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adult education case manager

International Rescue Committee

<div>
 The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
 
 
 
 Job Overview
 
 
 
 The Adult Education Case Manager provides case management services to clients participating in ESL classes at the RAI office in NYC. Case management comprises designing, developing, and implementing a career roadmap to prepare our IRC clients with low English proficiency to be ready to enter the job market. This role is responsible for supporting outreach and enrollment for English classes, creating educational and career goals for students, and monitoring student progress on goal attainment. The Adult Education Case Manager's efforts directly contribute to students' success, as they refer students to industry-aligned training and certifications, provide career coaching and job placement support, and develop community and employment partnerships.
 
 
 
 Work Schedule
 
 
 
 This is an in-person, part-time position (20 hours per week).
 
 
 
 Major Responsibilities
 
 
 
 <ul>
 <li>
 Conduct primary outreach for client enrollment into ESOL and Career Development programing.
 </li>
 <li>
 Conduct pre-enrollment assessments with clients, enroll eligible candidates, create career development plans detailing a client&rsquo;s long-term career goals and a step-by-step plan for their achievement, and provide ongoing case management.
 </li>
 <li>
 Provide intensive employment-focused case management to program participants.
 </li>
 <li>
 Maintain accurate and up-to-date case files documenting client goals, activities, and services, and monitor clients&rsquo; progress.
 </li>
 <li>
 Document services provided and client outcomes in relevant case management databases.
 </li>
 <li>
 Provide one-on-one assistance to help clients prepare their resumes, look for appropriate job opportunities, and practice interview skills.
 </li>
 <li>
 Develop and locate appropriate employment opportunities for clients.
 </li>
 <li>
 Identify and engage local agencies for participant referrals and maintain relationship with training partner to assess progress of training participants.
 </li>
 <li>
 Work closely with IRC employment specialists, case managers, and financial education staff members to integrate career development activities within existing services.
 </li>
 <li>
 Support colleagues in tracking quantifiable measurements to assess project effectiveness.
 </li>
 <li>
 May be required to facilitate workshops and refine advanced work readiness curriculum in collaboration with agency staff, both online and in person, to help clients overcome education and work barriers as needed.
 </li>
 <li>
 Other related duties as assigned.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 
 Work Experience / Education:
 
 
 
 
 <ul>
 <li>
 Relevant degree or equivalent professional experience.
 </li>
 <li>
 The ideal candidate would have experience in developing curriculum and instructing coursework for English Language Learners.
 </li>
 <li>
 Experience in a non-profit setting and prior experience working in employment services a plus.
 </li>
 <li>
 Experience working in a diverse and non-traditional setting with a multicultural client base.
 
 
 </li>
 </ul>
 
 
 Demonstrated Skills and Competencies
 
 
 
 
 <ul>
 <li>
 Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
 </li>
 <li>
 Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
 </li>
 <li>
 Exceptional organizational skills with proven attention to detail.
 </li>
 <li>
 Demonstrated success working and communicating effectively in a multicultural environment.
 </li>
 <li>
 Proven ability to contribute both independently and as a key team member.
 </li>
 <li>
 Proficient in Microsoft Office applications (Word, Excel, Outlook)
 </li>
 <li>
 Experience managing databases.
 
 
 </li>
 </ul>
 
 
 Language Skills
 
 
 
 
 <ul>
 <li>
 Fluent in English, both spoken and written; bilingual ability preferred, preferably in Spanish or French. Basic knowledge of Farsi, Pashto, Russian, or Ukrainian is a plus.
 
 
 </li>
 </ul>
 
 Preferred Experience &amp; Skills
 
 
 
 <ul>
 <li>
 Ability to work both independently and in a dynamic, cross-functional team structure
 </li>
 <li>
 Demonstrated ability to work effectively with stakeholders at all levels
 </li>
 <li>
 Ability to manage and work through change in a proactive and positive manner.
 
 
 </li>
 </ul>
 
 
 Working Environment
 
 
 
 
 <ul>
 <li>
 Willingness to work during class hours (mid-morning and late afternoon).
 </li>
 <li>
 Standard office work environment, along with some local travel to employers and other community-based partners.
 
 
 </li>
 </ul>
 
 Union Eligible
 
 
 
 This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.
 
 
 
 Compensation: (
 
 
 Pay Range: $27.50
 
 
 )
 
 Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
 
 
 
 PROFESSIONAL STANDARDS
 
 
 
 All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
 
 
 Cookies: https://careers.rescue.org/us/en/cookiesettings
 
 
 US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability &amp; life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 
 
 Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
</div>

Adult Education Case Manager

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Regular/Temporary: Temporary</li>
<li>Hours Per Week: 12</li>
<li>Salary Range: $ $36.43 - $36.43</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div>

Position Summary

University Life was created to develop and enhance the student experience at Columbia. Working in collaboration with students, faculty, and staff, University Life strengthens resources, policies, and conversations, and builds community outside of the classroom. Our efforts all connect to core values for the Columbia community:
<ul>
<li>Inclusion and belonging</li>
<li>Health and well-being</li>
<li>Sexual Respect</li>
<li>Community Citizenship</li>
</ul>
University Life is a central division focused on enhancing the student experience across Columbia&rsquo;s 17 schools and colleges. We serve as a student life hub for the University and are committed to promoting a diverse and inclusive campus culture where students can thrive in all dimensions of their lives. In University Life, we focus on connecting students to each other, to the broader University and surrounding community, and to opportunities beyond their schools.

Community Impact (CI), in partnership with neighborhood partners, strives to advance the public good, by providing quality social services, food assistance, youth mentoring, tutoring, and adult education in the Morningside Heights, Harlem, and Washington Heights communities.

CI provides classes in English for Speakers of Other Languages (ESOL), High School Equivalency (HSE) preparation for adults ages 18 and above. We incorporate job readiness and college preparation into its General Education Development (GED) curriculum. The goal of the program is to help adults improve their English language proficiency, enhance literacy and numeracy skills, obtain high school equivalency diplomas, transition to advanced training, and obtain or improve employment.

The GED instructor is a dynamic, committed instructor who has significant experience working with a diverse population of adult and non-traditional high school equivalency students. The GED Instructor should have experience teaching all four sections of the GED; must be able to work independently and have excellent interpersonal skills; be creative, organized, and committed to learner-centered, participatory education.

Under the supervision of the GED manager the GED Instructor will provide high school equivalency instruction to morning and evening students.

Hours vary between 10 am-8:30 pm.

Responsibilities
<ul>
<li>Create a student-centered, engaging learning environment.</li>
<li>Develop theme-based, contextualized lessons.</li>
<li>Assess student content knowledge and tailor instruction relevant to GED preparation.</li>
<li>Evaluate student progress through quizzes, tests, and assignments.</li>
<li>Administer required pre and post-TABE.</li>
<li>Maintain attendance records and work collaboratively with the GED Manager and Case Manager on student needs, participation, and retention.</li>
<li>Participate in team and staff meetings and training.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor&rsquo;s degree required; Master&rsquo;s degree in Education preferred.</li>
<li>Up to two years of related teaching experience, preferably in grant-funded workforce development and/or literacy programs.</li>
<li>Complete 14 hours of professional development hours as required by the Regional Adult Education Network (RAEN).</li>
<li>Knowledge of Pre-GED and GED curriculum, GED testing requirements, and comfortable teaching all 4 subject areas (Mathematical Reasoning, Reasoning Through Language Arts, Science, and Social Studies).</li>
<li>Ability to create thematic, content-based curricula.</li>
<li>Ability to assess differences in learning styles and capitalize on student strengths; support and guide individual students to develop a growth mindset.</li>
<li>Proficient at integrating technology into lessons.</li>
<li>Strong computer skills, including experience with Microsoft Office, and Google Suite.</li>
<li>Commitment to developing and incorporating innovative teaching methods.</li>
<li>Ability to engage a diverse population of adult learners; excellent communication and interpersonal skills.</li>
<li>Strong awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment.</li>
<li>Willing to travel within the Harlem, Manhattanville, and Washington Heights communities.</li>
<li>Variable Hours Officers are only permitted to hold one position at a time at the University</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Variable Hours Officer, GED Instructor

<div><ul><li>Job Type: Officer of Administration</li>
<li>Regular/Temporary: Temporary</li>
<li>Hours Per Week: 10-12</li>
<li>Salary Range: $ $36.43 - $36.43</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div>

Position Summary

University Life was created to develop and enhance the student experience at Columbia. Working in collaboration with students, faculty, and staff, University Life strengthens resources, policies, and conversations, and builds community outside of the classroom. Our efforts all connect to core values for the Columbia community:
<ul>
<li>Inclusion and belonging
</li>
<li>Health and well-being
</li>
<li>Sexual Respect
</li>
<li>Community Citizenship
</li>
</ul>University Life is a central division focused on enhancing the student experience across Columbia&rsquo;s 17 schools and colleges. We serve as a student life hub for the University and are committed to promoting a diverse and inclusive campus culture where students can thrive in all dimensions of their lives. In University Life, we focus on connecting students to each other, to the broader University and surrounding community, and to opportunities beyond their schools.

Community Impact (CI), in partnership with neighborhood partners, strives to advance the public good, by providing quality social services, food assistance, youth mentoring, tutoring, and adult education in the Morningside Heights, Harlem, and Washington Heights communities.

CI provides classes in English for Speakers of Other Languages (ESOL), Pre- GED and HSE preparation for adults ages 18 and above. We incorporate job readiness and college preparation into its curriculum. The goal of the program is to help adults improve their English language proficiency, enhance literacy and numeracy skills, obtain high school equivalency diplomas, transition to advanced training, and obtain or improve employment.

The ESOL instructor is a dynamic, committed instructor who has significant experience working with a diverse population of adult and non-traditional high school equivalency students. The GED Instructor should have teaching experience developing the 4 skills; speaking, listening, reading, and writing skills in English; must be able to work independently and have excellent interpersonal skills; be creative, organized, and committed to learner-centered, participatory education.

Under the supervision of the ESOL Manager the ESOL Instructor will provide immersive learner-centered instruction to morning and evening students.

Hours may vary from 10 am-8:30 pm.

Responsibilities
<ul>
<li>Create a student-centered, engaging learning environment.</li>
<li>Develop theme-based, contextualized lessons.</li>
<li>Assess student content knowledge; develop instruction to maximize oral language production; prepare learning resources and materials.</li>
<li>Evaluate student progress through quizzes, tests, and assignments.</li>
<li>Administer required pre and post-BEST Plus 2.0.</li>
<li>Maintain attendance records and work collaboratively with the GED Manager and Case Manager on student needs, participation, and retention.</li>
<li>Ability to create thematic, content-based curricula.</li>
<li>Ability to assess differences in learning styles and capitalize on student strengths.</li>
<li>Proficient at integrating technology into lessons.</li>
<li>Strong computer skills, including experience with Microsoft Office, and Google Suite.</li>
<li>Commitment to incorporating innovative teaching methods.</li>
<li>Ability to engage a diverse population of adult learners; excellent communication and interpersonal skills.</li>
<li>Experience with specifics of workforce development and how to incorporate it into the curriculum is highly preferred.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelor&rsquo;s degree required; Teaching Certification or Masters in TESOL preferred.</li>
<li>Up to two years of related teaching experience, preferably in grant-funded workforce development and/or literacy program.</li>
<li>BEST Plus 2.0 certification.</li>
<li>Ability to create thematic, content-based curricula.</li>
<li>Prepare lesson plans according to students&rsquo; learning needs and deliver instructions to meet their learning objectives.</li>
<li>Ability to assess differences in learning styles and capitalize on student strengths; support and guide individual students to develop a growth mindset.</li>
<li>Proficient at integrating technology into lessons.</li>
<li>Strong computer skills, including experience with Microsoft Office, and Google Suite.</li>
<li>Commitment to developing and incorporating innovative teaching methods.</li>
<li>Ability to engage a diverse population of adult learners; excellent communication and interpersonal skills.</li>
<li>Strong awareness of the barriers facing immigrants looking to integrate into the US workforce and academic environment.</li>
<li>Willing to travel within the Harlem, Manhattanville, and Washington Heights communities.</li>
<li>Variable Hours Officers are only permitted to hold one position at a time at the University</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Variable Hours Officer, ESOL Instructor

The New York Public Library

<div>
 
 
 Department:
 
 Branch Libraries
 
 
 
 Location:
 
 Aguilar Library
 
 
 
 Compensation:
 
 $70,393 / year
 
 
 
 
 Description
 
 
 
 
 
 Aguilar Library is currently closed. This position will be based out of Harlem Library until Aguilar Library reopens.
 
 
 
 
 The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL&rsquo;s neighborhood libraries in the Bronx, Manhattan, and Staten Island&mdash;many of which date to Andrew Carnegie&rsquo;s visionary philanthropy at the turn of the 20th century&mdash;are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.
 
 
 The Library is seeking Adult Librarians to cultivate creative thinkers, enthusiastic readers, skillful researchers, and resourceful users of information. Successful candidates will embody each of these four characteristics themselves.
 
 
 
 Key Responsibilities:
 
 
 Under the supervision of the Library Manager, the Adult Librarian:
 <ul>
 <li>
 Provides reference service and resource recommendations using print, media and digital resources
 </li>
 <li>
 Collaborates with the Adult Educational Services Department to develop, promote, facilitate, present and evaluate innovative programs to meet the expressed and anticipated needs of the community&rsquo;s adult population including book discussions, author talks, technology classes, financial literacy sessions, arts and wellness activities, and a variety of other programs both in the Library and throughout the community
 </li>
 <li>
 Partners with the collection development team to build and maintain the Adult collection ensuring it is diverse, current, and relevant and meets the needs of the community
 </li>
 <li>
 Works to engage adults with the collection in ways that allow them to follow their interests and discover new ones
 </li>
 <li>
 Encourages digital literacy and provides technology instruction
 </li>
 <li>
 Develops and maintains the layout and appearance of the adult space, ensuring a safe and inviting area filled with relevant resources
 </li>
 <li>
 Develops and maintains content for social media platforms such as Library blogs, Facebook, Twitter, Tumblr and Pinterest
 </li>
 <li>
 Mentors library staff in preparing and presenting adult programs
 </li>
 <li>
 Assists with circulation, fines &amp; fees management, reserves and opening/closing procedures
 </li>
 <li>
 May take responsibility for the facility, staff and operations in the absence of the Library Manager
 </li>
 <li>
 Maintains a working knowledge of trends in adult literature, educational and development needs, adult services and the profession through webinars, internal training, meetings, conferences, professional literature and organizational memberships
 </li>
 <li>
 Performs related duties as required
 
 
 </li>
 </ul>
 
 Required Education, Experience &amp; Skills
 
 
 
 
 Required Education &amp; Experience
 
 <ul>
 <li>
 ALA accredited Master&rsquo;s degree in Library and Information Studies
 </li>
 <li>
 Public Librarian&rsquo;s Professional Certificate issued by the State of New York
 </li>
 <li>
 Knowledge of emerging library technologies, service and programming trends for children in urban public libraries preferred
 </li>
 </ul>
 
 Required Skills
 
 <ul>
 <li>
 Strong commitment to public service and the ability to work well with a diverse patronage
 </li>
 <li>
 Experience creating and conducting a variety of innovative programs for adults
 </li>
 <li>
 Knowledge of Adult literature and experience maintaining an Adult collection
 </li>
 <li>
 Experience building partnerships with local organizations to better meet the needs of community users
 </li>
 <li>
 Demonstrated interpersonal, oral, and written communication skills, including public speaking and presentation skills
 </li>
 <li>
 Successfully demonstrated ability to work as part of a team
 </li>
 <li>
 Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
 </li>
 <li>
 Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
 </li>
 <li>
 Demonstrated knowledge of computer services including online searching, social media, reference resources and databases
 </li>
 </ul>
 
 Managerial/Supervisory Responsibilities:
 
 <ul>
 <li>
 May temporarily oversee the library in the absence of the Library Manager
 
 
 </li>
 </ul>
 
 More...
 
 
 
 
 Core Values
 
 
 
 All team members are expected and encouraged to embody the NYPL Core Values:
 
 <ul>
 <li>
 Be
 
 Helpful
 
 to patrons and colleagues
 </li>
 <li>
 Be
 
 Resourceful
 
 in solving problems
 </li>
 <li>
 Be
 
 Curious
 
 in all aspects of your work
 </li>
 <li>
 Be
 
 Welcoming
 
 and
 
 Inclusive
 
 </li>
 </ul>
 
 Work Environment
 
 <ul>
 <li>
 Public service library
 </li>
 </ul>
 
 Physical Duties
 
 <ul>
 <li>
 Lifting up to 15 lbs.
 </li>
 <li>
 Remaining stationary for periods of time
 </li>
 <li>
 Daily use of a computer
 </li>
 </ul>
 
 Physical Required?
 
 
 No
 
 
 
 Union/Non Union
 
 
 Local 1930
 
 
 
 FLSA Status
 
 
 Non-Exempt
 
 
 
 Schedule
 
 
 35 hours per week to be scheduled during regular branch hours
 
 
 
 This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
 
 
 
 
 
 The New York Public Library
 
 
 
 
 
 
 Salary Statement
 
 
 
 
 At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
 
 
 Union Salaries are determined by collective bargaining agreement(s).
</div>

Adult Librarian - Aguilar Library

<div><h3 class="jobSectionHeader">Description</h3><div> 

Aguilar Library is currently closed. This position will be based out of Harlem Library until Aguilar Library reopens.
 
 
The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL&rsquo;s neighborhood libraries in the Bronx, Manhattan, and Staten Island&mdash;many of which date to Andrew Carnegie&rsquo;s visionary philanthropy at the turn of the 20th century&mdash;are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.</div><div>
 
The Library is seeking Adult Librarians to cultivate creative thinkers, enthusiastic readers, skillful researchers, and resourceful users of information. Successful candidates will embody each of these four characteristics themselves.</div><div></div><div> 

Key Responsibilities: 
Under the supervision of the Library Manager, the Adult Librarian:</div><ul>
<li>Provides reference service and resource recommendations using print, media and digital resources</li>
<li>Collaborates with the Adult Educational Services Department to develop, promote, facilitate, present and evaluate innovative programs to meet the expressed and anticipated needs of the community&rsquo;s adult population including book discussions, author talks, technology classes, financial literacy sessions, arts and wellness activities, and a variety of other programs both in the Library and throughout the community</li>
<li>Partners with the collection development team to build and maintain the Adult collection ensuring it is diverse, current, and relevant and meets the needs of the community</li>
<li>Works to engage adults with the collection in ways that allow them to follow their interests and discover new ones</li>
<li>Encourages digital literacy and provides technology instruction</li>
<li>Develops and maintains the layout and appearance of the adult space, ensuring a safe and inviting area filled with relevant resources</li>
<li>Develops and maintains content for social media platforms such as Library blogs, Facebook, Twitter, Tumblr and Pinterest</li>
<li>Mentors library staff in preparing and presenting adult programs</li>
<li>Assists with circulation, fines &amp; fees management, reserves and opening/closing procedures</li>
<li>May take responsibility for the facility, staff and operations in the absence of the Library Manager</li>
<li>Maintains a working knowledge of trends in adult literature, educational and development needs, adult services and the profession through webinars, internal training, meetings, conferences, professional literature and organizational memberships</li>
<li>Performs related duties as required</li></ul> 
<h3 class="jobSectionHeader">
Required Education, Experience &amp; Skills</h3><div> 
Required Education &amp; Experience</div><ul>
<li>ALA accredited Master&rsquo;s degree in Library and Information Studies</li>
<li>Public Librarian&rsquo;s Professional Certificate issued by the State of New York</li>
<li>Knowledge of emerging library technologies, service and programming trends for children in urban public libraries preferred</li>
</ul><div>Required Skills</div><ul>
<li>Strong commitment to public service and the ability to work well with a diverse patronage</li>
<li>Experience creating and conducting a variety of innovative programs for adults</li>
<li>Knowledge of Adult literature and experience maintaining an Adult collection</li>
<li>Experience building partnerships with local organizations to better meet the needs of community users</li>
<li>Demonstrated interpersonal, oral, and written communication skills, including public speaking and presentation skills</li>
<li>Successfully demonstrated ability to work as part of a team</li>
<li>Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously</li>
<li>Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices</li>
<li>Demonstrated knowledge of computer services including online searching, social media, reference resources and databases</li>
</ul><div>Managerial/Supervisory Responsibilities:</div><ul><li>
May temporarily oversee the library in the absence of the Library Manager</li></ul><h3 class="jobSectionHeader"> 
More...</h3><div> 

Core Values 
All team members are expected and encouraged to embody the NYPL Core Values:
</div><ul><li>Be Helpful to patrons and colleagues</li>
<li>Be Resourceful in solving problems</li>
<li>Be Curious in all aspects of your work</li>
<li>Be Welcoming and Inclusive
</li></ul><div>Work Environment</div><ul><li>
Public service library</li></ul><div>
Physical Duties</div><ul>
<li>Lifting up to 15 lbs.</li>
<li>Remaining stationary for periods of time</li>
<li>Daily use of a computer</li>
</ul><div>Physical Required? 
No 
 
Union/Non Union 
Local 1930 
 
FLSA Status 
Non-Exempt 
 
Schedule 
35 hours per week to be scheduled during regular branch hours 
 
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. 
 
The New York Public Library Salary Statement</div><div> 
</div><div>
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.</div><div></div><div> 
Union Salaries are determined by collective bargaining agreement(s).</div><h3 class="jobSectionHeader"> 
About The New York Public Library</h3><div>
The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations&mdash;including research and branch libraries&mdash;throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.</div></div>

Covr Financial Technologies

<div></div><div><div>Product Specialist/Business Analyst</div>
REPORTS TO: CITO 
DEPARTMENT: R&amp;D 
FLSA STATUS: Exempt 
WORK SCHEDULE: M-F, may need to flex times due to business needs 
LOCATION: New York, NY: Hybrid (3 days onsite/2 days remote) 
 
COMPANY OVERVIEW: 
 
Optifino/Covr is a digital BGA built to simplify the permanent life insurance experience. Today, case design is fragmented, manual, and opaque. Advisors toggle between carrier systems, spreadsheets, and presentations&mdash;often taking days or weeks to arrive at an answer. We replace that with a unified, AI-powered platform that enables: 
<ul><li>Case design in minutes, not days</li><li>Side-by-side comparisons across carriers</li><li>Ongoing policy optimization and professional review</li></ul>
Our goal is straightforward: 
<ul><li>Help advisors deliver better outcomes for clients with less friction</li></ul> 

JOB SUMMARY: 
The Product Specialist/Business Analyst will be a hands-on role for someone who wants to be close to both the product and the customer. You will demo the platform, train users, and help shape how the product evolves based on real-world feedback. 
 
This role is best suited for someone with experience in fintech or financial services who has worked directly with customers. 
 
ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES: 
Product demos and client onboarding<ul><li>
Lead live demos of the Optifino platform for prospective users</li><li>
Clearly explain complex insurance workflows in a simple, structured way</li><li>
Train new customers across:</li><li>
Case design</li><li>
Policy comparison</li><li>
Professional review workflows</li><li>
Serve as a hands-on resource for advisors adopting the platform</li></ul>
Product feedback and AI interface development<ul><li>
Work closely with engineering to improve our AI-driven interface</li><li>
Provide structured feedback based on:</li><li>
Your own usage</li><li>
Customer interactions during demos and onboarding</li><li>
Interview advisors and sales partners to identify friction points and opportunities</li><li>
Translate qualitative feedback into clear, actionable product insights</li></ul>
Analytical and operational support<ul><li>
Support ad hoc analysis across:</li><li>
Client cases</li><li>
Platform usage</li><li>
Internal initiatives</li><li>
Help identify trends, inefficiencies, and opportunities</li></ul> 

Content and knowledge library development<ul><li>
Curate and expand our internal and client-facing content library</li><li>
Source relevant:</li><li>
Articles</li><li>
Planning strategies</li><li>
Industry thought pieces</li><li>
Help ensure advisors have access to high-quality, actionable content</li><li>
Perform other projects and duties as assigned.</li></ul> 

JOB SPECIFICATION/QUALIFICATIONS: 
Required Education and Experience:<ul><li>
2&ndash;5 years of experience in:<ul><li>
Fintech, insurtech, or a related financial services environment</li></ul></li><li>
Experience:<ul><li>
Running product demos and onboarding users</li><li>
Working directly with customers in a sales or solutions-oriented role</li></ul></li><li>
Bachelor&rsquo;s degree in:<ul><li>
Finance, Mathematics, Engineering, Business, or a related field</li></ul></li><li>
Ability to simplify complex concepts, especially in insurance or financial products</li><li>
Comfort working across product, engineering, and sales</li><li>
Demonstrate strong analytical skills, problem-solving, and critical thinking</li><li>
High ownership and flexibility in a fast-moving environment
</li><li>Possess solid understanding of SLAs, call queues, customer retention strategy, margins, and how to effectively drive results through improvements</li><li>
Excellent written and verbal communication skills, with an ability to clearly communicate complex information</li><li>
Excellent planning, organization and problem identification skills, with high attention to detail</li><li>
Willingness to work in-office in New York City at least three days per week</li></ul>
BENEFITS PACKAGE: 
We offer a competitive benefits package:
<ul><li>Paid Time Off (PTO): 3 weeks to start, increasing with years of service</li><li>
Paid holiday&rsquo;s &ndash; 11 days</li><li>
Medical, Dental and Vision &ndash; 80% of monthly premium paid by Covr for all full-time employees</li><li>
Adult and child orthodontia</li><li>
Health Savings Account (HSA) with quarterly company contributions</li><li>
Short-Term and Long-Term Disability</li><li>
Pet insurance for cats and dogs!</li><li>
Company paid Life and AD&amp;D insurance for all full-time employees.</li><li>
Supplemental Life and AD&amp;D insurance up to 5x&rsquo;s salary for employee</li><li>
Supplemental Life and AD&amp; D plans offered for spouse and dependents</li><li>
Flexible Spending Accounts (FSAs): medical, dependent, parking and transit</li></ul> 

Covr is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. Please note that we do not provide immigration sponsorship for this position. 

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Product Specialist/Business Analyst

Volunteers of America- Greater New York, Inc.

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
 Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
 We are currently seeking qualified candidates for the following position:
 
Position: Benefits Specialist
 
The Benefits Specialist offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist is part of a specialized team working across four SRO sites in The Bronx and Brooklyn. The Benefits Specialist will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned
 
East 119th Street Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with a mental illness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs
 
Location: New York, NY 10036
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Benefits Specialist Principal Responsibilities: 
1. Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
 2. Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
 3. Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
 4. Develop and deliver workshops on topics related to benefits, budgets and money management.
 5. Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
 6. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
 7. Participate in internal and external case conferencing activities.
 
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
 VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Benefits Specialist/Case Manager

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