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ai product operator - intern Jobs in New York

ai product operator - intern

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ai automation intern electrical construction operations

Facility Solutions Group

<div>Overview:
<div>
Facility Solutions Group (FSG) is one of the nation&rsquo;s largest electrical contractors. From the bright lights of Times Square to massive commercial developments across the five boroughs, we handle the design, installation, and service of the systems that power New York. We believe the future of the trades is driven by technology, and we are looking for a motivated intern to help us integrate AI into our core electrical operations.</div><div></div><div> 
The Mission</div><div></div><div> 
This isn't a theoretical research role. At FSG, your mission is to build AI-driven tools that solve the &quot;boots-on-the-ground&quot; challenges of electrical contracting. You will work at the intersection of data science and the electrical trade, helping us move from manual processes to intelligent, automated workflows.</div>
Responsibilities:
<div>
Key AI Initiatives</div><div></div><div> 
You will spend your summer focused on three core technical pillars:</div><div></div><ul><li> 
Automated Estimating &amp; Takeoffs: Develop and refine Computer Vision models to &quot;read&quot; electrical symbols on PDF blueprints, automatically counting outlets, fixtures, and conduit runs to generate instant material bids.</li><li>
Predictive Labor Analytics: Use historical project data to build regression models that predict &quot;man-hour&quot; overruns based on building type, weather patterns, and NYC-specific logistical delays.</li><li>
Safety &amp; Compliance Monitoring: Implement real-time object detection for job-site cameras to ensure crews are following OSHA electrical safety protocols and wearing proper Arc Flash protection.</li><li>
Smart Procurement: Build a recommendation engine to optimize the timing of copper and bulk material purchases based on market price fluctuations and project timelines.</li></ul><div>
NYC Specifics</div><div></div><ul><li> 
Location: You must be able to commute to our NYC office/job sites.</li><li>
The &quot;Hustle&quot; Factor: Construction is fast-paced. We need someone who can iterate on models quickly and pivot when project requirements change.</li></ul><div>
Why This Internship is Unique</div><div></div><div> 
You won't be building another &quot;cat vs. dog&quot; classifier. You will be building tools that affect the physical infrastructure of New York City. You will see how your code translates into thousands of feet of conduit being installed correctly and safely.</div><div></div><div> 
Duration: June &ndash; August 2026</div> 
<div></div>
Qualifications:
<ul><li>Current Student: Junior or Senior pursuing a degree in CS, Data Science, or Electrical Engineering with a heavy focus on AI.</li><li>
Python Expert: Ability to write clean, production-ready Python code.</li><li>
The AI Toolkit: Familiarity with OpenCV (for blueprint analysis), Pandas (for labor data), and frameworks like TensorFlow or PyTorch.</li><li>
Physical Context: A basic understanding of electrical systems (circuits, panels, voltage) is a major plus. You must be comfortable visiting active construction sites to collect training data.</li></ul>
Pay Range: USD $18.00 - USD $22.00 /Hr.</div>

AI Automation Intern – Electrical Construction Operations

Vornado Realty Trust

<div>
 
 About The Company
 
 
 
 Vornado Realty Trust (NYSE: VNO) is a fully integrated equity real estate investment trust and one of New York City&rsquo;s preeminent office and high-street retail landlords. Vornado&rsquo;s portfolio is concentrated in the nation&rsquo;s key market &mdash; New York City &mdash; comprising approximately 26.7 million square feet in 60 premier properties, including iconic assets such as 1 Penn Plaza, 888 Seventh Avenue, and the PENN District.
 
 
 Vornado is consistently recognized as the industry leader in sustainability, holding the distinction of being the largest owner of LEED-certified property in the United States, with more than 27 million square feet of LEED Gold or higher certification, and has achieved ENERGY STAR Partner of the Year with Sustained Excellence seven times. Through its Vision 2030 program, Vornado is committed to achieving carbon neutrality across its portfolio by 2030. The company&rsquo;s Board of Directors and senior management regard Environmental, Social, and Governance (ESG) as among its highest strategic priorities.
 
 
 
 Position Summary
 
 
 
 The Vice President of Engineering is a senior leadership role with primary accountability for the portfolio-wide deployment of energy management tools and technologies, and for providing expert engineering support to Vornado&rsquo;s development projects. Reporting directly to the Senior Vice President &ndash; Chief Sustainability Officer, with management support from the Senior Vice President, Field Operations. This executive drives the implementation and integration of building energy management platforms, automation systems, and data-driven performance tools across Vornado&rsquo;s approximately 26.7 million square feet of commercial properties, in direct support of the company&rsquo;s operational optimization strategies including Vision 2030.
 
 
 This role demands a technically fluent engineering leader with deep expertise in building energy management systems and technology deployment, a strong grasp of development project workflows, and the ability to translate sustainability strategy into scalable, portfolio-wide operational solutions.
 
 
 
 Position Reponsibilities
 
 
 
 <ul>
 <li>
 Managing all aspects of new construction from conceptualization through completion, acting as Owner's Representative and overseeing design and construction aspects for due diligence on new acquisitions.
 </li>
 <li>
 Oversight of Engineering consultants to drive best-in-class design
 </li>
 <li>
 Support bid/buy procurement of all MEP/FP/IT trades
 </li>
 <li>
 Support trade coordination, construction, testing &amp; commissioning, and turnover to operations
 </li>
 <li>
 Review energy modeling results and impacts to LEED or other green building certifications.
 </li>
 <li>
 Early-phase MEP design reviews for constructability and operability, so systems are designed to be maintained by Vornado's own team post-occupancy
 </li>
 <li>
 Value engineering participation, commissioning oversight, and smooth construction-to-operations handover with full documentation transfer
 </li>
 <li>
 Supporting the leasing team during lease negotiation and managing the successful completion and close-out of construction projects to ensure tenant occupancy
 
 
 </li>
 </ul>
 
 Existing Building Improvement Identification &amp; Capital Planning
 
 
 
 <ul>
 <li>
 Systematic MEP condition assessments across the portfolio to identify aging or end-of-life equipment
 </li>
 <li>
 Supporting and/or managing all aspects of major renovation projects from conceptualization through completion, acting as Owner's Representative and overseeing design and construction aspects for due diligence on new acquisitions.
 </li>
 <li>
 Manage a portfolio-wide retro-commissioning (ReCx) program &mdash; retro-commissioning is performed on existing buildings to bring them back to the functionality of the original design intent, or even better, while identifying energy conservation measures with strong payback periods.
 </li>
 <li>
 A rolling five-year capital improvement plan prioritized by code compliance urgency, equipment risk, energy savings, and Vision 2030 alignment
 </li>
 <li>
 Piloting emerging smart building technologies and measuring post-project performance to validate returns
 
 
 </li>
 </ul>
 
 Portfolio Wide Energy Management
 
 
 
 <ul>
 <li>
 Lead the end-to-end deployment of portfolio-wide energy management systems and technologies &mdash; including BMS/EMS platforms, interval data analytics, and AI-driven optimization tools &mdash; across all assets in Vornado&rsquo;s portfolio.
 </li>
 <li>
 Define and manage a portfolio-wide energy management tool roadmap: evaluate, select, procure, configure, and continuously improve energy software and hardware platforms in coordination with IT, sustainability, and property management teams.
 </li>
 <li>
 Establish and track key performance indicators for energy management tool deployments; report progress against energy reduction, decarbonization, and Vision 2030 targets to the CSO and senior leadership on a regular cadence.
 </li>
 <li>
 Partner closely with the Chief Sustainability Officer to align engineering operations with Vornado&rsquo;s Vision 2030 carbon neutrality roadmap, Science Based Targets, and portfolio-wide energy and decarbonization commitments.
 </li>
 <li>
 Plan and drive adoption of energy efficiency, decarbonization, and smart building technology programs across the portfolio to manage utility costs and support greenhouse gas reduction goals.
 </li>
 <li>
 Manage the Energy Manager and determine job responsibilities including Local Law compliance for BPS.
 </li>
 <li>
 Manage submeter system, incentive programs and management of demand response programs, with support from Energy Manager
 </li>
 <li>
 Ensure engineering operations support and sustain Vornado&rsquo;s LEED, ENERGY STAR, GRESB, and Fitwel certifications across the portfolio.
 </li>
 <li>
 Champion the transition from preventive to predictive maintenance strategies, leveraging data analytics and IoT-enabled building systems to reduce energy consumption and operational costs.
 
 
 </li>
 </ul>
 
 Engineering Operations Leadership
 
 
 
 <ul>
 <li>
 Support the SVP, Field Operations with executive oversight of engineering service activities across the portfolio, including interface with corporate personnel, compliance with all performance specifications, and achievement of quantitative cost savings and qualitative customer service objectives.
 
 
 </li>
 </ul>
 
 Financial &amp; Capital Management
 
 
 
 <ul>
 <li>
 Own the operating and capital budgets for engineering projects where VP is responsible for the projects and performance; provide input and justification to annual operating plans and multi-year capital infrastructure plans for assigned assets.
 </li>
 <li>
 Develop cost and energy savings estimates to inform payback analysis to justify improvements and/or energy conservation measures.
 </li>
 <li>
 Measure, monitor, and report to the CSO the cost savings and value-add contributions of the engineering team on a regular basis.
 
 
 </li>
 </ul>
 
 Technology, Systems &amp; Compliance
 
 
 
 <ul>
 <li>
 Ensure all assets leverage building management systems (BMS) and platforms such as ANGUS to track, optimize, and report on building performance across the portfolio.
 </li>
 <li>
 Support the SVP, Field Operations in overseeing the review and implementation of third-party maintenance reports; establishing standards for document retention, including drawings, schematics, equipment manuals, and warranty documents.
 </li>
 <li>
 Provide oversight and direction on the development, commissioning, and close-out of critical infrastructure projects, ensuring proper documentation archiving.
 
 
 </li>
 </ul>
 
 Stakeholder Engagement &amp; Strategic Planning
 
 
 
 <ul>
 <li>
 Serve as the primary engineering liaison to Development, and Capital Markets and as a resource to Portfolio and Property Management teams and Leasing teams; foster strong cross-functional relationships.
 </li>
 <li>
 Provide input and support to strategic planning initiatives; work with Portfolio Property Managers to identify portfolio-wide savings and operational improvement opportunities.
 </li>
 <li>
 Participate in regional and portfolio-level planning processes to develop and execute engineering strategies aligned with Vornado&rsquo;s corporate objectives.
 </li>
 <li>
 Represent Vornado in professional and community organizations relevant to building engineering, sustainability, and real estate operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Eduaction
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering, Electrical Engineering, or a closely related field required.
 </li>
 <li>
 Advanced degree (M.S. or M.Eng.) in engineering, facilities management, or a related discipline preferred.
 </li>
 <li>
 Minimum two-year technical degree in HVAC, electrical engineering, or related field may be considered in lieu of a four-year degree when combined with exceptional industry experience.
 </li>
 <li>
 Professional Engineer (P.E.) license required.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 12+ years of progressive engineering and facilities management experience, with a minimum of 8 years in commercial real estate (office and/or mixed-use).
 </li>
 <li>
 6+ years of senior supervisory experience, including direct management of senior engineering staff, or multi-building engineering teams.
 </li>
 <li>
 Demonstrated experience managing engineering operations for a large, complex, mixed-use urban portfolio in New York City or comparable market.
 </li>
 <li>
 Extensive experience in union environments, including direct management of collective bargaining agreements and union relations.
 </li>
 <li>
 Strong background in sustainability and energy management programs, including experience supporting LEED, ENERGY STAR, and GRESB certification processes.
 </li>
 <li>
 Proven track record managing multi-million dollar capital and operating budgets for engineering services.
 
 
 </li>
 </ul>
 
 Technical Skills And Knowledge
 
 
 
 <ul>
 <li>
 Comprehensive expertise in commercial building HVAC, electrical, plumbing, life safety/fire protection, and building automation systems.
 </li>
 <li>
 Hands-on knowledge of critical systems including emergency/standby generators, automatic transfer switches (ATS), uninterruptible power supply (UPS) systems, and power distribution.
 </li>
 <li>
 Technical proficiency in building management systems (BMS), ANGUS or equivalent CMMS platforms, and life safety systems.
 </li>
 <li>
 Working knowledge of NYC Local Law 97 carbon emission compliance requirements, NYC DOB, Building Construction Codes, FDNY, and DEP regulatory frameworks.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools.
 </li>
 <li>
 Ability to read and interpret architectural, mechanical, electrical, and plumbing drawings, specifications, and technical documents.
 
 
 </li>
 </ul>
 The starting base salary for this New York position is expected to be between $250,000 to $300,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
 
 
 
 Vornado Realty Trust is not offering relocation for this position based in New York, NY.
 
 
 
 
 Vornado Realty Trust is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
 
</div>

VP - Engineering

Niural AI

<div>
 
 AI Product Operator Intern
 
 
 
 
 About Niural
 
 
 
 At Niural, we're not just building products; we're redefining how companies operate in a new era of the internet driven by AI. We're creating truly global solutions that empower businesses to thrive in the digital economy. If you're eager to join a relentlessly ambitious team, develop tools that will influence the flow of billions of dollars, and share in the asymmetric financial rewards of building foundational internet infrastructure, then come help us shape the future of finance.
 
 
 We are a global Payroll, Employer of Record (EOR), Agent of Record (AOR), and Contractor Management platform. As we scale, we are looking for an AI Operator to work alongside our Product team and build the internal tools and AI systems that eliminate manual work across the organization.
 
 
 
 The Role
 
 
 
 You are a builder. The Product Manager will identify and prioritize what needs to be automated. Your job is to take those problems and turn them into working systems, fast. You will code, architect AI workflows, deploy internal tools, and leverage AI-native development tools like Claude Code to ship at a pace that would normally require a much larger team.
 
 
 This role is for someone with a strong engineering mindset who is comfortable writing production-quality code, wiring up complex multi-step AI pipelines, and deploying tools that real teams rely on every day.
 
 
 
 What You Will Do
 
 
 
 
 Build Internal Tools
 
 
 
 <ul>
 <li>
 Develop and deploy full-stack internal applications (web apps, dashboards, admin panels) for Operations, Data Research, Accounting, Sales, and Marketing teams
 </li>
 <li>
 Use frameworks like React, Next.js, Python/FastAPI, or similar to build tools that are fast, reliable, and easy for non-technical teammates to use
 </li>
 <li>
 Own the full lifecycle: build, deploy, monitor, and iterate
 
 
 </li>
 </ul>
 
 Engineer AI Workflows &amp; Agents
 
 
 
 <ul>
 <li>
 Design and build complex, multi-step AI workflows using LLM APIs (Anthropic, OpenAI), agent frameworks (LangChain, CrewAI, n8n AI agents), and RAG pipelines
 </li>
 <li>
 Build AI systems for data extraction, document processing, classification, compliance research, payroll validation, and knowledge base Q&amp;A
 </li>
 <li>
 Implement robust prompt engineering, output validation, and error handling to ensure AI systems perform reliably at scale
 
 
 </li>
 </ul>
 
 Integrate Systems &amp; Automate Pipelines
 
 
 
 <ul>
 <li>
 Build integrations between internal systems (HRIS, payroll engines, CRMs, databases, Slack, email, spreadsheets) to eliminate manual data transfer
 </li>
 <li>
 Create data pipelines that automate reporting, reconciliation, and exception handling for the Accounting and Operations teams
 </li>
 <li>
 Automate contractor onboarding, invoice processing, payment workflows, and compliance data collection across multiple countries
 
 
 </li>
 </ul>
 
 Ship with AI-Native Development
 
 
 
 <ul>
 <li>
 Use Claude Code and other AI-assisted coding tools daily to accelerate development velocity
 </li>
 <li>
 Vibe code: move fast, prototype rapidly, validate with real users, and iterate
 </li>
 <li>
 Maintain clean, well-documented codebases so that automations and tools can be extended over time
 
 
 </li>
 </ul>
 
 Support Sales &amp; Marketing Systems
 
 
 
 <ul>
 <li>
 Build lead enrichment, CRM hygiene, and outbound personalization workflows
 </li>
 <li>
 Create content generation and repurposing pipelines for the marketing team
 </li>
 <li>
 Develop internal tools that give the Sales team faster access to prospect and market data
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 
 Must-Have
 
 
 
 <ul>
 <li>
 2+ years of software engineering experience with strong proficiency in Python and/or JavaScript/TypeScript
 </li>
 <li>
 Hands-on experience building and deploying web applications (React, Next.js, Node.js, FastAPI, or equivalent)
 </li>
 <li>
 Deep experience with AI/LLM APIs (Anthropic, OpenAI) including prompt engineering, function calling, and structured outputs
 </li>
 <li>
 Experience building multi-step AI workflows or agent-based systems
 </li>
 <li>
 Knowledge of RAG architectures, vector databases (Pinecone, Weaviate, pgvector), and document processing pipelines, with the ability to implement them when needed
 </li>
 <li>
 Comfort with databases (SQL, PostgreSQL) and API integrations (REST, webhooks)
 </li>
 <li>
 Experience deploying and maintaining applications in production (Docker, cloud platforms like AWS, GCP, or Vercel)
 </li>
 <li>
 Fluency with AI-assisted development tools (Claude Code, Cursor, GitHub Copilot)
 </li>
 <li>
 Strong bias toward shipping. You prefer a working prototype today over a perfect plan next week
 
 
 </li>
 </ul>
 
 Nice-to-Have
 
 
 
 <ul>
 <li>
 Familiarity with automation platforms (n8n, Make, Retool) for rapid prototyping
 </li>
 <li>
 Background in payroll, HR tech, EOR/AOR, fintech, or compliance operations
 </li>
 <li>
 Experience with agentic AI frameworks (LangChain, LangGraph, CrewAI)
 </li>
 <li>
 Understanding of global payroll compliance, tax regulations, or labor laws
 
 
 </li>
 </ul>
 
 How We Will Measure Success
 
 
 
 <ul>
 <li>
 30 days: Ship 2-3 working internal tools based on priorities set by the Product Manager; establish your local development and deployment workflow
 </li>
 <li>
 60 days: Have 5+ tools or automations actively used by internal teams; demonstrate measurable reduction in manual hours for at least 2 departments
 </li>
 <li>
 90 days: Own a portfolio of internal AI systems and tools that are reliable, documented, and integrated into daily operations across the company
 
 
 </li>
 </ul>
 
 Why Join Niural
 
 
 
 <ul>
 <li>
 You will build systems that directly impact how a global fintech platform operates and scales
 </li>
 <li>
 You get to work across the full stack of modern AI tooling, from LLM APIs to agent frameworks to full-stack apps
 </li>
 <li>
 You will ship constantly and see your work used by real people every day
 </li>
 <li>
 You are joining a team that values speed, ownership, and ambition over process and perfection
 
 
 </li>
 </ul>
</div>

AI Product Operator - Intern

Troutbrook

Position Type: Part-Time (10&ndash;20 hours per week)Location: In person onlyRole Overview:Currently operating on QuickBooks Desktop and transitioning to QuickBooks Online. Seeking a senior-level bookkeeper or accounting systems specialist to lead migration and build an automated accounting system and heavy AI usage and intergration.Key Responsibilities:- Lead migration from QuickBooks Desktop to QuickBooks Online- Clean and restructure the chart of accounts- Set up bank feeds and automation rules- Integrate AP, expense tracking, and payroll tools- Produce monthly financials (P&amp;L, balance sheet, cash flow)- Improve processes and reduce manual work- Maintain books part-time- we are a mature company seeking a part-time person for two( 2 ) days a week- and then three days a week- once a month-; in the Fall we are seeking someone three( 3) days a week- permanently-Required Qualifications:- 7+ years of bookkeeping/accounting experience- Proven QuickBooks Desktop &rarr; Online migration experience- Advanced QuickBooks Online skills- Experience with Bill.com, Ramp, Gusto, Zapier or similar- Strong reporting and systems mindset- Ability to work independentlyPreferred:- Real estate or construction accounting experience- sophisticated around real estate and loan closings-- Experience building accounting systemsCompensation:Market- Long-term opportunityApplication Instructions:Include:1. Migration experience2. Automation examples3. Availability and ratePay: From $45.00 per hourWork Location: In person

Accounting Specialist

AIYA TECHNOLOGY SYSTEM LLC

Graphic Design / Photography / Video Editing Intern(Brand Social Media Operations)E-Verify Company | OPT &amp; H1B Sponsorship AvailableAIYA Technology System, LLC is a New York-based technology company founded in 2020, specializing in one-stop digital solutions for local brands. Our services include website development, app development, Agentic AI solutions, and local business operations optimization.AIYA One, a subsidiary of the company, provides social media marketing services for clients across industries including food &amp; beverage, retail, and e-commerce. We are dedicated to helping brands create viral content, expand market reach, and drive customer growth.AIYA One has developed a mature content creation and social media operations system, offering end-to-end services including content production, influencer marketing, brand promotion, and data analytics. Through close collaborations with photographers, creators, and KOLs, we help brands gain exposure and conversions on platforms such as Instagram and TikTok.With the vision of becoming &ldquo;the most trusted digital partner for brands,&rdquo; we continue to drive the integration of technology and business growth.We Are Hiring: Graphic Design / Photography / Video Editing Intern(Full-Time / Part-Time)Responsibilities:<ul><li>Participate in photography, photo retouching, and video editing projects to create social media content aligned with brand identity</li><li>Collaborate closely with different departments to ensure timely publishing and promotion of social media content</li><li>Write social media copy and captions</li><li>Assist in brainstorming and planning social media campaign ideas and content strategies</li></ul>What You Will Gain:<ul><li>Hands-on experience in commercial social media content creation</li><li>Practical experience using GenAI tools for content creation</li><li>Opportunity to participate in social media strategy development</li><li>Academic credit support and CPT sponsorship available</li><li>Internship-to-full-time opportunities available; company supports OPT and H1B sponsorship</li><li>Letter of recommendation provided</li><li>Flexible working schedule (Minimum 20 hours/week)</li></ul>Qualifications:<ul><li>Bilingual in Chinese and English (Required)</li><li>Bachelor&rsquo;s degree or currently pursuing a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills</li><li>Team-oriented with strong collaboration skills</li></ul>Work Schedule &amp; Location:100 E Broadway, 12th Floor, New York, NY 10002 Monday &ndash; Friday | 9:00 AM &ndash; 5:00 PM Weekends OffHr@aiya.us 718-905-8473Job Type: InternshipWork Location: In person

Graphic Design / Photography / Video Editing Intern

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Enterprise Technology &amp; Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
<h2 class="jobSectionHeader">About the Role
</h2>Salesforce's Digital Enterprise Technology organization is building something new: a modern, engineering-first operations function designed to move the entire organization from reactive, manual processes to automated, intelligent, and proactive operations at scale. As a Principal Operations Engineer focused on Operational Excellence, you'll be one of the founding technical leaders of this team &mdash; defining how DET detects, responds to, and prevents issues while eliminating toil and raising the reliability bar for critical, customer-facing systems. This is a high-visibility, high-impact role for someone who wants to shape not just what gets built, but how an organization operates.
<h2 class="jobSectionHeader">What You'll Be Doing
</h2>Automation &amp; Operational Engineering
<ul><li>Lead the design and implementation of automation-first operations, eliminating manual workflows across incident management, alerting, escalation, runbooks, and day-to-day operational processes
</li><li>Build and scale alert-to-incident automation pipelines to accelerate detection and response times
</li><li>Identify and prioritize high-impact toil reduction opportunities across the ecosystem
</li><li>Drive adoption of self-healing systems and automated remediation patterns
</li><li>Provide Tier 2+ advanced application support for complex production issues and lead deep-dive investigations into system failures
</li><li>Drive a culture of automation-first thinking, ownership, accountability, and continuous improvement
</li></ul>Incident, Reliability &amp; Operational Excellence
<ul><li>Lead the evolution from reactive incident response to proactive reliability engineering, improving MTTD, MTTR, and the percentage of incidents detected automatically
</li><li>Serve as a key technical leader in incident management, escalation strategy, and post-incident analysis
</li><li>Establish and enforce SLI, SLA, and SLO frameworks across critical Tier-1 services
</li><li>Drive deep understanding of system dependencies and failure modes
</li></ul>Customer-Centric Operations
<ul><li>Architect operational strategies with a focus on customer intent, experience, and outcomes
</li><li>Identify and prioritize critical user journeys, ensuring they are observable, reliable, and performant
</li><li>Align operational priorities with business impact
</li></ul>Operational Strategy &amp; Roadmap
<ul><li>Partner with stakeholders to define and execute quarterly and annual operational roadmaps (OKRs)
</li><li>Translate business needs into scalable operational capabilities, balancing reliability, speed, and cost efficiency
</li></ul><h2 class="jobSectionHeader">What We're Looking For
</h2><h3 class="jobSectionHeader">Required Qualifications
</h3><ul><li>12+ years of experience in engineering, operations engineering, SRE, or related roles
</li><li>Proven track record of automating complex operational workflows and improving reliability and operational maturity at scale
</li><li>Deep expertise in incident management systems, observability (metrics, logging, tracing), and distributed systems and microservices
</li><li>Strong experience with automation frameworks, scripting, Infrastructure as Code, and modern DevOps practices
</li><li>Experience operating high-availability, customer-facing systems in enterprise environments
</li><li>Strong written and verbal communication skills with the ability to influence senior engineering leaders and drive outcomes across teams without formal authority
</li><li>A related technical degree required.
</li></ul><h3 class="jobSectionHeader">Preferred Qualifications
</h3><ul><li>Experience building self-service or platform-based operational tooling
</li><li>Background in automation-driven operations or platform engineering
</li><li>Experience leading large-scale incident management transformations
</li><li>Familiarity with AI/ML-driven operations (AIOps)
</li><li>Experience in SaaS/PaaS enterprise environments
</li><li>Salesforce ecosystem experience (Apex, LWC, APIs, etc.)
</li></ul><h2 class="jobSectionHeader">What's in It for You
</h2>This is a rare opportunity to build a modern operations discipline from the ground up &mdash; not maintain something inherited &mdash; with full visibility into engineering leadership and a real mandate to drive change. You'll work alongside strong engineering, SRE, and platform teams on problems that directly affect Salesforce's internal products and customer-facing systems. If you want to do the most technically interesting work of your career while shaping how an entire organization runs, this role is it.
Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Principal Operations Engineer

Dow Jones

<div>About the Team:
The team is the Global Business Operations (GBO) AI Enablement Team.
About the Role
The AI Enablement Business Analyst, Sr. sits within the Global Business Operations (GBO) AI Enablement Team and serves as the critical bridge between business units and the Technology Operations team. This is fundamentally an analyst and advisory role &mdash; you will not be building AI solutions directly, but you will be the person who ensures they get built right.
You will own the early lifecycle of every AI use case: from helping submitters articulate their ideas, through scoping and requirements definition, tool and feasibility assessment, and preparing a structured handoff package for the technology team.
This role is central to how the AI Enablement Team scales its impact. You are the quality gate, the process guide, and the solutioning thought partner &mdash; all before a single line of code is written. You will report to the Senior Manager, Data Analytics &amp; Automation, and will be based in our NYC office.
You Will:
<ul><li>Triage all AI use case submissions, conducting initial completeness reviews and engaging stakeholders to clarify ambiguous or incomplete requests.</li>
<li>Evaluate submissions for problem clarity, data availability, organizational readiness, and estimated business value to ensure high-potential projects are prioritized.</li>
<li>Lead stakeholder sessions to define project scope, constraints, and success criteria, resulting in a formal Business Requirements Document (BRD).</li>
<li>Develop current-state and future-state workflow diagrams and process maps to identify dependencies, integration points, and technical risks.</li>
<li>Establish measurable benchmarks for every use case, specifically targeting time savings, cost reduction, and qualitative quality improvements.</li>
<li>Audit existing organizational platforms to determine if a use case can be solved with current tools before proposing new investments.</li>
<li>Prepare comprehensive documentation packages for Technology Operations and act as the primary bridge between business needs and technical constraints throughout the delivery lifecycle.</li>
<li>Collaborate on User Acceptance Testing (UAT) criteria to ensure delivered AI solutions meet the original business requirements and success metrics.</li>
<li>Prepare case summaries and feasibility scores for the Monthly Review Committee, incorporating their feedback into project roadmaps.</li>
<li>Maintain the use case pipeline tracker and log realized benefits (ROI) to surface insights for Executive Leadership Team (ELT) presentations.</li>
</ul>You Have:
<ul><li>3+ years of experience as a Business Analyst, Process Analyst, Product Analyst, or equivalent role in a technology-adjacent environment.</li>
<li>Demonstrated experience writing business requirements documents, process maps, user stories, or functional specifications.</li>
<li>Experience working in cross-functional teams that include both business and technology stakeholders.</li>
<li>Hands-on experience with project tracking tools such as Jira and comfort working within established SDLC or agile delivery frameworks.</li>
<li>Experience with at least one AI or automation platform in a professional setting.</li>
</ul>Our Benefits
<ul><li>Comprehensive Healthcare Plans</li>
<li>Paid Time Off</li>
<li>Retirement Plans</li>
<li>Comprehensive Medical, Dental and Vision Insurance Plans</li>
<li>Education Benefits</li>
<li>Paid Maternity and Paternity Leave</li>
<li>Family Care Benefits</li>
<li>Commuter Transit Program</li>
<li>Subscription Discounts</li>
<li>Employee Referral Program</li>
</ul>Learn more about all our US benefits
\#LI-Hybrid
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put &quot;Reasonable Accommodation&quot; in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area: Dow Jones - Global Business Operations
Job Category: General Management
Union Status:
Non-Union role
Base Pay Range: $75,000 - $95,000
We&rsquo;re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate&rsquo;s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Since 1882, Dow Jones has been finding new ways to bring information to the world&rsquo;s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron&rsquo;s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 52489</div>

AI Enablement Business Analyst, Senior

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