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administrative assistant - atlanta, ga

associate applied data scientist

Northside Hospital

<div>Overview:
<div>
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.</div>
Responsibilities:
<div>
Performs and interprets laboratory tests in the Clinical Laboratory for the diagnosis and care of neonate, pediatric, adolescent, adult and geriatric patients.</div>
Qualifications:
<div><b>
REQUIRED</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in a chemical, physical, biological or clinical laboratory science or medical technology from an accredited institution and applicants must be eligible for an appropriate certification examination.<ul><li>
Acceptable certifying agencies include: ASCP, NCA, AMT, AAB, HHS (HEW)</li></ul></li></ul><div>
OR</div><ul><li>
Associates Degree in laboratory science (Chemical or Biological Science) or medical laboratory technology from an accredited institution and certification as a Medical Technologist, Medical Laboratory Scientist or Clinical Laboratory Scientist.<ul><li>
Acceptable certifying agencies include: ASCP, NCA, AMT, AAB, HHS (HEW)</li></ul></li></ul><div>
OR</div><br>
<div></div><ul><li>
Graduate of a Military Program in Science (health science, biology, chemical, physical, medical technology) and certification as a Medical Technologist, Medical Laboratory Scientist or Clinical Laboratory Scientist. 1.Acceptable certifying agencies include ASCP, NCA, AMT, AAB, HHS (HEW)</li></ul><div>
OR</div><br>
<div></div><ul><li>
Grandfathered Medical Technologist by having previously qualified as a technologist on or before February 28, 1992 and current certification as a Medical Technologist, Medical Laboratory Scientist or Clinical Laboratory Scientist. 1. Acceptable certifying agencies include ASCP, NCA, AMT, AAB, HHS (HEW)</li></ul><br>
<div></div><ul><li>
Ability to implement and perform clinical laboratory procedures according to proper standards and regulations.</li></ul><br>
<div></div><ul><li>
Must submit to a Color-Acuity screening Test</li></ul><div></div><div><b><br>
PREFERRED</b></div><div></div><div><br>
Experience in a Clinical Laboratory Setting</div>
Work Hours:: Mon - Fri: 7:00am - 3:30pm with rotating weekends Weekend Requirements:: Yes- Rotating Basis On-Call Requirements:: No</div>

Medical Lab Technician/Medical Technologist

The Home Depot

<div><b>Position Purpose:</b><p>
The Data Scientist is responsible for supporting data science initiatives that drive business profitability, increased efficiencies and improved customer experience. This role applies industry-leading analytical methodologies for working with large datasets to extract meaningful business insight and creatively solve business problems. Data Scientists are also responsible for ensuring that developed codes are documented into a library of reusable algorithms. Based on the specific data science team, this role would need to be knowledgeable in one or more data science specializations, such as optimization, computer vision, recommendation, search or NLP.
<br>
As a Data Scientist, you will apply advanced analytics methods and algorithms for identifying trends and providing business solutions. This role is expected to present insights and recommendations to non-technical audiences and explain the benefits and impacts of the recommended solutions. In addition, Data Scientists collaborate with business partners and cross-functional teams, requiring effective communication skills, building relationships, and focus on understanding the overall business area being supported.</p><b><br>
Key Responsibilities:</b><ul><li>
55% Solution Development - Design and develop algorithms and models to use against large datasets to create business insights; Participates in large data analytics project teams by serving as a technical lead for analytics projects; May lead small projects and work independently on solution development; Execute tasks with high levels of efficiency and quality; Make appropriate selection, utilization and interpretation of advanced analytical methodologies</li><li>
20% Communicating Results - Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners; Present recommendations in a confident manner in order to influence execution of recommendation; Prepare reports, updates and/or presentations related to progress made on a project or solution; Clearly communicate impacts of recommendations to drive alignment and appropriate implementation</li><li>
10% Business Collaboration - Incorporate business knowledge into solution approach; Effectively develop trust and collaboration with internal customers and cross-functional teams; Work with project teams and business partners to determine project goals</li><li>
15% Technical Exploration &amp; Development - Seek further knowledge on key developments within data science, technical skill sets, and additional data sources; Participate in the continuous improvement of data science and analytics by developing replicable solutions (for example, codified data products, project documentation, process flowcharts) to ensure solutions are leveraged for future projects; Build and maintain library of reusable algorithms for future use, ensuring developed codes are documented</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position typically reports to Manager or above</li><li>
This position has 0 Direct Reports</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Masters in a quantitative field (Computer Science, Math, Statistics, etc.) or equivalent work experience</li><li>
4+ years of experience in business intelligence and analytics</li><li>
Working knowledge of Microsoft Excel and Power Point</li><li>
Experience in a modern scripting language (preferably Python)</li><li>
Proficient running queries against data (preferably with Google BigQuery or SQL)</li><li>
Proficient with data visualization software (preferably Tableau)</li><li>
Proficient utilizing statistical techniques to identify key insights that help solve business problems</li><li>
Knowledgeable in Prescriptive Modeling like optimization, computer vision, recommendation, search or NLP</li><li>
Demonstrated experience in predictive modeling, data mining and data analysis</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
3</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Business Insight: Applying knowledge of the business and the marketplace to advance the organization's goals</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Drives Results: Consistently achieving results, even under tough circumstances</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Optimizes Work Processes: Knowing the most efficient and effective processes to get things done, with a focus on continuous improvement</li><li>
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals</li><li>
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels</li></ul></div>

Data Scientist - Network Strategy

Delta Air Lines

<div><div><div><div><div><p><b>United States, Georgia, Atlanta</b></p>
<p><b>TechOps</b></p>
<p><b>03-Jun-2026</b></p>
<p><b>Ref #: 32811</b></p>
<p><b>LinkedIn Tag: #LI-MP2</b></p>
</div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>How you'll help us Keep Climbing (overview &amp; key responsibilities)</b></h3>
</div></div><div><div><p>Delta Air Lines connects the world by flying 180 million customers to 300+ destinations every year. On the Engineering Analytics data science team, we support the TechOps Engineering, Quality, Planning and Safety divisions by building and deploying machine learning models that leverage the latest NLP and LLM technologies. Engineering Analytics is currently seeking a graduate-level intern Data Scientist to develop insights, machine learning models, and solutions aimed at continually improving airline performance and decision-making. Join our team to make a real-world impact by developing AI/ML solutions to deliver the best air travel experience.</p>
<p></p><p>An ideal candidate will have educational experience in machine learning, statistical analysis, and data storytelling. The candidate should have good organizational and communication skills and feel comfortable in a fast-paced environment.</p>
<p></p><p>Primary Functions:</p>
<ul><li>Partnering with existing data scientists to develop advanced analytics solutions for complex business problems</li>
<li>Collecting data via Python or SQL queries and performing exploratory data analysis</li>
<li>Building and optimizing NLP models for text classification, information extraction etc.</li>
<li>Evaluating transformer-based language models to derive insights from unstructured text data</li>
<li>Presenting analysis and model outcomes to business partners in a digestible way</li>
</ul></div></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>What you need to succeed (minimum qualifications)</b></h3>
</div></div><div><ul><li>Pursuing a Master&rsquo;s degree in Data Science, Statistics, Mathematics, or Computer Science.</li>
<li>Experience working with relational databases (SQL).</li>
<li>Understanding of Machine Learning techniques via tools such as Python, Scikit-learn, R, SAS or other machine learning platforms</li>
<li>Good written, oral communication, and interpersonal skills.</li>
<li>Must be able to commit to the duration of the internship timeline: May 18, 2026, through July 31, 2026.</li>
<li>Working as an intern does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.</li>
<li>Must be able to work onsite in the Atlanta, GA office.</li>
<li>Embraces diverse people, thinking and styles.</li>
<li>Consistently makes safety and security, of self and others, the priority.</li>
</ul></div></div></div><div><div><div><div><h3 class="jobSectionHeader"><b>What will give you a competitive edge (preferred qualifications)</b></h3>
</div></div><div><div>N/A</div></div></div></div></div><div></div>

Graduate Intern, Data Scientist - Technical Operations (Spring 2027)

<p></p><div><p>Job ID: 525066</p><p><br>
CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.</p><br>
<p></p>
<p><b>
Job Summary</b></p><p></p><p><br>
CRH is seeking a Data Scientist to join the Intelligence Digital Products team within the Strategy function. The team is focused on systematically exploring and understanding the trends that will shape the construction industry, identifying where CRH can create value, and enabling better strategic decisions across the business.</p><p></p><p><br>
Working with a combination of internal operational data, external market intelligence, and project-based insights, you will help uncover emerging risks and opportunities for CRH and the wider construction sector. The team uses data, research, and scenario analysis to support fact-based discussions and provide a forward-looking perspective on industry developments.</p><p></p><p><br>
In this role, you will generate actionable insights through analysis and visualization, supporting multiple Strategy teams and senior leadership. You will be part of a high-performing, fast-paced environment with a strong emphasis on collaboration, innovation, and professional development.</p><p></p><p><b><br>
Job Location</b></p><p></p><p><br>
This role is based at our corporate office in the Perimeter area of Atlanta, GA &ndash; hybrid work schedule</p><p></p><p><b><br>
Job Responsibilities</b></p><br>
<p></p><ul><li>
Develop clear analytical reports and visualizations to communicate insights from exploratory analysis, trends, and model outputs to business stakeholders</li><li>
Support end-to-end ML workflows by contributing to data preparation, feature/label creation, baseline modelling, and evaluation</li><li>
Apply reproducible build practices (modular code, version control, documented assumptions, repeatable experiments).</li><li>
Contribute to improving efficiency of data and ML processes through practical performance optimization (efficient transformations, scalable data handling, reduced runtime in pipelines).</li><li>
Write SQL as needed for data profiling, feature dataset creation, and ETL/ELT validation (quality checks, reconciliations, incremental logic).</li><li>
Partner with BI, data engineering, and product teams to translate business questions into data and modelling requirements</li><li>
Follow established standards for data integrity, consistency, and security</li></ul><p></p><p><b><br>
Job Requirements</b></p><br>
<p></p><ul><li>
Hands-on experience with machine learning tools, cloud platforms, and data warehousing; Snowflake exposure is a plus</li><li>
Strong Python or R skills for advanced analysis (e.g., data wrangling, statistical analysis, modeling) required</li><li>
Structure ambiguous questions, define success metrics, and translate analysis/model outputs into clear business decisions</li><li>
Produce stakeholder-ready storytelling through strong report design and effective visualizations</li><li>
Experience using SQL and other exploratory data analytics to create clean datasets, build/evaluate baseline ML models, and deliver reproducible, well-documented work (Git/notebooks)</li><li>
Commitment to staying up to date on the latest developments in the AI/ML ecosystem and apply relevant techniques</li><li>
Strong communication and collaboration skills, including experience working in Agile/Scrum environments with cross-functional teams</li><li>
Self-starter mindset with high initiative; comfortable in a fast-paced environment, managing multiple priorities and tight deadlines</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in data science, statistics, mathematics, computer science, engineering, or related field</li><li>
2+ years of relevant experience in data science, analytics, or a related role, with demonstrated delivery of analytical or ML projects</li><li>
Proficiency in Python and/or R for data analysis and statistical modelling</li><li>
Experience with business intelligence tools such as Tableau and/or PowerBI</li><li>
Understanding of Big data and data cloud-solutions, preferably Azure and Snowflake</li><li>
Familiarity with data pipeline tools and ETL processes</li><li>
Strong problem-solving and communication skills, with the ability to navigate ambiguous requirements and explain complex analytical concepts to both technical and non-technical audiences</li><li>
Experience working in a multinational environment is a bonus</li><li>
Fluent in English</li></ul><p></p><p><b><br>
What CRH Offers You</b></p><br>
<p></p><ul><li>
Highly competitive base pay</li><li>
Comprehensive medical, dental and disability benefits programs</li><li>
Group retirement savings program</li><li>
Health and wellness programs</li><li>
An inclusive culture that values opportunity for growth, development, and internal promotion</li></ul><div></div><div><br>
</div><p><b>About CRH</b></p><p></p><p><br>
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.</p><p></p><p><br>
If you&rsquo;re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!</p><p><br>
</p><p>CRH is an Affirmative Action and Equal Opportunity Employer.</p><p></p><p><br>
EOE/Vet/Disability</p><p></p><div><p><br>
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.</p></div><p></p><p><br>
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.</p></div>

Data Scientist

<p>Position Purpose:<br/></p><p>The Associate Media Manager is responsible for supporting the planning of omni-channel campaigns and executing and optimizing in-house addressable channel components of those campaigns. Responsibilities include implementation of campaigns and their objectives, strategies and tactics; and stewardship of omni-channel plans in conjunction with marketing goals. Position oversees management of campaign activations and supports the reporting process.<br/></p><p>Key Responsibilities:<br/></p><p>45% Campaign Management - Manage some components of addressable channel campaigns directly, implementing larger strategy into each plan, including bidding, targeting, channel unit/ad creation, etc. with autonomy; Help to develop and support test &amp; learn agendas; Track and ensure channel performance standards are met or exceeded<br/>40% Channel Management - Support omni-channel planning, buying/activating and reporting for all programs and campaigns with autonomy, ensuring larger strategy is implemented as part of each program and/or campaign; Involved in agency and partner management and integration into workflows<br/>15% Organizational Alignment - Build relationships and handle communications and feedback loops with key internal and external stakeholders, including channel and platform partners, agencies, etc; Ensure best practices are utilized/shared; Act as an informal leader and mentor within the channel organization<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This position typically reports to Manager or Media/Sr. Manager of Media<br/>This position has 0 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>No travel required.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>3+ years of experience actively managing and implementing large omni-channel digital programs and budgets at an agency and/or large retailer<br/>Previous experience with retail websites and analytics<br/>Previous experience working with large established digital properties such as Google, Youtube, Bing, Yahoo, Facebook experience with newer properties such as Pinterest and Twitter a major plus<br/>Solid understanding of technical pieces of digital marketing such as website analytics, audiences, data feeds, tracking codes, etc.<br/>Presentation and writing skills<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Action Oriented<br/>Collaborates<br/>Drives Engagement<br/>Communicates Effectively<br/>Customer Focus<br/>Drives Results<br/>Manages Conflict<br/></p>

Associate Media Manager - Orange Apron Media

Medela Medizintechnik GmbH & Co. Handels KG

<div><h1 class="jobSectionHeader"><b>Associate Sales Representative &ndash; Medical Device Sales</b></h1><p><b>
Atlanta, GA | Extensive Travel Throughout the East Coast</b></p><p><b>
Base Salary: </b>$70,000 + $10,000 Commission Opportunity</p><p></p><p>
Medela is seeking a driven, relationship-focused Associate Sales Representative to support our Maternal and NICU sales team across a large East Coast territory spanning from Maine to Florida. This is an excellent opportunity to gain hands-on experience in healthcare sales, work alongside experienced medical device sales professionals, and make a meaningful impact on patient care.</p><p></p><p><b>
Why This Opportunity Stands Out</b></p><ul><li><p>
Launch or accelerate your medical device sales career with a global industry leader</p></li><li><p>
Extensive field training and mentorship from experienced sales professionals</p></li><li><p>
Work with innovative products that support mothers, newborns, and healthcare providers</p></li><li><p>
Competitive salary plus commission opportunity</p></li><li><p>
Outstanding benefits package, 401(k) match, Money Purchase Plan, generous PTO, and 14 paid holidays</p></li><li><p>
Opportunity to travel, build relationships, and develop a successful healthcare sales career</p></li></ul><p></p><p><b>
What You'll Be Doing</b></p><p>
As an Associate Sales Representative, you'll work closely with our Sales Consultants and Regional Sales Managers to support hospitals, healthcare providers, and customers throughout the territory.</p><p></p><p><b>
Responsibilities include:</b></p><ul><li><p>
Participating in field rides and customer visits to learn the sales process from the ground up</p></li><li><p>
Conducting product demonstrations, presentations, and customer training</p></li><li><p>
Supporting product trials, installations, and customer implementations</p></li><li><p>
Building strong relationships with healthcare professionals and key stakeholders</p></li><li><p>
Assisting with strategic account planning and revenue growth initiatives</p></li><li><p>
Collaborating with internal teams to ensure an exceptional customer experience</p></li><li><p>
Staying informed on industry trends, customer needs, and competitive activity</p></li><li><p>
Traveling approximately 85% of the time throughout the assigned territory</p></li></ul><p></p><p><b>
What We're Looking For</b></p><ul><li><p>
Bachelor's degree or equivalent combination of education and experience</p></li><li><p>
2+ years of sales experience, preferably B2B or healthcare-related sales</p></li><li><p>
Strong relationship-building and customer service skills</p></li><li><p>
Excellent communication and presentation abilities</p></li><li><p>
Highly organized with strong follow-up and attention to detail</p></li><li><p>
Ability to manage multiple priorities in a fast-paced environment</p></li><li><p>
Comfortable with frequent travel and overnight stays</p></li><li><p>
Experience with Salesforce, SAP, or CRM systems is a plus</p></li></ul><p></p><p><b>
Why Join?</b></p><ul><li><p>
Fast-paced environment where your ideas and insights make an impact</p></li><li><p>
Career growth opportunities within a growing organization</p></li><li><p>
Comprehensive benefits plan</p></li><li><p>
401K with match</p></li><li><p>
Money Purchase Plan</p></li><li><p>
16-week Paid Parental Leave</p></li><li><p>
Generous PTO package, including 14 paid holidays</p></li><li><p>
A great place to work!</p></li></ul><p></p><p><b><i>
About Medela</i></b></p><p>
At Medela, our mission is to turn science into care and nurture health for generations. For more than 60 years, we've been a global leader in breast milk feeding solutions, maternal and infant health, NICU care, wound care, and clinical education. Every year, our products and solutions support millions of mothers, babies, patients, and healthcare professionals around the world.</p><p>
If you're passionate about building relationships, solving customer challenges, and making a difference in healthcare, we'd love to hear from you.</p><p></p><h3 class="jobSectionHeader"><b>
This is not a job description.</b></h3><p></p><h3 class="jobSectionHeader"><b>
If you are interested in this opportunity, we are looking forward to receiving your application.</b></h3><h3 class="jobSectionHeader"><b>
For this position </b><b>we only consider direct applications and not recruiting firm referrals</b><b> - thank you for your understanding.</b></h3><p></p><h3 class="jobSectionHeader"><b>
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.</b></h3><p></p><h3 class="jobSectionHeader"><b>
https://mandatoryview.com/?LicenceId=e7c44cfe-6946-4b77-9939-493d186ba760&amp;ProductType=OnlineApplicant&amp;SubType=PG</b></h3></div>

Associate Sales Representative (Medical Device)

RR Donnelley

<div><b>Company Description</b><p><br>
RRD provides marketing, packaging, print, and business services to the world&rsquo;s most respected brands. The company&rsquo;s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.</p><b><br>
Job Description</b><p><b><br>
Position summary</b></p><p>
The Technical Support Associate, Sr. works under general supervision and is responsible for providing technical assistance and support related to computer systems, hardware, and software. This individual responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions while working directly with impacted users of technology.</p><p><b>
Job duties</b></p><p>
(* denotes an &ldquo;essential function&rdquo;)</p><ul><li><ul><li>Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer service skills.</li></ul></li><li>
Respond to technical support queries and log them into the IT Service Management System, ensuring that details are accurately and promptly entered to the requestor's and the division's satisfaction.</li><li>
Utilize a wide range of technological tools to investigate, diagnose and fix to a defined service level target, or where appropriate, escalate technical issues to the appropriate team(s).</li><li><ul><li>Troubleshoot end-user hardware, operating system, basic network, server-based access and voice communications problems, providing resolutions where possible while working with IT Help Desk.</li><li>Troubleshoot software-related problems, and other computer-related peripherals issues, providing resolutions where possible while working with IT Help Desk.</li></ul></li><li>
Maintain and update internal knowledge base of procedural and technical information, fully adhering to updates in policy, procedures and new technology.</li><li>
Process and respond to incoming IT forms and requests: procurement, access requests and queries/call requests submitted via e-mail, phone or in person.</li><li>
Travel to provide on-site IT support for client offices, and temporary trial site locations.</li><li><ul><li>Install and configure Windows and Apple desktops and laptops as per company standard builds.</li><li>Ensure all new assets (hardware and software) are entered into the asset inventory system.</li><li>Develop procedures and training manuals and conduct presentations and briefings.</li><li>Provide training and respond to technical how-to questions from end-users and customers on the use of systems and applications.</li></ul></li><li>
Help develop and mentor fellow staff members, in addition to following best practices and procedures, and sharing knowledge across the team.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
B.A. or B.S. degree in information technology is preferred but not necessary</li><li>
5+ years&rsquo; experience in IT or technology experience in a customer service oriented role</li><li>
Experience troubleshooting end-user hardware, operating systems, basic network troubleshooting, basic Windows Active Directory Management and voice systems support.</li><li>
Ability to work under pressure</li><li>
Ability to work on own initiative and as part of a team</li><li>
Ability to travel up to 50% and work effectively from office, hotel, and temporary office space</li><li>
High level of communication, training and motivation skills</li><li>
High quality customer care communicator at all levels. Fully proficient telephone techniques / experience.</li><li>
Ability to communicate with both internal and external clients including but not limited to Manager, Directors and above</li><li>
Strong problem solving skills</li><li>
Ability to schedule, prioritize and delegate workload to balance multiple projects and deadlines</li><li>
Detail oriented with emphasis on accuracy and quality</li><li>
Ability to anticipate potential IT issues</li></ul><br>
<b>
Additional Information</b><p><br>
The range of pay for this role at the noted RRD location is $28 to $33/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.</p><p><b>
Shift: </b>Monday - Friday, 8:00 AM to 5:00 PM</p><p>
#GOC</p><p>
#LI-0925</p><p>
#li-onsite</p><p>
#WLNAT</p><div></div><p>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.</p>
<p>
RRD is an Equal Opportunity Employer, including disability/veterans</p></div>

Sr. IT Support Specialist

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