account manager / sales support specialist

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account manager / sales support specialist Jobs in Houston

advisor i, it business partner Jobs in Houston

advisor i, it business partner

client advisor

advisor i it business partner

Phillips 66

Phillips 66 & YOU - Together we can fuel the future
<br><br>
As an Advisor I, IT Business Partner, you’ll play a key role in connecting business teams with the technology solutions that move their work forward. You’ll help translate ideas into impactful digital enhancements, build strong partnerships across the organization, and support initiatives that strengthen efficiency, clarity, and collaboration. This role is a great fit for someone who enjoys problem solving, thrives in dynamic environments, and is motivated by helping others work smarter. Let’s build what’s next—together.
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What You’ll Do
<br><br>
Partner with refining business stakeholders to understand needs, translate them into clear requirements, and shape solutions that support daily operations and long-term strategy.
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Lead requirements gathering sessions, document current and future processes, and create functional specifications that guide technical teams.
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Analyze data and industry trends to recommend improvements that enhance workflows, decision making, and digital tools across refining maintenance portfolios.
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Support feasibility studies, maintain process and system documentation, and contribute to business case development for priority initiatives.
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Collaborate with product owners, IT partners, and vendors to deliver reliable digital and application solutions.
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Manage and prioritize application support requests based on business impact and value.
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Monitor solution performance, identify opportunities for process optimization, and support continuous improvement efforts.
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Contribute to a culture of innovation, provide clear communication and training during change adoption, and build your own capabilities through ongoing learning.
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What You’ll Bring – Required
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Legally authorized to work in the job posting country
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High School Diploma or GED equivalent
<br><br>
1 or more years of relevant business analysis or IT/business partnership experience
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Intermediate proficiency in data collection and analysis to identify trends and support decision making
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What Makes You Stand Out – Preferred
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Bachelor’s degree or higher in MIS, Computer Science, Business, or a related field
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Knowledge of Phillips 66 Refining and Midstream businesses
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Hands on experience partnering with vendors or supporting software implementations
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Strength in facilitating workshops, conducting feasibility studies, or contributing to business case development
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Effective communication skills and the ability to collaborate across teams
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Ability to interpret data using BI tools, SQL, or comparable analytical platforms
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A continuous improvement mindset with interest in innovation, new technologies, and modern ways of working
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Strong problem-solving and analytical skills with the ability to navigate complexity and work independently when needed
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Ability to identify, elicit, and document requirements using multiple methods (interviews, workshops, document analysis, workflow review)
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Demonstrated skill in analyzing current state processes, defining future state needs, and supporting transition activities
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Compensation Range
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This position has a base salary range of $93,600 – $114,400.
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At Phillips 66, we are committed to pay transparency and competitive, equitable compensation. Each role is assigned a salary grade with a defined pay range, benchmarked against industry peers. Where a candidate offer falls within the posted range depends on the candidate's experience, skills, and alignment with the role’s requirements. Offers are made to ensure internal equity and market competitiveness. Our compensation programs are designed to reward performance and support career growth.
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Total Rewards
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At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:
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Annual Variable Cash Incentive Program (VCIP) bonus
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8% 401k company match
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Cash Balance Account pension
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Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
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Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services
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Learn more about Phillips 66 Total Rewards (http://hr.phillips66.com) .
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Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. We have been recognized by the Human Rights Campaign, U.S. Department of Labor and the Military Times for our continued commitment to inclusive practices and policies in the hiring and retention of those in the LGBTQ+ community and military veterans. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, cultivate an environment of trust, seek different perspectives and pursue excellence.
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Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow, by visiting phillips66.com.
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To be considered
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In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 4/23/2026.
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Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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Phillips 66 is an Equal Opportunity Employer

Advisor I, IT Business Partner

Energy Services Group

<div><div><div><p>ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.</p><p></p><h3 class="jobSectionHeader"><b>
Position Responsibilities
</b></h3><ul><li>Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.</li><li>
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.</li><li>
Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.</li><li>
Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.</li><li>
Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.</li><li>
Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.</li><li>
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.</li><li>
Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.</li><li>
Maintain deep knowledge of the company&rsquo;s products and services, ensuring solutions consistently meet evolving client needs.</li><li>
Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.</li><li>
Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.</li></ul></div></div>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2><div><ul><li>
Bachelor's degree.</li><li>
Exceptional communication, presentation, and executive facing skills.</li><li>
Proven ownership of a revenue, renewal, or retention target.</li><li>
4+ years of experience in U.S. retail energy with direct exposure to supplier operations or C&amp;I customer portfolios.</li><li>
Strong understanding of competitive retail energy markets, including working knowledge of major ISOs and supplier operating models.</li><li>
Demonstrated commercial acumen with a track record of driving renewals, expansions, or upsells for SaaS or technology services.</li><li>
Strong client management capabilities with a history of setting expectations, managing escalations, and leading cross functional issue resolution.</li><li>
Established relationships within the retail energy ecosystem - suppliers, brokers, channel partners, and market stakeholders.</li><li>
Excellent executive presence, analytical thinking, and data driven decision making.</li><li>
Proficiency with tools such as HubSpot and comfort with Excel or BI dashboards.</li><li>
Experience supporting SaaS implementations</li></ul><p></p><h3 class="jobSectionHeader"><b>
Success Metrics</b></h3><ul><li>
Gross renewal rate and net revenue retention across the book.</li><li>
Expansion ARR and pipeline coverage for upsell and cross-sell.</li><li>
Time to resolution and CSAT for high-impact issues.</li><li>
Executive alignment scorecard completion and QBR cadence adherence.</li><li>
Forecast accuracy within agreed thresholds.</li></ul></div></div></div>

Account Manager - U.S. Retail

Hyperspace

<p>At Hyperspace, we build and run the financial infrastructure that powers startups and scaling small businesses to thrive.</p><p>As our client portfolio grows, we are seeking a licensed CPA to join our team as a strategic partner to founders and business owners. This is not a traditional compliance-heavy role. You will work directly with business owners to ensure accurate books and translate financials into clear, actionable insights.</p><p>If you love helping business owners make smarter decisions using clean numbers &mdash; you&rsquo;ll thrive here.</p><p><b>Core Responsibilities</b></p><ul><li>Review and approve bookkeeping work to ensure adherence to accounting standards and internal quality benchmarks</li><li>Serve as a strategic advisor to clients on accounting and finance-related decisions</li><li>Generate and present monthly and annual financial reports with clear insights and recommendations</li><li>Identify risks, opportunities, and process improvements proactively</li><li>Coach and train junior teammates</li><li>Assist with onboarding new clients and establishing clean financial systems</li><li>Collaborate effectively using Asana, Google Drive, and cloud-based accounting platforms</li></ul><p><b>Expected Availability</b></p><p>This is a contract role beginning at approximately 10 hours per week. It can remain part time, or ramp up to full time as our client base expands.</p><p>You must be available for:</p><ul><li>A biweekly internal team meeting</li><li>Client meetings as needed</li></ul><p>Work is fully remote and schedule-flexible, with ownership of your deliverables expected.</p><p><b>Requirements</b></p><ul><li>Active CPA license (U.S.)</li><li>5+ years of experience working directly with small to mid-sized businesses</li><li>Experience advising founders or business owners (not solely historic bookkeeping)</li><li>Strong ability to translate financial data into strategic insight</li><li>Clear, confident communicator</li><li>Highly organized and self-directed</li></ul><p><b>Bonus Qualifications</b></p><ul><li>Startup or high-growth company experience</li><li>Familiarity with QuickBooks Online, Xero, Wave, or similar platforms</li><li>Experience using Asana and Google Drive</li></ul><p>This role is best suited for a CPA who enjoys building clean systems from messy beginnings and thrives in a self-directed, high-ownership environment without micromanagement.</p><p>Job Types: Part-time, Contract</p><p>Pay: From $40.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Work from home</li></ul><p>License/Certification:</p><ul><li>CPA License (Required)</li></ul><p>Work Location: Remote</p>

Certified Public Accountant (CPA)

Capgemini

<div><div><div><div><div>At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.</div>
<div><div><div><h2 class="jobSectionHeader"><b>About the Job You&rsquo;re Considering</b></h2>
</div><div><p>At Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting. We build context-driven analytics and GenAI/agentic systems that reflect how decisions and work actually happen&mdash;grounded in semantic layers, strong data foundations, and governance embedded in decision flows. With a builder-advisor (&ldquo;forward deployed&rdquo;) mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Your Role</b></h2>
</div><div><p>This role focuses on customer‑facing AI initiatives, primarily tied to contact center interactions, self‑service, and AI‑enabled customer experience. The individual acts as a product and program manager, overseeing end‑to‑end AI delivery &mdash; from definition through UAT and value realization &mdash; in close collaboration with business and technical teams.</p>
<p>You will:</p>
<ul><li>Manage AI products and programs related to customer interactions, contact center AI, and self‑service solutions</li>
<li>Oversee internal product development lifecycle from definition through UAT and deployment</li>
<li>Coordinate cross‑functional teams delivering AI solutions that impact customer operations</li>
<li>Ensure AI initiatives deliver measurable business value and improve customer experience</li>
<li>Act as the primary delivery interface between technical teams and business stakeholders</li>
<li>Manage ambiguity and evolving AI use cases within operational environments</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Your Skills + Experience</b></h2>
</div><div><p>You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You are able to identify and support AI‑enabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AI‑augmented ways of working to enhance research, analysis, and solution development. You collaborate effectively across strategy, technology, data, and design to enable AI‑driven solutions, with a solid understanding of responsible AI principles such as ethics, privacy, security, and governance. You demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments.</p>
<p>Required Skills:</p>
<ul><li>Experience as an AI product manager or program manager within operational or customer‑facing domains</li>
<li>Familiarity with contact center operations, customer interaction platforms, or self‑service technologies</li>
<li>Strong program management skills across delivery, testing, and value tracking</li>
<li>Clear communicator able to manage uncertainty and stakeholder expectations</li>
</ul></div></div></div><p>The base compensation range for this role in the posted location is: $121,400 - $237,360.</p>
<p>Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p>
<p>The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p>
<p>These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p>
<p>It is not typical for candidates to be hired at or near the top of the posted compensation range.</p>
<p>In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p><br>
<p></p><p><b>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.</b> In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:</p>
<ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li>
</ul><ul><li>Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li>
<li>Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li>
<li>Life and disability insurance</li>
<li>Employee assistance programs</li>
<li>Other benefits as provided by local policy and eligibility</li>
</ul><p><b>Important Notice:</b> Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p><br>
<p></p><p><b>Disclaimers</b></p>
<p>Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p>
<p>This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p>
<p>Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p>
<p>Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law</p><br>
<p></p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div></div></div><p></p>

Capgemini Invent - Customer AI Product Manager - Contact Center AI

Marsh McLennan

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
Marsh Risk
<p></p><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p>Marsh is seeking candidates for a Client Advisor in our Marine in our Houston office. This is a hybrid role that has a requirement of working at least three days a week in the office.</p>
<p></p><p>In this client-facing role, you will develop an understanding of clients' business strategic priorities, risk strategies, and risk management needs to provide knowledge and advice to complex clients. You will help identify the need for new products and develop innovative solutions while building and maintaining relationships with clients.</p>
<p></p><p><b>We will count on you to:
</b></p><ul><li><p>Assess the needs of clients and develop solutions to risk situations across a complexity spectrum. Meet with clients directly during meetings and proposals and prepare client marketing messages.</p>
</li><li><p>Submit coverage specifications, obtain quotes from carriers, bind coverage, and ensure the accuracy of programs.</p>
</li><li><p>Develop strong working relationships with carriers and underwriters, possessing strong knowledge of the insurance and risk marketplace.</p>
</li><li><p>Contribute to the firm's body of knowledge on product lines by participating in internal networks and supporting client retention and new business production.</p>
</li></ul><p></p><p><b>What you need to have:
</b></p><ul><li><p>5+ years of industry experience, with a focus on Marine (Hull, Liabilities, P&amp;I and Builders Risk)</p>
</li><li><p>P&amp;C license or the ability to obtain one.</p>
</li><li><p>Bachelor&rsquo;s degree preferred.</p>
</li></ul><p></p><p><b>What makes you stand out:
</b></p><ul><li><p>Ability to build strong relationships and resonate with internal colleagues, clients, and carriers.</p>
</li><li><p>Self-starter with resourcefulness and the ability to bring solutions and ideas to the firm.</p>
</li><li><p>Collaborative team player who can make an immediate impact.</p>
</li><li><p>Interest in aligning with the company's goals and contributing to achieving them.</p>
</li></ul><p></p><p><b>Why join us?
</b></p><ul><li><p>We help you be your best through professional development opportunities, interesting work and supportive leaders.</p>
</li><li><p>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</p>
</li><li><p>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</p>
</li></ul><p></p>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
<p></p><h3 class="jobSectionHeader"><b>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
</b></h3><p></p><h3 class="jobSectionHeader"><b>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.</b></h3></div><p></p>

Client Advisor

TDECU

<div><h3 class="jobSectionHeader"><b>Position Summary</b></h3><h3 class="jobSectionHeader"><b>
The Sr. Employee Relations Consultant operates as an experienced individual contributor and trusted advisor to TDECU, driving proactive employee relations strategy within a regulated, member-focused credit union environment. This role extends beyond case management to shape workplace culture, inform policy design, and influence leadership decision-making through a lens of organizational risk, compliance, and employee engagement.</b></h3><h3 class="jobSectionHeader"><b>
This position partners closely with Legal, Compliance, and HR leadership to manage complex employee relations matters, lead high-impact investigations, and design sustainable practices that strengthen workforce stability, enhance retention, and protect organizational integrity. By leveraging workforce data and trend analysis, the role identifies systemic issues and translates insights into actionable strategies that align employee relations outcomes with business performance and member experience.</b></h3><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
Strategic Advisory &amp; Workforce Insights</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Advise senior leaders on employee relations trends, organizational risk, and proactive strategies to improve retention, engagement, and leadership effectiveness</b></h3></li><li><h3 class="jobSectionHeader"><b>
Translate ER data and case trends into actionable insights that inform business decisions and workforce planning</b></h3></li><li><h3 class="jobSectionHeader"><b>
Influence decision-making by framing risk, precedent, and long-term organizational impact&mdash;not just policy interpretation</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Policy Design, Governance &amp; Compliance</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Review, design, and refine HR policies and practices to ensure alignment with federal, state, and local employment laws, as well as regulatory expectations within financial services</b></h3></li><li><h3 class="jobSectionHeader"><b>
Drive consistency and governance in policy application, identifying gaps and recommending enhancements to reduce risk and ambiguity</b></h3></li><li><h3 class="jobSectionHeader"><b>
Partner with Legal and Compliance to ensure ER practices support a strong control environment and regulatory readiness</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Complex Employee Relations &amp; Investigations</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Lead and oversee complex, high-risk employee relations matters, including sensitive investigations, leadership escalations, and workplace disputes</b></h3></li><li><h3 class="jobSectionHeader"><b>
Conduct thorough, objective investigations; synthesize findings into clear, defensible recommendations aligned with policy, precedent, and business context</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure documentation and outcomes meet legal, regulatory, and internal governance standards</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Conflict Resolution &amp; Culture Stewardship</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Proactively resolve complex workplace conflicts through structured mediation, coaching, and resolution strategies</b></h3></li><li><h3 class="jobSectionHeader"><b>
Serve as a culture steward, reinforcing behaviors and practices that align with credit union values and a member-first mindset</b></h3></li><li><h3 class="jobSectionHeader"><b>
Anticipate and mitigate workplace issues before escalation, reducing organizational disruption and risk exposure</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Performance, Change &amp; Organizational Effectiveness</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Partner with leaders on performance management, restructuring efforts, and change initiatives, ensuring alignment with organizational goals and workforce impact</b></h3></li><li><h3 class="jobSectionHeader"><b>
Diagnose root causes of performance and behavior challenges, connecting individual issues to systemic or leadership-driven factors</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support change management efforts by addressing employee impact, risk, and communication strategies</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Analytics, Reporting &amp; Continuous Improvement</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Utilize HR analytics to monitor trends in employee relations, engagement, and turnover; identify patterns and recommend targeted interventions</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare executive-level summaries that connect ER activity to business outcomes, risk mitigation, and member experience</b></h3></li><li><h3 class="jobSectionHeader"><b>
Contribute to continuous improvement of ER processes, tools, and frameworks to enhance efficiency and effectiveness</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul><li><h3 class="jobSectionHeader"><b>
7+ years of progressive experience in employee relations, human resources, or labor relations</b></h3></li><li><h3 class="jobSectionHeader"><b>
Demonstrated ability to operate in a strategic advisory capacity with measurable influence on leadership decisions and organizational outcomes</b></h3></li><li><h3 class="jobSectionHeader"><b>
Experience managing complex, high-risk employee relations matters and investigations</b></h3></li><li><h3 class="jobSectionHeader"><b>
Experience within a highly regulated industry</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Education</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Bachelor&rsquo;s degree in Human Resources, Business Administration, Psychology, or related field</b></h3></li></ul><ul><li><h3 class="jobSectionHeader"><b>
Master&rsquo;s degree preferred</b></h3></li><li><h3 class="jobSectionHeader"><b>
SHRM- SCP, SPHR, SHRM-CP, PHR, or equivalent certification required</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Knowledge, Skills, and Competencies</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Deep knowledge of employment laws and regulatory requirements within a highly regulated environment</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong analytical capability with the ability to interpret workforce data and translate insights into strategy</b></h3></li><li><h3 class="jobSectionHeader"><b>
Advanced conflict resolution, mediation, and investigative skills</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ability to influence and coach leaders at all levels without direct authority</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong executive presence and communication skills (written and verbal)</b></h3></li><li><h3 class="jobSectionHeader"><b>
High level of discretion, judgment, and integrity in handling sensitive matters</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ability to connect employee relations strategy to business performance and member experience</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Hybrid work arrangement (3-Days a Week); onsite presence aligned to business needs</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Disclaimer:</b></h3><h3 class="jobSectionHeader"><b><i>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.</i></b></h3><h3 class="jobSectionHeader"><b><i>
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.</i></b></h3></div>

Sr. Employee Relations Consultant

Skin.Theory Houston

<p>SKIN.Theory Houston is a boutique, results driven medical aesthetics studio generating $1 to $1.5M annually and continuing to scale. Our providers specialize in injectables, advanced skin treatments, laser therapies, and customized aesthetic services designed to deliver exceptional patient outcomes.</p><p>As patient volume continues to grow, we are seeking a highly organized, systems driven Office Manager to lead operational excellence and support a high performing clinical environment.</p><p>This is a leadership role. The Office Manager will work directly with ownership to maintain operational structure, enforce policies, improve accountability, and ensure systems support sustainable growth.</p><p>The right candidate is detail oriented, financially disciplined, and comfortable leading a team while maintaining the smooth daily flow of a busy medical aesthetics practice.</p><p>Position Overview</p><p>The Office Manager oversees the operational infrastructure of the clinic, including financial coordination, payroll administration, compliance tracking, inventory management, KPI monitoring, and systems integrity.</p><p>This role also manages front desk operations, supervises administrative staff, supports marketing initiatives, and ensures a consistent, elevated patient experience.</p><p>The Office Manager has authority to enforce clinic policies and approve refunds up to $XXX within established guidelines.</p><p><b>The goal of this position is simple:</b></p><p>Create structure, strengthen accountability, and support scalable growth.</p><p><i>Core Responsibilities</i></p><p><b>Financial &amp; Administrative Coordination</b></p><p>Oversee biweekly payroll processing and verify provider commission calculations prior to submission<br/>Track PTO balances and timekeeping accuracy<br/>Coordinate financial documentation and reporting for the CPA<br/>Maintain invoice tracking and vendor payment schedules<br/>Prepare partner distribution summaries for ownership review<br/>Approve refunds within policy guidelines and escalate larger requests<br/>Ensure monthly reporting and financial summaries are completed by the 10th of each month<br/>Maintain accurate bookkeeping records and assist with budget tracking</p><p><b>HR &amp; Compliance Oversight</b></p><p>Maintain up to date provider licenses, CEUs, CPR certification, and OSHA compliance<br/>Maintain MSDS binder and equipment maintenance logs<br/>Coordinate annual Medical Director documentation and compliance requirements<br/>Maintain employee records and training documentation<br/>Facilitate monthly team meetings and coordinate quarterly performance evaluations<br/>Support employee onboarding, training, and development<br/>Ensure clinic SOPs are reviewed and updated annually</p><p><b>Inventory &amp; Cost Control</b></p><p>Conduct weekly inventory audits and injectable counts<br/>Monitor product expiration dates and investigate discrepancies<br/>Forecast quarterly product orders based on patient demand trends<br/>Track monthly cost of goods sold (COGS) and report findings to ownership<br/>Coordinate with vendors on pricing, supply orders, and product availability</p><p><b>Marketing &amp; Growth Support</b></p><p>Attend weekly marketing coordination meetings with leadership<br/>Ensure quarterly promotions are finalized at least 30 days prior to launch<br/>Coordinate internal rollout plans before campaigns go live<br/>Track provider KPIs including service revenue, rebook rate, and retail attachment rate<br/>Deliver monthly KPI performance summaries to ownership</p><p><b>Operations &amp; Systems Management</b></p><p>Oversee daily clinic operations including front desk workflow, appointment scheduling, and patient check in and check out processes<br/>Supervise administrative staff and provide training, coaching, and performance feedback<br/>Maintain Zenoti accuracy and reporting integrity<br/>Identify scheduling inefficiencies and improve patient flow<br/>Ensure facility maintenance issues are resolved within 48 hours<br/>Manage vendor relationships and supply coordination<br/>Maintain an organized and accessible SOP library<br/>Ensure patient records and documentation are maintained according to confidentiality and compliance standards</p><p><b>Required Qualifications</b></p><p>3+ years office management experience in a medical, dental, aesthetics, or healthcare setting<br/>Experience coordinating payroll and working with a CPA or bookkeeper<br/>Experience managing inventory systems and vendor relationships<br/>Strong financial organization skills and proficiency in Excel or financial tracking tools<br/>Experience using practice management software (Zenoti preferred)<br/>Strong leadership and communication skills with the ability to hold teams accountable<br/>Ability to manage multiple priorities in a fast paced clinical environment</p><p><b>Preferred Qualifications</b></p><p>Experience in medical aesthetics, dermatology, or cosmetic practice<br/>Experience tracking and reporting operational KPIs<br/>Experience implementing operational improvements or system optimization<br/>Demonstrated history of measurable success in previous roles</p><p>Candidates should be prepared to share examples of metrics, dashboards, or operational improvements they personally implemented.</p><p><b>Ideal Candidate Profile</b></p><p>Highly organized and systems oriented<br/>Comfortable enforcing standards and operational policies<br/>Financially disciplined with strong attention to detail<br/>Calm under pressure in a clinical setting<br/>Growth minded and proactive<br/>Able to clearly articulate past results using data</p><p>Examples may include revenue growth, cost reduction, improved inventory accuracy, improved rebook rates, or operational efficiencies.</p><p><b>Interview Process</b></p><p>Final stage candidates will be asked to present examples of operational systems or initiatives they implemented in prior roles and how those efforts improved performance.</p><p>Pay: $26.00 - $32.00 per hour</p><p>Expected hours: 25.0 &ndash; 35.0 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have managing operations in a healthcare office (medical, dental, dermatology, plastic surgery, or medspa)?</li><li>Which of the following responsibilities have you personally handled in a previous role? (Select all that apply)</li></ul><p>Coordinating payroll for employees<br/>Tracking PTO or timekeeping discrepancies<br/>Managing vendor invoices or expenses<br/>Preparing reports for a CPA or accountant<br/>None of the above</p><ul><li>What level of experience do you have managing inventory?</li></ul><p>I managed inventory audits and tracked discrepancies<br/>I assisted with inventory tracking<br/>I occasionally helped with inventory counts<br/>I have no inventory management experience</p><ul><li>How comfortable are you using spreadsheets to track business performance metrics (KPIs)?</li></ul><p>Very comfortable &ndash; I regularly track KPIs and create reports<br/>Comfortable &ndash; I track numbers but rarely build reports<br/>Basic spreadsheet use only<br/>Little or no spreadsheet experience</p><ul><li>What experience do you have supervising or managing staff?</li></ul><p>I have managed staff and conducted performance discussions<br/>I have supervised staff but did not lead evaluations<br/>I have worked on a team but did not supervise others<br/>I have not supervised employees</p><ul><li>Which industries have you worked in? (Select all that apply)</li></ul><p>Medical spa or aesthetics clinic<br/>Dermatology or plastic surgery office<br/>Dental or other healthcare practice<br/>Retail or hospitality management<br/>None of the above</p><p>Work Location: Hybrid remote in Houston, TX 77006</p>

Office Manager – Medical Aesthetics

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