associate account director

customer service associate Jobs in New York

customer service associate

account associate- commercial insurance (remote) Jobs in New York

account executive

account manager

account associate commercial insurance remote

Insurance Office of America

<div><p><b>Description</b>
</p><p><b>Job Description:</b></p><p></p><p><b><br>
Title: Account Associate - Commercial Lines</b></p><p><b><br>
Work Mode: </b>Remote (Eastern and Central Time Zones Only)<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>Real Estate, Construction, Contractors<br>
<br>
<i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i></p><p><br>
<br>
<b>About the Role:</b> Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.</p><p><br>
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<b>Key Responsibilities:</b></p><ul><li><p><b><br>
Team Support:</b> Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant.</p></li></ul><ul><li><p><b><br>
Office Support:</b> Assist with general office tasks and administration.</p></li></ul><ul><li><p><b><br>
Policy Processing:</b> Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.</p></li></ul><ul><li><p><b><br>
Task Management:</b> Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.</p></li></ul><ul><li><p><b><br>
Data Management:</b> Maintain accurate and up-to-date data in agency systems.</p></li></ul><ul><li><p><b><br>
Activity Monitoring:</b> Ensure timely completion of tasks and activities.</p></li></ul><ul><li><p><b><br>
Communication:</b> Keep the account team informed of workload status and any issues.</p></li></ul><ul><li><p><b><br>
Service Excellence:</b> Provide proactive and responsive service.</p></li></ul><ul><li><p><b><br>
Performance Monitoring:</b> Ensure productivity and quality standards are met.</p></li></ul><ul><li><p><b><br>
Promote Culture:</b> Participate in team building and promote a positive work environment.</p></li></ul><ul><li><p><b><br>
Continuous Improvement:</b> Seek and adopt best practices.</p></li></ul><ul><li><p><b><br>
Compliance:</b> Stay updated on company policies and procedures.</p></li></ul><ul><li><p><b><br>
Professional Development:</b> Enhance technical skills and industry knowledge.</p></li></ul><ul><li><p><b><br>
Relationship Building:</b> Foster positive relationships with colleagues and leadership.</p></li></ul><ul><li><p><b><br>
Champion IOA Values:</b> Demonstrate integrity and leadership.</p></li></ul><p><br>
<br>
<b>Ideal Candidate Qualifications:</b></p><ul><li><p><br>
2+ years of industry experience, OR 5+ years of related experience in customer service</p></li></ul><ul><li><p><br>
Thorough knowledge of insurance brokerage and client needs</p></li></ul><ul><li><p><br>
Required active licensing</p></li></ul><ul><li><p><br>
Strong analytical, problem-solving, and decision-making skills</p></li></ul><ul><li><p><br>
Exceptional customer service, communications. multitasking, and organizational skills</p></li></ul><ul><li><p><br>
Proficiency in MS Office (Outlook, Word, Excel)</p></li></ul><ul><li><p><br>
High School Diploma (or equivalent)</p></li></ul><p><br>
<br>
<b>What We Offer:</b></p><ul><li><p><br>
Competitive salaries and bonus potential</p></li></ul><ul><li><p><br>
Company-paid health insurance</p></li></ul><ul><li><p><br>
Paid holidays, vacations, and sick time</p></li></ul><ul><li><p><br>
401K with employer match</p></li></ul><p></p><ul><li><p><br>
Professional growth and career progression opportunities</p></li></ul><ul><li><p><br>
Respectful culture and work/family life balance</p></li></ul><ul><li><p><br>
Community service commitment</p></li></ul><ul><li><p><br>
Supportive teammates and a rewarding work environment</p></li></ul><p><br>
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<b>What to Expect (Application Process):</b></p><ul><li><p><br>
30-Minute Phone Screen, Online Assessments, and Interview(s)</p></li></ul><p></p><p><b>
Salary Range</b></p><p><i>
The expected pay range for this position is 45-65K annually, depending on experience, relevant skills, and geographic location.</i></p><p></p><p>
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Account Associate- Commercial Insurance (Remote)

<div><p><b>Description</b>
</p><p><b>Job Description:</b></p><p></p><p><b>
Title: Account Manager - Commercial Lines</b></p><p></p><p><b>
Work Mode: </b>Fully remote for EST/CST based candidates<b> | Location/Supporting: </b>Cherry Hill, NJ<b>| Book Focus: </b>Real Estate, Habitational, Property, Hotels</p><p><br>
<br>
<i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i><br>
<br>
<b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.</p><p><br>
<br>
<b>Key Responsibilities:</b></p><ul><li><p><b>
Technical Competence</b>: Maintain technical competence and industry expertise.</p></li><li><p><b>
Team Leadership</b>: Direct daily activities of the account management team.</p></li><li><p><b>
Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis.</p></li><li><p><b>
Policy Management</b>: Manage policy expirations and renewals.</p></li><li><p><b>
Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals.</p></li><li><p><b>
Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances.</p></li><li><p><b>
System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</p></li><li><p><b>
Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion.</p></li><li><p><b>
Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues.</p></li><li><p><b>
Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.</p></li><li><p><b>
Policy Compliance:</b> Stay updated on company policies and procedures.</p></li><li><p><b>
Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance.</p></li><li><p><b>
Champion IOA Values:</b> Demonstrate integrity and leadership.</p></li></ul><p><br>
<br>
<b>Ideal Candidate Qualifications:</b></p><ul><li><p>
3+ years of account management experience, or 5+ years in the insurance industry</p></li><li><p>
Thorough knowledge of insurance brokerage and client needs</p></li><li><p>
Required active licensing; professional designation (CIC or equivalent) preferred</p></li><li><p>
Strong analytical, problem-solving, and decision-making skills</p></li><li><p>
Exceptional customer service, communication, multitasking, and organizational skills</p></li><li><p>
Proficiency in MS Office (Outlook, Word, Excel)</p></li><li><p>
High School Diploma (or equivalent)</p></li></ul><p><br>
<br>
<b>What We Offer:</b></p><ul><li><p>
Competitive salaries and bonus potential</p></li><li><p>
Company-paid health insurance</p></li><li><p>
Paid holidays, vacations, and sick time</p></li><li><p>
401K with employer match</p></li><li><p>
Professional growth and career progression opportunities</p></li><li><p>
Respectful culture and work/family life balance</p></li><li><p>
Community service commitment</p></li><li><p>
Supportive teammates and a rewarding work environment</p></li></ul><p><br>
<br>
<b>What to Expect (Application Process):</b></p><ul><li><p>
30-Minute Phone Screen, Online Assessments, and Interview(s)</p></li></ul><p></p><p><b>
Salary Range</b></p><p>
The expected pay range for this position is $70,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.</p><p></p><p>
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)

Interaudi Bank

<p><b>Overview</b></p><p>Are you eager to launch your career in banking? Interaudi Bank, a prestigious boutique private bank located in Midtown Manhattan, is seeking a Branch Ambassador to join our client-focused team. This exceptional entry-level opportunity offers structured, hands-on training across three core areas of the branch, including Customer Information Files (CIF) data entry, Front Desk Operations, and Teller Services.</p><p>This position is ideal for a detail-oriented, service-driven professional seeking to build a long-term career in private banking. You will gain exposure to client onboarding, account maintenance, cash handling, and daily branch operations while working in a highly professional, relationship-driven environment.</p><p><b>Key Responsibilities</b></p><p><b>Front Desk Agent</b></p><ul><li>Greet and assist clients and visitors</li><li>Manage and direct incoming phone calls</li><li>Support general branch administrative needs</li></ul><p><b>Customer Information Files (CIF) </b></p><ul><li>Enter new account data using Salesforce CRM and Bankmate</li><li>Process account changes</li><li>Close accounts as directed by Client Services</li></ul><p><b>Teller Services</b></p><ul><li>Process cash withdrawals, cash and check deposits</li><li>Perform daily cash reconciliations</li><li>Review and process mobile check deposits</li><li>Execute foreign currency transactions</li></ul><p><b>Qualifications</b></p><ul><li>Exceptional customer service and organizational skills</li><li>High level of discretion and confidentiality</li><li>Bachelor&rsquo;s degree required</li><li>Bilingual (Spanish, French, Arabic) preferred</li></ul><p><b>Why Interaudi</b></p><ul><li>Boutique private bank with 40+ years of history</li><li>Structured development within private banking</li><li>Hands-on training</li><li>People-first culture</li></ul><p><b>Compensation &amp; Benefits</b></p><p>The base salary for this role is up to $60,000 commensurate with experience.</p><p><b>Additional Benefits Include: </b></p><ul><li>Career advancement opportunities</li><li>Professional training &amp; development</li><li>Health, Vision, and Dental Insurance</li><li>Corporate events</li><li>401(k) plan</li></ul><p><b>About Us: </b></p><p>Interaudi Bank, established in 1983 and celebrating over 40 years of service, provides a full range of personal and commercial banking products and services, as well as asset management through our subsidiary Ameraudi Asset Management. We offer top-tier, VIP service, to every single one of our clients. You&rsquo;ll be part of a privately-owned commercial bank headquartered in a historic townhouse right in the heart of Midtown Manhattan with a second branch located in Miami at Brickell City Centre. We deliver personalized banking services to a diverse clientele with business development strategies enabling us to reach customers globally.</p><p><i><b>An Equal Opportunity Employer:</b></i></p><p><i>Interaudi Bank is an equal opportunity employer and strongly supports diversity and inclusion in the workplace. Qualified applicants are considered for positions without regard to age, sex, gender identity, gender expression, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship status, disability, marital status, veteran status, military status, genetic information or any other legally recognized protected basis under federal, state, or local laws. Interaudi Bank also provides reasonable accommodations to qualified disabled individuals, to assist in the hiring process in the performance of essential job functions without imposing a hardship on the Company, as required by federal, state or local law. Interaudi Bank is also is committed to accommodating religious beliefs.</i></p><p>Pay: Up to $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Language:</p><ul><li>French (Preferred)</li><li>Spanish (Preferred)</li><li>Arabic (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>New York, NY 10022 (Required)</li></ul><p>Work Location: In person</p>

Branch Ambassador - Private Banking (COLLEGE GRAD)

Bisnow

<div>
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  This position must sit in EST time zone. Office or remote options.
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 <strong>
  Bisnow Overview
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 </strong>
 Bisnow is the leading B2B media platform powering the commercial real estate industry. We connect CRE professionals through award-winning news, high-impact events, marketing solutions, recruiting services, and sales enablement tools that drive real business results.
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 With 1.7M+ subscribers and 400+ events annually across 47 markets in the U.S., Canada, the UK, Ireland, and the Netherlands, we don&rsquo;t just cover the industry, we help move it forward.
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 We inform. We connect. We create opportunities that turn into deals. Global mindset. Hyper-local execution.
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  <strong>
   We&rsquo;re seeking a sharp, creative and obsessively curious Senior Editor to help lead Bisnow&rsquo;s flagship daily newsletter, read by tens of thousands across the commercial real estate industry. This role is equal parts newsletter architect, data sleuth and trend forecaster. You&rsquo;ll help set the tone and direction for our most visible product &mdash; shaping daily news coverage, uncovering rising markets and asset classes and delivering sharp analysis rooted in proprietary and outside-the-box data.
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   You&rsquo;ll contribute original writing and strategic editorial vision to the newsletter itself &mdash; including a regular in-depth column that anchors the edition with voice, insight and edge.
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  <strong>
   You will also manage and edit three beat reporters focused on hyperlocal high-impact CRE news and enterprise reporting in their own cities.
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  <strong>
   This is a high-autonomy, high-visibility role for someone who understands both real estate and the art of writing and reporting that demands to be read. You&rsquo;ll help steer the daily rhythm, but also elevate the team's work with exclusive charts, smart curation of research and deeper dives into what&rsquo;s shaping CRE today &mdash; and what&rsquo;s coming next.
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  Key Responsibilities
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   Serve as an editor and content driver for The First Draft, Bisnow&rsquo;s top-performing daily newsletter
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   Write an &ldquo;anchor&rdquo; column (500+ words) at least twice a month that provides deep analysis or editorial voice &mdash; using original insights, interviews or overlooked data trends
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   Edit :14 stories a week across three East Coast-based reporters, ranging from breaking news to enterprise investigations
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   Source and integrate exclusive data and proprietary charts into the newsletter, with a target of at least two per week
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   Curate and contextualize research and data from beyond CRE (e.g. logistics trends, consumption habits, global economic shifts) to give readers an edge
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   Identify and spotlight fast-rising CRE markets, property types and sectors &mdash; aiming for at least one in-depth spotlight or &ldquo;rising opportunity&rdquo; package per month
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  What are we looking for?
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   At least 7 years of journalism experience, with 2 years in a management or assigning editor role
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   Strong working knowledge of CRE and related sectors
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   Proven experience writing or editing under tight deadlines &mdash; we're talking measuring in minutes, not hours &mdash; ideally in a newsletter or daily news environment
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   Background or training in data journalism strongly preferred
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   Ability to find surprising insights in overlooked sources and explain them clearly to a business audience
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   A great headline writer and structural editor with a clean, engaging writing style
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  </li>
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  What's in it for you?
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   Competitive compensation structure!
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   Medical, Dental and Vision Insurance - effective the 1st of the month following your start date
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   Short and Long Term Disability Insurance - this includes maternity and paternity leaves as well.
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   401K
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   Flexible Spending Account
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   Health Savings Account
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   Dependent Care Account
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   Unlimited Vacation Days
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   7 days paid sick leave
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   9 paid Holidays
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   Referral Bonus Program
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   Pet Friendly Offices
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   You&rsquo;ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate)
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  </li>
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 Get To Know Our Teams!
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 Before applying, please read our values below. Our values describe and give insight into our culture. If you do not share the same values, this role will not be a mutually beneficial fit. If you do share these values and want to apply, we encourage you to do so.
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  Our values demand that we be curious, self-aware, fearless, consistent. We say yes to seemingly insurmountable challenges because we dare ourselves to push further. And we go the distance because we are individually and collectively entrepreneurial, always asking: Why can&rsquo;t it be done? We find a way because we care more than the competition. We embrace team and disown ego. We are ruthlessly disciplined and unabashedly kind. We unreservedly challenge the status quo and vigorously fight for new levels of excellence. We believe the difference between good and great is exceptional communication. We obsess over creating value for our team and our customers. We push ourselves and our industry to be more inclusive, to champion diversity and to fight racism, gender bias and all forms of inequality. We never peak. We never quit. We never have excuses. We own our failures and we commit to being smarter and stronger because of them. We give our best today and even better tomorrow. We are here to win.
  <br/>
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 </em>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


East Coast Editor

Horizon Media, Inc.

<div><div>Job Description</div><div><div><div>
Blue Hour Studios is a social-first agency that makes brands magnetic through work that gets shared, remixed, and talked about. We create at the intersection of culture, content, creators, and commerce to help brands turn distinct cultural relevance into demand.</div></div><div></div><div><div>
Headquartered in New York and Los Angeles and backed by Horizon Media, we connect creativity and media to drive real business impact.</div></div><div></div><div><div>
The Associate Account Director is a leadership role on the account team, responsible for driving client relationships, leading social strategy, and overseeing the execution of impactful work. This person is a trusted partner to our clients, a leader to our internal teams, and a key contributor to the growth of our agency. This role reports to the VP, Account Director.</div></div><div></div><div><div>
At Horizon and Blue Hour Studios, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value you and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. We hire talented people, challenge them and give them every opportunity to grow.</div></div><div><div>
Responsibilities</div></div><div><div>
Strategic Planning &amp; Thought Leadership</div></div><div><ul><li><div>
Lead the development of social-first creative strategies that are culturally relevant and drive business results.</div></li></ul></div><div><ul><li><div>
Serve as a strategic partner to clients, providing thought leadership on the social landscape, creator economy, and emerging trends.</div></li></ul></div><div><ul><li><div>
Translate client business objectives into actionable, innovative social media campaigns and content programs.</div></li></ul></div><div><ul><li><div>
Identify and articulate new opportunities for client growth and brand distinction in the social space.</div></li></ul></div><div><div>
Client Relationship &amp; Account Management</div></div><div><ul><li><div>
Own and cultivate senior-level client relationships, acting as the primary point of contact and trusted advisor.</div></li></ul></div><div><ul><li><div>
Ensure client satisfaction and retention through proactive communication, strategic counsel, and flawless execution.</div></li></ul></div><div><ul><li><div>
Oversee all account operations, including scoping, budget management, and resource allocation.</div></li></ul></div><div><ul><li><div>
Masterfully present creative concepts and campaign results to clients, articulating the strategic rationale and business impact.</div></li></ul></div><div><div>
Team Leadership &amp; Supervision</div></div><div><ul><li><div>
Manage, mentor, and develop a team of account professionals, fostering a collaborative and high-performing team environment.</div></li></ul></div><div><ul><li><div>
Provide clear direction and feedback to internal teams, ensuring all work is on-brief, on-time, and on-budget.</div></li></ul></div><div><ul><li><div>
Inspire and motivate the team to produce innovative, best-in-class social creative.</div></li></ul></div></div><div><div><div>
Business Growth</div></div><div><ul><li><div>
Support new business efforts by contributing to proposals, pitches, and presentations.</div></li></ul></div><div><ul><li><div>
Identify opportunities for organic growth within existing client relationships.</div></li></ul></div><div><ul><li><div>
Manage account profitability, ensuring projects are delivered within scope and budget.</div></li></ul></div><div><div>
Qualifications</div></div><div><ul><li><div>
6+ yers experience in an account management or strategy role at a social, creative, influencer, or digital agency.</div></li></ul></div><div><ul><li><div>
A deep understanding of the social media and influencer landscape, including platforms, trends, and audience behaviors.</div></li></ul></div><div><ul><li><div>
Superior attention to detail, and incredibly collaborative nature.</div></li></ul></div><div><ul><li><div>
Demonstrated ability to lead and grow client relationships.</div></li></ul></div><div><ul><li><div>
Innate curiosity with strong strategic and creative thinking skills</div></li></ul></div><div><ul><li><div>
Excellent communication, presentation, and interpersonal skills.</div></li></ul></div><div><ul><li><div>
Ability to effectively manage a variety of overlapping projects.</div></li></ul></div><div><ul><li><div>
Experience managing and mentoring direct reports.</div></li></ul><div>
#BHS</div></div></div><div></div><div><i>
Horizon Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</i></div><div></div><div>
Salary Range</div>
$110,000.00 - $130,000.00<div></div><div><i>
A successful applicant&rsquo;s actual base salary may vary based on factors such as individual&rsquo;s skill sets, experience, training, education,</i><i> licensure/certifications,</i><i> and qualifications for the role. </i><i>As an organization, we take an aptitude and competency-based hiring approach.</i><i> </i><i>We provide a competitive total rewards package including a discretionary bonus and a variety of benefits including health insurance coverage, life and disability insurance, retirement savings plans, company paid holidays and unlimited paid time off (PTO), mental health and wellness resources, pet insurance, childcare resources, identity theft insurance, fertility assistance programs, and fitness reimbursement.</i></div></div>

Associate Account Director

Acast

<div><p><b>About Acast</b><br>
Since 2014, Acast has been building the world&rsquo;s most valuable podcast marketplace, creating the technology that connects podcast creators, advertisers, and listeners. Its marketplace spans more than 140,000 podcasts, 3,300 advertisers, and one billion quarterly listens. Crucially, those listens are monetized wherever they happen&mdash;across any podcast app or listening platform.</p><p><b>
About the role
</b><br>
Acast is seeking a Vice President, Account Management (US) to lead and transform our U.S. sales support and client services organization. This executive will be a strategic operator and subject matter expert responsible for evolving the account management function into a scalable, high-performance, client-centric engine that drives retention, upsell, and revenue optimization.</p><p>
This role will focus on building best-in-class internal processes, systems, and offshore/nearshore data management infrastructure to support a rapidly growing U.S. sales organization. The VP will lead premium client services for top-tier advertisers and agency partners while architecting a scalable support model that enhances seller productivity and revenue growth.</p><p><b>
Compensation range: </b>$220,000 - $240,000 annual + bonus<br>
<br>
<b>What you'll do</b></p><p><b>
Strategic Leadership &amp; Organizational Design</b></p><ul><li><p>
Define and execute the U.S. account management vision aligned with Acast&rsquo;s commercial strategy.</p></li><li><p>
Evolve the sales support structure to improve operational efficiency, seller enablement, and client satisfaction.</p></li><li><p>
Design and implement a scalable coverage model that supports enterprise, mid-market, and growth accounts.</p></li><li><p>
Partner with Sales, Ad Operations, Revenue Operations, Product, and Finance to ensure seamless cross-functional execution.</p></li></ul><p><b>
Process &amp; Systems Development</b></p><ul><li><p>
Serve as a subject matter expert in account management operations and client services.</p></li><li><p>
Develop and optimize internal processes, workflows, SLAs, and best practices to standardize execution across the U.S. organization.</p></li><li><p>
Lead CRM and systems enhancements to improve forecasting accuracy, tracking, renewals, and revenue optimization.</p></li><li><p>
Implement performance metrics and dashboards to measure retention, upsell, yield optimization, and client satisfaction.</p></li></ul><p><b>
Premium Client Services</b></p><ul><li><p>
Oversee enterprise-level account management for Acast&rsquo;s largest U.S. relationships</p></li><li><p>
Develop white-glove service frameworks tailored to premium clients.</p></li><li><p>
Lead strategic business reviews (QBRs), performance reporting, and executive-level client engagement.</p></li><li><p>
Identify and drive renewal, cross-sell, and upsell opportunities through data-driven insights.</p></li></ul><p><b>
Revenue Growth &amp; Optimization</b></p><ul><li><p>
Partner closely with U.S. Sales leadership to maximize long term value across accounts.</p></li><li><p>
Build structured upsell and optimization playbooks for the account management team.</p></li><li><p>
Implement revenue retention strategies and proactive renewal management frameworks.</p></li><li><p>
Leverage data and performance insights to identify incremental revenue opportunities.</p></li></ul><p><b>
Team Leadership &amp; Talent Development</b></p><ul><li><p>
Recruit, mentor, and scale a high-performing U.S. account management team (15-20 employees).</p></li><li><p>
Develop clear career paths and training programs to elevate subject matter expertise.</p></li><li><p>
Foster a culture of accountability, collaboration, and operational excellence.</p></li><li><p>
Create performance standards tied to retention, upsell, and client satisfaction metrics.</p></li></ul><p><b>
Who you are</b></p><ul><li><p>
12+ years of experience in account management, client services, revenue operations, or sales support leadership within digital media, advertising, ad tech, or related industries.</p></li></ul><ul><li><p>
Proven experience scaling sales support or account management teams in high-growth environments.</p></li><li><p>
Demonstrated expertise in offshore and nearshore operational management.</p></li><li><p>
Strong systems orientation, including CRM optimization and revenue reporting tools.</p></li><li><p>
Deep understanding of premium client services within advertising and media environments.</p></li><li><p>
Track record of driving upsell, renewal, and revenue optimization strategies.</p></li><li><p>
Experience leading U.S.-based enterprise client relationships.</p></li><li><p>
Exceptional cross-functional leadership and executive communication skills.</p></li></ul><p><b>
What Success Looks Like</b></p><ul><li><p>
Increased revenue retention and measurable growth in upsell performance.</p></li><li><p>
Improved seller productivity through optimized support structures.</p></li><li><p>
Streamlined processes and scalable systems supporting U.S. growth.</p></li><li><p>
High client satisfaction scores among premium advertisers and agencies.</p></li><li><p>
A high-performing, scalable, data-driven U.S. account management organization.</p></li></ul><p><b>
Culture</b></p><p>
Acast is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different.</p><p>
Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We&rsquo;re global and have remote teams, so it&rsquo;s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome.</p><p>
We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture.</p><p>
We very much look forward to finding the next great person to join our cause!</p></div>

VP Account Management - US

Chobani

<div><div><div>Key Account Manager (Healthcare)</div><div></div><div><br>
</div></div><p><b>Date: </b>Mar 12, 2026
</p><div><b>Location:</b> Remote, NY <div></div>Remote, PA <div></div>Remote, MA <div></div>Remote, NJ
</div><div><div><div><div><p>Summary</p>
</div><div><div>
Our Sales Force is the face of Chobani. We make sure every cup we sell meets a happy customer. We&rsquo;re a dedicated team. And it&rsquo;s easy to be dedicated when you&rsquo;re a part of something much bigger than yourself. We&rsquo;ve got an unbridled appetite for making a difference.</div><br>
<div></div>
<div>
Chobani is seeking a dynamic and experienced Key Account Manager to join our Foodservice team. The ideal candidate will have a proven track record of success in sales, particularly within the foodservice industry, and a passion for building trusted relationships while driving profitable growth. As a Key Account Manager, you will be responsible for prospecting, managing, and developing Chobani&rsquo;s foodservice region chain business. This includes selling the full Chobani portfolio into new and established healthcare establishments. The Key Account Manager will report to the Sr. National Account Manager of Healthcare and will be a key member of the Away From Home Sales Team.</div></div></div><div><div><p>
Responsibilities</p>
</div><div><ul><li>Develop and execute strategic sales plan designed to exceed sales targets and expand market share within assigned region.</li><li>Identify and prioritize new business opportunities through proactive prospecting and networking efforts.</li><li>Build and maintain strong relationships with key decision-makers at regional foodservice chains, including distributors, buyers, and operators.</li><li>Lead full sales cycle from lead identification to sold, including presenting product offerings, negotiating contracts, and securing commitments.</li><li>Collaborate with internal teams, including marketing, operations, and customer service, to ensure seamless execution of sales initiatives and superior customer satisfaction.</li><li>Monitor market trends, competitive activity, and customer feedback to identify opportunities for creative go to market strategy, and experience enhancement.</li><li>Track sales performance metrics through CRM and provide regular reports and updates to management on progress towards goals.</li><li>Utilize strong written and verbal communication with all stakeholders regarding customer, channel, industry insights and competitive trends</li></ul></div></div><div><div><p>
Requirements</p>
</div><div><ul><li>Bachelor's degree required</li><li>3+ years' consumer packaged goods experience including Foodservice regional account management, corporate or national account and/or distribution experience.</li><li>Strong negotiation skills and ability to close sales effectively</li><li>Ownership Results-driven mindset with a focus on exceeding targets and driving business growth.</li><li>Ability to work independently and collaboratively in a fast-paced, dynamic environment.</li><li>Highly customer focused with the ability to build and maintain strong relationships</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and colleagues.</li><li>Highly organized with the ability to manage multiple projects against deadlines</li><li>Proficient in Microsoft Office, Excel, and specifically Microsoft PowerPoint.</li><li>Knowledge of market and industry trends, competitors, and leading customer strategies</li><li>Willingness to travel 30-50%</li></ul></div></div></div><p>
About Us</p>
<div>
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers &ndash; Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at caf&eacute;s nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.</div><div><br>
<br>
Chobani uses food as a force for good in the world &ndash; putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.</div><div><br>
For more information, please visit <b>www.chobani.com</b> or follow us on Facebook, Twitter, Instagram and LinkedIn.</div><br>
<div></div>
<div><i>
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.</i></div><br>
<div></div>
<div>
The salary range for this full-time position is $94,000.00 - $147,950.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</div><br>
<div></div>
<div>
Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.</div></div></div><p></p>

Key Account Manager (Healthcare)

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