988/helpline outbound supervisor Jobs in Chicago

988/helpline outbound supervisor

988/helpline outbound specialist Jobs in Chicago

988/helpline outbound specialist

access specialist 1

api support analyst i

benefit specialist

988 helpline outbound specialist

NAMI Chicago

<div>Description:

Type: Full-Time
Reports to: 988/Helpline Outbound Supervisor
Office Location: 224 W. Hill St., Suite 410 Chicago IL; fully remote with option to come in person; training schedule would include 9 am to 5 pm hours
Schedule offered: Monday -Friday 12 pm to 8 pm
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey.
Who We Are Looking For:
The 988/Helpline Outbound Specialist supports NAMI Chicago&rsquo;s mission by providing support to individuals and families who have contacted the NAMI Chicago Helpline and 988 call center through follow-up calls and supportive, scheduled outreach to identified contacts. The NAMI Chicago 988 call center provides anyone immediate crisis response, while the Helpline provides information, resource referrals and emotional support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. Through empathic, active listening, this specialist gains an understanding of concerns that led to caller engagement with 988 or the Helpline and explores subsequent needs. The 988/Helpline Outbound Specialist often supports individuals and families with ongoing support, linkage connection and safety planning, while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.
The ideal candidate has a Bachelor&rsquo;s degree in a social services field, strong customer service skills, strong verbal and written communication skills and prior experience with the mental health system of care including crisis response.
Essential Functions &amp; Responsibilities:<ul><li>
Provides outbound telephonic, text and chat support, education, information, assessment of need and referrals to individuals and families specific to mental and emotional health needs.</li><li>
Engages in de-escalation, safety planning, risk assessment, and emotional support for those needing crisis intervention.</li><li>
Maintains contact notes, agency resource records, and other documentation using NAMI Chicago&rsquo;s database system.</li><li>
Assists contacts in problem-solving, goal setting and communication skills building.</li><li>
Coaches people through navigating service access, specifically the mental health and social service resources and support available to people throughout Chicago and Cook County.</li><li>
Provides limited case management support as callers link to resources in the community, or engages in regular connection with callers seeking accountability, who are building social networks, or are needing support between community resource appointments.</li><li>
Ability to multitask during a call e.g., remaining engaged in conversation, documenting information, assessing needs, and identifying responses to the contacts needs.</li><li>
Exemplify NAMI Chicago&rsquo;s team approach by participating in case review, supporting coworkers, and attending scheduled trainings.</li><li>
Acts as a back-up 988 Crisis Counselor or Helpline Specialist as needed.</li><li>
Perform other duties as assigned by the Helpline or 988 Leadership Team.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts 988 or the Helpline. The NAMI Chicago 988 call center and Helpline are no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of caller, dexterity in judgement and navigation of a call, recognition of appropriate utilization of leadership support and self-regulation of response to callers.</li><li>
Excellent verbal and written communication skills, with the ability to effectively communicate with those in crisis or the aftermath of crisis, their families and community stakeholders.</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).</li><li>
Growth mindset</li></ul>
Requirements:

Qualifications &amp; Requirements:<ul><li>
Education: Bachelor&rsquo;s Degree in social services field or equivalent 1-3 years of relevant experience providing crisis support, case management or similar duties (behavioral health, substance abuse, etc.).</li><li>
Proficiency in Microsoft Windows, Microsoft Office, and database management.</li><li>
Experience in telephonic and/or chat/text outreach, crisis, and case management.</li><li>
Ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management</li><li>
Bilingual in Spanish and English (preferred).</li><li>
Experience with text and chat functionality welcomed</li><li>
Experience with youth and young adults and mental health preferred
</li></ul>Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical Illness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
Salary: $24/hour
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.</div>

988/Helpline Outbound Specialist

<div>Description:

Type: Full-Time
Reports to: 988 Training Manager/Crisis &amp; Support Operations
Office Location: 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice.
Schedule: Monday &ndash; Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule.
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care.
General Job Description:
The 988/Helpline Outbound Supervisor supports NAMI Chicago&rsquo;s mission by directly supervising 988/HL Outbound shifts and the specialists who are supporting individuals. The NAMI Chicago Helpline and 988 Lifeline Crisis Center Outbound Program provides follow-up crisis intervention, emotional support, information, and resource referrals to people living with mental health conditions, their family members and caregivers, mental health providers, and the public following an initial contact with either call center. The 988/HL Outbound Supervisor provides oversight and live coaching to the specialists. In addition, the Supervisor provides support, assistance, and resources to individuals contacting 988 or the Helpline through phone call, text message, chat, and email as needed. This work centers on listening, supporting everyone&rsquo;s needs and advocating on their behalf as necessary. This role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks.
Essential Functions &amp; Responsibilities:<ul><li>
Shift Supervision: Supervise and support, provide oversight, guidance, and immediate direction to a team of specialists that, in-turn, provide support, information and referrals to contacts who consented for follow-up. Assist in live coaching in-the-moment, problem-solving and navigating issues as they arise during follow-up contact, including crisis contacts, in accordance with policies and procedures. Maintain consistent and effective communication throughout the shift with other supervisors and management. Respond promptly to requests for guidance and support.</li><li>
Supervision &amp; Leadership: Provide regular clinical and administrative supervision to the 988/HL Outbound Specialists to promote continual growth and improvement. Proactively identify and address program needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with NAMI Chicago&rsquo;s values and the vision for the Outbound Program. Actively participate in meetings, trainings, and coaching sessions to support team cohesion and service excellence.</li><li>
Quality Improvement: Quality assurance includes documentation review, and live and recorded conversation monitoring. Ensure the compliance to policy and workflows by Outbound Specialists. Provide feedback and clinical consultation support quality improvement and compliance to enhance service delivery and team performance.
</li><li>Training &amp; Development: Participate in ongoing training and professional development to remain current with best practices. Identify team and individual specialist training needs and retraining needs; collaborate with Crisis &amp; Support Operations management to implement effective learning strategies. Support onboarding and continued training for new staff and interns as directed by management.</li><li>
Wellness: Actively engage in your wellness and communicate support needs as appropriate. Support specialists in understanding and accessing wellness supports. Adhere to the organization&rsquo;s wellness policies.</li><li>
Other Duties: Perform other duties as assigned
</li></ul>Requirements:

Education and Experience<ul><li>
Master&rsquo;s degree in a social service field; Qualified Mental Health Professional (QMHP) consistent with the Illinois Administrative code.</li><li>
At least 1 year of experience providing training, lead work, and/or people management.</li><li>
At least 2-3 years of relevant experience providing social service support through telephonic outreach, crisis, and/or case management</li><li>
At least 2 years of experience working with vulnerable populations</li><li>
Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts NAMI Chicago call centers. The NAMI Chicago call centers are a no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of individuals during follow-up contact, as well as Outbound Specialist&rsquo;s needs, dexterity in judgement and navigation of a situation, recognition of appropriate utilization of leadership support and self-regulation of response to situations.
</li><li>Excellent verbal and written communication skills, with the ability to effectively communicate with team members, those in crisis, their families, caregivers, and community stakeholders.?</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., hospitals, outpatient clinics, etc.).</li><li>
Utilizes a growth mindset in supervisory tasks and connections with the team.</li></ul>
Welcome Qualifications:<ul><li>
Previous experience at a social service warmline or hotline</li><li>
Bilingual in Spanish and English</li><li>
Certification in crisis interaction or suicide prevention</li><li>
Current ASIST or SafeTALK certification</li></ul>
Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical llness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.
Salary Range: $57,000 - $60,000</div>

988/Helpline Outbound Supervisor

<div>
 
 Description
 
 
 
 
 Type:
 
 Full-Time
 
 
 
 Reports
 
 
 to:
 
 988 Training Manager/Crisis &amp; Support Operations
 
 
 
 Office Location:
 
 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice.
 
 
 
 Schedule:
 
 Monday &ndash; Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule.
 
 
 
 Background
 
 
 
 
 The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness.
 
 
 NAMI Chicago
 
 
 seeks
 
 
 to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and
 
 
 breaking down
 
 
 barriers to care.
 
 
 
 
 General Job Description
 
 
 
 The 988/Helpline Outbound Supervisor supports NAMI Chicago&rsquo;s mission by directly supervising 988/HL Outbound shifts and the specialists who are supporting individuals. The NAMI Chicago Helpline and 988 Lifeline Crisis Center Outbound Program provides follow-up crisis intervention, emotional support, information, and resource referrals to people living with mental health conditions, their family members and caregivers, mental health providers, and the public following an initial contact with either call center. The 988/HL Outbound Supervisor provides oversight and live coaching to the specialists. In addition, the Supervisor provides support, assistance, and resources to individuals contacting 988 or the Helpline through phone call, text message, chat, and email as needed. This work centers on listening, supporting everyone&rsquo;s needs and advocating on their behalf as necessary. This role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks.
 
 
 
 Essential Functions &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Shift Supervision: Supervise and support, provide oversight, guidance, and immediate direction to a team of specialists that, in-turn, provide support, information and referrals to contacts who consented for follow-up. Assist in live coaching in-the-moment, problem-solving and navigating issues as they arise during follow-up contact, including crisis contacts, in accordance with policies and procedures. Maintain consistent and effective communication throughout the shift with other supervisors and management. Respond promptly to requests for guidance and support.
 </li>
 <li>
 Supervision &amp; Leadership: Provide regular clinical and administrative supervision to the 988/HL Outbound Specialists to promote continual growth and improvement. Proactively identify and address program needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with NAMI Chicago&rsquo;s values and the vision for the Outbound Program. Actively participate in meetings, trainings, and coaching sessions to support team cohesion and service excellence.
 </li>
 <li>
 Quality Improvement: Quality assurance includes documentation review, and live and recorded conversation monitoring. Ensure the compliance to policy and workflows by Outbound Specialists. Provide feedback and clinical consultation support quality improvement and compliance to enhance service delivery and team performance.
 </li>
 <li>
 Training &amp; Development: Participate in ongoing training and professional development to remain current with best practices. Identify team and individual specialist training needs and retraining needs; collaborate with Crisis &amp; Support Operations management to implement effective learning strategies. Support onboarding and continued training for new staff and interns as directed by management.
 </li>
 <li>
 Wellness: Actively engage in your wellness and communicate support needs as appropriate. Support specialists in understanding and accessing wellness supports. Adhere to the organization&rsquo;s wellness policies.
 </li>
 <li>
 Other Duties: Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and Experience
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in a social service field; Qualified Mental Health Professional (QMHP) consistent with the Illinois Administrative code.
 </li>
 <li>
 At least 1 year of experience providing training, lead work, and/or people management.
 </li>
 <li>
 At least 2-3 years of relevant experience providing social service support through telephonic outreach, crisis, and/or case management
 </li>
 <li>
 At least 2 years of experience working with vulnerable populations
 </li>
 <li>
 Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.
 
 
 </li>
 </ul>
 
 Essential Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts NAMI Chicago call centers. The NAMI Chicago call centers are a no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.
 </li>
 <li>
 Ability to make real-time rapid assessments of individuals during follow-up contact, as well as Outbound Specialist&rsquo;s needs, dexterity in judgement and navigation of a situation, recognition of appropriate utilization of leadership support and self-regulation of response to situations.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to effectively communicate with team members, those in crisis, their families, caregivers, and community stakeholders.?
 </li>
 <li>
 Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.
 </li>
 <li>
 Familiar with community resources and how to work with law enforcement and other community organizations (i.e., hospitals, outpatient clinics, etc.).
 </li>
 <li>
 Utilizes a growth mindset in supervisory tasks and connections with the team.
 
 
 </li>
 </ul>
 
 Welcome Qualifications
 
 
 
 <ul>
 <li>
 Previous experience at a social service warmline or hotline
 </li>
 <li>
 Bilingual in Spanish and English
 </li>
 <li>
 Certification in crisis interaction or suicide prevention
 </li>
 <li>
 Current ASIST or SafeTALK certification
 
 
 </li>
 </ul>
 
 Available Benefits
 
 
 
 <ul>
 <li>
 Company sponsored wellness activities.
 </li>
 <li>
 Medical, Dental and Vision benefits.
 </li>
 <li>
 Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.
 </li>
 <li>
 401k Retirement plan.
 </li>
 <li>
 Critical llness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.
 </li>
 <li>
 Generous PTO.
 
 
 </li>
 </ul>
 
 NAMI Chicago is an inclusive employer, we welcome
 
 
 and
 
 
 encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.
 
 
 
 
 Salary Range: $57,000 - $60,000
 
</div>

West Monroe

<div><div>Are you ready to make an impact?</div><div>
Senior Business Development Representative (BDR)

Lamina | Inside Sales | Remote / Hybrid (Chicago preferred) 


About Lamina

Lamina is a modern SaaS platform transforming how financial institutions manage syndicated and participation loans. Built to address long-standing inefficiencies, Lamina enables banks, credit unions, private credit and other lenders to manage the full loan lifecycle&mdash;from origination to servicing&mdash;in one unified platform.

Our platform connects institutions through a centralized, AI-enabled and API-first approach that streamlines collaboration, improves transparency, and replaces manual processes with real-time insights.

Backed by over 20 years of industry expertise, Lamina is redefining participation and syndication lending for a more connected and efficient future.

About the Role

We are hiring a Senior Business Development Representative to drive qualified pipeline and support complex sales cycles. This is a high-impact role requiring ownership of strategic outbound execution, and close collaboration with Business Development Executives (BDEs).

What You&rsquo;ll Do

Pipeline Generation &amp; Prospecting
Prospect into target accounts via email, phone, <ul><li>In</li>
</ul><ul><li>Execute outbound campaigns and generate new opportunities</li>
</ul><ul><li>Follow up quickly on inbound leads</li>
</ul><ul><li>Identify key stakeholders and buying centers</li>
</ul>
Sales Execution &amp; Collaboration
<ul>
<li>Qualify leads and schedule meetings for BDEs</li>
</ul><ul><li>Maintain accurate activity tracking in Salesforce and Hubspot</li>
</ul><ul><li>Partner with BDEs on account strategy and deal progression</li>
</ul>
Cross-Functional Impact
<ul>
<li>Collaborate with Marketing on campaigns and lead quality</li>
</ul><ul><li>Provide feedback to improve messaging and targeting</li>
</ul><ul><li>Contribute to outbound playbooks and best practices</li>
</ul>
What Success Looks Like
<ul>
<li>Consistently exceeding pipeline and meeting targets</li>
</ul><ul><li>Generating high-quality, multi-threaded opportunities</li>
</ul><ul><li>Strong conversion across inbound and outbound efforts</li>
</ul><ul><li>Becoming a trusted partner to BDEs</li>
</ul>
What We&rsquo;re Looking For

Experience
<ul>
<li>2&ndash;5+ years in BDR/SDR or inside sales roles</li>
</ul><ul><li>Proven success exceeding pipeline or meeting quotas</li>
</ul><ul><li>Experience in B2B SaaS, technology, or professional services</li>
</ul>
Skills &amp; Traits
<ul>
<li>Strong communication and business acumen</li>
</ul><ul><li>Highly organized and metrics-driven</li>
</ul><ul><li>Resilient, competitive, and coachable</li>
</ul><ul><li>Proactive &lsquo;hunter&rsquo; mentality</li></ul></div><div><div><div><div> 
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. 
 
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company&rsquo;s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.</div></div>
Seattle or Washington, D.C.
$66,600 - $77,000 USD</div><div>
Los Angeles
$66,600 - $77,000 USD</div><div>
New York City or San Francisco
$66,600 - $77,000 USD</div><div>
A location not listed above
$66,600 - $77,000 USD</div></div><div> 
<h3 class="jobSectionHeader">
Other consultancies talk at you. 
At West Monroe, we work with you.</h3>

We&rsquo;re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We&rsquo;re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what&rsquo;s next.

You&rsquo;ll feel the difference in how we work. We show up personally. We&rsquo;re right tin the room with you, co-creating through the challenges. With West Monroe, collaboration isn&rsquo;t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. 


West Monroe is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe&rsquo;s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA)</div></div>

Business Development Representative, Lamina, US

Verkada

<div>
 
 Who We Are
 
 
 
 Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
 
 
 Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
 
 
 
 About The Role
 
 
 
 The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
 </li>
 <li>
 Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
 </li>
 <li>
 Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
 </li>
 <li>
 Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
 </li>
 <li>
 Collaborate with Finance on various returns / orders issues.
 </li>
 <li>
 Take on other projects and tasks to help support Verkada operations
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 +2 years minimum experience in a call center setting
 </li>
 <li>
 Email handling and order entry experience in high volume environment
 </li>
 <li>
 Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
 </li>
 <li>
 Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
 </li>
 <li>
 Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
 </li>
 <li>
 Must be able to pass a customer service assessment
 </li>
 <li>
 NetSuite and Salesforce experience (not required, but a plus)
 </li>
 <li>
 Bachelor's Degree preferred
 </li>
 <li>
 Located in MST or CST timezone
 
 
 </li>
 </ul>
 
 US Employee Benefits
 
 
 
 Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
 
 
 <ul>
 <li>
 Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
 </li>
 <li>
 Nationwide medical, vision and dental coverage
 </li>
 <li>
 Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
 </li>
 <li>
 Expanded mental health support
 </li>
 <li>
 Paid parental leave policy &amp; fertility benefits
 </li>
 <li>
 Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
 </li>
 <li>
 Professional development stipend
 </li>
 <li>
 Fertility Stipend
 </li>
 <li>
 Wellness/fitness benefits
 </li>
 <li>
 Healthy lunches provided daily
 </li>
 <li>
 Commuter benefits
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
 
 
 </li>
 </ul>
 
 Annual Pay Range
 
 
 
 At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
 
 
 Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
 
 
 Estimated Annual Pay Range
 
 
 $48,000&mdash;$53,000 USD
 
 
 
 Verkada Is An Equal Opportunity Employer
 
 
 
 As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
 
 
 
 Your application will be handled in accordance with our Candidate Privacy Policy.
 
</div>

Fulfillment Specialist (Remote)

Sodexo

<div>Role Overview:
<div>The Business Development Manager plays a vital role in generating new business opportunities within the InReach convenience solutions segment. This sales role supports the sales process by identifying leads, qualifying prospects, and engaging potential clients through structured outreach and value-driven communication. The Business Development Manager focuses on smaller, transactional deals with short sales cycles and collaborates with internal teams to ensure alignment with client needs and business goals.</div><div></div><div> 
Remote role with local travel within the Chicago market.</div>
Incentives: Commission plan, vehicle allowance What You'll Do:
<ul><li>Research and identify prospective clients using CRM, social media, in the field territory planning and sales intelligence tools.</li><li>
Execute outbound call and email campaigns to introduce Sodexo&rsquo;s InReach convenience solutions offerings.</li><li>
Build relationships with key contacts to nurture opportunities and establish trust.</li><li>
Maintain accurate and up-to-date records in CRM to track activities, engagement, and lead status to maintain deal momentum. Leverage CRM dashboards to prioritize high-potential opportunities and flag aging deals for action or re-engagement. Align pipeline activities with target revenue goals, providing insights into deal velocity and probability to close.</li><li>
Follow-up on inbound marketing campaigns and outbound prospecting activities to advance them through the sales funnel.
</li><li>Actively support the conversion of qualified opportunities into closed-won deals by ensuring timely proposal delivery and pricing support.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li><div>Demonstrated success in sales. Preferrable in food services, hospitality, or convenience solutions.</div></li><li><div>
Proficiency in conveying product details and negotiating contracts with clients.</div></li><li>
Expertise in building and nurturing strong client relationships.</li><li>
Experience successfully closing deals with top-tier clients, resulting in a growth in client base.</li><li><div>
A hunter mindset.</div></li><li><div>
Ability to develop a robust pipeline that contributes to an increase in lead conversion rates.</div></li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - Bachelor&rsquo;s Degree or equivalent experience 
Minimum Management Experience - 3 years
 
Minimum Functional Experience - 3 years</div></div>

Business Development Manager - Convenience Solutions

Miracle-Ear

Perks &amp; Benefits:<ul><li>Base training pay + commission</li><li>Outstanding income potential for the right individual</li><li>Medical benefits + Dental + Vision</li><li>Paid vacation, sick time, and holidays</li></ul>Duties &amp; Responsibilities:<ul><li>The Hearing Instrument Specialist is responsible for performing hearing evaluations on new and existing patients and recommending the proper solution of technology to help the patients hearing loss and lifestyle.</li><li>Other responsibilities included but are not limited to, hearing aid fitting using Live Speech Mapping, hearing aid maintenance and repairs, patient counseling, and making sure the patient receives a thorough and memorable experience with us.</li></ul>Qualifications &amp; Skills Required:<ul><li>State licensing is required, which we provide training for, to ensure your success with us. If you currently hold a license, please let us know.</li><li>The ideal candidate must be sales focused and driven to grow their practice.</li></ul>Miracle-Ear, America's #1 choice in hearing healthcare is hiring a Medical Device Sales/Hearing Instrument Specialist for our Hearing Center. At its core this is an in office, sales-based position with a very strong emphasis on providing top level customer service to our patients. If you are willing to work hard and are passionate about making a positive impact in someone's life we would like to hear from you.Job Type: Full-timePay: $75,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>sales: 1 year (Required)</li></ul>Work Location: In person

Medical Device Sales

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Medical Device Sales