certified pharmacy technician - phone support

bi-lingual pharmacy tech support/call center rep (work from home)

certified pharmacy technician - phone support Jobs in Houston

administrative assistant- bilingual Jobs in Houston

administrative assistant- bilingual

av support technician

behavior specialist, rbt, fully remote Jobs in Houston

behavior specialist, rbt, fully remote

bi-lingual pharmacy tech support/call center rep (work from home) Jobs in Houston

bilingual virtual patient support specialist

Syneos Health Commercial Solutions

<div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div>

Bilingual Virtual Patient Support Specialist

サイネオス・ヘルス

<div><div><div><p><b>Updated:</b> April 10, 2026<br>
<b>Location:</b> Houston, TX, United States<br>
<b>Job ID:</b> 15158-OTHLOC-CktwYfw1
</p><div><div>Not ready to apply?<br>
Join our Talent Network
</div></div><div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div></div></div></div><div></div>

Lensa

<div>
 Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Amaze Health. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.
 <br/>
 <br/>
 Amaze Health delivers concierge-style virtual care that feels like having a trusted &ldquo;doctor friend&rdquo; on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.
 <br/>
 <br/>
 Amaze is seeking a compassionate and skilled Nurse Practitioner (NP) or Physician Assistant (PA), to join our dedicated virtual care team. We welcome Advanced Practice Providers (APPs) who are driven by empathy, continuous learning, and delivering patient-first solutions in a flexible, on-demand environment.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Uncover root causes: Ask thoughtful, intuitive questions over video or secure chat to understand the underlying issues behind illness, injury, or medical conditions.
  </li>
  <li>
   Deliver accurate diagnoses: Utilize clinical expertise, patient history, and remote diagnostic tools to provide precise and informed assessments in a virtual setting.
  </li>
  <li>
   Guide care decisions: Efficiently order, interpret, and follow up on lab tests, leveraging digital platforms to personalize and coordinate each patient&rsquo;s care plan.
  </li>
  <li>
   Prescribe with clarity: Electronically write prescriptions and clearly explain their proper usage, administration, and possible side effects, ensuring patients feel informed and confident through virtual or written communication.
  </li>
  <li>
   Collaborate as a team: Work closely with physicians, fellow APPs, and the extended care team to deliver seamless, coordinated care with a patient-first approach.
  </li>
  <li>
   Innovate under pressure: Respond to emerging challenges with creative, patient-centered solutions that adapt to the realities and opportunities of virtual care.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education &amp; Licensure: Active, unrestricted license as an APP. NPs must hold a compact nursing license.
  </li>
  <li>
   Experience: A minimum of four (4) years providing care in primary, family, urgent or emergency care.
  </li>
  <li>
   Key Attribute: Strong communication and digital literacy skills to connect with patients and team members alike in a virtual environment.
  </li>
  <li>
   Language: While not required, candidates who are bilingual in English and Spanish is preferred.
  </li>
  <li>
   Location: While this is a virtual position, applicants must live in one of the following states - Arizona, Colorado, Illinois, Missouri, Ohio, Pennsylvania or Texas.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An inclusive culture that values diverse backgrounds and expertise, brought together in a virtual workspace.
  </li>
  <li>
   Opportunities to grow and innovate within a forward-thinking, technology-driven healthcare environment.
  </li>
  <li>
   Flexible, remote working arrangements to help you balance life and work.
   <br/>
   <br/>
  </li>
 </ul>
 If you&rsquo;re a dedicated healthcare professional ready to make a real difference, we want to hear from you. Help us empower healthier lives, one virtual visit at a time.
 <br/>
 <br/>
 Join our virtual care team today and advance your career while reaching patients wherever they need you most.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Amaze provides an extensive benefits package featuring medical, dental, and vision coverage, along with paid time off and a 401(k) plan.
 <br/>
 <br/>
 Pay Range is $55- $70/hr
 <br/>
 <br/>
 Shift is four (4) - 10 hour days with rotating weekends
 <br/>
 <br/>
 If you have questions about this posting, please contact support@lensa.com
</div>


Nurse Practitioner or Physician Assistant - Remote

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
This is a full time float position (30-35 hours / week) supporting our clinics in the Central/South Houston area!</b></p><p></p><p><b>
Hourly Payrate Range for this position and location is $66.50-77.50/hr based on experience plus shift differentials and quarterly incentive plan.</b></p><p></p><p><b>
A Brief Overview</b></p><p>
As the largest retail health care provider in the nation and a Fortune Top 10 industry leader, MinuteClinic offers a unique opportunity to deliver affordable, accessible, and comprehensive high‑quality care to patients, families, and communities. Our providers are empowered to practice holistically with strong clinical support, collaborative resources, and a unified &ldquo;one store, one team&rdquo; approach.</p><p></p><p>
This is a clinic-based role focused on delivering the highest-level quality in-person patient care. Virtual care visits may be conducted from the clinic during periods of lower onsite patient volume and when doing so does not delay or interfere with in‑person care.</p><p></p><p>
MinuteClinic is proud to hold the American Nurses Credentialing Center (ANCC) Pathway to Excellence&reg; designation, recognizing our commitment to a healthy work environment through Transformational Leadership, Quality, Safety, Shared Governance, Well-being, and Professional Development.</p><p></p><p><b>
What Our Providers Enjoy</b></p><ul><li>
Autonomy to manage your practice with dedicated collaborative and organizational support</li><li>
Flexible scheduling and strong work&ndash;life balance</li><li>
Exceptional tools, training, and clinical resources</li><li>
Evidence‑based guidelines and access to leading assessment and treatment planning tools</li><li>
Opportunity to deliver both in‑person and virtual care, driven by in‑clinic patient volume</li><li>
Ability to practice at the top of your license with comprehensive clinical team support</li><li>
Significant career growth and professional development opportunities</li><li>
Charting and follow‑up completed during your scheduled shift&mdash;no work taken home</li></ul><p></p><p><b>
What you will do</b></p><ul><li>
Deliver evidence‑based primary and family care, including assessment, diagnosis, treatment, and management of acute and chronic conditions</li><li>
Provide both in-person and virtual visits (from the clinic) to support positive patient health outcomes</li><li>
Perform diagnostic testing, preventive counseling, treatment of injuries and illnesses, and coordination of care with other healthcare professionals</li><li>
Engage patients in wellness services, chronic disease management, and preventive health screenings</li><li>
Complete essential clinic operations including inventory management, clinic opening/closing, patient follow‑up, insurance verification, and payment collection</li><li>
Support a safe and efficient care environment through routine examinations and timely patient appointment management</li></ul><p></p><p><b>
Education</b></p><p>
Nurse Practitioners:</p><ul><li>
Master&rsquo;s degree from an accredited Family Nurse Practitioner program</li><li>
Current national board certification (AANP or ANCC)</li><li>
Active, unrestricted state APRN license</li></ul><p></p><p>
Physician Associates:</p><ul><li>
Master of Science in Physician Assistant/Associate Studies or health‑related master&rsquo;s degree plus Bachelor of Science in PA Studies</li><li>
Current NCCPA certification</li><li>
Active, unrestricted state PA license</li></ul><p><b><br>
Essential Qualifications</b></p><p>
Nurse Practitioners (NPs):</p><ul><li>
One year of NP experience preferred; qualified new graduates may be considered</li><li>
Active, unrestricted Family Nurse Practitioner (FNP) license in good standing</li><li>
Ability to provide holistic, evidence‑based care including counseling related to pregnancy prevention, STI prevention, and safer sex practices</li><li>
Ability to order/administer vaccines and injections (COVID‑19, influenza, TB testing, Depo‑Provera, etc.)</li><li>
DOT certification exam completed within 30 days of employment</li><li>
Bilingual proficiency may be required depending on market needs</li><li>
Active Basic Life Support (BLS) certification</li><li>
Ability to pass a respirator FIT test</li><li>
Physical presence at assigned clinic required</li></ul><p></p><p>
Physician Associates (PAs):</p><ul><li>
Prior PA experience preferred; qualified new graduates considered</li><li>
Active, unrestricted state PA/Physician Associate license (or eligibility to obtain upon hire)</li><li>
DOT certification exam completed within 30 days of employment</li><li>
Active BLS certification</li><li>
Ability to pass a respirator FIT test</li><li>
Physical presence at assigned clinic required</li></ul><p></p><p><b>
Physical Requirements</b></p><ul><li>
Ability to perform duties involving prolonged standing, walking, bending, and reaching</li><li>
Ability to perform Basic Life Support</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience with the EPIC electronic health record</li><li>
Prior MinuteClinic precepting rotation (if less than one year of provider experience; preferred but not required)</li><li>
Experience conducting patient assessments and exercising sound clinical decision‑making in a virtual care environment</li><li>
Familiarity with digital health tools and virtual communication technologies</li></ul><p></p><p><b><br>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$46.03 - $99.14<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
We anticipate the application window for this opening will close on: 05/31/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Advance Practice Provider NP/PA

Harris Health

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Allied Health</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Pay</div>
<div>$20.87 - $25.42</div>
</div><div><div>Location</div>
<div>Lyndon B. Johnson Hospital, Houston, TX 77026, United States</div>
</div><div><div>Job ID</div>
<div>179550</div>
</div></div><div><div><div><p>
</p><div><ul><li>Facebook
</li><li>X
</li><li>LinkedIn
</li><li>Email</li></ul></div></div><br>
</div></div></div></div></div></div><p></p><div><div><div><div><p>Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.</p></div><div><p>
JOB SUMMARY:
<br>
<br>
The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at-risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance.
<br>
<br>
The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer-friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.<br>
<br>
MINIMUM QUALIFICATIONS:
<br>
<br>
1. Education/Licensure/Specialized Training:
<br>
<br>
a. Education: High School diploma or the equivalent plus technical skills/training appropriate to the specialty area.<br>
<br>
b. Licensure/Certification: Texas Nursing Assistant Certification; or<br>
<br>
Medical Assistant certification from one of the following:<br>
'American Medical Technologists (AMT)
<br>
'American Association of Medical Assistants (AAMA)
<br>
'National Center for Competency Testing (NCCT)
<br>
'National Healthcareer Association (NHA)
<br>
'National Association for Health Professionals (NAHP)
<br>
<br>
And BLS<br>
<br>
2. Work Experience: Two (2) years related clinical experience required<br>
Related specialty experience preferred (i.e., direct patient care, virtual observation, telemetry technician, hospital environment, experience in nursing program clinical rotations).<br>
<br>
3. Management Experience: N/A<br>
<br>
4. Equipment Operated: Basic computer, wireless telephone, intercom/headset communication<br>
<br>
SPECIAL REQUIREMENTS:
<br>
<br>
1. Communication Skills:<br>
Above Average Verbal (Heavy Public Contact)
<br>
Bilingual Skills Preferred Yes Language(s): English/Spanish<br>
Writing /Composing: Correspondence / Reports<br>
<br>
2. Other Skills: Medical Terms, PC<br>
<br>
3. Advanced Education: N/A<br>
<br>
4. Work Schedule: Weekends, Holidays, Flexible<br>
<br>
5. Other Requirements:
<br>
a. Comfortable using computer technology and sitting for long periods of time in front of a computer screen<br>
b. Able to analyze and synthesize patient safety information to determine the course of action.<br>
c. Able to make quick decisions under pressure, and manages stress appropriately<br>
d. Well-organized, efficient multi-tasker able to prioritize simultaneous and continuous monitoring of multiple patients on one screen while on duty<br>
e. Attention to detail, able to focus on a particular patient, object or task for an extended period of time<br>
f. Good telephone etiquette<br>
<br>
RESPONSIBLE TO: Designated Supervisor, Director/Program Manager
<br>
<br>
EMPLOYEES SUPERVISED: No</p></div></div></div></div></div>

Virtual Patient Observation Technician- LBJ Hospital- Full-time- Days (9:00AM- 5:30PM)

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Allied Health</div>
</div><div><div>Position Type</div>
<div>Part Time</div>
</div><div><div>Pay</div>
<div>$22.75 - $22.75</div>
</div><div><div>Location</div>
<div>Ben Taub Hospital, Houston, TX 77030, United States</div>
</div><div><div>Job ID</div>
<div>179549</div>
</div></div><div><div><div><p>
</p><div><ul><li>Facebook
</li><li>X
</li><li>LinkedIn
</li><li>Email</li></ul></div></div><br>
</div></div></div></div></div></div><p></p><div><div><div><div><p>Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.</p></div><div><p>
JOB SUMMARY:
<br>
<br>
The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at-risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance.
<br>
<br>
The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer-friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.<br>
<br>
MINIMUM QUALIFICATIONS:
<br>
<br>
1. Education/Licensure/Specialized Training:
<br>
<br>
a. Education: High School diploma or the equivalent plus technical skills/training appropriate to the specialty area.<br>
<br>
b. Licensure/Certification: Texas Nursing Assistant Certification; or<br>
<br>
Medical Assistant certification from one of the following:<br>
'American Medical Technologists (AMT)
<br>
'American Association of Medical Assistants (AAMA)
<br>
'National Center for Competency Testing (NCCT)
<br>
'National Healthcareer Association (NHA)
<br>
'National Association for Health Professionals (NAHP)
<br>
<br>
And BLS<br>
<br>
2. Work Experience: Two (2) years related clinical experience required<br>
Related specialty experience preferred (i.e., direct patient care, virtual observation, telemetry technician, hospital environment, experience in nursing program clinical rotations).<br>
<br>
3. Management Experience: N/A<br>
<br>
4. Equipment Operated: Basic computer, wireless telephone, intercom/headset communication<br>
<br>
SPECIAL REQUIREMENTS:
<br>
<br>
1. Communication Skills:<br>
Above Average Verbal (Heavy Public Contact)
<br>
Bilingual Skills Preferred Yes Language(s): English/Spanish<br>
Writing /Composing: Correspondence / Reports<br>
<br>
2. Other Skills: Medical Terms, PC<br>
<br>
3. Advanced Education: N/A<br>
<br>
4. Work Schedule: Weekends, Holidays, Flexible<br>
<br>
5. Other Requirements:
<br>
a. Comfortable using computer technology and sitting for long periods of time in front of a computer screen<br>
b. Able to analyze and synthesize patient safety information to determine the course of action.<br>
c. Able to make quick decisions under pressure, and manages stress appropriately<br>
d. Well-organized, efficient multi-tasker able to prioritize simultaneous and continuous monitoring of multiple patients on one screen while on duty<br>
e. Attention to detail, able to focus on a particular patient, object or task for an extended period of time<br>
f. Good telephone etiquette<br>
<br>
RESPONSIBLE TO: Designated Supervisor, Director/Program Manager
<br>
<br>
EMPLOYEES SUPERVISED: No</p></div></div></div></div></div>

Sup Virtual Patient Observ Tec - Clinical Resources and Support Svc - Ben Taub - Evening

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Administrative Support</div>
</div><div><div>Position Type</div>
<div>Part Time</div>
</div><div><div>Pay</div>
<div>$21.00 - $21.00</div>
</div><div><div>Location</div>
<div>Lyndon B. Johnson Hospital, Houston, TX 77026, United States</div>
</div><div><div>Job ID</div>
<div>179291</div>
</div></div><div><div><div><p>
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</div></div></div></div></div></div><p></p><div><div><div><div><p>Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.</p></div><div><p>
Job Summary<br>
<br>
The operations dispatcher will be responsible for ensuring the quality, efficiency and performance of the support services division (multiple departments) is met based on interactions via dispatch - direct contact. The incumbent will be responsible for ensuring appropriate documentation of requests through the cycle of identification to completion.
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Minimum Qualifications<br>
<br>
Degree: Associate's Preferred; High School Diploma or GED required<br>
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Work Experience: One (1) Year Dispatching<br>
<br>
Communication Skills: Above Average Verbal (Heavy Public Contact), Writing Correspondence, Writing/Reports<br>
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Bilingual Skills: Spanish preferred<br>
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Proficiencies: MS Outlook, PC<br>
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Job Attributes
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Knowledge/Skills/Abilities:
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Able to walk long distances
<br>
Able to push/carry items small to large<br>
Understand the importance of timely responses<br>
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Work Schedule: Flexible, Holidays, Overtime
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Equipment Operated: Radios, iPads, Pagers</p></div></div></div></div></div>

Supplemental Operations Dispatcher- LBJ Hospital

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