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advisory enterprise account manager - nyc Jobs in New York

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assistant store manager full time soho

REFORMATION

<div>Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule:
<ul>
<li>Available to work a minimum of 40 hours per week</li>
<li>Daily open availability across a full 7 day work week</li>
<li>Able to work flexible schedule (days, nights, weekends, &amp; holidays if required to meet the needs of the business)</li>
</ul>
Assistant Store Manager:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Assistant Manager will help lead and execute all efforts required to achieve individual store goals.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

 What You'll Do:
<ul>
<li>Measure and Monitor sales performance taking action to improve business performance when needed.</li>
<li>Consistently meet and exceed store sales goals.</li>
<li>Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.</li>
<li>Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships</li>
<li>Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement</li>
<li>Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals</li>
<li>Deliver and maintain extraordinary customer experience NPS scores.</li>
<li>Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.</li>
<li>Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.</li>
<li>Assist in ownership of operational execution of store to achieve necessary revenue targets</li>
<li>Ensure facility maintenance, presentation and organization</li>
<li>Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.</li>
<li>Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business.</li>
<li>Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.</li>
<li>Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.</li>
<li>Assist in hiring, training and development of the store team across all areas of the business.</li>
<li>Uphold consistent inventory accuracy and controls in store. Lead &amp; train the team in store to ensure consistent deliverables.</li>
</ul>
What you'll bring:
<ul>
<li>Minimum of 4 years Retail Management Experience required.</li>
<li>Experience working with a sales or retail organization and/or operationally intensive business.</li>
<li>Ability to work in a fast-paced and ever-changing environment</li>
<li>Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement</li>
<li>The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes</li>
<li>A proactive sense of urgency and ability to prioritize important work</li>
<li>Strong interpersonal skills and the ability to interact effectively with diverse personalities</li>
<li>Driven approach to take on new challenges with the self-motivation for your work and career that inspires others</li>
<li>Excellent communicator and team player with a passion for people</li>
<li>An effective and expedient problem-solver, strong business acumen with a keen attention to detail</li>
<li>Positive attitude and feels there is no task too small and no task too large</li>
</ul>
Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $50,000 - $90,000 depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits &amp; Perks:
<ul>
<li>Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.</li>
<li>We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.</li>
<li>We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.</li>
<li>We're a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you'll get to collaborate with people all around the world.</li>
<li>You'll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.</li>
<li>We care about the causes our employees care about so we donate to community efforts on a yearly basis.</li>
<li>We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!</li>
</ul>
Reformation is proud to be an Equal Opportunity Employer. We're committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status&mdash;in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self.

Still don't know if you should apply? We get it&mdash;studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

California Applicant Privacy Notice found here</div>

Assistant Store Manager, Full-Time - Soho

Soho House & Co

<div>
 
 The role&hellip;
 
 
 
 At Soho House, the
 
 Front Desk Agent
 
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 
 
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
 </li>
 <li>
 Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
 </li>
 <li>
 Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
 </li>
 <li>
 Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
 </li>
 <li>
 Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
 </li>
 <li>
 Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
 </li>
 <li>
 Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
 </li>
 <li>
 Team player with general phone etiquette and participate in Daily Shift briefings.
 
 
 </li>
 </ul>
 
 Required Skills/Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of similar role or customer service / facing role
 </li>
 <li>
 Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
 </li>
 <li>
 Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
 </li>
 <li>
 Problem solving skills and bring conflict resolution to any anticipated or current matter
 </li>
 <li>
 Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
 </li>
 <li>
 Strong communication skills and ability to understand and follow written and verbal instructions
 </li>
 <li>
 Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be able to seize, grasp, turn and hold objects with hands.
 </li>
 <li>
 Must be able to work on your feet for at least 8 hours.
 </li>
 <li>
 Fast paced movements are required to go from one part of the club to others.
 </li>
 <li>
 Must be able to move, pull, carry or lift at least 40 pounds.
 </li>
 <li>
 Occasionally kneel, bend, crouch and climb as required.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 <li>
 Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
 
 
 </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 
 
 Pay Range
 
 
 $25&mdash;$25 USD
</div>

Front Desk Agent - Soho House New York

ainy

Job Overview Freelance interior design assistant needed to support project development from conceptual sketches to detailed layouts, Millwork elevations, admin and budget maintenance, and some client interfacing in person and via Zoom. Proficiency in CAD software and flexible in person and remote availability required. This is a single job/project opportunity to support a residential interior design job in SoHo, NY. Project span estimated May 2026-November 2026Duties<ul><li>Assist in developing conceptual layouts and detailed drawings using CAD software such as AutoCAD, Revit, SketchUp, Rhinoceros 3D, and/or 3ds Max.</li><li>Support project management tasks including scheduling, budgeting, and coordinating with contractors for renovation and remodeling projects.</li><li>Contribute to lighting design concepts, including selecting creating lighting plans aligned with interior aesthetics and functionality.</li><li>Collaborate w/ GC and architect on drafting construction documents for bathroom renovation.</li><li>Participate in client meetings to present layout proposals, gather feedback, and refine concepts based on client needs.</li><li>Assist with site visits and zoom calls to oversee renovation progress, ensure adherence to design intent, and facilitate communication between clients and contractors. Estimating 1-4 on site visits and 1-4 client Zoom meetings for duration of project.</li></ul>Requirements<ul><li>Proficiency in CAD software such as AutoCAD, Revit, SketchUp, Rhinoceros 3D, 3ds Max, and Bluebeam for drafting and visualization purposes.</li><li>Strong knowledge of interior design principles including color theory, space planning, lighting design, and remodeling processes.</li><li>Experience with project management tasks like budgeting, scheduling, and coordinating construction or renovation activities.</li><li>Excellent communication skills for collaborating with clients, contractors, and team members.</li><li>Ability to manage multiple projects efficiently while maintaining attention to detail.</li><li>Knowledge of Adobe Photoshop and Adobe Creative Suite</li></ul>Job Type: ContractPay: $50.00 - $75.00 per hourExpected hours: 1 &ndash; 10 per weekBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in New York, NY 10013

Interior Design Assistant w/ CAD skills

LVMH

<div>
 
 
 
 
 
 
 
 
 OVERVIEW
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Marc Jacobs&nbsp;International, powered by&nbsp;the creative genius of Marc Jacobs, seeks a
 
 Copywriter
 
 to join the
 
 Marketing
 
 
 &nbsp;
 
 team
 
 
 based in its&nbsp;New York City (SoHo) headquarters.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 
 Develop brand messages for all digital marketing channels including ecommerce, social media, performance and digital media
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Collaborate with brand marketing, ecommerce, and graphic design teams to develop relevant product stories and experiences
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Pitch content ideas during meetings for both big seasonal concepts and daily assets
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Write engaging copy for subject lines, editorial emails, homepages and landing pages in view of weekly results and benchmarks
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Generate compelling copy for printed marketing collateral, brand events and In-store materials
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Craft the tone for social copy in both organic and paid campaigns with strategic recommendations.
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Partner closely with merchant and design partners to construct product descriptions for all products sold on marcjacobs.com
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Own process of creating and editing all copy needs for the brand, from briefing to proofreading and QA testing
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Work closely with project manager to construct and adhere to timelines for all relevant projects and initiatives
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Conduct regular market research to draw inspiration and learnings for telling brand stories
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Reports to Graphic Art Director, Digital and Brand
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 
 5-7 years relevant copywriting or editorial writing experience
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Fashion experience preferred
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree required
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Excellent communication and a broad range of writing skills, from creative to technical
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Strong proofreading abilities with an acute attention to detail
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Proactive self-starter and multi-tasker
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Highly organized while remaining flexible to meet business needs
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Ability to self-prioritize and meet deadlines
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 A team player and business partner to all cross-functional teams
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 Solutions oriented with a positive attitude
 
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 
 All applicants should be submitted with a book/writing sample of relevant work
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ABOUT MARC
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 M
 
 
 
 
 
 
 arc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc: staying rebellious, unpredictable, and original. The core brand pillars are unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, the teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.
 
 
 
 
 
 
 
 
 
 
 
 
 
 Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to the spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 SALARY &amp; BENEFITS
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The compensation for this position ranges from&nbsp;$75,000 - $80,000 annually. The rate of pay offered will be dependent upon candidate&rsquo;s relevant skills and experience. Marc Jacobs uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward all levels of expertise, performance, and tenure.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Marc Jacobs in partnership with LVMH, offers a comprehensive and generous employee benefits package featuring medical, dental, vision insurance, short and long-term disability coverage, employee discounts, a 401k plan with employer match and automatic employee contributions.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 ADDITIONAL INFORMATION
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 EEO STATEMENT
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity, gender expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state, or local law.
 
 
 
 
 
 
 
 
 
 
 &nbsp;
</div>

Copywriter

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager

Frances & Friends L.L.C.

Frances &amp; Friends L.L.C. Presents: Dog Walker &ndash; Competitive Pay &amp; Flexible Hours in Lower Manhattan &amp; BeyondDo you love dogs and want to get paid to be outside? Join our growing team of professional dog walkers! Frances &amp; Friends L.L.C. is a small, woman-owned business providing trusted, top-quality pet care in the Financial District, Seaport, Battery Park City, Tribeca, SoHo, West Village, West Chelsea, Flatiron District, Dumbo, Downtown Brooklyn, and nearby neighborhoods.Why You&rsquo;ll Love Working With Us:✔ Flexible Scheduling &ndash; Build a schedule that fits your life (based on client demand). ✔ Competitive Pay &ndash; $15&ndash;28/hr plus bonuses for additional dogs, weekends, and holidays. ✔ Pet Sitting Opportunities &ndash; Overnight care available for $65/night.✔ Experience Beyond Dogs &ndash; Opportunities to professionally care for cats, bunnies, and birds in addition to dogs. ✔ Team Support &ndash; Enjoy independence while being part of a supportive, insured, and professional team. ✔ Happy Dogs, Happy Days &ndash; Spend your time outdoors with NYC&rsquo;s best pups!Position Details:Availability: Weekday daytime availability required; evenings, weekends &amp; holidays preferred. Compensation:<ul><li>$23/hour walk ($28 on weekends)</li><li>$15/30-minute walk ($18 on weekends)</li><li>+$5 per additional dog</li><li>Pet Sitting: $65/night</li><li>Higher pay rates on holidays!</li></ul>Hours: Typically 15&ndash;45 per week, depending on your availability and client demand.What You&rsquo;ll Do:<ul><li>Walk and care for dogs of all breeds, sizes, and temperaments.</li><li>Provide owners with high quality updates and adorable pet photos.</li><li>Work outdoors in all weather conditions.</li><li>Represent Frances &amp; Friends with professionalism and care.</li></ul>What We&rsquo;re Looking For:<ul><li>Experience with animals (professional or personal).</li><li>Reliable, punctual, and trustworthy.</li><li>Confident handling multiple dogs at once.</li><li>Strong communication skills and customer service mindset.</li><li>A true love and passion for animals!</li></ul>Physical Demands:<ul><li>Comfort walking several miles per shift and navigating NYC terrain (stairs, uneven sidewalks, etc.).</li><li>Comfortability walking in all weather conditions.</li><li>Ability to safely manage dogs up to 120 lbs on leash.</li></ul>Hiring Process &amp; Timeline:<ul><li>Applications close on June 1st.</li><li>Selected candidates will be invited to a first-round interview (June 2nd - 8th, evenings after 5:30 PM).</li><li>Final-round interviews will be held on Wednesday, June 10th.</li><li>Paid training begins the following week for new hires.</li></ul>How to Apply:Send us an message / email including:<ul><li>Your experience with dogs (cats, bunnies, birds, reptiles etc.)</li><li>Your availability.</li><li>Why you&rsquo;d be a great fit.</li><li>Bonus: Share a fun animal related story or fact about yourself!</li></ul>Join Frances &amp; Friends and help us keep NYC&rsquo;s animals happy, healthy, and loved.Job Type: Full - time, Part - time Pay: $15 &ndash; $28/hour (plus overnight &amp; holiday pay) Benefits: Flexible schedule Location: In person, New York, NYJob Types: Full-time, Part-timePay: $15.00 - $28.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Are you looking primarily for full - time work or part - time work?</li></ul>Experience:<ul><li>Animal care: 2 years (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Overnight Shift (Preferred)</li></ul>Ability to Commute:<ul><li>New York, NY 10005 (Required)</li></ul>Work Location: In person

Pet Care Provider

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