airport customer experience representative (customer service representative)

airport customer service supervisor (customer service supervisor)

airport operations trainee (municipal management trainee)

caregiver - home health aide - non-medical

airport bus operator (bus operator) Jobs in Kansas City

airport bus operator (bus operator)

airport customer experience representative (customer service representative) Jobs in Kansas City

airport customer service supervisor (customer service supervisor) Jobs in Kansas City

airport operations trainee (municipal management trainee) Jobs in Kansas City

senior administrative assistant Jobs in Kansas City

senior administrative assistant

airport customer service supervisor customer service supervisor

City of Kansas City, MO

<div><div><div><h2 class="jobSectionHeader"><b>Pay,Benefits, &amp; Work Schedule</b></h2><div><br>
<div><div>
</div><p><b>Aviation Department - Marketing Division</b><br>
<b>Location:</b> 1 Kansas City Blvd<br>
<b>Pay Starting at:</b> $22.52 per hour<br>
|<b>Schedule:</b> Tuesday-Saturday 2:00 p.m.&ndash;1:00 a.m.<br>
<b>Application Deadline:</b> May 15, 2026</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div>
<div></div><div><ul><li>Supervises and directs customer service agents working at the Information desks in the Terminal building.</li><li>
Oversees the reservation process for the Simulation room, and reservation process for the Business Center.</li><li>
Hires, trains, supervises, disciplines and evaluates subordinate customer service team members.</li><li>
Responds to and resolves difficult customer complaints.</li><li>
Assists department administrators in setting performance standards and measurements for service delivery.</li><li>
Performs other duties as assigned.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<div></div><div><h2 class="jobSectionHeader"><b>REQUIRES</b></h2><ul><li>
Accredited Bachelor's degree with major course work in business or public administration or a related area and two (2) years of responsible customer service experience OR</li><li>
An equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher)</li><li>
Ability to pass a background check as prescribed by the City</li><li>
Must Possess a valid State-issued driver's license</li><li>
Ability to pass a 10-year TSA Background Check</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Other Information</b></h2><div><br>
<div><div>
</div><p><b>Military veterans encouraged to apply</b></p><p><b>
Why You'll Love Working with Us &ndash; Core Employee Benefits</b> (Benefits offered to all permanent employees unless otherwise specified)</p><p>
Comprehensive Health Coverage<br>
Affordable medical, dental, and vision plans with multiple options and low employee contributions.</p><p>
Generous Paid Time Off<br>
Enjoy vacation, sick leave, and 13 paid holidays&mdash;with accruals that grow the longer you're with us.</p><p>
Secure Retirement Planning<br>
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.</p><p>
Support for Life&rsquo;s Big Moments<br>
Paid parental and bereavement leave to help you navigate major life events with peace of mind.</p><p>
Tuition Assistance<br>
Get reimbursed for eligible education expenses&mdash;invest in your future while you work.</p><p>
Income Protection<br>
Short- and long-term disability coverage options to safeguard your earnings.</p><p>
Life Insurance Provided<br>
City-paid life insurance with the option to add more coverage for extra peace of mind.</p><p>
Community Volunteer Leave<br>
Take up to 8 hours annually to give back to causes you care about.</p><p>
Want the Full Picture?<br>
Click here for a complete benefits summary.</p><p></p><p><b>
URGENT!!! CRITICAL RECRUITMENT INFORMATION</b></p><p>
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.</p><p>
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City&rsquo;s Applicant Tracking System.</p><p>
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.</p><p>
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.</p><h6 class="jobSectionHeader"><b>
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.</b></h6><p>
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.</p><p>
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.</p><p>
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy</p><p>
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.</p><p><b>
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).</b> To claim veterans&rsquo; points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during &ldquo;wartime&rdquo; and a last discharge or release under honorable conditions.<b> (DOD) 38 U.S. Code &sect; 4211).</b></p></div></div></div></div></div><div></div>

Airport Customer Service Supervisor (Customer Service Supervisor)

5Guystransportation

<p>Earn up to $55,000 per year as an airport chauffeur</p><p>$150-$200/day average and full shift guaranteed minimums - plus keep cash tips.</p><p>PM shift guaranteed minimum pay differential with daily bonuses available</p><p>Due to our insurance, all drivers MUST be 30-years or older. Drivers wishing to also drive transit vans must pass a Department of Transportation medical examination.</p><p>You MUST call Leo @ 816-686-5462 to proceed with the hiring process</p><p>Drive our vans. We pay: Fuel - Tolls - Maintenance - Insurance - Airport fees. You just drive!</p><p>Earn a percentage of each fare and keep 100% of all gratuities</p><p>Earn a minimum of $150 per shift guaranteed plus keep cash tips. Our employees are averaging $150-$200 per day plus cash tips. You will transport passengers to and from the airport in our vehicles. We will train the right person--better customer service earns better tips. More efficient drivers are able to complete more trips.</p><p>- You choose your shift and number of days -<br/>AM (2AM-2PM) generally--no 2 shifts are ever the exact same start and finish times;</p><p>PM (1PM-1AM) generally and last arriving flights--no 2 shifts are ever the exact same start and finish times;</p><p>Both shifts start and end at our office near the airport. Longer commutes are welcome to apply, but drivers with 10-20 minute drives typically remain onboard.</p><p>A few additional requirements before you call:</p><ul><li>Be willing to work at least 1 weekend day and no less than 4 shifts per week</li><li>Have reliable transportation to the office and be willing to be on call the entire shift</li><li>Have and demonstrate an understanding of Kansas City area</li><li>Have a smartphone and know how to generally use Google maps</li><li>Must have a fairly clean driving record in the last 5 years as documented in your state Motor Vehicle Record</li><li>Able to pass Federal background check (no past felonies or outstanding warrants as the airport police department will hold people)</li><li>MO license holders must upgrade to Class E unless already A,B,C, or E</li><li>All other state license holders no special endorsement needed</li><li>All new hires will have to pass an FBI background check for an airport badge</li><li>Once hired, we pay weekly every Friday, and pay for the vehicle, insurance, fuel, maintenance, tolls, uniforms. You just drive.</li></ul><p>If you are interested, call Leo for more details @ 816-686-5462</p><p><b>Summary</b></p><p>As an Airport Chauffeur, you will be responsible for providing high-quality transportation services to clients, ensuring a safe and comfortable travel experience. Reporting to the Transportation Manager, you will utilize your core skills in driving and customer service, alongside premium skills in hospitality, to meet the needs of passengers. Your relevant experience in shuttle driving will enhance your ability to manage various transportation tasks efficiently. Join our team to deliver exceptional service and represent our commitment to excellence in airport transportation.</p><p>Job Type: Full-time</p><p>Pay: Up to $250.00 per day</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Airport Chauffeur

Strive Well-Being, Inc.

<p><b>Position Summary</b></p><p><i><b>This is a temporary position from 4/20 &ndash; 7/17/2026</b></i> with a possibility of permanent status depending on program funding. The Supervisor oversees daily field operations ensuring that staff deliver safe, consistent, and high-quality customer engagement across transit system. Supervisors provide on-site support, coaching, and direction to field staff; monitor safety and service conditions; and serve as the primary liaison between Strive, client leadership, and public safety partners.</p><p>This role requires strong leadership, clear communication, and the ability to make quick, sound decisions in dynamic public environments.</p><p><b>MUST BE BILINGUAL******</b></p><p><b>Key Responsibilities</b></p><p><b>Field Leadership &amp; Oversight</b></p><ul><li>Supervise and support teams of Transit staff across bus routes and station assignments.</li><li>Conduct field check-ins, ride-alongs, and on-site observations to ensure staff performance meets program expectations.</li><li>Provide real-time coaching, feedback, and corrective guidance to Ambassadors.</li><li>Ensure all staff follow program protocols, code of conduct, safety procedures, and reporting requirements.</li></ul><p><b>Operations &amp; Coordination</b></p><ul><li>Lead daily briefings, assign shifts, and communicate system updates, service alerts, and program priorities.</li><li>Coordinate with Client&rsquo;s Safety, System Security, Outreach, and Operations teams to address incidents or emerging concerns.</li><li>Monitor field conditions and adjust staff deployment as needed to maintain coverage and visibility.</li></ul><p><b>Incident Response &amp; Reporting</b></p><ul><li>Serve as the primary escalation point for behavioral crises, safety concerns, or service disruptions encountered by staff.</li><li>Bilingual skills (Spanish or other languages).</li><li>Support de-escalation efforts in the field when necessary and determine when to involve mental health specialists, outreach teams, or law enforcement.</li><li>Review, approve, and submit shift reports, incident logs, and daily activity summaries with accuracy and timeliness.</li></ul><p><b>Staff Support &amp; Workforce Development</b></p><ul><li>Promote a positive team culture grounded in professionalism, empathy, and trauma-informed engagement.</li><li>Address performance issues promptly through coaching, documentation, and collaboration with leadership and HR.</li><li>Model exemplary customer service and community-oriented engagement at all times.</li></ul><p><b>Requirements</b></p><ul><li>Prior experience supervising teams in customer service, outreach, transit operations, or public-facing environments.</li><li>Ability to lead diverse staff with professionalism, fairness, and clear communication.</li><li>Strong problem-solving skills and the ability to remain calm and decisive under pressure.</li><li>Competency with smartphones, radios, and basic software applications (Microsoft Office, reporting tools, email).</li><li>Strong verbal and written communication skills, including the ability to document incidents clearly and objectively.</li><li>Ability to walk, stand, and move throughout transit facilities for extended periods.</li><li>Ability to work in outdoor environments and adverse weather conditions.</li><li>Willingness to work evenings, weekends, and holidays based on operational needs.</li><li>Must complete all required supervisor and Ambassador training sessions.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in homeless outreach, behavioral health, crisis response, or transit operations.</li><li>Formal training in de-escalation, conflict resolution, or trauma-informed care.</li><li>At least 2 years of supervisory or team-lead experience.</li><li>Strong understanding of safety protocols, situational awareness, and incident command principles</li></ul><p>Pay: $21.00 per hour</p><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Bilingual Transit Supervisor (Temporary)

Hilton Kansas City Airport

<div><p>**Job Title: Breakfast Server**</p>
<p>
**Location:** 8801 NW 112th St, Kansas City, MO 64153</p>
<p>
**Company:** Hilton Kansas City Airport</p>
<p>
**About Us:**<br>
Join our team at
</p><p>Hilton Kansas City Airport, where we pride ourselves on providing exceptional service and a welcoming atmosphere for our guests. We are looking for a dedicated and enthusiastic Breakfast Server to contribute to our customer's delightful morning experiences. If you have a passion for hospitality and enjoy helping guests start their day on a positive note, we want to hear from you!</p>
<p>
**Job Summary:**<br>
As a Breakfast Server, you will be responsible for providing efficient and attentive breakfast service to our guests. You will play a key role in ensuring that our breakfast offerings are presented attractively and that customers receive prompt and courteous service. Your friendly demeanor and attention to detail will help create a warm and inviting environment for all guests.</p>
<p>
**Key Responsibilities:**</p>
<ul><li>Greet guests warmly and assist them in choosing from our breakfast menu.</li><li>Take accurate orders and deliver food and beverages promptly.</li><li>Ensure all dishes and utensils are clean and properly arranged.</li><li>Maintain cleanliness and organization of the dining and serving areas.</li><li>Respond to guest inquiries and requests in a timely and courteous manner.</li><li>Work collaboratively with kitchen and dining staff to ensure a seamless guest experience.</li><li>Assist with restocking food and beverage items as needed.</li><li>Adhere to health and safety guidelines to maintain a safe dining environment.</li></ul>
<p>
**Qualifications:**</p>
<ul><li>Previous experience as a server or in a customer service role is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work in a fast-paced environment and remain composed under pressure.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to work flexible hours, including early mornings and weekends.</li><li>A friendly and approachable demeanor with a focus on guest satisfaction.</li></ul>
<p>
**Benefits:**</p>
<ul><li>Competitive salary and potential for tips.</li><li>Opportunities for professional growth and development.</li><li>Employee discounts on dining and lodging, including $15 rooms at all Linchris Hotels as well as the Hilton discount at worldwide properties.</li></ul>
<ul><li>A collaborative and supportive work environment.</li></ul>
<p>
**How to Apply:**<br>
If you are passionate about delivering exceptional breakfast experiences and are looking to enhance your career in the hospitality industry, we invite you to apply. Please send your resume and a brief cover letter outlining your relevant experience to Rebecca.Hudson@hilton.com with the subject line &quot;Breakfast Server Application.&quot;</p>
<p>
Hilton Kansas City Airport is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Breakfast Server

<div><div><div><h2 class="jobSectionHeader"><b>Pay,Benefits, &amp; Work Schedule</b></h2><div><br>
<div><div>
</div><p><b>Aviation Department - Marketing Division</b><br>
<b>Location:</b> 1 Kansas City Blvd<br>
<b>Pay:</b> $18.37-$28.01 per hour<br>
<b>Schedule:</b> Shifts based on operational needs, Mandatory Overtime may be required<br>
<b>Application Deadline:</b> May 15, 2026</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div>
<div></div><div><ul><li>Greets and provides outstanding service to all customers and guests in a friendly, courteous, and professional manner.</li><li>
Listens attentively to identify customer needs, answers questions while providing accurate information, resolves problems or complaints and assists as needed.</li><li>
Provides customers with organized information regarding airport services and keeps records of comments, inquiries, complaints, and actions taken to resolve issues.</li><li>
Conducts tours for the Simulation Room experience.</li><li>
Maintains a courteous and professional manner at all times to de-escalate stressful situations.</li><li>
Navigates through the terminal regularly to provide coverage at various information desks, conduct tours, and provide assistance as needed.</li><li>
Performs other duties as assigned.</li></ul><p><b>
Important Information:</b></p><br>
<ul><li>
This position requires working irregular hours due to flight times and airport operations. Our operating hours are from 4 a.m. to 1 a.m., seven days a week. Mandatory overtime may also be required.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<div></div><div><h2 class="jobSectionHeader"><b>REQUIRES</b></h2><ul><li>
High school graduation or GED and one (1) year of public or private sector experience in customer service work OR</li><li>
An equivalent combination of education and experience</li><li>
Ability to pass a background check as prescribed by the City</li><li>
Ability to pass a 10-year TSA Background Check</li><li>
May be required to complete additional customer service training as established by the hiring Department</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Other Information</b></h2><div><br>
<div><div>
</div><p><b>Military veterans encouraged to apply</b></p><p><b>
Why You'll Love Working with Us &ndash; Core Employee Benefits</b> (Benefits offered to all permanent employees unless otherwise specified)</p><p>
Comprehensive Health Coverage<br>
Affordable medical, dental, and vision plans with multiple options and low employee contributions.</p><p>
Generous Paid Time Off<br>
Enjoy vacation, sick leave, and 13 paid holidays&mdash;with accruals that grow the longer you're with us.</p><p>
Secure Retirement Planning<br>
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.</p><p>
Support for Life&rsquo;s Big Moments<br>
Paid parental and bereavement leave to help you navigate major life events with peace of mind.</p><p>
Tuition Assistance<br>
Get reimbursed for eligible education expenses&mdash;invest in your future while you work.</p><p>
Income Protection<br>
Short- and long-term disability coverage options to safeguard your earnings.</p><p>
Life Insurance Provided<br>
City-paid life insurance with the option to add more coverage for extra peace of mind.</p><p>
Community Volunteer Leave<br>
Take up to 8 hours annually to give back to causes you care about.</p><p>
Want the Full Picture?<br>
Click here for a complete benefits summary.</p><p></p><p><b>
URGENT!!! CRITICAL RECRUITMENT INFORMATION</b></p><p>
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.</p><p>
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City&rsquo;s Applicant Tracking System.</p><p>
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.</p><p>
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.</p><h6 class="jobSectionHeader"><b>
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.</b></h6><p>
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.</p><p>
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.</p><p>
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy</p><p>
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.</p><p><b>
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).</b> To claim veterans&rsquo; points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during &ldquo;wartime&rdquo; and a last discharge or release under honorable conditions.<b> (DOD) 38 U.S. Code &sect; 4211).</b></p></div></div></div></div></div><div></div>

Airport Customer Experience Representative (Customer Service Representative)

Trego-Dugan Aviation Inc

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 <br/>
 <br/>
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 <br/>
 <br/>
 Part Time Cross Utilized Agents are trained in customer service and ramp agent duties. The position will be both day and evening shifts, with open availability needed.
 <br/>
 <br/>
 <ul>
  <li>
   Paid Time Off
  </li>
  <li>
   Must have a valid driver's license
  </li>
  <li>
   Must pass a 10-year background check and pre-employment drug test
  </li>
  <li>
   Must be able to complete required training
  </li>
  <li>
   Must be at least 18 years old
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General Purpose Of Job
  <br/>
  <br/>
 </strong>
 This position is responsible for providing total customer service to all people by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  </li>
  <li>
   Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
  </li>
  <li>
   Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  </li>
  <li>
   Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
  </li>
  <li>
   Ensuring FAA, Airline, and airport regulations are followed.
  </li>
  <li>
   Enforcing safety/security measures and protects sensitive zones.
  </li>
  <li>
   Assisting Customers with special needs, i.e., Customers who need assistance in boarding.
  </li>
  <li>
   Loading and uploading baggage on and off the aircraft.
  </li>
  <li>
   Marshaling in the planes and pushing back the aircraft.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Work in extreme outdoor conditions.
  </li>
  <li>
   Ability to push/pull/lift 70 lbs. on a continuous basis.
  </li>
  <li>
   Able to read and write English; bilingual skills a plus.
  </li>
  <li>
   Ability to work efficiently under time constraints.
  </li>
  <li>
   Must be available to work varied hours plus weekends and holidays.
  </li>
  <li>
   Other duties as assigned by the Station Leader.
  </li>
  <li>
   Must be 18 years or older.
  </li>
  <li>
   Must pass a ten (10) year background check and pre-employment drug test.
  </li>
  <li>
   Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
  </li>
  <li>
   Ability to attend required training.
  </li>
  <li>
   Valid Driver&rsquo;s license
  </li>
  <li>
   Complete all required training
  </li>
  <li>
   Only complete tasks for which you are fully trained
  </li>
  <li>
   Report any safety hazard or incident immediately
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competency/Behavioral Requirements
  <br/>
  <br/>
 </strong>
 Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations. Be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depend on oneself to get things done. Be persistent in the face of obstacles.
 <br/>
 <br/>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
 <br/>
 <br/>
 <strong>
  Other Requirements And Qualifications
  <br/>
  <br/>
 </strong>
 Education: High School diploma or equivalent
 <br/>
 <br/>
 Knowledge: Possess basic computer skills
 <br/>
 <br/>
 Job Type: Part-time
</div>


Airline Cross Utilized Agents

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Patient Service Representative - Lead, Internal Medicine
<p></p>Days - Full Time
<p></p>Medical Pavilion
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager.
<br>
Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed.
<p></p><p><b>Responsibilities and Essential Job Functions
</b></p><ul><li>Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values.
</li><li>Has a positive presence in the practice.
</li><li>Assist in onboarding of staff as directed by clinic leadership.
</li><li>Execute developed department onboarding process, escalating barriers to leadership.
</li><li>Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains.
</li><li>Routinely engages and solicits feedback from work unit employees.
</li><li>Effective verbal &amp; written communications.
</li><li>Serves as a role model for correct workflow execution.
</li><li>Complete standard work observations at the direction of clinic leadership.
</li><li>Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work.
</li><li>Engages in clinic level projects for the enhancement of patient/clinician experiences.
</li><li>Identifies and uses resources to develop and deliver communications.
</li><li>Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly.
</li><li>Encourages employees to use organization risk reporting tools.
</li><li>Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
</li><li>Conducts accreditation tracer exercises.
</li><li>Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines.
</li><li>Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
</li><li>Pre-Visit Scheduling Schedule internal and external incoming department referrals
</li><li>Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
</li><li>Maintains extensive knowledge of appointment types, locations, providers, and specialties.
</li><li>Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
</li><li>Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
</li><li>Preauthorization of clinic specific visits and procedures as needed.
</li><li>Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
</li><li>During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception &ndash; following health system standards.
</li><li>Secures patient signatures for consent and financial forms.
</li><li>Follows and completes all standard registration documentation and scanning process in the Health System EMR
</li><li>Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
</li><li>Assist patient with MyChart activation and support.
</li><li>Responsible for outpatient clinic direct rooming
</li><li>Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
</li><li>Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
</li><li>Assist patient with MyChart activation and support.
</li><li>Ensure proper front desk coverage until last patient is dismissed from the clinic.
</li><li>Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives.
</li><li>Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
</li><li>Supports both front desk and scheduling (telephone and MyChart) workflows.
</li><li>Establishes and maintains productive working relationships with providers and the clinical care team.
</li><li>Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
</li><li>Follows the Health System standard apparel policy.
</li><li>Effectively communicates Health System policies to patients and patient advocates.
</li><li>Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
</li><li>Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
</li><li>Supports and participates in patient experience initiatives including marking campaigns and event registration.
</li><li>Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
</li><li>Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
</li><li>Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
</li><li>Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.<br>
<li>
</li></ul><p><br>
<b>Required Education and Experience
</b></p><ul><li>High School Graduate or GED.
</li>2 or more years experience in ambulatory/admitting/patient registration &amp; pre-certification or 1 year experience combined with a completed Associates degree<br>
<li>
</li></ul><p><br>
<b>Preferred Education and Experience
</b></p>Clerical, registration and/or customer service experience within a health care setting.<br>
<ul><li>
</li></ul><p><br>
<b>Required Language Skills
</b></p>Fluent English - Ability to read, write, speak and understand English.<br>
<ul><li>
</li></ul><p><br>
<b>Preferred Language Skills
</b></p><ul><li><ul><li>If bilingual-Documented proof of competencies via language proficiency assessments<br>
</li></ul></li></ul><p><br>
<b>Knowledge Requirements
</b></p><ul><li>Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
</li><li>High level of customer services skills focusing on problem resolution.
</li><li>Ability to maintain patient confidentiality.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-52859
<p></p><h3 class="jobSectionHeader"><b>Important information for you to know as you apply:
</b></h3><ul><li><p>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. <i>See also </i>Diversity, Equity &amp; Inclusion <i>.
</i></p></li><li><p>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</p></li><li><p>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

Patient Service Representative - Lead, Internal Medicine

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