weeks), using Adobe Creative Cloud, reporting to NAACP.</li><li>
Meet with mentor a minimum of 6 times through the duration of the program</li><li>
Participate in Craft Conversation events during the program.</li></ul></div><div></div><div><b><br>
Qualifications</b></div><div><ul><li>
The NAACP is an Equal Opportunity Employer. It is the continuing policy of the NAACP to take affirmative action to assure equal opportunity for all current and prospective employees, and applicants all qualified individuals, including but not limited to those from historically marginalized communities are encouraged to apply.</li><li>
Applicants must have <b>1-2 years of training or experience</b> with editing as a non-union editor or assistant editor.</li><li>
Applicants must have <b>basic proficiency with a professional non-linear editing tool</b> (preferably Adobe Premiere Pro, but will accept Final Cut Pro, Avid Media Composer, and Blackmagic Resolve); expect work rotation duties to be performed exclusively with Adobe Creative Cloud</li></ul></div><div><ul><li>
Applicants must be available to come to Los Angeles to participate in the kickoff week, June 2-6, 2025 (plus travel time). Travel expenses will be covered for non-local participants.</li><li>
Applicants must be available to work part-time for 14 weeks as an NAACP/Adobe Fellow from September 14th &ndash; December 18th, 2026.</li></ul></div><div></div><div><b><br>
To Apply</b><b>:</b></div><div><ul><li>
Provide an accessible link to your editor&rsquo;s reel. <i>If it is password protected, please provide the password along with the link.</i></li><li>
Submit your resume and cover letter.</li><li>
Submit two (2) letters of recommendations by working professionals in the industry who can speak to your editing ability.</li><li>
Provide your place of residence during the dates of the fellowship.</li><li>
Agree to sign the employment release forms upon acceptance into the Fellowship program.</li><li>
Answer the following questions (each in 250 words or less):<ul><li>
What are some of your immediate career aspirations?</li><li>
What project of yours are you most proud of and why?</li><li>
In your role as an editor, how does cultural inclusion and authentic representation inform your editing process?</li><li>
What is your experience with Adobe Creative Cloud?</li></ul></li></ul></div><div></div><div><br>
The application deadline is Friday, July 24th, 2026. Selected participants will be awarded a stipend of $14,000 ($50/hour). The stipend will be paid on a bi-weekly basis through the NAACP payroll system and is subject to applicable state, local, and federal taxes.</div><div></div><div><b><br>
About the NAACP Hollywood Bureau</b></div><div>
The NAACP Hollywood Bureau advocates for equitable opportunity and authentic representations in the entertainment industry that reflect our diverse communities. The alliances, coalitions, and partnerships we forge are dedicated to honoring the diverse and multicultural forms of artistic expression and promoting responsible approaches towards commercial exploitation.</div><div></div><div><b><br>
Nondiscrimination</b></div><div>
It is the continuing policy of the NAACP to take affirmative action to assure equal opportunity for all current and prospective employees without regard to race, color, national origin, ancestry, age, gender, gender identity or expression, sexual orientation, personal appearance, marital status, familial status, family responsibility, pregnancy or other pregnancy-related conditions, childbirth, disability, military/veteran status, citizenship status, religion or political affiliation, past convictions or incarceration, prior psychiatric treatment, or any other status protected by federal or state law, local ordinance or Executive Orders. The NAACP is an Equal Opportunity Employer.</div><div></div><div><br>
The Editing Fellowship program is developed and managed by NAACP and is sponsored by Adobe Inc. The review of applications and selection of participants for the program is determined solely by NAACP. Mentors, speakers, and work rotation plans are subject to change.</div></div><div></div>

Fellow, NAACP Creative Fellowship Program

Para Los Ninos

About PLN
<br><br>
Founded on Skid Row in 1980, Para Los Niños (PLN) partners with more than 10,000 children, youth, and families each year through integrated education, wellness supports and advocacy, addressing individual and systemic barriers to create pathways to success. In addition to operating early education centers, charter elementary and middle schools, youth workforce development sites and family services, PLN is the only children’s mental health provider in the Skid Row neighborhood. PLN's community transformation work brings together community members, community-based organizations, city and county agencies, elected officials, and businesses to tackle issues that impact PLN families. Ninety-three percent of families served by PLN live in areas with the highest levels of food insecurity and homelessness in L.A. County.
<br><br>
Position Overview
<br><br>
The School Social Worker provides a range of social-emotional, behavioral, mental health, and family support services to students, families, and school staff. The School Social Worker supports the overall educational mission of the school by helping remove barriers to student engagement, learning, attendance, and well-being through collaboration with students, families, staff, and community partners.
<br><br>
The School Social Worker contributes to school-wide prevention and wellness initiatives, while also providing targeted and intensive interventions for students requiring additional support. This role may support services across multiple tiers of intervention and participate in interdisciplinary efforts that promote a positive, safe, and inclusive school environment.
<br><br>
Duties
<br><br>
<ul>
<li>Collaborates with school-based support staff, administrators, teachers, counselors, interns, and community partners to coordinate services and support student success.</li>
<li>Supports the development and implementation of school-wide prevention and intervention strategies that promote positive school culture, social-emotional wellness, student safety, and mental health awareness.</li>
<li>Provides individual and group interventions, counseling, case management, crisis response, conflict resolution, and restorative practices for students requiring additional support.</li>
<li>Conducts risk assessments, safety planning, crisis intervention, and required follow-up documentation in accordance with school policies and legal mandates.</li>
<li>Partners with families to address social, emotional, behavioral, attendance, and academic concerns through consultation, resource linkage, conferencing, home visits, and ongoing communication.</li>
<li>Consults and collaborates with instructional staff to support student engagement, classroom functioning, and behavioral interventions.</li>
<li>Participates in multidisciplinary meetings, including student support, intervention planning, case conferences, and Individualized Education Program (IEP) meetings as appropriate.</li>
<li>Provides Educationally Related Mental Health or counseling services as assigned and maintains accurate documentation and compliance requirements.</li>
<li>Assists with the coordination and facilitation of parent education workshops, support groups, and family engagement activities based on identified school or community needs.</li>
<li>Builds and maintains collaborative partnerships with community agencies and external providers to increase access to supportive services and resources for students and families.</li>
<li>Supports attendance improvement efforts through intervention planning, family outreach, progress monitoring, and coordination of supportive services.</li>
<li>Assists in the onboarding, supervision, training, and support of interns, trainees, or other assigned personnel as needed.</li>
<li>Maintains timely and accurate case records, service documentation, reports, and data tracking in compliance with organizational, legal, and funding requirements.</li>
<li>Maintains current knowledge of applicable federal, state, and local laws, regulations, ethical standards, and best practices related to child welfare, mental health, special education, confidentiality, mandated reporting, and student rights.</li>
<li>Supports school staff in understanding mandated reporting responsibilities and assists with child abuse reporting procedures when appropriate.</li>
<li>Participates in staff meetings, professional development activities, consultations, and other school or organizational initiatives as assigned.</li>
<li>Performs other related duties as assigned to support student wellness, school climate, and organizational priorities.</li>
</ul>
Knowledge, Skills, Abilities, and Other Characteristics
<br><br>
<ul>
<li>Master's degree in social work, marriage and family therapy, school counseling or a closely related field is required.</li>
<li>Currently registered and in good standing with the California Board of Behavioral Sciences as an Associate Clinical Social Worker (ACSW), Associate Marriage and Family Therapist (AMFT), or Associate Professional Clinical Counselor (APCC) required.</li>
<li>Valid California Pupil Personnel Services (PPS) Credential with Child Welfare and Attendance (CWA) authorization in good standing, issued by the California Commission on Teacher Credentialing (CTC), is required.</li>
<li>Minimum of 2 years of experience in a public, charter and/or private school setting.</li>
<li>Knowledge of child and adolescent development, trauma-informed practices, crisis intervention techniques, mandated reporting requirements, and school-based mental health and behavioral support strategies.</li>
<li>Knowledge of the Individualized Education Program (IEP) process, Special Education programs, and applicable federal, state, and local laws and regulations related to student services, school proficiency standards, confidentiality, and student rights.</li>
<li>Skill in providing direct services to students and families, including individual and group counseling, case management, crisis response, socio-environmental assessment, conflict resolution, and the preparation of social histories, case reports, and related documentation.</li>
<li>Ability to establish and maintain effective collaborative relationships with students, families, school personnel, community agencies, and external providers while demonstrating strong communication, consultation, facilitation, and interpersonal skills.</li>
<li>Ability to effectively assess student and family needs, conduct meetings and conferences, exercise sound judgment in complex situations, manage multiple priorities, and develop appropriate intervention strategies to support student success and well-being.</li>
<li>Strong written and oral communication skills in English and Spanish are required, and we celebrate linguistic diversity, valuing the unique perspectives and strengths that multilingual team members bring to our organization.</li>
<li>Travel Requirements: Up to 15%, Up to 25% within Los Angeles County and requires a valid driver's license, personal vehicle, and automobile insurance.</li>
</ul>
Physical Requirements
<br><br>
To perform this job the individual must be able to carry out all essential functions satisfactorily.
<br><br>
Reasonable accommodations may be made to enable qualified individual with disabilities to perform the essential functions of the job.
<br><br>
<ul>
<li>Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend.</li>
<li>Must be able to speak and hear well.</li>
<li>Good vision is imperative.</li>
<li>Occasionally required to stoop, kneel, crouch or crawl.</li>
<li>Employee will be required to lift and/or move up to 25 pounds without assistance.</li>
<li>TB test clearance to be renewed every two years.</li>
<li>Verification of Immunizations required by the California Department of Health (Pertussis, Measles and Influenza).</li>
</ul>
This job description does not encompass all essential functions and responsibilities. Para Los Niños reserves the right to modify or add to the typical duties of a position at any time.
<br><br>
Expectations for All Para Los Niños Staff
<br><br>
Candidates for employment at Para Los Niños, regardless of position, will consistently demonstrate the following:
<br><br>
<ul>
<li>Unwavering belief in and commitment to fulfill the mission of Para Los Niños.</li>
<li>Deep commitment to the success of all PLN students and families.</li>
<li>Commitment to excellence and high standards -- for self, students, and colleagues.</li>
<li>Continuous learning by engaging in reflection, self-assessment, and individual professional development.</li>
<li>Use of data to inform decisions and drive continuous improvement.</li>
<li>Ability to thrive as a member of a collaborative team.</li>
<li>Self-motivation and initiative with solutions-oriented disposition.</li>
<li>Belief in and ability to develop respectful relationships with families and children informed by the students’ cultural and socioeconomic characteristics.</li>
<li>Excellent oral and written communication skills.</li>
<li>Ability to effectively handle challenging situations.</li>
<li>Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new technology and approaches.</li>
<li>Regular, punctual attendance and professional appearance.</li>
</ul>
Para Los Niños is an Equal Employment Opportunity Employer
<br><br>
It is the established policy of Para Los Niños (PLN) to provide equal employment and advancement opportunities to all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. PLN also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

School Social Worker

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