executive administrative assistant

call center representative Jobs in New York

call center representative

clearance administrator

administrative assistant (external agency staff) Jobs in New York

access center lead agent- fpa access center Jobs in New York

access center lead agent fpa access center

Mount Sinai Morningside

<div>
 
 Description
 
 
 
 Job Description
 
 
 The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the Supervisors absence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Schedules patient FPA appointments and updates practice management system.
 </li>
 <li>
 Collects patient demographics and insurance information and enters into practice management system.
 </li>
 <li>
 Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
 </li>
 <li>
 May schedule patients appointments for tests or consults.
 </li>
 <li>
 May initiate reminder calls for next days appointments.
 </li>
 <li>
 Manages training and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
 </li>
 <li>
 May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
 </li>
 <li>
 Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
 </li>
 <li>
 May participate and offer input into the Performance Appraisal process with the Supervisor.
 </li>
 <li>
 Point of contact in the Supervisors absence.
 </li>
 <li>
 Performs other related duties.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma/GED
 </li>
 <li>
 3+ years of secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment
 
 
 </li>
 </ul>
 
 Employer Description
 
 
 
 
 Strength through Unity and Inclusion
 
 
 
 The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
 
 
 At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
 
 
 
 About The Mount Sinai Health System
 
 
 
 Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
 
 
 
 Equal Opportunity Employer
 
 
 
 The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
 
 
 
 Compensation
 
 
 
 The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $21 - $34 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
</div>

Access Center Lead Agent- FPA Access Center

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Senior Cloud Solutions Engineer supports the development and execution of Humana&rsquo;s cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. 
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions.
The Senior Cloud Solutions Engineer is a key member of Humana&rsquo;s technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands‑on technical leadership across architecture, design, integration, and optimization of cloud‑based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.<h1 class="jobSectionHeader"> 
Use your skills to make an impact
 
</h1><h3 class="jobSectionHeader">Primary Responsibilities</h3><ul><li>Serve as the technical lead for Contact Center solutions, with hands‑on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).</li><li>Design, implement, and optimize cloud‑based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.</li><li>Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.</li><li>Partner with business analysts, solution architects, and product owners to translate business requirements into end‑to‑end technical designs and implementations across cloud and SaaS platforms.</li><li>Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google‑based and vendor platforms.</li><li>Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud‑native and GCP‑optimized architectures.</li><li>Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.</li><li>Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.</li><li>Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.</li><li>Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high‑quality engineering execution and delivery outcomes.</li></ul><div></div><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field</li><li>
10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions</li><li>
Strong analytical, organizational, and problem‑solving skills</li><li>
Passion for contributing to an organization focused on continuously improving consumer and member experiences</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Technical leadership experience delivering large‑scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).</li><li>
Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.</li><li>
Hands‑on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.</li><li>
Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).</li><li>
Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.</li><li>
Strong architecture experience across Business, Application, Data, and Technology domains.</li><li>
Excellent communication and influencing skills, with the ability to translate complex technical concepts into business‑relevant outcomes.</li><li>
Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.</li><li>
Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.</li><li>
Experience collaborating closely with vendors to influence product capabilities and roadmaps.</li><li>
Healthcare industry experience preferred.</li></ul><h3 class="jobSectionHeader">
Google Cloud Platform (GCP) &amp; Conversational AI &ndash; Preferred Skills</h3><ul><li>
Hands‑on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.</li><li>
Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.</li><li>
Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.</li><li>
Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.</li><li>
Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes‑based architectures.</li><li>
Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.</li><li>
Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.</li><li>
Exposure to GCP‑based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.</li></ul>
Additional Information
Work-At-Home Requirements<ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$106,900 - $147,000 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Senior Cloud Solutions Engineer - Contact Center

L'Oréal

Job Title: Manager - TikTok Shop Activation (CDMO)
 
Division: Chief Digital Marketing Office LUSA
 
Location: New York, NY (Hybrid - In-Office Required)
 
Reports To: TikTok Shop Acceleration Lead CDMO LUSA
 
Who We Are: 
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
 
At L’Oréal Consumer Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.
 
Mission: 
The TikTok Shop Activation Manager is the hands-on operator behind L’Oréal USA’s creator-led social commerce growth on TikTok Shop. This role owns the day-to-day execution across the TikTok Shop "AAA" framework: Assortment, Affiliates, and Activation. This includes setting up product pages, writing creator briefs, filming first-party content, managing affiliate communities, co-hosting livestreams, and coordinating daily with TikTok Shop Partner (TSP) agencies and brand teams to drive GMV.
 
This person must be an active TikTok content creator with affiliate status and working access to TikTok’s Affiliate Center. You will build direct relationships with L3+ creators, produce content that models best practices for the affiliate network, and serve as the organization’s subject matter expert on TikTok Shop content and commerce.
 
Core Responsibilities: 
Assortment and Product Strategy
 
<ul>
<li>Own the hands-on setup of new product pages, bundles, and TikTok Shop exclusives on the platform.</li>
<li>Share all new product information across internal teams (brand, DMI, media) and external partners (TSP, creators).</li>
<li>Consult on product and bundle strategy, providing expert feedback on what will resonate with creators and drive affiliate conversion.</li>
<li>Advise on pricing and commission structures based on creator-facing market intelligence and competitive benchmarking.</li>
</ul>
Creator and Affiliate Management
 
<ul>
<li>Build and manage relationships with L3+ creators through direct outreach. Personally identify, vet, and recruit high-impact affiliates beyond agency-sourced talent.</li>
<li>Develop and distribute creator briefs by gathering product details, claims, and content direction in consultation with brand marketing and DMI.</li>
<li>Provide clear sourcing guidelines to the TSP to ensure creator quality and brand alignment.</li>
<li>Review large creator partnerships (1M+ followers) and partner with DMI for approval.</li>
<li>Monitor creator content daily for compliance risk. Flag creators who violate L’Oréal USA or brand guidelines and execute de-monetization based on established escalation protocols.</li>
<li>Manage affiliate operations: link and code creation, attribution tracking, commission eligibility, and creator documentation (contact info, platform participation, gifting history, performance notes).</li>
<li>Coordinate product sampling and gifting operations, including order placement, shipment tracking, and follow-up to ensure creator activation.</li>
<li>Nurture the creator community through active engagement: host in-person creator events, moderate webinars, and manage communications via LARK, Discord, and TikTok Shop Affiliate Center.</li>
<li>Negotiate creator terms where applicable, including deliverables, usage rights, exclusivity, and timelines.</li>
</ul>
Activation and Content
 
<ul>
<li>Lead by example: film first-party TikTok content that models best-in-class storytelling, product education, and conversion-optimized formats for the affiliate network.</li>
<li>Review top-performing creator content and provide recommendations (alongside TSP) to media teams for paid boosting.</li>
<li>Surface high-performing content to brand teams for repurposing across owned channels.</li>
<li>Coordinate with the TikTok brand handle lead on the shoppable video posting schedule.</li>
<li>Co-host on-camera livestreams with agency talent to drive engagement and sales.</li>
<li>Execute A/B tests on content formats (e.g., creator vs. brand-led, trend-driven vs. product-led) and use results to refine briefing strategy.</li>
<li>Monitor TikTok algorithm shifts, trending sounds, and content formats. Translate platform intelligence into actionable creative pivots and updated creator briefs.</li>
</ul>
Campaign Strategy and Execution
 
<ul>
<li>Plan and execute affiliate campaigns, contests, and commission boosts tied to product launches, promotions, and tentpole moments.</li>
<li>Develop and manage a sampling strategy aligned to campaign cadence and sales targets.</li>
<li>Manage affiliate incentive budgets with rigorous focus on ROI and ROAS.</li>
<li>Oversee the full lifecycle of TikTok Shop campaigns, ensuring alignment with broader brand campaigns and a unified customer experience.</li>
</ul>
Performance Tracking and Reporting
 
<ul>
<li>Track and report on channel KPIs: GMV, GPM AOV, conversion rate, engagement, reach, active affiliates, and creator activation rate.</li>
<li>Analyze performance via TikTok Business Suite and Seller Center to identify optimization opportunities and full-funnel conversion insights.</li>
<li>Build TikTok Shop P&L forecasts to guide shop strategy and inform business planning.</li>
<li>Collaborate with Demand Planning, Marketing, and Commercial teams to forecast the impact of affiliate activities on inventory and sales targets.</li>
<li>Deliver weekly and monthly reporting with clear insights and actionable recommendations for senior leadership.</li>
</ul>
Cross-Functional Collaboration
 
<ul>
<li>Serve as the internal subject matter expert on TikTok Shop content and affiliate strategy, providing thought leadership to Marketing, A&I, and divisional stakeholders.</li>
<li>Act as the primary point of contact for TikTok Shop Partners (TSPs), ensuring operational alignment with L’Oréal’s strategic goals.</li>
<li>Partner with brand marketing to build a content bank that fills gaps and provides agility for trend-jacking and key brand moments.</li>
<li>Partner with Le Care to manage real-time community interactions, converting customer inquiries into engagement and sales opportunities.</li>
</ul>
Key Measures of Success: 
Creator Community and Program Health
 
<ul>
<li>Creator Activation Rate (Primary): Percentage of seeded creators who produce and post content for a given campaign.</li>
<li>Creator Pool Growth: Quarter-over-quarter growth in active, brand-safe creators in the affiliate program.</li>
<li>Community Engagement: Active participation and sentiment in creator channels (LARK, Discord), including webinar and event attendance.</li>
</ul>
Content and Sales Performance
 
<ul>
<li>GMV Achievement (Primary): Total revenue generated from the managed creator pool and brand content, aligned with brand budget and ambition.</li>
<li>AOV Growth (Primary): Quarter-over-quarter increase in average order value, driven by strategic bundling, multi-product briefs, and promotional offers.</li>
<li>Livestream Performance: GMV, average concurrent viewers, and engagement rate from hosted livestreams.</li>
</ul>
Operational Excellence
 
<ul>
<li>Content Compliance (Primary): Low rate of content violations, reflecting effective guideline communication and diligent monitoring.</li>
<li>Speed-to-Live: Efficiency of setting up new products, bundles, and creator briefs on the platform.</li>
</ul>
Requirements: 
<ul>
<li>Active TikTok content creator with affiliate status and working access to TikTok’s Affiliate Center. This is non-negotiable.</li>
<li>3-5+ years of experience in TikTok Shop management, affiliate marketing, influencer marketing, or creator partnerships, ideally within beauty or CPG.</li>
<li>Proven track record managing TikTok Shop affiliate programs, including creator sourcing, briefing, and performance optimization.</li>
<li>Comfortable on camera and able to produce first-party content that demonstrates platform best practices.</li>
<li>Strong operational skills: link/code management, attribution tracking, gifting logistics, and creator documentation.</li>
<li>Analytical rigor with GMV reporting, P&L forecasting, and platform analytics tools (TikTok Business Suite, Seller Center).</li>
<li>Deep knowledge of TikTok’s algorithm, content trends, trending sounds, and commerce features.</li>
<li>Experience managing creator communities across platforms like Discord, LARK, or similar.</li>
<li>Strong negotiation skills for creator partnerships, including deliverables, usage rights, and exclusivity terms.</li>
<li>Excellent cross-functional communication and stakeholder management skills.</li>
<li>Highly organized with the ability to manage multiple campaigns, creator relationships, and timelines simultaneously in a fast-paced environment.</li>
</ul>
What’s In It For You: 
<ul>
<li>Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)</li>
<li>Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)</li>
<li>Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)</li>
<li>Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)</li>
<li>Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)</li>
<li>Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)</li>
<li>Employee Resource Groups (Think Tanks and Innovation Squads)</li>
<li>Access to Mental Health & Wellness Programs</li>
</ul>
Don’t meet every single requirement? At L’Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
 
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
 
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting USApplicationAccommodation@loreal.com.

Manager - TikTok Shop Activation (CDMO)

Metropolitan Commercial Bank

<div>Come Work With Us:

Metropolitan Commercial Bank (&quot;MCB&quot; or the &quot;Bank&quot;) is a New York City&ndash;based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle-market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek's Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor's Choice recognition at the Banking Tech Awards USA for Digital Onboarding &amp; Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client-focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human&ndash;AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank's website at MCBankNY.com. 


Position Summary:

Metropolitan Commercial Bank (the &quot;Bank&quot;) is seeking an Applied AI Analyst to support the design, configuration, testing, and monitoring of applied AI, Generative AI, machine learning, and agentic workflow solutions in a highly regulated banking environment. Working under the guidance of AI Scientists and in partnership with engineering, risk, and business teams, this role focuses on internal human-in-the-loop use cases such as AI-assisted loan documentation generation, fraudulent transaction detection models, policy and knowledge copilots, workflow automation, and other productivity solutions. A meaningful portion of the role is dedicated to AI solution intake and delivery support&mdash; learning new business domains, engaging business owners, preparing required documentation, and supporting vendor and risk reviews, so that solutions can be built and deployed under strict control gates and documentation standards aligned to internal and external regulations. The role emphasizes strong documentation, human oversight, privacy-by-design, cybersecurity, and disciplined lifecycle controls aligned to internal and external regulations. The role also emphasizes familiarity with Microsoft Foundry / Foundry Agent Service, approved Microsoft Copilot ecosystems, RAG architectures, and enterprise data platforms such as Snowflake.

Standard 4-day in-office requirement, 1 day remote (of your choosing)

Essential Functions &amp; Responsibilities

Applied AI solution development &amp; analysis:
<ul>
<li>Support AI Scientists in building, configuring, and testing applied AI/GenAI solutions for high-value banking use cases such as credit memo generation, policy/regulatory summarization, knowledge assistants, and internal productivity copilots.</li>
<li>Develop and refine prompts, grounding instructions, structured outputs, evaluation datasets, and Retrieval-Augmented Generation (RAG) pipelines using embeddings, vector search, document chunking, and metadata-driven retrieval.</li>
<li>Prepare and transform structured and unstructured data; assist with API integrations, notebooks, and repeatable workflows that improve quality, traceability, and analyst productivity.</li>
</ul>
Agentic workflow design &amp; orchestration:
<ul>
<li>Assist in designing and testing agentic workflows using approved enterprise platforms and frameworks, including multi-agent patterns, human-in-the-loop approvals, handoffs, and subagent / agents-as-tools designs.</li>
<li>Work with emerging interoperability patterns such as Model Context Protocol (MCP), tool / skill / plugin integration, and Agent-to-Agent (A2A) connectivity under supervision and within approved guardrails.</li>
<li>Document workflow steps, tool schemas, fallback logic, escalation paths, and safe disablement / rollback procedures for agentic and GenAI solutions.</li>
</ul>
Microsoft Foundry, Copilot, and enterprise platform enablement:
<ul>
<li>Support prototyping and evaluation in Microsoft Foundry / Foundry Agent Service and related Microsoft ecosystems (for example, Microsoft 365 Copilot) while partnering with Engineering and Data teams operating on Snowflake and other approved enterprise platforms.</li>
<li>Assist with prompt and agent configuration, retrieval integration, logging, model / tool versioning, and operational runbooks.</li>
</ul>
Evaluation, testing, and monitoring:
<ul>
<li>Create and execute test cases for accuracy, groundedness, hallucination, task completion, retrieval quality, bias/fairness, and basic adversarial or prompt-injection scenarios; escalate issues promptly.</li>
<li>Track KPIs/KRIs, output quality, drift indicators, and user feedback; maintain evidence needed for pilot reviews, production monitoring, and periodic reassessment.</li>
</ul>
AI governance, intake documentation, and cybersecurity/privacy controls:
<ul>
<li>Support AI use-case intake and governance processes by preparing required documentation (e.g., AI intake forms, model/system inventories, change-control artifacts, and audit-ready evidence packs) aligned to MCB's Trustworthy &amp; Responsible AI Principles and internal approval processes.</li>
<li>Learn domain and process context for new use cases by speaking with business owners and control partners; translate requirements into clear problem statements, data needs, user journeys, control gates, and documentation required to comply with internal and external regulations.</li>
<li>Support third-party / AI vendor due diligence by collecting and organizing evidence, reviewing vendor documentation, and helping risk-tier AI vendors and solutions in partnership with Third-Party Risk and Cyber/IT; act as an AI subject matter expert in providing an understanding of AI-specific risks.</li>
<li>Apply privacy-by-design, data minimization, access-control, and secure prompt/data handling practices; follow approved tooling and build standards.</li>
</ul>
Cross-functional partnership and continuous learning:
<ul>
<li>Communicate findings, limitations, and recommendations clearly to AI Scientists, managers, control partners (Model Risk, Compliance/Legal, Cyber/IT, Data Privacy), and business stakeholders; incorporate feedback quickly and accurately.</li>
<li>Contribute to playbooks, standard operating procedures, and reusable templates for prompts, evaluations, agent patterns, and workflow controls.</li>
</ul>
Innovation and best practices:
<ul>
<li>Stay current on practical applied-AI methods&mdash;including RAG, evaluation frameworks, agentic workflow design, MCP, A2A, and Microsoft Foundry capabilities&mdash;and recommend fit-for-purpose uses under established control gates.</li>
<li>Demonstrate sound judgment, curiosity, and willingness to learn from senior AI Scientists while promoting responsible AI, reproducibility, and disciplined execution.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>2+ years of work experience.</li>
<li>Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, Information Systems, Mathematics, or a related field is preferred. Relevant internships, apprenticeships, or comparable hands-on AI, analytics, or automation project experience will be considered.</li>
<li>Working knowledge of Python, SQL, notebooks, REST APIs, JSON/YAML, and version control (e.g., Git) for data analysis and AI workflow support.</li>
<li>Understanding of traditional machine learning model development and lifecycle concepts, including model training, data leakage prevention, testing/validation, monitoring, and common performance metrics for classification and regression.</li>
<li>Familiarity with LLM application patterns, including prompt engineering, structured outputs, function/tool calling, Retrieval-Augmented Generation (RAG), embeddings, and vector search.</li>
<li>Familiarity with Microsoft Foundry (including Foundry Agent Service), Microsoft 365 Copilot / Copilot Studio concepts, and approved enterprise data/AI platforms such as Snowflake.</li>
<li>Understanding of agentic workflow concepts such as MCP servers/tools, skills/plugins, subagents or agents-as-tools, handoffs, human-in-the-loop controls, and A2A integration patterns.</li>
<li>Ability to test and evaluate AI outputs for accuracy, groundedness, hallucination, retrieval quality, bias/fairness, and basic security misuse scenarios.</li>
<li>Working knowledge of model and data governance concepts, including documentation, monitoring, change control, inventories, audit trails, and three-lines-of-defense oversight in a regulated environment.</li>
<li>Strong written and verbal communication skills; ability to turn technical findings into clear summaries, test evidence, and action items for business and risk stakeholders.</li>
<li>Analytical, organized, and adaptable mindset; ability to learn quickly, manage multiple workstreams, and balance innovation with risk discipline.</li>
</ul>
Preferred Qualifications &amp; Skills
<ul>
<li>Financial services exposure in fraud, AML/KYC/CDD/EDD, underwriting, commercial banking, treasury, policy governance, or contact center analytics.</li>
<li>Hands-on experience with Microsoft Foundry / Foundry Agent Service, Azure AI Search or equivalent retrieval tooling, M365 Copilot / Copilot Studio, Snowflake, or similar enterprise AI platforms is a plus.</li>
<li>Experience with RAG architectures, vector databases / vector search, document chunking, metadata extraction, OCR/document understanding, and prompt engineering.</li>
<li>Exposure to agentic workflow patterns such as MCP tool integration, skills/plugins, handoffs, subagents, A2A, and evaluation frameworks for task completion and tool-call quality.</li>
<li>Familiarity with LangChain, Semantic Kernel, LangGraph, Microsoft Agent Framework, or similar orchestration libraries/frameworks is a plus.</li>
<li>Awareness of external regulations including SR 11-7, SR 23-4, AI use-case intake / inventory processes, privacy, cybersecurity, and third-party risk expectations in a regulated environment.</li>
<li>Ability to work in a constantly evolving environment.</li>
<li>Must have excellent written and verbal communication skills.</li>
<li>Demonstrate analytical, troubleshooting, and problem-solving skills.</li>
<li>The ability to learn new technologies quickly.</li>
<li>Self-directed individual with strong organizational and communication skills.</li>
<li>Ability to synthesize multiple sources of information with an understanding of the bigger picture needs and operations of the Bank.</li>
<li>Collaborative team player who can find practical solutions in a dynamic work environment.</li>
<li>Ability to handle ambiguity, manage multiple tasks at once, and shift effectively between priorities.</li></ul> 


Potential Salary: $120,000 - $150,000 annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Applied AI Analyst

<div>
 
 Before you apply to a job, select your language preference from the options available at the top right of this page.
 
 
 
 Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
 
 
 
 Job Description
 
 
 
 
 Together, we are Marken, UPS Healthcare Precision Logistics.
 
 As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.
 
 
 
 Job Description
 
 
 
 Ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers
 </li>
 <li>
 Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries
 </li>
 <li>
 Condition the shipments as required
 </li>
 <li>
 Create the applicable Route Legs depending on the service
 </li>
 <li>
 Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries
 </li>
 <li>
 Track every shipment using the Maestro Wiki report designed for Dispatch
 </li>
 <li>
 Confirm that every recovery/receiving is complete by matching the information against the manifest during reception process, placed shipment into required temperature and replenished as needed.
 </li>
 <li>
 Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)
 </li>
 <li>
 Provide periodical inspection to the vehicles to confirm that they are in proper conditions
 </li>
 <li>
 For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office
 </li>
 <li>
 Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly
 </li>
 <li>
 Updating the Tableau board
 </li>
 <li>
 Uploading all documents in the system in a timely manner
 </li>
 <li>
 Downloading TT4&rsquo;s in the system in a timely manner
 </li>
 <li>
 Placing delay codes and notes in Maestro
 </li>
 <li>
 Updating the dispatch turnover spread sheet for the next shift
 </li>
 <li>
 Confirming and printing emails for pickups
 </li>
 <li>
 Consistent communication with Export and Import for airport recoveries and drops
 </li>
 <li>
 Knowing the location of your drivers and LSP&rsquo;S always
 </li>
 <li>
 Replenishing all local deliveries as necessary
 </li>
 <li>
 Paying for Import shipments
 </li>
 <li>
 Creating Pick Up Orders for airlines
 </li>
 <li>
 Going over the Route leg alert screen in Maestro
 </li>
 <li>
 General warehouse work
 </li>
 <li>
 picking /packing
 </li>
 <li>
 Forklift
 </li>
 <li>
 work with dry ice - cold temp
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc)
 </li>
 <li>
 The ideal candidate has experience from working in a GDP environment
 </li>
 <li>
 Proven ability to implement process improvement initiatives
 </li>
 <li>
 Decision making and problem solving skills
 </li>
 <li>
 Attention to detail and truly cares about quality
 </li>
 <li>
 Excellent communication skills
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 Our compensation reflects the cost of labor across several US geographic markets.
 
 The base pay for this position ranges from $22.30 per hour to $36.25 per hour.
 
 Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate&rsquo;s work experience.
 
 
 Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance &amp; Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
 
 
 
 Employee Type
 
 
 
 Permanent
 
 
 UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
 
 
 
 Other Criteria
 
 
 
 UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
 
 
 
 Basic Qualifications
 
 
 
 Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
</div>

Dispatch Associate II Sun-Thurs 2pm-10:30pm

Managing Director, Energy Infrastructure Investments

Mount Sinai Health System

<div>Description
The Clinical Assistant provides clinical and administrative support to physicians and surgeons. This individual coordinates patient care by serving as a liaison between physicians, patients, families, internal/external healthcare providers, homecare providers and insurance companies. Mentors and trains less experience staff members. 
Responsibilities<ul><li>
Serves as a liaison between physicians, patients, families, healthcare providers, nursing homes, homecare providers, patient employers and insurance companies to ensure quality patient care for patients seen in the campus and offsite satellite offices.</li><li>
Coordinates the daily activities of the physician team staff to ensure an effective and efficient daily operations flow.</li><li>
Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Assists physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information.</li><li>
Fulfills clerical responsibilities as assigned which may include: sending and receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc. Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. These responsibilities may be carried out using the electronic medical record (EMR) system, database or manually as necessary.</li><li>
Enters orders into the electronic medical record (EMR) system or prepares prescription refill requests on behalf of the physician for the review and approval by the ordering physician.</li><li>
May perform medical scribe functions as directed by the supervising physician, depending on the needs of the department.</li><li>
Inventories, orders or re-stocks medical supplies as applicable.</li><li>
Provides set-up of examination room and instruments in accordance with proper sterilization techniques established by hospital and infection control policies.</li><li>
Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, crash cart or others as needed. Checks expiration dates on all medications and medical supplies disposing appropriately as per institution policy.</li><li>
Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances.</li><li>
May perform appointment scheduling or the booking of surgeries/procedures, or works in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms.</li><li>
May be required to perform proficient phlebotomy duties.</li><li>
May check and verify and update insurance information utilizing internal or web sources. May perform and verify pre-certification for procedures as necessary</li><li>
Provides training and mentoring to Level I MA staff.</li><li>
May assist in establishing Medical Assistant I and II schedules and work flow to meet the needs of the practice and applicable to patient volumes.</li><li>
Performs other duties as assigned.</li></ul> 

Qualifications<ul><li>
High School Diploma/GED</li><li>
Completion of a certificate Medical Assistant program from an accredited school;</li><li>
Completion of a Medical Scribe training program (if the Scribe role is required by the department)</li><li>
3+ years of experience as a Medical Assistant</li><li>
BCLS certification &ndash; Required Issuing Authority: AHA</li></ul> 
Non-Bargaining Unit, 846 - Otolaryngology MSH FPA - ISM, Icahn School of Medicine 
Employer Description
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.8018 - $36.6767 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Clinical Assistant - Otolaryngology

Explore 1206+ Access center lead agent fpa access center in New York this May. Find roles across top companies and apply now to boost your career.