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accounts receivable dispute analyst

asset integrity analyst

Northern Trust Corp.

<div><p><b>About Northern Trust</b></p><p><br>
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world&rsquo;s most successful individuals, families, corporations and institutions.<br>
</p><br>
<p>Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.<br>
</p><br>
<p>With more than 135 years of financial experience and over 24,000 partners, we serve the world&rsquo;s most sophisticated clients using leading technology and exceptional service.<br>
</p><br>
<br>
<p>Major Duties :</p><p></p><p>
1. Manages investment activities for a growing set of major fee revenue producing accounts, representing small to mid-sized personal trusts and individual portfolios typically mid- range in size and complexity within their market with some managerial input.<br>
<br>
2. Assists in development and recommendations of designed to achieve investment objectives for specific individual clients.<br>
<br>
3. Works with Investment Advisors to understand the overall investment strategy and may provide input for revisions as goals and objectives change and in the context of client needs working closely and proactively with the broader client service team to identify and execute on areas of opportunity.<br>
<br>
4. Developing an influential presence with the local client facing team, clients, co-trustees, consultants, the bank's legal area and outside attorneys to ensure communication of client requirements and coordinate portfolio activity.<br>
<br>
5. Consistently demonstrates increasing proficiency with new investment strategies, tools and capabilities, and portfolio research and investment methodologies through regular contact and engagement with the National Investment and Goals Driven Wealth Management Practices, their peers, and broader Wealth and Asset Management.<br>
<br>
6. Provides high level support to the Investment Advisory team. Demonstrates mastery level skill utilizing all tools needed including CRA, Wealthbench, GPS, and WM Alternatives. Provides guidance and mentoring to Investment Associates.<br>
<br>
7. Accountable for personal adherence to best practices as measured by the PM Dashboard and related reporting.<br>
<br>
8. Works with manager to understand how to personally contribute towards the execution of initiatives, new capability rollouts, and required training.<br>
<br>
9. Provides continuous feedback on areas for improvement to leadership on national initiatives, changes, and expectations.<br>
<br>
10. Adheres to National Investment Guidelines, feedback from the REV peer review process, and observes sound risk management practices.<br>
<br>
Knowledge :</p><ul><li>Knowledge of investment and portfolio management theory, accounting and financial principles, associated investment strategies and instruments, and characteristics of various marketplaces, usually acquired through formal education and work experience, is required to manage portfolios.</li></ul><br>
<ul><li>Analytical and interpretive skills are needed to understand client needs in the context of investment strategies.</li></ul><br>
<ul><li>Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.</li></ul><br>
Experience :<ul><li>Minimum 2 to 4 years of investment experience working in investment services industry</li></ul><br>
<ul><li>Acts as a resource for colleagues with less experience</li></ul><br>
<ul><li>May lead small projects with manageable risks and resource requirements</li></ul><p><b><br>
Work Authorization</b></p><p><br>
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).<br>
</p><br>
<p><b>Working with Us</b></p><p><br>
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.</p><p><br>
Philanthropy is deeply rooted in Northern Trust&rsquo;s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.<br>
</p><br>
<p><b>Reasonable Accommodation<br>
</b></p><br>
<p>Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.</p></div>

Associate Portfolio Advisor

Harris Health

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Pharmacy</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Pay</div>
<div>$22.14 - $28.22</div>
</div><div><div>Location</div>
<div>Administration ACS, Houston, TX 77054, United States</div>
</div><div><div>Job ID</div>
<div>180667</div>
</div></div><div><div><div><p>
</p><div><ul><li>Facebook</li>
<li>X</li>
<li>LinkedIn</li>
<li>Email</li></ul></div></div>
</div></div></div></div></div></div><div><div><div><div><p>Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.</p>
<p>At Harris Health, we prioritize the well-being of our most valuable asset-our people-ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.</p>
</div><div><p>JOB SUMMARY: Prepare and dispense prescribed medications under the direct supervision of a licensed pharmacist while ensuring excellence in patient care, patient safety and patient satisfaction. Adhere to all state, federal, organizational, and departmental regulations and guidelines.
<br>
<br>
MINIMUM QUALIFICATIONS:
<br>
<br>
Education/Specialized Training/Licensure: High School Diploma/GED; Registered by Texas State Board of Pharmacy; PTCB Certification preferred.
<br>
<br>
SPECIAL REQUIREMENTS:
<br>
<br>
Other Skills:
<br>
<br>
CRT, Mathematics, P.C.
<br>
<br>
Work Schedule: Weekends, Holidays, Flexible, Travel</p></div></div></div></div></div>

Registered Pharm Tech Floating

Asset Living

<div><p><b>Company Overview</b></p>
<p></p>
<p>Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.</p>
<p>
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve &ndash; inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.</p>
<p>
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.</p>
<p></p>
<p><b>Systems Support Specialist</b></p>
<p>
In general, the purpose of the Systems Support Specialist is to assist in the development and roll-out of special reports, new systems, and the maintenance of existing systems. The Systems Support Specialist is expected to take a hands-on approach to necessary duties to accomplish objectives and facilitate the successful performance of others. The Systems Support Specialist assists with migrations, Gross Potential Rent, and month-end reporting. The Systems Support Specialist will help resolve issues and assist employees with the property management software system. The Systems Support Specialist is the first point of contact with the support team.</p>
<p></p>
<p><b>Essential Duties &amp; Responsibilities</b></p>
<ul>
<li>Maintain the property management software &amp; Quickbase system and create custom reporting.</li>
<li>Maintain, generate, expand reporting in Quickbase system &amp; general back end management upkeep.</li>
<li>Maintain Tableau workbooks weekly.</li>
<li>Assist with month-end reporting and potential gross rent.</li>
<li>Assist with migrations.</li>
<li>Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc.</li>
<li>Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc.</li>
<li>Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc.</li>
<li>Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side.</li>
<li>Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services.</li>
<li>Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures</li>
<li>Assess/verify the effectiveness and accuracy of new data sources</li>
<li>Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI</li>
<li>Management of users, files, and processes for ShareFile application management.</li>
<li>Generate monthly and weekly reporting, creating custom reporting as requested.</li>
<li>Assist with special projects</li>
<li>Assisting in resolving support tickets and holding a backup for support as needed.</li>
<li>Travel Requirement: This position does not require travel.</li>
</ul>
<p><b>Education &amp; Experience</b></p>
<ul>
<li>Bachelor's Degree preferred or two years of housing experience or equivalent.</li>
<li>Property management software skills preferred; ResMan, Entrata, RealPage.</li>
<li>Ability to understand and perform all on-site software functions; advanced computer and development skills required.</li>
<li>Reporting &amp; Support &ndash; able to assist with report distribution to clients, manage user administration, and assist with system support and compliance.</li>
<li>Forward Thinking &ndash; this role requires someone who is analytical and can problem-solve quickly.</li>
<li>Communication &ndash; This candidate needs to have the ability to clearly and professionally communicate with teammates and clients.</li>
<li>Customer Service &ndash; this role requires someone focusing on providing extraordinary customer service experiences for internal and external clients.</li>
<li>Problem Solving &ndash; this role requires someone who excels in troubleshooting and can analyze a problem quickly.</li>
</ul>
<p>#LI-Remote</p>
<p><i>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. </i><i>This is a safety-sensitive position and may be subject to additional compliance requirements.</i></p></div>

Systems Support Specialist

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Allied Health</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Pay</div>
<div>$22.14 - $28.22</div>
</div><div><div>Location</div>
<div>Martin Luther King Health Cent, Houston, TX 77047, United States</div>
</div><div><div>Job ID</div>
<div>180669</div>
</div></div><div><div><div><p>
</p><div><ul><li>Facebook</li>
<li>X</li>
<li>LinkedIn</li>
<li>Email</li></ul></div></div>
</div></div></div></div></div></div><div><div><div><div><p>Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.</p>
<p>At Harris Health, we prioritize the well-being of our most valuable asset-our people-ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.</p>
</div><div><p>JOB SUMMARY:
<br>
<br>
The Medical Assistant is accountable for supporting nursing and medical staff in patient care; and performs routine administrative and clinical duties. The Medical Assistant coordinates activities in the outpatient and procedural areas to facilitate smooth patient flow. <b>Grant funded</b> 2 year position.
<br>
<br>
Minimum Qualifications
<br>
<br>
Education: High School diploma or equivalent and completion of a Medical Assistant program
<br>
<br>
Licensure/Certification: Medical Assistant certification from one of the following is required:
<br>
American Medical Technologists (AMT)
<br>
American Association of Medical Assistants (AAMA)
<br>
National Center for Competency Testing (NCCT)
<br>
National Healthcareer Association (NHA)
<br>
National Association for Health Professionals (NAHP)
<br>
Vision and Hearing certifications as appropriate to specialty area within six (6) months of hire
<br>
Basic Life Support from a hospital-based American Heart Association (AHA) approved program.
<br>
Other certificates as required by unit/service.<br>
<br>
<br>
<br>
Work Experience: One (1) year of recent relevant experience in a healthcare facility preferred.
<br>
<br>
Skills/Knowledge: Specialty-specific competency validation may be required in a specialty area.
<br>
<br>
Special Requirements
<br>
Communication Skills: Above Average Verbal (Heavy Public Contact),
<br>
Writing /Composing: Reports.
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<br>
Language(s): Bilingual skills preferred
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<br>
Other Skills: PC , Medical Terms .
<br>
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Work Schedule: Weekends, Holidays, Flexible, Overtime.
<br>
<br>
Other Requirements: Computer and/or Key Entry Experience.
<br>
<br>
Equipment Operated: Medical equipment (e.g., EKG, sterilization, phlebotomy, etc.), computer, fax machine</p></div></div></div></div></div>

Medical Assistant Martin Luther King Health Center

Individualized Intervention ABA

<p>Individualized Intervention ABA, LLC</p><p><b>ABA Therapist (Behavior Technician) </b></p><p><b>Title: </b>Behavior Technician/ ABA Therapist</p><p><b>FLSA: </b>Non-exempt<br/><b>Department</b>: ABA<br/><b>Location: Texas- </b>Houston<br/><b>Supervisor:</b> Board Certified Behavior Analyst</p><p><b>Summary</b>:<br/>The Behavior Technician/ABA Therapist provides Applied Behavior Analysis therapy directly to patients between the ages of 2-8 years old, who have a diagnosis of Autism or a related disorder. Therapy is conducted 1:1 or in small groups in an in-home setting or community-based setting to address interventions related to communication, socialization and skills to reduce problematic behaviors. The<br/>Behavior Technician/ABA Therapist is supervised and trained by a Board Certified Behavior Analyst.<br/>Ongoing training and supervision is provided, and all Behavior Technicians/ABA Therapist are required to obtain and maintain their credential as a Registered Behavior Technician.</p><p><b>Required Qualifications: </b></p><ul><li>A minimum of a high school diploma or GED</li><li>Preferred: College coursework in a related field or Bachelor&rsquo;s Degree in Psychology, Education or related field</li><li>Experience working with children between the ages of 2-8 or volunteering with children</li><li>Dependable, punctual and flexible</li><li>Written and verbal communication skills</li><li>Highly-motivated</li><li>Able to lift a minimum of 50 pounds</li><li>Reliable transportation- ability to drive to client home or community-based settings</li><li>Preferred: ABA Experience or RBT Credentialed</li></ul><p><b>Job Functions: </b></p><ul><li>Works directly with patients implementing treatment plans and interventions recommended by BCBA</li><li>Establish and maintains enthusiasm and motivation throughout therapy sessions</li><li>Implements ABA therapy techniques which include but are not limited to discrete trail training, natural environment training, imitation, socialization and behavior management</li><li>Implements individualized behavioral intervention plan to address severe maladaptive behaviors that may include aggression, elopement, hair pulling, biting, kicking, etc.</li><li>Works collaboratively with a team of Behavior Technicians/ABA Therapist and BCBAs</li><li>Monitors and records each occurrence of treatment (data collection and session summary)</li><li>Communicate with parents/caregivers</li><li>Assist patients in daily living skills such as toileting, feeding, dressing, grooming, etc. as recommended on the treatment plan/intervention</li><li>Attend mandatory staff meetings and trainings</li><li>Maintain requirements for RBT Credential (supervision log and re-ceritification)</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Ability to Commute:</p><ul><li>Houston, TX 77084 (Required)</li></ul><p>Work Location: In person</p>

Behavioral Health Technician

ENGIE

<div></div><div><div><div><div><div><p><b>Why This Role May Interest You</b></p>
<p>
This role offers the opportunity to shape the commercial strategy and risk profile of one of North America's largest and fastest-growing renewable energy portfolios. Rather than focusing on a single asset, market, or transaction, you will help guide strategy across a diverse portfolio of wind, solar, and battery storage assets operating in multiple wholesale power markets.</p>
<p>
If you enjoy turning market insights into business value, evaluating complex commercial opportunities, and helping organizations make informed strategic choices, you'll find meaningful work here. Your expertise will help guide investment decisions, optimize portfolio performance, manage market risk, and support ENGIE's continued growth in renewable energy across North America.</p><br>
<p></p>
<p><b>
Evergreen Note</b></p>
<p>
This evergreen posting is designed to connect with experienced commercial, market risk, portfolio optimization, energy trading, and renewable energy professionals interested in future opportunities with ENGIE in Houston, TX. By applying, you may be considered for current or future leadership opportunities supporting ENGIE's growing renewable energy portfolio and commercial strategy initiatives. If you are seeking immediate opportunities across ENGIE, we invite you to visit our ENGIE career page to explore current opportunities.</p><br>
<p>
</p><div><b>What You Can Expect</b></div>
<div>
As a Director, Commercial &amp; Market Risk, you will serve as a trusted advisor to senior leadership, helping evaluate market opportunities, commercial strategies, and portfolio risks across ENGIE's growing renewable energy business. You will help drive value creation, portfolio optimization, and risk-informed decision-making across a diverse portfolio of wind, solar, battery storage, and emerging energy technologies.</div><br>
<div></div>
<div>
Partnering closely with teams across Energy Management, Asset Management, Origination, Trading, Finance, Development, and Commercial Operations, you will identify opportunities to enhance asset value, evaluate market exposures, and support strategies that balance risk and return throughout the investment lifecycle.</div><br>
<div></div>
<div>
Success in this role requires strategic thinking, commercial acumen, market expertise, leadership capabilities, and the ability to influence stakeholders across a complex and evolving energy landscape.</div><br>
<div></div>
<div><b>
What You Will Do</b></div>
<div><b>
Commercial Strategy &amp; Value Creation</b></div>
<ul>
<li>Lead commercial initiatives that maximize portfolio value across renewable energy assets, environmental products, energy market opportunities, and emerging technologies</li>
<li>Partner with commercial, trading, origination, and asset management teams to identify and execute strategies that enhance revenue, improve asset performance, and support long-term business objectives</li>
<li>Evaluate new business opportunities, commercial structures, and market innovations to support portfolio growth and value creation</li>
</ul>
<div><b>Market Risk Management</b></div>
<ul>
<li>Establish and oversee market risk frameworks that identify, evaluate, monitor, and mitigate exposure across ENGIE's renewable energy portfolio</li>
<li>Provide commercial and market risk guidance for investment decisions, development activities, commercial agreements, and portfolio optimization strategies</li>
<li>Review market assumptions, pricing strategies, and risk mitigation approaches to support informed decision-making and balanced portfolio performance</li>
</ul>
<div><b>Leadership &amp; Stakeholder Engagement</b></div>
<ul>
<li>Lead, develop, and mentor high-performing teams by fostering a culture of collaboration, accountability, continuous learning, and inclusion</li>
<li>Build trusted relationships across ENGIE and with external stakeholders, serving as a strategic advisor who drives alignment and influences decision-making</li>
<li>Communicate complex commercial and market insights to executive leadership in a clear, actionable, and business-focused manner</li>
</ul>
<p><b>What You&rsquo;ll Bring</b></p>
<ul>
<li>Bachelor's degree in Finance, Business, Economics, Engineering, Environmental Studies, Business Administration, or a related field. Advanced degrees or relevant professional certifications are welcomed</li>
<li>Minimum ten (10) years of experience within power markets, energy, renewable energy, energy trading, asset management, market risk, portfolio management, commercial strategy, or related disciplines</li>
<li>Experience evaluating market opportunities, commercial risks, and value creation initiatives, with a demonstrated ability to develop and execute commercial strategies that support business growth, portfolio optimization, and risk-adjusted decision-making</li>
<li>Knowledge of wholesale power markets, energy market fundamentals, market risk frameworks, hedging concepts, and revenue optimization strategies</li>
<li>Experience working with renewable energy project structures, commercial agreements, and financial considerations that influence asset performance and investment outcomes</li>
<li>Effective leadership, stakeholder engagement, and communication skills with the ability to influence decisions across diverse business functions</li>
<li>Strong analytical capabilities and experience utilizing data, quantitative analysis, market intelligence, and digital tools to support strategic decision-making</li>
<li>Passion for advancing renewable energy solutions and supporting the transition to a lower-carbon energy future</li></ul><br>
<p></p>
<p><b>
Salary Range will be included in the formal job posting once a specific level of opportunity is determined and posted.
</b></p><p>At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, Employee Stock Purchase Plan, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all &ndash; we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.</p>
<p><b>
Why ENGIE?</b></p>
<p>
ENGIE North America isn&rsquo;t just participating in the Zero-Carbon Transition, we&rsquo;re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.
</p><p>At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.
</p><p>We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
</p><p>If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com . This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.</p>
<p>
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.</p>
<p>
#LI-DM1</p>
</div></div></div></div><div></div><div><div><div><div>Business Unit: GBU Renewables &amp; Flexible Power
</div></div></div></div><div><div><div><div>Division: R&amp;B North Am - USA &amp; Canada
</div></div></div></div><div><div><div><div>Legal Entity: ENGIE North America Inc.
</div></div></div></div><div><div><div><div>Company Name: ENGIE North America
</div></div></div></div><div><div><div><div>Minimum Base Salary:
</div></div></div></div><div><div><div><div>Maximum Base Salary:
</div></div></div></div><div><div><div><div>Pay Basis:
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why this matters to us</b></h3>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div>

Director, Commercial & Market Risk (Renewables) - Talent Pipeline - EVERGREEN

Harris County Toll Road Authority

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div>
<div><p>The Senior Workforce Analyst is responsible for understanding customer service staffing and the factors that impact call volume and other customer touch-points. The primary responsibilities include, developing and overseeing schedules, supporting workforce analyst activities, reporting, and planning solutions to provide valuable insights to management for achieving established KPIs and re-evaluating, if needed. Maintains staff performance by monitoring call volume, adjusting and reallocating staff resources when necessary, and real-time productivity management. Creates and assesses the reporting of statistical data, analyzing trends, and tracking of real-time operational performance of agents within Customer Service. Completes routine forecasting of workforce needs, prepares scheduling based on the forecasts, and collaborates with other departments. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.<br>
<br>
<b>Duties and Responsibilities:</b></p><ul><li>
Tracks daily workloads and reconciles to staffing schedules to ensure Customer Service is staffed appropriately. Monitors real-time call queues and real-time staff performance and makes recommendations for adjustments to staffing levels to optimize performance. Alerts management so that adjustments can be made to ensure service level standards are obtained.</li><li>
Communicates with Management, Supervisors, and Trainers on all pertinent business issues, sharing responsibility for meeting service level standards and response time objectives across all contact channels. Forecasts and produces staff shift schedules taking into consideration offline activities such as coaching, training, administrative activities, and process changes that could negatively impact scheduling needs.</li><li>
Assists with training and development of Workforce Management staff to include utilizing workforce management techniques.</li><li>
Collects, analyzes, and maintains statistical data in order to develop short/long range scheduling forecast for entire Customer Service section. Reviews and summarizes agent productivity and adherence data for the creation of the monthly reports.</li><li>
Develops innovative schedules based on inbound volume and staff production trends in preparation for the staff schedule bid process. Tracks schedule bid rankings and distributes results to management.</li><li>
Assists Workforce Management Analyst in planning work load, work flow, work objectives and time utilization of workforce.</li></ul><br>
<b>
Other Duties:</b><br>
<b>This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<div><p><b>Education and Experience:</b></p><ul><li>
Associate's degree in Computer Science, Technology, or a related field; equivalent work experience may substitute for formal education on a year-for-year basis.</li><li>
Minimum three (3) years of experience in call center workforce operations, customer service/relations reporting, or analytical reporting position of similar environment.</li><li>
Preference: Basic team leader or supervisory experience is a plus.</li></ul><b>
Knowledge, Skills, and Abilities:</b><ul><li>
Ability to research, analyze, and evaluate data and information to formulate conclusions and customizable reports and communicate guidance verbally or in writing.</li><li>
Ability to collaborate with management staff on projects and procedures.</li><li>
Ability to comprehend Automated Call Distribution System, key performance metrics and reports.</li><li>
Ability to meet deadlines and communicate the status of assignments.</li><li>
Ability to work independently as well as in a team environment and be open to change.</li><li>
Ability to multi-task and maintain effective time management skills.</li><li>
Strong analytical and organizational skills.</li><li>
Strong reporting and spreadsheet application skills.</li><li>
Proven ability to lead by example with motivation and encouragement.</li><li>
Excellent communication (written and verbal), listening, and interpersonal skills.</li><li>
Comprehensive knowledge of the existing automated business applications and their relationships to each other and interfaces to outside systems.</li><li>
Working knowledge of personal computers and related software: Microsoft Office including word processing, spreadsheets, and databases.</li></ul><b>
Physical Demands:</b><br>
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.<br>
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<b>NOTE:</b><b> </b>Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting but <b>ONLY information stated on the application will be used for consideration. &quot;See Resume&quot; will not be accepted for qualifications.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>General Information</b></h2></div>
<div><p><b>Position Type and Typical Hours Work:</b><br>
This is a full time position. Days of work and hours may vary based on the business needs of the department and shift to include days, evenings, nights, and weekends.<br>
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<b>Work Environment:</b><br>
There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air condition is provided.<br>
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<b>Reporting Relations:</b><br>
Reports To Position: Workforce Management Supervisor<br>
Supervises Positions:</p><div><b><br>
Employment may be contingent on passing a drug screen and meeting other standards.</b></div><div><b>
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Equal Opportunity Statement</b></h2></div>
<p></p><div><div>Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.</div><div><br>
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx</div><div><br>
If you need special services or accommodations, please call (713) 274-5445 or email: ADACoordinator@bmd.hctx.net</div></div></div></div><p></p>
<br><div></div><div><div><div><p>Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.<br>
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The following list of benefits is offered <b>only</b> to employees in <b>regular</b><b> </b><b>(full-time)</b> positions:<br>
</p><ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Wellness</li><li>Life Insurance</li><li>Long-term Disability</li><li>Employee Assistance Program</li><li>10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.</li><li>10 county holidays plus one (1) floating holiday</li><li>Professional Development Opportunities</li><li>Dependent Care Reimbursement Plan</li><li>Healthcare Reimbursement Account</li><li>457 Deferred Compensation Plan</li><li>Retirement pension (TCDRS)</li><li>Transportation Assistance (Metro RideSponsor Program)</li></ul><div><i>In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.</i></div><br>
<b>For plan details, visit the Harris County benefits website: </b>https://benefitsathctx.com/</div></div></div><p></p>

Senior Workforce Analyst, Customer Service

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