business development specialist (it)

executive it support specialist ii Jobs in Kansas City

executive it support specialist ii

sr project analyst - it Jobs in Kansas City

sr project analyst - it

sr. health informatics & ai solutions analyst Jobs in Kansas City

technical support specialist Jobs in Kansas City

technical support specialist

ai solutions specialist

Shook, Hardy & Bacon LLP

Supports the Firm's Artificial Intelligence strategy by designing, building, testing and integrating AI‑powered applications and agents that enhance legal workflows, knowledge management, and client service delivery. Works hands‑on to translate business needs into secure, reliable and user‑friendly AI solutions. The Solutions Specialist will work with the Firm's Microsoft and SharePoint ecosystem as well as external vendor solutions to deliver desired outcomes.
 
#LI-SH1
 
#LI-HYBRID
 
Develop, deploy and maintain custom AI agents, copilots and applications using frameworks and platforms such as Semantic Kernel, LangChain and Microsoft Copilot Studio.
 
Assist in prompt engineering exercises to achieve the desired behavior from AI models.
 
Build integrations with Azure OpenAI, Microsoft 365, Microsoft Graph, and approved enterprise AI tools; implement retrieval augmented generation (RAG), vector search and grounding against Firm knowledge sources.
 
Customize and extend Microsoft SharePoint and the Power Platform (Power Apps, Power Automate, Power BI) to embed AI capabilities into practice management, litigation support, and knowledge management workflows.
 
Develop APIs, connectors and automation scripts (e.g., Python, JavaScript/TypeScript, PowerShell) to integrate AI solutions with Firm systems (e.g., document management system, CRM, eDiscovery/document review platforms).
 
Prototype and iterate on AI use cases relevant to the delivery of legal services.
 
Conduct proofs of concept and pilots for emerging AI technologies; document technical findings, business value, risks and recommendations for productionization.
 
Test AI models and solutions for accuracy, security and usability to ensure compliance with client guidelines, Firm policies, data governance and security protocols; run evaluations for hallucination reduction, prompt/response quality, and bias/PII mitigation.
 
In coordination with the AI Solutions Manager, create technical and training documentation, user guides and runbooks; support training for attorneys and professional staff on new AI tools, workflows and best practices.
 
Collaborate with Firm Practice Groups, departments and vendors to identify opportunities, coordinate releases and ensure seamless AI integration within the Firm's technology stack.
 
Assist the AI Solutions Manager with tracking and reporting on initiative outcomes (KPIs/OKRs), adoption metrics and lessons learned to demonstrate the value of AI to Firm operations.
 
Maintain current knowledge of AI trends, toolsets and law firm best practices, to inform solution design and continuous improvement of internal practice processes and efficiency.
 
Keeps supervisor abreast of current issues and potential problems, seeks advice as needed.
 
Requirements: Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, or related field required; Master's degree preferred; and three to five years experience developing enterprise applications, with at least one to two years focused on AI, automation or data driven tools; or equivalent combination of education and/or experience. Hands on experience building AI agents, chatbots or copilots required. Strong background in Microsoft ecosystem (SharePoint, Power Platform, Teams, Microsoft Graph API) preferred. Familiarity with APIs, scripting (Python, JavaScript/TypeScript, PowerShell) and cloud environments (Azure preferred) required. Experience in a professional services or law firm environment strongly preferred. Strong understanding of AI technologies and orchestration patterns, including prompt engineering, grounding/RAG, embeddings/vector stores, evaluations, and agent frameworks. Experience integrating AI with Microsoft Platforms and Azure services (e.g., Azure Functions, Azure AI Search, Azure OpenAI). Proficiency with modern development practices (source control, CI/CD, environment management), secure coding and data governance. Experience collaborating with both technical and non technical teams to achieve business outcomes.

AI Solutions Specialist

Benelux Tek Group Inc.

We are seeking a highly driven and results-oriented Business Development Manager / Specialist to lead outbound B2B sales efforts in the US IT staffing market.This role focuses on acquiring new clients, engaging hiring decision-makers (CTOs, Engineering Managers, Talent Leaders), and driving full-cycle sales for contract and permanent technology staffing solutions.The ideal candidate thrives in a high-activity outbound environment and understands US hiring trends, staffing models, and tech ecosystem dynamics.<h2> </h2><h2>KEY RESPONSIBILITIES:</h2><h2>Outbound Sales &amp; Lead Generation</h2><ol><li>Execute high-volume outbound outreach: </li><li>Cold calls, emails, LinkedIn prospecting </li><li>Target: </li><li>SaaS companies, startups, enterprises, and tech firms </li><li>Build and maintain a strong pipeline of qualified prospects</li></ol><h2>Business Development (US Market)</h2><ol><li>Identify companies actively hiring tech talent (job postings, funding, expansion signals)</li><li>Engage decision-makers: </li><li>CTOs, Engineering Managers, Hiring Managers </li><li>Position IT staffing services as a solution to hiring challenges</li></ol><h2>Full-Cycle Sales Execution</h2><ol><li>Manage the complete sales cycle: </li><li>Prospecting → Discovery → Presentation → Negotiation → Closure </li><li>Conduct discovery calls to understand hiring needs </li><li>Present tailored staffing solutions (contract / permanent) </li><li>Close new business and onboard clients</li></ol><h2>Client Relationship Management</h2><ol><li>Build and maintain long-term client relationships </li><li>Ensure consistent follow-ups and engagement </li><li>Drive repeat business and account growth</li></ol><h2>Pipeline &amp; KPI Management</h2><ol><li>Maintain accurate CRM records and activity tracking</li><li>Meet and exceed KPIs including: </li><li>Daily outbound activity </li><li>Weekly meetings booked </li><li>Client acquisition targets </li><li>Provide regular sales reporting and forecasts</li></ol>Collaboration with Recruitment Team<ol><li>Work closely with recruiters to fulfill client requirements </li><li>Ensure fast turnaround and quality candidate delivery</li></ol><h2> </h2><h2>ELIGIBILITY CRITERIA:</h2><ol><li>Minimum 2 years of experience in B2B Sales / Business Development / IT Staffing.</li><li>Bachelor’s degree in Business, IT, or related field</li><li>Experience selling IT staffing / recruitment services</li><li>Strong outbound sales experience.</li><li>Experience working with the US market.</li></ol><h2> </h2><h2>REQUIRED SKILLS:</h2><ol><li>Excellent communication and negotiation skills</li><li>Strong objection-handling ability</li><li>Understanding of IT roles:</li><li>Software Engineers, DevOps, Cloud, Data, AI/ML</li><li>Ability to identify hiring signals and research companies</li><li>CRM proficiency </li></ol>

Business Development Specialist (IT)

ConcertoCare

<div>We are seeking a highly skilled and motivated Sr. Health Informatics &amp; AI Solutions Analyst to optimize our eClinicalWorks (eCW) EMR platform, data analysis, and support the integration of artificial intelligence capabilities across clinical and operational functions. This role serves as a key subject-matter expert in EMR optimization and AI-powered workflow automation, working collaboratively with cross-functional teams to enhance healthcare delivery through technology.
The ideal candidate combines deep eCW configuration expertise with hands-on experience building or deploying agentic AI solutions using platforms such as Claude (Anthropic) or OpenAI, and strong interoperability standards.
RESPONSIBILITIES:
EMR Optimization &amp; eCW Configuration<ul><li>
Serve as a primary eClinicalWorks (eCW) subject matter expert, performing hands-on system configuration, module management, template development, and automated workflow design.</li><li>
Collaborate with physicians, nurses, and department leaders to identify workflow pain points and implement eCW enhancements that reduce friction and improve clinical outcomes.</li><li>
Configure and maintain eCW modules, including Practice Management, Population Health, and healow Patient Portal, ensuring optimal performance and user experience.</li><li>
Support eCW system upgrades, patch deployments, and regression testing in coordination with the eCW vendor and internal stakeholders.</li><li>
Provide peer guidance on eCW best practices, configuration standards, and clinical workflow design to fellow analysts.</li><li>
Serve as backup support for adjacent technology platforms to ensure operational continuity.</li></ul>
AI Integration &amp; Intelligent Automation<ul><li>
Assist in developing and deploying AI-powered solutions integrated with the eCW ecosystem, leveraging large language model (LLM) APIs such as Claude (Anthropic) and OpenAI GPT to automate clinical workflow</li><li>
Evaluate and implement AI tools for clinical decision support, predictive analytics, and intelligent alerting within the EMR environment.</li><li>
Contribute to the organization's AI adoption roadmap in partnership with the CIO and Director of Technology, ensuring alignment with organizational goals, patient safety standards, and regulatory requirements.</li><li>
Monitor AI model performance, audit outputs for accuracy and bias, and iterate on solutions to ensure clinical reliability and operational value.</li></ul>
Interoperability<ul><li>
Ensure data integrity, standardization, and interoperability across systems using healthcare data standards, including HL7 FHIR, CCD/CDA, and ICD-10/CPT coding frameworks.</li><li>
Support data exchange with health information exchanges (HIEs), payers, and external partners, ensuring accuracy and compliance.</li></ul>
Collaboration, Peer Mentorship &amp; Project Execution<ul><li>
Provide day-to-day peer mentorship and technical guidance to junior analysts, sharing knowledge on eCW, AI tools, and data best practices.</li><li>
Manage assigned projects and workstreams with strong organizational skills, ensuring timely delivery.</li><li>
Participate in end-user training sessions on eCW functionality and AI-enabled tools to drive adoption and proficiency across clinical and administrative staff.</li><li>
Proactively identify system gaps, automation opportunities, and emerging technology solutions to support continuous improvement.</li><li>
Undertake additional system optimization or enhancement work as directed by the Director of Technology Products or the CIO.</li></ul>
QUALIFICATIONS:<ul><li>
Bachelor's degree in Health Informatics, Health Information Management, Computer Science, Information Systems, Healthcare Administration, or a related field required.</li><li>
Master's degree (MHA, MSHI, MS in Data Science, or related) preferred.</li><li>
Minimum of 4 years of experience in health informatics or clinical information systems, with at least 2 years in a senior role.</li><li>
Required: Demonstrated, hands-on experience with eClinicalWorks (eCW), including system configuration, workflow build, and template development.</li><li>
Required: Proven experience integrating or deploying AI/LLM-based solutions (Claude, OpenAI, Azure OpenAI, or equivalent) in a healthcare or enterprise setting, including prompt engineering and API integration.</li><li>
Proficiency in healthcare data management, including SQL querying, and HL7/FHIR data standards</li><li>
Deep understanding of clinical workflows, healthcare operations, and regulatory compliance.</li><li>
Ability to translate complex clinical and technical requirements into scalable technology solutions.</li><li>
Strong communication skills with the ability to convey data and AI concepts clearly to both technical and non-technical stakeholders.</li><li>
Solid organizational and project management skills; experience with Agile or hybrid methodologies is a plus.</li><li>
Self-motivated, analytically rigorous, collaborative, and committed to responsible innovation in a patient-centered environment.</li></ul>
 Base Salary/ Wage Range $120,000 to $130,000 plus annual bonus. Compensation for the role is commensurate with the candidate&rsquo;s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace</div>

Sr. Health Informatics & AI Solutions Analyst

H&R Block

<div>Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It&rsquo;s an exciting time to be a part of H&amp;R Block! What you'll do...:
<div><div>We&rsquo;re seeking a Senior Data Engineer with strong experience building and evolving modern data- and AI-enabled platforms. This is a hands-on, senior individual contributor role focused on designing, developing, and optimizing scalable software solutions across data, analytics, and AI workloads.</div><div></div><div> 
You will play a key role in implementing cloud-native data and AI services, contributing to architectural decisions, and partnering closely with data engineers, ML engineers, and product teams to deliver reliable, secure, and high-performing platforms. While not a people manager, you&rsquo;ll be expected to provide technical leadership through influence, code quality, and design rigor.</div><div></div><div> 
Day to day, you'll...</div><div></div><div> 
Design &amp; Build</div></div><div><ul><li>
Design, develop, and maintain scalable software components for data and AI platforms using Microsoft Fabric, Azure Data Services, Data Lakes, and cloud-native services.</li><li>
Build robust data ingestion, transformation, and serving layers that support analytics, AI, and operational use cases.</li></ul><div>
Implement End-to-End Solutions</div><ul><li>
Contribute to end-to-end delivery of data and AI solutions, including data pipelines, semantic models, APIs, and consumption layers.</li><li>
Ensure solutions meet standards for performance, reliability, security, and cost efficiency.</li></ul><div>
Modernize &amp; Optimize</div><ul><li>
Participate in modernizing legacy systems toward cloud-native and AI-enabled architectures.</li><li>
Optimize pipelines, queries, and services for scale, resilience, and operational excellence.</li></ul><div>
Enable Data &amp; AI Products</div><ul><li>
Partner with analytics, AI/ML, and application teams to deliver reusable data assets, shared services, and self-service capabilities.</li><li>
Support downstream use cases such as dashboards, advanced analytics, and machine learning workloads.</li></ul><div>
Engineering Excellence</div><ul><li>
Apply and promote best practices for software engineering, CI/CD, testing, observability, and infrastructure-as-code.</li><li>
Contribute to standards for data quality, data governance, lineage, security, and monitoring (e.g., DataDog).</li><li>
Data governance, risk management, and compliance using Microsoft Purview</li></ul><div>
Technical Collaboration &amp; Mentorship</div><ul><li>
Provide technical guidance and code reviews for peers and junior engineers.</li><li>
Collaborate closely with product managers, architects, and cross-functional partners to deliver high-impact solutions.</li></ul></div>
What you'll bring to the team...:
<ul><li>Bachelor&rsquo;s degree in a related field or the equivalent through a combination of education and related work experience.</li><li>
5+ years of experience building production-grade software, with significant exposure to data platforms, cloud services, or AI-enabled systems.</li><li>
Strong hands-on experience with Azure data technologies and modern data architecture patterns.</li><li>
Proficiency in SQL, with solid software engineering fundamentals (data modeling, APIs, testing, version control).</li><li>
Experience with CI/CD pipelines, DevOps practices, and cloud infrastructure.</li><li>
Ability to design systems, reason about trade-offs, and contribute to architectural discussions.</li><li>
Strong communication skills and the ability to work effectively with cross-functional teams.</li><li>
A growth mindset and passion for learning, quality engineering, and continuous improvement.</li></ul>
It would be even better if you also had...:
<ul><li>Experience with Microsoft Fabric.</li><li>
Experience with OneLake, Lakehouse architecture, Power Platforms, or Fabric-native governance tools.</li><li>
Exposure to feature stores, or advanced analytics.</li><li>
Azure or Microsoft Fabric certifications.</li></ul>
Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You&rsquo;ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. 
 
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. 
 
Equal Opportunity Employer: H&amp;R Block does not tolerate discrimination based on a person&rsquo;s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Sponsored Job: #LI-SH1 #LI-Remote</div>

Senior Data Engineer-SQL/Azure

Oakwood Systems Group

<div><div>Position Overview</div><div>
We are seeking a Technical IT Project Manager to lead the successful delivery of Data &amp; AI and Application Development initiatives for our professional services clients. This role blends hands‑on project leadership, technical fluency, and consultative client engagement.</div><div>
The ideal candidate is comfortable managing complex, multi‑disciplinary projects in a consulting environment, serving as a trusted advisor to clients while ensuring projects are delivered on time, on scope, and on budget.</div><div>
Key Responsibilities</div><div>
Project &amp; Delivery Leadership</div><ul><li>
Lead end‑to‑end delivery of Data &amp; AI projects (data platforms, analytics, reporting, AI/ML initiatives) and custom application development engagements.</li><li>
Manage all phases of the project lifecycle, including initiation, planning, execution, monitoring, and close‑out.</li><li>
Own project scope, schedules, budgets, risks, issues, dependencies, and change control.</li><li>
Coordinate cross‑functional teams including architects, developers, data engineers, and client stakeholders.</li></ul><div>
Client &amp; Consulting Engagement</div><ul><li>
Act as a trusted advisor to clients, translating business objectives into actionable technical delivery plans.</li><li>
Facilitate discovery sessions, requirements workshops, and solution planning discussions.</li><li>
Manage client expectations, communicate status, and proactively address risks and roadblocks.</li><li>
Support pre‑sales and solution scoping efforts, including estimates, timelines, and delivery approach.</li></ul><div>
Technical &amp; Methodology Alignment</div><ul><li>
Partner closely with technical leads on Azure‑based Data &amp; AI solutions, analytics platforms, and modern application architectures.</li><li>
Ensure adherence to Oakwood delivery methodologies (PMI‑based / agile‑hybrid approaches).</li><li>
Guide teams through Agile, Scrum, or hybrid delivery models as appropriate.</li><li>
Ensure quality, documentation, and governance standards are met.</li></ul><div>
Stakeholder &amp; Team Management</div><ul><li>
Serve as the primary liaison between clients, project teams, and Oakwood leadership.</li><li>
Build high‑performing, collaborative project teams.</li><li>
Provide clear direction, remove blockers, and promote accountability.</li></ul><div>
Required Qualifications</div><ul><li>
5+ years of experience as an IT Project Manager in a consulting or professional services environment.</li><li>
Proven experience managing Data &amp; Analytics / Data &amp; AI projects.</li><li>
Experience leading application development projects (custom software, web, or cloud‑native apps).</li><li>
Strong understanding of modern Microsoft‑centric environments (Azure, data platforms, app dev stacks).</li><li>
Demonstrated ability to manage complex projects with multiple workstreams and stakeholders.</li><li>
Excellent client‑facing, communication, and facilitation skills.</li></ul><div>
Preferred Qualifications</div><ul><li>
Experience with Azure Data Services (e.g., Azure Data Factory, Synapse, Databricks, Power BI).</li><li>
Familiarity with AI/ML initiatives, analytics platforms, or data modernization programs.</li><li>
Agile / Scrum experience (CSM, SAFe, or similar).</li><li>
PMP or equivalent project management certification.</li><li>
Experience supporting pre‑sales, estimates, or delivery planning in a consulting model.</li></ul><div>
Why Oakwood</div><ul><li>
Work on high‑impact, modern technology projects with leading clients.</li><li>
Collaborate with experienced consultants in Data, AI, Cloud, and App Development.</li><li>
Consulting‑first culture that values relationships, quality delivery, and professional growth.</li><li>
Opportunity to influence delivery strategy and client outcomes.</li></ul></div>

Technical IT Project Manager

Aisle & Abroad

<div>
 
 Location:
 
 Remote | Work From Home
 
 
 
 About the Role:
 
 
 Do you love travel and helping others plan unforgettable getaways? We&rsquo;re looking for motivated individuals to join our growing team as
 
 Online Hotel Reservationists
 
 . In this role, you&rsquo;ll assist clients with hotel and resort bookings, coordinate accommodations for vacations and business trips, and provide excellent customer service&mdash;all from the comfort of your home.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Research and book hotels, resorts, and vacation accommodations worldwide
 </li>
 <li>
 Provide professional guidance and personalized travel recommendations
 </li>
 <li>
 Communicate with clients via phone, email, or online platforms
 </li>
 <li>
 Manage reservations, special requests, and travel details accurately
 </li>
 <li>
 Stay up to date on promotions, travel deals, and supplier policies
 </li>
 <li>
 Deliver a seamless and enjoyable booking experience for every traveler
 
 
 
 
 
 </li>
 </ul>
 
 What We Provide:
 
 
 
 <ul>
 <li>
 Full training and certification&mdash;no experience required
 </li>
 <li>
 Access to a personal booking website and hundreds of top suppliers
 </li>
 <li>
 Daily live trainings and ongoing support from experienced mentors
 </li>
 <li>
 Exclusive travel perks and discounted rates
 </li>
 <li>
 Flexible hours (part-time or full-time options available)
 </li>
 <li>
 Opportunity to grow into a Certified Travel Specialist
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Passion for travel and hospitality
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Self-motivated with attention to detail
 </li>
 <li>
 Comfortable using computers, email, and online tools
 </li>
 <li>
 Must be 18 years or older
 
 
 
 
 
 </li>
 </ul>
 
 Why Join Us:
 
 
 
 As part of our travel family, you&rsquo;ll enjoy the freedom to work remotely, set your own schedule, and turn your passion for travel into a rewarding business. Whether you&rsquo;re looking to earn extra income or build a full-time career, this opportunity lets you do both&mdash;while helping others see the world. 🌎✨
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online Hotel Reservationist (Remote Opportunity)

LeadSigma

About LeadSigmaLeadSigma builds AI-powered sales and marketing technology that helps orthodontic practices capture, schedule, and convert more new patients.We&rsquo;re a profitable, fast-growing SaaS company operating at the intersection of AI, voice technology, and healthcare growth.We&rsquo;re building real products that customers rely on every day &mdash; and we&rsquo;re building them fast.We are building the plane while flying it. If that excites you, keep reading.Mission, Vision, Core ValuesMissionDeliver the world&rsquo;s best AI sales and marketing companion for orthodontic practices.VisionDeliver the world&rsquo;s easiest solution for closing more deals, faster.Core Values<ul><li>Do More With Less &mdash; Resourcefulness beats resources.</li><li>Obsess Over Our Customers&rsquo; Success &mdash; Their wins are our wins.</li><li>Be Relentless &mdash; We don&rsquo;t quit when it&rsquo;s hard.</li><li>Simplify the Complex &mdash; Clarity scales. Complexity kills.</li><li>Strong Action Bias &mdash; We get stuff done.</li><li>Have Fun &amp; Value Every Day &mdash; We&rsquo;re serious about work, not about ourselves.</li></ul>Job SummaryWe&rsquo;re hiring a Customer Support Manager who wants more than answering tickets.This role sits at the center of customer experience, product feedback, and technical problem-solving.You&rsquo;ll help orthodontic practices navigate complex, industry-specific workflows powered by AI, telephony, and automation.You will not always have a script.You will not always have a playbook.You will be expected to figure things out anyway.If you enjoy autonomy, ownership, and solving puzzles in real time, you&rsquo;ll love this role.If you want rigid structure and minimal accountability, you won&rsquo;t.Why This Role Is DifferentMost customer support roles:<ul><li>Follow scripts</li><li>Escalate problems</li><li>Have limited product visibility</li><li>Offer slow career paths</li></ul>This role:<ul><li>Works directly with cutting-edge AI products</li><li>Solves operational and technical problems</li><li>Partners with Product &amp; Engineering</li><li>Helps shape processes as we scale</li><li>Is highly customer-facing and visible</li><li>Operates with autonomy and trust</li></ul>You&rsquo;re not a cog in the wheel. You&rsquo;re part of the engine.Responsibilities<ul><li>Deliver exceptional support via chat, email, and phone</li><li>Troubleshoot SaaS, telephony, and workflow issues</li><li>Translate technical concepts into simple language</li><li>Own customer challenges end-to-end</li><li>Collaborate with Product &amp; Engineering on escalations</li><li>Identify product gaps and workflow improvements</li><li>Document solutions and build internal knowledge resources</li><li>Support onboarding and customer education</li><li>Maintain professionalism in fast-moving situations</li></ul>What Success Looks Like<ul><li>Customers trust you</li><li>Issues get resolved quickly</li><li>You reduce repeat problems</li><li>You improve systems and processes</li><li>You operate independently</li><li>You make the company better &mdash; not just busier</li></ul>Experience &amp; Traits We&rsquo;re Looking ForMust-Haves<ul><li>Strong written and verbal communication</li><li>High ownership mentality</li><li>Comfort with ambiguity</li><li>Technical curiosity</li><li>Fast learner</li><li>Organized and detail-oriented</li><li>Professional under pressure</li></ul>Big Pluses<ul><li>SaaS support experience</li><li>Healthcare or dental industry exposure</li><li>CRM / telephony / AI tool familiarity</li><li>Startup experience</li><li>Experience supporting complex workflows</li></ul>Unique Benefits of the Role<ul><li>Rapid career advancement potential</li><li>Exposure to emerging AI technologies</li><li>Crucial, high-impact seat in the company</li><li>Leadership under an experienced Director of Customer Success</li><li>Fast-growth SaaS environment</li><li>Public, customer-facing visibility</li><li>Profitable, durable startup (not dependent on outside funding)</li><li>A team that listens &mdash; and acts on feedback</li></ul>Accountability &amp; ExpectationsWe invest heavily in our team &mdash; and we expect performance in return.<ul><li>We hold people accountable</li><li>We measure outcomes</li><li>We expect ownership</li></ul>If you want to coast, this isn&rsquo;t the role.If you want to grow fast and be pushed, you&rsquo;ll thrive.Who This Is Perfect ForSomeone who:<ul><li>Is hungry to create great customer experiences</li><li>Likes small, elite teams</li><li>Enjoys figuring things out</li><li>Wants exposure to cutting-edge technology</li><li>Wants their work to matter</li><li>Wants to win</li></ul>For the right person, this is a dream job.For most, it won&rsquo;t be a fit.ClosingThis role requires autonomy, creativity, professionalism, and grit.If you want:<ul><li>Real responsibility</li><li>Real growth</li><li>Real impact</li></ul>You&rsquo;ll be hard-pressed to find a better opportunity.Apply if you&rsquo;re ready to help build something meaningful &mdash; while delivering world-class experiences to customers every day.Job Type: Full-timePay: $65,000.00 - $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What makes you a rockstar for this role?</li><li>What is most important for YOU to receive from LeadSigma in this role? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: Hybrid remote in Kansas City, MO 64116

Customer Support Manager

Explore 163+ Ai solutions specialist in Kansas City this April. Find roles across top companies and apply now to boost your career.