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account executive - audio visual integration Jobs in Atlanta

account executive/broker-art and collections Jobs in Atlanta

account manager ote 140000 year usd cxt software

CXT Software

<div>
 Are you a results-driven Account Manager who thrives on owning a number and building expansion pipeline? Are you ready to step into a high-ownership role where you are directly responsible for Net Revenue Retention (NRR), not just relationships? Do you want to operate like a business owner, with the autonomy and accountability to shape playbooks, processes, and outcomes from the ground up?
 
 
 CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.
 
 
 We're looking for an Account Manager to own and grow a
 
 $5M-$10M+ portfolio of customers
 
 in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer outcomes as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like.
 
 
 This role goes far beyond relationship management. You will own
 
 Net Revenue Retention (NRR)
 
 for your book of business, identify and close expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer outcomes, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization.
 
 
 If you want to own a number and be measured on outcomes, enjoy building pipeline and closing expansion deals, and thrive in environments that are evolving and improving, this is the role for you.
 
 
 
 Responsibilties
 
 
 
 <ul>
 <li>
 Own Net Revenue Retention (NRR) for your book of business &mdash; deliver against expansion, renewal, and retention targets
 </li>
 <li>
 Identify up-sell and cross-sell opportunities and progress them to close
 </li>
 <li>
 Build and maintain a healthy expansion pipeline (3-4x coverage) against quota
 </li>
 <li>
 Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
 </li>
 <li>
 Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
 </li>
 <li>
 Lead commercial conversations with customers &mdash; pricing, renewals, and contract changes
 </li>
 <li>
 Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
 </li>
 <li>
 Contribute to building the AM function &mdash; refine playbooks, processes, and best practices, and provide feedback on what is and isn't working
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales
 </li>
 <li>
 Proven track record of independently identifying and closing expansion opportunities
 </li>
 <li>
 Experience owning revenue targets (NRR, expansion, or renewals)
 </li>
 <li>
 Strong commercial acumen and negotiation skills
 </li>
 <li>
 Ability to manage multiple accounts and priorities effectively
 </li>
 <li>
 Experience working cross-functionally to drive customer outcomes
 </li>
 <li>
 Comfortable operating in an evolving, fast-paced environment
 </li>
 <li>
 Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)
 
 
 
 
 
 </li>
 </ul>
 
 Nice to have
 
 
 
 <ul>
 <li>
 Experience in a rebuild or transformation environment
 </li>
 <li>
 Previous experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a huge plus
 </li>
 <li>
 Daily use of AI in customer-facing and revenue workflows
 
 
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 More than just perks, they're the essential components of a rewarding career at CXT Software.
 
 
 
 <ul>
 <li>
 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world
 </li>
 <li>
 Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules
 </li>
 <li>
 Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals
 </li>
 <li>
 Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology
 </li>
 <li>
 Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!
 
 
 
 
 
 </li>
 </ul>
 CXT Software is an equal opportunity employer committed to a diverse workforce. We're seeking agile, resourceful experts ready to leverage creative problem-solving and ingenuity to drive our growth. If you're ready to be a key player in our exciting future, apply now.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 Base Salary (USD): $100,000
 
 
 Bonus (USD): $8,000
 
 
 Commission (USD): $32,000
 
 
 OTE (USD): $140,000
</div>

Account Manager (OTE $140,000/year USD), @CXT Software

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, we strive to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results. 
 
Customers rely on AWS databases, designed from the ground up to support the scale, performance, and availability needs of modern applications. As a Senior Database Sales Specialist as part of our United States Sales organization, you will help shape the future of the database platform industry and further establish AWS as the clear leader in cloud computing. We are seeking experienced enterprise IT sales specialists who can help deliver AWS database value to every company, from our most historical, to our most forward-thinking customers. 
 
Key job responsibilities 
Sales Specialists are the ultimate owner of the revenue and success goals of their services in the accounts/territories they are assigned to. Sales Specialists are empowered to pursue, create and develop opportunities for their service. They proactively grow usage and revenue for their specific service group within a defined geographic area/territory or vertical by executing known working sales plays. 
<ul><li>Manage database services including relational, non-relational, database migration services and AI enabled Database services.</li><li>Educate account teams on database messaging, programs, and services.</li><li>Partner with business development/Go-To-Market specialist and solutions architecture teams to accelerate database opportunities within strategic customer segments and key accounts.</li><li>Meet or exceed annual revenue targets.</li><li>Manage a robust sales pipeline and maintain an accurate revenue forecast.</li><li>Develop long-term and strategic relationships with key accounts and stakeholders.</li></ul> 
A day in the life 
Once you have completed your onboarding plan, you will be equipped to help account teams by leading sales opportunities through the opportunity lifecycle. A day in the life of a specialist seller can include time to learn something new about your product domain that you want to share with your account teams, collaborating on win plans for key opportunities, and meeting with customers to define solutions that transform their business. 
 
About the team 
We are a team of AIML, Analytics, and Database Sales specialists that help our enterprise customers transform their business in order to improve operational efficiency and develop new revenue streams by leveraging their data and the AI capabilities of the AWS Cloud and our AI application partners. We collaborate on customer initiatives, finding ways we can help each other, help our customers.
 
 
Inclusive Team Culture 
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams</li><li>7+ years of sales or account management experience</li><li>4+ years of direct field experience selling software or cloud solutions experience</li><li>Experience understanding needs of business and end customers and translating them into right solutions</li><li>Experience identifying, developing, negotiating, and closing large-scale technology deals</li><li>Experience positioning and selling technology to new customers and new market segments</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>BS degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent, or 5+ years of technical work experience</li><li>Experience driving adoption of new and disruptive technologies</li><li>Experience working within an enterprise company</li><li>Experience in direct sales or business development in software, cloud or SaaS markets selling to C-level executives (ideally Automotive and Manufacturing enterprise industry verticals).</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, GA, Atlanta - 142,800.00 - 193,200.00 USD annually 
USA, IL, Chicago - 142,800.00 - 193,200.00 USD annually 
USA, TX, Austin - 142,800.00 - 193,200.00 USD annually</div>

Sr Specialist Sales Rep. Databases, Automotive and Manufacturing

Zoll Medical Corporation

<div>CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:<ul><li>
LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.</li><li>
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.</li><li>
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.</li></ul> 
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. 
 
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. 
 
Job Summary 
 
Associate Territory Manager (ATM) is a field-based role that encompasses both sales and sales support responsibilities. The ATM will work collaboratively with Territory Manager(s) to support sales activities and territory management tasks that include customer and administrative support, assisting with territory management, territory coverage. This position reports to and will work under the direction of the Regional Management. 
The ATM Position may be a path to Territory Manager with strong performance and achievement of objectives. 
 
Essential Functions<ul><li>
Primary responsibilities include persuading physicians, engaging, educating and empowering support staff via one-on-one discussions, group in-servicing, exhibits and conferences, enabling prescribing entities to become self-sufficient through enrollment and utilization of ZOLL Patient Management (ZPM), with an added focus on CDx products. Additional strategic products to be added in the future.</li><li>
Responsible for selling and growth of accounts as assigned by the Region Manager</li><li>
Responsible for support of sales and ongoing account management of LifeVest to promote consistent utilization</li><li>
Responsible for support of sales and ongoing account management of CDx products</li><li>
Responsible for achieving assigned sales objectives.</li><li>
Responsible for learning, knowing, and implementing any / all Plans of Action launched to the Field Sales Organization</li><li>
Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness</li><li>
Effectively engage, educate, and empower support staff to identify patients and advocating on their behalf</li><li>
Enroll and train customers on the ZOLL Patient Management System</li><li>
Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions.</li><li>
Conduct level in-service meetings related to medical order process and requirements with auxiliary support staff</li><li>
Assist in document collection for all new medical orders and reorders</li><li>
Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.)</li><li>
Become a company expert and resource on both ZOLL and competitive products.</li><li>
Master both Integrity / GAP Model Selling skills.</li><li>
Represent ZOLL in a professional and ethical manner.</li><li>
Communicate openly and share information with others.</li><li>
Analyze and report on trends that you observe within your territory.</li></ul> 
Required/Preferred Education and Experience<ul><li>
Bachelor's Degree from a four-year college or university required</li><li>
Candidates must possess one of the following experience criteria:</li><li>
A minimum of one year sales experience in a strong BTB environment, pharmaceutical or medical device field</li><li>
A minimum of two years of relevant field clinical support experience for a pharmaceutical or medical device company</li><li>
A minimum of two years of strong clinical experience in a multispecialty hospital environment in cardiology</li><li>
A minimum of three years experience as a Junior Military Officer leading a team, project or account management</li><li>
Valid state driver's license required</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Ability to influence clinical decision-making process through sales efforts, including presentation and discussion of clinical data</li><li>
Must be willing, both at time of hire and throughout tenure, to relocate at discretion of Area Director within that Area&rsquo;s boundaries</li></ul> 
Physical Demands<ul><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
This position requires the employee to sit, stand, walk, talk, listen, hear and speak on a regular basis. May occasionally be required to stoop and bend.</li><li>
Must be able to drive an automobile and may be required to travel by train or airplane as needed.</li></ul> 
Working Conditions<ul><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors&rsquo; offices and other medical establishments within the assigned territory. Will at times be required to work atypical hours (evenings and weekends) based on customer and / or business needs.</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The &quot;at plan&quot; compensation (Base Salary + Variable Incentive Compensation) for this position is:
$95,000.00 which includes a base salary of $70,000.00 and commission in accordance with the company's sales compensation plan.
Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Associate Territory Manager - Atlanta

The Home Depot

<div><div>Position Purpose:
The Sr. Software Engineer is responsible for independently developing and consistently redesigning/refactoring a product to adapt to our customers and Associates' needs. As a Sr. Software Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Sr. Software Engineers may be involved in product and tool selection, configuration, security, resilience, performance tuning and production monitoring as well as mentoring less experienced engineers. 
Key Responsibilities:<ul><li>
50% Delivery and Execution - Develops, tests, deploys, and maintains software, with a clear understanding of the value the software is to provide; Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm; Consistently achieves results, even under tough circumstances; Develops test suites (functional, destructive, etc.) to enable success, rapid deployment of code to production; Takes a broad view when approaching issues; using a global lens</li><li>
20% Learns and Grows - Learns through successful and failed experiment when tackling new problems; Actively seeks ways to grow and be challenged using both formal and informal development channels</li><li>
20% Plans and Aligns - Collaborates with other team members in agile processes; Creates new and better ways for the organization to be successful; Works the Product Team to ensure user stories are valuable, developer ready, easy to understand and testable; Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; Adapts approach and demeanor in real time to match the shifting demands of different situations; Relates openly and comfortably with diverse groups of people</li><li>
10% Supports and Enables - Helps grow junior engineers by providing guidance on modern software development frameworks, and leading technical discussions</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Software Engineer Manager or Sr. Manager</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<div><ul><li>
2-4 years of relevant work experience</li></ul></div><div><ul><li>
Experience with front end technology such as HTML, CSS, Lightning Web Components (LWC), and Javascript/Typescript frameworks, an object-oriented programming language (preferably Salesforce Apex), Relational or noSQL database technology, Salesforce Object Model, SOQL, SOSL, cloud computing techniques, CI/CD tools, modern software design patterns</li></ul></div><div><ul><li>
Experience with Salesforce Service Cloud and Marketing Cloud Account Engagement (Pardot)</li></ul></div><div><ul><li>
Experience with Ad Tech automation of ad sales and campaign activation processes using Salesforce Sales Cloud</li></ul></div><div><ul><li>
Experience with security frameworks for user and services authorization and authentication, including Salesforce security model (profiles, permission sets, sharing rules)</li></ul></div><div><ul><li>
Experience with creating and executing unit, functional, destructive and performance tests</li></ul></div><div><ul><li>
Experience with modern debugging and root cause analysis techniques</li></ul></div><div><ul><li>
Experience with version control system (Git-based)</li></ul></div>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Global Perspective</li><li>
Manages Ambiguity</li><li>
Nimble Learning</li><li>
Self-Development</li><li>
Collaborates</li><li>
Cultivates Innovation</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Drives Results</li><li>
Interpersonal Savvy</li></ul></div> 
Apply End Date: 06/12/2026</div>

Senior Salesforce Engineer (Remote)

<div>Position Purpose:
The National Account Manager is a sales professional who is responsible for implementation of strategies and relationships with large strategic customers that utilize The Home Depot at a national level. This role manages national customers that have business based in the NAM's region. This position has the ability to identify current buying cycles as well as future buying opportunities in an effort to show year over year portfolio growth. The NAM should have the ability to develop relationships and create a large support network within the organization. Communication with executive leadership of large corporations with a multi-state footprint is essential. 
Key Responsibilities:<ul><li>
40% Schedule and complete sales calls with portfolio customers to drive sales growth and solution implementation. Educate customers on the services and products offered by The Home Depot. Address customer issue's and queries in a timely manner.</li><li>
25% Establish strategic relationships, demonstrate strong customer service and effective management of portfolio accounts.</li><li>
25% Work with Director Outside Sales and National Pro Managers on lead development, account management and category sales drivers.</li><li>
10% Conduct coaching and training of Pro field associates on pro processes and drive store level implementation of national customer solutions.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position reports to Director Outside Sales</li><li>
This positon has 10+ Direct Reports</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel more than 50% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).</li></ul> 

Working Conditions:<ul><li>
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Strong written and verbal communication skills</li><li>
Project Management experience</li><li>
Microsoft Office knowledge</li><li>
Knowledge of CRM tools</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Outside Sales experience</li><li>
Ability to implement sales strategies and create effective sales presentations</li></ul></div>

National Account Manager

Agile Resources, Inc.

<div>
 
 
 Location:
 
 Remote but must live in the metro Atlanta, GA area
 
 
 
 
 
 
 Employment Type:
 
 6-month W-2 contract-to-hire
 
 
 
 
 
 
 Compensation:
 
 $17/hour W-2 (no flexibility)
 
 
 
 
 
 This Technical Customer Support role supports external customers by helping resolve account, billing, subscription, installation, and basic technical issues. This is more of a customer support role than a traditional IT help desk position, but candidates should be comfortable troubleshooting software issues, documenting cases, and creating a positive customer experience across phone, email, chat, and ticket queues. Prior external SaaS support experience is strongly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide friendly, empathetic, and professional support to external customers across phone, email, chat, and ticket queues.
 </li>
 <li>
 Respond to high-volume customer requests while helping the team meet SLA expectations.
 </li>
 <li>
 Manage an individual case queue, resolve aging requests, and document all customer interactions clearly and accurately.
 </li>
 <li>
 Assist customers with account and subscription management, billing and invoicing questions, refunds, login issues, account authorization, entitlement management, downloads, and installation.
 </li>
 <li>
 Troubleshoot basic technical issues related to software access, plugins, crashes, bug tracking, cache/cookie issues, and general application usage.
 </li>
 <li>
 Use knowledge base articles and internal resources to resolve issues or properly qualify cases for escalation.
 </li>
 <li>
 Remotely support users when needed to help diagnose and resolve software or account-related issues.
 </li>
 <li>
 Maintain professionalism and composure while supporting customers in a fast-paced, high-volume environment.
 </li>
 <li>
 Continue learning products, internal systems, and support processes through training and ongoing education.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience supporting customers through phone, email, chat, or ticketing systems.
 </li>
 <li>
 Strong customer service skills with the ability to create a positive customer experience and build trust with users.
 </li>
 <li>
 Experience supporting external customers in a SaaS, software, technical support, customer support, or Level 1 help desk-style environment.
 </li>
 <li>
 Ability to troubleshoot software, account, login, billing, installation, and basic technical issues.
 </li>
 <li>
 Strong written and verbal communication skills, including active listening, empathy, patience, and clear documentation.
 </li>
 <li>
 Experience documenting customer interactions, troubleshooting steps, and resolutions in a ticketing system.
 </li>
 <li>
 Strong time management and prioritization skills in a high-volume case queue environment.
 </li>
 <li>
 Technical proficiency with computer systems, software applications, email platforms, office productivity tools, and modern support systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
 <li>
 Salesforce experience for ticketing, case management, documentation, or customer support workflows.
 </li>
 <li>
 External SaaS support experience.
 </li>
 <li>
 Experience with design, creative, engineering, architecture, or technical software support.
 </li>
 <li>
 Experience with Windows and Mac troubleshooting.
 </li>
 <li>
 Familiarity with remote support tools, customer support software, and knowledge base resources.
 </li>
 <li>
 Experience handling account management, subscriptions, refunds, billing, login issues, and software installation support.
 </li>
 </ul>
</div>

Customer Technical Support

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Application deadline: Applications will be accepted on an ongoing basis 
 
Amazon is seeking a Mechanical or Electrical Integration Lead to drive the successful installation, integration, and deployment of automation and material handling systems across multiple facilities. This role provides mechanical engineering expertise in complex automation environments, ensuring projects meet Amazon&rsquo;s safety, timeline, cost, and quality standards. The Mechanical or Electrical Integration Lead will Lead will manage installation crews installing material handling equipment across North America, collaborate across engineering, supply chain, and operations to implement scalable solutions, resolve technical issues, and deliver high-impact results across large, multi-site programs. 
 
Key job responsibilities 
Lead installation crews deploying material handling equipment across North American facilities 
Lead delivery of complex projects with multi-site impact. 
Provide technical expertise for automation initiatives across assigned sites
 
Implement technical solutions and lead project level decisions
 
Follow and help develop technical standards and best practices
 
Work cross-functionally with engineering, supply chain, and operations teams
 
Participate in technical reviews and drive engineering excellence
 
Implement scalable solutions across assigned facilities
 
Recommend and implement process improvements
 
Create and maintain technical documentation
 
Drive achievement of safety, timeline, cost, and quality metrics
 
Provide technical input to leadership for decision-making
 
Manage relationships with vendors and partners
 
 
A day in the life 
As a Operations Engineer, you will serve as a technical expert in the integration and deployment of automation and material handling solutions. This role requires strong technical expertise and the ability to collaborate across organizations to drive implementations and improvements across multiple sites.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li><li>Experience in engineering including a supervisory role managing people</li><li>Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment</li><li>5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience</li><li>Ability to travel up to 50% domestically</li><li>10+ years of OEM experience in MIL/EIL scope may be considered in lieu of a Bachelor's degree.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience of automated equipment including packaging machinery, sortation and conveyor systems</li><li>Experience in preventative maintenance systems</li><li>Knowledge of AutoCAD, VBA, and SQL at the intermediate level</li><li>Experience working with and managing third party vendors</li><li>Experience with Six Sigma, lean manufacturing</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, LOS ANGELES - 91,800.00 - 137,700.00 USD annually 
USA, CA, Los Angeles - 91,800.00 - 137,700.00 USD annually 
USA, CO, DENVER - 91,800.00 - 137,700.00 USD annually 
USA, CO, Denver - 91,800.00 - 137,700.00 USD annually 
USA, GA, ATLANTA - 91,800.00 - 137,700.00 USD annually 
USA, GA, Atlanta - 91,800.00 - 137,700.00 USD annually 
USA, IL, CHICAGO - 91,800.00 - 137,700.00 USD annually 
USA, IL, Chicago - 91,800.00 - 137,700.00 USD annually 
USA, MI, DETROIT - 91,800.00 - 137,700.00 USD annually 
USA, MI, Detroit - 91,800.00 - 137,700.00 USD annually 
USA, TN, NASHVILLE - 82,600.00 - 123,900.00 USD annually 
USA, TN, Nashville - 82,600.00 - 123,900.00 USD annually 
USA, TX, AUSTIN - 91,800.00 - 137,700.00 USD annually 
USA, TX, Austin - 91,800.00 - 137,700.00 USD annually 
USA, TX, DALLAS - 91,800.00 - 137,700.00 USD annually 
USA, TX, Dallas - 91,800.00 - 137,700.00 USD annually 
USA, TX, HOUSTON - 91,800.00 - 137,700.00 USD annually 
USA, TX, Houston - 91,800.00 - 137,700.00 USD annually 
USA, WA, SEATTLE - 91,800.00 - 137,700.00 USD annually 
USA, WA, Seattle - 91,800.00 - 137,700.00 USD annually</div>

Mechanical/Electrical Integration Lead, OMHS

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